The staff is very acknowledged and friendly. Oil change was done fast. The service person helping me help me in ever way he could. Thanks read more

Had oil done last Friday everything went well , had 3 recalls on my ram all 3 were taken care

I went in fully expecting to walk right back out with my same vehicle that was not the case I was able to purchase a 2024 Jeep Rubicon and I am so thrilled with my experience Marquaveon Spencer was fantastic to work with this is our second purchase from Clay Cooley, and hopefully not our last thank you to all who assisted read more

They are friendly people that will work with you, getting you in the vehicle that best suits you.

Best service ever!! Tatiana really took care of my jeep and knew exactly what needed to be done! I will definitely keep coming back with great customer service!! Thank you Tatiana!! read more

Since Clay Cooley took this dealership over their Service Dept., as immensely more proficient and customer

Repair cost was 30% more than if we had taken it to any other auto shop, but it was covenient and they gave us a loaner car. It was a very extensive and unexpected engine repair considering our Jeep only has 60k miles. Repair warranty is 2 yrs. Jose was very honest, communicative, and friendly. read more

Been going there for years before it was Cooley. So far I've only been there for oil changes and maintenance under the Cooley brand and that has gone good. Easy to make an appointment, got in and out on time. No pressure to buy other maintenance items. read more

Save yourself the trouble and avoid this dishonest dealership. We went to this dealership yesterday intending to purchase a 2023 Ford Explorer. We arrived around 10:30 AM and didn't leave until approximately 4:30 PM. What should have been a straightforward purchase turned into one of the most frustrating dealership experiences we've ever had. Because we had concerns after reading some of the dealership's reviews, we made sure to get the vehicle's price and details in writing before moving forward. The Explorer was advertised as having 39,000 miles, and every piece of paperwork we signed also stated 39,000. In the finance department, we had an uncomfortable experience with the extended warranty. We felt the pricing was presented in a misleading way and that we were pressured to make an immediate decision rather than being given time to consider it. We ultimately declined the warranty, and the finance representative's demeanor noticeably changed afterward. After completing the purchase, we got back into the Explorer and noticed a loud rattling noise coming from the AC that we hadn't noticed during the test drive. The dealership agreed to address the issue, so we took a closer look at the vehicle and discovered something much more concerning: the Explorer actually had approximately 45,000 miles--not 39,000. We immediately brought this to their attention. We were told the dealership already knew it had 45,000 miles and had priced the vehicle accordingly. However, that didn't address our concern. We made our decision to purchase based on the vehicle being represented as having 39,000 miles. The listing said 39,000, the paperwork said 39,000, and we were never told before purchasing that the actual mileage was approximately 45,000. After hours of going back and forth between sales, finance, and management, we were eventually taken to the sales manager. He agreed to reduce the price by $500 and provide floor mats. We felt that was a reasonable attempt to make the situation right and we accepted it. However, Kyle, the finance manager, came back and told us they would not honor that resolution. Kyle repeatedly made it clear that the dealership was unwilling to do anything further and presented walking away from the purchase as though it were simply a favor or the only option available to us. We felt as though they were trying to wear us down enough to just accept their mistake and take the car. After spending six hours at the dealership dealing with the warranty pressure, AC issue, mileage discrepancy, and multiple discussions with different employees, we were exhausted and frustrated. At that point, we no longer felt we could trust the dealership and decided to walk away from the purchase entirely. The most disappointing part was that we weren't asking for anything unreasonable. We simply wanted the dealership to acknowledge that the vehicle had been represented with incorrect mileage and work with us on a fair resolution. The sales manager appeared willing to do that, but the resolution was ultimately taken off the table. We left feeling pressured, dismissed, and taken advantage of. Ultimately, the way this situation was handled completely destroyed our trust and cost the dealership the sale. My advice is to avoid this dealership entirely and save yourself the trouble. read more

We drove from Wylie to Arlington anticipating seeing a Dodge Durango that we viewed online with availability. So first off, be aware all texts and communication by your phone number are AI generated. There is no Jerry! Lol but not really. The other person who gave the review for this dealership about "lies, lies, lies," is 100% accurate! So upon arrival, hardly anyone was around to come and even greet you. If there are sales reps they are just sitting at their desk. I did see some men walking around coming in and out but we were never greeted. We noticed a couple waiting in one of the office areas. Finally, I texted that we were there and the response was, to go back inside and ask for Jerry's AI self. Even the chick that finally walked up to us, kinda had a chuckle when I said the text said to ask for Jerry. So we then ask her about the Durango and we are walked into her office. She asked us how much we were planning to put down and some of our personal information (address, etc) but we still had not heard anything about the car in question. So she takes off, takes awhile to come back and then mentioned to us sorry for taking so long but that she cannot locate that vehicle on their lot or the keys to it. We were so thrown off by this. She literally mentioned this happens a lot, not being able to locate keys to vehicles. Like huh? So then she asks if we wanted to see any other vehicles. We told her we drove all the way out (about an hour) to see that particular vehicle that Jerry's AI self texted is ready to test drive when we arrived. So we asked about another Durango that was literally parked in the front row as you pull into the dealership. She preceded to say "where?" and I even pointed telling her it's the only silver Durango out front as you walk out the front entrance doors. She said she understands but that there are a couple of them. There wasn't. Only one out front. She gave us the pricing finally on it and it wasn't in our budget. Meanwhile, she leaves to go do something and so I just wanted to find out how long the other couple had been waiting. The female mentioned a tad over an hour. I told her yeah, we were told the keys can't be located for the vehicle we were coming to see and she said they were told the same and it was a totally different car. So I ask the girl if there was a manager on site and she said yes. I asked if she could let them know we wanted to speak to them. So then she comes back with the "manager". He asks what he can help us with. I lay out all what had happened and what we were there for. So he says give him a little bit and that he's going to try and look for our vehicle. He comes back and says he tried pulling it up in the system and it wasn't found. So who the h, e, double hockey sticks is lying here!? Her, the manager, both? Anyhow I told him put yourself in our shoes. I asked him how would you like going to look at a specific vehicle you had text communication about that was an hour away with your girlfriend, wife or even by yourself? He said "or my husband". I said "ok, your husband or whomever". He said "I'm kidding". I really didn't care regardless if he was with a man. My point was over looked! I said what I said for the principle of the situation with hopes of him being relatable and making the situation not only heard but taking it in to where they make changes so it's not happening to others moving forward. Screw Clay Cooley! If I could show "zero" stars on my review, I would. Don't be suckered into giving your hard earned financials to this joke of a dealership! Also, "Am I at a club?" The playlist was unprofessional. I can get with Hip Hop music because I'm a fan of it, no doubt but to have the version of Rhiannas, Bitch better have my money playing and just like that, WOW! I just kept hearing bitch, then a guy came on that version going deeper into the obscene language and lyrics and mind you, we were also with our 11 year old son. Awful. Play than in your car or listen to it on your own time. This dealership was crazy, mad, awful. Yes. I wrote this essay intentionally. You read it (or thought of it) No regrets that we, as well as that other couple, left. Waste of time but glad we didn't give our money to them. read more

Reece was easy to work with and friendly. I knew what I wanted to pay for the vehicle and he helped to get that accomplished! A little disappointed in the amount of time I had to wait to sign paperwork and get out the door. I paid cash and didn't finance anything so figured it would take a lot less time than it did. Other than that I'd say give them a chance. read more

Took my vehicle in for service. The staff were very attentive and quickly helped me get checked in. The text message communication with my service advisor was a plus. Really liked the access! read more

Worst dealership we have every experienced. nothing but issues getting things fixed while under warranty. They do not care about the customer after the sale. we will never buy from them again. read more

Getting there early, definitely paid off. Got my oil changed and a headlight replaced and the wait time was not bad at all. Go and see Bryant Rojas, he's the service advisor and will definitely take care of you. read more

the worst experience ever. lies. lies. and more lies. deceitful. be very careful. I am giving my bad reviews and taking time out to do it. be very careful because when they say included, they are charging you. lies. always checked everything on the contract. what they say verbally is not what's on the contract. be careful. don't trust Kimberly cano as your sales agent. be careful with the general manager taurus Ross. if the top man is bad, can you imagine how the whole team is. they are out for blood on our hard earned money and they don't care. be careful and be warn. read more

Terrible service desk. My car has been there for 2 weeks and I was told last Friday the part I needed takes 2 days to deliver yet it's been another week and the technician that's supposed to be working on my car is never available to talk he's always "with a customer" read more

The finance worker and the brand new sales employee were the only great things about this particular dealership in Arlington. Everything else was abysmal. Car price I was told was a lot higher than what was listed on the website and the original car they could not get the keys for because the a worker put them somewhere they had no access to. The car has too many scratches and other stuff on it that are the paint and was not taken care of. The Battery died the next day after buying it, the car came with no car mats and no licenses plate. Basically this place just pushes you to buy a car with no real customer service and we spent 5 hours at this dealership. Look elsewhere for a vehicle. Trust me. read more

Good customer handling no back and forth on numbers. Had the jeep in the color we were looking for. read more

Clay Cooley CDJR Arlington - Car Dealers Near Me - Arlington, Texas

Wonderful job. Can take a bit, but its a job well done. I appreciate the hard work! Very transparent on pricing. Only thing I don't understand well is the online portal but that's cause it's too modern for my older self. Regardless they're cool. I bring my jeep here for any major issue. read more

Process went very well. Julio and Nick were very helpful and understanding. Helped me choose the right vehicle for me and went above and beyond to make me feel comfortable with my purchase. Will definitely be returning again! read more

Clay Cooley CDJR Arlington - Car Dealers Near Me - Arlington, Texas

My name is Eugene Alvarado. 65 years old and disabled. Been diagnosed with stage 4 chronic disease. I have been toward your dealership 4 times now and been unhappy with the results. Everything is the same results. They promise you a car but.never deliver. Also a car they want you to buy. I'm not buying a car that I have to pay monthly for 5 years and be unhappy..I tell them I want a Charger rt.because I love performance cars. That's one of things in my bucket list before I leave this world. Shop you first. Shop you last and still the same results. Nothing.....I know my credit is not the best but quit getting people all excited and then you didn't qualify. The last time I went to the Dallas dealership just to test drive a charger. That incident never happened. Car wasn't available. The day before I called to make a appointment. Was a waste of time too. ​will Mr. COOLEY I hope to hear from you soon and I hope you are a man of your word. read more

This dealership used to be under another name. Whenever I had a turn signal bulb go out, I would stop by with a replacement bulb and ask for help. They always helped me. I do not know what tools are required. My vintage hands do not work well. They never charged me. I came by the newly renamed dealership and asked if they too assist me. I was informed that they charge. I asked, "how much?" I was told, "thirty minutes." I did not understand what that meant. It was explained to me that it means that they charge a minimum of 30 minutes and thirty minutes would be $100.00, regardless of the new replacement bulb I brought with me. "...shop them first...shop them last...either way I will never see clay..." Clay Cooley and all who serve and work under this type of distasteful selfish attitude, should be ashamed of themself for not helping seniors, baby boomers and physically challenged Americans that could use some small human courtesy and kindness. "...don't shop them first...don't shop them last...either way you will never see or meet Clay..." read more

I brought our family car in for a recall and emissions inspection, having never visited Clay Cooley before. The customer service reps were friendly and helpful and when it became apparent that the courtesy drop-off service driver wasn't going to be available in time, they pulled one of the service techs off the job to drive me home personally. Even though the car was only in for a recall and inspection, they additionally took care of a minor drivability issue that I'd researched and asked them to take a look at and didn't even charge extra for the time. I normally avoid dealerships as much as possible, but the next time our van needs serviced I'll certainly bring it back to Clay Cooley! read more

The entire process. Bobby made it the most exceptional, no B. S. Car buying experience.

I would rate Clay Cooley a3 and that's because of the finance department great people are working in there and I appreciate them working with me to get my payment where they did think you read more

Even though I made an appointment online my service was not listed. I am sure I made the appointment early this week because this morning the system sent me a reminder text. The service advisor did get me in for my oil change and tire rotation. read more

Wells im giving them a 1 star because it wouldnt let me go any lower. First of all i looked online at a Toyota tundra and requested info if still aviable and got response in likes 2 minutes Middleton you it was at 1210 am the at 730 am I get phone call from a Michigan number fro. Person claiming to be my personal advisor so before calling back to speak with said person I looked the truck up again on car gurus and to my shock the price had gone up 11k in just 8 hrs so i called and was told that there was heavy intrest on vehicle so price went up i asked if i could speak to manager and was told to hold so i did for about 30 seconds and then was told vehicle had been shipped to wholesaler due to it not passing emissions after i was told it was still there at start of call at this point i was offered onother vehicle for sale that was still 6 k higher then the origional truck i was wanting to purchase . After me ending call i was called 3 more times by makaila asking if i wanted to set appointment to come see and drive the toyota so i told her that i was told truck was no longer there due to not passing emissions and again she suggested the 2005 dodge pu for 9500 i explained i wasnt interested in said truck and hung up 5 min later she called back again and asked if i wanted to set time to come drive the toyota and i explained we had spokwn 5 minute earlier and hung up and to my shock 5 minutes later she called back i didnt waste my time to answer call lol. Then i got text asking how i liked my recent purchase from this location . It seems like they are doing the old bait and switch at this location . And further more according to website the toyota had been on site for 20 days when i first saw it advertised so why when i show inteest would the raise price 11k then say it was sold wholesale dur to not passing emissions ? I will never even think about going to any Clay Cooley dealership and i now see why they have a 1.7 star review .​ read more

Clay Cooley CDJR Arlington - The bait and switch truck - Car Dealers Near Me - Arlington, Texas

Less than a year ago I told my Chrysler 2008 Town and Country to this dealership. I was told it needed a transmission. And, since they couldn't find a refurbished one they put in a used one. ($7800) later and eight months the transmission began having problems ( transmission solenoid) and was told it had only a six months warranty. The quality and communication is terrible. I was never told the used transmission was only warranty for six months. $7800 later I'm out of luck. I would never take my vehicle to Clay Cooley Chrysler. 8 months and no warranty and $7800!!! Stay away read more

The technician Tim Oates showed expert professionalism . Was very efficient and sent a brand new car back to me. Thank you Mr. Tim.

Fast, professional Service!!! We had a problem with our engine!! They took us in immediately , diagnosed and fixed the issue!! read more

Since no one at either Clay Cooley CDJR Arlington will return my calls or anyone at Clay Cooley Auto Group will return calls or emails. I need to share this experience I had with my Jeep Grand Cherokee Trailhawk at their Arlington Location. It went in for an oil change, no issues there. They also stated my valve cover gaskets are leaking and needed to be replaced. Since it was under warranty (they preformed the work last Jan) it was under parts and labor warranty. I told them I was leaving out of town the next few days and I can drop it off. I dropped it off, I didn't hear anything until I called my Service Advisor Javair. He informed me they misdiagnosed my Jeep from the beginning and it was actually the timing cover gaskets that were leaking, and needed to be resealed. I told them "For over a year it's been leaking and you all have been servicing my Jeep and you are just now telling me it's wasn't the valve cover gaskets all along!?" I told him I would like to see photo prove of the leak and how bad it's leaking. He stated he would send photos of the leak and send over a quote. Well, a day passed, I didn't hear anything back from him. I called him on a Wednesday, asked for the quote to repair and the photos which never came. I got the quote and told him to repair the vehicle, but I would like a discount on the labor since it was misdiagnosed. He was able to give out a 300$ discount on the repair, which he was thanked. He said the vehicle should be done by the time I get back on Friday. Friday comes around, I didn't hear anything from him, so I called, but he already had left. (This was during the ice storm we had). And, depending how much ice\sleet\snow we got, the dealership won't be open until more then likely Tuesday the following WEEK. Here comes Tuesday, no response from ANYONE at the dealership, but all I got was a text my Jeep was ready to be picked up. Headed to the Clay Cooley CDJR, only one guy was working the service area, I paid and collected my keys. Upon looking at my jeep, there was oil splatter and other debris all over the front fenders. Random barcode part stickers over various parts of the engine, and best of all. The air intake was NOT connected to the throttle body, air intake temp sensor was not fully inserted into the intake tube, the intake tube was NOT connected to the air filter. I know I have an aftermarket intake system, but it's not that complicated to place all together. Thus, letting unfiltered and unmetered air into the engine and letting foreign objects into the motor. Seeing this, I have zero confidence my vehicle was repaired to factory spec and with the professionalism you'd expect from any Jeep dealership. And, my engine cover wasn't reinstalled, and is now missing. Furthermore, when I was there picking up unrelated parts, a customer was stating almost the exact level of complaint from his RAM 1500 (misdiagnosis and no communication from anyone), and a service advisor was arguing with the customer. I really hate writing reviews, as I've been a customer at this dealership for over 10 years while it was Don Davis Dodge, Jeep, RAM. I hope this helps for them to get better for their customers sake. read more

Great Job. Second time this year we needed work done quickly. First time was right before major planned trip and this time right before we are moving out of state. Both times, Bryant helped to get diagnostics performed quickly and issues fixed right away. Bryant kept us informed every step. read more

The experience was okay for now. I just had repairs done on my vehicle. In my opinion the labor prices are too high as well as the taxes. I will see as time goes by and see what happens. Hopefully they keep their word and take care of my vehicle if a problem arise. read more

The service advisor Jeffery Hevey was every professional and courteous. He had a positive attitude, and I would definitely recommend Clay Cooley because of his knowledge of how my repairs were assessed and needed. My card received an oil change during this service. read more

Clay Cooley has Great customer service and my Service appointment was completed in a timely manner.

Lay Cooley was awesome. Timely and great customer service and the work they did was amazing. Tim was fantastic in helping get my son's car fixed. read more

I got a Dodge Ram Rebel from this dealership, despite their best efforts. First, they tried to get me to buy a truck that I hadn't even seen in person after walking off with my drivers license and last pay stub for a suspiciously long amount of time, then when I finally saw the truck, it had a flat tire and absolutely NONE of the listed features that it had on the website. They literally just copy pasted from another. (Then they had the audacity to ask for a referral). The tire wasn't fixed, just patched, so went flat again within 20mins. In an effort to "make it right", they said they would honor the monthly payment agreed on for another truck. So I sent them a link to another one, only to have them bait and switch me for an identical truck with less features and 40k more miles. It also had a cracked windshield, cracked back window, and non-functioning windshield sprayers (but they said they would fix this...sort of). I took the truck back for repairs when instructed to, only for the service people to have no idea what I was talking about and the parts not ordered. They finally said they would fix the windshield, but not the sprayers, which is a safety issue and (to my knowledge) something that needs to be functioning in order for the truck to pass state inspection. These people are frauds. DO NOT give them your business. read more

Great work all the way around from all team members. they held true to their promotion and got me in the car I wanted. I promised them if they got me the right deal...they will get a customer. I will definitely be a returning customer. read more

To say I was disappointed with the service department would be an understatement. I expected to wait, however, 4 hours later, I was told my diagnostic of my passenger seatbelt was ready. What I got was a laundry list of items I didn't ask to be looked at in addition to recommending full replacement of the seatbelt for $900. OK, I would have to think on it, find a time I could come back and would let them know. I was told to have a seat and he would process my paperwork and bring my Jeep around. One hour and ten minutes later I'm still waiting. I went to the service desk, he's nowhere to be seen (it's lunchtime now of course) so I asked someone else who quickly printed my paperwork, I paid and got in my Jeep ten minutes later. Imagine my surprise when I noticed my passenger seat hadn't even been moved! It's quite obvious in a Jeep if the seat has been moved. And you have to move the seat to see the seatbelt mechanism on the floor behind it. So, 5 hours and $267 later I got a bogus diagnosis and charged for it! So now I 'm doing what I should have done in the first place and am taking it to my 4x4 shop for a free diagnostic before they order any necessary parts or replacement. Lesson learned once again - NEVER GO TO THE DEALERSHIP!! read more

Had my truck repaired at the body shop, was kept updated throughout the entire time, Kenneth Mitchell the service advisor was great to deal with and made the whole experience easy and simple. Picked up my truck looking as if it was new. Great job by all involved. read more