Being former Subaru owners and having lost our 2000 legacy wagon to a total loss from an accident in June it made perfect sense, to both, shed a tear to our ole fellow and purchase a new Soob ;) When we arrived at 5 Star Subaru in Grapevine Texas We were immediately greeted within less than 10 seconds by a huge smily face that belonged to Landon A. He was in the middle of another task but didn't waste a moment to say hello and ask if we needed help. We dove right into it as Landon wasn't taking no for an answer, truth is we couldn't resist his authenticity, knowledge and Passion for all things Subaru! We test drove an Impreza, a Crosstrek, and Outback. In the end Landon worked very diligently with us in making the right decision based on our needs. Landon walked us through the finance process then picked right back up with us. We drove off w 2 vehicles! 2018 Subaru Outback and a 2018 Subaru Crosstrek. As you can tell by the pictures we took we were elated. Ask for Landon and you'll be met with sincerity, patience and oodles of Passion for Subaru vehicles and their (potential) owners. read more

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I don't know how their service is, but their pricing is ridiculous. They wanted almost $400 just for diagnosis

My vehicle is my project 2013 Scion FR-S race car in the making. My vehicle stands out from all the stickers I have that represent it. Honestly, The only good job this company has done, is fix up my timing chain and other mechanisms that was going on with my ride. With that being said, I don't know who, but I ended up having a new error that I have NEVER got before. I ended up with an EVAP code, and this guy Mike (Michael) had the balls to tell me, "it happens all the time, you just need to drive it 4 weeks." Or however he put it, but it's long past that now, and I'm very disappointed, because it caused me not to pass my car expection. I was an ASM for Pepboys, and I know how it all goes when dealing with customers. I would much appreciate an honest answer than having to lie to me or make up crap just to have customers stop bothering you. It's VERY bad business to do that. Not only that, but to leave my ride VERY dirty??? Yeah man, very high class for the dealership to be called, "Five Star Subaru". I have a very hard time driving with so much filth on my windshield. I have no windshield fluid nor a windshield cap. So, it would have been nice for them to clean my ride at least. Then, I would have really believed it to be a 'Five Star Subaru' company. If you're looking to have good communication skills with them and all that kind of good stuff, then I wouldn't really entirely rely on these kind of people when it comes to that. Although, I will respect on how grateful I am for my ride to be back without my very rough idle, but I can't deal with that EVAP code that came out of no where. It's never been a thing, and I never heard anything from Mike when I asked about it. I would have been pretty happy if he was able to fix the problem if it was an error from a mechanic or if I was to pay for something that wasn't the repair that was going on with my ride. I wouldn't mind it either way, but I just didn't appreciate the fact that I was completely ignored. Especially when I excepted a FULL repair The only time I will EVER come back to this place, is if I'm needing a part that locals don't happen to carry on hand. Other than that, don't expect good communication skills from these folks. Thank you. read more

The best car buying experience I have ever had! Made the deal online and when I got there my car was washed and ready to go! I was in and out in less than 25 minutes. Frankie is the best sales person and their finance department was very professional. read more

Five Star Subaru - Car Dealers Near Me - Grapevine, Texas

They're going above and beyond, I highly recommend them, Dyson my service writer is very responsive and gives me updates on my car everyday Keep up the beyond five stars Subaru read more

I was looking for a safer family vehicle and noticed my neighbors forester. Went in to test drive and really liked the one I drove. The salesman seemed very knowledgeable and was of course eager to sell. Came in the next day to let my SO test drive with me. Decided to buy that day. The first issue is with the salesman not knowing the model. I was misled to believe the model I drove was a sport. So when I researched prices for that model the price point seemed fair. When I came home with it we realized we were missing some key things the sport should come with. When I called back to ask about it I was told I did not own a sport. Yay me! In addition to being mislead on the model, I've had issues with my calls not being returned. You're better off going in person. I was told I could cancel my gap insurance at any time and called to ask what I needed to do to cancel and never received a return call. The first time it was regarding tint they said to call and get setup. Had to come in and request that too. Just overall, not the "five star" experience I was expecting. I would have taken my business elsewhere if I knew it would be like this. Be careful if you come here. ** Updated to add a star because they contacted me to fix one of the issues. David Cheney is a good guy who will take care of you so be sure to work with him to make sure everything is right! ** read more

The entire experience was outstanding! Clay went above-and-beyond to swiftly confirm that the car was as advertised by sending a video walk-through prior to our visiting the dealership. When we arrived the next day for a test drive, Clay was responsive and friendly with a no-pressure approach. Five Star Subaru also had no required "adds" to the car (like other area dealers which inflated the price). We completed the purchase and seamless finance process, and drove the car off the lot within 2 hours. Truly 5 stars! read more

I had my car towed in for battery replacement and fuse replace. I am going on day three. My service adviser Mike has been not very helpful. He advised me we are waiting on fuse from there parts warehouse in Coppell and there waiting for item to be shipped. This warehouse less than twelve miles away why would they ship parts that are not that far away, it makes no sense at all. Five stars I would say not. read more

I've been coming here for two years and have enjoyed the service I receive greatly. The service people are friendly and responsive and the lounge is very comfortable with plenty of space to sprawl out and get some work done. I also appreciate the snack and drink station because it's the little things that leave the biggest impression. read more

I've been wanting a Subaru probably for about 2-3 years. I've been driving Ford Focuses since 2012. I went to go test drive a 2020 Subaru Forester on Wednesday or Thursday and absolutely fell in love. It was everything I wanted in a vehicle. I had been working with Steve and Taylor and they were both awesome! After showing me a few other options, I went back to the first vehicle I wanted from the start and on Saturday, I drove off the lot with the Forester! I recommend anyone looking to get a Subaru to go to this location! You will not be disappointed! The service here was top notch from the moment I walked in! Very kind and professional. I can't thank Steve and Taylor enough for helping me so much throughout this process! And even Bentley (finance guy)! I can't wait to continue giving my business to them. I already love my car so much! read more

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I've been saving and waiting to find the perfect 4 Runner for me. I found THE one at Five Star and immediately called. Ron answered the phone and never missed a beat! I live about an hour away so Ron made the process soooo very easy! We did as much as possible via email and I showed up the next day to finish up the deal. Prior to me finding this car and Ron, I unfortunately dealt with two other dealerships that were beyond terrible! Ron reassured me every step of the way and kept his word on absolutely EVERYTHING!! I couldn't be more thankful to have had the pleasure of doing business with such an honest & pleasant person!! Ron has a customer for life in me! read more

I had a great experience as a first time Subaru buyer. I had researched online some sales people and found a lot of chatter around Rio Manalo who I then courted to perspectively buy from. Rio was absolutely amazing!!!! What a sweetheart!!! She was not aggressive, pushy, at all, she was very welcoming and sweet, super kind and listened, and showed me the car I wanted, even brought another less expensive car to look at side by side to the one I was inquiring about (outback wilderness) I finally decided to pull the trigger. The ordering process for the wilderness to all the communication up to the point of delivery was a breeze. The day of sale, the sales manager even came to just introduce himself, never have I seen this before ever in a dealership. Something so simple, but a nice touch. Finance guy Kenny was cool and had us in and out with no beating us over the head with additional things to buy or add for warranties. He laid them all out, asked us what if we wanted any of them and that was it. No long lecture about why I need to buy a certain warranty. Great job Kenny. Even the receptionist with the southern accent was a sweetheart. If you want a Subaru, look no further than 5 star. I think they genuinely care about their customer base. As long as the Greta relationship continues, which I'm very optimistic l, I'll be back in a few years for my next car for one of the kids. Thanks 5 star, y'all are legends! read more

Five Star Subaru - New Wilderness!! Purchased at 5 star!!! - Car Dealers Near Me - Grapevine, Texas

Had a flat due to a nail a couple days ago and had that fixed elsewhere but that has messed up my eye sight component (which I paid a pretty penny for) the fix is just plugging it in and clicking a button to reset the car's electronics.. I was told I needed an appointment that was almost two months away.. I wasn't suggested to another location or anything. This place obviously isn't capable of handling many maintenance requests even for the simple tasks. I also had left a voice mail to be called back for and never was reached back out too. Worst Subaru experience I've ever encountered and Ive been a great Subaru customer for years. read more

Sam Pack earned its name as 5 star . I worked with Nick for over a month while I shopped many makes and models of cars. I kept coming back to Sam's 5. I love the no pressure sales culture of this dealership. Nick was so patient and he really knows the Subaru brand. I test drove every model of the SUV and he explained the features and benefits of each. Best car buying experience ever read more

Buying a car is not an experience most people find enjoyable, but the experience I had at Sam Pack's changed all of that. I loved the service I received from Jennifer Schauer who has only been doing this for 6 months but absolutely killed it! She was easy to work with, reasonable and more than accommodating to all of my needs. I have been looking to purchase a Crosstrek for MONTHS and knew that they were giving me a good price. I will 100% reccomend this dealership and Jennifer to anyone I know who is interested in a Subaru. read more

I bought a car from them for cash 2014 Avalon limited ... after I received my car been trying to reach sales lady (lauren no response from her from in 45 days regarding my title ... now i got the title very late temp tags are expired n i cannot drive the car for another 45 days because dmv gave me appointment for October 15 and i guess they r nice n responsive only till sales done read more

Recently purchased a vehicle through Five Star. My car search went to 3 other dealerships and Makes of vehicle. This dealership's employees and the Subaru was the very best choice. Everything was a step above. Never have I purchased a vehicle so painlessly. The salesman, receptionist, managers, and finance manager were all very knowledgeable and humble. I have been back to get my Subaru washed and still everyone treated me as family. I love my car and the dealership too. read more

Great experience selling my Jeep and purchasing an Ascent. Spencer and Steve were amazing and attentive. They gave us a very fair price for our Jeep, and found me the exact car I was looking for. If it's not at their dealership they will hunt it down for you, fast! Buying experience as efficient. Also gave us a run down on very feature out car has to offer, before and after signing our contract: they know their product. My husband is thinking about trading in our other car here, especially because of our great experience. Thank you for putting your customers first! read more

Let me start by saying that no matter who you are, buying a new car can be a stressful experience.... but especially as a single female. I'm very Type A and do my research on cars I'm interested in so I hate when people don't take me seriously, bamboozle, and mansplain to me (yes, it's 2020 but I still had bits of this happen at other dealerships). I can honestly say none of this happened at five star subaru and I especially enjoyed working with Steve Kroes. He knew his subarus, genuinely wanted to get me in a car that was right for me (not pushy at all), and really went above and beyond sending me detailed videos of different cars until I could see them in person. He was especially knowledgeable in the age old question outback vs forester (I ended up going with the 2020 forester and I'm in love). The finance manager I worked with, Michael Cox, was also very straight to the point with no fluff or pushing me to get more coverage than was absolutely necessary, and even gave me some great tips for my move to Colorado. Overall this was a pleasant, no bs, no pushy sales experience. I drove from downtown Dallas so I passed a couple of other subaru dealerships.... and I would do it again. Also due to this being covid times, it is worth mentioning they were following all the typical rules and I didn't see a single person without a mask, even in the 107° Texas heat. read more

At this dealership with my friend as he just purchased his first car ever! The customer service is incredible here, so unusual for a car dealership. He originally had an appointment with someone who didn't happen to be here when we arrived so we worked with Rutger and he was amazing! So patient with my friend when buying his first car and we didn't finance through them so they didn't make as much money off of but he was still so nice to us which was awesome. I personally do not like Subaru's but if I were to ever buy one I would come back here for sure! read more

Several weeks ago, as part of my service visit, the 5 Star Subaru of Grapevine service department did their "Complementary (should be spelled Complimentary) World Class Subaru 27 Point Inspection". They claimed my car's tail lights were inoperative and recommended that I pay them $149.95 for diagnostic work to figure out the cause of the problem. Any required repairs would then be at additional cost. I did not pay to have this diagnostic work done, but instead checked out the tail lights myself as soon as I got home after the service visit. Every time I applied the brakes, all the tail lights lit up and were working fine. Over the next day. I checked the tail lights more than 10 separate times and they worked correctly every time. In my opinion, this dealership is guilty of consumer fraud. They try to get you to pay for totally unnecessary diagnostic work and charge a high price for this work. They will then be able to quickly fix the tail light problem because no problem existed in the first place. There is no ambiguity about tail lights lighting up. They either do light up or they don't. No technical expertise is required to observe this issue. Be careful about accepting their service recommendations, which in this case were dishonest. Or better yet, just go to the service department of a different, honest Subaru dealership. read more

A great place to shop if you like to be lied to. "Bumper to Bumper warranty" - that doesn't cover anything. They're full of shit, buy someplace else. read more

My Ascent had a vibration/shake going on and it needed an oil change. I decided to take care of both at the same time. When I mentioned the vibration/shake to the service rep. he wanted to do a diagnostic for $189 then charge me for whatever needed to be fixed. I asked about lesser options such as tire rotation, balance tires, etc. He said that could not be the problem and you don't have to balance tires and there was no other option but the diagnostic... he was quite condescending. So, I just asked if they could do the rotation and I would make another appointment if this didn't work. Well, it didn't work. Seeking lesser costly solutions I took my car to another automotive place and within 3 minutes they saw and spent the time so show me that I needed new tires. It was so obvious since the steel belted radials was shredding and sticking out all around the inside of the tire like a bad haircut. It should have been obvious to the technicians rotating the tires that they were about to fall apart. But no, they did the rotation and charged me... all the while my tires were beyond their lifespan. Something that should have been fairly obvious to a good auto mechanic. I bought four new tires and my car now drives incredibly smooth. My last visit was going to be my last as I was very disappointed with the service department's effort, service rep and "service" provided. After seeing the simple solution, I guarantee that I will never step foot in Five Star Subaru Grapevine again. read more

It really is a Five Star Subaru. Salesman treats you with excellent customer service. It is so excellent that they even let you know if they're going to have lunch and let you know that another salesman will be assisting you (never seen that in other dealerships). They make sure you get everything you need and to help you keep satisfied. They even provide you some complimentary snacks at the snacks bar while you're waiting. Another thing I love about this dealership is that they have these giant windows to watch mechanics fixing your car while your sitting in a nice couch and it really shows that they are really genuine on fixing your vehicle. It's also more complete here like the accessories and the car line-ups when you need them. I've also found tons of great deal price at the dealership, especially the Forester and Legacy seem to have a reasonable price. If you we're to buy a Subaru, this is a place to go. You'll have no doubts about this place. read more

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It's been 6 months since I purchased my Subaru from Five Star Subaru, so this review is long overdue. I have always HATED car dealerships - I want nothing to do with the car buying process. I find it annoying and unnecessarily long. Five Star Subaru was the best and easiest car buying experience I have ever had. I had the pleasure of working with Jordan who was so friendly. We didn't have to do the back and forth with management four thousand times that I've come to expect with dealerships and he happily showed me pictures of his dog when I asked...because I asked. ‍ I can't remember the name of the finance guy I worked with, but he was a cool dude and very easy going. A few weeks later, they offered an appointment with Shantai to answer any questions about my vehicle and I got a gift card to QT just for showing up. That bought me about 20 mango iced teas from the QT, so I feel pretty good about that. I am looking forward to continuing to return to Five Star Subaru as I keep my vehicle in tip top shape. They make it easy. read more

My experience at this dealership was far superior to any experience at a car dealership ever. The people were so friendly and genuine! Car shopping is probably one of my least favorite activities on the face of the earth. After visiting this location, I can't imagine going anywhere else because they were amazing and everywhere else wasn't great. Landon helped me out to find exactly what I was looking for. He was very knowledgeable about vehicles, patient, and upfront with information. He was easygoing and was the nicest salesman I've ever met! He truly believes in what he does, and it shows. They offered snacks and drinks during this day long activity of car shopping. Landon showed us around the dealership and explained everything in detail while we were there. He even bought us an ice cream from the ice cream truck outside after earlier in the day when be asked if we needed anything, and we said jokingly that ice cream could make car shopping better. Everyone we met was honest and friendly. I would definitely recommend coming here if you're in the market for a new car. I feel comfortable in my new ride and knowing they'll be taking care of me while I have it. read more

Called this morning to see if my wife and I could test drive a WRXSTI. When we arrived Cameron Munns greeted us at the door and was very friendly. Even after I explained we are just browsing but are planning to purchase a vehicle very soon. he was very polite and understanding to the situation. Overall I felt welcomed and taken seriously. I'm very happy and my wife and I will be returning to purchase the STI soon from Cameron thank you so much for the courtesy !!!! read more

Just bought a used 2013 Subaru Legacy and the experience couldn't have been better. The sales and financing staff was very courteous and helpful and I will almost certainly buy my next Subaru from Five Star! read more

Jeremy was an absolute pleasure to work with. Did pretty much everything over the phone and online, came in and signed the paperwork and I was done in minutes. Can't recommend Jeremy and five star enough. read more

If I could go back, I never would have bought my (1st ever) brand new car here. After waiting months for the car, the day I drove off the lot- there was an obvious rattle. So I went back the next day to find out the hood wasn't completely tightened properly. So they fixed that. Well, I continued to hear a weird rattle coming from under the hood. So I had them look into it, more than once. Service team claimed they couldn't hear anything, even though I had my mechanic & his technician test drive it to see if they could fix and/or assist on where the issue could be coming from. They confirmed they hear the rattle & it's coming from somewhere under the hood. They highly recommended I take it back to the dealership for them to locate & resolve this, since after all I bought the car brand new. Well, I did that & the service team still claimed they cannot "replicate the issue." I guess I shouldn't of assumed a brand new car should not have this issue. I could understand this if I bought this car pre-owned/used. read more

Everyone dealing with this dealership should beware of there poor service and incompetence. I recently brought my new 2018 WRX in for it's 5K service and the technician forgot to tighten the drain plug for the engine correctly. I ended up driving 2 miles before all the oil drained out with the engine running and causing an overheating of the engine with a smokey mess. I had to have the vehicle towed back to the service department since they were "unable" to do it for me and met with the general manager Tony Hooman. He tried to blame it on a mechanical breakdown of the vehicle until I insisted they get it up on the lift. Once on the lift, I was able to get a photo and verify it was missing the drain plug and they were negligent of destroying my new car's engine. I was ensured that everything was going to be taken care of but after not getting really any commination from the dealership, I went up there after a week and saw my vehicle in the same position as I left it 7 days before without any work being done to it even though on the one phone calls I received, I was told otherwise. In order to solve the problem, I had to trade the vehicle in at another dealership at a huge finical loss to get reliable transportation and they still haven't refunded the cost of the service which is downright petty. I would take your vehicle or buy your next car somewhere else since they don't care about their customers and they are flat out liars. read more

After doing my research, I called and negotiated with the Internet sales group to get to what I thought was a reasonable price for a specific car that was expected to come in soon. Team was friendly, respectful, and efficient and the dealership is conveniently located off of the highway. Why 1 less star: I was presented with an optional add-on of $299 window tinting (2 windows) and $299 door edges over email prior to my visit. Seemed expensive, so I didn't agree to it. Other dealers had offered to throw it in for free. Next day, I go to see the car and both things had been added already and it shows up on the bill on top of the negotiated price. Managed to get it down to $100 for both. After I went home, I realized that the door edges (listed at $149 on the itemized paperwork that traditionally is posted on the car window) were already included in the total price of the car! I pointed this out, and I received an apology and offered $50 back. The problem was resolved, and it seemed like an honest mistake...still, it's good to stay on your toes! read more

I just left the dealership. Had some nails in my tire and firestone wanted 275. I called Subaru and the same tire was over 100. Cheaper. So I popped in this morning thinking we'd be there forever. I also had some recalls on my car I purchased there. They were so fast and friendly. I got oil change, recall and new tire. Guess what. It was free! Yay! i guess when I bought the car there they added tire protection. Who knew. The service department is so helpful. Brian was very friendly and quick! Thanks I love my Subaru!!!! read more

I ordinarily don't do reviews. But I am this time. I should have left when they lied to me saying their new cars come off the delivery trucks with $598.00 worth of window tent and more in addition to MSRP. You will notice this extra charge on a dealer sticker next to the manufacture's sticker. They also didn't disclose that my trade was eligble for the Subaru certified used trade in value offering me far less instead. Then I was told they were having difficulty communicating with Subaru Finance during normal business hours. Then they asked me for $1500.00 more money down than originally agreed on a credit card. The next day I get a call from Subaru Finance saying they are not able to contact the dealer during business hours and need info from me not provided by the dealer that I clearly remember writting on the application. I told the dealer that I only wanted Subaru financing and not to contact other banks, just one inquiry on my credit report, please. They pulled my report twice. I'm pretty certain that, in light of the fact Subaru Credit didn't receive my complete application, they probably went behind my back to a different bank. I talked to Subaru Finance and was told my credit score was too low for a lease, yet this dealer said they were confident I'd be approved. While I was there they tried to switch me to a car I didn't want, also. When I called the sales person about this, he feigned suprise saying he'd find out why the sales desk wasn't answering calls from Subaru Finance and get right back to me. He didn't. After all this, I wouldn't drive one of their cars on a bet. But I'll be getting one at Sewell in Dallas or thru my Credit Union late this year. I should have got up and asked for my car keys when they lied about new cars coming off the truck with dark dealer applied window tent. The dealer replied. But my review stands. They lied to me. They did want I told them not to do. They tried to rip me off!! read more

My husband and I just had such a great visit and experience with John Michael. From start to finish, he was very friendly, helpful, and could hold a conversation! He was not like your average pushy salesperson. He was there for us and what we were looking for. Although we loved the Outback the STI pretty much stole our hearts--especially my husband's! He's been wanting one for the longest time. We do have to wait since the one he wants is not on the lot. But I'm sure it'll be worth the wait. My lease for my Ascent is coming up Dec 2021 and from the experience we had with John Michael, I would love to come back and work with him when it comes time to either purchase or lease another Subaru. We had to leave because we have a puppy at home who needed to be let out. He was totally understanding yet took time to ensure we took care of what was needed before we left. Thanks John Michael! We will see you or hear from you soon! read more

Very nice customer service, friendly laughing at my lame joke employees. My salespersons Landon was very helpful. Pulled up several cars for me to view helped me make a choice that was exactly what I needed. He even worked 4 hours after he was scheduled off to finish with my sale. Never did I feel rushed so hw could go home. In fact reassured me that he was fine. I am now driving a new 2019 outback with all the bells and whistles I wanted. read more

Just leased a car for my daughter. Neat place and love the car. You run into some of the basic car negotiation tactics that others use. But a decent experience overall! read more

Let me just start off by saying Spencer is the best salesman i've dealt with, made everything quick and easy. Reached out to me and communicated with me through the whole process. If Interested in a vehicle here. Go see Spencer ! read more

I have never had such 5 star service than here at this dealership. From the moment you walk in it's nothing but quality customer service. I was recently in need of a replacement vehicle and had no experience or knowledge of Subaru just a referral from a family member who had purchased from here in the past. Landon Adams is probably one of the best salesmen I have ever come in contact with. He was professional, knowledgeable in all aspects, and just gave 100% in EVERYTHING. Brian in finance was as equally just as amazing in getting me just the right and fair price, and even went the extra mile In providing me with the best in finance. As stressful as car buying is in general this location is top of the line in customer service, product, and quality. I am thanks to Subaru of Grapevine a proud, new, and happy vehicle owner!! read more

Do Not go there if you have any issues related to headlights. They installed new headlights. They put in bulbs that were brighter than the factory bulbs. The bulbs were not installed properly. Couldn't see anything! So they adjusted them, and it seemed to be ok. The bulbs went out about 8 weeks later. One went out and a few days later the other went out. When the first one went out, they allegedly "ordered the same bulb" and switched it out. They were never able to provide any evidence of ordering the bulb. Before driving away, I informed the service person that it was not the same whiter color as the other one. He pulled it back in and they said it was the same bulb and did not need additional adjustment. That night, I sent photos and a video showing that the bulb was dim and not aimed out to see ahead. It was aimed at the ground. Then, the other one went out. So I had one dim, improperly installed bulb and one that was out. They told me it was the bulbs. Of all the bulbs manufactured, I got not one, but TWO bad bulbs....that magically go out at virtually the same time. So I bought more bulbs. I bought bulbs from a different brand and a different supplier. Although, professionals have told me that this indicates that the new headlights they installed might not have been wired or installed properly. They wait weeks (while I have to rent a car because it gets dark at 5pm and I have no headlights) to then tell me that they refuse to install the new bulbs. They will only install Subaru bulbs....which was the problem from the beginning. Subaru bulbs are known to be dim. So they basically told me to go somewhere else. Bottom line-- they don't know what they're doing. After probably 6-8 visits for brand new headlights that they installed, I have no working headlights. Marcus Procter does not respond to customers' concerns, so if you have any issues, don't bother emailing him as they suggest. read more