Go see Thomas at Vandergriff Toyota Arlington for all your car buying needs! We just bought from him and it was a very pleasant, no game playing, fast no hassle experience! Jake Ryan, the finance manage was pretty awesome too! read more

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I will not be returning to this location again. They have horrible customer service. My service advisor was very short and when I asked him questions - he was not very helpful. They do not have a shuttle- even tho when scheduling thru the app, they ask you if you need a shuttle. They give you a $25 uber voucher - which was enough to get me to work (5miles away) but did not cover the ride back to pick up my vehicle. I would have made other arrangements had I known I couldn't shuttle to work. When I arrived to pay - I met Maria at the cash register. She never smiled - she seemed annoyed that I was picking up my vehicle. When she pushed the paperwork over to me to sign - I asked her what I was signing... silence... I looked up and she was just looking at the other woman employee that was standing in the cash register area - the other woman smiled and told me what I was signing. They do not make you feel welcome here. I sometimes go to the Burleson Toyota - they are wonderful - always helpful and kind. I will start going there for all my vehicle needs. I will not be returning to this Arlington location read more

Mauri was a life saver, not sure how a break pad comes out but hey. Mauri was there every step of the way. Answered all of my questions and overall communication was 10/10. read more

My experience with Vandergriff Toyota was extremely disappointing.In 2023, I purchased a brand-new 2023 Toyota Camry XLE for approximately $42,000, expecting a dependable vehicle and good customer service. I took my vehicle to Vandergriff Toyota six separate times for horrible rattling noises coming from the ceiling and dashboard. They kept my car for many days altogether and repeatedly attempted repairs, but the rattling was never properly fixed. During the final visit, Jose and Johnny test-drove the vehicle and confirmed hearing the noises. I contacted Toyota Customer Care and requested a buyback, but Toyota denied my request based on feedback from Vandergriff Toyota stating that I had agreed the rattling was reduced and the problem was fixed. That statement was not true. I never agreed that the vehicle was fixed because the rattling was still there. In my opinion, misrepresenting my statement to Toyota Customer Care was a deceitful act. The manager involved was Jose. I called his extension several times and left voicemails explaining that he had misrepresented what I said, but he never returned my calls. I also emailed Toyota management and received no response. I felt completely ignored and ghosted after repeatedly trying to resolve the problem. In the end, I lost confidence in the vehicle and had to trade my $42,000 Camry for only $23,000--a loss of approximately $19,000. I believe this loss resulted from Vandergriff Toyota's failure to properly fix the vehicle and the inaccurate information provided to Toyota Customer Care. Based on my experience, I cannot recommend Vandergriff Toyota. Customers deserve honest documentation, accountability, respectful communication, and repairs that actually correct the problem. read more

Been here a hour 1/2 for a lil change and still haven't left at the time of this writing.Ive seen everyone before me leave and a entirely new group of senior citizens sit in the chairs around me.Should have just changed my oil my self but it was a free service offered. read more

I have been a loyal customer for almost 10 years. Thats all I buy is Toyota vehicles. I just spent 5 hours driving, wheeling and dealing a vehicle that I wanted. I finally took an offer that THEY(TOYOTA) gave me. I was super excited that I was getting this new vehicle. The guy left and then came back and said "so someone else is looking at the car and my GM who is Marvin Hall, said to tell you the deal is not going to happen and they are letting these other people have the car." Mind you there was not a deal yet with the other people yet. I literally started crying I was so upset. I have NEVER in my life been treated this way by Toyota! I was suppose to be sleeping because I have to work tonight but chose to go to the dealership instead. Yes that's on me. But taking an offer that the dealership gave and then having the rug pulled out from under me was so disrespectful, hurtful and a complete waste of my time! I don't even have words to express how I feel. This was just a slap in the face. My loyalty means absolutely nothing and Toyota of Vandergriff showed it loud and clear. I was there first, and because I didn't take the high ridiculous offer they first gave. They took it away for a "potential" offer that hadn't even happened yet. The guy drove my truck around, gave me my key and said "it's at the front" and walked away. I would rate this a zero if I could. I will NEVER do business here again and I am telling everyone I know not to do business here. When it comes to making a couple bucks more, it doesn't matter what the customer has gone through or that they were there first, Vandergriff is all about the money and they will drop you like a hot potato if it benefits them. They are NOT loyal to their customers!!!!! So disappointing! read more

I dropped my car off at 9 AM on Saturday for two issues: a dashboard message saying "Maintenance Required Soon" and a right rear door handle that fell off the first time it was used. Despite having an appointment, I was initially told no one could work on it until the following week. After that was corrected, my service advisor (Bryce) told me it would take 2-3 hours to look at the car and that he would update me -- which never happened. I had to find him myself. I was told a part needed to be ordered and that the car would be ready Monday. I was not offered a loaner or rental, even though the rental desk was open while I was there. Over the next several days, I had to repeatedly call for updates, was given shifting timelines, and wasn't informed until Wednesday that more than one part was required. Being without my car during the workweek caused significant disruption for my family. Communication was reactive instead of proactive the entire time. When the car was finally ready Thursday evening, I was given a $25 Uber voucher, which only covered half the ride cost. Upon driving home, I discovered the maintenance warning was still present, meaning one of the original concerns was never fixed. The door handle was repaired, but the overall experience was disorganized, poorly communicated, and incomplete. Recommendation to other customers: If you choose to use this service department, be prepared to advocate for yourself constantly. Do not rely on promised timelines or proactive communication. If your repair requires ordered parts, ask detailed questions up front about transportation options, part availability, and realistic completion dates -- and confirm that all concerns you brought the vehicle in for are clearly documented and addressed before leaving. read more

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Not a good overall experience what so ever. 2026 Tundra that was used. Several issues with this dealership which I would tell people to not buy form this store. First, they agreed to fill up my gas tank which had 10 miles left on the tank. When they handed me the keys, they had not put a drop of gas and the salesperson said he had to go pay for the gas out of his own pocket for me (true or not that is what he said). Secondly, the following week I noticed the drop down middle cup holder in the rear had stains and something was spilled left. The truck only had 12k miles on it so it looked like they felt like they didn't even have to clean it. Lastly, I had asked the salesperson to secure the items I had left behind for me since I was in a hurry when I left the dealership. I left behind important papers, Meta sunglasses, garage opener and several other things. At least 3 different times I spoke with the salesperson and he said there was nothing in the vehicle. This is the most untrustworthy and unprofessional dealership I have ever been to. I wouldn't buy a bicycle there if I knew what I know now. Save yourself some time and money and go elsewhere, no matter the price. read more

My salesman Nabil found me the 2026 toyota camry le I wanted. I waited about a week or so before it came. When I went to pick it up it was perfect. It was detailed and ready to go at the price we agreed on. If you go there ask for him. He listens to get you what you want. And helps you understand how a hybrid works if you have never had one. read more

I understand why this is so lowly rated. Came here for an oil change at 9am and it's already 1pm and it just "got pulled in". I'd give this a zero star if it were an option. read more

I called to see if a car was available. They said yes so I drove 30 minutes and I get there and they told me they sold it 4 hours prior. They wasted my gas and then offered me nothing for wasting my time or money. read more

they made deal sold me a car it was not there on lot.said will be there in few days they run my hard credit.it been waiting for more than 3 weeks I call left massage several times but no response so they are not good with their promises read more

Wasted three hours. Really don't want to leave this review because I'm so exhausted. I told Thomas the salesman MULTIPLE times that I would be the sole name on the title and I would be financing through BofA, who had already approved a loan with me and my mom as a co-sign. Multiple times this was mentioned. Not once was an issue mentioned. Went through the entire ordeal, 3 hours. Back and forth finding a right price. Multiple times laying out the situation. Test drove. My car. He test drove my trade in. Was very excited I finally was getting a new car, and after signing everything, I'm told by financing that Thomas is wrong and my mother has to be present but if I want I can try and finance through them by myself. These guys are scumbags and don't care what your situation is. If you want Toyota, go somewhere else, if you want any other car, stay clear of Arlington on i20. Vandergriff read more

So, the sales folks are nice on the front end, but afterwards, they don't have time for you. I purchased a CPO vehicle which requires that they provide two "working" fobs. I did receive two, but my mistake was not testing both. One was probably the original factory issued fob and works fine (even though it needed a new battery), but the other was a defective aftermarket fob. When I asked about it, they implied they would reimburse me for a replacement, but now I cannot get a response. read more

Unfortunately the process was horrible. I would advise anyone to reconsider buying a car from this dealership. Specifically, there was an employee there that truly ruined the entire car-buying experience for my family. Absolutely some of the worst customer service I have ever experienced. read more

Make sure you know what's required for maintenance for servicing before you schedule and what is included in your Toyota Care plan (2-year/25,000 miles for purchased vehicles [every 6-months or 5,000 miles). Took my vehicle in for a 6-month since it keeps low miles. Service rep stated: 1) according to the system they didn't change my oil and they would be doing an oil change for free today (duh, it's included in my Toyota Care plan), and 2) they're going to do a $29 fuels system clean since he's helping me out with a free oil change today (I declined). Anyway, it sounds to me like this may be a common practice at this Service Center so make sure you know what's included for free already and what's required because it looks like they try to upcharge or upsell to customers they think don't know what's included/required. And you guys owe me a free oil change outside of my warranty since you didn't do it last time. read more

Attempted to purchase a 2017 Lexus LX570 from Vandergriff via internet sales. The salesman, Meeran, was initially very responsive and I also received texts from Rhett, who said he was the sales manager who handles all internet sales. We agreed to a price which I felt was advantageous to both parties. In hindsight, negotiations were a little too easy--they immediately agreed to meet right in the middle between their price and my initial offer. After the agreement, Meeran took my info to run a credit check for a finance application, as I was giving them the opportunity to beat the rate my credit union offered. Sure enough, within a few hours, a hard credit pull showed up on my report. Meeran requested a $1000 deposit to hold the vehicle, and I informed him I was uncomfortable sending any funds over before I had our agreed upon deal in writing. He agreed, and said that they would send the buyers order right over. He (and Rhett) then proceeded to ghost me for several hours. Eventually, shortly before closing time, I got a text and call back promising again to send the buyers order. Sure enough, I hadn't received it by the next morning. Meeran said that Rhett had been busy but he would send it over shortly. A few hours later, Meeran called to let me know that, unbeknownst to him, another buyer had offered $1000 more than I had and they were going to sell the vehicle to him. He offered to still try to "work out a deal", but I let him know I would not be interested in purchasing that vehicle or any other from Vandergriff Toyota. I was relatively certain the plan was to verbally offer a lowball price, lock in my deposit, and then wear me out for more money. Reading some of the other reviews of Vandergriff bolsters this assumption. Very glad that I trusted my gut and declined to send the deposit before I had anything in writing, so all I'm out is a hard credit pull and a couple hours of my time instead of having to do a chargeback for the $1000. (Of note; they pushed me hard to put the deposit on a debit rather than a credit card). read more

Great dealership in Arlington Texas, by the mall. They had a lot of inventory that other dealers didn't have so I drove a little over an hour to get to this dealership passing 3 other Toyota dealerships. The sales experience started great and then got slightly rocking with the salesman but the sales manager Dalton Wilson stepped in and cleaned up the situation. Overall the experience was 8/10, I would say 10/10 but the salesman previously helping me was a lot to deal with. I got help from Carson who was super nice and professional (Which you should be at a dealership selling $50K cars, just saying) Eli in finance was also very professional and tried to get me in and out fast. I had already been there for about two hours so I needed to go. Overall I recommend this dealership as long as you deal with the mentioned people in this review. read more

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Reached out about a vehicle on a Sunday. They reached back and told me they were closed, told me they'd get with me Monday. Was really interested in the truck, haven't heard a word from them since. I'll take my business somewhere else. Waste Come to find out the vehicle didn't even pass inspection so advertising a vehicle that you can't sell isn't how you do business read more

I purchased a 2025 Toyota Camry from this dealership and was told I would receive a second key at a later appointment at no cost, and that my gas would be reimbursed since I live over an hour away. I scheduled the appointment and made the drive back, but the experience was incredibly unorganized from the moment I arrived. When I checked in with the service clerk about the key and the missing caps in the back row, I was immediately told to speak with other departments. Service sent me to parts, then back to service, then to sales, and no one seemed to know anything about the agreement that was made when I purchased the car. I repeatedly heard some variation of "I don't know" or "that's not my department," and was left waiting while employees pointed me in different directions instead of communicating with each other. Eventually a third-party key maker arrived and made the key for free, but it required me driving again to a separate location because of the rain. I never received the gas reimbursement I was promised, and the missing caps were never addressed. The lack of communication and accountability between departments made what should have been a simple visit far more frustrating than necessary. Customers shouldn't have to navigate confusion within a dealership just to receive what was promised at the time of purchase. read more

Just found out that what I thought was a brand new vehicle that I bought in 2019, a Toyota tundra, one of the three vehicles that I've purchased from here, had some body work done that was not disclosed to me. I've never had any body work done. I checked the carfax, nothing reported there prior to buying it, but the clear coat burn in was discovered by a shop where I'm actually having work done. I'm exploring all available options to address this with vandergriff Toyota read more

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"Buyer beware: I inquired about a 2025 Tacoma at Vandergriff Toyota and built a deal with the sales rep over the phone. I explained that it was a long distance from me and I wanted to make sure it would be there when I arrived. I even sent a picture of the cashier's check that I got on the way to the dealership to prove assurance I was ready to buy. Additionally, I offered to to give my credit card to hold the deal. They would not accept that. When I arrived, I was told the truck had already been sold to someone else and the dealership provided alternative offers for an older or brand new truck. It felt like a bait-and-switch to me. While the salesman was polite, the old adage still applies "when it seems to good to be true, it probably is" read more

I purchased a Jeep from this dealership on 09/23/2025 for 21,000, financed through Lendbuzz. After finding mechanical issues, the dealership gave me only two options: keep the faulty Jeep or trade it for a more expensive Toyota Camry XSE with 90,000 miles priced at 30,000. Despite explaining I couldn't afford the pricier car, they pressured me to take it, I was also misled about the payment schedule; they said my first payment would start after 2 months only to discover the truth after i had signed the contract, When I raised concerns or asked to cancel, a staff member threatened to drive the Jeep and leave it at my home, causing me distress. and fear .finally last week they offered to cover only \$1,200 for two months of payments doesn't address the pressure or my situation. The way they treated me isn't fair. I have suffered, been threatened, and put in a bad situation. I even regret the day I went there to buy a car. How can they treat their customers like that and expect us to refer others? No way--I wouldn't advise anyone to go there with such kind of treatment they gave me. They are heartless. Now, I can't even sleep thinking about how I am going to pay the bank this amount of money considering my monthly salary. Given this, I respectfully request a reliable vehicle priced at 21,000 or less, as I made clear from the start that was my budget and should not be forced into a more expensive car due to their issues. read more

Terrible service we closed the contract and I gave the down payment money they gave me the car with the broken window to take it to maintenance, I am a person with two jobs and the manager or supervisor of all of them is not aware of the effort of others even to bring the cars, I brought my car to be fixed and the manager kept the keys because supposedly the bank did not approve anything and some more things were missing they did not even warn me that I would be retained many days have passed and they do not give me a solution when the bank already gave the solution to His problem and they already called and the manager does not give me the car and gives me another solution, in addition the financier who attended me never gave me paper for the purchase of the car only the payment receipts, what is that? That's your service that I have to go ask for some papers that they had to give me the same day? And apart from that I have to lose days of work because of his nonsense of lack of responsibility, the car here is not a luxury it is a necessity, and all that loss of mine no one repairs me and to end up as a manager there oh manager you are useless since you can't even show your face and you send someone else to show her face for you read more

DO NOT COME HERE! THESE PEOPLE ARE SCAMMERS GO TO ANY OTHER TOYOTA!!!! Bought a 2025 used toyota camry with 29,000 miles on it, when i met with the finance manager he jacked up the price with fees saying "the toyota bank said since your are so young they want you to get the mpp plan" that mpp plan was 6,600 extra dollars i didn't know were OPTIONAL to pay. He LIED to me and told me I had to pay for the plan since im young. Sales person was fine, the finance department can go to hell. Cancelled those fees as fast as i could. read more

I recently had a very frustrating experience at Vandergriff Toyota that I feel other customers should be aware of. I brought my vehicle in for a simple oil change--something that should be routine and relatively quick. After checking in with the service department, I was told it wouldn't take too long. However, after sitting in the waiting area for over an hour and 45 minutes, I realized something wasn't right. When I finally asked for an update, it became clear that my vehicle had essentially been forgotten. There was no proactive communication, no status update, and no apology until I brought it to their attention. For a basic oil change, that kind of delay is unacceptable--especially when the issue appears to be a lack of organization and attention from the service department. I understand that dealerships can get busy, but completely overlooking a customer's vehicle shows poor management and a lack of respect for people's time. If you're scheduling a quick maintenance visit, be prepared to wait far longer than expected and to follow up yourself. Very disappointed with the level of service and communication. I hope they improve their process so other customers don't have the same experience. read more

My best friend just purchased a brand new 2026 Toyota Camry. Now he and I both LOATHE dealerships but we went in, we sat down with Andrew Vu & man the process went so much quicker than we anticipated. Almost as soon as we sat down, he came over, asked what we wanted, what was a preference, what we could do without, and shortly after he pulled 2 cars up and we chose the Camry. He got us in finance, got the car cleaned and detailed and we were off. My son and I plan to return in a couple months to get a car from Andrew again. Oh and the finance manager Ahmad was just as amazing, he chopped it up with us about sports and other things all while still doing his job in under 30 minutes!! It was a pretty smooth process!!! Ahmad & Andrew will be the reasons I return for both mine & my son's cars!!! Thank y'all, for making it a fun and short process. read more

Spoke with Vincent and ask for a video of the car he sent an exterior video and said he would send an interior video later. Submitted the credit app and called to follow up on purchasing a vehicle. Never received a response even after I sent a pre approval for the vehicle. Text the next day to get a response that the vehicle was sold. A total waste of time and an unnecessary impact to my credit. Buy somewhere else! read more

I have used your service department for over 15 years and have been extremely pleased. I continue to drive there even though there is another much closer to home. My recent experience was exceptional. My service associate, Jasmine, truly went above and beyond for me, and I trust your facility to keep my cars in great condition. J. Dunbar read more

It's always such a relief to have a trustworthy and consistent person helping me whenever I bring my car in for service. I see Jasmine Acoff almost every time, and she is always professional, kind, and so put-together even at 8 a.m. on a Saturday! Her attention to detail and the way she carries herself make the whole experience feel smooth and respectful. I really appreciate knowing I'll be taken care of every time I come in. read more

Never Ever go to Vandergriff Toyota. They are liars and scammers. Saw an ad for this car that I wanted to buy. Told Warren that I don't live close so don't waste my time. He guaranteed that he could get me in one. To make a long story short he passed me off to Mohammed and after putting down$3000 he sold me a 2018 Lincoln MKX. After two weeks of having the car the car stopped working. Was told to send it to get diagnosed and was told it was the starter. Marvin who is the used car manager told me to have the car towed back to Vandergriff and they would service it. After a few days Marvin informed me that if they couldn't fix it so he says that he would put in another car. Few days later we come back up there and was told I needed to refinance. Taken care of in finance and waited for the car. The new sales guy Nabil came and said I couldn't take the car home because it needed service. Called next day and was told some paperwork needed to be done and it should be ready. After calling all day I finally spoke with Nabil and tell me that the car is not finalized. When I asked when it would be ready he said that he didn't know.I asked for a loaner or rental and was told no.Nabil speaks to Marvin and he said he didn't want to work with me and that he is returning the Lincoln which they said was unserviceable. So now I am out of 2 cars and $3000. All I wanted was to buy a car from a reputable company and instead it was no communication and lies. read more

DO NOT DO BUSINESS WITH VANDERGRIFF TOYOTA OF ARLINGTON. If the listing says Vandergriff on it, just know the listed price is a complete lie. Do yourself a favor and continue looking elsewhere. This is a group of scammers. My wife and I have a two-month-old daughter and two teenagers and we are looking to upsize our vehicle. We came across a 2022 Chevrolet Tahoe at this dealership. The listed price was $41,558 + tax, title and license. In their disclaimer, it reads that the price listed includes dealer ads which is short for dealer additions. I work 12-hour rotating shifts at the local power plant in my town and my wife really liked this vehicle and wanted to check it out. We had planned on going up and going home with this vehicle. I got up about 4:30 A.M. yesterday (12-13-25) morning, got ready and headed to work. I got off about 5:30 P.M. went home and we headed up to check the vehicle out. My wife had called the day prior to set up an appointment with a guy named Melvin so they would know to clean it and have it ready. We live two hours away from this dealership so we drove two hours with our two month old daughter and my teenage daughter after I had worked a 12-hour shift just to get to the dealership and the Tahoe was squeaking underneath the hood from what sounded like belts. I took a video of it. Next thing we know, a different individual came out to help us because Melvin was busy but when we looked in the financial/director office, there was about 6 guys laughing, talking and carrying on so we were confused as to how "busy" he actually was. I asked about the noise and the guy said he wasn't sure about what the issue was. Then we get in the vehicle and the blower fan under neath the passenger side vents is making a terrible loud noise which indicates more issues. The salesman says he doesn't know what the issue is with that but that the car was owned by someone that worked at the dealership prior. If I had known of these issues, we never would have came for starters. We get inside to talk to someone above this salesman and they assure me that they will get the issue resolved before we take it. First off, why would a dealership of this size have a vehicle for sale on the lot with these issues? That's super sketchy. I looked past it and said as long as they get it fixed, all is good. My wife really still liked it. She went and test drove it and came back and said she still liked it. I said lets talk numbers. They brought me back a sheet with the "out the door" price and it was $52,000. Tax, title and license on a $41,558 listed price does not come up to that amount. I looked and they had added dealership accessories of over $4,000 to the price. I asked what this was and he said it was the inspection and other dealership cost. When I told him that this was different than was listed and that the disclaimer said the listed price already included everything except tax, title and license, he just said I can go ask but they're not going to take this off probably. I just told him that that is false advertising and I already had a bad feeling due to the vehicle having the issue and that they're going to have to get rid of the added unnecessary cost before I go any further and that we may or may not trade our vehicle in. My wife had checked with the dealership on her trade in which is a 2020 Mercedes-Benz GLB 250. Per the dealership with all her information entered correctly, the dealership valued her car at $21,000. We went back and forth and they still were trying to add this extra cost on the sale and then came back and said they would give us $11,000 on our trade. $11,000 after we already checked what it was worth through the dealership. This put us back at this $52,000 mark. I told them we will make a deal with them at the listed price plus tax,title and license and that we will take no less than $17,000 for her car. He came back and said he got told he could do a deal at $45,000 out the door without the trade in. I have never dealt with any dealership as sketchy as this one. These are sleaze balls and whoever the skinny individual was in the financial/director office that was giving him his numbers to present us with needs to be fired immediately. He is costing your company a huge loss in sales if this is how he conducts business with others. I wasted 4 hours driving to and from after a 12-hour shift with our 2-month-old daughter. That is a long drive for a baby. I will be reporting this issue further so that this company does not get away with doing this to any other individual. read more

Talk about pressure sales. Not surprised giving this family name. I was a former sales manager at another dealership and this place puts it ON YA. Be careful here. Bring someone who knows the world, don't fall for dealer tricks and this place is a MASTER at them. read more

On 9/22/23, I drove to Vandergriff Toyota to peak at what new vehicles they had in stock. I fell in love with the new Toyota Corolla Cross. The color, the smooth ride, the quietness of the vehicle, the body style, I love everything about it. Of course, I had just purchased my Camry in 2021, so I was certain there was no way I was in a position to purchase a new car at this time. But, let me tell you, Glenn and the team were phenomenal. They went above and beyond to make things work to get me in my beautiful new Cross. I couldn't be happier. If you're in the market for a new vehicle, contact Glenn Byrd, tell him Rhonda sent you. You can't go wrong, Glenn will make sure you get the car you deserve at the best price on the market. It's because of the knowledge, kindness, fairness, and customer service that I have just purchased my 5th vehicle from Vandergriff Toyota. I will never go anywhere else. They are great people who genuinely care about doing what is right for their customers. Vandergriff Toyota will always have me as a loyal customer. They truly value customers at the highest level of integrity. #VandergriffToyota 2023 read more

Vandergriff Toyota - My latest purchase from Vandergriff Toyota. Me, my new Toyota Corolla Cross Hybrid, and my incredible sales manager, Glenn Byrd! - Car Dealers Near Me - Arlington, Texas

We had a wonderful experience buying a new truck here. Toan and Meeran were great. It was such a pleasant surprise after the nightmare experiences we had trying to buy from other dealers :) read more

This afternoon at 2:30pm my wife and I went to Vandergriff Toyota, we went to buy another used car.we saw 2024 Rav-4 LE , but the price they quoted was $38000 , service staff were very rude and the price was too high read more

DONT BUY FROM THEM ITS JUST A BIG SCAM So on February 20th my mother put a $3000 down payment on a 2018 Lincoln mkx it only had 10000 miles on it and the test drive was perfect. They only said that the hood of the car was damaged and wouldn't open properly. Which for us was fine since we really needed a car we've be walking for 3 years now . We give them the money and take the car home . On April 1st the car won't start . We find that odd so we call them and tell them that we are having mechanical issues . They told us we need to pay $200 to tow the car out there . We found that absurd and asked if we could take it to a closer auto repair shop . They said yes so we did they told us that the starter in the car was completely damaged and needed to be replaced . We tell our dealership because we only had a the car for a month and they told us that there was no issues with the car besides the hood . They said they can fix it for free and they can come pick the car up for free . (Which is odd because they wanted $200 to tow it in the first place but wtv ) they come pick up the car and started working on repairs. Repairing took a week. Even though they said it was a 3 hr job... but again wtv. We call them to see the update on our car and they said something else is wrong with it and the car will start but won't stay on. Basically saying the car is UNFIXABLE . We were confused on our next step. The payments for this car comes up anis $500 and we find that absurd to pay when we haven't used the car since we pretty much got it . But anyways over the phone they told us that we can come pick out a new car since the car they gave us was a lemon. But when we arrive they tell us we have to go through the entire process of renting a car all over again And they asked for a co sign but when we originally purchased the car they didn't ask for a co sign. They are now telling us that if we don't get approved with the bank that we'll have to pay AGAIN for another car . And if we don't have the money for that then they are just gonna give us the broken down car back and tell us to fix it on our own even though we had no prior knowledge of the cars condition when they sold us the car. Also now they told us that for some reason that our car is unfixable and that we still have to pay it off . We complained about that and they said they would give us a different car . Now here's where things get messed up. We go up there and speak to Marvin and he says that we can get another car since that messed up the last one . They told us we can come pick up the keys . We found it odd but went up there anyways waited for hours upon hours just for them to say they need to do an inspection and that everything went through . we waited 2 days which is today. They called and told us that they never finalized the loan with the bank and the car was never finalized. We tried to ask questions on why it wasnt finalized but they said they no longer want to work with us and they are sending our UNFIXABLE car back to us that we have to pay off or our credit will be at risk . The car doesn't start and we can't drive it . Our car stoped working on April 1 we got it February 20th we only had the car working for 1 month . It's April 23 and nothing fixed they did absolutely nothing in the past 22 days but lie they said they could fix it then called and said it unfixable , they said they could give us another car and then said they never finalized the loan or the car , and now they are saying they don't want to work with us for asking questions . Now we are stuck with a car that doesn't work and stuck paying $500 a month for a car that doesn't work. We are definitely suing and I'm sorry for those that have gone through this HELP ME GET THE WORD OUT. read more

My senior mother bought a preowned car there. She went in by herself and wasn't vulturized. Honest good people - Rhett Townsend is the best to deal with. She was given almost new tires and there was an issue with one, and they replaced it at no charge. She also wanted some things after the fact, and they went out of their way to make her happy. Thank God. I work at ABC and we're always doing news stories on bad businesses, so it's nice to keep my eye on companies trying to make people happy. That's what it's all about. read more

Horrible experience in the service department with LUIS. Went in for a simple oil change, requested for a ride home and back since i had to get ready for work and got denied stating that it would only take half an hour. Ended up waiting an hour and a half for my vehicle, im late for work and frustrated. Needs some more honesty when working with people's time. Will not be coming back to LUIS anytime soon. I also recommend anyone to NOT service with him. read more

Update - don't believe the reply from their marketing , this is the same layout they use on their "offer" sheet . You can find another person with the same layout in the reviews. Don't shop at this ripoff dealership, they earned the bad reviews themselves with their greed. Good job sales team !! 1000%% stealership !!! Used Car listed for $35,000 but when we go do the paper work there was $2500 "options" I said what options? They said we charge a cleanup and detailing fee for all our cars, they keep lowering the "options" price to get me to buy; but hold on that's not even the worst part they tried to pull a quick one on the interest rate , mind you my credit not that bad 770 score , first offer was at 12.99% !!!!! With$3000 down payment , holy moly!! I walked out and then they ran out to me in the parking lot said sir can we negotiate, they dropped down to 9% , but with crazy payments. At the end they dropped all the way down to 3.99% and at that , they already lost my trust. Be careful you young or first time buyers , this dealership is not here to help you. I'm sure they found a loan for me at like 1-2% and tried to pocket the rest!! There are tons of dealerships that will give you a good interest rate , not this one !!! read more

Vandergriff Toyota - $399 for window tint when this car already came tinted $249 nitrogen ?Before this offer the "options" was $4500 there are no options ! - Car Dealers Near Me - Arlington, Texas

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