Ladies this place is where you want to bring your car. Work was outstanding and the customer…read moreservice as well. No fast slick talk and no pushy trying to over sale anything. Nothing but thoroughness patience and kindness. This place is also REASONABLE! My car feels brand new. I will back to make sure my car is ready for the summer. Thanks Paul!

Paul is not only the nicest guy, he's very straightforward. Took my car for an AC issue and he was…read moreable to quickly diagnose it and gave me options for my repair. His billing system and invoicing is easy to understand and itemized. We dropped the car off and it was ready when he said it would be. A lifetime warranty on the parts and he gave us a warranty for his labor. He explained everything to us and advised on next steps, if needed. It is challenging to find a good mechanic. It is impossible to find an honest mechanic. We were blessed to find both with Paul. Awesome guy and ethical in business. I don't have to look for another mechanic, he will get all of our business!

Go see Thomas at Vandergriff Toyota Arlington for all your car buying needs!…read moreWe just bought from him and it was a very pleasant, no game playing, fast no hassle experience! Jake Ryan, the finance manage was pretty awesome too!

I will not be returning to this location again. They have horrible customer service. My service…read moreadvisor was very short and when I asked him questions - he was not very helpful. They do not have a shuttle- even tho when scheduling thru the app, they ask you if you need a shuttle. They give you a $25 uber voucher - which was enough to get me to work (5miles away) but did not cover the ride back to pick up my vehicle. I would have made other arrangements had I known I couldn't shuttle to work. When I arrived to pay - I met Maria at the cash register. She never smiled - she seemed annoyed that I was picking up my vehicle. When she pushed the paperwork over to me to sign - I asked her what I was signing... silence... I looked up and she was just looking at the other woman employee that was standing in the cash register area - the other woman smiled and told me what I was signing. They do not make you feel welcome here. I sometimes go to the Burleson Toyota - they are wonderful - always helpful and kind. I will start going there for all my vehicle needs. I will not be returning to this Arlington location

Great experience with Angel and Joel! They were friendly, honest, and made the whole process easy…read moreand stress-free. Really appreciated their help and would definitely recommend them they were very professional knowledgeable and genuinely cared about helping me find the right car that suits me thank you again guys

March 25, 2026 My…read moreService Advisor Hung Ho is the absolute best! he is very professional and nice and makes you feel welcomed My Honda is a 2017 accord and I have been taking my car here ever since I bought it The technicians do a great job on inspecting my car Kudos to everyone!!!

My car salesman was jasmine cano. From the moment I walked in she was absolutely positive a…read morestraight shooter and more than hopeful during the whole proces. Vandergriff is such a clean bright place to get a good deal on the car you want.

Extremely disappointed with the way this dealership handled our truck purchase…read more We had already spent two days working out the terms with them. Everything was completely finalized this afternoon. We had a clear agreement on the price, the VIN, and every single line item on the invoice -- confirmed both verbally and through text messages. The salesperson specifically asked us to send our insurance information, driver's license, and another form of ID (VA ID), which we provided immediately. They even had our financial information. They acknowledged everything and told us their finance person would call us shortly to finalize the payment and complete the deal. Just a couple of hours later, we got a call informing us that the truck had already been sold to another customer who walked into the dealership. We were actively waiting for their finance department to contact us so we could finish the purchase. There was absolutely no confusion on their part -- they knew we had a firm agreement in place. Instead, they sold the truck out from under us without any warning or courtesy. This experience was incredibly frustrating and unprofessional. It shows a lack of respect for customers and a failure to stand behind their word.

Torry was the absolute best ! He was able to put me in a 2026 Hyundai Elantra. He worked very fast…read moreyet efficient. Loved every moment:)

Truly Life-Changing!…read more I am beyond grateful for the experience I had, and I want to personally thank Torian for making this happen for me and my daughters. On March 6th, I was blessed with a 2022 Ford Edge, and this moment meant so much more than just getting a car. It was a major step forward--coming from driving an old 2004 truck to now sitting in something clean, classy, and reliable. This wasn't just a purchase, this was the start of building my credit and setting a new tone for my life. Torian was already outside in the parking lot when I arrived, ready to help anyone without hesitation. From the very beginning, she was direct, honest, attentive, and genuinely invested in helping me. She worked tirelessly and exhausted every option possible to make sure I didn't leave without something that worked for me and my family. Torian, you are truly appreciated more than words can express. Your patience, dedication, and determination made this whole experience unforgettable for us. Her service was 5-star across the board, and the entire team matched that same energy. Everyone worked together, creating a welcoming, respectful, and encouraging environment. As a new customer, I felt supported every step of the way. I highly recommend this location to anyone looking to get into a vehicle. It truly doesn't hurt to stop by and try you never know what doors may open for you. There are so many great options and beautiful vehicles on the lot to choose from. Thank you again, Torian, and the entire team, for helping me take this next step for me and my daughters. We are forever grateful!

We purchased a 2026 Acura RDX from Vandergriff recently. We have always received excellent service…read morefrom Mauricio Reyes our service adviser on our 2016 Acura. He is one of the main reasons we returned to purchase our new acura from Vandergriff. Kyle Hudson our salesman and Christian Rodriguez the finance manager took great care of us. We couldn't be any happier with the our new vehicle.

If I could give this dealership ZERO stars, I would…read more I went in on Monday 4/20 and was there from 5:30 PM until 9 PM. I was told to come back the next day to pick up the vehicle, receive the license plates, and allow time for detailing. When we returned, we were made to wait 30 minutes before being told a part still needed to be installed and the car wouldn't be ready until the following day. Then we waited another full hour just to be issued a loaner vehicle. What makes this worse is that after I had already signed paperwork, they restructured my deal and ran my credit through multiple hard inquiries without clear communication. On the scheduled pickup day, we were again told the car needed to be detailed--despite being told the night before that it had already been taken care of. They also kept the second key. When my wife arrived for pickup, she was told the car would be ready at 1:30 PM, only to be left waiting an additional 45 minutes. At that point, we were told detailing was backed up and that a wheel still needed repair. This entire experience was disorganized, misleading, and extremely frustrating from start to finish. There was a complete lack of transparency, poor communication, and zero respect for our time. I will not be returning, and I would strongly caution anyone considering doing business here to think twice.

We had a stress free buying experience with our salesman Hector Corona. The drive in from Round…read moreRock was well worth it. This was one of our better vehicle buying experiences. I love my Ford F150. Two thumbs up. Thank you Hector and the AutoNation team.

I RECOMMEND THAT YOU GO ANYWHERE ELSE!…read more I have a SERVICE BULLETIN with the exact service procedures, diagnostics steps and parts list. I call this place to get an appointment. First the guy said he doesnt need the TSB number. Then tells me that I need to drop my car off for 3 days to be diagnosed and THEN they can schedule any repairs. I told him that I know exactly what service I need and that the TSB even gives the number of hours to complete the repair for each step of the process, keep in mind, the TSB was issued by FORD. So then he tells me, that I , "will have to drop the car off and get behind everyone else who got there before me to have it diagnosed.". It upset me at first but the audacity was actually a bit funny. I told him that will not work for me AT ALL, thank him for wasting my time and promptly hung up. WHAT A JOKE!!!!

Tommy was very nice and personable when he helped me with my regularly scheduled maintenance. I've…read morealways taken my car to the same Mazda dealership for about 8 years and this was the first time coming to this dealership. I scheduled easily online and received a loaner car with no problem. I hit my mileage so me coming in for maintenance wasn't unusual, however I started having radio/touch screen issues upon getting my car back. I realize my car isn't the newest anymore, but it is a little peculiar that it started RIGHT after I left. Tommy did check in with me a few days after to ask how my car was doing and mentioned I could bring it back in to get the screen checked out, but I haven't been able to go back. I'm hoping if I do it won't be an extremely expensive fix, but I'm not certain. All in all, my experience with the dealership was great, the place was very clean, they had good communication and I was in and out very quickly.

Battery died on me one random morning got it towed free to this Mazda location usually I go to…read moreBurleson.. anyways I go to get a new battery and they end up saying my car needs to stay there a couple of days because it won't turn on.. I go to check on my car and I literally see them driving it into the mechanic spot so I obviously am like hey bro so how'd you get the car in there... anyways this is just bad business I'm not fond of scandalous actions I wish i remembered their names.

Ren was helpful, friendly, and enthusiastic. KIA Vanguard is very clean and the people are very…read morehelpful.

Disappointed in Transparency!!…read more I am sharing this experience regarding my recent lease at Vanguard Kia of Arlington. We negotiated a 36-month lease at $511/month for a vehicle with the viral pink interior. During negotiations, we signed a worksheet where the 48-month term was clearly crossed out and rejected. However, the final digital contract reflected a 48-month term when we actually agreed on the verbal 36-month term during negotiations. The signing process felt rushed and somewhat disorganized. At one point, incorrect paperwork was presented, retrieved as a "mistake," she revised, and reprinted without a clear explanation of what she had changed. There was significant focus on reviewing additional coverages, but the lease term was not verbally revisited or clarified. I also asked multiple questions about the 30,000-mile limit (10k per year), which is standard for a 3-year lease, further reinforcing our understanding that we were agreeing to 36 months. When we raised the discrepancy with management, references were made to camera footage supporting the transaction; however, this footage was not produced during our follow-up meeting. I do want to acknowledge that the Finance Director was professional and courteous in our discussion yesterday (different than our Finance manager the day we signed) At this point, my primary concern is transparency. While I was offered the option to restructure the lease, it did not address how the process was handled. I have chosen to honor the written agreement but felt it was important to share my experience. If you value honesty and transparency I would not recommend coming here, I have never had an experience like this at other premium or quality dealerships, nor have I ever walked away feeling genuinely deceived. Thankfully, I obtained the original deal sheet showing the 48-month term crossed out. I strongly encourage future buyers to carefully review every line of digital documents, double check everything and keep copies of all negotiated paperwork.