1. Car Experts Group

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    Carrollton, TX

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    Car Experts Group

    3.3 (7 reviews)
    Closed • 10:00 am - 6:00 pm

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    Texas Cars Direct - She wants me to buy this for her Dad

    Texas Cars Direct

    (97 reviews)

    North Dallas

    I like honest car sales people…read more And from our latest car buying excursion, we continue to find them rare. For example, one of the other car dealerships prevented us from taking the car to an independent mechanic! You know they were hiding something with the car. Anyway, not only did Texas Cars Direct let us take the car to an independent mechanic, they were professional, not pushy like some of the other guys we dealt with, and easy to do business with. Mike, it was a pleasure doing business with you. Thank you for selling us the newest car in our company fleet! P.S. If you come across a clean, unmolested 1990 to 1993 Mustang convertible, give me a call!

    Sold my 2017 Tesla Model S 100D to Texas Cars Direct on 7/25/26: $16,900 total, $10,852.93 of that…read moreowed to me as equity. They took possession the same day. What followed was 33 days of "we can't pay you until the title arrives" -- even though my lender confirmed in writing on 7/30 that the loan was paid in full. I'm an Army veteran and I handled this the right way: calls, patience, follow-ups, numerous conversations with their manager Mike. The day I said I'd had enough, his position was still that I could go to the DMV myself or wait another three weeks. Dismissive from start to finish. On 8/27 I showed up in person with the lender's paid-in-full letter. Only then did they hand over my check -- dated 7/27, two days after the sale. It existed nearly the whole time they were telling me they couldn't pay. The car had already been resold. (Keep-or-cut sentence:) Nothing in the bill of sale I signed conditions payment on the title. If you sell them your car, demand a payment date in writing. Every date above is documented.

    Certified Autoplex - Repair Bill From Metro Ford

    Certified Autoplex

    (94 reviews)

    My husband was interest in getting an SUV. Leann was great and very personable. She answered all of…read moreour questions and kept us updated before we came in for a test drive. We were also able to use my current car as a trade in and she made the process quick and easy.

    I purchased a 2015 Ford F-250 6.7L Power Stroke from Certified Autoplex for $25,856.51, including…read moreceramic coating, and paid to have it transported from Dallas to Mississippi. Within about 5 miles of pickup, the truck began losing power and shutting down. Metro Ford diagnosed a major fuel-system failure with metal fragments throughout the system. My final repair bill was $15,156.38. Given how quickly it failed and the extent of the contamination, I believe the failure had already begun before the truck was shipped, although I cannot prove exactly when it started. I tried to resolve this privately. My salesman, Fabio, told me I would receive a $500 check and a $900 maintenance plan. Neither arrived. Management later offered to repair the truck in Dallas, but that offer came on September 3, 2026 -- after the truck had already been repaired and billed locally on August 31. I asked Certified Autoplex to contribute $4,500 toward a repair bill exceeding $15,000. We were unable to reach an agreement. I am not claiming they knew the truck would fail. I am stating what happened. Nearly $26,000 for the truck. About 5 miles of driving. $15,156.38 in repairs. Prospective buyers can decide for themselves whether this was handled appropriately.

    Car Experts Group - car_dealers - Updated October 2026

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