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    Texas Direct Auto

    4.0 (4 reviews)
    Closed 9:00 am - 6:00 pm

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    3 years ago

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    10 years ago

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    Family Toyota of Arlington

    Family Toyota of Arlington

    3.7
    (258 reviews)

    My mom had a great service experience today!! Thanks T.J.!!!…read more We've bought 17 new Toyotas so will definitely keep Family Toyota in mind for our next deal!!

    Unfortunately had to change what was originally a 5 star experience to a 1 (if not 0)…read more I had a good experience buying my truck in early February this year, and sales were great. What makes this a horrible experience is how this dealership is treating me as a post sale customer and with my car title. They apparently had issues getting my car title (which they never mentioned, I only found our after submitting a request to get a copy of a title myself after 2-3 months not getting one) I was denied getting a title from Texas DMV saying Family Toyota submitted the wrong title when applying for my title, and they didnt send the most recent one. Now when I call, they just keep putting me on hold until I just get hung up on or sent to voicemail. Its soon to be 5 months from when I purchased my car, and I still have no car title in hand. The Texas DMV even mentioned my title on this clean car might get branded because of their hiccups, but I couldn't even tell if that's true since I don't have a title. Kind of frustrating to spend dozens of thousands of dollars with a company who clearly doesn't care about their clients once you take the car keys and submit payment. I was recommending and buttering this dealership to my colleagues and friends in Texas, but definitely will have to stop doing that.

    Automax Car Sales

    Automax Car Sales

    1.9
    (51 reviews)

    So I've had my 2016 Chevy traverse since January I've had no problems with the car at all when I…read morewent to got a oil change they were impressed on the maintenance on the car! the last place that it was maintained was with automax And yes I've had minor things needing to be done to it but nothing major at all. I absolutely love my car.!!!!

    DO NOT BUY A CAR FROM HERE! Our first car experience wasn't…read moreso bad. We had to take it to their shop after the first month and they fixed it. It will be paid off next year after having it for 4 years. Fast forward to July 2026, we needed a new car cause we had an accident in our other vehicle. We got a Chevy Traverse and after having it almost 3 weeks, it wouldn't crank. I contacted the finance department and they did something and it started back working. That was weird cause we weren't late or anything. Then it started hesitating on me and I became concerned. They told me I could bring it in and swap it for another vehicle. I was nervous to drive it back over there. They told me to leave the kids in the car and they would just have someone to pick it up. They couldn't tell me when or give me a heads up. The car just disappeared one morning. I went to the dealership once I noticed that they picked up the vehicle. We loved the new vehicle they gave us. However, it started making a weird noise after having it for a month. I called Vanessa and she said I could bring it in. I tried calling her that morning before taking it up there and firs they said she was coming out of a meeting and would call me. No call. I called back and they said she wasn't at her desk. At first she was going to take our keys and get it fixed. When I asked for a loaner until it got fixed, she said her manager said it wasn't anything that they could do because it was a little over a month! First of all, this is the vehicle that ya'll swapped the last car for and she could have told me this over the phone! I was so upset! I asked if I could speak with the manager. He would not speak to us and she had an attitude. Now we are having to pay to have it checked out to see what the issue is. This is ridiculous! We are never going back there again (well to pick up my sticker that I have yet to get..smh). This was the worst experience ever! Save yourselves the trouble! By looking at these reviews, I can see that we weren't the only ones! They need to be shut down!

    CarMax

    CarMax

    3.0
    (109 reviews)

    We were trying to purchase a car for my sister-in-law and identified one at the Carmax located in…read moreFort Worth. I made an online reservation to view the car. Unfortunately Carmax cancelled the reservation three times. Each time I had to call to have the reservation reinstated. Today, my sister-in-law drive from OKC to Fort Worth to see the car. I drove from Sugar Land Texas. Before Arriving at Carmax, I telephoned to advise I would be paying cash by wire transfer from my bank. After arriving at Carmax at 11:30 am today, my sister-in-law did a test drive and was ready to conclude the purchase. After a one hour wait, we were advised Carmax would not release the car if we paid my wire transfer. At 2:00 pm I arranged for my bank in Houston to issue a cashier's check at their Fort Worth branch. We were advised the local branch would be closing at 3:00 pm today. We returned to Carmax at 2:30 pm and handed them the cashier's check. They spent the next 20 minutes trying validate the check drawn on Merrill Lynch! Finally at 3:51 pm we were allowed to take delivery of the car. Only a 4 hour wait. This was my third purchase from Carmax and unfortunately my last.

    Lazy employees. I had scheduled an online appointment for a car trade-in appraisal, but when I…read morearrived, the lady refused to come out of her office. Instead, she asked us to take pictures of the car ourselves using the portal and send them for review. Why would I show up to this store to take pictures of my own car? The appraisal process is meant to be done in person for accuracy. This lazy lady and her manager are a total mess and a poor reflection on the company.

    Texas Direct Auto - car_dealers - Updated August 2026

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