May 2026 review. BUYER BEWARE.
We've supported this dealership for years, which honestly makes this experience even more frustrating.
Luis was our finance guy. Jordan was the salesman. The first red flag was a "dealer accessories/service" fee of over $4,800 added to the paperwork. We specifically asked what it covered on the truck we were seriously considering, and were told it was for services performed to prepare the vehicle for sale. Fair enough... until we reviewed paperwork for a completely different truck and found the EXACT same fee -- same amount, down to the dollar.
So we asked again: did both vehicles receive the exact same work? Nobody could give a straight answer. No new tires. No major upgrades. No extensive paint correction. Nothing that justified nearly FIVE THOUSAND DOLLARS being added to both vehicles.
What's even more concerning? During negotiations, the fee suddenly disappeared completely. So naturally, that leaves consumers wondering: if this fee was truly necessary, why was it so easy to remove? That alone felt extremely misleading.
We ultimately left that night because we did not like the final deal presented to us.
The NEXT DAY, my husband decided he actually wanted the other truck we had looked at. He spoke directly with both the salesperson and finance department by phone and text. Numbers were discussed. Trade information was reviewed. Monthly payment was determined. He was told to come back and finalize the deal.
Believing everything was lined up, he emptied out his trade vehicle at home, got ready, and drove back to the dealership -- only to walk in and see another family actively filling out a credit application for the SAME truck he had just been told to return for.
The manager then approached him and said:
"We can't take the keys from them, but you're next in line."
Excuse me?
At that point, the dealership already had ALL of our information, had worked numbers with us, discussed financing, and told him to come finalize the purchase. Yet somehow we were sitting there waiting to see if another customer's credit application would even be approved first. It was approved, and we literally sat there watching them celebrate while realizing the truck we believed we had a deal on was being sold out from under us.
That is not how loyal customers should be treated.
Our family has purchased multiple vehicles from this dealership over the years, which is exactly why this experience was so shocking. Transparency matters. Integrity matters. Respect for people's time matters. Especially when families are making one of the biggest financial purchases of their lives.
At this point, we truly hope corporate or upper management reaches out because this entire experience raises serious concerns about both the dealership's pricing practices and how customers are handled during negotiations.
My husband also has a platform reaching over 200,000 people locally, and honestly, this experience warrants a full storytime simply to warn hardworking consumers to ask questions, review every fee carefully, and protect themselves from potential financial harm before signing anything. We would much rather share a positive experience than this one, but what happened here was unacceptable. read more
