The staff is very acknowledged and friendly. Oil change was done fast…read more The service person helping me help me in ever way he could. Thanks

Had oil done last Friday everything went well , had 3 recalls on my ram all 3 were taken careread more

Matthew Bartell was great! Was upfront about pricing and supportive throughout buying process.read more

My mom had a great service experience today!! Thanks T.J.!!!…read more We've bought 17 new Toyotas so will definitely keep Family Toyota in mind for our next deal!!

RICHARD CAMPOS!!!!!!! No wonder he is salesman of the year most of the time…read more On March 14th I bought a car at discount and of course Richard was my salesman. The car I choose had a tear on the drivers side door, Richard said they would have it fixed. fast forward to March 18th my daughter took my car in to have it fixed So now we are in the Pandemic of the covid-19 on the 22 of March I called discount to see if my car was done, no answer 15 mins I called no answer. So I called Richard on his personal cell phone and he informed me they were closed due to the virus. But he went out of his way on his time to find out if my car was done and it was so Richard gave me the address to where my car was. I didn't quite know where that was so Richard was already in Ft Worth with his wife and agreed to get my car for me but that wasn't the best of it not only did Richard get my car for me he delivered it right to my front door. Little does Richard know how much he possible saved me that day, you see I have respiratory issues I was just getting over having food poisoning so me going out with this virus going on is almost impossible. So you see in my eyes Richard Campos Is not just salesman of the year he is My friend of the millennium Faithful Discount Customer of 16 years Linda Kyle

Terrible, rude dealers, cars come from Auction!! Dealer was so rude he wouldn't say two words to…read moreme after I said the car was priced to high. I know cars and I know what they are worth! Know your facts before going here!!

Very good place to buy a car, cars are all handpicked, checked and serviced good people and good…read morecars

My son had some repairs that were needed to be done and it was outside of his warranty by 1 month…read more I called Mr. Steve Williams and explained the situation. He got it to where we paid the warranty pricing!! It was such a BLESSING and I'm thankful for salesmen like him that not only take care of you during a sale but throughout the life of the vehicle!! Thank you for all that you do Mr. Steve!

Was looking online, was greeted by Hillary asked a few questions, she answered I decided to stop in…read more. Was sent to Adrian and Vanessa. Adrian explained he was training Vanessa and she asked me if it was ok if she shadowed Adrian. It was very busy. I wanted to test drive and Optima. Vanessa went and got the car. Adrian gave me his sales pitch, which was great and he was very knowledgeable about the car. He asked if I was ok with Vanessa taking me for a test drive I was. I decide that wasn't the car I wanted. So we looked up a Sorento Adrian found the one with the features I wanted and Vanessa got the vehicle. Adrian was with another customer and asked if I was ok with Vanessa showing me the vehicle. She immediately apologized for not being as knowledgeable as Adrian, She was GREAT though, very outgoing and eager to help me find what I was looking for. We got back. She got my information trade in, brought me their deal. I marked through what I didn't like. She went back came in was within 5 dollars of what I wanted to pay, Finance was a wait as they were slammed, but overall it was a great experience. Everyone I talked too was friendly . I hope service is as easy when I need it.

ATTENTION READ THIS REVIEW BEFORE SERVICING YOUR VEHICLE HERE!…read more Service department has the most rude and unprofessional staff I've ever encountered. I purchased my Kia at Moritz but live close to Patterson so choose to get service at the convenience close by my house. I serviced my car with an oil change and after the oil change noticed the drivers door exterior lock technology was not functioning as designed and the performance of my vehicle wasn't the same as prior to the oil change. I called the service department and was told to bring it by the next morning so they could take a look. I received confirmation of my appointment with vanguard auto group via email. I arrived at the dealership shortly after 830am. I explained what was happening to the service manager Jason and he proceeded to say" so your telling me after an oil change your cars not the same? " He then stated "maybe you're the problem here"! I then asked who his manager was and he stated "I am the manager"! I then asked him well where is your General Manager of the dealership because I don't believe you should be telling customers they are the problem. He again stated he was the manager. I proceeded to go into the main dealership offices and spoke with two guys behind a desk that stated they could give my information to the general manager but he wasn't there at the time. I went back outside and the service manager now was refusing to honor my appointment after asking for his manager. He had my car pulled back out of the service department and had handed my keys back to my wife who had come to pick me up. At this time another service advisor Tim Barnes proceeded to grab me by the arm and told me to "look at him". At this time I became vocal and yelled to take his hands off me, you have no right to touch a customer. At that time Jason the service manager told me to leave the dealership or he would call the cops on me. I went back inside and requested the number for Kia Customer Care. My wife and I left the dealership and immediately called Kia customer care and filed a formal complaint against the dealership. Kia stayed they could take no further action other than a formal complaint as this is an independently owned dealership. I have left voicemails for Jeremy the General Manager of the dealership and those messages have yet to be answered. If you are considering taking your vehicles for service please seek service at another location. At this time, I still have to take my car to another dealer to get looked at. Patterson Kia is unwilling to respond regarding the behavior of their staff. It appears I will be forced to bring to the attention of the media outlets to get a response from the dealer. Classic Kia in Carrollton is going to replace the door handle as seen in invoice below. Patterson Kia I obviously am not the problem here. You need to learn how to listen and treat customers with respect! See invoice attached UPDATE 8.6.19 While I appreciate your response Dave S, the standard online review responses are great for appearance but you are aware as well as I am that your dealership has my contact information. I have already provided my contact information to Hilary and the general manager of the dealer and have yet to be contacted. I am still waiting........

If you're gonna have this shop replace your cabin air filter just know they will up charge you $20…read morefor "fragrance." If you don't want perfume in your car then tell them upfront. They'll still charge you the $20 and refuse to refund it. Weird. Taking my 5 Hondas to another dealer for service. ...A day later: Thanks to Mary V for responding and to Service Director Ricky for reaching out to address this for us. I appreciate that you all are attentive to customer service after all. Thank you!

I purchased my vehicle from Vandergriff on July 1, 2026, trusting that the recent service history…read moreprovided by Vandergriff meant I was buying a safe, properly maintained vehicle. When my car started making an awful metallic rattling noise, I tried to schedule an appointment with Vandergriff sevice department but they were days out and I needed it looked at ASAP. Hiley Acura was able to get me in the next day and provided me with a loaner car. China at Hiley is amazing!! What they found was alarming. According to the records, Vandergriff had performed a brake inspection and replaced the rear brake pads on June 9. Just over two months later, Hiley Acura determined that my vehicle was unsafe to drive. Their inspection found that the rear brake job had been done improperly, including missing clips necessary to properly secure the brake components. I offered Vandergriff video evidence and documentation from Hiley Acura showing the faulty brake work. When I contacted them the refused to help me whatsoever. I'm a single mom who works in the public school system, and I simply cannot be without a vehicle for days. I had no choice but to have the repairs completed immediately, costing me nearly $2,000. Vandergriff is now refusing to honor their workmanship or reimburse me. Apparently, their customer service philosophy is: take your money, hope nothing goes wrong, and if it does.....good luck. When it comes to something as serious as brakes and vehicle safety, I expected accountability from a dealership. Instead, Vandergriff chose to leave me with the bill. Think twice before trusting them with your vehicle and especially before expecting them to stand behind their work.

I've bought many cars over the years but the guys at Classic made it about the easiest transaction…read moreI've ever had. Started off with salesman Onay. Very friendly and personable. Great car salesman! Great experience with finance guy Brian aswell. Also fast, friendly and personable. And no pressure when it comes to buying any extras. I highly recommend Onay and Brian at Classic Buick

I had an appointment to leave my Yukon for the AC blowing warm. I rented a vehicle to use for the…read moreday, while they had my truck. It took them 10 days until they actually looked at it and diagnosed the issue. In the meantime, I am forced to pay for a rental. What's the point in making an appointment?? Then when they found the issue, they also located a non-related issue. They would'nt fix my AC issue unless I also agreed to have them fix the non related issue, for the price of $4800.00. I will never set foot in this dealer again and they have single handedly ensured that I wont be purchasing any GM products for a long time.

Very courteous and professional! Sam treated us like family. This was the first time ever buying a…read morecar, new or used (and I've bought dozens) that I left feeling happy and not the usual buyers remorse... do yourself a favor if your looking for a used car and talk to Sam! This 2008 Honda Odyssey rocks and we knew it was the right car for us! Goaaaaal! Mondial

Do not buy a car from this place! This is a place that buys a lot of vehicles to sell however they…read moresit on the lot for a long time and are not maintained regularly like a larger dealership. I purchased a vehicle outright (no financing) almost a year ago and have had nothing but problems. Transmission went bad, radiator went bad, valve gaskets and covers went bad, and much more. Vehicle Service Contract? Worthless. They wanted to put in a used transmission that had a 120,000 miles on it. Would not cover anything. This is a "stack em deep and sell em cheap" place. If you want to get a cheap car and you have the money to do a lot of maintenance on it right from the jump, sure go for the cash car from here. Check Carfax to see how long it's been on the lot. If it's been more than a couple of months, run from this place. I found out that my car had been sitting on the lot for almost a year!

10.14.2026 UPDATE - RESOLVED:…read more I am very happy to share that my concerns have now been fully resolved. After my original review was posted, Mary V. responded and directed me to General Sales Manager Marvin Hall. Marvin personally contacted me by email and phone, listened carefully to my entire experience and sincerely apologized on behalf of Vandergriff Toyota. Although the original matter involved the service department, Marvin did not pass responsibility to someone else. He took ownership, acknowledged that the situation should have been handled differently and worked directly with me toward a fair resolution. My 2023 Camry was more than just a car--it was my 50th birthday gift to myself. I chose Toyota because its reputation for reliability speaks for itself, and I planned to keep that car into my retirement years. A Camry with a panoramic roof had always been my dream car. Marvin arranged a vehicle-exchange solution that placed me in a beautiful new 2026 Toyota Camry XSE Hybrid with a panoramic roof and the features I originally wanted. I am extremely happy and grateful because Marvin did more than resolve a complaint--he gave me my dream back. Marvin Hall demonstrated exceptional leadership, honesty, compassion and accountability. He treated me with dignity, respected my long history as a Vandergriff Toyota customer and followed through until everything was completed. This experience reminded me that integrity, persistence, honesty and accurate documentation matter in every situation. I also believe that God sees the truth and can bring something good out of a difficult experience through good people. For me, Marvin Hall was that person. Vandergriff Toyota is fortunate to have Marvin as part of its leadership team. He is a tremendous asset to the dealership and an excellent example of how customer concerns should be handled. Thank you, Marvin, for listening, taking responsibility and going above and beyond to make things right. You restored my confidence in Vandergriff Toyota and gave me back the dream I thought I had lost. Nancy Raj

I have my Lexus ES 350 serviced for normal wear and replacement items such as: transmission…read moredrain/fill, brake fluid exchange, and other items. Online appointment setting is easy, waiting room is clean, and I like that they have space for those who need to work. No issues so far!!

I really don't like leaving negative reviews, but I feel it's important to share my experience. I…read morepurchased a car from here in September of 2024, and ever since I left the lot, I have had non-stop issues. At first, it was small fixes, but over time, these turned into major repairs--totaling nearly $10,000 within six months. When I reached out to the dealership a couple of months after my purchase to express my concerns and ask for a thorough inspection, I was told that because two months had passed, they couldn't do anything. It's clear that these issues existed before I bought the car, yet I was left to deal with the financial burden. I feel like I was sold a lemon, and I'm extremely disappointed. Unfortunately, I am now stuck with this car, but I want to warn others to be very careful when purchasing from this dealership. I highly recommend getting an independent inspection before buying from here to avoid a similar experience.

Recently purchased a Jaguar from Alex and the entire process was outstanding. The team is very…read moreprofessional and courteous. The selection is top quality-very nice cars and the prices are very good. I would definitely recommend the company! We need to shop them!