I bought a 2018 Explorer from Momentum in November and was very pleased with my experience. While…read morethe dealership is not much to look at, I was impressed with the quality, condition, and price of the car. Mohammad was very easy to work with and the process was simple and easy. I would certainly buy another car from Momentum!

Update 6/28/25 Since this my initial review a few days ago…read more We now have another issue. The engine is overheating and we had to have the car towed for repairs. We have not made the 1st car payment yet and have we are already almost 2000.00 for repairs since buying the vehicle. The repairs and tow are already 25% of what we paid for the vehicle thus far. Absolutely ridiculous. Reply to dealer response 7/1/25 (on a google review) Ok. So now you are not telling the truth. Communication did not shut down because of derogatory name calling and you are wrong for not speaking correctly about the issue. I started asking for documents to confirm the inspection you did. Shortly after you cut communication. You did not offer to rectify, you stated I should have come to me first. I tried to explain when the light came on and your said, " I do not pay other mechanics". I told you, you were being dishonest and there was no way you did not know about the issue at hand. I also told you that when the check engine light came on we were addressing the tire light sensors that were needed on two of the tires. We do not stay near your shop and actually across town. If I am already having to address issues with a vehicle you sold me, in which I said was a lemon to you, I would not trust you to fix anything on the vehicle as it should have been done before you sold it to us. Why should we have to drive this vehicle across town and damage it any further?. You told me you used parts from ebay for your vehicles which is fine, however, this car had the original part. So before you replied to this review you should have been honest with your response. I told you in my text you could have been honest upfront. It should have been a red flag when you dropped the price of this vehicle from 8200 to 6500 with 76,000. A huge drop for a small dealership and a vehicle that passed inspection! Right?!. I hope you recall before the purchase, I asked you if there were any lights, and any issues with the vehicle and you said no. Upon arrival there was a tire light that remained on for weeks. The initial reason why we parked because we wanted to keep our daughter safe in this Texas heat after the light did not go off while putting air in. A consumer speaking up about a purchase is not derogatory rather, what accountability looks like.

I had an amazing experience with Frank at Discount Motor! I'm thrilled with my vehicle choice, and…read moreI truly appreciate the staff who made the process smooth and enjoyable. Frank worked diligently and efficiently to find a vehicle that not only fits my personality but also meets the needs of my family. I couldn't be more grateful for someone who isn't just trying to sell a car, but is genuinely focused on ensuring customer satisfaction. If you're visiting this dealership, ask for Frank and tell him I sent you--you won't be disappointed!

Purchased many cars from them and the last two vehicles I missed a couple payments, I talked to…read morethem on May 15 and said I would pay them the next day told them my father passed away had to pay for funeral he said OK. That night they picked up my husband truck only owning 3000 on it and the next morning they came and got other vehicle after I told them I was paying them that day ! I'm so incredibly upset that after all the purchases I've paid off and bought again they did this to us! Do not ever buy from them

So bought a car was given the wrong warranty for the motor was to get 100,000 mile warranty for…read morethe motor and mechanical but given a 16,000 mile warranty for the same price of $3900.00. Been trying to get this handled

From the owner: The team at Essence Maserati would like to welcome you to our dealership in Hurst, where we're…read moreconfident you'll find the vehicles you're looking for at a price you can afford. Come and check out our full selection of new Maserati vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.

AC is great. He's done the tinting on my car, my wife's car and about to do my son's car. All of it…read moreat a great price and quality work. His wife is super nice as well. I would definitely recommend checking him out for tinting.

This company processed a fraudulent charge of over $1,574.00 without authorization on my credit…read morecard. I filed a dispute and fraud with the Banking institution associated with the card and they asked me to attempt to reach out to MCMC Automotive in Dallas/ft worth area. I did that and was informed that MCMC auto was purchased by Cactus Jacks in 2024 but transferred only in June/July 2026- the fraud charge was done in Aug 2026. The finance department acknowledged the charge to the card but refused to give me info on what what purchased (She said they financed cars so I guess it was a car) and refused to give me the name of the person that had financed it. These folks are beyond shady....I am reporting to the police, FTC, CFPB, Attorney General and to RBFCU which has not been much better than these folks on providing info and help.

My man at Cactus Jack hooked me up with a nice ride. Thierry Boua was kind, respectful, and an all…read morearound great guy. He presentation, his impeccable attention to detail, and his understanding of industry made my experience amazing. I highly recommend Cactus Jack to anyone that's looking for a great car buying experience. Also when you get there ask for Thierry.

I was skeptical since i am in Austin but they went above and beyond and delivered my car. I paid…read moreover the phone signed papers over the phone. It was a breeze. I do recommend.

I'm sharing this as a warning (google and yelp) - especially for anyone considering an out-of-state…read morepurchase. I bought a 23' Escalade V from Hurst Autoplex in January, and the experience has been extremely disappointing. When the car arrived, it had visible damage to the hood and front lower fender that was never disclosed by the sales team. More concerning, I immediately noticed a steering wheel shake when I first drove the SUV. I raised this issue with the salesperson (LA) he assured me that everything was fine and "passed inspections". That assurance turned out to be completely inaccurate. After getting the vehicle inspected by a local shop near me, the findings: - One wheel was bent and out of balance - Another wheel had already been repaired and required excessive weight to rebalance (terrible weld job) - Additional tire repositioning was needed due to irregularities The final recommendation: replace all wheels and tires This is not normal wear and tear - this was an issue on a $100K+ Escalade that should have been fully disclosed or taken care of prior to sale. I gave the dealership the opportunity to make things right, but after some initial communication, I was ultimately ghosted by Esther E and Kevin S. I was forced to spend an additional $7,000 out-of-pocket to replace the wheels and tires. Do your due diligence. If you're buying from out of state, do not rely on verbal assurances. Get a third-party inspection before purchase. This experience showed a clear lack of transparency and accountability, they presented well on Instagram but the reality wasn't the same. Truly disappointing.....

I wanted to pay a significant amount on my auto loan. I can not do it online. By check in mail…read moreonly. So I would have to pay extra interest on the loan that is not needed to pay. They don't care. The service is awful. They are money hungry. Don't do business with this company. Never allow them to finance a car for you. I would give no stars if I could.

Ebony Gray is a horrible human being, she is a Collection Representative /Manager for United Auto…read moreCredit. She is rude, hangs up on individuals as well as not gives them time to speak. The company tells you one thing then they come back a few weeks later with a different story. I do not recommend this company to anyone.

I had a very disappointing buying experience at Bishop Alfa Romeo in Hurst. I negotiated the price…read moreon a specific vehicle online, and within minutes the advertised price was reduced to the amount we had agreed on. Later I was told they had "the same vehicle" with only 54 miles, so I made the trip to the dealership ready to purchase it. Unfortunately, it was not equipped the same. After the purchase, I realized it lacked the sunroof and premium wood interior trim that the original vehicle had. I take responsibility for not catching those differences before signing, but I also feel they should have been clearly pointed out since I specifically came for the original vehicle. The salesperson was handling multiple customers at once and I never felt like I received personal attention during such a major purchase. I also had to take the vehicle to another Alfa Romeo dealership shortly after buying it to have the tires balanced and to get help understanding some of the vehicle's features. I contacted the sales manager hoping to find a solution, but instead felt dismissed. Overall, this was one of the most disappointing vehicle purchases I've experienced. I would encourage future buyers to carefully compare every option and feature before signing anything and not assume two vehicles are equipped the same.

Maybe when I go back to purchase MY MASERTI, the experience will be better…read more Purchasing my Mercedes Benz E550 on Sept 11 was, memorable, but not in a completely pleasent manner. ONE THING THAT MADE THE TRIP EXCEPTIONAL WAS THE COURTESY RIDE FROM THE AIRPORT TO THE DEALERSHIP. And that's where the pleasurable experience STOPPED. What should've been a 2 hour transaction, as I had my OWN financing & had selected the vehicle of my choosing; took upwards of 3-4 hours. I experienced a few problems that were quite memorable. Overall, I'm satisfied with the vehicle, but I know better next time how to proceed.

Alysa Vazquez was an amazing Service Advisor! She was professional, friendly, and extremely…read morehelpful. She made the whole process easy and kept me informed. I wish every Service Advisor was like her!

"My bad" for walking in, already having selected this vehicle (a very nice, clean, low mileage 2023…read moreHonda Passport). typical hours long experience at the dealer but what disappointed me was A.) I was promised a sendoff with a full tank of gas; it had just under half a tank. I mentioned this on 2 subsequent visits - I got a shoulder shrug & nothing was done B.) Purchased an extended warranty under the impression it would pay for windshield replacement, but this only covers "chip repair", not cracks! Of course I got a chip that progressed to a crack immediately, got the runaround when trying to schedule repair/replacement - wasted one trip over there only to find no one had ordered the windshield... Ultimately, I wound up dealing directly with the auto glass supplier since I had to pay out of pocket anyway. Overall, love the vehicle but not at all impressed with my experiences at Norm Reeves

Did they declare the other Yelp business at this exact location with the exact same name "closed"…read moreto get away from the bad ratings? Because this place SUCKS. We bought our car under the premise of free oil changes and maintenance for life - well, they are now under new management so our lifetime maintenance is now "expired" and we get four oil changes and four rotations until we're on our own. And that's just the most tangible annoying thing. I come from 15 years of driving Honda's and being treated to some of the nicest dealerships as we've moved state to state. We're talking dealerships that rent out iPads for free while you wait for service to be completed, have diners or free breakfast inside, free wifi, etc. This Fiat dealership doesn't have jack. No wifi. It used to have a coffee machine that made hot cocoa or crappy coffee - well, since it's come under new dealership, this machine was replaced with a water fountain. And there are two vending machines if you want to pay for a Pepsi or some chips. I am getting a different car this year to get this crap off my hands.

3/14/2016 (realized they CLOSED my review, beware of this place)…read moreHolt Fiat has NO acceptable CUSTOMER Service. I cosigned for my daughters car loan. I am 51 yrs old, I have had brand new vehicles multiple times in my life. Never did I ever have my credit pulled TWENTY ONE TIMES. When I called and spoke to the sales person DIAGO, he said hed call me back, he never did and stopped answering the phone when I called, IF YOU CAN EVEN GET THEM TO ANSWER THE PHONE. This went on over a matter of five days. Finally this morning I got a so-called manager, very rude, spoke over me and told me, well your daughter has questionable credit. NO SHE DOESNT, this is her first loan, she has NO credit, I don't care how bad your credit is, 21 times (which I counted myself in my credit monitoring system WHICH IS WHAT BROUGHT THIS TO MY ATTENTION IN THE FIRST PLACE (or 11 is what he said it was) is NOT acceptable and brings down your credit score. I WILL try to do something about this. These people are rude, once they get your money, they are done helping you.