Tried many cars here and found them all of great value. It was hard to settle on just my car but…read moreit was a winner and everything I needed for my daily drives. I can totally see me again coming back in the future. Great customer service and they made it easy to buy a car!

Went for an oil change and service for my vehicle. The…read morerepresentative who came out to my vehicle was very helpful and had lots of patience. I had a stroller and my baby as well as my bags to get out of the car. Once I finished he took my car right away and showed me the way to the waiting room. My car was done in no time with all the services provided ! I was shocked and thankful I didn't have to wait so long. The waiting area has coffee and as well as vending machines just in case you want a snack and charging stations. I would definitely be going back for my next service.

We drove from Wylie to Arlington anticipating seeing a Dodge Durango that we viewed online with…read moreavailability. So first off, be aware all texts and communication by your phone number are AI generated. There is no Jerry! Lol but not really. The other person who gave the review for this dealership about "lies, lies, lies," is 100% accurate! So upon arrival, hardly anyone was around to come and even greet you. If there are sales reps they are just sitting at their desk. I did see some men walking around coming in and out but we were never greeted. We noticed a couple waiting in one of the office areas. Finally, I texted that we were there and the response was, to go back inside and ask for Jerry's AI self. Even the chick that finally walked up to us, kinda had a chuckle when I said the text said to ask for Jerry. So we then ask her about the Durango and we are walked into her office. She asked us how much we were planning to put down and some of our personal information (address, etc) but we still had not heard anything about the car in question. So she takes off, takes awhile to come back and then mentioned to us sorry for taking so long but that she cannot locate that vehicle on their lot or the keys to it. We were so thrown off by this. She literally mentioned this happens a lot, not being able to locate keys to vehicles. Like huh? So then she asks if we wanted to see any other vehicles. We told her we drove all the way out (about an hour) to see that particular vehicle that Jerry's AI self texted is ready to test drive when we arrived. So we asked about another Durango that was literally parked in the front row as you pull into the dealership. She preceded to say "where?" and I even pointed telling her it's the only silver Durango out front as you walk out the front entrance doors. She said she understands but that there are a couple of them. There wasn't. Only one out front. She gave us the pricing finally on it and it wasn't in our budget. Meanwhile, she leaves to go do something and so I just wanted to find out how long the other couple had been waiting. The female mentioned a tad over an hour. I told her yeah, we were told the keys can't be located for the vehicle we were coming to see and she said they were told the same and it was a totally different car. So I ask the girl if there was a manager on site and she said yes. I asked if she could let them know we wanted to speak to them. So then she comes back with the "manager". He asks what he can help us with. I lay out all what had happened and what we were there for. So he says give him a little bit and that he's going to try and look for our vehicle. He comes back and says he tried pulling it up in the system and it wasn't found. So who the h, e, double hockey sticks is lying here!? Her, the manager, both? Anyhow I told him put yourself in our shoes. I asked him how would you like going to look at a specific vehicle you had text communication about that was an hour away with your girlfriend, wife or even by yourself? He said "or my husband". I said "ok, your husband or whomever". He said "I'm kidding". I really didn't care regardless if he was with a man. My point was over looked! I said what I said for the principle of the situation with hopes of him being relatable and making the situation not only heard but taking it in to where they make changes so it's not happening to others moving forward. Screw Clay Cooley! If I could show "zero" stars on my review, I would. Don't be suckered into giving your hard earned financials to this joke of a dealership! Also, "Am I at a club?" The playlist was unprofessional. I can get with Hip Hop music because I'm a fan of it, no doubt but to have the version of Rhiannas, Bitch better have my money playing and just like that, WOW! I just kept hearing bitch, then a guy came on that version going deeper into the obscene language and lyrics and mind you, we were also with our 11 year old son. Awful. Play than in your car or listen to it on your own time. This dealership was crazy, mad, awful. Yes. I wrote this essay intentionally. You read it (or thought of it) No regrets that we, as well as that other couple, left. Waste of time but glad we didn't give our money to them.

Terrible, rude dealers, cars come from Auction!! Dealer was so rude he wouldn't say two words to…read moreme after I said the car was priced to high. I know cars and I know what they are worth! Know your facts before going here!!

I am very grateful to had stopped at this location. The staff are great and efficient shout out to…read moreSergio for helping my family and I drive away in something we all love. Great job Discount

We were trying to purchase a car for my sister-in-law and identified one at the Carmax located in…read moreFort Worth. I made an online reservation to view the car. Unfortunately Carmax cancelled the reservation three times. Each time I had to call to have the reservation reinstated. Today, my sister-in-law drive from OKC to Fort Worth to see the car. I drove from Sugar Land Texas. Before Arriving at Carmax, I telephoned to advise I would be paying cash by wire transfer from my bank. After arriving at Carmax at 11:30 am today, my sister-in-law did a test drive and was ready to conclude the purchase. After a one hour wait, we were advised Carmax would not release the car if we paid my wire transfer. At 2:00 pm I arranged for my bank in Houston to issue a cashier's check at their Fort Worth branch. We were advised the local branch would be closing at 3:00 pm today. We returned to Carmax at 2:30 pm and handed them the cashier's check. They spent the next 20 minutes trying validate the check drawn on Merrill Lynch! Finally at 3:51 pm we were allowed to take delivery of the car. Only a 4 hour wait. This was my third purchase from Carmax and unfortunately my last.

Lazy employees. I had scheduled an online appointment for a car trade-in appraisal, but when I…read morearrived, the lady refused to come out of her office. Instead, she asked us to take pictures of the car ourselves using the portal and send them for review. Why would I show up to this store to take pictures of my own car? The appraisal process is meant to be done in person for accuracy. This lazy lady and her manager are a total mess and a poor reflection on the company.

My mom had a great service experience today!! Thanks T.J.!!!…read more We've bought 17 new Toyotas so will definitely keep Family Toyota in mind for our next deal!!

I have been to this location for 2 years now and I thought they were trustworthy. I had repairs…read moredone and paid a lot of money. I was told the rental car would be waived but clearly was a lie. I wonder if the repairs and parts used were even done. I will not only take my car somewhere else, but I will also tell my family not to take their toyotas to this location. My fault for not reading the reviews. Shady

I really don't like leaving negative reviews, but I feel it's important to share my experience. I…read morepurchased a car from here in September of 2024, and ever since I left the lot, I have had non-stop issues. At first, it was small fixes, but over time, these turned into major repairs--totaling nearly $10,000 within six months. When I reached out to the dealership a couple of months after my purchase to express my concerns and ask for a thorough inspection, I was told that because two months had passed, they couldn't do anything. It's clear that these issues existed before I bought the car, yet I was left to deal with the financial burden. I feel like I was sold a lemon, and I'm extremely disappointed. Unfortunately, I am now stuck with this car, but I want to warn others to be very careful when purchasing from this dealership. I highly recommend getting an independent inspection before buying from here to avoid a similar experience.

Recently purchased a Jaguar from Alex and the entire process was outstanding. The team is very…read moreprofessional and courteous. The selection is top quality-very nice cars and the prices are very good. I would definitely recommend the company! We need to shop them!

Pretty good car test driving AND buying experience: if you're clueless and can't pay attention you…read moremight feel like the haters but you can reject all add-ons and pay the price on the website. I would do it again in a heartbeat!

I had one of the most frustrating dealership experiences I've had while car shopping at EchoPark…read moreDallas / Grand Prairie. I went to look at a 2025 Mazda CX-50 with about 25k miles listed around $25,999. The CARFAX was listed as clean, but the vehicle itself had very obvious visible collision damage. Several panels and a door were misaligned, loose, and looked like the vehicle had been sideswiped. When I pointed this out, I was repeatedly told it was "dust," "dirt," or "wax" despite the damage being clearly visible. It took a lot of back-and-forth just to get anyone to acknowledge the condition of the car. Things got even worse once financing was discussed. I offered roughly a 20% down payment and was trading in a vehicle with positive equity. I also have essentially no other debt, a stable career history, and strong credit. Despite that, the terms presented to me were about $12,000-$13,000 down with roughly 11% APR on a $25k vehicle. I was told several banks had "flat out declined" me, including Bank of America. The salesperson repeated that wording multiple times: "flat out declined." That immediately raised red flags for me because I've had a long-standing relationship with Bank of America for years and have multiple accounts with them. Then the story suddenly changed. I was told that if I purchased their extended warranty, the deal would magically improve to something closer to about $2,000 down and around 6% APR. In other words, if I bought their warranty product, my rate would drop dramatically and the down payment requirement would suddenly disappear. When I asked them to put those financing terms in writing, I received a lot of pushback and they were very reluctant to provide anything documenting the offer. At one point, after hours of going back and forth, I was even told that if I had the money available I should just pay for the vehicle in full right then and there. I spent over eight hours at the dealership dealing with delays, pushback, and waiting while trying to get clear answers. After leaving the dealership, I contacted Bank of America directly and was told something completely different. They informed me that I was not declined and indicated they could finance the vehicle and provide a lending ledger if necessary. That directly contradicts what EchoPark told me in the showroom. I am still waiting for confirmation of which lenders my credit was submitted to and the results of those applications. Despite multiple calls, texts, and emails, the dealership has been very slow to provide that information. Given the resistance to putting financing terms in writing and the difficulty obtaining my credit application results, it raises serious concerns that the bank's actual approval rate (often called the "buy rate") may have been marked up by the dealership for additional profit. Between the visible damage being dismissed, the financing terms changing dramatically depending on whether I purchased a warranty, being told banks "flat out declined" me when the bank says otherwise, and the resistance to providing documentation, the entire situation felt extremely questionable. I ultimately walked away from the deal, and based on my experience I would strongly encourage anyone shopping here to request all financing terms and lender responses in writing and verify them directly when possible.