1. Sewell BMW of Grapevine

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Grapevine, TX

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Sewell BMW of Grapevine

3.8 (182 reviews)
Closed • 8:00 am - 8:00 pm
Updated 1 month ago

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2027 BMW X6

Absolutely fantastic car-buying experience! The entire process was smooth, easy, and stress-free from start to finish. The representative was friendly, professional, and went above and beyond to make sure everything was taken care of. I couldn't be happier with my purchase and would highly recommend them to anyone looking for a great vehicle and exceptional service!

BMW iX

I had an excellent experience purchasing my 2024 BMW iX from Sewell BMW of Grapevine. I spent several weeks researching iXs across the country, and the team was responsive throughout the buying process, answering my questions, providing the inspection report, CARFAX, build information, and everything I needed to make an informed decision. They were transparent, professional, and there were no surprises. Since I live about 200 miles away, I really appreciated that they accommodated my long drive by having everything prepared before I arrived. The paperwork was ready, the vehicle was exactly as described, and the entire transaction was efficient, allowing me to get back on the road quickly. After I got home, I realized the 120V adapter for the BMW Flexible Fast Charger was missing. In fairness, I was in a hurry to get back home and didn't notice it before leaving the dealership. Once I contacted Sewell, they quickly located the missing adapter and shipped it to me via express delivery. I really appreciated how promptly they resolved the issue and stood behind the sale. What impressed me most was that the level of customer service didn't end when I drove off the lot. They followed through, communicated with me, and made sure everything was taken care of. I'm extremely happy with my iX and the overall experience. Even though I live about 200 miles away, I would absolutely go out of my way to purchase another vehicle from Sewell BMW of Grapevine in the future. I highly recommend them to anyone looking for a BMW.

Angie H.

One of the best auto purchase experiences ever!!! Tim Bae was amazing!!!!! I had a similar experience at Sewell Lexus a few years ago. I honestly would never buy a car from anyone but a Sewell dealership. Tim was so knowledgeable and honest. Being in sales myself, I appreciate a no pressure honest experience, which is exactly what Sewell delivered. I visited another Lexus dealership in the area, and the high pressure atmosphere was not for me. I am over the moon about my new BMW, and I definitely recommend Tim at Sewell BMW. I will only buy a car at a Sewell dealership in future.

Carwash day.
Ricardo R.

Exceptional Service at Sewell BMW of Grapevine - A Game-Changer for My 2025 BMW X7 M60i! I cannot say enough about the outstanding service I received at Sewell BMW of Grapevine, particularly from Manny Vega, the Fixed Mechanic Supervisor, who turned a frustrating issue into a remarkable experience. From the moment I purchased my 2025 BMW X7 M60i, I noticed a subtle but concerning drift to the right while driving straight--a potential safety hazard for me, my family, and others on the road. As this is my daily driver for work, resolving this was critical. After three visits to the service department, the issue persisted despite their best efforts and I believe two alignments to the car and to accommodate me with a loaner vehicles, ensuring I could stay productive. I was beginning to lose hope and even considered switching to another vehicle due to the safety risks. However, I decided to give Sewell service department one more chance, and that's when my service advisor connected me with Manny Vega. Manny's expertise and dedication were immediately apparent. He took the time to go on a road test with me, not only identifying the root cause of the drift but also making the experience enjoyable with a great conversation about our shared love for the Dallas Cowboys and the BMW X7. Back at the dealership, Manny personally took my car to his work area, and within 20 minutes, he found me (as I was admiring the stunning 2026 BMW XM) to share the good news. We went for another test drive, and I was thrilled--problem solved! The car drove perfectly, restoring my confidence in its safety and performance. Manny's blend of experience, technical expertise, and genuine passion for his work, combined with Sewell's commitment to customer service, left an unforgettable impression. Sewell BMW of Grapevine didn't just fix my car; they earned my trust and loyalty. If you're looking for a dealership that goes above and beyond, I wholeheartedly recommend Sewell BMW of Grapevine--ask for Manny Vega, and you'll see why!

Vic V.

As of 2 days, the Bodyshop Manager called back & reviewed my original request to repair both bumpers & repair both covers from repair tabs & mounts. Mr. Williams called me back prior to that the earlier where his lead estimator was upset towards my asking of what was needed; Clint his manager apologized & offered if I was willing to return & have a new assessment, on possibly repairing the rear cover. Ah NO! If I ask about who a person's professional & I upset your knowledge & the person I address about what prior training & you as an employee get upset; Your years as a professional in the auto repair industry is like the attitude Mr. Williams displayed over the phone; well I'd recommend you either learn more about where you receive your prior & just listen to what your customer asks & see if you can answer the question and or maybe YOU need retraining. Own your actions & the attitude you deliver it. No different than any skills one learns, implementing the experience, & admit to your own mistakes & shortcomings. I'm old school & I've learned to control my emotions & be professional about, how I conduct myself. I'm all about customer service & individuals I've dealt thru the years will always regard my attitude for years bc in the end, I'm not asking anything impossible; I'd like my customers to be as satisfied as my family & friends. My prior experiences both personal & business experiences have been and pleasant, always resulted to an accomplished task & happy experience both for myself & my clients... Yes, BMW did not flourish & grow without its customers owning & maintaining their loyalty thru the years. If you as service provider can't manage your personal emotions & rethink who pay your wages (yes Mr. Williams, that is your customer, and yes you answer to your customers), Sewell Auto Group call me back bc this beautiful state is going to experience CA style of automotive service integrity.

Sewell BMW drive by
Chip S.

Service: immediate, friendly, and high end Location: welcoming, warm, fancy Probably been here way too many times after just purchasing a car but man do I love coming here. Been working insane hours and each time they loan me a sweet car till they can thoroughly take care of my car. I do not even tempt to go to the BMW location in downtown Dallas as they have horrid reviews. This location is worth the drive each time. I for-see me purchasing a car here in the near future. Till then I will continue to visit often LoL.

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13 days ago

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5 months ago

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20 days ago

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8 days ago

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1 month ago

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3 months ago

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17 days ago

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2 months ago

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29 days ago

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1 month ago

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2 months ago

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2 years ago

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9 months ago

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4 months ago

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1 year ago

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1 year ago

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2 years ago

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8 months ago

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3 years ago

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2 years ago

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5 years ago

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6 months ago

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2 years ago

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3 years ago

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2 years ago

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6 months ago

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3 years ago

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1 year ago

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2 years ago

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2 years ago

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5 years ago

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1 year ago

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1 year ago

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2 years ago

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2 years ago

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1 year ago

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2 years ago

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Ask the Community - Sewell BMW of Grapevine

Review Highlights - Sewell BMW of Grapevine

“Even though BMW of Dallas was closer, I decided to to drive a little further to this one based upon the reviews.”

Mentioned in 24 reviews

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Lloyd ROCKS! And so does Ethan G.! Some people are good at…read morecar stuff and some aren't. It's like a foreign language to me. My car showed me I had low key battery on both key fobs and I tried calling a local specialist, but they hung up. I called Auto Zone on Northwest Hwy.-I had been there during the D'Allas-ka event in January when it was snowing here, and they were super helpful, so I thought I would go back. Lloyd answered! A live human! Helpful, courteous, come on in! Lloyd makes it feel like Grapevine is Mayberry R.F.D. or Virgin River! I showed up and told Ethan G. I had called for car key fob batteries and he immediately went to work on it. Not pointing me towards the aisle, literally getting the batteries, cutting the pack open and installing them in under 5 minutes. It's not his job. He could've sold them to me and I would have spent the next two hours doing it (not kidding!) Ethan G. made my day. When I was leaving, Lloyd was in the parking lot, assisting another customer with something on his car, and he waved goodbye to me. Again, beyond the call of his job description to go outside and help someone out with an issue, but he was going way above and beyond, and it seems like this is his default. Thank you Lloyd, Ethan and the great people of Auto Zone Northwest Hwy!

That manager helped me and had such an attitude that I would prefer NOT to go back…read more Someone needs to explain to him that people who come Into his store are there for help not to be treated like 3rd rate trash. I personally have been in the auto parts industry for over 45 years and this person was rude, with zero empathy. I can't imagine why anyone would go in there after being treated so poorly.

Sewell BMW of Grapevine - car_dealers - Updated October 2026

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