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    Car Experts Group

    3.3 (7 reviews)
    Closed 10:00 am - 6:00 pm

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    Texas Cars Direct

    Texas Cars Direct

    4.1
    (96 reviews)

    I like honest car sales people…read more And from our latest car buying excursion, we continue to find them rare. For example, one of the other car dealerships prevented us from taking the car to an independent mechanic! You know they were hiding something with the car. Anyway, not only did Texas Cars Direct let us take the car to an independent mechanic, they were professional, not pushy like some of the other guys we dealt with, and easy to do business with. Mike, it was a pleasure doing business with you. Thank you for selling us the newest car in our company fleet! P.S. If you come across a clean, unmolested 1990 to 1993 Mustang convertible, give me a call!

    I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

    Sam Pack's 5 Star Chevrolet

    Sam Pack's 5 Star Chevrolet

    3.2
    (100 reviews)

    I had an absolutely wonderful experience with Chevrolet, especially thanks to my service advisor,…read moreBrian. From the beginning to the end, Brian was incredibly professional, patient, attentive, and helpful. He kept me updated throughout the entire repair process and always took the time to explain everything to me clearly. I was going through a very stressful situation with my vehicle, and Brian truly made a difference. He went above and beyond to help me, looked for ways to reduce my costs, and showed genuine care and understanding. His dedication and excellent customer service gave me so much peace of mind. I am extremely grateful for everything Brian did for me. It is not often that you find someone who treats customers with such respect, kindness, and professionalism. Chevrolet is very fortunate to have him on their team! Thank you so much, Brian, for everything. You turned a very stressful experience into a positive one. I highly recommend Brian and this Chevrolet service department to anyone who needs help with their vehicle!

    Brian always takes great care of me, so I want to be clear that I have absolutely no issues with…read morethe service I receive from him. Unfortunately, I was disappointed with how another concern was handled during my visit. When I got into my car to leave, there was a very noticeable gasoline/exhaust smell coming through the air vents. I immediately brought it to the attention of one of the employees sitting at the desks near the entrance. He came outside, got into the car, and confirmed that he could smell it as well. However, despite acknowledging the odor, he did not offer to have someone inspect the vehicle or determine where the smell was coming from. I explained that I am very sensitive to strong odors, and his solution was to spray a deodorizer inside the car. Unfortunately, that only added another strong scent and did nothing to address the actual problem. I became nauseous driving home because of the fumes coming through the vents. My biggest frustration is that this could have potentially been addressed while I was already there. Whether it is something as simple as a filter needing to be changed or an issue that requires further inspection, someone should have at least checked it--especially after an employee confirmed the smell himself. Now I have to schedule yet another appointment and return AGAIN, after already having to come back a second time following my visit a week ago. That is a huge inconvenience. With the current heat, driving without air conditioning isn't a realistic option, but running the A/C or vents with that smell coming through is unbearable. I appreciate the excellent care Brian consistently provides, but I'm extremely disappointed that a legitimate concern about my vehicle was acknowledged and then essentially dismissed when it could have been investigated while I was already there.

    Car Experts Group - car_dealers - Updated August 2026

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