I bought a 2018 Explorer from Momentum in November and was very pleased with my experience. While…read morethe dealership is not much to look at, I was impressed with the quality, condition, and price of the car. Mohammad was very easy to work with and the process was simple and easy. I would certainly buy another car from Momentum!

Update 6/28/25 Since this my initial review a few days ago…read more We now have another issue. The engine is overheating and we had to have the car towed for repairs. We have not made the 1st car payment yet and have we are already almost 2000.00 for repairs since buying the vehicle. The repairs and tow are already 25% of what we paid for the vehicle thus far. Absolutely ridiculous. Reply to dealer response 7/1/25 (on a google review) Ok. So now you are not telling the truth. Communication did not shut down because of derogatory name calling and you are wrong for not speaking correctly about the issue. I started asking for documents to confirm the inspection you did. Shortly after you cut communication. You did not offer to rectify, you stated I should have come to me first. I tried to explain when the light came on and your said, " I do not pay other mechanics". I told you, you were being dishonest and there was no way you did not know about the issue at hand. I also told you that when the check engine light came on we were addressing the tire light sensors that were needed on two of the tires. We do not stay near your shop and actually across town. If I am already having to address issues with a vehicle you sold me, in which I said was a lemon to you, I would not trust you to fix anything on the vehicle as it should have been done before you sold it to us. Why should we have to drive this vehicle across town and damage it any further?. You told me you used parts from ebay for your vehicles which is fine, however, this car had the original part. So before you replied to this review you should have been honest with your response. I told you in my text you could have been honest upfront. It should have been a red flag when you dropped the price of this vehicle from 8200 to 6500 with 76,000. A huge drop for a small dealership and a vehicle that passed inspection! Right?!. I hope you recall before the purchase, I asked you if there were any lights, and any issues with the vehicle and you said no. Upon arrival there was a tire light that remained on for weeks. The initial reason why we parked because we wanted to keep our daughter safe in this Texas heat after the light did not go off while putting air in. A consumer speaking up about a purchase is not derogatory rather, what accountability looks like.

Purchased many cars from them and the last two vehicles I missed a couple payments, I talked to…read morethem on May 15 and said I would pay them the next day told them my father passed away had to pay for funeral he said OK. That night they picked up my husband truck only owning 3000 on it and the next morning they came and got other vehicle after I told them I was paying them that day ! I'm so incredibly upset that after all the purchases I've paid off and bought again they did this to us! Do not ever buy from them

Absolutely awful dealership…read more Within a year, my car was in the shop four different times - every time being the engine. Check engine light was on the day after i bought it and every day since. It finally broke down and i was taken serious by Hyundai. My car was in the shop for TWO months, but of course i was still expected to pay. NOPE! I told every collection caller that they would be paid in full when i saw my car was fixed and drivable - each time i got an "okay, i understand". Not once did this crap dealership give me an update on my car. I had to keep up with it through Hyundai. I was never told it was ready or picked up. When i found out it was, i called to find out how much was owed & let them know I'd be paying when i got off work. By the time i called (4 hours later), i could no longer pay and my car was being repossessed. I got no warning. I wasn't told that if i didn't pay at the 11am call that i would no longer have a vehicle. & to their convenience, they "don't record their phone calls" of every time they told me it was ok to pay when it was ready. We were very lenient with this dealership the first THREE shop trips and still paid. AWFUL EXPERIENCE.

So bought a car was given the wrong warranty for the motor was to get 100,000 mile warranty for…read morethe motor and mechanical but given a 16,000 mile warranty for the same price of $3900.00. Been trying to get this handled

From the owner: The team at Essence Maserati would like to welcome you to our dealership in Hurst, where we're…read moreconfident you'll find the vehicles you're looking for at a price you can afford. Come and check out our full selection of new Maserati vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.

AC is great. He's done the tinting on my car, my wife's car and about to do my son's car. All of it…read moreat a great price and quality work. His wife is super nice as well. I would definitely recommend checking him out for tinting.

The buying process was wonderful but as for customer service wherever their headquarters Is at god…read moreforbid if your direct deposit is late because they will send messages back to back and threaten you saying they exhausted all options when you are only a day late shouldn't be threatening your customers like that

Just bought a car from MCMC in Haltom city TX,,,Now this is my second visit to this Car lot...Very…read moreprofessional guys working there..Shawn was my Salesman and I thought of him more as a friend than me trying to buy something from him...If you need a Car and you are far away...GO TO THE HALTOM CITY MCMC...DTIVE THERE PEOPLE..You won't regret it...Don't Doubt me Folks...

These guys are so great that I had to write a Google and Yelp review, so I apologize for the…read moreredundancy! If I ever need a speciality vehicle located, I will 100% use the folks at Hurst Mitsubishi. Look, car buying should not be an enjoyable experience as you're stressed about factors ranging from is the car reliable to is this the appropriate financial decision. However, the folks at the Autoplex provide a stress free, no pressure buying situation! It's the one dealer where you don't feel like you need to be braced and prepared for a battle because they truly want to build a strong rapport, so that you will use them in the future and recommend them to friends and family. They blew their objectives out of the water. Kevin Courtney and Rod, are some of the coolest vehicle specialist I've ever met. The damn, experience was so great I'd consider going on a vacation cruise with them because they are that real. David in finance won't pressure you to sign up for warranties that you may not need, but he does a very good job informing you of why you might consider coverage. Again, this is a dealer that I will not hesitate to use again!

I'm sharing this as a warning (google and yelp) - especially for anyone considering an out-of-state…read morepurchase. I bought a 23' Escalade V from Hurst Autoplex in January, and the experience has been extremely disappointing. When the car arrived, it had visible damage to the hood and front lower fender that was never disclosed by the sales team. More concerning, I immediately noticed a steering wheel shake when I first drove the SUV. I raised this issue with the salesperson (LA) he assured me that everything was fine and "passed inspections". That assurance turned out to be completely inaccurate. After getting the vehicle inspected by a local shop near me, the findings: - One wheel was bent and out of balance - Another wheel had already been repaired and required excessive weight to rebalance (terrible weld job) - Additional tire repositioning was needed due to irregularities The final recommendation: replace all wheels and tires This is not normal wear and tear - this was an issue on a $100K+ Escalade that should have been fully disclosed or taken care of prior to sale. I gave the dealership the opportunity to make things right, but after some initial communication, I was ultimately ghosted by Esther E and Kevin S. I was forced to spend an additional $7,000 out-of-pocket to replace the wheels and tires. Do your due diligence. If you're buying from out of state, do not rely on verbal assurances. Get a third-party inspection before purchase. This experience showed a clear lack of transparency and accountability, they presented well on Instagram but the reality wasn't the same. Truly disappointing.....

I wanted to pay a significant amount on my auto loan. I can not do it online. By check in mail…read moreonly. So I would have to pay extra interest on the loan that is not needed to pay. They don't care. The service is awful. They are money hungry. Don't do business with this company. Never allow them to finance a car for you. I would give no stars if I could.

Ebony Gray is a horrible human being, she is a Collection Representative /Manager for United Auto…read moreCredit. She is rude, hangs up on individuals as well as not gives them time to speak. The company tells you one thing then they come back a few weeks later with a different story. I do not recommend this company to anyone.

Maybe when I go back to purchase MY MASERTI, the experience will be better…read more Purchasing my Mercedes Benz E550 on Sept 11 was, memorable, but not in a completely pleasent manner. ONE THING THAT MADE THE TRIP EXCEPTIONAL WAS THE COURTESY RIDE FROM THE AIRPORT TO THE DEALERSHIP. And that's where the pleasurable experience STOPPED. What should've been a 2 hour transaction, as I had my OWN financing & had selected the vehicle of my choosing; took upwards of 3-4 hours. I experienced a few problems that were quite memorable. Overall, I'm satisfied with the vehicle, but I know better next time how to proceed.

Called Greg in the service department today. Explained over the phone that a few check engine…read morelights had come on in my 2016 Granturismo Sport. I'm pretty car savvy and since I hadn't driven the car for awhile we both agreed it was probably the battery which Maserati recommends replacing every 4 years. With my code reader everything that came up suggested it was battery related in one way or another. I then cleared the codes with my own OBDII reader and asked him if I could swing by and get a new battery throw in today. Greg said come on by that he could get it done in an hour. Apon arrival Greg immediately greeted me, took my keys and had me ready to settle up in exactly an hour. The passenger white back up bulb had apparently burned out and they changed that out for me as well. While waiting I picked up a cool Maserati hat from John in parts and off I went. No issues All in all... I can't really say much about the sales guys as I didn't purchase my vehicle from them but I have had service there a few times with Gregs help and have ordered a few parts from John. These 2 guys are really solid guys and I really recommend them. I did inquire (I'm still on the fence) about purchasing the new MC20 and Michael the GM called me within a few minutes of my internet inquiry and spoke to me for about 20 min regarding the rollout of the vehicle. The only thing I guess I could say that was somewhat weird was while I was waiting for service to be complete for nearly an hour I walked around the entire dealership and lot and I never did see any sales people get out of there office to greet me or try and show me anything.... maybe they knew I was just waiting for my car to be finished?

Working with Tim Salcido was the best car shopping experience we have had! If you go to Norm…read moreReeves, ask for Tim!

Okay, don't usually do reviews on dealers; but, when I do it is because they have exceeded…read moreexpectations by miles, more than once now. We have a 2018 Ridgeline, which needed a big round of service based on time span, plus a recall service. That was earlier this year. So shocked when I picked up the truck, because it was TOTALLY like a brand new vehicle: tight, smooth, drove like I had something different and brand new! So excited. Then time for a routine oil/filter time simple service: faster than expected, comprehensive progress reporting by text and final report, with video walk around underneath. What a beautiful experience. Quite a mind blowing, great experience twice.

Did they declare the other Yelp business at this exact location with the exact same name "closed"…read moreto get away from the bad ratings? Because this place SUCKS. We bought our car under the premise of free oil changes and maintenance for life - well, they are now under new management so our lifetime maintenance is now "expired" and we get four oil changes and four rotations until we're on our own. And that's just the most tangible annoying thing. I come from 15 years of driving Honda's and being treated to some of the nicest dealerships as we've moved state to state. We're talking dealerships that rent out iPads for free while you wait for service to be completed, have diners or free breakfast inside, free wifi, etc. This Fiat dealership doesn't have jack. No wifi. It used to have a coffee machine that made hot cocoa or crappy coffee - well, since it's come under new dealership, this machine was replaced with a water fountain. And there are two vending machines if you want to pay for a Pepsi or some chips. I am getting a different car this year to get this crap off my hands.

3/14/2016 (realized they CLOSED my review, beware of this place)…read moreHolt Fiat has NO acceptable CUSTOMER Service. I cosigned for my daughters car loan. I am 51 yrs old, I have had brand new vehicles multiple times in my life. Never did I ever have my credit pulled TWENTY ONE TIMES. When I called and spoke to the sales person DIAGO, he said hed call me back, he never did and stopped answering the phone when I called, IF YOU CAN EVEN GET THEM TO ANSWER THE PHONE. This went on over a matter of five days. Finally this morning I got a so-called manager, very rude, spoke over me and told me, well your daughter has questionable credit. NO SHE DOESNT, this is her first loan, she has NO credit, I don't care how bad your credit is, 21 times (which I counted myself in my credit monitoring system WHICH IS WHAT BROUGHT THIS TO MY ATTENTION IN THE FIRST PLACE (or 11 is what he said it was) is NOT acceptable and brings down your credit score. I WILL try to do something about this. These people are rude, once they get your money, they are done helping you.