So my car broke down last month, right when my family was in town and I already had a lot of money…read moreput into their visit and was stressing over cost of repairs. Out of desperation, I stopped into this little place to see what they could do for me. After inquiring about an installment loan, I was starting to hesitate at the thought of paying interest. The ladies behind the counter however were so nice! They continuously talked to me throughout the whole process and were so friendly that I almost forgot why I was there. Before I knew it they had me out the door with the exact amount of money I needed. They were very reassuring about the whole thing and said if I had any problems to come back and see them. I now have that loan paid off and out of the hundreds I borrowed only had to pay $45 in interest and that's with my terrible credit! Next time I'm in a bind I feel good that I can go here if I need to and can trust them.

I needed a loan for a car. Jenny helped me right away and she was just all smiles. She had great…read morecustomer service and helped me out with $600 she also told me the best way to pay it off. They are super friendly and will make you feel loved as a customer.

my wife and I are very happy with the service provided from EECU they have stopped the bad guys…read morefrom getting to us on several occasions and we are grateful

Yesterday around 3 pm, I thought I'd need to see a banker to handle my issue, but Justin Yarcik was…read moreat the window inside, and he solved everything so perfectly! I had never been in this branch before. I have had an account with EECU since 2015, but had not used it in years. I needed to reactivate my account and get a new debit card, so my son, who also has an EECU account, could deposit my birthday money for me from your location downtown. I was unsure how to update everything in order to quickly arrange this, and our time frames were extremely tight. Imagine how pleased I was to have this bright, personable young man listen intently to what I needed, and then he made it happen! Nothing has been this easy in my recent memory. Now, THIS is how you get and keep business in a competitive industry. Justin made my day. Thank you for hiring such gems as Justin. He is truly a jewel in the EECU crown. Sincerely, JILL STREHL, 817-501-9605 Arlington, TX

Ms.Lashundra Barton is so helpful. She worked with me on several of my vehicles financing over the…read moreyears. She's a bright spot in the ugly car buying process. I will only deal with Ms. Barton for financing! I know I can trust her. Who says that about bankers?! Me!

Carmen and Maria are the best! They are always attentive and helpful. i left my old credit union,…read morebecause of these 2

Drive through ATM was performing a system update at 2 PM on Saturday. Went inside to use that ATM…read more Manager was unlocking the inner door to let an employee out and saw me coming in. He said "bank closed at 2." I told him I was just coming in to use the ATM because it was an inconvenience that the drive through ATM wasn't available due to a system update. He said, "we don't decide when those updates are done". Yeah, I get it, but someone at Chase makes that decision. Giving the decision maker benefit of the doubt, perhaps they meant to schedule it at 2 AM instead of 2 pm?

Tina was so helpful getting my started on a new account. She called about a week later and emailed…read moreme to make sure I was working v the app ok and to see if I was satisfied thus far. I love the convenience of the atm accepting cash and check deposits and I absolutely love the app.

Worst company ive ever attempted to do business with. They gave a pre-approval then Final approval,…read morethen purposely let it pass the expiration period so they could decline my loan request. Now I loose my deposit thanks for just costing me money rock solid ill be telling everyone I know not to use this company.

this is a place you want to avoid !!!!! the are going to treat you like garbage before and after…read moreyou sign just read the other reviews on here they are true , they will not provide documents , they lie and will act like they are doing you a solid when if fact you are gonna get ripped off in the end worst financing company ever stay clear of this place , they need to be investigated by texas whats funny is the response they try to make the company look good and as customers we are the problem

We had an awesome experience with Excellence when purchasing a car this week. I saw they had…read morelisted a 05 Subaru Outback, but didn't have pictures up yet, and figured I would pop by on a weekday to take a look. The car wasn't in stellar shape, but the price listed really reflected the condition, and the car did actually drive rather well, all things considered. They had just gotten it in on a trade, and it had not even been cleaned yet. The sales guy I spoke with on the first day, Aakash, was super nice, but wouldn't be available the next morning when I planned to come back with my husband, since it would be my husband's car. So, Aakash hooked me up with an appointment with Johnny C. for first thing the next morning. First, Excellence used the time after I left the day before to give the car a quick cleaning, which was much appreciated. Second, Johnny is a stellar saleman. He wasn't pushy, was friendly without being fake, and was up front about how the pricing would work. You see a lot of reviews on here mentioning the $2000 reconditioning fee, and although it is a regrettably high amount to charge, they really do the work on these cars. We were able to go back in the shop where they lifted the Subaru up on a lift so my husband could take a really good look at it (my husband used to be a car mechanic, which they were aware of, I don't think they would let most folks do this). While in the shop, we got a behind-the-scenes look at what their mechanics do to the cars they get in, and it is in depth and intense! They really do tear the cars down as much as needed in order to make sure everything is up to snuff. Still, always have a mechanic check out any used car you plan to purchase. Techs are humans, too, and sometimes they miss stuff. Because the Subaru hadn't been through this process yet, we were able to avoid the reconditioning fee, but the car was sold to us as-is instead. We paid the exact price listed online, the finance guy did not try to sell us on any extras once we told him we weren't interested, and the whole process was done in a couple of hours, from the time we came in to test drive to the time we walked out again. Johnny did keep the car for a few hours so they could at least give it a thorough cleaning for us, and then delivered the car to our apartment (we live all of about 2 miles from the dealership). I was SHOCKED at how clean they got the interior, and I am so thankful that Excellence saved us a few hundred bucks we would have had to spend on a good detail. See the before and after pictures, the passenger seat alone is shocking (the previous owner clearly had at least one dog that spent a LOT of time in the front of the vehicle). TL:DR: Excellence is good dealership, just be sure you know going in that there will likely be a reconditioning fee and always have a mechanic check out ANY used car you purchase at any dealership! Eyes wide open, this is a place we would buy from again.

Dealt with some guy named Caden, was the most rude interaction I've ever had when tying to purchase…read morea car. Will not be going back to this place

For the past year I've had to be back and forth to this BofA branch to work on my father's estate…read more I've have gotten to know most everyone and they are all professional and gracious. Daisy is the manager and is friendly and incredibly knowledgeable (which is rare these days). I've been so pleased that I'm considering moving my accounts there.

This place is lacking in everything!!! There's only one teller for everyone apparently and there's…read moreno one asking if anyone needs any help. Just saying if you see a dozen people waiting in line you can at least put more than one teller to help out customers.