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    BMW of Grapevine

    3.8 (170 reviews)
    Open 8:00 am - 6:00 pm

    Services - BMW of Grapevine

    Vehicle battery testing

    BMW of Grapevine Photos

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    Angie H.

    One of the best auto purchase experiences ever!!! Tim Bae was amazing!!!!! I had a similar experience at Sewell Lexus a few years ago. I honestly would never buy a car from anyone but a Sewell dealership. Tim was so knowledgeable and honest. Being in sales myself, I appreciate a no pressure honest experience, which is exactly what Sewell delivered. I visited another Lexus dealership in the area, and the high pressure atmosphere was not for me. I am over the moon about my new BMW, and I definitely recommend Tim at Sewell BMW. I will only buy a car at a Sewell dealership in future.

    Carwash day.
    Ricardo R.

    Exceptional Service at Sewell BMW of Grapevine - A Game-Changer for My 2025 BMW X7 M60i! I cannot say enough about the outstanding service I received at Sewell BMW of Grapevine, particularly from Manny Vega, the Fixed Mechanic Supervisor, who turned a frustrating issue into a remarkable experience. From the moment I purchased my 2025 BMW X7 M60i, I noticed a subtle but concerning drift to the right while driving straight--a potential safety hazard for me, my family, and others on the road. As this is my daily driver for work, resolving this was critical. After three visits to the service department, the issue persisted despite their best efforts and I believe two alignments to the car and to accommodate me with a loaner vehicles, ensuring I could stay productive. I was beginning to lose hope and even considered switching to another vehicle due to the safety risks. However, I decided to give Sewell service department one more chance, and that's when my service advisor connected me with Manny Vega. Manny's expertise and dedication were immediately apparent. He took the time to go on a road test with me, not only identifying the root cause of the drift but also making the experience enjoyable with a great conversation about our shared love for the Dallas Cowboys and the BMW X7. Back at the dealership, Manny personally took my car to his work area, and within 20 minutes, he found me (as I was admiring the stunning 2026 BMW XM) to share the good news. We went for another test drive, and I was thrilled--problem solved! The car drove perfectly, restoring my confidence in its safety and performance. Manny's blend of experience, technical expertise, and genuine passion for his work, combined with Sewell's commitment to customer service, left an unforgettable impression. Sewell BMW of Grapevine didn't just fix my car; they earned my trust and loyalty. If you're looking for a dealership that goes above and beyond, I wholeheartedly recommend Sewell BMW of Grapevine--ask for Manny Vega, and you'll see why!

    Vic V.

    As of 2 days, the Bodyshop Manager called back & reviewed my original request to repair both bumpers & repair both covers from repair tabs & mounts. Mr. Williams called me back prior to that the earlier where his lead estimator was upset towards my asking of what was needed; Clint his manager apologized & offered if I was willing to return & have a new assessment, on possibly repairing the rear cover. Ah NO! If I ask about who a person's professional & I upset your knowledge & the person I address about what prior training & you as an employee get upset; Your years as a professional in the auto repair industry is like the attitude Mr. Williams displayed over the phone; well I'd recommend you either learn more about where you receive your prior & just listen to what your customer asks & see if you can answer the question and or maybe YOU need retraining. Own your actions & the attitude you deliver it. No different than any skills one learns, implementing the experience, & admit to your own mistakes & shortcomings. I'm old school & I've learned to control my emotions & be professional about, how I conduct myself. I'm all about customer service & individuals I've dealt thru the years will always regard my attitude for years bc in the end, I'm not asking anything impossible; I'd like my customers to be as satisfied as my family & friends. My prior experiences both personal & business experiences have been and pleasant, always resulted to an accomplished task & happy experience both for myself & my clients... Yes, BMW did not flourish & grow without its customers owning & maintaining their loyalty thru the years. If you as service provider can't manage your personal emotions & rethink who pay your wages (yes Mr. Williams, that is your customer, and yes you answer to your customers), Sewell Auto Group call me back bc this beautiful state is going to experience CA style of automotive service integrity.

    Sewell BMW drive by
    Chip S.

    Service: immediate, friendly, and high end Location: welcoming, warm, fancy Probably been here way too many times after just purchasing a car but man do I love coming here. Been working insane hours and each time they loan me a sweet car till they can thoroughly take care of my car. I do not even tempt to go to the BMW location in downtown Dallas as they have horrid reviews. This location is worth the drive each time. I for-see me purchasing a car here in the near future. Till then I will continue to visit often LoL.

    Leila's 328i GT
    Ziggy I.

    Ever since I've left previous inferior BMW maintenance services and placed my trust in BMW of Grapevine which turned out to be one of the best decision in my recent memory. BMW of Grapevine's outstanding service introduced me amazing team of professionals, exceptional and very courteous service meeting and exceeding any customer expectations. I would like to thank Mr Andrew McDonald in particular for making me always welcome and being trustworthy who personifies the top service quality with outstanding values understanding customers' concerns and needs. Welcome greeting smile and outmost empathy goes long way. Thank you Mr. MacDonald for your years long dedication to quality of service you personify. Ziggy

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    2 years ago

    Jared reached out and solved a customer service issue promptly. It is appreciated that he worked to resolve the problem.

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    2 years ago

    Went in to test drive a car and they turned me down! Horrible customer service! I'll be taking my business elsewhere!

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    Page 1 of 5

    Ask the Community - BMW of Grapevine

    Review Highlights - BMW of Grapevine

    Even though BMW of Dallas was closer, I decided to to drive a little further to this one based upon the reviews.

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    Grubbs Infiniti

    Grubbs Infiniti

    (340 reviews)

    Purchased my 1st infiniti with Grubbs! QX60, Great experience for the most part just a little…read morehiccup with them finding the second key to my ride. I was at the dealership longer than I needed to be because of a miscommunication.

    WAS A SENIOR TAKEN ADVANTAGE OF? I have dealt with Grubbs…read moreInfiniti for more than 15 years, and it is greatly disconcerting to write this review. My car was a 2003, and it was time to call it quits and get something new. While searching the internet, I found a vehicle I was interested in at Grubbs Infiniti. As is usually the case with used cars (in my experience), the one I wanted wasn't at the location; however, I was able to see something similar.  I agreed to purchase the car, and now the concerns started.   During the process, there was a dealer prep fee that I specifically indicated I did not want to pay. If it was not removed, I would not want the car.  I also mentioned that I did not want to advertise the dealership, and wanted any reference to the dealer's name removed. I am a senior, and as such, it takes me a little longer to read, hear, understand, and complete the details of the sale.   I did not receive any email or paperwork to review for a month; when I finally did receive materials and had time to review, I noticed that the dealer prep charge was included.  I tried to call and email several people at the dealership, and no one would reply.  I even left a message for the General Manager, who also did not have the courtesy to respond.  I guess I was being ghosted.   Finally, I got a call from the salesman, he took the information; I then received an email from the manager, and I replied to that - no reply.   What does the dealer prep charge include?  The reason I'm asking is that I got a notice that the car was due for an oil change - I have driven less than 200 miles to date.  That led me to be concerned about the other fluids and items covered. I was told about a warranty, but I cannot find anything given to me that explains the details. As a senior, I increasingly feel that I am being taken advantage of and that you are not taking the time or effort to address this situation.

    Grapevine motors

    Grapevine motors

    (18 reviews)

    I have purchased 2 cars from Blake at Grapevine Motors. An 02 BMW 530i and an 02 Mustang…read moreConvertible. Blake shoots straight with you and will point out all negatives of the car before you buy it not try to hide anything. On the BMW, we had an 02 sensor go out first week, and they immediately took it in and changed it out. We had another error, and they made a diagnostic appt with the dealership to get a more detailed opinion and again had it fixed at their cost. People need to remember, these are used cars, and Blake's price is well below market. They will go out of their way to help you. I recommend Grapevine Motors and Blake to anyone looking for an older used car!

    I can't say enough good things about our experience here! We were having dinner at the restaurant…read morenext door; as we do occasionally and noticed a jeep on the lot we wanted to know more about. My husband emailed for more information and got an immediate reply. We also looked at the reviews online and decided to go check it out. There we met Tim! Again, can't say enough good things! When we took it out for a test drive we noticed the A/C wasn't really cold. We told Tim and he took immediate action. Not only does he buy and sell but he's also a mechanic! He fixed the air and told us he would stand behind his repair in the event it had any future issues. We decided to make the purchase! Since our purchase we have both sold him a vehicle and he provided mechanical assistance on another car we have, FREE OF CHARGE! I mean, who does that? TIM DOES! I am so happy to we made the decision to do business here. We have established a long term business relationship with a great guy! Thanks Tim for everything!

    Grubbs Acura

    Grubbs Acura

    (147 reviews)

    Just bought a new RDX at Grubbs Acura. I have used their service center for years for my older…read moreAcura and have always been happy with their work. Everyone we met at the dealership was friendly and professional. They found the exact car I was looking for in short order (going to get it in 3-5 days). The process was smooth, straightforward, and I feel we struck a fair deal. I highly recommend talking to them if you're looking for a new vehicle.

    The second star is only for my Salesperson, Mike, being a kind soul. This place gave me the ick,…read moreotherwise. Very used car dealer vibes where they care more about the money than the customers needs. I had inquired about a certified pre-owned Acura, and stated a cash offer via email that was told "didn't seem unreasonable" when emailing back and forth prior to driving across DFW to see the car. It was only downhill from there A few specific things that stood out: I corresponded with Mike throughout the day and gave approximately 30 minutes' notice that I was on my way. Upon arrival, I waited roughly 30 minutes while the vehicle was located and the battery replaced. Given that I had clearly communicated my arrival time and the specific vehicle I was coming to see, this delay immediately made me question my decision to leave work early and drive from West Plano to Grapevine through DFW traffic. Most concerning were the aftermarket fees presented, which resulted in significant sticker shock and a feeling of deception--particularly after my stated cash offer had been described as reasonable the night before. I had also explained that, due to plans to relocate out of state, the Dealer Prep with Lux Membership (a whopping $2800 add on!) was unnecessary. I reiterated my all-in, out-the-door cash offer and was prepared to take possession of the vehicle if we could agree on that number. Instead of removing the Lux Membership, I was presented with a revised quote that removed my "down payment" and resulted in a higher total amount to be financed, followed by involvement from another sales representative asking how the dealership could earn my business. At that point, I felt unheard, unappreciated, and--quite frankly--treated as though I could be taken advantage of financially. Perhaps I am accustomed to a different caliber of customer experience, having previously done business with Park Place Volvo and Goodson Acura. My visit here felt no different than shopping at any other used car dealership in the DFW area, where the numbers seemed to matter more than the customer.

    Grapevine Ford

    Grapevine Ford

    (519 reviews)

    My experience for buying my 2018 F150 was great. My salesman, Curtis, was great. The down side is…read morethat I bought a Ford F150. Since 30,000 miles my engine makes a very loud rattling sound every morning when I start it. Every morning it sounds like there isn't any oil in the engine. Grapevine Ford sold me an extended warranty. That is good news, since it looked like I would need it. I now have 62,000 miles and the start-up noise is twice as bad. The service department has a great team, but they are servicing Fords, so not good news. They can't repair the noise because the check engine light doesn't come on, so there are no emissions issues. Seriously, emissions light? What does that have to do with my engine sounding like it is falling apart every time I start it? I was told that the extended warranty company wouldn't cover it either, because the check engine light was not coming on. I finally went to a mechanic to ask what my engine issue was, and he said this a common problem with this Ford engine. The Cam Phasers are going out. Next, I had to find out what Cam Phasers even were! Again, I reached out to my service advisor at Grapevine Ford. What he told me really told me a lot about Ford Motor Company. He said that he and one of the dealer's mechanics had already had to replace the Cam Phasers on their vehicles. I asked him why he didn't tell me about this in the beginning? He then told me again that he couldn't fix the issue until the check engine light came on. I then went to my salesman, who instructed me to trade it in and let the next guy worry about it. Next, I called the extended warranty company, Mechanical Protection Plan, MPP, to try to get the issue covered under the warranty and was again told that if my check engine light doesn't come on, he doesn't have to do anything. There are no emissions problems. Simply amazing! Next, I tried to contact Ford directly. I left a voice message and after 2 days had not heard back from anyone. So then I decided that posting on 'X' might make a difference. I immediately received 2 responses. One, from a customer that had the same issue and he told me I was wasting my time trying to talk to Ford. He said they would talk to me and pass the information on. The other message was from Ford with a phone number to call. Had a great conversation with a nice lady, that basically said, "I understand your frustration, but there isn't anything I can do, I am just a social media person, but will pass the message on." Next, I was at the Texas State Fair. I spoke to the representatives there and a couple of the more seasoned people were aware of the engine problems. I was told they would look into it and get back to me. I really didn't expect anything, and didn't get disappointed. I wasn't at the fair for this reason, but it was interesting that they knew about the issue in this engine. With the pricing of the new F150's, trading is not an issue. Plus, I wouldn't pass this issue on to anyone else. Not sure what to do at this point.

    About 18 months ago, I bought Tonia a car at Grapevine Ford. The buying process was easy, and I…read morepaid cash. I specifically asked them not to contact me after the sale. Afterward, I received 42 emails, surveys, appointment reminders, and other follow-ups. I eventually filled out a survey and shared my feedback. Fast forward to this week -- I'm shopping for a car for Charlie, again as a cash purchase. I've been going back and forth with five dealerships, and it's been a much tougher process this time around. Grapevine Ford told me they could beat any deal by $500, so I sent them a detailed breakdown from another dealership. Their response surprised me: because of the negative feedback I left regarding Tonia's purchase, they would not sell a car to anyone in my household. Just sharing my experience so others can keep it in mind when choosing where to purchase their next vehicle.

    Texas Toyota of Grapevine - People standing around doing nothing.

    Texas Toyota of Grapevine

    (729 reviews)

    Had my 4Runner serviced here and I was not impressed or blown away…read more Here are my thoughts : Pro - the service was okay (just a basic oil change) - but I was informed via text (sending me to an online form) about which "add on's" (and there were so MANY!) that I wanted to add and from the same form - I could either accept or decline each option. The reasoning behind each option was stated in the online form which helped me a lot deciphering the garage speak lingo. Except!!!! The whole place is terrible to sit and wait in. The service area desk area does not have great signage and when you do go wandering to find your tech - you have to dice with traffic coming into the service area itself as you have to cross over the other side. It would be simpler if there was a small help desk on the "waiting side". Speaking of the waiting side - pretty much ALL of the seating is worn through or could do with a deep cleaning (especially the extremely tired looking and forlorn 2 massage chairs that I wouldn't even dare to go near!) and even if that doesn't put you off - the music inside the dealership is being played at super loud night club levels!! They should really have a quiet room available for people who value their hearing! Lastly, I walked around the entire dealership several times looking at new car options as I am tinkering with getting a new car. However I was very much ignored and was not approached at all for help. Despite several other (male) customers being helped immediately. I guess I will be purchasing else where

    All around the whole experience was horrible. We were interested on a vehicle online, sent an…read moreemail and received an email back from Carlos Fuentes with instructions to ask for him upon arrival and ETA. It was Mr Fuentes day off we were told. The salesman who took care of us never introduced himself and knew nothing of the features of the car. Prices online are not what you get when you go in. Be prepared to pay couple thousand more. Any damages to the vehicle prior to purchase are passed on to the buyer. The only thing we felt good about was the finance manager who took care of us, but he screwed that up the very next day when we called with a question and he NEVER returned our call. All responses to ratings from Mary V are copy and paste, she refers to General Manger Neal Asaad with a phone# for further assistance. Don't even bother.

    Classic Chevrolet - Only 6779 miles on it and check engine light is on what a mess

    Classic Chevrolet

    (318 reviews)

    I had a great experience from start to finish. The transaction was smooth, easy, and stress-free…read more Aaron Cameron, Finance Manager, and Carl Roberts, Sales Consultant, were the absolute best. They were professional, knowledgeable, and helpful every step of the way, making the entire process seamless. I truly appreciate their outstanding service and would highly recommend working with them to anyone looking for a great car-buying experience.

    First and foremost, Vandergriff could truly benefit from taking a page out of Classic Chevrolet's…read morebook when it comes to customer service. I want to share the email that I sent to Classic Chevrolet. Even though they were not involved in the issue, I received an immediate response that genuinely moved me. Shane Keeling personally called me and his sincere apology for the way we were treated at Vandergriff almost brought me to tears. He emphasized that what we experienced is not how Chevrolet treats anyone especially not its customers. And what can I say about Shane and that smile when he said "Hey, I got you," he truly meant it. He honored everything he said he would, all the way down to even beating the interest rate. My husband walked away with the same truck, with fewer miles, and exactly what Vandergriff had turned him away for. True to his word, Shane also assigned one of his very best sales representatives to assist us -- and from the moment Rajan "Raj" Murali greeted us with his warm welcome and genuine smile, we felt valued and respected. Because of this experience, I can truly say that moving forward, any vehicle we purchase will be from Classic Chevrolet. Thank you again for restoring our faith in customer service.

    Grapevine Lincoln

    Grapevine Lincoln

    (53 reviews)

    UPDATE: I give kudos to Fernando our sales rep. He picked up my mom's vehicle from where I worked…read moreat since it was less than 20 miles from the Grapevine Lincoln to get the vehicle looked at. After close to a week I had to call to find out the status of the vehicle. At that point my mom was getting frustrated about the situation. The was her 3rd Lincoln that she bought and before that it was a Mercury. She has brand loyalty. Fernando started to call for the next 2 days to give me a status on the vehicle. I have nothing but praise for Fernando in take care of the situation. The only reason I am giving them 4 stars is simply put the 19 mile travel distance for the maintenance option that my mother bought. We were told that it was 35 miles when in realty it was 19. Initially the car buying experience with Grapevine Lincoln was quite easy. Fernando was receptive to what we needed. The one thing that we needed is the pickup and delivery for service since the vehicle we bought was for my mom. We were told that service has to be within a 35 mile radius. That turned out to be untrue. I tried to set up a service and was told that not within the 19 mile radius. The car has a shimmy when getting to speed of 35. We have not even had the vehicle for 24 hours. If this is not fixed we will be taking the car back and finding another dealership.

    We're new to the area and decided to visit Grapevine Lincoln with our Nautilus. We were…read morecompletely satisfied with the service advisor (Heath) and the quality of the work performed. We'll be back for the next service interval.

    BMW of Grapevine - car_dealers - Updated May 2026

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