I couldn't give them minus 5 stars, so they get one. Had my brother in law take his 2015 Chrysler 200 to Jerry's after the engine light came on and give the code for number 3 cylinder spark plug, coil or fuel injector fault. They quoted him $3,400 for all new fuel injectors, spark plugs and coils. Or, $2,800 to just replace the number 3 cylinder spark plug, coil and fuel injector. After asking them three times what their hourly shop rate was, Julian, supposed manager, finally told me $115 an hour. Actually reasonable for today's market. When I confronted Julian about the ridiculous up charge on parts and told him what I knew they actually cost retail. He said I was quoting 1980's prices. That he couldn't get parts at that price. I said but you're a business, you should be getting wholesale pricing. Julian said nobody does anymore. Then I showed him what anybody could purchase them for from RockAuto, $588. Then he started nitpicking because my brother in law got different parts costing $317. You didn't get Bosch fuel injectors and coils. I said yes. All Bosch parts would have been $588, $270 more which I tried to convince my brother in law to go with. He's on a budget. I still said at $588 cost for all Bosch parts, that's a 460+% markup on the parts, best in the industry. He didn't care that I had called him out. Just one BS lie after another. Then he told me, why don't you just fix it? You seem to know a lot. Ok, I will. Wrong thing to say to a Marine veteran. As I was walking out, Julian's geriatric mechanic yells, go fix it and bring it back! I turned around and replied, why would I fix it and bring it back? He said, because you can't! What arrogance! So much for honesty and professionalism. They charged my brother in law $450 for a diagnostic fee. Which was no different from what Autozone did for free. So, 1.8 hours labor for removing the intake manifold to check the fuel injector Julian said. He even stated that he discounted the labor. Another blatant lie. My brother in laws parts came in the next day from RockAuto. I did the job plus, replaced the oil filter/oil cooler assembly with a metal one, as the Chrysler installed plastic one from the factory always goes bad. You know what was the most criminal thing.? Julian's quote for $2,800 to just replacing a spark plug, fuel injector and coil. RockAuto's price for the 3 Bosch parts, $98. That's a parts markup of, you ready for this, 2,153%. Parts markup!!! That should be considered a crime against humanity. FYI, when I repaired my brother in law's car? I took photographs. Not a single smudge or clean spot on the engine or engine bay. I guess Julian's geriatric mechanic has developed telekinetic powers over the years and can do all his work with his mind. That's actually something worth seeing. Steer clear of this place. I thought dealerships were outrageous but when Vandergriff Chevrolet replaced my belt tensioner on my C7 corvette. Their parts markup was only 50%. 50% verses Jerry's General Automotive's 480~2,000+% markup's. Lord help any poor soul disparate enough to go to Jerry's
Side note, I can't confirm that Julian was the manager's actual name. It was embroidered on his shirt and he stated that it was. Though after the lies, arrogance and general disregard for professionalism with the way he treats his potential customers. Who knows what his name actually is? I suspect he changes name on a weekly basis.
P.S my sister has the same car with close to the same mileage 93,000. Her engine light went off 4 days later. Ironic huh. Same code. I fixed hers too. They both say their cars are running better than when they bought them, though I suspect they might be a little prejudicial. read more