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    Five Star Subaru

    3.9 (118 reviews)
    Closed 8:30 am - 8:00 pm

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    Low pressure on tire
    Rosa B.

    Bought a Subaru bc of its safety features, the buying process was ok, but after the sale the attentive care no longer exists. Within a few months I get a cracked windshield , they hired the most inexperienced person to try to repair it , finally after some back and forth with Subaru, they replaced the windshield. Then I go in for a routine maintenance and the idiots at the service department parked my brand new Subaru in the rain with the window opened all the way, My seat , floor mat , and door were wet. When I pointed it out to the service department idiots they grabbed a dirty rag and made it worse. Subaru of Grapevine is the most unorganized dealership that I have encountered. Management has some old ass ppl that have lost their minds, need to retire! The service department is full of inexperienced employees that obviously have had no experience whatsoever, young and childish people. Appointment waiting times are very long, this is bc they're very unorganized and customers get frustrated with the long waiting times. I waited 2 hours only to be told it will be another hour just to patch the tire . I don't consider Subaru the high safety car that is advertised, since I purchased the 2025 Outback it has had more issues in the short time I have owned it , now I understand why they were pushing for me to buy that warranty . I will be looking into trading this Subaru crap for another reliable vehicle . Beware of the service department, they have no experience with vehicle maintenance

    2025 Crosstrek Limited

    This goes out to my guy Jeremy. He went out of his way to help me, and I can't say enough about him. Between him and the dealership they are both great. When you go in, please ask for Jeremy.

    Great purchase !
    Nick V.

    Can't say enough good things about experience. Best experience sales person Wife and I dealt with. Since we had internet manager, and came prepared with own financing, most dealers begin to treat you different; Five Star Subaru Grapevine did not, in fact made the process even more streamlined. We are happy with our purchase! Will definitely be coming back when we need next vehicle

    Proud new owners of a WRX GT!

    Well, this Dealership definitely lived up to it's name, "Five Star" Subaru. Buying a car from them turned out to be a very delightful experience. Ms. Casey Pierce was our Salesperson. Great communication, very professional, cared enough to work the numbers where I was very comfortable to commit. Her bubbly personality was a big plus. Even after the sale was completed, she also took the time to ensure my wife, whom I got the car for, understood everything about the car and the functions of the bells and whistles it came with. Casey made the whole transaction easy, affordable, pleasant, and enjoyable. If ever I'm in the market again for a Subaru, I wouldn't mind driving another 2.5 hours from Fort Hood to do business with these guys again. Shout out to Anthony and Kenny as well. Anthony made us feel welcomed the first moment we walked in the door, even if it wasn't his sale, and eagerly grabbed Casey for us to get us started. Then there's Kenny, the Finance Manager. I liked that he didn't badger or try to pester us to get anything of the extras. He just emphasized the importance of why such things would be a good thing to have for certain situations. I like that! Overall, great experience and would definitely do business with these guys again.

    2022 Subaru WRX Limited in Solar Orange Pearl

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    8 months ago

    I had an issue with a lost item left in a loaner vehicle, and the team went out of their way to be a great help in finding them.

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    Page 1 of 3

    Ask the Community - Five Star Subaru

    Review Highlights - Five Star Subaru

    We returned later to purchase and we were paired up with Landon to complete the paperwork.

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    Texas Toyota of Grapevine - People standing around doing nothing.

    Texas Toyota of Grapevine

    (726 reviews)

    Had my 4Runner serviced here and I was not impressed or blown away…read more Here are my thoughts : Pro - the service was okay (just a basic oil change) - but I was informed via text (sending me to an online form) about which "add on's" (and there were so MANY!) that I wanted to add and from the same form - I could either accept or decline each option. The reasoning behind each option was stated in the online form which helped me a lot deciphering the garage speak lingo. Except!!!! The whole place is terrible to sit and wait in. The service area desk area does not have great signage and when you do go wandering to find your tech - you have to dice with traffic coming into the service area itself as you have to cross over the other side. It would be simpler if there was a small help desk on the "waiting side". Speaking of the waiting side - pretty much ALL of the seating is worn through or could do with a deep cleaning (especially the extremely tired looking and forlorn 2 massage chairs that I wouldn't even dare to go near!) and even if that doesn't put you off - the music inside the dealership is being played at super loud night club levels!! They should really have a quiet room available for people who value their hearing! Lastly, I walked around the entire dealership several times looking at new car options as I am tinkering with getting a new car. However I was very much ignored and was not approached at all for help. Despite several other (male) customers being helped immediately. I guess I will be purchasing else where

    All around the whole experience was horrible. We were interested on a vehicle online, sent an…read moreemail and received an email back from Carlos Fuentes with instructions to ask for him upon arrival and ETA. It was Mr Fuentes day off we were told. The salesman who took care of us never introduced himself and knew nothing of the features of the car. Prices online are not what you get when you go in. Be prepared to pay couple thousand more. Any damages to the vehicle prior to purchase are passed on to the buyer. The only thing we felt good about was the finance manager who took care of us, but he screwed that up the very next day when we called with a question and he NEVER returned our call. All responses to ratings from Mary V are copy and paste, she refers to General Manger Neal Asaad with a phone# for further assistance. Don't even bother.

    Grapevine Ford

    Grapevine Ford

    (514 reviews)

    My experience for buying my 2018 F150 was great. My salesman, Curtis, was great. The down side is…read morethat I bought a Ford F150. Since 30,000 miles my engine makes a very loud rattling sound every morning when I start it. Every morning it sounds like there isn't any oil in the engine. Grapevine Ford sold me an extended warranty. That is good news, since it looked like I would need it. I now have 62,000 miles and the start-up noise is twice as bad. The service department has a great team, but they are servicing Fords, so not good news. They can't repair the noise because the check engine light doesn't come on, so there are no emissions issues. Seriously, emissions light? What does that have to do with my engine sounding like it is falling apart every time I start it? I was told that the extended warranty company wouldn't cover it either, because the check engine light was not coming on. I finally went to a mechanic to ask what my engine issue was, and he said this a common problem with this Ford engine. The Cam Phasers are going out. Next, I had to find out what Cam Phasers even were! Again, I reached out to my service advisor at Grapevine Ford. What he told me really told me a lot about Ford Motor Company. He said that he and one of the dealer's mechanics had already had to replace the Cam Phasers on their vehicles. I asked him why he didn't tell me about this in the beginning? He then told me again that he couldn't fix the issue until the check engine light came on. I then went to my salesman, who instructed me to trade it in and let the next guy worry about it. Next, I called the extended warranty company, Mechanical Protection Plan, MPP, to try to get the issue covered under the warranty and was again told that if my check engine light doesn't come on, he doesn't have to do anything. There are no emissions problems. Simply amazing! Next, I tried to contact Ford directly. I left a voice message and after 2 days had not heard back from anyone. So then I decided that posting on 'X' might make a difference. I immediately received 2 responses. One, from a customer that had the same issue and he told me I was wasting my time trying to talk to Ford. He said they would talk to me and pass the information on. The other message was from Ford with a phone number to call. Had a great conversation with a nice lady, that basically said, "I understand your frustration, but there isn't anything I can do, I am just a social media person, but will pass the message on." Next, I was at the Texas State Fair. I spoke to the representatives there and a couple of the more seasoned people were aware of the engine problems. I was told they would look into it and get back to me. I really didn't expect anything, and didn't get disappointed. I wasn't at the fair for this reason, but it was interesting that they knew about the issue in this engine. With the pricing of the new F150's, trading is not an issue. Plus, I wouldn't pass this issue on to anyone else. Not sure what to do at this point.

    My wife and I have been very loyal customers to Grapevine Ford and always come back to see Gavin…read moreArd when we want a new car. This last time Grapevine Ford and Gavin Ard really screwed us over. They wanted to get rid of a car that had been on their lot TOO LONG and gave us a super crappy deal. MSRP in June of 2024 was 46,620 and we paid over 55K. Deal was so shady, they took the window sticker off the car so we couldnt see what they were actually doing. A year and a half later, we are 25K UPSIDE DOWN on this car! I cant believe they would do this after being loyal customers for years! Tried reaching out to Gavin and he wont respond!!!! Buy your car from somewhere else, DO NOT BUY FROM GRAPEVINE FORD!!!! We also looked through our paperwork after saying NO to extended warranty, maintenance contract, service contract etc to find that they added it anyways.

    Audi Grapevine - Broken throttle body seal

    Audi Grapevine

    (201 reviews)

    Called to see how long it would be to remove a service code that was popping up on the vehicle…read more They stated it would take 8 minutes on the phone so I came in because this time was realistic. Once I arrived, they told me it would be 15 minutes for them to remove the code. Then I waited 40 minutes for them to remove a code on the car. I would have preferred they stated the truth from the beginning. However the positive news is that they fixed it and for that they deserve 3 stars.

    My recent experience with the service department was disappointing. Our service advisor, Rene,…read moreinitially told us the vehicle would be ready by the end of the day and that we would receive a call when it was complete. Unfortunately, we never received that notification. When I called the following morning, I was told the car had actually been ready the previous day. I went to the dealership to settle the bill and pick up the vehicle. Upon entering the service advisor area, no one acknowledged or greeted me to ask if I needed assistance. I waited at Rene's desk for about 20 minutes, assuming he would return, while several service advisors appeared occupied chatting or focused on their computer screens without offering help. Eventually, I learned that Rene was off for the day. The lack of communication and customer service standards made the entire experience frustrating and unprofessional. Stronger oversight and better attention to customers would go a long way toward improving the service experience.

    Grapevine Lincoln

    Grapevine Lincoln

    (53 reviews)

    We're new to the area and decided to visit Grapevine Lincoln with our Nautilus. We were…read morecompletely satisfied with the service advisor (Heath) and the quality of the work performed. We'll be back for the next service interval.

    UPDATE: I give kudos to Fernando our sales rep. He picked up my mom's vehicle from where I worked…read moreat since it was less than 20 miles from the Grapevine Lincoln to get the vehicle looked at. After close to a week I had to call to find out the status of the vehicle. At that point my mom was getting frustrated about the situation. The was her 3rd Lincoln that she bought and before that it was a Mercury. She has brand loyalty. Fernando started to call for the next 2 days to give me a status on the vehicle. I have nothing but praise for Fernando in take care of the situation. The only reason I am giving them 4 stars is simply put the 19 mile travel distance for the maintenance option that my mother bought. We were told that it was 35 miles when in realty it was 19. Initially the car buying experience with Grapevine Lincoln was quite easy. Fernando was receptive to what we needed. The one thing that we needed is the pickup and delivery for service since the vehicle we bought was for my mom. We were told that service has to be within a 35 mile radius. That turned out to be untrue. I tried to set up a service and was told that not within the 19 mile radius. The car has a shimmy when getting to speed of 35. We have not even had the vehicle for 24 hours. If this is not fixed we will be taking the car back and finding another dealership.

    Grubbs Infiniti

    Grubbs Infiniti

    (339 reviews)

    Purchased my 1st infiniti with Grubbs! QX60, Great experience for the most part just a little…read morehiccup with them finding the second key to my ride. I was at the dealership longer than I needed to be because of a miscommunication.

    WAS A SENIOR TAKEN ADVANTAGE OF? I have dealt with Grubbs…read moreInfiniti for more than 15 years, and it is greatly disconcerting to write this review. My car was a 2003, and it was time to call it quits and get something new. While searching the internet, I found a vehicle I was interested in at Grubbs Infiniti. As is usually the case with used cars (in my experience), the one I wanted wasn't at the location; however, I was able to see something similar.  I agreed to purchase the car, and now the concerns started.   During the process, there was a dealer prep fee that I specifically indicated I did not want to pay. If it was not removed, I would not want the car.  I also mentioned that I did not want to advertise the dealership, and wanted any reference to the dealer's name removed. I am a senior, and as such, it takes me a little longer to read, hear, understand, and complete the details of the sale.   I did not receive any email or paperwork to review for a month; when I finally did receive materials and had time to review, I noticed that the dealer prep charge was included.  I tried to call and email several people at the dealership, and no one would reply.  I even left a message for the General Manager, who also did not have the courtesy to respond.  I guess I was being ghosted.   Finally, I got a call from the salesman, he took the information; I then received an email from the manager, and I replied to that - no reply.   What does the dealer prep charge include?  The reason I'm asking is that I got a notice that the car was due for an oil change - I have driven less than 200 miles to date.  That led me to be concerned about the other fluids and items covered. I was told about a warranty, but I cannot find anything given to me that explains the details. As a senior, I increasingly feel that I am being taken advantage of and that you are not taking the time or effort to address this situation.

    BMW of Grapevine - Carwash day.

    BMW of Grapevine

    (170 reviews)

    From sales to service, the service is always friendly and professional. Definitely an upscale…read moreatmosphere, meticulously maintained. Comfortable waiting areas if needed and always a loaner car offered for overnight services. Highly recommend Sewell dealerships.

    I was reluctant to post here but oh well. I've never bought a BMW and after going here probably…read morenever will. I will say the salesman was great, and this isn't about him. I was judged the moment I arrived, I wasn't treated like the wealthy high class people they're used to to seeing and it was obvious. No manager wanted to meet me, hell my original salesperson wasn't there nor followed up later. I've bought several cars and I know what to expect when shopping for a new vehicle. This was by far the coldest, neglectful and disappointing experience. The bad part about it, was that I liked the car a lot and felt I would be approved for it, but that didn't happen, since I was told I need to put down a sizable down payment. I refused although I had it, but the sting of non importance of my dollar and credit vs someone who doesn't look like me dollar and credit shows that classism and other ism's are still alive and well in establishments like these. Not a lot of words were spoken, and while I could say more I would've been more accepting of them saying we're closed. If I knew then what I know now I would've drove past there and saved myself a few inquiries, time and humiliation. I still wish them much success with their chosen demographic of customers whom they worship and treat with the utmost respect. Business is business and while I didn't appreciate my own experience I understand the game. Sewell Sewell Sewell

    Five Star Subaru - car_dealers - Updated May 2026

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