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    Vandergriff Toyota

    2.4 (484 reviews)
    Open • 9:00 am - 9:00 pm
    Updated over 3 months ago

    Services - Vandergriff Toyota

    Auto brake repair

    Auto engine repair

    Vandergriff Toyota Photos

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    Maintenance required soon alert first time turning car on after picking it up from service department

    I dropped my car off at 9 AM on Saturday for two issues: a dashboard message saying "Maintenance Required Soon" and a right rear door handle that fell off the first time it was used. Despite having an appointment, I was initially told no one could work on it until the following week. After that was corrected, my service advisor (Bryce) told me it would take 2-3 hours to look at the car and that he would update me -- which never happened. I had to find him myself. I was told a part needed to be ordered and that the car would be ready Monday. I was not offered a loaner or rental, even though the rental desk was open while I was there. Over the next several days, I had to repeatedly call for updates, was given shifting timelines, and wasn't informed until Wednesday that more than one part was required. Being without my car during the workweek caused significant disruption for my family. Communication was reactive instead of proactive the entire time. When the car was finally ready Thursday evening, I was given a $25 Uber voucher, which only covered half the ride cost. Upon driving home, I discovered the maintenance warning was still present, meaning one of the original concerns was never fixed. The door handle was repaired, but the overall experience was disorganized, poorly communicated, and incomplete. Recommendation to other customers: If you choose to use this service department, be prepared to advocate for yourself constantly. Do not rely on promised timelines or proactive communication. If your repair requires ordered parts, ask detailed questions up front about transportation options, part availability, and realistic completion dates -- and confirm that all concerns you brought the vehicle in for are clearly documented and addressed before leaving.

    Jonathan L.

    Great dealership in Arlington Texas, by the mall. They had a lot of inventory that other dealers didn't have so I drove a little over an hour to get to this dealership passing 3 other Toyota dealerships. The sales experience started great and then got slightly rocking with the salesman but the sales manager Dalton Wilson stepped in and cleaned up the situation. Overall the experience was 8/10, I would say 10/10 but the salesman previously helping me was a lot to deal with. I got help from Carson who was super nice and professional (Which you should be at a dealership selling $50K cars, just saying) Eli in finance was also very professional and tried to get me in and out fast. I had already been there for about two hours so I needed to go. Overall I recommend this dealership as long as you deal with the mentioned people in this review.

    Clear coat burn in. A cheap repair method used by some body shops

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    Hi, June. Thank you so much for leaving us a stellar review!

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    Review Highlights - Vandergriff Toyota

    “Nancy Goodwin has always provided the best service and the team of mechanic on the team are great as well.”

    Mentioned in 6 reviews

    Read more highlights

    Vandergriff Hyundai

    Vandergriff Hyundai

    (336 reviews)

    Truly Life-Changing!…read more I am beyond grateful for the experience I had, and I want to personally thank Torian for making this happen for me and my daughters. On March 6th, I was blessed with a 2022 Ford Edge, and this moment meant so much more than just getting a car. It was a major step forward--coming from driving an old 2004 truck to now sitting in something clean, classy, and reliable. This wasn't just a purchase, this was the start of building my credit and setting a new tone for my life. Torian was already outside in the parking lot when I arrived, ready to help anyone without hesitation. From the very beginning, she was direct, honest, attentive, and genuinely invested in helping me. She worked tirelessly and exhausted every option possible to make sure I didn't leave without something that worked for me and my family. Torian, you are truly appreciated more than words can express. Your patience, dedication, and determination made this whole experience unforgettable for us. Her service was 5-star across the board, and the entire team matched that same energy. Everyone worked together, creating a welcoming, respectful, and encouraging environment. As a new customer, I felt supported every step of the way. I highly recommend this location to anyone looking to get into a vehicle. It truly doesn't hurt to stop by and try you never know what doors may open for you. There are so many great options and beautiful vehicles on the lot to choose from. Thank you again, Torian, and the entire team, for helping me take this next step for me and my daughters. We are forever grateful!

    I scheduled an appointment to see a car that I found on their website. Upon arrival, the salesman…read moreimmediately asked for my license and wanted to know if I had a trade. He asked about financing, and I said that I didn't need financing, but I wanted to see the car first to decide whether I was interested enough to take the test drive. He said this was standard procedure. I gave him my license and asked to see the car. I also gave him the keys to my car for appraisal. He said he had to make a copy of my license and get the car. I waited 10+ minutes for him to copy the license. When he returned, he said that he had to go bring the car around. So, this annoyed me right off. He knew I was coming, but the car had not been brought around, and it took 10 minutes to copy a license. After another 5-10 minutes of waiting, he returned with the car. It was dirty. He said that of course, if I buy it, they will clean it up. He also said that there was only one key, but he would find out if the existing warranty would cover a replacement key. WHAT? I drove the car and I actually liked it. BUT when we returned to the showroom, he went to the back to "run the numbers." They also appraised my trade, which is in excellent condition with very low miles. I had already run numbers on my car, so I know what it's worth on multiple platforms and in all conditions. I waited another 20+ minutes. He came out with the finance guy who put a sheet of paper in front of me and said, "sign here" and he would go over the numbers. I said, No. I'm not signing anything. They lowballed me by $8,000 what I've researched my car is worth. I understand the dealer's need to make a profit, but that offer was laughable. I said that I was unhappy with the "numbers," thanked them for their time and stood to leave. I asked for my keys, which they hadn't returned to me. Finance guy kept talking. At that time, my son, retired Navy, asked the finance guy for my keys. The finance guy kept talking. My son said that the conversation was over. It felt like we were being held hostage. We were at their mercy, forced to hear their spiel because they had my keys. My son demanded the keys for a third time. Finally, the finance guy stood, told the salesman to get my keys, and walked away. We waited another 5 minutes for my keys and left. I told the finance guy that I am a 67 year old woman, and this was not my first car purchase. I was disappointed in the lack of courtesy and professionalism. Perhaps they need more training, because they didn't know how to treat a customer with respect and simple kindness as opposed to fake smiles and obvious games. They were my first stop, but I've found the car I'm interested in at a couple of other dealerships. I'll be visiting them this week. The good thing is that I don't need a new car. I simply wanted to downsize. I'm not in a hurry and will wait on the right deal.

    Vandergriff Acura - My wife and our salesman Christian Rodriguez

    Vandergriff Acura

    (272 reviews)

    10/10 We recommend Sales Professional Jose Mendieta…read more Helpful, resourceful, kind, communicative, he answered each and every of our questions thoroughly, worked with us through and through.

    If I could give this dealership ZERO stars, I would…read more I went in on Monday 4/20 and was there from 5:30 PM until 9 PM. I was told to come back the next day to pick up the vehicle, receive the license plates, and allow time for detailing. When we returned, we were made to wait 30 minutes before being told a part still needed to be installed and the car wouldn't be ready until the following day. Then we waited another full hour just to be issued a loaner vehicle. What makes this worse is that after I had already signed paperwork, they restructured my deal and ran my credit through multiple hard inquiries without clear communication. On the scheduled pickup day, we were again told the car needed to be detailed--despite being told the night before that it had already been taken care of. They also kept the second key. When my wife arrived for pickup, she was told the car would be ready at 1:30 PM, only to be left waiting an additional 45 minutes. At that point, we were told detailing was backed up and that a wheel still needed repair. This entire experience was disorganized, misleading, and extremely frustrating from start to finish. There was a complete lack of transparency, poor communication, and zero respect for our time. I will not be returning, and I would strongly caution anyone considering doing business here to think twice.

    AutoNation Ford Arlington

    AutoNation Ford Arlington

    (232 reviews)

    Updated review. I…read morewould like to up the review to 3 stars for AutoNation Ford, Arlington. It seems they are striving to make things better and even corrected the mileage on the vehicle I was wanting to see. Unfortunately the mileage is still too high for my needs. Thank you Molly for your response and reaching out to me to correct this matter. If I see anything on the website, I'd be happy to contact this dealership. This is not reflective of all AutoNation locations. This review applies only to AutoNation Ford, Arlington. My experience with AutoNation Ford this one is in Arlington. I was emailed another vehicle that met my requirements and it was well below my price range. I asked about a carfax report for the vehicle and they happily responded with one. Unfortunately the vehicle on the website had 80k miles and the carfax report stated it had 168k miles. That's a BIG difference! Sure, it could have been a misprint, but being failed by AutoNation Ford, South Fort Worth in misrepresentation of a vehicle was enough to make me believe that these particular dealerships are not ones that I wish to deal with.

    How can we report this dealership? They are so unethical…read more Read the reviews folks. Perhaps they need to be turned over to the media to do a consumer segment on them. The General Manager leaves a response to call however it is impossible to get a human on the phone when you do call. Two words....STAY AWAY. They are all greedy and charge substantial amounts for repairs and that you do not know 100% if that is the real issue or not. You just go off their word. SCAMMERS!

    Hiley Mazda of Arlington - Waiting Area

    Hiley Mazda of Arlington

    (95 reviews)

    Tommy was very nice and personable when he helped me with my regularly scheduled maintenance. I've…read morealways taken my car to the same Mazda dealership for about 8 years and this was the first time coming to this dealership. I scheduled easily online and received a loaner car with no problem. I hit my mileage so me coming in for maintenance wasn't unusual, however I started having radio/touch screen issues upon getting my car back. I realize my car isn't the newest anymore, but it is a little peculiar that it started RIGHT after I left. Tommy did check in with me a few days after to ask how my car was doing and mentioned I could bring it back in to get the screen checked out, but I haven't been able to go back. I'm hoping if I do it won't be an extremely expensive fix, but I'm not certain. All in all, my experience with the dealership was great, the place was very clean, they had good communication and I was in and out very quickly.

    I went there with clear intentions that I came to test drive only. I just began my car journey and…read moream in the process of figuring out what I like. I worked with Carlos Belmonte and asked to test drive a Miata. He proceeded to ask me " Well can you even afford that?" I was so shocked I didn't know how to react or respond. That was completely unprofessional and rude, and none of his business. He then mentioned he doesn't get paid by the hour nor to do test drives all day. I will not be purchasing a car from him or that dealership since they believe they can speak to customers that way.

    Vandergriff Toyota - car_dealers - Updated September 2026

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