The best, fastest, and easiest car buying experience in the world! My car was traded and new one…read moredelivered in one day to my work!

I'm sharing this as a warning (google and yelp) - especially for anyone considering an out-of-state…read morepurchase. I bought a 23' Escalade V from Hurst Autoplex in January, and the experience has been extremely disappointing. When the car arrived, it had visible damage to the hood and front lower fender that was never disclosed by the sales team. More concerning, I immediately noticed a steering wheel shake when I first drove the SUV. I raised this issue with the salesperson (LA) he assured me that everything was fine and "passed inspections". That assurance turned out to be completely inaccurate. After getting the vehicle inspected by a local shop near me, the findings: - One wheel was bent and out of balance - Another wheel had already been repaired and required excessive weight to rebalance (terrible weld job) - Additional tire repositioning was needed due to irregularities The final recommendation: replace all wheels and tires This is not normal wear and tear - this was an issue on a $100K+ Escalade that should have been fully disclosed or taken care of prior to sale. I gave the dealership the opportunity to make things right, but after some initial communication, I was ultimately ghosted by Esther E and Kevin S. I was forced to spend an additional $7,000 out-of-pocket to replace the wheels and tires. Do your due diligence. If you're buying from out of state, do not rely on verbal assurances. Get a third-party inspection before purchase. This experience showed a clear lack of transparency and accountability, they presented well on Instagram but the reality wasn't the same. Truly disappointing.....

Took my 2018 Toyota in 12 days ago because my lift gate would not open. Joel/Will told me the…read morestruts had gone out. Asked me to leave my car and it would be ready in two days. Friday afternoon called as I hadn't heard a word.Will told me they had the wrong struts, had to order them from KY and it would be five days. Tried to contact Joel/Will to have the drink holder in the middle row replaced, I mean why not, they were going to have the car for another week. Never got a call back. Another week goes by, no communication. Communication is NOT Pat Lobb Service's strong suit, neither is customer service. Called Wednesday to find out when my car was going to be done. I use the tollways for work and when the girl gave me the loaner she said that any tolls would be billed back to my car, not that there was a built in toll tag. Left a message for Joel/Will to please call me so I knew how long to move my toll tag to the loaner; still waiting on that call. Called 10 days after dropping it off and couldn't get a hold of Joel/Will, asked to talk to service manager, David. Said he'd check into what was going on and get back with me; that was Friday morning, not a peep. Did I mention communication is NOT their strong suit? They finally called me Saturday morning at 10:45 to tell me my car was done. Here's a funny story about communication. When I Googled Pat Lobb to call them I dialed the first number that populated, asked to speak to Bill and got VM; no surprise there. As I hung up I thought Freeman Toyota, that's not who I wanted. Guess what? Less than 60 minutes after I left that message, Bill from FREEMAN TOYOTA called me back. He was concerned that they had allowed something to fall through the crack. I apologized, explained my error and we parted ways. I was so impressed with Bill and Freeman Toyota I called to speak with the manager, Dusty. Guess what? Dusty called me back. Pat Lobb - 0 / Freeman - 2. The morale of the story: Pat Lobb will not ever win back my business because they do not understand customer service and communication. I will make the long trek to Freeman Toyota because they understand what GREAT customer service means!

I had to get a recall done on my vehicle at the dealership and it was honestly kinda a nightmare…read more Firstly, let me emphasize, my technician/consultant/whatever their title is, Gustavo, was very friendly and helpful, and easy to work with. His actions are the reason it's 3 stars and not 1. The biggest issue was the wait time. It was supposed to take around 3 hours, it took 5 and a half. Unfortunately they lost my phone number and had to communicate to me through my husband as the middle man while he was at work, so I knew little to nothing when I wasn't physically there. They upsold me on a tire rotation and balancing, and a week later I had to replace 2 tires because we found a huge bulge of them and nobody had exact tires to replace just one with, so after spending nearly $300 on tire care there alone, we had to spend another $300 (and more to come due to the replacements being crap but that has nothing to do with the dealership). I would recommend any business that makes their customer wait almost 2x the estimated wait time for their service to at least offer a discount on the present service, a complimentary future service, or something. I won't be coming back to any toyota dealership if I can help it at this rate. TLDR: The people are friendly, prepare to pay out the nose, wait an insane amount of time, and say no to upsells. Do what you need and get out.

Ray was awesome he helped me out so much, made sure I was taken care of and got me in and out in no…read moretime! He made sure I walked out happy with my purchase! Thank you Ray! Mike the finance guy was also amazing too! He took care of me as well! Thank you Mike!

Service is so slow. At least they give you a loaner but they don't keep you updated they don't…read moreanswer the phone and your car is there for weeks. I want my car back! It's been there 4 days and I know they haven't even started working on it

So I will preface this by saying I was here last July for a recall on my 2013 KIA FORTE and while…read morethe experience was okay from the service perspective but not great from a customer service standpoint, I decided to give them another try today. I recently got a flat on my rear passenger tire where I purchased a cheap new one. However, they told me my other tires needed to be replaced but I had wanted to do some more research. I saw that the Kia Dealership had a name brand I recognized as affordable and reliable so I decided to see if I could get a drive up appointment on my day off. I pulled up and was quoted an hour and forty five minutes for my installation and wait. Rachel was my service advisor that day and she was great. I think my overall wait was only an hour or so. She also didn't push any unneeded work on me which was appreciated and gave me a discount (they were buy 3, get 1 for $1 I think)

Bought a car, service department hung up on me when I called a month later regarding tags. This was…read moreafter being transferred twice. No one wants to help. Probably avoid this place.

I am so so glad that I chose AutoNation Hyundai NRH to buy my car! The people are awesome and made…read moremy experience amazing! I have to give a big shoutout to Daniel Hernandez specifically! He worked really hard to get me what I wanted and that's exactly what I got! I will 100% be coming back later down the road, for my next purchase! Thank you so much Daniel and AutoNation!

This dealership is dishonest. They gave me a guaranteed $19,500 offer, and I specifically confirmed…read moreit was firm before driving over an hour there. After wasting nearly five hours of my time, they suddenly claimed they had "mixed up the VIN" and dropped the offer to $16,500. That is a textbook bait-and-switch. They got me in the door with one number, then tried to lowball me once I was there. If this is how they treat people when buying cars, I can only imagine how they treat customers on the other side of the transaction. Do not trust their offers. Go somewhere else.

Great place to get lost at. Lots of options so be sure of what you want so no one can change your…read moremind. I was able to work the deal over the phone which was nice because no one wants to sit in a dealership all day. 4/5 stars due to the gap in communication with the staff and my front fenders are loose. They shouldn't move (the back ones are sturdy). I'm waiting on a call back to schedule something so they can take look since the techs were off the day I went to pick the truck up. Just check things like that before you pull off. We shouldn't have to because the job should be done right but I have to remember, we're all human. Things happen! I'll definitely purchase from them again.

lifted trucks personnel were very helpful in the selection of the truck I purchased and were great…read morethroughout the whole process. thanks for your assistance Johnathan , primo, and Robert. I have enjoyed my truck.

I had a very disappointing buying experience at Bishop Alfa Romeo in Hurst. I negotiated the price…read moreon a specific vehicle online, and within minutes the advertised price was reduced to the amount we had agreed on. Later I was told they had "the same vehicle" with only 54 miles, so I made the trip to the dealership ready to purchase it. Unfortunately, it was not equipped the same. After the purchase, I realized it lacked the sunroof and premium wood interior trim that the original vehicle had. I take responsibility for not catching those differences before signing, but I also feel they should have been clearly pointed out since I specifically came for the original vehicle. The salesperson was handling multiple customers at once and I never felt like I received personal attention during such a major purchase. I also had to take the vehicle to another Alfa Romeo dealership shortly after buying it to have the tires balanced and to get help understanding some of the vehicle's features. I contacted the sales manager hoping to find a solution, but instead felt dismissed. Overall, this was one of the most disappointing vehicle purchases I've experienced. I would encourage future buyers to carefully compare every option and feature before signing anything and not assume two vehicles are equipped the same.

Maybe when I go back to purchase MY MASERTI, the experience will be better…read more Purchasing my Mercedes Benz E550 on Sept 11 was, memorable, but not in a completely pleasent manner. ONE THING THAT MADE THE TRIP EXCEPTIONAL WAS THE COURTESY RIDE FROM THE AIRPORT TO THE DEALERSHIP. And that's where the pleasurable experience STOPPED. What should've been a 2 hour transaction, as I had my OWN financing & had selected the vehicle of my choosing; took upwards of 3-4 hours. I experienced a few problems that were quite memorable. Overall, I'm satisfied with the vehicle, but I know better next time how to proceed.

We had an excellent truck-buying experience with Tamara! From start to finish, the entire process…read morewas smooth, straightforward, and stress-free. Everyone we worked with was friendly, professional, knowledgeable, and never made us feel pressured. Tamara took the time to answer our questions, made sure we were comfortable with everything, and genuinely worked to make the experience enjoyable. Buying a vehicle can sometimes feel overwhelming, but this dealership made it easy. We absolutely love our new truck and couldn't be happier with the service we received. We would definitely recommend this dealership and TAMARA to anyone looking for a great vehicle-buying experience. Thank you for taking such great care of us!

I reached out to the dealership and informed the sales rep & sales manager about the repairs that…read morewere needed. Unfortunately, after I brought the issue to their attention, communication was poor and I did not feel that my concerns were being taken seriously. Everyone at the dealership was reaching out when I wanted to purchase. I RETURNED TGE VEHICLE , now I'm waiting on my $3k down payment.

Very pleasant people to work with! They were very patient with us as we got our financing around…read moreand stuck to their word the whole time! I would buy another car from them anytime!

Have been searching online for a Jetta for while when I came across this business and didn't…read morebelieve the car was listed at such a good price. Of course it's a bait and switch or something but when I went to check it out it was actually legit. It's a small family owned business that just doesn't have as much overhead so they can price the cars cheaper. The people were friendly and answer all my questions with complete confidence. Great experience and I'm satisfied with my new car.

First time coming to this dealership. I like that everything is labeled as far as where to go with…read moresigns leading to the service department. As I pulled up, I was asked to pull forward and waited for a service rider. Tyler came up and introduced himself and got me taken care of pretty quickly. I had an oil change done, ended up waiting a bit long, almost 2 hours. Give me a chance to do some catch-up work. Inside the dealership, it's freezing. It was so cold, I should've brought a jacket. They kept me informed with text messages and he let me know that the vehicle was ready. Good first visit.

"My bad" for walking in, already having selected this vehicle (a very nice, clean, low mileage 2023…read moreHonda Passport). typical hours long experience at the dealer but what disappointed me was A.) I was promised a sendoff with a full tank of gas; it had just under half a tank. I mentioned this on 2 subsequent visits - I got a shoulder shrug & nothing was done B.) Purchased an extended warranty under the impression it would pay for windshield replacement, but this only covers "chip repair", not cracks! Of course I got a chip that progressed to a crack immediately, got the runaround when trying to schedule repair/replacement - wasted one trip over there only to find no one had ordered the windshield... Ultimately, I wound up dealing directly with the auto glass supplier since I had to pay out of pocket anyway. Overall, love the vehicle but not at all impressed with my experiences at Norm Reeves