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    CarMax

    3.0 (107 reviews)
    Open 9:00 am - 9:00 pm
    Updated over 3 months ago

    Services - CarMax

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    Us

    First of all thank you Eisa you were perfect the way he treated me and my fiancée was professional, Funny , great attitude and work quick "The Express Man" but 1000% recommended trusting these guys y'all and shout out for Cameron the Manager for catching a big red flag will definitely be coming here for a car again

    Stolen sunglasses

    Whatever you do, don't not shop at CarMax Arlington. I recently traded in a vehicle in, and accidentally left my designer sunglasses in the old vehicle. The picture is the picture the salesman sent me of my sunglasses, he said they would be at the business office for me. When I arrived to pick up my sunglasses, the business office explained they were not there. After speaking with the general manager, he said they were most likely thrown away or given away. He did not seem to care and did not offer any solution. It's disappointing after doing business with them, they stole my sunglasses. I don't recommend doing business with CarMax any more. Taking things that don't belong to you shows a complete lack of integrity and class.

    Tony T.

    Saul Gutierrez! Thank you. We weren't sure how to thank you for your awesome service and our experience while at CarMax. So we thought we would write you a nice review. We knew which vehicle we had wanted from our research and what was available. When we meet Saul, he was polite, courteous, exception, and tentative. Although there was no straws for the shake we had ordered during our test drive, he did provide us with spoons. Overall the test drive, payment process, finance, and checking out was amazing. Saul made us felt like he was a friend there with us making the purchase. Saul is from the Fort Worth location, ask for Saul Gutierrez. During the test drive we had noticed a light and Saul promptly got the technician team to fix it right away. After we made it home the light came on again. Unfortunately we went to the local CarMax location near us and was not helped as we would have liked. We were told to go see a local tire shop to get it fixed. Even though the vehicle was still in the 30 day warranty for a full refund. We contacted Saul and he promptly got us in contact with Christian Combs a Service Manager at CarMax at the Fort Worth location. Anyways, we are awaiting a reimbursement for the tires, and approval for the alignment. Thanks Saul and Christian. Follow up to come once the reimbursement and alignment have been resolved.

    Our car!
    Kristina W.

    HOLD OF ON BUYING FROM CARMAX. Our vehicle is paid off, but 1 extended temporary license & 3 months later, Carmax hasn't transferred the title to us or send permanent license plate. We have contacted local business offices by phone, emails, and central CarMax through FB. The answers we got have been repetitive and shady, basically telling us to go to tax offices ourselves during work hours, original seller needs to sign document/title, and tax offices are picky & changing rules often. They do not want to reveal the "new" tax office regulations or the missing unsigned documents. They did obtain the temporary license 30-d extension for us, but we had to "fight" for it by calling them multiple times in 3-d-period & talked to 7 local business staff. I just called their business office again 30 minutes ago & there was no answer in more than 5 minutes. My email requesting update on the process is still unanswered in more than 1 wk. We are now still wondering if the vehicle sale was legit. Beware!

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    2 years ago

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    2 years ago

    They took the time to help me find the right vehicle and once received fixed any problems that we had.

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    4 years ago

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    2 years ago

    sold my car in 1hr 10min, with the help of, Mr.Chad, Mr.Janker, & Ms.Bianca good customer service and good employees.

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    3 years ago

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    3 years ago

    You need to fill out the application and let them run your credit to see if you qualify to do a test drive? Really?

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    Page 1 of 3

    Ask the Community - CarMax

    Review Highlights - CarMax

    Bill Dearman was the guy who sold me my car and I'd like to give him some praise.

    Mentioned in 2 reviews

    Read more highlights

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    (350 reviews)

    I was purchasing a new car so I wanted to sell my Ruby Red 2018 Mustang Ecoboost Premium with only…read more16,000 miles to use as down payment. Dealer trade in offers were around $16,000 up to $17,000. Blue Book trade in value was around $16,500 to $18,000. Blue Book Private Party price is around $19,000 - $20,000. We provided our own car loan company that was indepandant from the car dealer and the agent suggested trying givemethevin.com I wasn't too excited about the hastle of selling the car private party. So I called givemethevin.com on Monday 3/9/26 and had a nice conversation with Jennifer. She asked for information about the car and some photos of my car. After hanging up I was able to send her the information and within an hour of our first conversation she called me right back with an excellent offer and asked if I was interested. I was very happy and excited about the offer. Then she asked for some other sepcific pictures of the car and documents. Jennifer and I talked again on 3/10/26 she made an offer of $19,750, oh yeah! Selling it private party I was going to ask $20,000 and if it got desperate I would have gone down to $18,000. So $19,750 was way above my expectations. Finalizing the documentating was completed the same day with a plesant lady named Monica. I was given instructions on completing the documentation and on where to deliver the car (40 miles away) and made an appointment for delivery on 3/11/26. When I arrived there the man who did the intake inspection was nice to work with and he already had the $19,750 check in hand. That took around 20 minutes then they paid for an Uber Chevy Suburban to drive me home. Three pain free days and $19,750 from start to finish was an outstanding experiance and givemethevin.com is a very honest and classy operation. I recommend them to anyone. I wish that I had more cars to sell.

    I had such a great experience with these guys. Mom passed away & we needed to get rid of her 2002…read moreminivan but most offers were incredibly lowball except for givemethevin. they were the closest to KBB estimate and were very professional & easy to work with. Highly recommended!

    Lone Star Auto Brokers - 2023 F-150 XLT

    Lone Star Auto Brokers

    (22 reviews)

    Bought a new/used Chevrolet Silverado from Lone Star for cash, have waited for two months and still…read morehave not received the title and now have filed a complaint with the authorities, every week for the last month I have been told it is coming and still nothing, do not buy from this dealer unless you want a big headache!!! a very unhappy customer

    This dealership is extremely predatory. I'm going to be honest and bite the bullet as far as me not…read morethinking clearly due be being excited and walking off of a car dealership without any paperwork other than a buyers receipt. That being said this was my first auto loan and I walked in there with all honesty, as far as how much I had down. They offered me a 2020 Volkswagen Tiguan and I had expressed my situation to a young lady, Alyssa and the older Middle Eastern man Tariq Elfauri. I drove off the lot in that vehicle on August 28th, and on October 20 2025 it was repossessed from my job. I was told at the dealership that they were going to give me a month to make my car payment. They claimed and never got it, the date was repossessed I made an additional payment of 480 and they still refused to reinstate my loan. Tariq also HIT MY CREDIT REPORT WITH THE REPOSSESSED and I've heard from "Deontye" that he basically blacklisted me from getting another car with anyone else. The day that I was able to go to the dealership and get my things out of the car a man introduced himself as Deontye and claimed he was helping me get my car back.. it's now December 15 and that has not been the case. I'm obviously going to get a lawyer involved. Watch out. This entire thing was a whole scam. Im sure they are all in on it. I'm very embarrassed and upset but I wanted to share so no one else falls for this crap. I heard from Deontye there's 20 REPOSSESSION cars right now and some other lady came up there crying about her car being repo'ed. If you're already in a hard spot.. don't trust them. And I'm going to say it because it was told to ME that they prey on POC. Do not fucking get a car through them!!!

    CarMax - usedcardealers - Updated May 2026

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