These guys are so great that I had to write a Google and Yelp review, so I apologize for the…read moreredundancy! If I ever need a speciality vehicle located, I will 100% use the folks at Hurst Mitsubishi. Look, car buying should not be an enjoyable experience as you're stressed about factors ranging from is the car reliable to is this the appropriate financial decision. However, the folks at the Autoplex provide a stress free, no pressure buying situation! It's the one dealer where you don't feel like you need to be braced and prepared for a battle because they truly want to build a strong rapport, so that you will use them in the future and recommend them to friends and family. They blew their objectives out of the water. Kevin Courtney and Rod, are some of the coolest vehicle specialist I've ever met. The damn, experience was so great I'd consider going on a vacation cruise with them because they are that real. David in finance won't pressure you to sign up for warranties that you may not need, but he does a very good job informing you of why you might consider coverage. Again, this is a dealer that I will not hesitate to use again!

I had a horrible experience and service with Hurst Autoplex. I brought my wife's brand new 2026…read moreF-250 to have a lift kit installed, and it was a disaster. Her previous 2025 f250 was totaled via hail damage so we swapped the relatively new suspension and wheels & tires over to the new truck . I've bought two trucks from them before, trusted you with lift kits before. This time, I picked it up and the truck was pulling hard to the right the second I left. The manager gabe told me he confirmed it was put on the alignment machine and test driven by the tech who did the work but to come back so they could double check it, but was out to lunch when I returned so I talked to the tech that did the work directly and he actually said to me and my wife directly that he didn't do an alignment and I didn't even need an alignment--he said "on these trucks you just straighten the steering wheel along with the tires being straight". Ridiculous. Both myself, my wife and the auto plex sales rep who was standing there with us were literally speechless when he said that as that is obviously 100% incorrect. I left and took the truck with me as I clearly had zero confidence after that statement and realized the management had no issue lying about work not actually completed and took it directly to my local forddealer and had them do a full alignment, which of course was significantly out of line. The manager agreed to pay ford after being called out about lying to me and charging me anyways and then A few days later I see they didn't even bolt the steering stabilizer in--just left it hanging with neither bolt in place. I forwarded that info and pictures over to their manager and got zero response. Not only was I quoted $5,300 flat including the tow there, they overcharged me by $1800 without any heads up or explanation and lied about the work, and risked our safety. I will never recommend Hurst or Lewisville Autoplex to anyone again. They are beyond incompetent and then continue with deceptive trade practices to cover their inability to do their job correctly.

I had a great experience at this dealership! My advisor, Kat White, was absolutely wonderful and…read morevery communicative throughout the entire process. It was my first time "adulting" on my own, and she made everything easy to understand and stress-free by walking me through each step. The dealership itself is also really nice -- the waiting area is comfortable, with a coffee station and popcorn, which was a great touch. I would definitely come back again and recommend this place to others.

They are weirdly misogynist here…read more Say you're a woman, and you buy a vehicle. Just you, your name, your income. THEY WILL LIST IT UNDER YOUR HUSBAND'S NAME. He just happened to come with me when I made the purchase. You correct them as they will call you and ask for him for routine service. They'll acknowledge that its a pervasive "issue" affecting others, but won't fix it. Going on year 3 now. Also, yesterday, there was ice and snow during a prescheduled service appointment. I called before heading out. They affirm they're open. I get there and turns out their technician didn't show up to work. Maybe tell customers before they head out? Damn.

Tim was fantastic with us! not a slimey salesman at all, he's very genuine and knowledgeable about…read morethe details and safety features of the cars. if you go in make sure to ask for him specifically!

There are a number of Mazda dealerships that sale the same car. What sets them apart is customer…read moreservice. This dealer delivers. Tim W. was my sales representative and he went above and beyond on customer service. Took time to explain all the features and functions on the CX-5. Had everything we were looking for so we pulled trigger on it. Tim got us a good deal and trade in price. Brennan was our finance guy. He was great to deal with and personable. Took time to explain all our options. Much appreciated. Nice car, good dealer. Very pleased.

So I will preface this by saying I was here last July for a recall on my 2013 KIA FORTE and while…read morethe experience was okay from the service perspective but not great from a customer service standpoint, I decided to give them another try today. I recently got a flat on my rear passenger tire where I purchased a cheap new one. However, they told me my other tires needed to be replaced but I had wanted to do some more research. I saw that the Kia Dealership had a name brand I recognized as affordable and reliable so I decided to see if I could get a drive up appointment on my day off. I pulled up and was quoted an hour and forty five minutes for my installation and wait. Rachel was my service advisor that day and she was great. I think my overall wait was only an hour or so. She also didn't push any unneeded work on me which was appreciated and gave me a discount (they were buy 3, get 1 for $1 I think)

Bought a car, service department hung up on me when I called a month later regarding tags. This was…read moreafter being transferred twice. No one wants to help. Probably avoid this place.

This was hands down the best car purchasing experience I have ever had…read more I mean: I drove all the way from Houston to buy my car from this location so that I could specifically work with Mo Ibrahim and Bashar Nemri. These are two of the greatest salesmen I have ever met. They were no pressure, total service, wanting to ensure the deal was good for all of us, and it was. I LOVE, LOVE, LOVE my new Hyundai Kona and part of that is the emotional experience of actually trusting my salesmen. Thanks so much, and we will be back as well as anyone I can tell!!

I purchased a 2022 f150 from them when I was in desperate need. Barely a week later it's in the…read moreshop because the motor is leaking oil (how does this happen if they really do a pre inspection of every vehicle sold), get it back two weeks later and now it has another transmission issue, loss of power and service engine light, as well as a malfununction notification on the ford app. They tell me they can't replicate the issue, but it has to be driven to be replicated and they haven't driven it other than to take it to the transmission shop and back the next day, and I can verify because I tracked the mileage. The first time I got a loaner vehicle the second time they say they no longer offer them. All that it was literally less than a week between the two issues that they no longer offer a loaner vehicle vehicles. I talked with them about possible switching vehicles and they stated that due to my credit, it would be a little harder to find another vehicle that fit the financing needs. I understand this, knowing my credit is not good, so I talk to the finance department, I tell him that if they can fix the truck, then just return my money and I'll go somewhere else. He agrees, but tells me it will take a couple of days to get the check. It's now been several days, no money, no phone call, no call back when I call them. I am at home waiting, because I need the money to get another vehicle for work. Until I have it I can not work, so they've put me in a terrible position, and really don't care. I'm out thousands of dollars in lost wages at this point, and there's not a thing I can do about it. I can't believe how bad of an experience it has been to deal with autonation. I never could have dreamed it would be this bad. Nobody calls you back, and their corporate office doesn't care as well. I contacted them, took a week to get back to me, just to let me know they would look into it. GIVE ME MY MONEY!

lifted trucks personnel were very helpful in the selection of the truck I purchased and were great…read morethroughout the whole process. thanks for your assistance Johnathan , primo, and Robert. I have enjoyed my truck.

Great place to get lost at. Lots of options so be sure of what you want so no one can change your…read moremind. I was able to work the deal over the phone which was nice because no one wants to sit in a dealership all day. 4/5 stars due to the gap in communication with the staff and my front fenders are loose. They shouldn't move (the back ones are sturdy). I'm waiting on a call back to schedule something so they can take look since the techs were off the day I went to pick the truck up. Just check things like that before you pull off. We shouldn't have to because the job should be done right but I have to remember, we're all human. Things happen! I'll definitely purchase from them again.

Maybe when I go back to purchase MY MASERTI, the experience will be better…read more Purchasing my Mercedes Benz E550 on Sept 11 was, memorable, but not in a completely pleasent manner. ONE THING THAT MADE THE TRIP EXCEPTIONAL WAS THE COURTESY RIDE FROM THE AIRPORT TO THE DEALERSHIP. And that's where the pleasurable experience STOPPED. What should've been a 2 hour transaction, as I had my OWN financing & had selected the vehicle of my choosing; took upwards of 3-4 hours. I experienced a few problems that were quite memorable. Overall, I'm satisfied with the vehicle, but I know better next time how to proceed.

Called Greg in the service department today. Explained over the phone that a few check engine…read morelights had come on in my 2016 Granturismo Sport. I'm pretty car savvy and since I hadn't driven the car for awhile we both agreed it was probably the battery which Maserati recommends replacing every 4 years. With my code reader everything that came up suggested it was battery related in one way or another. I then cleared the codes with my own OBDII reader and asked him if I could swing by and get a new battery throw in today. Greg said come on by that he could get it done in an hour. Apon arrival Greg immediately greeted me, took my keys and had me ready to settle up in exactly an hour. The passenger white back up bulb had apparently burned out and they changed that out for me as well. While waiting I picked up a cool Maserati hat from John in parts and off I went. No issues All in all... I can't really say much about the sales guys as I didn't purchase my vehicle from them but I have had service there a few times with Gregs help and have ordered a few parts from John. These 2 guys are really solid guys and I really recommend them. I did inquire (I'm still on the fence) about purchasing the new MC20 and Michael the GM called me within a few minutes of my internet inquiry and spoke to me for about 20 min regarding the rollout of the vehicle. The only thing I guess I could say that was somewhat weird was while I was waiting for service to be complete for nearly an hour I walked around the entire dealership and lot and I never did see any sales people get out of there office to greet me or try and show me anything.... maybe they knew I was just waiting for my car to be finished?

My first time there and it was a great experience. I had a tire monitor replaced, fluid system…read moreflushed and topped off along with an oil change

Bruno the service advisor was great to work with and takes care of all my vehicles. Will Q. in…read moreSales is also great, he helped get me through the buying process smoothly and answered a lot of questions for me, and now I have a beautiful Tahoe to cruise around in! The lady at reception was very kind also and even provided my children with coloring stuff to keep them occupied during my buying process. I like this location and will continue to come back for future purchases and services.

Very pleasant people to work with! They were very patient with us as we got our financing around…read moreand stuck to their word the whole time! I would buy another car from them anytime!

Have been searching online for a Jetta for while when I came across this business and didn't…read morebelieve the car was listed at such a good price. Of course it's a bait and switch or something but when I went to check it out it was actually legit. It's a small family owned business that just doesn't have as much overhead so they can price the cars cheaper. The people were friendly and answer all my questions with complete confidence. Great experience and I'm satisfied with my new car.

Working with Tim Salcido was the best car shopping experience we have had! If you go to Norm…read moreReeves, ask for Tim!

Okay, don't usually do reviews on dealers; but, when I do it is because they have exceeded…read moreexpectations by miles, more than once now. We have a 2018 Ridgeline, which needed a big round of service based on time span, plus a recall service. That was earlier this year. So shocked when I picked up the truck, because it was TOTALLY like a brand new vehicle: tight, smooth, drove like I had something different and brand new! So excited. Then time for a routine oil/filter time simple service: faster than expected, comprehensive progress reporting by text and final report, with video walk around underneath. What a beautiful experience. Quite a mind blowing, great experience twice.