Tim was fantastic with us! not a slimey salesman at all, he's very genuine and knowledgeable about the details and safety features of the cars. if you go in make sure to ask for him specifically! read more

Hiley Mazda of Hurst - new car - Car Dealers Near Me - Hurst, Texas

There are a number of Mazda dealerships that sale the same car. What sets them apart is customer service. This dealer delivers. Tim W. was my sales representative and he went above and beyond on customer service. Took time to explain all the features and functions on the CX-5. Had everything we were looking for so we pulled trigger on it. Tim got us a good deal and trade in price. Brennan was our finance guy. He was great to deal with and personable. Took time to explain all our options. Much appreciated. Nice car, good dealer. Very pleased. read more

Although we weren't able to buy the vehicle (because of things on our end, not theirs), they were very hospitable and helpful. Ask for Jason. Dude is amazing. read more

My wife and I went there today to buy a new Mazda SUV. John the general manager greeted us out on the lot. We asked For Arturo Pena, and he replied he was with a customer, but that he would let him know we were here. Arturo came out shortly, and showed us the vehicle we had spoke about on the phone. We went for a short test drive, and he put gas into the vehicle, since it was empty. Came back and decided that we would like something with a little more legroom. He showed us a comparable car (CX-5). It was what we were looking for. Bruce the finance man did a great job on the final paperwork. It took a little while for the whole process to be completed. I was pleased with my purchase, and the great work done by Arturo, and Bruce. Many thanks to them. read more

Clay and the finance team make car buying the easiest and most stress free process ever. This is my second vehicle I have purchased from Hiley and in a few more year will very likely be my dealership of choice in the Metroplex. Great selection and great service at an affordable price really makes it hard not to stop by for a test drive. Thank you Hiley team for taking care of me and my family! read more

Hiley Mazda of Hurst - CX-50 Meridian - Car Dealers Near Me - Hurst, Texas

Went in for my first complimentary oil change and they tried to charge me for it. Whoever changed my oil did not put the fasteners back on the underbody oil spout cover so it was dragging on my way home. Called them and they said they would mail me the parts. After 3 weeks had past I called for an update. 1 week later the wrong size fasteners showed up. Make me wonder what else was missed. At least the staff was nice. read more

Easiest car buying experience so far. Went for a test drive after seeing a car on their website. Never felt pushed to do anything and I even got them to lower the price and include parts. It all felt like a win-win and 4 months later i'm still very satisfied with my purchase. The issues came after i drove off the lot. The parts i negotiated for was a hassle to get. Had to call a million times just to get them to purchase the parts they promised me but eventually we got it done. Id go back for a second deal for sure. read more

I saw a few cx-5's online that I was interested in so I went up to the dealership to check them out. Ended up leaving with a cx-50 thanks to Dorian. He was extremely kind and helpful. Go see Dorian! He went above and beyond. read more

Hiley Mazda of Hurst - Car Dealers Near Me - Hurst, Texas

My family drove an hour to look at a specific car. They were not willing to work with me on a 10 dollar difference. The team there demonstrated poor customer service and were disrespectful. I see why their ratings are so low on Yelp now. We tried to work with used car department and even told their team if you can meet us at a certain number we will but the car today. If the team there had any customer service I would have budged because of the great service they provided but we were not willing to comprise with some classless car salesmen! read more

Super easy experience with this dealership and new car sales. Can't speak for the preowned sales office but they made our buying process seamless! Didn't feel pressured into ANYTHING extra and walked out with an amazing deal despite the crazy market! Manager is awesome and the salesman Dorian was great as well! read more

Hiley Mazda of Hurst - Car Dealers Near Me - Hurst, Texas

Stopped in to the dealership to see about this promo they (the dealership)was offering. Met with a nice sales lady and explained the situation I was in. Showed her and another sales person the ad as well. When we decided on a car, she went to the sales manager and he was like we need "x amount down and this and that". Stated he had no idea whatsoever what thIs promotion was and was not going to honor it. I even showed another person as well, spoke to a person in their BDC Dep't and told her the problem I was having. Her response was "sorry to hear that and your issue has been taken down" Needless to say I walked out. Such deceptive practices going on there. I'm sorry but when I was in the auto industry, everyone from sales to upper management was aware of all promotions going on (website, Facebook, Twitter, etc) Stay away from them read more

Hiley Mazda of Hurst - Facebook Ad stating they would completely pay off your trade no matter what was owed on it - Car Dealers Near Me - Hurst, Texas

Worst Customer Experience EVER. I came to this place last week to get my car serviced. The person who assisted me at the beginning left for the day and I never got a call that my car was ready. After 3 hours I figured I could come by and get my car and so I did. For the fact that there was NO COMMUNICATION from the first representative the guy who helped me check out offered to get the replacement part that was order installed for free. I confirmed if I had to bring my receipt and if anything else would be needed when I came to get my part replaced. The guy said no. Well I show up today to get this done and I get assisted by the original representative who had left last week. I leave my car with the receipt on the dashboard. When I come back this representative had a bill ready for me for the "labor" and I explained what was told to me the week prior. He proceeded to pull up the original quoted price and stated that this was the price agreed on. Additionally, he stated that each representative handles their cars individually and that its not possible to fulfill what was originally told to me by the other guy. So, I went ahead and paid. I have no problem paying the labor fee, I completely agree that if a job is done then the worker should receive the payment. The thing is that this representative did NOT apologize AT ANY POINT for the shitty service last week and the snobbish tone in which he charged the fee was the cherry on top. Straight up F*CK this place! NEVER AGAIN giving them my business and NEITHER should you. read more

Night and day difference between my first experience and the one I had today. The service advisors and techs were great. Very efficient and thorough and extremely helpful. read more

Drove 30 minutes to this dealership with my 6 month old baby in tow to look into trading in my car on a 2020 Mazda CX-5 with Clay Fuchs. While Clay was an exceptional salesperson who I look forward to working with another time, the trade in department refused to honor their TrueCar offer (this was before 1/6) and offered me $2375 less when I actually showed up. This left me feeling very disrespected. Clay was able to bully them into "giving" me 1k more but still would not honor online offer. My car is spotless and would likely be driven 200 feet to the right and parked as is on their used lot for $6000+ what they offered me. Because of this I couldn't justify the numbers and did not proceed. A waste of Clay and I's time and disappointing for all involved read more

Hiley Mazda of Hurst - Car Dealers Near Me - Hurst, Texas

I am extremely disappointed in the business practices of this dealership. I purchased two vehicles on the same day and was led to believe I was being treated as a valued customer. Was I ever deceived! I didn't quibble over price as I believed they would treat me with honesty, dignity and respect. Purchase a new convertible for my wife and bought a certified pre-owned Mazda 3 hatchback for myself. I only asked for the used vehicle to have 4-new tires and rebalancing. (I drive a hard bargain). Well last week tires blew out at the side walls on Hwy 183...did not hit anything. Tire store told me they had been used and old...bough car in 2020 tires made in 2016. Obviously they did not put new tires as agreed on my car. Called my salesman and he agreed that we had a deal for replacement of tires for 4 new ones. Then he calls back next day saying his used sales GM only replaced one tire and that was the deal in the notes. Sad My next call is Saturday to Ed Wallace then to the Hiley family. They should fire this crooked guy! FFF--- read more

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I just had my car serviced and the process was quick and easy. Scott the service manager got me right in and I was out in about 30 minutes. I got an itemized print out of the work performed and I was on my way. Thanks again. DM read more

I am in the market to buy a new car for my daughter. I never owned a Mazda and was looking to buy The CX5. Trying to make a deal over the internet I was working with Clay Fuchs. Just like every other car I have purchased, I have never paid msrp. So I made him an offer. I received an email back from him not expecting his response. It was very condescending and unprofessional. I will post the screen shot of his response below. I wrote him back stating all I needed was a simple yes or no. Not saying all of Hiley Mazda customer service is bad, but what a terrible first experience. read more

Hiley Mazda of Hurst - Car Dealers Near Me - Hurst, Texas

Avoid at all costs! From start to finish my experience with this dealership has been terrible. When purchasing my 2019 Mazda 3 we had a good experience with Bruce Carlton and I love my Mazda but those are the only redeeming qualities at this place. Typical dealership problems. Keeping us for hours to then tell us banks were closed when we finally got to financing 4 hours later and having to waste another day at the dealership to finalize my purchase. Now, The service center. The first time i took my car in for service it had been finished for 30+ minutes and no one told me. I was sitting in the dealership! Someone couldn't walk 10 feet and notify me that my oil change was done!? I vowed to never return until 1-8-22 when my car totally gave out without warning. I took it in to get looked at, have some recall work done and to potentially get things covered under warranty. I pick up my car after battery replacement and recall work to find that my odometer has changed 5,000 miles! Not an easy thing to do. So I was obviously very confused and wanted answers as to how this could have happened. I assumed a computer issue but wanted to get some insight and help from Mazda. That's never going to happen! I've called numerous times and informed the shop of what happened, asked for my service receipts to be emailed so I can set up a case with Mazda HQ and every time I'm told "we emailed it" and I still haven't received it. They brush me off saying it's impossible to do that or I just read my odometer wrong. I 100% know my odometer changed. Seems like Mazda has some serious computer issues and doesn't want their consumers sniffing around for answers. Im worried my Mazda will pose this problem again in the future and I don't want to be accused of illegally tampering with my odometer. This place is a joke and I will never own another Mazda after this experience. read more

Had a good experience buying a new car here. Zack little and the gentleman in finance were great! I did not get pressured at all or tricked into any shady financing. Thanks guys. read more

I bought a 2017 mazda6 here and under warranty everything was great. They fix whatever is on warranty great service and response times on that end. I called them recently to fix my Infotainment system,(post warranty) which kept randomly turning off and restarting. When I called them to see how much it would cost to effectively insert a flash drive and install a single file they said $160 for "labor". Turns out you can just do it yourself in 5 minutes. https://youtu.be/dKS3WpcxIYo read more

I purchased a new Mazda3 from Brennan at Hiley a few months ago and I was very pleased with the experience. He was very understanding of what I wanted and needed in a car and allowed me to drive the car where I felt most comfortable. He even allowed me to take the car over to my house and show my mom who was co-signing the loan with me just to make sure she also liked the car. When I went back to purchase the vehicle he already had all the paperwork ready and the car detailed so I didn't have to sit around for hours. I love this little Mazda and I love Hiley. The service department is also great and extremely quick at getting you in and out. I will definitely purchase another vehicle here in the future. read more

I'd prefer to give this place a -0! Worst Mazda dealership in DFW! If you want your car messed up and you'd like to pay a ton of money for it...then this is the place! read more

I really was not impressed with the service I received. I came in to look at a used 2016 Mazda CX-3 they had listed on their site for $15,800 with 43k miles. Pretty high miles for a two year old car especially considering my three year old car was only sitting at 37k, but I knew Mazda to be pretty dependable because my friend drives Mazda and is currently in a CX-3. I figured it was already a good deal and we would be able to work something out. I was wrong. I get there and am met by Brennan and he already had the car pulled up, ready for a test drive. Sweet! By the way, my mom was with me because her name was also on the loan of my car so if we bought this day, she would need to sign as well. We do the customary walk around and my mom notices "orange peeling" in the paint. I learned that means that there are waves in the paint beneath the clear coat, usually caused by not buffing the paint after the car is painted. This is a thing that can happen after a car has parts replaced and is painted. Instead of simply explaining to us that this is common for the brand, he seemed to get a little offended, goes to my mother's vehicle and starts talking about the imperfections of her vehicle. First, my mother's car has nothing to do with this transaction and secondly, that is a poor look for Mazda. After the test drive we are discussing going inside to discuss numbers when he asks something along the lines of what drew me to the CX-3. I brought up the other cars I had interest in (Nissan Rogue Sport, Hyundai Tuscon) and he immediately lost interest in the sale and me. He stopped and told me those cars are bigger than this one (I knew this and told him I liked the gas efficiency and reliability of the CX-3) and that if I didn't absolutely love this vehicle then there was no need to continue. Listen, if I didn't like this vehicle, not only would I have NOT driven from Irving to Hurst, but I sure as hell wouldn't be willing to sit down and spend my time talking numbers. It was very clear, looking back, he was not interested in selling to me at that point. He finally took us in to his office and started talking numbers. He offered me $1500 for my trade in. Now, there is some body damage to my car, but after it was appraised for repairs, it would have cost about $1300 to fix. I needed $3600 to pay off my car. He refused to budge unless I was willing to pay almost $18,000 for a used car with pretty high miles. I said thanks, but no and we left. A week after we left, Brennan offered $500 more for my car bringing the offer to $2,000, but I still told him I needed enough to pay it off. I told him if he could do that, he would make a guaranteed sale. He said he couldn't do it. I kept an eye on the car for the next month and a half. They dropped the price the first time to $15,488. They couldn't sell the car and I was still hopeful they would reach out and offer me something better. Nope. The second time they dropped the price it was about $14,500 or so. At that point, I was a bit upset. They dropped the price of the car by nearly a grand but couldn't work with me on my trade in? I ended up reaching out to the GM of this location and told him that I wasn't happy about being disregarded the way I felt I was. He never responded, but Brennan did even though I requested to not deal with him anymore if I decided to come back. I didn't respond. Then, the price went back up to the $15,488 and the car ended up selling, but I think they sent it to another dealership because it said it was sold from Hiley Mazda of Fort Worth. In the end, I am thankful for Brennan. I ended up in a situation where I was no longer looking for used and wanted new. Mazda wasn't even on my radar after this. I DID still buy from Hiley, but from Hiley Hyundai of Burleson. Randy over at that dealership was able to put me in a brand new car with MORE features and offer me 3k for my trade in for close to the same price as this used car. read more

I have tried Hiley twice on two separate occasions. On both occasions, I sent my car in for one thing, and each time my card left with a different problem. This sounds very cliche, but I gave them grace because of the car's age the first time. It started ok I thought, thinking they did a full inspection of my vehicle, which I sent in for a replacement of the rack and pinion. The next time I got possession of my car, I had to replace the battery and sent the car back because it was sputtering which they said the TCM module was bad. They kept my vehicle for another three weeks with very little communication, and I believe I only got my car back because they wanted the loner vehicle returned. They did not replace the TCM, but the sputtering magically stopped. The second time I took my vehicle to them was for the steering column; that took them two weeks to even communicate with me. Almost every time I had to call them to find out what was going on. They claimed they were in communication with the insurance company, but the insurance company has no records of them calling which turned into another issue with the rental car company, but based on my PERSONAL experience with Hiley Mazda, just getting someone on the phone outside the operator has been poor at best. Fast forwarding, of course, when I picked up my vehicle, they "accidentally" charged me full price, close to $900, and gave me a receipt that said $200; that I only found out through the grace of God because I happened to look at my credit card charges later that evening for something else. But it gets worse; they LITERALLY drove my vehicle up, turned the ignition off, and then had to jump it to get it restarted again and took no accountability for the battery being dead. The SAME battery that I replaced the last time I got it back from Hiley Mazda. Scott, the manager, told me to bring the vehicle back in and they will check the battery, and if it was the battery, they would replace the battery. They gave me a loner car and said they would call me back that day, LIE #1. Two days later I called back to check on my vehicle and of course, they had to call me back 3 hours later to detail me what was going on with the battery here's what I got. The battery was bad, duh, but instead of being a man of his word, he told me that it was not a Mazda battery and he wasn't going to replace it LIE #2 and take it back to AutoZone because it was only a year old and they were not responsible LIE #3. Needless to say, with no accountability, some words were exchanged and asked me not to return, something they never have to worry about me doing it again. If I could give less than one star I would. The whole experience cost me time and LITERALLY (after everything) money to the tune of $600. Save yourself the headache find another dealership find yourself another mechanic, hell do it yourself, because if they were a hospital and you went in for the hiccups you might limp out without a leg. read more

Very disappointed, left went to look at other cars then Brandon texted me the next day with an even better offer. So basically don't buy while you are there they will actually give you a good price if you leave. After telling him I bought somewhere else and he missed my business by not being upfront with best offer he told me it was my fault because I wanted to look around some more. That is a very poor attitude to have. If you want my business do what Lincoln of Grapevine did and give me your best offer first. Your right, the business who i have great experiences with I tell everyone i know about them via word of mouth. The internet is for the bad reviews so everyone else knows to stay away. Also once again your sales staff is lying to you I told them i would buy today if they could match Lincolns offer of 359 a month w/ 600 down. I told them that i was ok with 396 and 1400 down, but at that price i had to at least go drive the other one. funny story we are paying 389 a month and put 1000 dollars down on our brand new Lincoln. I will show you the receipt that i am not lying.(response to comment below from Hiley Employee) read more

After being in a wreck that could have easily ended my life, I found myself in need of a vehicle, as my 2019 Subaru Forester had been totaled. I pulled into the dealership expecting to look at a CX-5, but clandestinely found a likely used 2021 Subaru Forester, Sports edition - essentially what I had, but upgraded, with half the miles. My salesman, Bruce Lallier, was an absolute dream to work with. He has integrity, honesty, and knowledge. I am so glad that I found this dealership and that I had Bruce to seamlessly assist me through the process. Management here is compassionate and willing to take the time to meet your needs. I am very happy with the customer service and attention to detail I received. read more

Few days ago, I went to had an oil and filter change on my 2018 Mazda Mazda3. Besides I found out very expensive, when I got my car back, I parked on my garage I heard a noise, a cover was not installed under the car. This is not a good indication that customer service needs a lot of improvements. Last time when I had my service, again I had similar problem, dirty interior with oil when removal of the filter cabinet. We are consider taking our vehicle to Hiley Mazda in Arlington next time. It is so sad, really but we can't trust anymore. read more

Hiley Mazda of Hurst - Car Dealers Near Me - Hurst, Texas

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I purchased a new Mazda 3 from here on 7/20/19. Bruce Carlton, our sales associate, was very knowledgeable about the vehicle I wanted. Their finance guy was very knowledgeable and friendly. The process took a little longer than expected, but overall it was a great experience. If you need a car, Bruce is your guy! read more

I was overly impressed by Hiley Mazda of Hurst from start to finish when purchasing a 2019 CX-3. I worked with a couple of different people (Elizabeth and Jorge (sales), Charlie (sales manager), and Andy (finance), and all of them were kind, honest, and transparent. I literally spoke with every Mazda dealer in the metroplex, and they were the only ones that didn't talk down, try to direct me to a used car, give me the run around, or try and push me into something. I test drove 5 other cars in the subcompact SUV class, and talked numbers on all those cars, and still the Mazda trumped all. I've never driven a Mazda, but based on the experience I had, I'd love for my next car to be a Mazda from Hiley Hurst. I live in Denton, and it's quite a drive just for a car, but when you get a good deal AND great service, it's worth the drive. read more

Hiley Pre-owned sold a vehicle and lied about the warranty, saying it was bumper to bumper. 6 months later when fuses start blowing, they refused to fix saying it wasn't covered. They also lied about towing costs. To "make it right" they offered to buy it back for $4k less and sell something else. They knew there was no legal option to make them fix it. This car was purchased by a single mother of 6. She now has a new car that needs major electrical work. Hiley are thieves and liars. Once they have your money, they no longer care about you. read more

YOU GUYS. Let me start by saying I dread going to car dealerships. I love looking for the perfect car but dread the experience - the pushy sales I cannot handle. I actually walked out on two dealerships today because the car salesman was focused more on selling a car than making the connection with me and actually trying to help me. Then I found Hiley Mazda and EDDIE! When my husband and I first pulled up, Eddie walked out to greet us. He didn't even ask the "sales-y" cookie cutter questions the others asked before even getting to know us. He just introduced himself, asked us our names, and complimented the car we drove up in. He was extremely genuine the entire time and not once made us feel uncomfortable. We weren't planning on buying a car that day, but Eddie and the team there offered us a deal we couldn't refuse! Joe, the finance guy, was very friendly as well! Even the manager was very friendly (we were there until closing and they were all so patient). I've never had such a great experience buying a car, and we are so happy with our purchase! Eddie was so personable and I'll be telling everyone I know to go meet him if you're looking for the perfect car! read more

just a few hours after agreeing on a price, paying for a mechanic to look at a car, and offering a deposit to have them hold the vehicle, they sold the car when I was 40 minutes away from the dealership. I have wasted my time and money on the mechanic. I can't imagine doing business with them ever after this experience. unprofessional poor customer treatment by salesman Leo, and Hiley who allows this to occur. read more

It's hard to get reach out to them. Called many times and left message for the finance department personnel who messed up the paper work but neither phone call or email back. Very bad customer service. Late response ! read more

DO NOT BUY FROM THIS DEALERSHIP. I recently purchased a new vehicle from them and it has been, by far, the worst experience I've ever had purchasing a vehicle. We are going on one month from purchase and I am still dealing with unresolved issues from the day I took delivery of my vehicle. When I first picked up my NEW car, it had numerous large scratches on it and also didn't have the wheel locks installed that I was forced to purchase (they refused to sell me the car without them). I brought the issues to the attention of the Sales Manager, Luke, and he refused to take any responsibility and threw the salesperson, Nikkie, under the bus. Additionally, the only solution that Luke offered was for me to drive back to the dealership the following Thursday so his paint guy could address the scratches. After telling him how ridiculous it was for me to have to take time out of my day to drive 62 miles round trip to get this addressed, Nikkie offered to come pick my car up from my home and bring me a loaner car (yes, the sales person had to offer this, not the Sales Manager). When my vehicle was returned to me that day it arrived with even MORE scratches on it than when it left my home, not to mention one of the original scratches was very much still present. I called and spoke with Luke and the only solution he offered was for Nikkie to drive my car back to the dealership for the second time to have the paint guy attempt to the fix the scratches again. I had completely lost my confidence in their ability to handle the issues at this point, but was given no other option so I agreed, but told Luke to not return my car until it was COMPLETELY fixed. It was returned that same night but still had one of the original scratches on it. When I asked about why this wasn't fixed, I was informed that it wasn't something that their paint guy could address. So at the end of the day, they put 125 miles on my brand new car and still returned it with an issue. Nikkie informed me that at this point Luke was going to work with upper leadership to determine next steps towards a solution. That was over a week ago. I have heard nothing from Luke or anyone else at this point to fix the scratch and not to mention have not been offered anything to compensate for this huge inconvenience. I have even called the dealership multiple times to request an update on when they will address this issue and have not heard back. Save yourself the headache and stay away from this dealership. read more

BEST MANIPULATIVE SALESMANSHIP I HAVE RECEIVED! The average Joe that knows nothing about cars can be conned at this place. I bought a 2010 Honda CRV approximately a month ago that had a little over 80,000 miles on it. I told the guy that I didn't have much money but I will pay to whatever we agree on. He sounded sincere and I had trusted him. He even gave me a report on the vehicle saying that it was in good shape. A week later the a/c goes out and it turns out that it had a bad compressor. The compressor cut the belt (I guess on the alternator) and now the vehicle can't go anywhere. I will give the vehicle back- I refuse to make payments on something that I can't use. BE CAREFUL OF WHAT THEY SAY AND WHAT THEY PROMISE YOU. ALWAYS KNOW THAT, IN THE END OF THE DAY, ALL MOST OF THOSE GUYS WANT IS A SALE AND THEY DO NOT CARE ABOUT YOU OR YOUR TRANSPORTATION. read more

Looking for a Pre-owned? This is the last place to go. They do not check traded in cars. We puchased a 2012 car in Jan 2019 and car engine just died. The salesman was very rude (James) pre-owned salesman. Accused me of wanting a free car from them and also of us not taking care of the car. We had to put new brakes on the car 2 weeks after buying and he still accused us of not taking good care of the car. 2 months and the car is trash. They sold it to us right after the car was traded in. Took old license plates and placed temp ones. 13k car good for 2 months and the consumer has NO rights. Dont buy used cars from this dealer. Too bad i had to give them 1 star to be able to post this. read more

Simply: Bait and switch, not transparent, poor customer service. I had the worst experience at this dealership. Before going there, I read reviews on yelp.com and Google. Apparently, yelp reviewer are right and real reviews. Over the phone and on emails, they said something, after test drive, they even raised what the quoted me out of the door price. On top of that, the sales agent behaved unprofessionally and disrespectfully at the end. I DO NOT recommend this dealership to ANY one. read more

Took 3 hours for a fuel induction service, cooling system flush and an oil change! And that's refusing some services that supposedly are wrong with my car... I'm not a mechanic but seriously! And it's always the same story of a typical dealer read more

Worst car buying experience ever. I'm 65 years old and bought many new cars. But this was the worst experience of my life. Crooks!

Purchased my Mazda in 2019. The finance person I worked with was, I know now, very deceitful. Today I had an oil change there. The service person was a total asshole. I waited two hours and would have had to have waited longer if I hadn't insisted I get my car. I honestly think they were making me wait because I wouldn't purchase any of the other services they were recommending. read more