always pleased when our 2023 Atlas makes a trip to the shop. nice folks in service Lori and shuttle driver Mateo .

Fantastic experience! I had a recall notice in my app and took my Atlas Crosssport in to have fixed plus a 60k service and oil change. I purchased my vehicle from Carmax with an extended warranty in February of 2025. Booked my appointment online and was super happy with the initial engagement when I arrived. I explained my issues and was a bit worried about a small oil leak, but I was confident my warranty covered it. I was told the leak was mostly likely from the recall but was assured they have worked with 3rd party warranty companies and I shouldn't worry. I was asked if I needed a loaner vehicle but I'm work from home so no need. More to come on that... I received great text communication from Mo, my service advisor, and was able to communicate with him through phone and text. I really appreciated getting a video walkthrough from the technician of my vehicle and its progress while at Hiley! Two business days after dropping off, I found out I needed a car for work and Mo was very accommodating setting me up with a nice loaner vehicle. Got my vehicle back in what I feel was an appropriate amount of time for the services performed - 4 business days. Pricing seemed fair particularly with the level of service I received. I'll finish with what I told Mo on my way out. "You turned me into a repeat customer for sure!" read more

Hiley performs great service and honest service. They never try to sell me anything my car doesn't need. The prices are reasonable. Service advisor kept me aware of status with any updates and asked before adding any additional costs. read more

Hiley Volkswagen is the best VW dealership I have had the pleasure of working with!!! I am a VW girl for life and they are the 3rd I have purchased from and are hands down the best from my personal experience!!! From the sale with C an every person I have interacted with in between has been phenomenal. Manny and Mo have both helped me in the service area and are always kind and courteous. I tell everyone about them and recommend them any opportunity that I get. read more

I have worked with service advisor Lori Rangle for a few years now and I really trust her advice. She is honest and professional. The work is always done right and it has kept my car working really well! I just had a checkup on my car and they found the issue that I was having and solved it. Now my car is running good as new. Huma is also awesome advisor. I trust her advice as well. read more

The experience I had at Hiley Volkswagon was the smoothest and best process I've ever had. I specifically worked with Rocky Santiago and he went above and beyond to get me the best price on my vehicle. I set my parameters on what I wanted he delivered! If you need a car...then this is the place to purchase your vehicle! read more

Hiley VW always treats me with tremendous respect. I've been coming here 8 years and each time is a pleasant experience. I had the pleasure of working with Lori in Service and she was incredibly professional. I'm very grateful for her kindness. read more

It was 5 minutes to closing on Friday! With rush hour, it took me almost an hour to get there. Miguel was nice enough to help me get my car back and returned the loaner with a tank full of gas. Thank you Miguel for the smooth transition on getting my car back. read more

Very helpful and willing to work with me to get the deal done. They didn't have the color we wanted and had one there the next day

They're always ready to help even with out scheduled appointments. Grade A service quick and reliable

Have gone to this dealership for several years to service my VW EOS and they always deliver exceptional customer service, timely repairs, and it's great they offer a loaner vehicle or transportation to and from the dealership. I'd like to specifically highlight Mo in the service department who goes above and beyond for his customers. read more

Thank you Hiley for the great service!!! That's why I drive a Hiley!!!! You always greet my husband and I with kindness and a smile.

Great customer service for what I needed this time and of course in the future. Intake and Tech kept me informed of progress and additional needs. Shuttle services to and from are great. read more

I have a lease from here and have been considering buying it out, I have been calling for two days, left multiple message with the financial department, with NO return calls. Finally got a call back from sales...when I told them what I have been calling about they said "oh that's the finance department" I KNOW!!!! Only to be told they will have someone call me, I have called 6 times today and nothing. This is not my first poor experience at one point I was considering an upgrade at which point I was given the runaround and decided against it. The only reason they got 2 stars and not one is because I LOVE my service advisor Lori. But even the service department is lacking, on more than one occasion I have spent 3+ hours there with small children; even with an appointment. Lori is fantastic and helpful as she possibly can be but overall my general experiences have led me to just look into another car entirely. read more

My wife and I came in late Monday night. Rocky, Chris and Robert stay after 10pm to make sure that the process was done right and we got the best deal and that we were satisfied. We will definitely be back to do business with Hiley. Thank you for your patience and professionalism. read more

I've brought my vehicle to this exact location three separate occasions all within a year for the exact same issue. They never seem to truly fix a thing. I asked for an oil change, after this supposed oil change I check the oil the very next day, it's as black as coal, they didn't change my oil, they just added oil and told me I was good to go. My radiator that they installed less than a year ago is now leaking. For context I don't remember the last time I went over the speed limit, I only work and come home. I'm not reckless, but thanks to the poor service from this location I'm considering taking my business elsewhere and you should too read more

very please with my service experience. text messages and videos of my GTI's progress Thabks David for your knowledge and professionalism!

Brought my Taos in for a check engine light, very helpful and communicated from start to finish. It turned out it was only an update needed. They also notified me about a free maintenance that I had that I didn't know existed, and did a great job. There is even a video of your mechanic checking your tires, breaks, any leaks, filters and more. Coming back for an inspection! Thank you for everything Mo and team!! read more

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My husband took his Atlas in due to not having heat. He was told without any diagnostic that it was a water pump($1100) However it wasn't the water pump, but he was charged anyway due to their error. Long story short, he left there paying $2000 for what probably was a sensor or fuse. Thanks Erin(service advisor) for not being trust worthy. Word of advise stay clear of Erin. Her only mission is to make money( commission) by any means necessary. There ought to be a law against this. read more

BUYERS BEWARE!!!!! I purchased a Volkswagen Atlas Cross Sport from this dealership four months ago, and let's just say--I will never buy another Volkswagen, nor will I ever do business with this dealership again. I worked with JP, and the regret set in immediately after purchasing the car. The issues started on day two when the car wouldn't start. I had to call roadside assistance for a jump, and when I took it in for service, it took them four days just to tell me nothing was wrong--which was beyond frustrating. After that, I noticed the car didn't drive as smoothly as it did before, but I was still willing to give it a chance. Fast forward four months, I decided to sell the car back to this same dealership. I originally paid $46,000 for a brand-new 2025 Atlas Cross Sport and put down $8,000. With only 5,300 miles on it, they offered me just $36,000--a $10,000 loss in just a few months. That alone tells me I bought a complete hunk of junk. To say I'm disgusted and appalled is an understatement. This experience has made it clear--I will never purchase from this dealership or Volkswagen again. If they tell you something will only take 10 minutes that is also a lie!! Prepare to sit for minimum a hour! They only rush to sell you the car. They never rush to help you after the sale. The only bright spot in this entire ordeal was Angie, who assisted me when selling the car back. She was 10/10--professional, helpful, and had great energy. But even with that, I still wouldn't buy a stick of gum from this place. BUYER BEWARE!!!! read more

I bought a new VW Taos at Hiley Volkswagen this week and had a wonderful experience with Luis Cruz, Salespeople. Luis listened to my requests and did everything possible to make a deal we could accept. Everyone we've meet has been polite and respectful. I highly recommend purchasing your next new car from Hiley Volkswagen of Arlington. Ask for Luis Cruz you won't be disappointed! read more

I bought my beautiful yellow VW bug at Hiley nearly ten years ago. I've painted big flowers on her. Every year I take her back to Hiley for her yearly checkup, oil change, inspection, etc. Richard is the service guy who has taken care of us. He is very knowledgeable, professional, kind, and he remembers me every year! It's nice going to a car place where they know you. He even sends me a video while they're under my car! I've learned a lot. As a schoolteacher, that's important. I like to share the video with our friends. Many of them have never heard of a car place making a video of your car. "Great service!" they say. They are right. read more

I strongly advise against purchasing a car from Hiley Volkswagen. My partner & I visited the dealership because we were interested in a vehicle they had. During the negotiation process, our salesman (Richmond Brobbey) brought in his Finance Manager (Robert Spivey) to settle on a price. Robert's demeanor was disrespectful, he used a condescending tone and resorted to name-calling, referring to my partner as a "haggler." It felt as though Robert he was intentionally trying to intimidate us, which we both found quite disrespectful. He consistently spoke over my partner, disregarding his input. To make matters worse, during our negotiation conversion with Robert, our salesman Richmond was making light of our situation with his associate Jean Paul-laughing about a joke a few feet away from us. He then proceeded to say "We're not laughing at you, we're laughing with you" which was inappropriate given that we were not making any jokes at the time. Super unprofessional. Naturally, we decided to walk away. As we were driving back home, surprisingly, they called us back and offered the agreed price verbally. However, upon reviewing the final price, it did not match the verbal offer they told us over the phone. We noticed they included a $1,000 down payment that we had NOT agreed upon. My partner brought this up with Richmond, and he apologized, going to discuss the matter with the Finance Manager. Unfortunately, Robert, the Finance Manager responded by denying our agreement and engaging in gaslighting behavior. The salesman wanted to proceed with the deal, but Robert disagreed and continued to scream at my partner. I was shocked by the level of disrespect and hostility directed towards a qualified, paying customer. I have never experienced such an intense situation before. Based on this unpleasant experience, I will never shop at Hiley Volkswagen again. Save yourself the time & energy and go to a dealership that respects you. read more

We came to Hiley VW dealership to compare the VW Atlas with two others VW vehicles. Two salespersons simply walked by us. They didn't acknowledge us at all. As were headed to our car to leave, Lauren Obergon met us and introduced herself. We explained to her the purpose of our visit. We didn't have much time to talk with Lauren because I had to leave for work. Our work schedules placed limits on time to return to the dealership. We started communicating via text and email. After visiting several other dealerships, we knew without any doubt that we wanted to work with Lauren. Lauren was very understanding and professional. There wasn't any back and forward haggling with Lauren. We talked about our budget, goals, car buying experiences, and expectations. We could not decide on the color of the vehicle. Lauren presented vehicles for us to scrutinize. We ended up choosing a 2024 pearl black Atlas Cross Sport. Lauren explained the ins and outs of how to work our new vehicle with the new technology . She explained it in full detail. Her communication style helped to remove the stress of car buying. A few days after having the vehicle, we noticed that there were some things that needed to be repaired in the paint. As I said earlier, the car is black. You could not see the defects in the evening. Lauren coordinated the return of the vehicle for repairs. She provided a loaner vehicle to use while our vehicle was being repaired. When we called the dealership to check on the repairs, she followed up in minutes with a return call. As we look back on the purchase of this vehicle, we discovered that you cannot judge a book by its cover. Lauren is proof of this old saying. Lauren is a great salesperson. She is a subject matter expert and very knowledge of VW vehicles. She will not lie to you. She will do everything that she can do to make your vehicle buying experience outstanding. We highly recommend Lauren as your next salesperson. We appreciate you, Lauren! read more

HORRIBLE EXPERIENCE WILL NEVER RETURN! Manager Kelly Ryan and service rep Erin Jordan should be embarrassed at their level of unprofessionalism! This service department was nothing but red flag after red flag. I arrived early for my appointment and was made to reschedule due to their mistake. When I came back for the new appt, suddenly they "couldn't find me on the schedule" and wouldn't take my vehicle until I showed them the confirmation email on my phone. I brought my Atlas in for issues with the microphone and was told the issue was an "open circuit" and was recommended to REPLACE the microphone completely. I paid almost $400 for a "new part" and was made to wait over the weekend to pick up my vehicle even though Erin assured me it would be done same or next day because its an "easy fix and the part was in stock." Apparently she was off and that's why she didn't call me when it was ready but I don't understand why no one else there could have called me. I even over heard two of her male coworkers teasing her because "she never works" alluding that she calls in alot, which she later proved to me. While my vehicle sat over the weekend in their possession my windshield was SHATTERED and they had the audacity to try to return it to me like it was like that before. Thank God for the photos taken of it at drop off to prove it wasn't. Not only was the windshield now shattered but the microphone still didn't even work. I had to wait another week to just schedule a day to bring it back to now fix 2 things because Erin was "out sick all week." Again I don't understand why no one else could have set up an appointment for me. They also gave me a dirty loaner vehicle, not only was it dirty on the outside and but it even had old food in the cup holders in the back seat where I sat my kids. Disgusting. The second time around also took another week and with a different tech it gave the exact same error code of "open circuit" and they even sent me video evidence that the issue was there was two wires that had become disconnected. This different tech even mentions in the video that it looked to have been "previously repaired" the repair being a 50¢ piece of electrical tape that had come undone which I'm sure was my "replacement microphone" they charge me almost $400 for. She recommends to repair the wires and the manager later reveals to me the rewiring kit is only $30. When everything was said and done and FINALLY FIXED I asked to speak with the manager who had been avoiding my calls and voicemails. He never offered any refund or compensation, just sat there and tried to feed me excuses and bs about how long he's worked there and his years of experience. I know all he saw was a woman and immediately thought I was an idiot. When he finally shut up and was about to escort me to my car he even had the audacity to try to scam me one more time. Now all of a sudden "my car needed to be jumped just to pull up for me." The battery had never even been an issue before but supposedly when it was in their possession the battery tested "worn" and he of course recommended I buy a new one and offered to comp me the installation if I just pay for the price of the battery, as if he was doing me some huge favor. I drove it around running errands immediately after with no issues and the very next day my husband took it else where and it tested perfect. They confirmed it did not need replacement and even reassured our assumption that if they "needed to jump it" they must have done something to drain the battery before giving it back, which I'm sure was done on purpose. This place is a joke. read more

I personally would not recommend buying a vehicle through them. If so, it seems like it's just better to just speak to their finance department instead of the sales personnel. Angelic Arcibar was my saleswoman and I had one of the worst experiences ever buying a vehicle. Very inexperienced, didn't know much about cars, made inaccurate statements about the car buying process, etc. Very frustrating and time consuming experience. I only purchased the vehicle because I knew what I wanted and obviously I needed a vehicle. I could see through sales tactics and trying to invoke urgency, etc. It became annoying. They wasn't trying to negotiate much because I was buying the car in cash. Maybe it was just her, but I wouldn't do business with them if she's handling the sale. Constantly having to ask others for answers, because "I just sell cars" is just unacceptable and unprofessional. Why does the consumer know more than the sales rep who doesn't sell cars for a living! read more

Terrible service. Took car in for a check engine light and paid 1k+ for them to change a sensor. Just for my car to have the same check engine light at time of pick up. Turns out the technician did a poor job diagnosing and they wanted to charge me another $1500 for a repair. I decided to buy the part myself and am now gonna have to do the repair myself because clearly the technicians there dont know how to repair vehicles. . Terrible experience from start to finish. My service advisor was also very unresponsive. Dont come here unless you want to get scammed! read more

Oh if only they had a minus zero stars that is what I would leave. My previous 2 reviews outlined my frustration with Hiley. NOW I have found out from the dealership who is working on my car that it will need a whole new engine!!! Is that Hiley'd fault.....no. I stated that when I called them; however, since I gave them my business I would think they could help me out. I "thought" that being a FORMER customer they would want to help guide us through the process of how to deal with this issue. Shame on this business!!! You should show some courtesy to people that trusted you enough to come to your dealership in the first place. read more

This was the best car buying experience and I owe it entirely to Jean-Paul "JP" my salesman. He was extremely easy to talk with which is always appreciated when making a large purchase. He understands the current market and that negotiation at this point of time is imperative. I appreciate the warmth that was provided and look forward to future business with Hiley Volkswagen! read more

Hiley Volkswagen - Car Dealers Near Me - Arlington, Texas

Richard, my service advisor, and Mike, my technician, were great as usual. My car was repaired just fine. My final bill was well over $900 and I expected to be able to use the multiple coupons you emailed - oil change, tire rotation, repair. Only allowed to use the 15% off entire repair service for the visit. And I wouldn't think rinsing my car off before I picked it up would have been a huge ask since I spent so much. Such a small gesture of appreciation that was missed. read more

SLEAZY BUSINESSMEN! I came in to look at a USED 2017 Mazda6 with 80k miles on it. I told them I could make a down payment of $2k-$3.5k, the sales agent (Richmond Brobbey) told me the sales manager wanted me to put down $6k, I told them the most I would do is $5k. He comes back and proceeds to tell me they want a $10k down payment for a $15k car because I do not have a cosigner. read more

Service department has excellent customer service! Richard and Shawn are the best!!!! "C" is a wonderful salesperson with lots of experience. She listens to you and doesn't pressure you into something you don't want. read more

Andy Kimball, I cannot suggest him enough. If you are looking to purchase a car, especially a needle in the hay stack vehicle, he will break his back to find you something above your expectations. I am a female and I've been searching for a car for over 5 weeks. After some digging I found him and he understood everything I was going through to accommodate my needs. His words "I am your customer". Empathetic, kind, and hard working. He stayed an hour and a half after closing to help me. Thank you so much Andy. You've made hard times easier! read more

Hiley Volkswagen - Car Dealers Near Me - Arlington, Texas

I used to bring my Jetta here to get serviced. Then one day I brought it in and left it behind (still miss you, Jettabel)... I decided to rent a VW Tiguan instead. Did you know that apparently the VW people couldn't decide between calling this little SUV a tiger or an iguana, so they went with a combo: Tiguan....... hahhaah. So silly. Anyway, it's been totally smooth sailing working with this Hiley VW Arlington location. The team is really kind and patient with people like me who don't know (or care to know) anything at all about cars. Everything is always explained clearly and my questions are always answered. As part of my plan, I get 3 free services (every year OR every 10,000 miles). They always do an amazing job and my Tiguan is returned to me shiny and clean and happy and rejuvenated. I don't mind dropping it off either because I can hang out in the lobby and work. It's nice, bright, cool, and there's tons of tables and chairs plus free wifi, coffee, and vending machines. read more

first time dealing with volkswagen and thanks to j. p. the sales person it was a smooth and easy transaction. friendly and above all no pressuring. an excellent experience. read more

Absolutely ridiculous service today. Came to pick up my car after confirming the sale over the weekend. they take my cash check and tell me to go to the front and the sales man will bring the car around. Well an hour and some minutes later we find out he's not even in for the day. The manager and other sales workers just let us sit at the front door inside waiting for nothing. And now apparently it's too late so I have to come back to pick up my car the next day. As if I don't have work or a busy schedule or if it's easily accessible to just come to a dealer any day. I'm disappointed without a doubt. Hopefully tomorrow my car is actually fully ready, washed, and gassed as promised. I do greatly appreciate Letty, the finance manager she closed out my deal over the weekend but was busy today when I came in. read more

Hiley Volkswagen - Car Dealers Near Me - Arlington, Texas

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On January 2, 2024, I took my 2014 Jetta to Haley Volkswagen of Arlington Texas, for a noise in the engine, they diagnosed and replaced the timing chain and tensioner, but the noise continued, so in a second diagnosis they replaced the intake camshaft, which did not solve the noise problem either, after this they told me that the car was ready, I picked it up, paying more than 5000 dollars for the supposed fix, which was a failure, because 4 days Afterwards I had to return it because the oil light was turning on and off, and it had a strong smell of burning oil. 4 weeks later they informed me that the car has low oil pressure and that I must replace the engine at a cost of more than 9,000 dollars. . It is inconceivable because the car never had low pressure problems. And now after 6 months of the car being in the shop they deliver it to me unusable and I have to take it to my house by tow truck. They are not responsible even though they gave me a 12 month warranty or 12,000 miles and the car didn't even have 100 miles of use since it left that shop. It is very frustrating to try to find the best place for a repair because I thought it was a dealer authorized by Volkswagen, the same brand as my car, without imagining that it was the worst mistake since now I don't have a car and 5,000 dollars less in my pocket. I do not recommend this place at all. When I complained to them they said they are not responsible for anything like it's not a big deal to them, worst place they don't work on cars they ruin cars. Now I don't have a car and they aren't responsible for anything. read more

I had a positive experience with Jorge Ortiz purchasing a Certified Pre-Owned vehicle. Jorge was quick to answer my questions, polite, friendly and easy to work with. No horrible pressure, no rushing me or telling me someone else will buy the car if I don't 'act now'. We were able to work the deal out completely online and via text as getting on the phone or coming down to talk did not work with my schedule. The pricing was very clear and transparent once we progressed beyond all of my questions. The value for my trade-in matched the highest I received from other dealers from Dallas down to Houston. I believe they are very fair with their trade-in offers. The vehicle was as shown on their website and there were no surprises or concerns when I showed up to purchase the vehicle. The photos matched up to reality. Jorge even took a few more photos for me on areas I had questions about. The finance manager Liti? (I am bad with names) was friendly, quick and efficient. She offered me an extended warranty and that was the extent of any additional add-ons. Pretty easy and straightforward. We got through this part of the transaction easily. Bottled water, coffee and snacks are available in their waiting area. Recommendation if you are buying a car...get there early. I was there at 9AM and when I left shortly thereafter, there were a lot people coming in to purchase. Good luck with your car buying! read more

Dropped my car off for my appointment for an OIL CHANGE at 12:45pm. By 4:30pm, I still hadn't received an update on my car. When I called, they said they were BARELY going to do it. Finally they finished at 5:30 pm but told me to hurry up if I wanted the car back the same day because they close at 6pm. Manny is an unbelievably slow technician with no customer service skills. The least they could have done was stay until I arrived due to their slow service and lack of communication, but I didn't even get a single apology. Can't believe they left me without a car for a whole day for a simple oil change. Either go to a different dealership or avoid manny read more

We found my perfect vehicle here all thanks to Jean Paul (J.P) He was extremely kind, easy to talk to, and thorough. His personality felt like that of an old friend and he went ABOVE and beyond to get me into my VW. 10/10 Would 100% recommend, ask for J.P for the best car buying experience you could hope for! read more