Phenomenal car purchasing experience with Dillion and Ace at Vandergriff! This was an unconventional purchase for sure; I was negotiating on behalf of the Sisters (nuns) to purchase the vehicle and make it easy on their behalf. Dillion and Ace made it smooth from start to finish. From the moment I connected on the phone, Dillion ensured he would take care of us and earn our business. He got me connected with Ace and they were both extremely responsive. We did all negotiations over the phone and Ace even drove an hour in traffic to drop off the car to the Sisters so they would not have to come to the car dealership. It never felt pushy and they were okay to lose business if we genuinely found a better deal elsewhere - although they just matched whatever I found and took care of us from the jump. Highly recommend! read more

This place is definitely owned by Matilda's dad. They sell beautiful decrepit cars and won't honor their customers by fixing their mistakes. Don't waste your time. read more

I purchased my vehicle from Vandergriff on July 1, 2026, trusting that the recent service history provided by Vandergriff meant I was buying a safe, properly maintained vehicle. When my car started making an awful metallic rattling noise, I tried to schedule an appointment with Vandergriff sevice department but they were days out and I needed it looked at ASAP. Hiley Acura was able to get me in the next day and provided me with a loaner car. China at Hiley is amazing!! What they found was alarming. According to the records, Vandergriff had performed a brake inspection and replaced the rear brake pads on June 9. Just over two months later, Hiley Acura determined that my vehicle was unsafe to drive. Their inspection found that the rear brake job had been done improperly, including missing clips necessary to properly secure the brake components. I offered Vandergriff video evidence and documentation from Hiley Acura showing the faulty brake work. When I contacted them the refused to help me whatsoever. I'm a single mom who works in the public school system, and I simply cannot be without a vehicle for days. I had no choice but to have the repairs completed immediately, costing me nearly $2,000. Vandergriff is now refusing to honor their workmanship or reimburse me. Apparently, their customer service philosophy is: take your money, hope nothing goes wrong, and if it does.....good luck. When it comes to something as serious as brakes and vehicle safety, I expected accountability from a dealership. Instead, Vandergriff chose to leave me with the bill. Think twice before trusting them with your vehicle and especially before expecting them to stand behind their work. read more

Vandergriff Honda - Carfax report - Car Dealers Near Me - Arlington, Texas

Buying another new Honda, hoping to buy in Arlington, stopped in and wow this dealership will likely be closed up by Honda, or sell out soon . They are really hurting the previous owner and the Vandergriff name, If you have a list to check off bad business practices, they hit all the bad points, the only thing that keeps them going is Honda, a very good car, and a very nice lady at the entry, from those 2 points its "Step Into My Parler said the Spider to the Fly" read more

Mo was phenomenal!!! Loved loved him!!! But unfortunately Honda has screwed me 1st they switched my account without notifying me ... until AFTER i called to see where my car payments went because they disappeared on my account!! After that they stated they NEVER received my payments although my bank account showed they did.. They also charged me a NSF toward the old account thay they closed .. Its crazy I pay on time...I pay bi weekly and APR.. THE CUSTOMER SERVICE IS GARBAGE!! read more

Vandergriff Honda - A copy of my bank account that Honda customer service stated they didnt received - Car Dealers Near Me - Arlington, Texas

Horrible service! Stopped in for a simple oil change. This service would usually take 30-45 mins in any normal place, not here! Took 2 hrs! When I arrived I notified the service person GUY (yes that's his name) my phone number and I was sitting right next to his area in the waiting lobby. I noticed he was chatting it up with someone for about 1 hr. 2 hrs later I finally went to ask him, where my car was. He looked at me and said "oh it's been ready". I asked him why wasn't I notified, I was sitting right in front. He said "oh didn't you get a text" I told him I didnt. He offered a free drink to make up for the extra 45 mins I waited. This is just plain bad svc. This is his job, and to try to turn it around just bad. Then he said "oh the text must have not gone through" or "it must've texted your husband". Just ridiculous... why ask for my phone number to start with. I guess there is a reason ppl svc there vehicles elsewhere. read more

If I could give this dealership 0 stars, I would. I have been a customer of theirs since 1998. I used to take my old car to their old location on Division street. That's how long I've been coming here. I've had 3 vehicles serviced here but I will no longer do that. They have ALWAYS accepted competitor coupons, but today I was told they don't any more. I DROVE 45 MINUTES OUT OF MY WAY. I could've gone to a dealership that's closer to me but instead I just wasted 90 minutes that I wish I could have back. I was offered their oil change coupon of $39.99 but I declined it. I have used my $29.99 coupon there before and it was not an issue. I don't understand why they didn't accept it and warn me that in the future they would no longer accept them. This is just poor customer service. An employee at another dealership told me he used to work at this location. He said they treat their employees poorly and that their sales department does shady things. I defended Vandergriff when this gentlemen told me this. Now that my eyes have been opened, I question a lot. read more

Very disappointing experience with them. They did not want to show me any cars and looked at me with disgust when I walked in. There are better dealerships out there! read more

Worst car buying experience ever. Everything was great until I found out about contract specifics that were withheld while signing the final contract. The finance manager lied about everything I signed and hid 2 extended warranties that I explicitly declined. The finance manager withheld 19 pages of the signed contract and I had no way to access the full contract. Once I found out 6 months later, the dealer had no remorse and I ended up losing almost $1,000. Never trust anything this dealer says especially when it comes to signing the final contract for a new car. read more

Went in for an oil change, left with transmission fluid change and car wash. Vandergriff is a decent dealership, no huge complaints besides the astronomical price tag on most of their services. However, they always offer complimentary drinks and round trip shuttle (Uber) on lengthy repairs. I purchased my car in another state, but Vandergriff keeps my car maintained. read more

I just got off the phone with Chris Lapid regarding a service appointment for a part on my wife's vehicle that is failing well before it should. This is an emissions part that typically lasts the life of the vehicle or well over 100,000 miles and Honda even has a Technical Service Bulletin (TSB) recognizing early failures on this exact make, model, and year. It seemed unreasonable to have to pay a diagnostic fee plus parts and labor to repair something that should not be failing in the first place. Unfortunately, Chris's philosophy and approach were completely different and unprofessional and frustrating. He said, and I am quoting: * "They don't make them like they used to. We all know everything made since COVID just sucks." * "All brands have problems like this." * "Cars today just fail earlier." * "I know advisors at Toyota/Chevy/Nissan etc. who will tell you the same thing." This behavior is unacceptable for several reasons: 1. Dismisses legitimate concerns: Instead of evaluating the vehicle or exploring solutions, Chris made broad, dismissive statements. Customers expect expertise and guidance, not excuses. 2. Undermines trust in the brand: By disparaging Honda and comparing it unfavorably to other brands, he cast doubt on the quality of the vehicles he literally represents. This makes me question my purchase and the dealership's reliability even more than I already had. 3. Lacks problem-solving mindset: Advisors are expected to guide customers toward solutions, whether through warranty, goodwill, or repair options. Philosophical statements like "things aren't built well anymore" show indifference rather than professionalism. 4. Reflects poorly on the dealership: Staff behavior shapes customer perception. Comments like this leave a negative impression that spreads through reviews and word-of-mouth. During the call, Chris repeatedly mischaracterized my reasonable request as wanting a "free repair," despite my concern being solely about the diagnostic fee for a part recognized by Honda to fail early. He even said, "I didn't think this phone call was going to take 36 minutes," first off you called me, secondly that's what happens when you make excuses and try to deflect and discuss modern car quality philosophy instead of trying to find a real solution. "I got like 6 people waiting in line I have to keep telling to hold on" Ding ding ding, my exact point. Instead of being productive, he chose to waste time and resources because he couldn't actually problem-solve. He had no factual, policy, or technical basis to stand on. He had no real argument. This conversation was a waste of time and left me extremely frustrated. My request was grounded in policy, industry standards, and expected vehicle lifespan, not in a desire for a handout that he kept insinuating. Due to this experience with Chris Lapid, I want to make it clear that I have no intention of ever purchasing another vehicle from Vandergriff or any of it's dealerships. The combination of repeated issues with this vehicle and the dismissive, unprofessional behavior I encountered has completely eroded my trust in both Vandergriff and Honda as a brand. I will also be sharing my experience publicly and with others in my network so they can make informed decisions and avoid a similar negative experience. It is remarkable how the actions of a single employee can so profoundly impact customer loyalty and the reputation of a dealership. read more

I wish I'd seen the two-star rating on this place before I'd come. That might have stopped me from making the mistake I did. I absolutely wanted to go with another Accord; my last two had both lasted me many years and while in an ideal world I could have waited until my wife's own vehicle was paid off, my '08 model had been declared a total loss. And I also wanted to go with another Honda dealership. I'd worked with Lute Riley and David McDavid in the past, and both had done right by me. So I looked through Metroplex-area Honda dealerships and found a model that looked all right. It was a '19 Accord--older than the models I'd previously had at purchase, but both had endured more than a decade--at a little over 16k. Again, we were still paying off my wife's car and I could deal with an older model. When we got to the dealership I noticed some cosmetic damage. The car's history was not accident free. Whatever. Some basic scuffing was something I could deal with and it was still nicer looking than the battled warhorse that was old enough to buy cigarettes. Sticker shock came as we went over the purchase. Between TT&L and a package that I'm honestly still vague on the benefits of but felt pretty non-negotiable, the price leapt up another $6000. I was upset, but concluded that any other vehicle would likely have a similar upcharge. Fine, fine, I could deal. I signed. I traded in my old vehicle and put in my settlement check for the accident. The next morning, when I backed out of my apartment parking space, the brakes let out an ungodly howl--something deftly avoided during my test drive by the sales associate parking it in reverse before bringing us out, so I would be going forward the entire time--and by the time I got home from work (less than 24 hours after purchase) the radar in the bumper was throwing up error messages. Lane detection was shot, as were cruise control and the automatic brakes. Today, a few weeks later, I took the car in for some care: first to my local shop, who were able to confirm that the rear pads were poor-quality trash, and that the radar was beyond their capacity to address, and then...well, then I reached back out to Vandergriff. They informed me that they were very busy and it might be multiple days while they investigated the problem, but that my car did have some coverage which should apply to the radar. I was willing to drive out from Carrollton to Arlington for what I thought was a good buy (ha ha), but they affirmed that the Honda True coverage should be valid at any Honda dealership. So I went to the much closer Lute Riley Honda. Maybe I could criticize them, too, for what's to come? But much like the doctor doesn't create the cancer, they just let you know that it's there, so too did their inspection reveal that not only did the sensor that Vandergriff sold the car to me with need to be replaced, but the serpentine belt that Vandergriff sold the car to me with was cracked and needed to be replaced, and the transmission mount in the car was damaged and leaking and needed to be replaced. Each of these was over a thousand dollars: between this and the brakes I'm out another $4k, none of which, it turns out, is covered. Going to these people was a mistake. I feel like I got the true Used Care Sales experience, and I don't like it. read more

Very pleased with the purchase of my Honda CRV! Neal went out of his way to get me the best deal and the whole process was smooth and worry free. read more

Vandergriff Honda makes a good impression on the buying process of the car. One of the many unique things about the dealership is its teeming with employees ready to serve and assist you with anything--especially a sale. I got to work with a gentleman nicknamed "Prince," who had his own bag of tricks to keep me in the chair, but his approach to the deal was friendly. He was relatively easy to work with and even offered me a coffee from the bar. We got to test drive the vehicle several times and also reduced the cost significantly from their initial value, however, I will admit that Vandergriffs packages for "car reconditioning" and "bumper to bumper" insurance is insanely expensive. Its easier fir buyers to just avoid these mark ups entirely--a but of a shady tactic on their part. Overall, I had a pretty ok experience. I would recommend them as a lot to shop out of but would also recommend to be extremely cautious of mark ups--they're astronomical. You can definitely lower the price of a car. Come in prepared with a price in mind and dont back off. Dont waste time. read more

These are despicable sharks using 1980's sales tactics. Are they really that desperate for a $20k sale? The used cars all appear to have been damaged even if they have clean carfaxes. Mismatched no-name tires, paint overspray... They call me 2-5 times a day trying to get me back in there-NEVER. The ploys they use are criminal: Took my daughter's license and wouldn't return it. It took me barging into the manager's office. What kind of game is this to them holding a 23 year old hostage trying to force a sale. Buy at your own risk. read more

March 25, 2026 My Service Advisor Hung Ho is the absolute best! he is very professional and nice and makes you feel welcomed My Honda is a 2017 accord and I have been taking my car here ever since I bought it The technicians do a great job on inspecting my car Kudos to everyone!!! read more

Horrible! If I could give it negative stars I would but obviously I can't. I purchased a "new" 2026 Honda CR-V 7/06/26 and my salesman was Blaze Dabelgott. The buying part of this was pretty smooth. I picked the car up and Gavin Smith showed me a few things about the car and I was on my way. When I arrived home, I glanced down at my odometer and it had over 600 miles on it. The car on their website stated 23 miles on it and when I looked at my paperwork and that also said 23 miles on the NEW vehicle I paid for. I then contacted my salesman Mr. Dabelgott and no response and then I contacted Mr. Smith the other sales consultant that briefly showed me around the car when I picked it up and he did reply back but stated that was why I got such a great deal is because Mr. Dabelgott had to go to another dealership that was " several hours away" and they could pass on the savings to me. I had an incredibly hard time getting ahold of anyone up there and left messages and no one called me back and this goes for upper management down to the salesman. Only after I got a text about a customer service survey that I only got some attention. A manager (Mr. Cox) did contact me and said they were going to fix the paperwork and let me know when to come up and sign the new paperwork but weeks later I haven't received and communication from the manager on this issue. I expected better customer service, and I got the exact opposite will not recommend them do anyone. read more

I'm updating my previous review regarding Vandergriff Honda in Arlington, TX because the situation was ultimately handled appropriately. After escalating our concerns, Mr. Wesley personally stepped in. He saw the condition of the vehicle firsthand and immediately agreed that the situation was unacceptable. He listened, took the issue seriously, and worked with us to reach a resolution that made things right. As a result, the dealership returned our original trade-in, and we were able to come to a solution that satisfied everyone involved. While the experience was extremely frustrating at first, it is important to acknowledge when leadership takes responsibility and resolves an issue correctly. Mr. Wesley demonstrated strong leadership and accountability, and because of his involvement, the issue was resolved to our satisfaction. We ultimately left happy with the outcome. Thank you to Mr. Wesley for stepping in and making things right. read more

Vandergriff Honda gave me an offer for my used car through CarGurus on 12/07/2025. The offer was for $22,675 and said it was good for 7 days pending a hands-on inspection. I made arrangements to accept that offer and meet for the sale. Alex Arcos met me on 12/12/2025 and did his inspection. He then said he could pay about $1500 less. When I asked what was wrong with the car Alex said nothing was wrong. His manager came out and talked to us. I asked the manager why they wouldn't honor the original price and he said, "Marketing conditions changed." The bottom line is that Vandergriff Honda an CarGurus used a Bait-and-Switch. They wasted my time and fuel to get me in the door and then wouldn't honor their offer. read more

overall service was fine. I'm more of a first impression person. I just wasn't impressed by initial contact and demeanor of the service person. She seemed bothered and really uninterested in what I was explaining to her. it could have been just been a bad day for her. read more

Purchased my 2019 certified Honda CRV in mid year of 2024. First issue in June 2025 4CYL VALVE ADJUSTMENT. TECH FOUND OIL SEEPING FROM VALVE COVER, RECOMMEND PERFORMING VALVE ADJUSTMENT W COVER RESEAL ALONG W GROMMETS....Why was this CERTIFIED car not previously checked for oil leaks? This week my right LED tail Light went out. Keep in mind that my car has previously been seen by this service location and I purchased the car from this location. Never once did they mention a cracked led tail light. Now that the light is out and I have brought it to their attention. I have hardly driven this USED CERTIFIED car and issues. They want to charge me dayum near 1000 dollars for a part that costs 110 dollars and less than 10 mins to install. I have purchased most of my cars from this place and when I say NEVER NEVER NEVER will I ever purchase another car from this place. I don't recommend anyone to go here. I won't mention any names, but the service provider stated that it looked my car had previously been an accident. Asked if I purchased the car from Vandergriff and I stated yes. He stated that he doesn't work in sales, but the buyer must really check these things beforehand. This is ridiculous, you can't trust this company, they claim to sell CERTIFIED vehicles and I'm assuming that their service department does the CERTIFIED INSPECTION. People don't buy a used car here THEY ARE DECEITFUL I also noticed that on last visit 6/10/25 The service department recommended front pad replacement along w rotor resurface service soon (Yellow Warning) Checked brake lining on 6/10/25 LF 4 RF 4 LR 6 RR 6 Today's checked brake lining on 11/5/25 LF 6 RF 6 LR 7 RR 7 Wow, what a difference, they GAINED in millimeters...How is that SMDH. they tell women anything. read more

Ricky Rahman at Arlington Vandergriff Honda got us the best car, the best deal, and the best experience in the entire DFW area! Ricky, our sales representative, was incredibly polite and went above and beyond to negotiate with the GM on our behalf. He truly made the car-buying process enjoyable--something we've never experienced before. Take our word for it: go see Ricky yourself, and if you don't agree, let us know--but we're confident you'll have the same amazing experience. Just tell him the nurse lady who bought the 2026 Honda CR-V Hybrid sent you! read more

Used car manager lied about the true value of the car I sold to them. Kelly Blue Book value supports my position on this. I have the screen shot. Now they are listing my truck for $21K less than two days after I sold them my truck with my license plate number on the truck. It's the blue used Ford F150. They are asking for $21,891 with 100,002 miles. The used car manager is a big fat liar. You decided on what's best for you. I will never deal with Vandergriff Honda. They took the pictures of my vehicle while I waited inside. My license plates are in the picture. I have them with me. Yes, they will lie and take advantage of disabled veterans. So, what does that say about their character? They will lie, cheat and steal. Buyer beware of this dealership. read more

Bought a certified Honda Civic from Jose Perales. Great salesperson. Really goes above and beyond. Needed a second key made, so dropped off for service and Anessa (hope I spelled that right) really took care of things. If you need a car, give Jose a chance to earn your business read more

If I can give them a zero I would! They forced MPPs on me after I repeatedly told them I did not want them! They stated it was mandatory. I will be filing a complaint with the Texas DMV and well as the FTC. read more

Had an initial issue with purchasing a used car, but after some miscommunication was resolved, it turned into a great experience.

DO NOT buy a car from here. This is the most scam run operation in all od DFW. They play the "nice guy" card and act like their helping you, say yes to all your questions then you realize they got over on you because they know how to word things to make them look better and to sound like their helping YOU out when you're not. Youre still way over paying them and their warranties don't cover what they tell you they do!! I know a couple people who also have had issues here. DO NOT waste your time cause they definitely will!!! read more

Be honest and transparent about your pricing! Rushed to see a car that was well priced online just to get there and be told that there is $2,500 worth of add ons; however, when the price sheet was received that $2,500 turned into $5,700 - SMH! Would not recommend to my worst enemy! read more

Chris is AMAZING!!! Thank you for everything. The whole team was on point from beginning to the end.

Took my car in for one issue. What I got back, was my car with a greasy handprint on the seat and greasy boot prints on both driver and front passenger carpets. Very unprofessional. read more

Terrible car buying experience here. They will give you the run around on pricing and try to push their "extended warranties" and if you dont accept then they will give you attitude. After agreeing to a price and signing a contract then going back a couple days later to pick up the vehicle the dealer then tried to cancel the sale because they made a "pricing mistake" Don't waste your time and look elsewhere for a vehicle. read more

DO NOT GET SERVICED HERE! 10th gen civic under extended warranty for AC issues. Call to get it serviced and I was told I would have to pay out of pocket $499 for diagnostics if they found the issues not to be under the warranty. Shopped around and found that the cost of diagnostics for this particular AC warranty at the south Fort Worth location charged $465, Burleson location charged $200 for full AC service, NRH location charged $169, and Frisco charges $50. It's worth the extra drive to not risk paying $500 if they deem it unworthy of warranty. read more

I took my 2022 Honda Ridgeline in for a recall. After that my alarm started going off without warning. I took it back to them only to find out that there is now a short in my alarm system. This issue is going to cost me $1500 to fix. The vehicle has less than 35,000 miles on it. I have owned several Hondas in the past and never had an issue. This is a very new vehicle with very few miles for it to have such an expensive issue. Prior to the "recall repair " my vehicle had no issues. The service technician was not helpful and wouldn't hear me out. He kept telling me that the issue was not from the recall repair. I know that the recall was a wire harness issue and now something else electrical is happening......I don't believe it. They refuse to accept responsibility for messing up my truck. I am very upset that I trusted them to repair my vehicle only to cause catastrophic damage to other parts. DO NOT TAKE YOUR CAR HERE FOR ANYTHING!!!! read more

I left $50 secluded in my car and took my vehicle in for a recall repair and the service agent stole my money. also, the person who managed my repair was Bryce Ramay, he was super rude and he also failed my inspection after installing a new battery vs my inspection when my battery was fine resulting in a second visit in which I do not plan to return. I'm very disappointed in the dishonesty read more

We were charged appropriately $10,000 more than the price we were quoted. We stayed way too long and didn't get enough information before we went, so this made us the perfect target. Plus my husband is severely handicapped and it's hard to get out. I learned a lot in making this transition. If I ever buy another car I'll do a lot of research before I go and it will NOT be to Vandergriff Honda. We tried to talk to a manager but he would not come out and speak to us. I regret that I have to put one star. Minus would be more deserving for them. We bought the Pilot EX-L but when the paperwork was typed Chris entered the price of the Touring. He knows it and he knows we know it. I guess that's why George, the manager, wouldn't come out and talk to us. read more

Stop trying to force services into the costumers. Mr. Lapid was very condescending. You are there to advise costumers, that is it. When you start telling the costumers what to do with their car in an aggressive way you are out of line. Don't need to be asked 4-5 times. If I decline a service I'm aware of my decision. read more

Drove over an hour after being assured my instant offer would not be brought down below 50%. Cash offer was 5500 WITH THE DEFECTS MENTIONED. Show up and they say well there are a few defects, we can do 1500. EXCUSE ME? I listed the defects in the online offer. I was not expecting the full 5500, I'm not naive. But to slash it by 4K..... crooks. What a waste of a time, gas, and energy. read more

We bought a used Tesla from this dealership. The online list price was $23,750. Salesman tried to add in a reconditioning fee of $1,000 because when they got the car they had to replace the windshield. Ummm then fix it and list it for a different price. Don't list it and tell me it's now on me that you fixed it. Then they tried to add an extended warranty on the vehicle which we declined several times. They don't cover much anyways. So I didn't want it. We told the salesman several times we weren't buying the extended warranty. He comes back and says he got it off. So we agree to purchase the vehicle which in finance they snuck in an extended warranty for a gas vehicle on my Tesla which is an ELECTRIC vehicle. Make that make sense!!!! So I call and they said " oh you can cancel it". Yeah it's prorated! So I just paid for part of an extended warranty that is completely useless for my vehicle!!!! And I'm being charged interest on the amount financed including the useless warranty. Talk about shady!!! Thanks for screwing me! Oh and not giving a shit about doing so. You committed fraud! Contacted the email of the general manager and they don't care enough to fix it. Of course they reply to my review sounding sincere but that's all for show. They don't respond nor do they care because they got their sale/money! Your whole company should do a course in Ethics! read more

Terrible place to bring your car or buy one . They try to up sale you every chance they get and they also admit to selling used cars for new car prices. Came in looking for a simple transaction and something within my budget, well this place tried to charge me over $17,000 for a car worth only $9,000. Luckily my bank caught this and denied the transaction Also they will take advantage of you if you aren't used to this kind of environment. They even took my check and didn't even let me know that the transaction wasn't completed until I called off from work to show up with questions. When I requested a note to bring back to my job. (probably the worse note to bring to a workplace if you're ever late or absent) They play games and this place is a scam don't ever come here for business took over 3 days for 0 business to get done. read more

Vandergriff Honda - No detailed description on why I was here for so long and why I don't have a car.. So i'm left to explain to my job what's going on - Car Dealers Near Me - Arlington, Texas

I'm going to try to have an unbiased opinion when writing this review about my recent service visit. Nobody makes eye contact with you, as you awkwardly wait for the acknowledgment. Some are either busy with other customers, or others are busy having personal conversations while surfing through their phones. I didn't see a receptionist desk, I was a bit lost on how to get someone's attention. I spot the service advisor by his name tag and just approached him as he was walking back to his desk. Van was awesome on the phone at getting me a quick quote of $2,850 before tax for an Honda Civic SI clutch replacement. Offering to use OEM parts instead of throwing money into the wind with factory parts. The car was still not worth the repairs, but I still love my Civic and decided to move forward with it because I need my car and didn't want a monthly payment. He was able to get me a loaner car through Hertz, so I wouldn't be without a car. The repair would take about a day if all went well and I'm at the mercy of Honda, when they say its going to take 10 hours of labor to replace it. I know amateurs that say they can do it in under 8 hours but a certified mechanic taking ten hours to swap out clutch, that does seem a bit excessive. I'm not saying its not a big process and I do know what's required to get to the transmission but I was definitely suspicious about that. My invoice noted ready at 18:13pm, in at 11:49 day before, but they forget the customer gets a text message when the car is actually ready around 1pm. So, to me its already smoke and mirrors. The labor alone around $180 hour. I'm pretty sure there was a bump up of $120 for the loaner because I was unable to get back in time to pick up the car when ready. That, I took full responsibility because I even texted in to see if the car was ready before heading off to work for the next 3 days. The advisor seemed annoyed with me as if I were trying to take advantage of the loaner car situation. I wouldn't and I replied to his message of accepting the charge of $120 for the 3 additional days. But, he stopped responding to my text message when I asked who do I settle it that with, service or Hertz. So, when I saw the final charges it didn't say anything about the loaner and since a Hertz representative wasn't at their desk I still didn't know who was going to charge me the extra $120. I questioned the total amount and that's when the service manager got involved and came back to tell me Van told him on the phone there was a charge for the loaner. I didn't want to argue back and forth, and told him I accepted the charges. I still didn't see it on the invoice but he built into the cost of the labor. I also asked them to check a noise coming from my control arm and a leak I was getting from one of the tires before the car went in. Neither of those two things were addressed. They said there was no leak coming from the tire, although I was replacing the air every two weeks. So, they sent me an add on to the invoice for the TPMS sensor which would replace the valve if it was leaking. They were on backorder until next year, I declined. Then the noise coming from the control arm, he told me my sway bar was aftermarket OEM, and they couldn't do anything with it because factory parts don't fit. That was not accurate, the sway bar is original factory however the sway bar links and bushings have been replaced because on these Civics the bushings wear out fast. They went searching for the wheel lock nut and they flipped a container of oil in my trunk which spilled on my mat. Big repairs like this I have trust in Honda to get them done. I'll avoid this location in the future, Service or Buying/Leasing. So far the clutch feels great. The 3% service charge on the credit card is a big slap in the face. That's the cost of doing business. Never in my life have I seen a name like Honda charge a 3% fee on a transaction, that's expected at a local mom & pop garage. 3 Stars for many things you did right, but this was not a fantastic experience overall. read more