I can only write about my experience. I have now purchased two Mercedes Benz from Top Line Auto (2005 E500 bought in 2016 for me & 2011 ML350 bought in 2022 for my wife), and both times I have nothing to complain about. Both I took to my mechanic (see my review on European Service Center) and both cars just needed regular maintenance work. Both were 11 years old when I bought them, so yeah, it was bit more than just fluids and filters, and yes, they are MERCEDES so the cost will be higher than a Toyota. Everyone in Top Line was attentive and patiently answered all mine and my wife's questions. There were a couple of things on the ML350 that I pointed out and they could care of. There was one item that they stated they could not fix easily (steering column would not go up or down, but does retract and extend) and therefore they would not do it. Since this is more a comfort item than anything else, we had no problem with that. If any my friends were to look for used luxury vehicles, I would send them to Top Line, and when I am looking for my next car, I will be returning. read more

They sold me a car with undisclosed paint damage, chipped, and the owner had the nerve to call it "normal" for 80k miles. It's not. Car showed up dirty too. Zero effort, zero respect. Then came registration. Armen, Eddy, Angel, nobody had a clue. I got bounced between them for weeks with no real answers, just excuses and runaround. Worst car-buying experience I've had. Take your business elsewhere. read more

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JANKY UNRELIABLE CARS!!! I purchased my car 15 months ago and was sold a lemon. Exactly 6 months after having my vehicle, there was a major oil leak that was expensive to repair. The extended warranty that I purchased through the dealership did not cover one penny of this. AND NOW IT NEEDS A NEW ENGINE?!? I was quoted $20,000 for this repair! I completely understand that a used car may come with issues, but this is outrageous. I've contacted the dealership and requested to speak to the owner and he's either not there or not available. THEY DO NOT CARE! Now I'm stuck with a $20,000 repair and $23,000 left on this loan. I am devastated and annoyed with the lack of accountability and compassion these ppl have. read more

Do not buy out of state if you dont want to be scammed. I was a tornado victim and lost my car with total loss. They refused to deduct my total loss exemption and told me it had to be in the loan and it would have to be refunded after the fact. Then refused to return the money and i am now having to pay interest on it. read more

Top Line Auto - Used Car Dealers Near Me - Dallas, Texas

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I purchased a Volvo XC90 with full cash in October and haven't received the title and registration even after 3 months. I have called their office and spoke to the salesperson who said he will get back to me and still hasn't in several weeks. All calls after that ends up going to his voicemail with no call back. The car runs fine and I had no issues with the purchase process. read more

When I say, if you are looking for a CAR and great customer services, and great Atmosphere! Top line auto is the place to visit! Eddie is the man you wanna meet! read more

Still waiting on my Title after paying all cash for my car that I purchased on 12/03/2025 it's now 01/15/2025. I've called my sales person a week ago he tells me he will have an answer for me and doesn't get back to me. Called and left a message with the title department and no response. This isn't looking good, do I own this car or not. I'm filing a complaint with DMV and Texas consumer rights. read more

Sooo our experience was great and went smoothly. They even gave us a big discount. But while driving home TPM was not working and we were told that they were gonna fix it for us. Then the next day our check engine light came on.. I feel like these are things that should be dealt with or disclosed before negotiating prices because now it seems we over paid. read more

Absolutely the worst. $12,155.09 worth of repair costs. I can't believe these people are allowed to operate. Just read the reviews. read more

Top Line Auto - Used Car Dealers Near Me - Dallas, Texas

I recently just purchased a 2015 Porsche Macan S here and I love my car so much!! Alik had been helping me and the buying process was so smooth and easy (I was able to do it all online). My car is in absolute perfect condition, and I noticed all of their inventory are all luxury vehicles that are in great condition, it was hard for me to choose but I am so happy with my Porsche. Max the mechanic there also is amazing and made sure my car was up to date on everything mechanical wise and was very efficient throughout everything. I will definitely keep this dealership in mind if I ever need to purchase another vehicle and will 100% recommend to anyone!!! I'm so glad I found them, thank you all so much! read more

Top Line Auto - Used Car Dealers Near Me - Dallas, Texas

Best place to buy a used car hands down! Great sales team, fast on getting plates sent to me, and efficient shipping of the vehicle!

this is the shittiest dealership of all time. just bought a car that's breaking down. avoid this dealership at all costs. Ask for Bob lol

Typical used car dealership bs. Was interested in a Cayman S they had posted, called 30 min prior to showing up as i'm coming from North Dallas. Was told it was available and ready for me to check out. I get there and was told it was sold in the morning. I couldn't have been told before i got there? Shitty customer service. Don't waste your time. read more

Pretty poor service. Purchased a GX 460 for over $23,000 Salesperson, Gerald, cares about nothing more than the sale itself. Flaws of cars are intentionally hidden. Once brought to the attention they're dismissed. I noticed that one of my interior panels was GLUED down, so now if I ever wanted or needed to replace the entertainment system it would literally tear the panel. Additionally, before purchase, Top Line Auto agreed in WRITING to fix the front bumper that was sticking out/misaligned. When it was time to bring it in, I questioned Gerald how they would be fixing it because I didn't want a bullshit fix like how they glued the panels. Gerald's response: "Sir, there's nothing to find out. You can either bring it by to be corrected, as it's really not that big of a deal, as you're making it out to be." Quite a shitty guy, and shitty service. read more

Dim lights all over warehouse, cars are dirty, literally dragging a CLS out of the shop while it's scraping the ground due to air suspension problems, rude and abrupt to answer my request like they where to busy. Really ! I had about 6 cars I wanted to look at but after walking around and driving one and being rude to while doing so. That's the reason for the review . Misconception based on car gurus pics...Wolfe in sheep clothing. Bad cars .....managed even worse. read more

Top Line Auto - Used Car Dealers Near Me - Dallas, Texas

Alik thank you for making my Porsche Cayenne purchase so simple and easy. There is always some level of concern when making a remote purchase. In my case from Florida....I was able to fly into Dallas and get to your office with no issues. After a few hours of my inspection and your necessary paper work I was able to start my road trip back to Florida and only have to deal with the CRAZY Dallas freeway traffic. I'm back home and had no issues with the Porsche on the 1200 mile journey. Thank you, Jeff read more

My wife and I just recently purchased a Mercedes from this company/dealer, but before doing so and making the commitment to purchase, we had it fully inspected by an import inspection company that specializes in imports. Some of the things were already disclosed to us before we went to have the inspection and was already about to be replaced. We took the list back to Arman and Gerald and everything was replaced, no questions asked. We even took it back to the inspectors and they confirmed that all was done. We didn't experience any of the negative issues listed in some of the reviews. From day one they were very professional from the start with the salesman Gerald, all the way up to the owner Arman, who personally test drove the car to see if he could hear what we were hearing. We even met the mechanic and spoke with him as well. It's an investment, but with any large purchase, you should do your research and homework beforehand. Wanted to give 5 stars, but wanted to wait a bit until we have the car at least a month or so, but besides that that, GREAT EXPERIENCE and will be back if and when we need another vehicle!!! read more

Top Line Auto - MB Purchase 12/7/23 - Used Car Dealers Near Me - Dallas, Texas

I just received my Land Rover - the truck was sent with a bad fob that I had to replace but what makes matters worst, the car batteries were bad on arrival as well. I have four other vehicles but this is the first time, I've received a vehicle and had to spend $600 out of my pocket on the second day of ownership. This flaw in the vehicle should have been seen & taken care of before delivery. I've reached out to Gerald the sales person but only received crickets. I've reached out to the dealership but of course they asked me to reach out to the same individual that's not returning my call. I just reached out to Neighborhood financing, my Dallas business constituents &Tx DMV to give them the info on the dealership. My issue is a pretty easy fix, I've read some of the other stories. This is the first time I haven't done my due diligence on a a company I'm doing business with. It wont happen again. read more

All I have to say is AMAZING! These guys are so respectful and kind. Dropped my car off in the morning to get my ac fixed. They had it done within a couple hours! Greatly appreciate them! read more

This is my second bad review for Top line Auto. I purchased a 2010 Volvo XC60 from Top Line Auto on 05-19-2018 The car had 150k miles and I paid $7,791 and then was sold a $1,400 dollar extended warranty which I chose do to the high mileage. In two years I have paid $7,297.58 in repairs that the scam of an extended warranty would not cover. I have been completely ripped off purchasing this vehicle. Multiple mechanics have told me TOP LINE Auto resets and erases check engine codes which sure enough this Volvo has all kind of problems. Feel free to ask me any question before you even think about buying from Top Line Auto Buyers beware DO NOT BUY a vehicle from these guys. Unethical and the vehicle they sell are doctored up to look good and clean but TRUST and mechanically they are pieces of crap. The warranty company they push WILL NOT COVER any repairs and are very arrogant about it. Top line auto should be ashamed to have sold me this Volvo they new it was a Lemmon and sold it anyway. They should buy this car back or at least take it back in trade for something else. I have spent more in repairs than what I spent on the car. Don't buy a vehicle from these guys. You will get scammed and ripped off. Worst decision I have ever made purchasing a car. read more

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This was the worse place to purchase my vehicle i feel they robbed me, the owner stated he would help me but when doing the paper work altered it so he wouldn't have to give me my money back so the bank would agree. i have did my research on this for a while now and I am looking forward to getting an investigation done on this company. You wrote back on my comment and you truly don't care. GERALD played hard ball right along with them, he seemed upset but really and truly did not care. He tried to help me but he was very scared of what his boss would say. They got me in there took my money and didn't want to help me. I would have gave them 1000 back for the loan to get the car taken completely off but Armen didn't want to mess up with Navy federal. I wish he would do something to get that off my loan but I'm in process of trying to get an investigation done. read more

I paid cash for a car in March and still have not received the title. The dealership claims it has been "lost in the mail" for 6 months as they never received from the auction house where they bought the car. Also never received an Owner's Manual which they claimed was in the glove box. Total nonsense, I'll be taking legal action. read more

I brought my 2014 BMW 528i here & I told them after 2 weeks if the car doesn't have any issues I'll write a review. It been a month now and my BMW has not a single problem. It runs amazingly and it's in perfect condition as well. I love it! They were super easy to work with and gave me a GREAT deal on this vehicle. I highly recommend this dealership and will be purchasing another vehicle from here soon read more

BUYER BEWARE! I purchased a vehicle recently and needed to have it shipped. I paid Top Line Auto dealership $1,200 for shipping and they chose the shipping company. The shipping company they chose damaged the car severely on the roof of the vehicle. They lied about the reasons why they could not deliver the car on time, and instead took my car to a chop shop to try and fix it themselves without my authorization or knowledge. Eventually it took me threatening to call the police and file a stolen car for them to deliver it one week past the due date and with a severely damaged roof with spray paint on it and over $15,000 of repairs needed. I spent countless hours working with the insurance company to have the car repaired, but was left with a $2500 deductible that I had to cover out of my own pocket because the shipping company would not return calls and pay the amount due. The car was shipped to me in mid July and I finally got it from the body shop at the beginning of October. At this point the trade-in value of my car had decreased by $3000. I asked the owner of the dealership if he would at least refund me the $1200 in shipping that I paid them and help pay some of the $2500 deductible to help me offset a small portion of my costs. Armen responded by telling me he would would not refund the shipping or help offset the deductible but would "help me out" by sending me $500. The dealership took no accountability and they did not assist me in recovering anywhere near the cost I had to pay out of my pocket for the decision they made with choosing the shipper of the car. The pictures posted is the condition that my car was delivered to me. Completely filthy inside and out and severely damaged. Unbelievably, I ended up having to pay costs of over $5,000 out of my own pocket and I received a car from the dealership that looked like this when it was shipped to my door. Do not have this dealership ship a vehicle to you unless you want the vehicle shipped to you in this type of condition. If there are any issues, they will absolve themselves from any responsibility, and you will be stuck with all of the costs aside from $500 for "helping you out". Buy at your own risk from this shady dealership read more

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Gerald you need to get a new job I ask can I get my car shipped he said they don't ship car If you are financing a car Gerald said we only ship if you pay cash WTF when I called him out on it he got mad and hung up the phone on me get a new job if you don't like the customer asking questions The bad thing I still wanted the car lol read more

We only buy used cars from Top Line Auto! They stand behind every veto they sell and I have never had a problem with one mechanically! Best cars we get come from Top Line Auto! We love this place and never go anywhere because we know the owner takes his time and inspects and repairs the cars very well! It's a certified pre owned car at a great price! Thank you Top Line Auto for your Top Line customer experiences! Multiple purchases and never a disappointment! read more

Great location if you're looking for a nice luxury price for fair price. Excellent customer service. Everyone was very friendly and accommodating. Highly recommend to check in. read more

Front lobby is nice but don't be deceived. We came in to see a car that we saw on line. They were not expecting us. Went to the back warehouse. The car we wanted to see had to jumped because battery was dead had a flat tire. Dirty inside and out. I would not recommend this place at all. read more

There really isn't a star I can or would want to provide to Top Line Auto. Every negative review is warranted and unfortunately I did not do my research prior to visiting them to shop a car for my daughter. My daughter found the car online. I called them over the phone and specifically asked about the condition and any known issues. To which I was told other than a few scratches everything works. When I arrived the car had to be jumped to which they said it's been sitting a while but was fine. Then the ac was not blowing cold. Their answer was Volkswagen AC cools up when driving. The car rattled down the highway, which I had the local mechanic inspect to which he said there were codes that had been reset but the problem was still present and it was the engine that was making the car rattle. Oh and rack and pinion was needed but back to the dealership this one will go. read more

Sergei GM was a great sales man. He was meticulous and patient with all my questions. He is confident in the cars he sells. You will NEVER get a lemon or salvage title. All cars are clean, detailed prior and post purchase. He takes great pride in his work and his cars. This will not be my last purchase. You can buy with a guarantee at top line auto. Will buy my next car only here! read more

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DO NOT RISK BUYING A CAR FROM THIS PLACE, BUYER BEWARE!!! This place is completely a scam used car sales racket and should be put out of business due to their practices. They sold me a 2007 SL 550 in Dec 2020 and after driving home the next day had a catastrophic brake failure that almost killed me, they took it back for a month to fix, nothing was done other than all my rims were swapped out and changed with curb rash garbage and one had a bubble in the sidewall that needed to be replaced. Not the tires or rims that were on the car!! The transmission went out under their $3600 "warranty" that covers NOTHING. Then a $5000 suspension pump went out. They emptied my gas tank driving on toll and express roads for almost 1,000 miles in the month they had it to repair the brakes and I just got a bill for $75 from Dec when I didn't have possession of the car for the tolls. read more

Very good place if you shopping for car, friendly staff and professional they know what they doing,they have good quality cars for reasonable price, I was happy to buy from them, sergie helped me to pick what I was looking for, and it was a good pick, staff there very easy to deal with, thank you guys read more

I bought a BMW X5 from this "dealer" back in August with promises to bring it back if I had any issues. 7days later, the car wouldn't crank. I again, was told that I would be "taken care of" by Vladimir. I even had the car TOWED to their recommended mechanic who told me that the car shouldn't have been sold in the condition that it was. I was advised to get rid of the car IMMEDIATELY, since I had 2 small kids that I was transporting around in this vehicle. At this point, I'd owned the car 10days and was out of $1000 plus a $200 tow bill. The estimate for additional work was running close to $2500-3000!!!!!!!! And this was AFTER their mechanic had the car for 2-3days. I asked them to rescind the deal and they refused. I asked them to trade it on another vehicle that they had and they wouldn't take it back(wonder why??) I contacted them no less than 5 times and here I am 5 months later, looking at my phone, waiting on a return phone call. I had no choice and traded the vehicle in to another Dealer at a $5000 loss. Moral of the story: Can they be nice? Sure Is the place shady? Yes Are they honest? They weren't with me Would I recommend them? Not to my worst enemy read more

Words cannot express how much I wish I was delighted with my purchase of a 2011 Mercedes ML350. It sounded so good, and the pictures "looked" great, too. Once again, when it sounds too good to be true, it is. I will have to remove the front bumper to repair it, and the entire body will have to be touched up. The rear cargo cover is broken, and the matts that were shipped and described as belonging to this car, don't fit. Most ominous, though, is that there is something off with the way it drives, which I hope to G-d isn't the transmission. The car shudders as if the wheels are not turning in sync every time I accelerate. By the time I had driven a mile and parked in my driveway, smoke that smelled like burning rubber was coming out from under the hood. I am so angry and disappointed. If you want to buy a car from these people, go look at it, test drive it, and have a mechanic go through it. If you can't, don't take the chance that I did. Buy from a better dealer. read more

Purchased a 2009 Lexus RX 350, before making my 3rd payment, car already needs a new engine. They are experts at masking problems, second day of driving vehicle, needed new front brake pads, to make matters worse I had to purchase new rotors for the front!!! Owner hasn't said one word to me except texted me his mechanic who wants $5200 for the installation of a used engine. I would never purchase anything from Top Line Auto!!! WOW, Armen you response appears to be very condescending, not only did I make a personal appearance to you lot, but I also sent you a certified letter seeking some sort of compromise in the sharing of the repair and your response is "Good Luck", in all my adult life I've never experienced an owner who did not take responsibility for a bad product that place a customer in a horrible and terrible situation mentally and especially financially!!! Your response further let's me know you could give a rats ass about your product, customer service and your inconsiderate business model!!! Buyers beware!!! read more

I researched online and went in person to look at a car I wanted to buy. I talked to the salesman that day and he knew I was coming in. I wanted a Volvo and the one I looked at said it was in great mechanical shape on their website. This car made an odd ticking noise and the ac wasn't working. PASS on that! I looked at 2 or 3 more cars which weren't that great either, they seemed to have minor issues up front, so PASS on those. I ended up buying a 2011 Volvo XC60 from TopLine that day. It seemed perfect, nothing noticeable and my dad was with me who looked everything over. Two days after buying the vehicle the AC went out, and the tire pressure monitor still wouldn't turn off after numerous checks. I took it to a Volvo dealer who had to replace the AC compressor, one tire had a hole which was unrepairable, and the brake system was leaking oil/fluid and needed to be replaced. I spent $3,100 extra. Buyers beware! Take a good mechanic with you to look at these "great mechanical shape" vehicles. read more

I went there to buy an older Cadillac Escalade, I end up buying a newer Maserati, I received my license plate and registration within 5 days after I left the dealership. They were so patient and understanding, I had my own Bank for the finance. The general manager was so attentive, he sent everything they requested so quickly, I was able to walk away and approved 100% with my Maserati within 4 hours. The owner was there also , he is so down to earth and courteous, they have the best Deal in town in my opinion, they will sell you cars under market value, they just want to satisfy their customers. They treated me 100% like family , they kept their promise. The mechanic they have on staff is so passionate in caring , he goes the extra mile to ensure every car is safe and clean. He has a positive attitude with a can do approach. I was so happy with the service I went back yesterday to buy a Mercedes benz S550 from them , oh my God the Car is incredible, it drives and feels like 2018 even though it is older. Go check them out , I promise you that you won't regret it. I have been a General manager for 29 years. I can only hope to give service like that to my customer. Thank you so much again TOPLINE AUTO Team. I am so grateful for the way you took care for me. read more

They say that they will work with ALL credit, but it's with a catch. My 595 score means that if I need to finance, they charge a different price for the vehicle (regardless of my $5k downpayment) PLUS $500-$1000 for financing fees. I tried to say no thank you and walk away and the owner kept speaking over me, wouldn't let me get a word out, and then insisted it would be the same everywhere I go. I just bought a car a couple of weeks ago that was a lemon, but what we agreed to in price is what I paid, period. So, efforts to pressure me into a sale with lies is definitely unethical. That's this dealership for you. I had been there multiple times looking at their nice cars. Check engine light came on while test driving for more than one of them. Another was a LEMON BUY BACK and we weren't told that until after we came back from the test drive. Just be cautious and do your diligence. read more

I have never been to a dealership, new or used, that has the customer service that is offered here. No pushy salesperson, listens to what you really want, and then has you drive your choice a second or third time to make sure this is what you want. Top Line is a very adapt name for company, as their vehicles are some of the top line autos, BMW, Mercedes, Lexus, Volvo, Caddies, etc, you name it, they got it. Beautiful showroom, well laid out. You feel like family dealing with the whole staff.. Their whole focus is on you, from the owner on down. I have never had a more satisfying car buying experience. I will recommend Top Line to all my friends and family and will always be taking my car buying business here. Thanks Alex and Armen for the great buying experience read more

Don't let these people and reviews fool you. I bought a 2007 Tahoe from them and when I test drove it there was a misfire. I told Sergei and he said I had to put a deposit down and they will completely fix it. I put down a deposit and when I drove it the second time I didn't feel the misfire. They said they changed the spark plugs but when I looked, they only changed half of them for whatever reason. They also said they did the inspection in-house for me already. So turns out the reason they did my inspection for me is because it wouldn't have passed the emissions test. The day after I bought it the shaking came back, and it's because of a problem in the engine. I call them to ask them what's actually wrong with it and no one wants to answer my calls or return my calls. read more