The service manager by the name Ryan hill truly went above and beyond for me when I brought my vehicle in for service. He made sure I had direct contact with him at all times and he didn't try to sell me on anything he didn't truly think I needed and even checked for any coupons available for my service and he made sure I was in and out quick. Honestly a 10/10 customer service experience. read more

We purchased a 2026 Acura RDX from Vandergriff recently. We have always received excellent service from Mauricio Reyes our service adviser on our 2016 Acura. He is one of the main reasons we returned to purchase our new acura from Vandergriff. Kyle Hudson our salesman and Christian Rodriguez the finance manager took great care of us. We couldn't be any happier with the our new vehicle. read more

If I could give this dealership ZERO stars, I would. I went in on Monday 4/20 and was there from 5:30 PM until 9 PM. I was told to come back the next day to pick up the vehicle, receive the license plates, and allow time for detailing. When we returned, we were made to wait 30 minutes before being told a part still needed to be installed and the car wouldn't be ready until the following day. Then we waited another full hour just to be issued a loaner vehicle. What makes this worse is that after I had already signed paperwork, they restructured my deal and ran my credit through multiple hard inquiries without clear communication. On the scheduled pickup day, we were again told the car needed to be detailed--despite being told the night before that it had already been taken care of. They also kept the second key. When my wife arrived for pickup, she was told the car would be ready at 1:30 PM, only to be left waiting an additional 45 minutes. At that point, we were told detailing was backed up and that a wheel still needed repair. This entire experience was disorganized, misleading, and extremely frustrating from start to finish. There was a complete lack of transparency, poor communication, and zero respect for our time. I will not be returning, and I would strongly caution anyone considering doing business here to think twice. read more

My dad who is hard to please recently bought a car from Vandergriff Acura. They made it so easy for him. He was able to do everything online and they even delivered the truck to him. Angel was a very helpful sales person. read more

I recently agreed to purchase a used 2025 Tesla Model 3 from Vandergriff Acura but after agreeing on the exact purchase price and making an appointment to complete the purchase, they called to say that they had sold the vehicle out from under me as I was en route to the scheduled appointment. I had even secured a $20,000 cashiers check in the dealership name as my down payment. Internet Sales Director, Michael Sessions, had been in contact with me to say they were in process of cleaning & charging the car so that it would be ready for delivery. I was dumbfounded when they called to say another buyer had just signed the contract - why were they even showing it to other buyers while I was on my way? it really speaks to the dealerships lack of integrity, avoid this place at all cost! read more

Drove over an hour to this dealership based on a listing for a 2022 Tesla Model Y showing ~36K miles. When we arrived, the actual mileage was 63K, a 27,000 mile difference. That's not a small mistake, that's a completely different car. Despite this, they kept us there for over an hour saying they could "work with us," only to come back and able to knock $200 bucks off. We came in good faith, ready to buy, but the situation felt misleading from the start. Very frustrating experience, especially having my family with me and making the long drive. I'd recommend double-checking all details before visiting and beware of misleading info at this dealership. read more

Vandergriff Acura - Auto Repair Near Me - Arlington, Texas

I have never regretted doing business with a dealership more than I regret doing business with Vandergriff Acura. After being contacted by the dealership involving a request for information, I initially explained to the sales person that Arlington was too far away for me to realistically purchase a vehicle. I was assured transportation would not be a problem because the dealership could pick me up if I wanted to test drive. After arriving, however, I repeatedly expressed hesitation about purchasing a vehicle there and stated that I wanted to continue shopping elsewhere before making such a major financial decision. When I later asked to go home, I was told the dealership "does not offer return services." Because I had been brought there by the dealership and had no transportation of my own available, I felt trapped. I arrived around 10:00 a.m. and was not able to leave until approximately 8:00 p.m. (in a loaner vehicle), causing me to miss work. What should have been an exciting vehicle purchase immediately became an ongoing nightmare. Within approximately one week of possession (the dealership retained possession for a week to "shop" it, whatever that means), the vehicle developed a check engine light, emissions warnings, and AWD warnings. I returned the vehicle for service, waited for hours, and was told the issue had been repaired. The exact same warnings and codes returned the very same evening. As a result of this dealership, I was forced to make repeated hour-and-a-half trips between Dallas and Arlington, take additional time off work, incur toll and fuel expenses, and repeatedly rearrange my schedule to accommodate repairs that did not resolve the problem the first time. Communication throughout the process was consistently poor or non-existent. Follow-up on repeated requests for status updates were also sub-par and unacceptable. When I was told my vehicle was finally ready for pick-up, I arrived after taking time off work and driving an hour-and-a-half only to discover it was not. I was forced to wait over an hour, and ultimately arrived late to another shift because the vehicle was still not ready. The vehicle was also sold with a damaged rear bumper reflector assembly and an overwhelming cigarette smoke odor. While the bumper issue was eventually addressed, it should never have been my responsibility to discover and pursue repairs on multiple issues so shortly after purchase. To make matters worse, I later discovered that while my vehicle was in the dealership's possession for repairs, it was driven on toll roads, resulting in charges to my toll account. The dealership also charged tolls to my account that I had never taken. To date, I have not been contacted with a resolution on this. I was not provided my purchase paperwork and despite my repeated requests, finally had to go through my lender, who I did not know until they contacted me directly. I later discovered thousands of dollars in add-on products that I have since canceled. Due to these undisclosed add-ons (that I specifically said I didn't want) I'm now paying new car pricing for a used 2022 Honda with 66k miles. The overall experience has been an ongoing nightmare: the pressure, the repeated failed repair attempts, the lack of communication, the lost income, the lost time, the repeated expenses, and the complete loss of trust. The dealership has since attempted to "compensate" through insulting "reimbursement" offers. However, I've lost wages, promotion opportunities, and my excellent reputation for reliability at work due to the incompetence of this dealership. The experience of buying and owning a car through Vandergriff Acura has been hellish and wish I had found the car at an honest dealership. I will now have to pay thousands more to severe ties with this unethical dealership, causing additional financial distress on top of what they've already created for me. I have filed a complaint with the BBB and Ken Paxton's office under DTPA, as well as retained an attoreny to pursue legal action. I cannot recommend this dealership. read more

I had a frustrating experience. I was there for about two hours despite having an 8:30 AM appointment, and I noticed other customers coming and going while I was still waiting. My service advisor, Taylor Jones, did not seem proactive--each time I asked for an update, I was told they hadn't brought my keys yet rather than him checking on the status of my vehicle. Given that he was my advisor, I expected more follow-through. Additionally, it was Taylor who walked me to my car, and I was told to only complete the survey if I could give 100%, otherwise not to fill it out. I later received an email referencing the survey and offering a detailing service if I gave a 100% response, which didn't sit right with me. I have not completed the survey. Overall, it didn't feel like my time or feedback was respected, and I'm not sure I'll be returning. read more

Was sold a used car here, two weeks later the check engine light came, it took another two weeks to schedule an appointment, a week for diagnostics, was recommended a $3k fix with no warrantee coverage. Do not buy used from this place. read more

The service department deserves five stars but the sales department is a no. Their lack of knowledge is a turn off. I asked them a simple question and it took three employees to ultimately direct me to ask someone at another dealership. I found that to be surprisingly unhelpful and unprofessional. If they're not getting a sale from you, they don't seem interested in doing much for you. However, I think that this may unfortunately be the culture of sales at Acura as I've seen this at different locations. This is my first and last Acura. Back to the service department- I've always been greeted warmly and serviced quickly. When there were service delays, the staff has always provided timely updates and tried to be as accommodating as possible. I appreciate the consistent level of service I experience here. read more

Want to know what is wrong with your car? It will cost you $240 to just find out. Also, bought a 2 year pre-owned Acura from them and did not know it was previously in an accident. Also, we bought an MPP warranty from them of 4 claims were denied. Lastly, we bought a 2 year old pre-owned Acura from them and did not it was in an accident till we went to sell it. OVERALL, A VERY POOR EXPERIENCE! read more

Recently leased a sub from these guys, and I was totally impressed with the salespersons: Christian, James and the manager Patrick on the last minute purchase we were making on New Years Eve , they were packed with people trying get those end of year deals. We purchased very little going back and forth, and a very good price. Now several years ago I went to Vandergriff Chevrolet to purchase my dream Corvette and was totally disappointed and dismissed, so my expectations were not very high, but hardest part this time was trying setup the apps for phone on a holiday, if that's all the pain I have I'll take it!! read more

Vandergriff Acura - My wife and I picking up our vehicle - Auto Repair Near Me - Arlington, Texas

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Kapil is amazing! If you are looking to purchase a vehicle he will definitely do his best to help you out!

Bryan N. was literally the best service advisor I've ever had, through five Acuras. He was polite and informative. The dealership is large, bright and spacious. They have lots of snacks & a Coke Freestyle machine!! read more

Vandergriff Acura - Auto Repair Near Me - Arlington, Texas

Horrible customer service especially after you buy a car they don't care about you. They're just there to sell a car don't buy from them and I love how they stick additional charges on there and who's to say they did whatever they're charging you for they did that with me for over $3,000. I really don't recommend Vandergriff whether it's Vandergriff Acura. They're probably all the same at all of the dealerships. read more

Kapil was an amazing salesperson. It was a long distance to get the car but I love my MDX!!

Went here today looking to replace my vehicle that was in an accident. Julio Cifuentes helped me with my purchase and went above and beyond to make a usually stressful experience great! I am happy to say I found exactly what I wanted. read more

Vandergriff Acura - My new Acura! Thank you Julio!!! - Auto Repair Near Me - Arlington, Texas

Worst customer service. Bought a used truck here, after everything was paid for the salesman couldn't even bring me the keys when they brought the truck around just gave it to some random worker to give to me. The key fob didn't even work other than to be close enough to start the vehicle. Tried calling everyday after that to speak to him, he would never answer or call back. Tried to call the original salesman I started the deal with same thing. If he did answer he said would find out but never called back. Never buying from a Vandergriff dealer shop again! read more

I saw a used car online and was emailing with the internet sales department, who never answered my questions accurately and kept insisting that I needed to come in to get the best pricing. My husband and I went into the dealership, said that we'd seen this specific car online, and after a test drive, we were prepared to purchase the car. I asked a number of detailed questions about the original price to understand options this car had in comparison to another that we were considering. At that point, the sales manager brought over a price sheet that reflected a price $2685 higher than it was posted for online and with dealer add-ons that were more than $2000 more than posted online. When I pointed this out, he said that if I'd told him I had looked at the car online, he would have given me different pricing. I'm unclear how me saying that I'd looked at it online and telling him that I'd seen the price fluctuating for a few days was not a clear indication that I'd looked at the car online. I'm also unclear on the insistence for me to come in to get the best price, then quoting me a price nearly $5000 higher than it was online. Today, we got an email addressed to my husband apologizing to him - not to me - which further cements my impression of how this place does business. read more

Alexandra Molina made my experience at this dealership amazing. Very seamless and helpful. also helpful and reaching out to make sure everything was still going great with the car. shop with her read more

I was interested in a car I found on their website that was listed within my price range. I drove 40 minutes to check it out, only to find out they hadn't included a $11,500 markup for dealer add-ons and "dealer adjustment" in the online price. Very frustrating and disappointing. The lack of transparency feels like a bait-and-switch tactic just to get people in the door. read more

We just bought a new 2026 Acura, that experience was fine, same as any other dealership. A week after we purchased the vehicle we decided to come back for a hand wash and had high expectations. We were very disappointed, not only did they take a long time, but they did not do a good job and we're pretty sure that they didn't actually hand wash it like we requested. We came back today to give them another chance and waited. 45 minutes before they even took the car back, they must have not labeled it correctly or something because it sat while other cars went through. we finally asked somebody. Hey why is the car not going anywhere and she went out to talk to one of the guys and they took it back right after that but then another 45 minutes later we're still waiting for this to be a luxury vehicle the service was not at all up to par. And the people we talked to were fine, but the people in the back that we're working on the car and in charge of taking the car back where the problem. read more

BEWARE!! We were lied to the entire time we were there. My husband and I are both looking for cars due to our cars being damages by hail. 1) We stopped by Vandergriff Acura and the first thing I asked was what interest rates they were offering. The sales guy says 7-8% depending on credit. I was shocked. We had been to another Acura dealership and they told us 3.99%. 2) I liked one of their SUVs on the showroom floor. I looked at the price and stated outloud, "$56,000." (this was upgraded from the orignal price of $52 for tint, luxury package and a few other things) He said confidently, "don't look at the price" making it seem that it shouldnt be a deterant and giving us the impression they could work something out. When it came to talk numbers, he stated the price for the vehicle was $59k+. When asked about the $3k difference, he said that they added the sideboards, window tint, and roof racks had not been added to the price and/or sticker on the car. Then tries to tell us that the luxury package that the $56k included was for the floor mats and the cargo tray equalling $3k (not only outrageous but also standard according to the prior dealership we visited). 3) my husband test drove a used TLX S type marked "As Is, No Warranty." As I'm sitting in the passenger seat, something under the glove compartment is leaking on my sandle. The sales guy says its probably cleaning solution because they clean it to show. The car was filty and had not been cleaned. On our drive home my husband finds the same exact car on their website marked as certified. They say car salesmans are crooks and liars and this dealership truely stands up to that. I will never buy a car from any Vandergriff! read more

Drove 3.5 hours for a scheduled test drive. Arrived to find neither the car nor the salesman were available! They claimed the car was out for sale to wholesale and had problems timing and serpentine belt. Wasted 7 hours of our day! read more

This is a shady dealership with incompetent workers who act like doing their job is a nuisance. It's been 2 weeks since i've bought my car and the dealership keeps making excuses as to why my paperwork can't be emailed. Don't trust them! read more

SERVICE DEPARTMENT: Danny was so helpful and gone beyond the call of duty to help and walk me through getting the security code for my radio and navigation system over the phone. The other guy (Hiley Acura)? Called three times and left messages twice - NOTHING! Got a bunch of run-arounds, being passed from one person to another, waiting on hold for minutes (5-10 mins), just to get a voice mail with no names - just extensions and no return calls. read more

I am not much to write reviews but after hearing close family and friends asking about my experience with Vandergriff, I do not recommended this dealership at all. When we bought our RDX sales consultant dismissed me when I asked about the second key. Vehicle was never fully cleaned or serviced. There was dog hair everywhere. Three months with the vehicle on our way back from a trip transmission started overheating. Took it the next day to have it serviced at and it turned out there was NO transmission fluid. They gave me 5 sheets of services the vehicle needed. I told them it was them who serviced the vehicle and again was ignored and just asked for payment. To make matters worse I was told by another Acura dealership that the vehicle did not have remote start like they had stated and the vehicle had been in an accident. Our excitement of buying our vehicle was ruined by the lack of transparency. read more

I would like to give a big thank you to Mikala! She provided excellent service! I have leased three cars from Vandergriff Acura and have requested her each time. She is so patient and very knowledgeable with not only the vehicles but any questions I had about the leasing process. I give her a 10 out of 10. Please ask for Mikala when buying a new or preowned vehicle. she will get you the best deal! read more

Just thought I'd write a review for one of best employees Vandergriff Acura has: I've worked with Brian Smith at Vandergriff Acura for several car purchases over the years, and I can honestly say he's one of the best! Brian has always gone above and beyond to make sure I'm taken care of--from helping me find the perfect vehicle to checking in afterward to ensure everything is going smoothly. What I appreciate most is that Brian is not just focused on the sale; he truly cares about his customers. Whenever I've needed help or had questions about any of my cars, he's always been there--friendly, professional, and ready to assist. If you're looking for someone who genuinely values customer service and makes the car-buying experience easy and enjoyable, I highly recommend Brian Smith at Vandergriff Acura! Also, I'd like to give a special shoutout to New Car Director Patrick Burns for always welcoming me in and helping to facilitate my car purchases by always making things as easy as possible. Thanks! read more

Better make sure your vehicle comes with a spare tire. I didn't - and 3 days after Acura Care expired, I paid $154 to have my vehicle towed for a tire replacement. This is my fourth Acura, and my third from this dealership, but apparently customer loyalty is not appreciated, because they have refused my request for a reimbursement. read more

What are great experience from start to finish! I brought my vehicle in for a warranty transmission repair and Cindy was very helpful and knowledgeable. She made sure I had a loaner and even offered to get me in one sooner so that my transmission did not get worse. She kept me updated throughout the entire process while she communicated with the mechanics and the manager, Veron. All parties were very polite helpful and made what could've been a stressful situation, smooth. read more

Made an appointment, drove an hour and a half to see two cars. The moment we got there our salesperson Ali pawned us off on one of his coworkers and never came back. Turns out neither were available and were actually out for maintenance. They held our keys and wouldn't let us leave when we wanted to, just an overall frustrating experience and a waste of time. read more

On my way to work at 6 am started my car and it would not start. I end up taking my husbands car to work. Later that day my husband jumped the battery & took it to Auto where they confirmed the battery was dead. My husband purchased a new battery. I bought that battery from Acura October 2022 still within the 3 year warranty. I called & asked if I could bring their battery back & they can put a credit on my account. I didn't even want the cash. I was told no. It does not appear that Vandergriff is honoring the 3 year 100% replacement of the battery. read more

Watch out for the $4500 dealer processing fee needed to detail the vehicle. Yes Watch out for the $4500 dealer processing fee needed to detail the vehicle. Again, Watch out for the $4500 dealer processing fee needed to detail the vehicle read more

Vandergriff called to set appointment for recall work on my MDX, which i did. I was told that it's a 1 hour job so I waited. One hour and 15 minutes in I asked my service advisor when they would be done. At that point over an hours wait and my asking about my suv I was told another customer got the last part, and they could have another part there tomorrow. OK wow, A. Blaming another customer for taking the part is ridiculous. B. They asked me to bring my suv in for the recall. C. I could still be sitting there if I had not asked about timing. D. After waisting 2 hours of my time, the service manager (who was out that day) was going to call me the next day, not my request, they offered. He did not call, nor has he called me in the days to follow. This is a lesson in the A, B, C, & D's of failure on Vandergriff Acuras part. read more

Unfortunately we came in to purchase a car and we waited 2 hrs with the salesman we had an appointment with. He checked in periodically. Apologize for keeping us waiting. We never even test drove a vehicle. Then after 2 hours he turned us over to another salesman. Our time is valuable. We left after two hours when we realized we did not move the needle towards buying a car. We would not recommend this dealership. read more

I texted with Christian for 3 days then drove my two trade-ins from Waco to Arlington (3 hours round-trip) only to be told they don't have the car we'd been discussing. They acted like they had no idea what car I was even talking about until i pulled it up on their website and showed it to them. They tried to bait and switch me into the same model in a different color and different trim with different features. These are the kind of used car salesmen who give all other used car salesmen a bad name. I wish i could give zero stars. read more

They sent me a fake offer letter they said they'd honor in writing, and on the phone. They then failed to honor it. Strike one. After my trade-in, they wanted me to pay MORE than sticker price. Strike two. The salesman then wanted to forge my insurance to reflect his old lease instead of my actual car to use to get a promotional discount. He's shady AF! Strike three. Thanks for being jerks 8 years later! Only this time, you sent me straight to Sewell Lexus. I have a brand new Lexus SUV in my driveway tonight thanks to you folks at Acura! read more

I tried to get one resolution to the situation but Bryan the service assistant gave me no solution. Pricing isn't transparent. Not listed anywhere. Was not told what the estimate would be nothing. So no reduction was made, no an attempt on their part. I was asked to change my yelp review. It won't happen. Good luck. I will not use their services again..... read more

Extremely disappointed with my experience at Vandergriff Acura. Was in contact with a sales associate who had told me that his sales manager had told him that they would payoff my current vehicle with no negative equity. I confirmed this with the sales associate as I did not want to waste both of our time and he had confirmed that there would be no negative equity. I drove over an hour to get to the dealership to find out that it was not true. With that said, I was going to be $14k in negative equity. I had spoken with the sales associate who checked with his manager twice and was told that they couldn't do anything about it. I felt that I was lied to just to get me to the dealership which was a waste of time and gas especially again coming from over an hour away one way drive. For a company that says that they value their reputation so highly, it's surprising that they would lie to me just to get me to the dealership. I highly do not recommend going to this dealership! They will just waste your time. There are many other Acura dealerships in the metro. Shame on you Vandergriff Acura! read more

Vandergriff Acura - The confirmed text - Auto Repair Near Me - Arlington, Texas

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