Yes. 5 stars. Deserve Infinite stars. Hi folks. Do you trust mechanics? Most of us are hit and miss with establishing trust with a mechanic. Let that feeling rest. MP Auto repair is family run. No, not your family, but they easily make you believe they are your own relatives. They truly do deserve a perfect 5 star rating.
I have been dealing with them over the last few years for my two G37s. This time, I had an issue with the convertible top on one of them. It was seen as a dealer part so I had to first go to Grubbs Infiniti. They quoted me $2053.00 for the entire assembly, each side. There are two of them. So that is over $4106 in parts alone. They quoted me $811 for labor, and the day I went, the associate quoted me $280 to diagnose the issue. I knew the issue, but they insisted they had to charge me, to tell me what I was telling them was wrong.
The day I called back to set up an appt with Grubbs, they quoted me over $800 for the diagnosis, and said the other person was mistaken, but since he was, they would knock it down to $450. Um. No.
The parts needed are two tiny gears. The ones I bought off Ebay are carbon Poly reinforced. To buy new complete assemblies made no sense, because they have the faulty gears inside. I had the new gears, told Grubbs to just forget it. Drove to Arlington to see if this was something the guys at MP auto could research and possibly fix. I offered to pay them $2000 since I felt that might peak their interest in going outside their normal area of expertise.
They agreed to do research, called me today said they would take the job. I fully disclosed the invoice from Grubbs, so they knew Grubbs was prepared to charge me over $5500. The guys at MP said they are in it to find solutions for customers, without charging them too much.
This afternoon I got the call my car was fixed and working perfect. The cost? Not $5500, and not the $2k I offered. $774.00. Yes. did you read that? $774. I was in shock. I offered for them to round it up to a clean $1,000. My offer was declined. $774.
I left feeling as if I should have found a way to stand my ground paying more, because I do not want to risk a business like this every going away. You do not find this level of expertise, with this level of integrity. You just don't. My sons G had an exhaust issue. MP doesn't do mufflers, but he gave me the cause and the name of a shop he recommended. I went to them, they found the issue, fixed it within 20 minutes, and $30. I should have bought a lottery ticket today. But this was no luck. This was kindness on behalf of honest businesses.
So if you own an import, please, you can't find a better place to get it repaired than MP Auto repair.
Take care. Hope you didn't get eye cramps reading. read more