1. Sewell BMW of Grapevine

0

Grapevine, TX

Cancel

Open app

Search

Sewell BMW of Grapevine

3.8 (182 reviews)
Open • 8:00 am - 8:00 pm
Updated 1 month ago

Sewell BMW of Grapevine Photos

You might also consider

Recommended Reviews - Sewell BMW of Grapevine

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

2027 BMW X6

Absolutely fantastic car-buying experience! The entire process was smooth, easy, and stress-free from start to finish. The representative was friendly, professional, and went above and beyond to make sure everything was taken care of. I couldn't be happier with my purchase and would highly recommend them to anyone looking for a great vehicle and exceptional service!

BMW iX

I had an excellent experience purchasing my 2024 BMW iX from Sewell BMW of Grapevine. I spent several weeks researching iXs across the country, and the team was responsive throughout the buying process, answering my questions, providing the inspection report, CARFAX, build information, and everything I needed to make an informed decision. They were transparent, professional, and there were no surprises. Since I live about 200 miles away, I really appreciated that they accommodated my long drive by having everything prepared before I arrived. The paperwork was ready, the vehicle was exactly as described, and the entire transaction was efficient, allowing me to get back on the road quickly. After I got home, I realized the 120V adapter for the BMW Flexible Fast Charger was missing. In fairness, I was in a hurry to get back home and didn't notice it before leaving the dealership. Once I contacted Sewell, they quickly located the missing adapter and shipped it to me via express delivery. I really appreciated how promptly they resolved the issue and stood behind the sale. What impressed me most was that the level of customer service didn't end when I drove off the lot. They followed through, communicated with me, and made sure everything was taken care of. I'm extremely happy with my iX and the overall experience. Even though I live about 200 miles away, I would absolutely go out of my way to purchase another vehicle from Sewell BMW of Grapevine in the future. I highly recommend them to anyone looking for a BMW.

Angie H.

One of the best auto purchase experiences ever!!! Tim Bae was amazing!!!!! I had a similar experience at Sewell Lexus a few years ago. I honestly would never buy a car from anyone but a Sewell dealership. Tim was so knowledgeable and honest. Being in sales myself, I appreciate a no pressure honest experience, which is exactly what Sewell delivered. I visited another Lexus dealership in the area, and the high pressure atmosphere was not for me. I am over the moon about my new BMW, and I definitely recommend Tim at Sewell BMW. I will only buy a car at a Sewell dealership in future.

Carwash day.
Ricardo R.

Exceptional Service at Sewell BMW of Grapevine - A Game-Changer for My 2025 BMW X7 M60i! I cannot say enough about the outstanding service I received at Sewell BMW of Grapevine, particularly from Manny Vega, the Fixed Mechanic Supervisor, who turned a frustrating issue into a remarkable experience. From the moment I purchased my 2025 BMW X7 M60i, I noticed a subtle but concerning drift to the right while driving straight--a potential safety hazard for me, my family, and others on the road. As this is my daily driver for work, resolving this was critical. After three visits to the service department, the issue persisted despite their best efforts and I believe two alignments to the car and to accommodate me with a loaner vehicles, ensuring I could stay productive. I was beginning to lose hope and even considered switching to another vehicle due to the safety risks. However, I decided to give Sewell service department one more chance, and that's when my service advisor connected me with Manny Vega. Manny's expertise and dedication were immediately apparent. He took the time to go on a road test with me, not only identifying the root cause of the drift but also making the experience enjoyable with a great conversation about our shared love for the Dallas Cowboys and the BMW X7. Back at the dealership, Manny personally took my car to his work area, and within 20 minutes, he found me (as I was admiring the stunning 2026 BMW XM) to share the good news. We went for another test drive, and I was thrilled--problem solved! The car drove perfectly, restoring my confidence in its safety and performance. Manny's blend of experience, technical expertise, and genuine passion for his work, combined with Sewell's commitment to customer service, left an unforgettable impression. Sewell BMW of Grapevine didn't just fix my car; they earned my trust and loyalty. If you're looking for a dealership that goes above and beyond, I wholeheartedly recommend Sewell BMW of Grapevine--ask for Manny Vega, and you'll see why!

Vic V.

As of 2 days, the Bodyshop Manager called back & reviewed my original request to repair both bumpers & repair both covers from repair tabs & mounts. Mr. Williams called me back prior to that the earlier where his lead estimator was upset towards my asking of what was needed; Clint his manager apologized & offered if I was willing to return & have a new assessment, on possibly repairing the rear cover. Ah NO! If I ask about who a person's professional & I upset your knowledge & the person I address about what prior training & you as an employee get upset; Your years as a professional in the auto repair industry is like the attitude Mr. Williams displayed over the phone; well I'd recommend you either learn more about where you receive your prior & just listen to what your customer asks & see if you can answer the question and or maybe YOU need retraining. Own your actions & the attitude you deliver it. No different than any skills one learns, implementing the experience, & admit to your own mistakes & shortcomings. I'm old school & I've learned to control my emotions & be professional about, how I conduct myself. I'm all about customer service & individuals I've dealt thru the years will always regard my attitude for years bc in the end, I'm not asking anything impossible; I'd like my customers to be as satisfied as my family & friends. My prior experiences both personal & business experiences have been and pleasant, always resulted to an accomplished task & happy experience both for myself & my clients... Yes, BMW did not flourish & grow without its customers owning & maintaining their loyalty thru the years. If you as service provider can't manage your personal emotions & rethink who pay your wages (yes Mr. Williams, that is your customer, and yes you answer to your customers), Sewell Auto Group call me back bc this beautiful state is going to experience CA style of automotive service integrity.

Sewell BMW drive by
Chip S.

Service: immediate, friendly, and high end Location: welcoming, warm, fancy Probably been here way too many times after just purchasing a car but man do I love coming here. Been working insane hours and each time they loan me a sweet car till they can thoroughly take care of my car. I do not even tempt to go to the BMW location in downtown Dallas as they have horrid reviews. This location is worth the drive each time. I for-see me purchasing a car here in the near future. Till then I will continue to visit often LoL.

See all

12 days ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 months ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 1
Thanks 0
Love this 1
Oh no 0

20 days ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 days ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 month ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 months ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of H Q.
0
4
1

17 days ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Sarah G.
361
54
0

2 months ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Tim G.
0
38
0

28 days ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 month ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 months ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 7
Thanks 2
Love this 6
Oh no 0

9 months ago

Helpful 3
Thanks 0
Love this 0
Oh no 0

4 months ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of EJ P.
1
16
0

8 months ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Chip S.
291
286
874

3 years ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 0
Thanks 0
Love this 3
Oh no 0
Photo of Han J.
154
14
2

2 years ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 2
Thanks 0
Love this 0
Oh no 0

6 months ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 1
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 2
Oh no 0

2 years ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 1
Thanks 0
Love this 0
Oh no 0

6 months ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of James T.
99
18
11

3 years ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Patty C.
44
20
16

2 years ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 3
Thanks 0
Love this 1
Oh no 0
Photo of M L.
0
31
0

1 year ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 1
Thanks 0
Love this 0
Oh no 0

1 year ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 2
Thanks 0
Love this 1
Oh no 0

2 years ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 2
Thanks 1
Love this 1
Oh no 0

1 year ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of JaNay H.
130
143
126

2 years ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 1
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Sewell Automotive

Sewell Automotive

Helpful 1
Thanks 0
Love this 1
Oh no 0

Page 1 of 5

Ask the Community - Sewell BMW of Grapevine

Review Highlights - Sewell BMW of Grapevine

“Even though BMW of Dallas was closer, I decided to to drive a little further to this one based upon the reviews.”

Mentioned in 24 reviews

Read more highlights

You might also consider

Verify this business for free

People searched for Car Dealers 2,588 times last month within 15 miles of this business.

Verify this business

Grubbs Infiniti

Grubbs Infiniti

(350 reviews)

Great service and treated really special today at Grubbs. Luke Snowden is our Service Specialist…read moreand he helped me get my Q60 in great shape, and serviced it like a true pro. Very impressed at the way he treats customers other than me. If you want an Infiniti, you need to make sure Luke is your service manager ! Brilliant experience.

This was our second time purchasing a vehicle from Grubbs Infiniti. Our first experience buying our…read moreQX80 was great, which is one of the reasons we felt comfortable coming back. Unfortunately, this time around was a completely different experience. My biggest issue is with their $2,500 "luxury package." It is listed as a line item, but we were told it could not be removed. The package supposedly includes several things, including having the vehicle detailed inside and out. If you are going to require someone to pay $2,500 for a package, then I feel like the things included in that package should actually be done and done to a high standard. We initially looked at an Armada. There were broken and missing pieces on the vehicle, and the interior definitely had not been properly detailed. You could literally run your hand across parts of the carpet and feel the grime and stickiness. We brought this up and were basically told that it must have been missed. We ended up purchasing another QX80 instead. It was still in the shop at the time, and we were told it would be detailed and delivered to us, so we trusted that it would be taken care of. Unfortunately, when it was delivered, it was once again dirty. There was grime inside the vehicle, the wheels were filthy, and there were still hard water spots all over the paint. Then a couple of hours later we opened the center console and found a cockroach inside the vehicle. At that point this went beyond just somebody missing a spot while detailing. We were also given a remote/key fob that didn't work and were told to just replace the battery. Obviously a battery isn't expensive and I can change one myself. That's not really the point. The point is that when somebody spends this kind of money on a vehicle, especially from an Infiniti dealership charging a mandatory $2,500 luxury package, these are things that should be checked before the vehicle is handed over to the customer. We were eventually offered a $200 gift card, but after paying $2,500 for a package that was supposed to include detailing and receiving a vehicle in this condition, that honestly felt more insulting than helpful. I'm not writing this to say Grubbs Infiniti is a terrible dealership. Like I said, our first experience with them was actually very good. Maybe this was just a bad experience this time around. But I do think people should be aware of the luxury package and ask exactly what they are paying for. If you're buying new or used from them, especially if you're being required to pay for that package, inspect the vehicle closely before you leave or before accepting delivery. Make sure the detailing and everything else you're paying for has actually been done. When you're buying a luxury vehicle from a luxury dealership, I don't think expecting it to be clean, inspected, and properly presented is asking too much.

Grapevine motors

Grapevine motors

(18 reviews)

I have purchased 2 cars from Blake at Grapevine Motors. An 02 BMW 530i and an 02 Mustang…read moreConvertible. Blake shoots straight with you and will point out all negatives of the car before you buy it not try to hide anything. On the BMW, we had an 02 sensor go out first week, and they immediately took it in and changed it out. We had another error, and they made a diagnostic appt with the dealership to get a more detailed opinion and again had it fixed at their cost. People need to remember, these are used cars, and Blake's price is well below market. They will go out of their way to help you. I recommend Grapevine Motors and Blake to anyone looking for an older used car!

I can't say enough good things about our experience here! We were having dinner at the restaurant…read morenext door; as we do occasionally and noticed a jeep on the lot we wanted to know more about. My husband emailed for more information and got an immediate reply. We also looked at the reviews online and decided to go check it out. There we met Tim! Again, can't say enough good things! When we took it out for a test drive we noticed the A/C wasn't really cold. We told Tim and he took immediate action. Not only does he buy and sell but he's also a mechanic! He fixed the air and told us he would stand behind his repair in the event it had any future issues. We decided to make the purchase! Since our purchase we have both sold him a vehicle and he provided mechanical assistance on another car we have, FREE OF CHARGE! I mean, who does that? TIM DOES! I am so happy to we made the decision to do business here. We have established a long term business relationship with a great guy! Thanks Tim for everything!

Grapevine Ford

Grapevine Ford

(530 reviews)

My experience for buying my 2018 F150 was great. My salesman, Curtis, was great. The down side is…read morethat I bought a Ford F150. Since 30,000 miles my engine makes a very loud rattling sound every morning when I start it. Every morning it sounds like there isn't any oil in the engine. Grapevine Ford sold me an extended warranty. That is good news, since it looked like I would need it. I now have 62,000 miles and the start-up noise is twice as bad. The service department has a great team, but they are servicing Fords, so not good news. They can't repair the noise because the check engine light doesn't come on, so there are no emissions issues. Seriously, emissions light? What does that have to do with my engine sounding like it is falling apart every time I start it? I was told that the extended warranty company wouldn't cover it either, because the check engine light was not coming on. I finally went to a mechanic to ask what my engine issue was, and he said this a common problem with this Ford engine. The Cam Phasers are going out. Next, I had to find out what Cam Phasers even were! Again, I reached out to my service advisor at Grapevine Ford. What he told me really told me a lot about Ford Motor Company. He said that he and one of the dealer's mechanics had already had to replace the Cam Phasers on their vehicles. I asked him why he didn't tell me about this in the beginning? He then told me again that he couldn't fix the issue until the check engine light came on. I then went to my salesman, who instructed me to trade it in and let the next guy worry about it. Next, I called the extended warranty company, Mechanical Protection Plan, MPP, to try to get the issue covered under the warranty and was again told that if my check engine light doesn't come on, he doesn't have to do anything. There are no emissions problems. Simply amazing! Next, I tried to contact Ford directly. I left a voice message and after 2 days had not heard back from anyone. So then I decided that posting on 'X' might make a difference. I immediately received 2 responses. One, from a customer that had the same issue and he told me I was wasting my time trying to talk to Ford. He said they would talk to me and pass the information on. The other message was from Ford with a phone number to call. Had a great conversation with a nice lady, that basically said, "I understand your frustration, but there isn't anything I can do, I am just a social media person, but will pass the message on." Next, I was at the Texas State Fair. I spoke to the representatives there and a couple of the more seasoned people were aware of the engine problems. I was told they would look into it and get back to me. I really didn't expect anything, and didn't get disappointed. I wasn't at the fair for this reason, but it was interesting that they knew about the issue in this engine. With the pricing of the new F150's, trading is not an issue. Plus, I wouldn't pass this issue on to anyone else. Not sure what to do at this point.

CRITICAL WARNING: Late-Night Exhaustion Tactics, Document Discrepancies & Hostile Management…read more My household--consisting of a small business owner and a practicing physician--is posting this formal warning regarding the predatory closing protocols and severe administrative misconduct under Senior Partner Chaz Gilmore at Grapevine Ford Lincoln. On December 13th, we executed a vehicle purchase under conditions of extreme late-night fatigue at 11:00 PM. The finance department explicitly leveraged our physical exhaustion to execute a bait-and-switch on an advertised corporate promotion, unilaterally compressing a promised 90-day initial payment holiday down to a 45-day billing cycle within the rapid digital signature stack without transparency. To compound this, the dealership generated defective closing paperwork by printing a completely non-existent, compiled hybrid address line that merged a legacy historical street address from an entirely different town with our current city parameters--completely ignoring our valid Texas Driver's Licenses handed to them at the desk. This clerical failure caused immediate processing errors with the Texas Department of Motor Vehicles (TxDMV), keeping our official validation stickers in legal limbo and forcing my wife to physically return to the showroom months later to hunt down the missing state tags they failed to deliver. When confronted directly with these documented contractual and administrative blunders, Senior Partner Chaz Gilmore completely abandoned professional decorum, launching into an unhinged, emotional, verbal tirade on the phone. If these severe administrative discrepancies were a minor issue or a laughing matter, an executive with his stated decades of administration would have easily dismissed them. Instead, he completely blew up and acted outside of professional character because he knows his staff dropped the ball on legally binding documents, exposing a systematic failure in his administration. State regulatory oversight agencies most definitely need to look into the evening closing structures and contract data workflows utilized by this dealership group expeditiously. Look at every single line of your contract before signing at this location.

Texas Toyota of Grapevine - People standing around doing nothing.

Texas Toyota of Grapevine

(750 reviews)

Had my 4Runner serviced here and I was not impressed or blown away…read more Here are my thoughts : Pro - the service was okay (just a basic oil change) - but I was informed via text (sending me to an online form) about which "add on's" (and there were so MANY!) that I wanted to add and from the same form - I could either accept or decline each option. The reasoning behind each option was stated in the online form which helped me a lot deciphering the garage speak lingo. Except!!!! The whole place is terrible to sit and wait in. The service area desk area does not have great signage and when you do go wandering to find your tech - you have to dice with traffic coming into the service area itself as you have to cross over the other side. It would be simpler if there was a small help desk on the "waiting side". Speaking of the waiting side - pretty much ALL of the seating is worn through or could do with a deep cleaning (especially the extremely tired looking and forlorn 2 massage chairs that I wouldn't even dare to go near!) and even if that doesn't put you off - the music inside the dealership is being played at super loud night club levels!! They should really have a quiet room available for people who value their hearing! Lastly, I walked around the entire dealership several times looking at new car options as I am tinkering with getting a new car. However I was very much ignored and was not approached at all for help. Despite several other (male) customers being helped immediately. I guess I will be purchasing else where

Do not recommend. Unprofessional service, potential misdiagnosis, and price gouging…read more I am writing to express my deep frustration with the service department regarding recent work on our 2007 Toyota Corolla. Despite its age, this vehicle is exceptionally well-maintained and has been in excellent, reliable condition. As other professionals in the auto industry have said. Initially, my experience with Service Advisor Kristina Parker was very positive. She actually saved me a significant amount of money on the first job, which I'm thankful for. However, the subsequent service has been incredibly disappointing. *The Issue Our car had an old, dried-up leak spot underneath that had never caused any operational issues. During a routine oil change, the technician, Alex, inspected it and advised cleaning it up to check for active leaks. In hindsight, we should have left it alone, because once the area was disturbed, a brand-new leak developed. (They advised cleaning it to trace the source. Against the old wisdom of "if it isn't broken, don't fix it," I agreed. That is when the trouble started.) We were told the oil pan gasket and tensioner needed replacement. We paid to resolve this immediately. However, by the following Saturday, we discovered fresh oil on our garage floor, which that has never happened. *Management Response & Pricing Concerns We brought the car straight back. We were shocked when the department diagnosed yet another "new" leak and quoted us a staggering $2,200 to fix it. Dropping the price to $2,100 felt like an insult. I then spoke with the Service Manager, David Frogger (of whose statements I have an audio recording, as well as text). * Lack of Expertise: Mr. Frogger claimed the vehicle has multiple seals in that area that could fail, which is factually incorrect for this specific, older Corolla model. * Failure to Warn: He admitted he didn't know why Alex failed to warn us that disturbing an old, dried area on an older car could trigger a secondary leak. Had their professionals given us a proper, upfront warning, we could have made an informed decision to fix everything at once under a single labor cost, rather than being hit with a massive, separate bill. *Conclusion Reducing the price to $1,800 is still entirely unacceptable for a problem that did not exist until your team worked on the car. We have consulted independent research and an experienced former Toyota employee; both confirm that $1,800 is grossly overpriced for this repair and highly indicative of a misdiagnosis on your department's end. Lastly, Mr. Frogger text one last text, "Good morning Judy, this seal does not go bad overnight. Our initial quote was $2400, my offer now is $1800.00 + tax." I felt taken advantage of because I am a female, which dealerships & auto industries are known to do this. Also, I noticed, noted on the paperwork are things that I didn't say or point out. It's written in a way that makes me as the customer seem like I was the one who pointed out the issues/problems, so they could cover themselves. Toyota employees were the ones that brought it to my attention. It feels as though your dealership is price-gouging a loyal customer to maximize profit margins. I expect a much higher standard of integrity, accurate diagnostics, and fair pricing from Toyota of Grapevine.

Grapevine Lincoln

Grapevine Lincoln

(55 reviews)

UPDATE: I give kudos to Fernando our sales rep. He picked up my mom's vehicle from where I worked…read moreat since it was less than 20 miles from the Grapevine Lincoln to get the vehicle looked at. After close to a week I had to call to find out the status of the vehicle. At that point my mom was getting frustrated about the situation. The was her 3rd Lincoln that she bought and before that it was a Mercury. She has brand loyalty. Fernando started to call for the next 2 days to give me a status on the vehicle. I have nothing but praise for Fernando in take care of the situation. The only reason I am giving them 4 stars is simply put the 19 mile travel distance for the maintenance option that my mother bought. We were told that it was 35 miles when in realty it was 19. Initially the car buying experience with Grapevine Lincoln was quite easy. Fernando was receptive to what we needed. The one thing that we needed is the pickup and delivery for service since the vehicle we bought was for my mom. We were told that service has to be within a 35 mile radius. That turned out to be untrue. I tried to set up a service and was told that not within the 19 mile radius. The car has a shimmy when getting to speed of 35. We have not even had the vehicle for 24 hours. If this is not fixed we will be taking the car back and finding another dealership.

I should be allowed to give a 0 star review!!!! This dealership cannot be trusted. Their error in…read moremy mailing address, prevented me from receiving a 5K incentive check and they are unwilling to resolve their mistake. They expect me to wait an additional 10 weeks minimally. The finance director ZAK apologized for the dealership error AND then told me the apology was all he could do!!!!! The dealership is beautiful the cars are beautiful- the sales and finance staff are horrible. lastly i repeatedly asked to speak to the GM o to the controller and was refused.

Sewell BMW of Grapevine - car_dealers - Updated October 2026

Loading...
Loading...
Loading...