Don't get a car from them. They sold me a car with no warranty but promised 6 free oil changes. We went for our oil change and they damaged the oil gasket. Oil flooded the engine and they refused to fix the car! $6000 worth of damage. Our car never leaked until we brought our car in for the oil change. I believe they broke it on purpose because they kept calling us trying to get us to trade our car in. This was the worst experience I ever went through. Save your money! They are shady and janky. The managers are unprofessional and no help. Whatever you do, don't go here read more

I wish I could give this place 0 stars but you have to choose something. DO NOT purchase used vehicles from this place. They DO NOT do a 161 point inspection on the vehicles. You could be purchasing a lemon. I haven't even made the 1st payment on this vehicle & I am already shelling out money for repair. I was told, we do not have an ETA for when the part will be available so basically I would be without a vehicle for a long period of time. I even offered to purchase the part & allow them to install it. Mary my service tech told me they have a different part they could put on my vehicle. I declined service & I still have pay to pickup my vehicle. I got ripped off. Now I have to take my vehicle to professionals who actually know what they are doing. This is some BULLS**T! read more

Don Davis Dodge - Auto Repair Near Me - Arlington, Texas

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If you need a Jeep, Dodge or Chrysler come see Ernie ! He's absolutely amazing ! I bought me Jeep from him with all the bells and whistles and I love it ! I take it here for service also they do my door dings with the warranty and special package I purchased ! Something amazing about buying a jeep is that it comes with a jeep wave program! It's amazing covers a lot of maintenance and roadside assistance! This place has some red tag deals , the team that does the oil changes is awesome and responsive! There's a lot to choose from , there is a side for new vehicles and a side for used but in great condition. You can also order your special custom made jeep from Ernie ! He's very knowledgeable and knows his vehicles! He's not pushy and he is very understanding doesn't lie he absolutely cares about the customer! So come see him and tell him the Mary sent you! Ok byeieieieieieieieiey read more

Definitely do not recommend. Wait for an oil change is always 3/4 hours even with an appointment. read more

Service Center opens at seven AM. Came to drop off car for service. Arrived at 10 minutes before 7, but door was open and lights were on. A lady in a meeting room with others told me they did not open until seven. Any one of them could have taken my keys. Went and stood by door to wait the 5 minutes and a dude gets up from behind the desk and walks over to me by exit door and asks me to wait outside for the five minutes. What a jerk. If this is the attitude towards customers, they suck as a dealership. Do not do business here. read more

If I could give them zero stars I would I came in as a walk-in for a oil change and was quoted two hours. Waited those two hours only to find out I needed to wait another hour and was given a half ass apology about Miss quoting the time. Do yourself a favor and listen to these reviews so you don't waste the time that I did that I will never get back. UnBelievable. read more

These people can't do anything right, service department does a cheap job on work. I have screws falling off my car because they were not tighten. And this was after I gave them my car for servicing. Pro tip; if you are purchasing a car from here, don't fall for their MOPAC deal. Their service dept is the worst. You will definitely find a shop that does a better job at a cheaper rate. read more

I bought a 2022 Rubicon Jeep Wrangler at Don Davis - Arlington, TX. Buyer be aware! Once you have purchased a vehicle there, things change. Their attitude towards me has been very unsupportive. Recently, my Sway bar light came on saying it's needing serviced. My jeep just turned over 7k miles; it is not lifted nor has ever been off road. The Service Department said it would take at least two weeks to diagnose and don't even think of getting a loaner. They really didn't empathize that this is my only vehicle. No matter what I said they became rather defensive. It was as if I was inconveniencing them. After paying $55k for this POS, I can tell you I will never purchase another Jeep, and if I were it would not be from Don Davis in Arlington, TX. My experience is everyone appears they are caring before the sale, but the minute you sign on the dotted line - Good Luck to you. Buyer Beware! read more

2020 Ram 1500 5.7. Check Engine Light on. Misfire on cylinder 6. Mechanic said software update fixed the problem. Did not even check cylinder 6 until I told them there way oil all over it. Mechanic said it was a bad plug and is ready to pick up after changing it out. Asked for head mechanic to call me about it before I picked up since that's hard to believe, but they refused. read more

The dissatisfaction and disappointment this place brings is unreal. I have never heard of such a horrible establishment with such unprofessionalism. Why hire mechanics who can't seem to do their job? Where do you find these individuals? Do they even have experience? Because if they did I'm sure they would be able to do their job and FIX CARS AND NOT LEAVE IT IN A WORSE CONDITION!!!!! I can't believe that they can't even fix a car correctly. THATS WHAT YALL DO. HOW DO YOU MANAGE AND SCREW THAT UP???? Now to go spend MORE MONEY to fix a car that THIS ESTABLISHMENT if you can even call it that RUINED. Can't even trust y'all to fix the problem since YALL created it in the first place. Please do us all a favor and close your doors or hire people who are actually competent and able to do their job correctly. And y'all save yalls money and time and avoid coming to such a horrible place. They'll just make you spend your time and money. Because I assure you they don't know how to fix cars In this place. What a joke. read more

I bought a brand new keep at the end of June. The lane assistance and collision assistance keep going out and say service required. The drivers side visor mirror door broke so the light on the mirror stays on. I took it in for an oil change, to get a diagnosis on the things needing service and to get them to order a new visor. The service guy tells me they can't diagnose because there is only one guy that can do that and he wasn't there. Then he tells me that he will make a new ticket to order the visor. I call today to check the status and the visor was never even ordered. Plus when I call up there the receptionist has zero clue what to do or where to find info. She just lists you on hold and leaves you until you get tired of holding and hangs up on you. So now I get to start over at a new keep dealer because I'm not taking my car back to this circus show. Their service completely sucks. Beware!!! read more

Bought a Jeep there in 2023 and was completely satisfied with the service from the moment I walked through the door to my last oil change a month or so ago read more

Allow me to take you on a journey. Yesterday I time-traveled back 2 decades ago when I entered Don Davis. I must have at least, because that was the last time these manipulative sales tactics were acceptable at dealerships. Let me explain. I was a walk-in yesterday afternoon around 4 pm at the dealership and connected with a sales rep, Cody. I was interested in trading in my Dodge Challenger to lease a new Dodge Charger, specifically Daytona Trim. Fast forward after the test drive and trade-in appraisal (and some common negotiating), Cody and I started talking about numbers for the lease. At this point, the dealership manager came into the office, sat down, and said he could offer me a lease range of $499-$599/mo. on the Daytona trim or $549-$699/mo. on the Scat Pack trim ($0 down after positive equity from the trade-in was applied, on a 36mo lease). I said those monthly numbers were too high for me. At this point, the Manager asked: "What do you need to see to buy today?" I said: $0 down, 36month lease, and under $400/mo. on a lease. To which, the Manager took the paper, wrote down "W.B.T. (will buy today) Dodge Charger Smokeshow Daytona $0 Down 3yr/36 mo lease, $399." I asked if there was any way he could make this offer with a Daytona series in Black, even if it meant waiting for him and his dealership to acquire the vehicle from another shop or auction? The Manager said, "Sure. I can get you any color and any trim. You want a black Daytona? done." I asked him to confirm: "at this price point?" Again, the Manager confidently said "yes." After a few minutes thinking it through and coming back with a "let's do it," I came back to Cody (sales rep), who explained that after looking, his Manager said they could not offer me another Daytona at this price. However, they can offer me a better deal on the Scat Pack, or an RT, or the Daytona they had on the lot at $399/mo. After looking at the Scat Pack, thinking, etc, I elected to move forward with the Daytona the dealership had on the lot at $0 down / $399/mo. Fast forward 45min-1hr later after signing the paperwork (including a sheet with an offer of $399/mo, removing all of my belongings from my trade-in vehicle, the whole 9 yards. Cody took me and the signed paperwork across to the separate building to meet with the finance team. This, to my understanding, was to finalize the agreed upon lease documents, agree upon additional things like Gap insurance, mileage limit, etc. As soon as I walked into the finance manager's office, he restated my intent to purchase the dodge charger Daytona today and then stated. "672" "what?" ... "$672 a month" There had to be a mistake. So I confirmed the trade-in value, reviewed the paperwork I had just signed with the sales manager with the stated "$399/mo." on it. Finance's only answer was: "I'm sorry, I don't know why he would offer you this. It would be bad business if we sold you this car at this offer." (I HAD ALREADY SIGNED ALL OF THE PAPERWORK) I demanded the contract be voided and asked for an explanation from the sales manager and an apology for wasting, at this point, 4 hours of my afternoon/evening. Last fast forward. The sales rep took me back to the sales manager, who took the paperwork, then came back and said, "Ok, so the rebate of $3k doesn't apply to leases, so I had the finance manager apply a discount of the same amount to get us back to the total we were at. It's $599/mo. Sound good?" "no, absolutely not. How did we go from $399 to $599?" "Oh, well, we wrote the paperwork for Tier 1 program, and you qualify for Tier 2 program, so it will be more. We can get you into an RT Trim for less, or you can purchase the Daytona instead of leasing, and I can get you closer to $499/mo." At this point, I was over the bait and switch tactic. I demanded to void and shred the contract and wouldn't be doing business with this manager/dealership. TLDR: - Manager gave me his word he could get any color/any trim for a promised and agreed upon quote (He lied) - Manager gave me his word on a quoted price & had me sign paperwork for it (he lied), then retracted that quote and nearly DOUBLED the quoted price - Manager baited and switched me over and over again throughout the process - Manager took the classic ploy of putting me through the entire process, running my credit, singing paperwork, walking me through all the benefits, and having me take all of my belongings out of my existing car, just to double the price on me. AND THEN trying to come back down slightly as if to make it a "good deal," hoping I would be so exhausted from the experience that I would break and say yes. Moral of the story: YOUR DEALERSHIP MANAGER IS NOT A MAN OF INTEGRITY NOR A MAN OF HIS WORD. I've lost absolute respect for him, and Don Davis should reconsider the types of individuals they hire to represent their brand. read more

Bad experience With Don Davis Ford in Arlington. I made a appointment to take my F150 P/U in to have the power side view mirrors fixed on 5-5-5-2022 the appointment was scheduled for 5-25-2022. I had to leave the truck there so I rented a vehicle. I went by Don Davis this morning and was told they had not even looked at it. I did not even receive a phone call letting me know that nothing had been done. I turned in the rental and picked up my truck. I Have bought several trucks from Don Davis but no more. What a poorly run operation. read more

Always a hassle. PROMISED to be called back, nope, just blown off as usual. 7 days before they will even attempt to diagnose your issue AND the vehicle HAS TO STAY ON THEIR LOT UNUSED FOR THOSE 7 DAYS! Just ridiculous. read more

I brought my truck in for some recalls, and a couple things covered under warranty and was well taken care of. Manny M was my service advisor, and he took good care of me through the whole process. They have a system that you can text your advisor through directly, and it also gad a progress chart I could view to see what stage my vehicle was in. In the middle of the service I remembered I needed a bed liner added to my truck, so I texted Manny about it. He was able to get it done quickly & at a great price before I picked it up. One of the best dealership experiences I've ever had, and would definitely recommend them. Five stars all day! read more

Don Davis Dodge - Freshly serviced Ram! - Auto Repair Near Me - Arlington, Texas

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Disclaimer : I didn't buy a vehicle from here BUT Marc was incredibly kind and what I like a salesman to be like! I don't like giving car people my info because they'll blow your phone up, but he was understanding about it! He was even kind enough to respect my desire to not go with the vehicle he offered without making me feel cornered or pressured, which no one likes - especially women. 10/10 recommended him if you're looking for a vehicle here! read more

We had a very pleasant experience when buying a car here. Jesse V. was very attentive and addressed all of our concerns. Alex in the finance department was so personable and very helpful. Everyone that passed by us greeted us with a smile. I definitely recommend coming here for any car needs. read more

Don Davis Dodge - Wonderful work on the detail! - Auto Repair Near Me - Arlington, Texas

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Maybe I'm lucky or just understanding that these guys are a dealership fixated between two massive cities but every time I've been in with my '19 Scat Pack for service, they are friendly, fast, and thorough. Having just moved here and not knowing/trusting any small shops, the service team gave me the peace of mind that I could deal with them for my vehicular needs. read more

The service department was very rude with me and uninterested on helping me. I needed new tail lights for my new car that I JUST got there a couple months before but decided to go somewhere else after the work and the "manager" were extremely rude and unprofessional. Don't waste your time and money here. Unbelievable read more

Update: I received a message from Eric Timani, general manager at Don Davis. He did indeed verify that I was given a less credible vehicle history report that didn't show the severity of the airbag deployment accIdent. They didn't show me an actual Carfax report since it would have shown that the truck had a severe accident where the airbag deployed. read more

Don Davis Dodge - Auto Repair Near Me - Arlington, Texas

This was the worst experience I have encountered. I dropped my vehicle (2011 Jeep Wrangler) off on 9/22/2023 as I had an airbag recall and a couple of other things that I wanted looked at. I called a day or two prior to dropping it off to see if they had the airbag for the recall and also to see if they could look at a few things. I was going to be out of town the next week so I thought this would give them plenty of time if they had to order a part. They did have the airbag in stock so all seemed to be good for drop-off on the 22nd. When I dropped it off I went over what I wanted looked at and explained to the service rep that I would like to pick it up on the 29th. She stated that barring any major issues that should be just fine and she would call me if there were any issues and also to let me know the cost of the other repairs I asked them to look at. I called my service rep on the 28th confirming I could pick up my car the next day as I never heard anything all week and thought all had gone well. She told me they had not even looked at it. I explained again that I use my car for work and they have had all week to look at it. She said they would get it in immediately and she would let me know the cost for what I asked them to look at and repair. Less than an hour later she sent me a breakdown with the repairs and the costs. I let her know what I wanted done and she stated they would need to order the part and it may take 2-3 business days to receive it. I asked for a loaner car since they sat on my car for a week and never looked at it and I needed my car for work. She said no as my car was not under warranty so I rearranged my work schedule so I could work from home a couple of days. By Thursday October 5th I still had not heard anything so I checked in and was told the part still was not there. By this time I was very frustrated and I explained that via text to my service rep and she never responded. The next morning, October 6th I call the service department manager, leave a message, and he called me back. I went over the whole situation with him and he apologized and stated that my part had arrived and it should be ready that afternoon. I explained to him my frustration over the lack of communication and the fact my car sat for a whole week and was never looked at. Again he apologized and stated he would figure out what happened and offered to let me know when he found out it. Not necessary...he lost 2 customers that day (my husband who is a 4 time Jeep buyer and myself) and I told him that. His only response was that he hopes we change our mind. That was the level of customer care I received. I never raised my voice, used foul language, or asked for a discount. I was frustrated and also polite. My car was ready that afternoon and upon picking it up I noticed my phone holder that clips to my a/c vent was missing. It is not something that just falls off. It has to be tightened to put it on and untightened to take it off. A few other things were out of place but whatevs. When I went back in to explain this, another service rep came out to my car to look and he also could not find it. This was the icing on the cake. He stated I could wait until the guy who worked on my car gets back from lunch at which I explained I had already wasted enough of my time throughout this whole ordeal and I should not have to waste anymore time on something that should never have been removed from my car. He never apologized. He never attempted to make it right. He just said okay. I had paid my bill in full, did not say a rude thing to the cashier, nothing...and this was the customer care I again received. I really hope this was a one off situation where everything that could go wrong did as I would hate to think this happens more often. Unfortunately for Don Davis Auto Group, they have lost more than 2 customers. Jeep owners are loyal and also listen to each other. I have several Jeep owner friends who I told them my situation and they are also spreading the word about the lack of care or service from Don Davis. I am not one to leave bad reviews...I just hope no one else has this experience. At any point had someone from your company reached out to me instead of me having to reach out to them as to the status of my car, things might be different. Also, had there been the slightest attempt at customer retention/care, things might be different. read more

Don Davis did some serious curb rash on my 22" rims since it was not reported in 24 hours everything is void. I talked to the manager that no interest in helping me. I have bought multiple cars from this location but not anymore. A tire rotation and oil change took 4+ hours and cost me 1300 in fixing my rims they're DAMAGED Take PICS of you car when you go into this shop for evidenced. Every every door ding, ppl servicing your car here dont care read more

Had a simple oil change and this is the resulting damage found at next interval. Head is rounded due to either over torque or wrong size socket. I understand mistakes happen but NOT telling the customer when it happens is not excusable. read more

Don Davis Dodge - Rounded bolt head - Auto Repair Near Me - Arlington, Texas

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Went in to purchase a 2023 for explorer. We went over all the details including salesman exposing the 3 year/5 year warranty the vehicle came with. When we were in the office to do the final paperwork, a finance guy starts talking about purchasing an additional warranty especially since the SUV we were buying only had a two year warranty instead of the 3 year mentioned before. I asked why he said it's bc it was driven by the dealership over the year so it lost a year of warranty. I felt I was lied to at the beginning of the transaction and then told something different in order to be forced to buy a warranty. I ended buying the addition warranty even though it was not something I was expecting to purchase. Additionally I have reached out to all three people I worked with on purchase. 1 person asked me to reach out to another salesman who never answered me. The finance guy answered 1 question I had but never responded to my other questions. read more

If zero is was an option I would give zero starts. I paid for a key fob that this dealership couldn't complete, we agreed to split the cost of the key (and apparently the programming). The cost is $350 and the Jay the service rider called me and said the key fob had to be returned to receive partial refund. I clarified that I'm returning an unprogrammed key and paying them $175. Jay said "yes". That doesn't make sense, and I won't be returning. Jay stated and this is a quote "They don't care", when asked to speak to manager Jay said "They won't call and they don't care". To Don Davis management, I hope a valuable customer that repeatedly came to your dealership for maintenance work is worth $175! I hope that the negative experience that I tell anyone and everyone about is worth losing a customer over. I have always kept my car maintained and the last time I had my car maintained spent over $900. I hope the realization you lost a customer is worth $175, the way Jay spoke on the phone to woman customer is worth future lost business and car purchases. Lastly, I wish on your car dealership the negative and poor customer service you do to customers. I know by reading positive reviews they're "fake news". Monique. read more

2-3 weeks to diagnosis a problem with my RAM 2500. Will not provide loan car until diagnosis. Does not consider OBD code a diagnosis. I bought part indicated by the OBD code. Outrageous price!!! $2,000 for a plastic DEF pump. Had it installed at a ASC certified mechanic shop. Don Davis Service Rep suggested FCA (Ram is owned by Fiat Corp of America) Customer Service might reimburse me for it. Short version, they didn't. read more

If I could rate this place zero stars I would. They never work to satisfy the customer. They can't even help with an appointment for a recall or oil change. It's all about their time. 9-3! People have 9-5 jobs Monday through Saturday. Also got offered 6 oil changes included in my payments and can't even do one because of the times they have. Have to go other places and pay AGAIN for them to get done. Have asked to speak with a manager and they can't even transfer me to one because "they're always busy" or "one isn't available" or "even if I transfer you to one they're gonna tell you the same thing". Don't ever recommend anyone to buy from here. Go give your business to a dealership that satisfies their customers! read more

They don't tip when they get their dinner or lunch. Wouldn't go there. Greedy cheap people. read more

Absolutely the worst experience I have had with any car service center. I made an appointment and 7, yes 7 days later it still had not been seen! Why allow appointments if your car can't be worked on that day. I don't expect it to be finished but at least started! Then, they didn't even get everything that I asked to be looked at, they were not organized or customers friendly at all. read more

I made an appointment for an oil change a week in advance for 11am. I was on time for the service appointment and my truck sat there from 11-12:15 before I asked them why my vehicle still hasn't moved. Then they brought my truck in for service. What is the point of making an appointment for service if you are going to park the truck for an hour without touching it? Respect my time. An oil change shouldn't take 2 hours. I'll come back but I'll ask for better service next time read more

Don Davis Dodge - Don Davis service department - Auto Repair Near Me - Arlington, Texas

Appointment was for 2:00, I arrived at 1:00 and they told me they couldn't have the oil changed until 5:00 because it was raining. Service manager approached me at 4:50 and went to check on the progress. He came back and told me it would be another 30 minutes, and that the work (oilchange and routine maintenance) takes 3-4 hours. I told him it only went into the bay 30 minutes ago...why lie to me? And why didn't they shop call me and offer me another time? Fortunately I could still work while i was stuck here. Not impressed read more

Trash service this time. I live in the Colony and my service would be covered under the warranty. They said that I had to drop and leave the car and they've had this policy since April. I was there in November and I waited while they fixed my module and there was no issue. In fact I waited two days back to back and worked out of their lobby with no question. Spoke to the manager, Joe Johnson and his response was that their policy had been ongoing for months which means I was invisible last time along with the rest of the people. They want your money but provide horrible service for sure. read more

The waiting room is clean and comfortable at the service center. However, the time you are going to wait for a simple oil change is outrageous, even with an appointment. I showed up 15 minutes before my appointment for my oil change and when sat in the waiting room for 2 hours. I got the oil changes as a package when I purchased the vehicle, but I am seriously considering paying for someone else to do them just so I am not wasting a large portion of my work day every time I need service. One star, sloooooooow service. Plus another star because of the clean waiting area and complimentary coffee/bottled water. read more

Joe Johnson reached out to me and I have got to say that man really knows costumer service. I was upset after my last encounter but Joe kept reaching out to make it right. I went to back and his team hooked me up. Refilled all the fluids lost and even had my car detailed. Really appreciate a team that owns up to a mistake and works to fix it. read more

Mathew is so awesome! Helped us out and took us seriously when other dealerships wouldn't. If your looking for good deals and something that will fit you perfectly go check out Mathew read more

Excellent customer service from Chelsea. She went so far above and beyond to make our experience purchasing a vehicle simple and easy.

Went in with my new truck at 950 miles for some abnormal vibration in the rear of my vehicle. They tell me the tires have flat spots and they are not covered under warranty so they offered to sell me new ones of course. I declined and went to Goodyear where they evaluated the tires and could not find any flat spots whatsoever. So back to the dealership I go. Long story short, Terry Collins Service manager was so sure of their diagnosis he convinced me to go back to Goodyear and purchase four new tires. I did and after $1,500 the vibration was still there. Their diagnosis was WRONG because they didn't do sufficient testing. Terry did not want to deal with the issue or take responsibility. He kept trying to send me back down to Houston where I bought the truck, mind you this is a brand-new truck snd should have coverage for such things. After a lot of arguing, Terry reluctantly tells me they will put four wheels from a different truck on my truck and drive it to see if they can isolate the problem. My son was with me and said why didn't you guys do that before making my dad spend money on tires. The service manager Terry Collins got in his face looked at him looked and said "who are you"? This guy was extremely disrespectful to my kid. My son made a valid point and Terry didn't like it so he tried to intimidate my kid. His unprofessional and condensing attitude caused me to leave without addressing the issues. I do not recommend this company to anyone looking to be treated fairly and respectfully. They either do not have the capability of diagnosing the issue or are only concerned about the bottom line. Neither one helps the guy that just spent $30,000 on a pick up truck plus another $1500 on new tires for absolutely no reason. read more

I took my vehicle for a simple inspection when I picked it up it had a scrapped in the front bomber. Before I dropped off my vehicle at the dealership for the inspection my husband and I inspected thoroughly and my vehicle did not had that scrapped. I spoked to the service manager and he said that it's imposible that could happened there and refused to do anything about it. So if you care about your vehicle don't take it to this place because they obviously don't care about customers vehicles. read more

Don Davis Dodge - Scrapped front bumper - Auto Repair Near Me - Arlington, Texas

HORRIBLE MANAGEMENT! But I can honestly say that there was ONE salesman who really helped me in any and every way possible to get me in what "I" WANTED, not what the MANAGER thought and assumed what I could get into as a FIRST TIME BUYER! The best salesman that helped me was a guy named ANDY. Thank you Andy! ‼SO MAKE SURE TO ASK SPECIFICALLY FOR ANDY‼ read more