Terrible, rude dealers, cars come from Auction!! Dealer was so rude he wouldn't say two words to…read moreme after I said the car was priced to high. I know cars and I know what they are worth! Know your facts before going here!!

I am very grateful to had stopped at this location. The staff are great and efficient shout out to…read moreSergio for helping my family and I drive away in something we all love. Great job Discount

Jo "Super Girl" Nugent best new car sales person ever! Jo was very knowledgeable on all new vehicle…read morefeatures and tech. We appreciated her honesty and straight forwardness, and she was incredibly easy to work with. We did our due diligence and shopped five other Toyota dealerships, and family Toyota of Burleson was by far the cleanest and had most respectful staff all the way from front receptionist to sales to service. We would absolutely buy from family Toyota of Burleson again and recommend anyone just to skip other Toyota dealerships and buy from Jo as Super Girl will find you the best vehicle and deal!

FAMILY TOYOTA of BURLESON My Lexus was recently totaled…read moreafter I incurred two "no fault" accidents within 3 weeks of one another both caused by non-insured drivers. According to one of my adjusters (as I was dealing with two separate claims), that sort of thing doesn't usually happen! I wasn't planning on buying a new car for a few years as I'd had such good experiences with my last two Lexus vehicles. But it all changed when that last accident totaled three cars due to someone driving under the influence. And so began my search for the perfect new (or potentially used) car. I went to so many dealerships and test drove everything I thought I might like. Volvos, Lexus, Subaru, Mazda, Mercedes, BMW and Toyota to name a few. I called dealerships. I searched online. I had so many tabs open on my phone & photos saved that it was beginning to overwhelm me. I was disappointed and lied to by more than one salesman to be sure until I visited FAMILY TOYOTA in Burleson. My salesman was Dominic Gomez and how he changed my perspective of a car salesman! He was honest & upfront with me and genuinely cared about my needs, budget and concerns. He heard me out and was patient to the point of even setting up my phone with the Toyota App. When I was ready to buy my new Toyota BZ, he didn't flinch when I said I needed to drive the Toyota Crown "just to be sure" since I love a luxury car. In the end, I went with the new 2026 BZ Limited BEV (battery electric vehicle) as I just love the smooth ride, platform and trim (not to mention the huge savings by not buying gasoline)! The store's General Manager is Dustin and he was most accommodating & helpful, too. I was so impressed with the no pressure sales and how clean & organized this dealership is as well. I really can't say enough having been through so much these last two months as I did extensive research & was really losing hope until I walked into FAMILY. I had other car salesmen from premier dealerships literally lie to my face about prices but this didn't happen here. I have converted to Toyota as I was treated with total respect and left feeling confident in my purchase. Ask for Dom and tell him his new favorite customer sent you. You won't be disappointed that's for sure.

I really don't like leaving negative reviews, but I feel it's important to share my experience. I…read morepurchased a car from here in September of 2024, and ever since I left the lot, I have had non-stop issues. At first, it was small fixes, but over time, these turned into major repairs--totaling nearly $10,000 within six months. When I reached out to the dealership a couple of months after my purchase to express my concerns and ask for a thorough inspection, I was told that because two months had passed, they couldn't do anything. It's clear that these issues existed before I bought the car, yet I was left to deal with the financial burden. I feel like I was sold a lemon, and I'm extremely disappointed. Unfortunately, I am now stuck with this car, but I want to warn others to be very careful when purchasing from this dealership. I highly recommend getting an independent inspection before buying from here to avoid a similar experience.

Recently purchased a Jaguar from Alex and the entire process was outstanding. The team is very…read moreprofessional and courteous. The selection is top quality-very nice cars and the prices are very good. I would definitely recommend the company! We need to shop them!

My mom had a great service experience today!! Thanks T.J.!!!…read more We've bought 17 new Toyotas so will definitely keep Family Toyota in mind for our next deal!!

Unfortunately had to change what was originally a 5 star experience to a 1 (if not 0)…read more I had a good experience buying my truck in early February this year, and sales were great. What makes this a horrible experience is how this dealership is treating me as a post sale customer and with my car title. They apparently had issues getting my car title (which they never mentioned, I only found our after submitting a request to get a copy of a title myself after 2-3 months not getting one) I was denied getting a title from Texas DMV saying Family Toyota submitted the wrong title when applying for my title, and they didnt send the most recent one. Now when I call, they just keep putting me on hold until I just get hung up on or sent to voicemail. Its soon to be 5 months from when I purchased my car, and I still have no car title in hand. The Texas DMV even mentioned my title on this clean car might get branded because of their hiccups, but I couldn't even tell if that's true since I don't have a title. Kind of frustrating to spend dozens of thousands of dollars with a company who clearly doesn't care about their clients once you take the car keys and submit payment. I was recommending and buttering this dealership to my colleagues and friends in Texas, but definitely will have to stop doing that.

My old car was totaled three months ago and Ive been looking for a car since then. The used car…read moremarket is bananas right now with costs, and every time I researched a dealership the reviews were sketchy so I kept putting it off. Then luckily I saw a CRV in my price point from Sam's on an aggregator site. I'd never heard of Sams so I started to research them on various sites--best reviews I'd seen in the metroplex. I called and they confirmed the car was on the lot. I headed out there quickly, was able to get a quick test drive in and kick the tires. Absolutely NO PRESSURE, I felt the price was fair, and they stand behind their vehicles with a 90day/4K mile warranty which gave me more confidence. I had a really good experience with them and I'd go back in a heartbeat.

Do not buy a car for here. They sold me a lemon. The only reason I gave them 1 star is because I…read morehave to put something. I bought a Kia Sorento on 9/11/24 and within a week it was overheating, so I checked the coolant levels and they were low, so I added more coolant.It was fine for about two weeks, and then we start hearing a clicking sounds and engine light came on. I got it checked out and they said It was misfiring. The same day it stops working all together so i had it towed to a shop where I'm told it's a crack engine and a gas leak. They gave me a 3 month warranty from a 3 party company that is not will to cover it at all. So it's going to cost me 20k to fix it when I only paid 11k for the car. I'm not happy at all. All within one month of having the car. They will not do anything to help out on it. Did I mention it was pd for with a cashier check in full?

I bought a car here a couple months ago for around 8k, plus the salesman, a gray haired man in…read moreshorts advised me that due to the mileage on the 2008 Toyota, to also buy this extended warranty he highly "recommended", which would give me another 50,000 mile coverage for the whole drive train. When I say recommended, I mean pushed on us. My son had the car for about 50 days when he was driving home on the freeway at night. The car completely lost power. As in, it just quit. On the freeway. In the fast lane. He had to fight it to get it out of the lane of traffic into the emergency lane and not wreck. We had it towed to our family mechanic (Caliber Auto Care) who had never dealt with the warranty company before. This is how it started, our mechanic put a camera into the engine and discovered a HOLE in the engine, which was absolutely dry of any oil. As in dry for so long there is no way it wasn't like that when we bought it, and this is what our mechanic said. No way it was my son's fault. This 2008 Toyota had had an ENGINE recall that was never fixed. Hertel sold us a car with an ENGINE RECALL and didn't say a word about it so that WE could address it. That year's model Toyota had a manufacturer defect that caused the rubber seals to allow all the oil to leak out and cause... A rod to break off and puncture the engine. It threw a rod. Now this warranty company immediately requested we pay for the mechanic to drop the oil pan ($600). So we did. They finally sent an adjuster, who asked us to authorize and pay for the bottom oil pan to be dropped. Our mechanic explained that we didn't need to do that for him to see the hole, with the camera. The mechanic said he would never need to drop the bottom oil pan and that it was apparently the warrant company's way of chipping away at the cost and push it off onto us. Now we called Hertel and told them what had happened. They sold us a complete LEMON, and on top of that talked us into buying an extended warranty from a company with shady tactics. We were never told by the salesman that there was a cap on repair costs, only that they would cover the whole drive train for another 50k miles. Now, Hertel has just left us hanging with what amounted to an $11k (warranty and TTL) paper weight. That could have gotten my son in a bad car wreck. Do not trust this dealership. Most certainly do not buy the extended warranty plan they are PUSHING on you. They prey on working people here.

Every car has been perfect Service great would recommend to…read moreall Craig is most accommodating

i'm not seeing any recent update updates so let me be the first. STAY AWAAAY from this man!!! I…read morehave now purchased two different cars from him. The first vehicle I have had to drop an extra $10,000 on in less than a year due to all the issues on it. And I just bought a another car last month from him, he assured me that there was absolutely nothing wrong with the car and it was in great condition after taking both of my vehicles to the shop for maintenance, I found out that these cars were sold to me in horrible conditions with problems that were a huge safety risk and concern. He sold us both of these cars, knowing that I have five children that I transport in these vehicles. He encourages you to bring the cars to his shop to work on so that you "don't have to spend your money elsewhere". And in my opinion this is just to cover up the fact that he is selling crappy cars. again DO NOT BUY FROM HIM!!!!!!!

A fantastic, family run establishment. Friendly staff and wonderful cars. Never seen an issue with…read morethe vehicles sold here. Stop by K1 Auto before looking anywhere else to save time...cause you're gonna leave with a car! 10/10 great business

Took my vehicle in for service. The staff were very attentive and quickly helped me get checked in…read more The text message communication with my service advisor was a plus. Really liked the access!

Reece was easy to work with and friendly. I knew what I wanted to pay for the vehicle and he…read morehelped to get that accomplished! A little disappointed in the amount of time I had to wait to sign paperwork and get out the door. I paid cash and didn't finance anything so figured it would take a lot less time than it did. Other than that I'd say give them a chance.