Mr.Sanchez did an amazing job selling me my Ram 2025. Great customer service and very respectful and understanding. Although he was great, I won't go back to purchase a car from here again due to the rude interaction I had with Matt Brown. I noticed some wear and tear on a tire, and asked if they could do anything to help with getting that replaced. He then accused me of lying and saying I only wanted to get a free tire out of it. He is very unprofessional. Ive heard I am not the only person he has done this too either. read more

If you are shopping for a new vehicle, ask for Julio Guerrero. The level of customer service I received was top notch without being high pressure. He listened intently to my interests and concerns, then he asked what color vehicle I wanted to test drive! Julio is both kind and helpful, and his enthusiasm made the experience enjoyable. Él también habla español si eso es lo que prefieres. From our first introduction, Julio was fully prepared to help me acquire exactly what I was in the market for and to make the process easy. read more

Service department suck, three weeks just to diagnose a transition issue, and even though it is under manufacture warranty, there is not loner car available. read more

Bait-and-Switch: Paid $220 PPI, Then Ghosted - Avoid I'm an out-of-state cash buyer from California. I was ready to buy a 2024 BMW X3 M40i at the full $46,987 asking price--all cash, no financing, and I'd handle shipping myself. Told salespeople Daniel Farrington & Jeff Trautman Day 1: cash only. They said get a PPI; if it passes, buy outright in cash and I can arrange my shipping. No financing mentioned. Paid $220 for PPI--it passed. Then Jeff demanded financing, said manager "won't be happy" with cash. I pushed my full-cash offer to the GM David Lancaster (who had texted me: "family-owned, treats customers like family without the games"). Zero response. No word on my offer. They showed the car to others and ghosted--ignored calls, voicemail, texts, detailed email. Classic bait-and-switch: Made me spend time/money, then flipped rules and vanished. Avoid this place. Reported to BBB & CA AG; planning FTC/Texas complaints. read more

Customer service and the repair shop lies. Took vehicle in only for them to lie about repairing part. Took it back and was belittled by Repair agent, only for him to tuck his tail once he found out the truth. Horrible experience, was without vehicle for two weeks and no loaner. Funny thing, you offer one once you saw the truth!!! Never ever going back to this dealership for anything and the recommendations I will give won't be in their favor! Wish I could give negative stars!! read more

Every time I bring in my vehicle there is always something wrong with it or needs a new part . Only had my truck for 7 months and the tire sensor went out and charged me $165 for one and then a week later another one went out and tried charging me for all four $634 since they couldn't tell what tire the new sensor was at since they rotated the tires . Went for an oil change two days later my truck has a leak and they're telling my I have to bring in my truck today but wont be ready in two weeks without a rental car like I don't have places I need to be . read more

Classic Buick GMC - Repairs that need to be done on the truck ! - Car Dealers Near Me - Arlington, Texas

I recently bought my first ever Truck from here and it will be the last truck I ever buy from here. They tell you that their service department performs this in-depth inspection to make sure everything works properly, my truck has a suspension issue after only having it for a week and it's progressively gotten worse. It's a $50,000 truck. If I wanted to get my truck serviced, I'd have to leave it there for 3 to 5 days just for a diagnosis and go without a truck until they fix it because they're two months out on the loaner list I do not recommend buying vehicles of any time from this place save the headache and choose a different dealer read more

Was sold a lemon, literally two days of having my truck the check engine light came on, received no real help from this dealership. Granted it was covered by the warranty, however did not receive any help getting a rental car knowingly I traded in my car for my current vehicle. Was told to get utilize my car insurance which nooo insurance covers mechanical repairs. Received no real help from this dealership nor any GMC credit for having my truck in the shop for over a month. This dealership talks about being a family and taking care of their customers and reality they're here to sell vehicles and ignore you once the purchase is complete. Do yourself a favor and go else where. I wish I did. read more

Watch out for this place. Looks like they're scammers. Came in for a battery replacement. I was First told $50 if still under warranty. Then got a text saying $100 for replacement. Then service advisor comes by with $391. To replace a freaking battery. They know you're stuck because you have a dead battery. I only come here because in this car, the battery is on top of the computer so most places refuse to touch it. I will make it a point to find another place for less than $400 for a battery on a 2018 GMC Acadia. This place won't get my business again. read more

I ordered a part online, going through the process of selecting the correct model and year. Upon sending the order, I get an email requesting the VIN number (to ensure the correct part). Even though there is only one solution for the entire model year range for 3 years of the vehicle, they still requested the VIN. I write it down from the VIN plate on the dash. The next day, I'm told that it's an invalid VIN. Meanwhile, they already have my money and won't ship the part. If the VIN is important enough to minimize customers ordering the wrong part, ask for it up front, during the ordering process. Delaying shipment after receiving payment is unacceptable, especially when there is only one possible part for the model year. Two stars for quick refund turnaround. read more

The absolute worse customer service. Purchased a 2024 Sequoia. The back speakers would not come on. Took it to a Toyota Dealership. Someone in their make ready apparently took the amplifier out. They stuffed all the loose wires under the passenger seat. Think twice, these are the most unethical people i have ever dealt with. The used car manager (Terry Sinclair) promised to call me back. He never called. He was more concerned about how i got his cellphone number. I called to the main number they just kept putting me on hold. read more

Absolutely had the best experience Gabe Sanchez and Marc where such a big help I can not thank them enough for getting me in my new car I love it!!! read more

Classic Buick GMC - Car Dealers Near Me - Arlington, Texas

Service department is great. Very professional and quick service. Everyone is friendly and helpful

I bring my Yukon for regular oil changes and occasional repairs. The last two times we noticed a problem that arose while it was worked on by Classic's mechanics. Last time, they checked my cabin air filter as a routine check. The mechanic jammed it back in the wrong direction and left all the leaves under the filter. This caused a whistling noise and lack of airflow. My husband just fixed it himself. The other day I asked them to see if they could fix the tire pressure sensor on the front left tire. After picking it up, none of the pressure sensors work now and they quoted over $150 to fix each one! read more

They wanted us to leave our vehicle for 3-4 weeks before they could get to it, after waiting a week for diagnosis (which we told them & knew what it was). They laughed when we questioned the time line. Apparently this is their normal operating procedure. We are looking to buy a new car, but it will NOT be here. Never again. I advise you the same. Look at all the 1 stars in the reviews. This is obviously a problem! read more

I was 900 miles from home and had a check engine light on my 2023 2500hd diesel. I pulled in the service bay with no appointment because I was worried that something serious could be wrong. a service person saw me sitting there and asked what he could help me with. they had no appointments for 3 weeks, but he took the time to scan the code and felt confident that I could make it back home. thanks for making our trip stress free read more

I purchased a GMC Canyon several hours out of town and took it to Classic GMC in Arlington for a state inspection and a warranty covered repair. It took multiple attempts to just receive an appointment, and when I arrived was told they did not do inspections as they had lost their license. ( this should have let me know everything I needed to know about this dealership in that they could not even meet the standard of a local mom and pop garage) I was then told I would have to leave my truck there to wait in line and that it would be at least two weeks before anyone could even look at it, probably much longer to get it back. I asked about a loan car and was laughed at. Rob, the service coordinator, STRONGLY suggested I take my business elsewhere. I then spoke with the service manager who told me it would be more like two months before anyone could look at my truck and confirmed it had to remain on the lot the entire time. I again asked about a loan car and he said it was a 2-3 month wait for one. He STRONGLY suggested I take my business elsewhere. During both encounters the attitude towards me by both employees was one of open disdain. I then contacted GMC corporate and after dealing with the Classic dealership Cedric, my contact at corporate, suggested I take my business elsewhere. I took their advice and drove past Classic GMC and up to Freeman where I could not have been treated better. I was born in Arlington and have practiced medicine here for 20+ years and always try to support the city but I STRONGLY recommend you take the advice of the service advisor, the service manager, and corporate GMC and take your business elsewhere. Shame on GMC for promising that you can purchase from one dealership and then get warranty work at any dealership. read more

This is the biggest rip-off in the Country. I worked in the automotive industry for over thirty years and have never seen anything like this; the lying started at Welcome to Classic GM in Arlington. This company is not trustworthy, nor does it have integrity or character. The salespeople are fraudulent, and the managers are the same. I purchased my GM six months ago and still do not have my registration or tag; no one has responded. I'm a Veteran, and I ask all veterans in Texas to avoid this group. read more

I never felt respected at the dealership I purchased my truck from originally, I took my truck to Classic one day for an oil change, and was treated with the most respect, they made me feel what I had to say was important, valued my opinion, and put any concerns at ease. I told them I would like to change them to my preferred dealer, and I haven't looked back since! Whether I simply have a question, or I'm in the market for a new vehicle, Classic is the only dealership I'll trust. I also wanted to specifically mention Mike who is a service advisor, the man has absolutely gone above and beyond every time I go there! definitely one of the reasons I'm a customer for life, and appreciate all you guys do! read more

Congrats classic gmc in Arlington you win! Bought 2024 Denali about 6 months ago the purchasing was fantastic but every time I fall for the maintenance package and warranty. This would be my fault I guess. If you're looking for a solid service department don't go here I've waited sometimes up to 6 hours for oil change that is included with my purchase. Now I have an issue with my truck they are saying it would be at minimum a week to look at it. Who can go that long without their vehicle? It's sad to see what mismanagement does to a service department. Myself being a service manager am dumbfounded and wouldn't allow my equipment to sit for a week before even looked at. They sell you on a warranty and maintenance package then it's a nightmare to try to get it repaired. Lesson learned do not buy a maintenance package or warranty at all if your planing to use classic gmc as your service department. Lack luster attitude and piss poor service department. You want life long customers treat them like a customer not just when you're purchasing. read more

never buy Gmc Yukon Denali they keep breaking down with less than 30,000 miles water pump shocks electric keep breaking down luxury for nothing we parlay use the yukon do not waste your money toyota or Ford is the best both car I start repair the after 200,000 miles read more

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I bought a Denali GMC Truck there and every time I need something done they want me to take my truck and leave it there for 2 weeks before they can even get to it. Even laugh at me when i repeated 2 weeks!! It's their standard procedure. Don't go here. I will never buy another car here!!! read more

Their service department has gone downhill recently and they have no respect for your time. Recap of of last experience: -Thursday walk-in-in- "we don't do walk-ins for oil changes please make an appointment" -appointment made for following Thursday and after 2 hours sitting in the waiting room for an oil change they tell me "...we haven't started work yet, an 8:30 appointment doesn't always mean we will look at the vehicle within 2 hours" I'm taking my business elsewhere including 3 gmc/Buick purchases made in 6 years read more

Update: Called Sewell Buick GMC in Dallas, had an appointment and loaner care immediately. My car was returned within 2 days. Go there if you prefer quick professional service. I called Classic Buick GMC to have someone look at my transmission light that came on. Sal in service told me I was better off calling someone else as they're only doing oil changes today...... I couldn't do anything but laugh and say okay. read more

It was clearly evident upon my first encounter with Classic's valet driver, Doc, that he was having a challenging day. With that in mind I put on my best self, greeting him and introducing myself. There was little, if any, response on Doc's part. Then, as instructed by my service advisor, Josh, I requested that Doc take me "across the street" to retrieve my work supplies from my truck. Doc tersely responded, "where across the street?" As politely as I knew how, I told Doc that I was unfamiliar with the dealership and that I was just passing on the orders given me by service representative, Josh. Doc was clearly aggravated by my response. At that point I asked Doc if I had done/said something to offend him. He ordered me to get in the car as I presume he went to ask service advisor Josh about where to take me. Along the way Doc asked if I had the keys to my vehicle. I responded, "no Sir, I left the keys with my service advisor". Clearly, he was more annoyed. When we arrived at the mechanic bays, Doc asked if I knew where my truck was? The parking lot was full and obviously I had no idea where the vehicle had been parked, and again politely said so. Clearly frustrated, he went into the service bay to acquire my keys and get the location of my truck. Upon returning he ordered me out to the vehicle to get my belongings. Fortunately, my ultimate destination was less than a mile from the service bays, as I needed to escape this unnecessary behavior as soon as possible. I even thought seriously about walking from there. Doc was then frustrated with my simple and clear directions to the destination. Upon arrival, I mentioned that I was truly sorry if I had made his day difficult, again giving him the opportunity to explain his actions. Doc responded with, "I'm having a great day". With that I departed. There are a couple of things I, as a customer, would expect of a valet driver: 1) that they are ambassadors of your business and should certainly reflect that critical role 2) true professionals in Doc's role have nothing to lose by being kind and respectful to the customer however inconvenienced they are I will always give benefit to those who are experiencing a "bad"day, or have external circumstances driving their behavior, if they take a moment to let me know. I've certainly had those days in my own career. Otherwise, I can only assume that their unacceptable behavior is directed at me, and thus a reflection on the culture of the institution they represent. At the end of the day, Classic never looked at my truck, even though I had made a service appointment days earlier. Additionally, they indicated it might take them a couple of days to get to it. Picked up my truck and left. Never again! read more

This place is not what it used to be, service department is really bad at pretty much everything they do, they had my truck for 6 weeks and never follow up, when my advisor ISRAEL finally decided to take my call, nothing had have been done to it. He call me 1 day later that the truck was ready. Nothing was done to it so here I am again TRYING TO GET SOMETHING DONE. read more

Extremely disappointed with this dealership and the salesperson, Frank. We explained our interest in a Sierra. The salesperson showed us a few options online. After inquiring about any special offers or incentives, we were told that Classic would not match other dealerships' offerings. We left confused as Frank didn't even try to show or sell us a truck. We ended up happily purchasing a Tundra from Family Toyota in Arlington. read more

Came in for my first oil change. I was on a road trip and hit 0% oil life, in Dallas, 4 hours from home. I brought my car in for it's very first oil change, expecting to pay, because I bought my vehicle from Sterling McCall, in Houston. They not only informed me that the oil change would be free, since it was the first one, but were truly accommodating. I don't even get treatment like that when I go to Sterling McCall Buick GMC, which I've bought my 2019 2500HD Denali, and then 2020 2500HD Denali, 4 months after that. This would be my dealership, if I lived anywhere near Arlington! read more

Classic Buick GMC - Sitting in the waiting area. My view as my oil is changed. - Car Dealers Near Me - Arlington, Texas

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We recently purchased our children a lightly used Jeep Cherokee. I did my homework and found the car on cargurus. Called and made an appointment for a test drive. Daniel was very courteous, professional and helpful. We agreed on a price and then Brian from finance took over. He also was fantastic! Efficient, personable and professional. We bought the car for a really good price and had a great experience! I still can't believe how easy and stress free it was. I highly recommend the Classic Buick Used Car Group! They rock! read more

Classic Buick GMC - Lightly used Jeep Cherokee - Car Dealers Near Me - Arlington, Texas

Our salesman approached us as soon as we got out the car spent 4 plus hours with us and we test drove shared our fresh experience with Texas he shared his past experience in San Francisco near where we use to reside for a bit. I was waiting to do this review if we were going to return back in January but turns out we just bought a commuter from one of my husbands customers and paid cash. Overall this particular day (JAN 6) was stressful after leaving because showing proof base on what Texas allows in order to rent a car or lease purchase etc etc was too much we made a wise decision especially having two boys to get a vehicle paid off ASAP that's in good condition and can get us to every part of Texas we desire without breaking the bank . read more

Classic Buick GMC - Car Dealers Near Me - Arlington, Texas

Not a place for first time buyers you will get screwed financing department will sneak stuff by you if you do not read carefully

In today's day and age you'd think it would be difficult to find a dealership that lives up to the old stereo-type of sleazy used car dealers. However, these old-school tactics are alive and well at Classic Buick GMC. Sleaze tactic #1 - I found a 2015 CTS on their webpage for $27,500. When I got there they had a sticker quoting $29,500. I asked why the price was different and was told that the $27,500 price was only for people that saw the sale online. Had I not done my homework they would have gouged me for an extra $2k. I should've left at that point. Sleaze tactic #2 - I had my car appraised at Carmax before i went to trade it in and was offered $12,000. Classic offered me $9,500. Now they try to rip me off for another $2500. I felt bad for the salesperson who was in the middle of this S---show. He had to deliver the news as the management hid in their office and never once greeted me or even acknowledged my existence. Obviously, I was pretty ticked off and left. I immediately went to Autos of Dallas and drove out with a 2016 (1 year newer) CTS with less miles for the same price and as a wholesaler they gave me $11k for my vehicle. The transaction took less than 45 minutes. Buyer beware! read more

Adam never returned my call after reaching out to me thru yelp. This then happened at next service. On my way in for scheduled service appointment on Aug 7th, my vehicle suddenly began to run so rough that it was undrivable I had to have it towed into GMC. the problem acted up there intermittently so it was determined to be undiagnosable and its currently running as normal. I was told the service I requested was performed which would've been an oil change and and my 45000 mile service. Even though I was told it was performed when i picked it up and I also confirmed that with the service representative when I became concerned, I do not believe it was performed because my total bill was low. I just looked up the required service which includes transfer case fluid changes transmission fluid change air filter changes none of this is documented on my receipt. read more

Was in the process of buying my first car with them, when I politely asked the manager if he would be willing to take $150 off from the $18,500 price tag. He was incredibly rude, told me "you better buy it before I increase the price," and walked away from me in the middle of the conversation. Not to mention the first words out of the salesperson's mouth when I came in was that he had another buying on the phone that morning looking to buy the car (*eyeroll* sleaze tactic) and I couldn't get any of the salespeople to look at the car with me for more than 2 seconds to answer my questions. Not giving people who treat customer's like this my money. If this is how they behave before the deal is finished, I can only imagine what they're like if any problems come up afterwards. read more

I made an appointment online for vehicle service. Somehow my service appointment was cancelled. I received no notification of such cancellation. When I was trying to verify what happened, they kept me going in circles. I asked to speak with a manager but none were available. One of the employees there said she would speak with someone to see if they can still take care of my service need. I waited in vain as no one got back with me. Maybe they were too busy but the impression I received was that of being ignored. read more

The staff is horrible and GM leads a band of morons! They need instructions to tie their shoes. Selling cars is bait and switch job for them! They know more want to help then F 5 tornado does! read more

Robert Holland is the biggest flake of all time! This salesman was on my phone texting me all week to come this dealership. Prior to this he called me to pitch a sale on a Dodge Charger 15' that I viewed online. Robert gave me the vehicles' history and was well aware of my past vehicle history, and he still asked me to come to his office. He asked for my check stubs, how much I made, and the down payment I could present. Within this time frame he said NOTHING about me not being approved or that HE HAD ALREADY SOLD THE VEHICLE! Instead he had me hitch a ride to get there, in traffic, all to tell me that I hadn't been approved and he sold the vehicle. He also acted as if he didn't know that I was in the market for a Dodge Charger and said he could have told me that before coming to his dealership. I am outraged how this was handled and hope it never happens to customer again!! read more

I scheduled an appointment on August 16, 2021 to have my brakes inspected on my Sierra pickup truck. I spoke with the service representative that morning. I explained to him I was experiencing my brake pedal getting hard and the stopping distance has increased significantly. This anomaly occurs at low speeds primarily when backing or going forward on a slight incline (no stopping power). I have to make sure I pumped the brakes before engaging the transmission. It appears the vacuum pump for the brakes was failing. Never did get a warning indication. Wednesday, August 18, 2021, I did not hear from the service advisor. I tried to contact him after several failed attempts I received a text message " Waiting for tech to diagnose; still has a few cars ahead of you. I will let you know just as soon as he gives me more details." Later that evening talked to the service advisor telling me there were two cars ahead of me. Thursday August 19th and Friday August 20th, Saturday August 21st, and Monday August 23rd still no update on my truck. Tuesday morning August 24th, I reached out to the service advisor. He informed me there were two cars still ahead of me. I asked if I could have the vacuum pump and have someone else install it. At least reimburse me for the repairs. He said, I needed to talk to his service manager. I asked if they had the vacuum pump in stock (he side stepped the question)? I told him I was prepared to purchase the vacuum pump my self. Again he said, I should meet with the service manager. I replied, " that's your job and your responsibility to take care of your customer, let me know what he says." Then he proceeds to tell me about trying not to pressure on the mechanics and how it will complicate the situation if he gets crossways with the technicians. Wednesday August 25th still no update on the vehicle. Thursday August 26th still no update on the vehicle. I decided to get my truck back. When I walked out the door I saw my service advisor and I asked him why my truck was not repaired? I asked him if the talked to his boss about giving me the part or reimbursing me for the labor expense if someone else installed the vacuum pump. He tells me no he did not. I said you had the truck for 10 days and nothing was done, other than sit out on the lot. He did tell me he was sorry. I replied don't apologize it's a sign of weakness especially when your not sincere. August 26th 2021, called Freeman Buick GMC in Grapevine, scheduled an appointment for 1pm that after noon. Delivered the truck to the service center. At approximately 1:45pm I received a call from the service advisor telling me the vacuum pump power assist needs to be replaced. The service advisor also stated my truck will be ready today and you can pick it up this evening. Need I say more! Sincerely yours, Fernando Rodriguez 8/28/2021 read more

WARNING: Just got off the phone with the service dept. I was informed that I cannot simply show up at open (7am) with a vehicle for service work. You have to get an appointment. Next appointment available one week from today. I knew better than to call on this place. read more

From the time I arrived I was already uncomfortable. But once I was introduced to Rob Holland I was at ease. He was every knowledgeable and honest. He made my husband and I car shopping less stressful. Thank you Rob Holland!!!! You made our car experience very easy from the time we arrived until we left and you waited on us even after closing hours. Keep up the good work. The finance manager was awesome as well, I couldn't be more happier with my purchase and the service! read more