UPDATE: I give kudos to Fernando our sales rep. He picked up my mom's vehicle from where I worked at since it was less than 20 miles from the Grapevine Lincoln to get the vehicle looked at. After close to a week I had to call to find out the status of the vehicle. At that point my mom was getting frustrated about the situation. The was her 3rd Lincoln that she bought and before that it was a Mercury. She has brand loyalty. Fernando started to call for the next 2 days to give me a status on the vehicle. I have nothing but praise for Fernando in take care of the situation. The only reason I am giving them 4 stars is simply put the 19 mile travel distance for the maintenance option that my mother bought. We were told that it was 35 miles when in realty it was 19. Initially the car buying experience with Grapevine Lincoln was quite easy. Fernando was receptive to what we needed. The one thing that we needed is the pickup and delivery for service since the vehicle we bought was for my mom. We were told that service has to be within a 35 mile radius. That turned out to be untrue. I tried to set up a service and was told that not within the 19 mile radius. The car has a shimmy when getting to speed of 35. We have not even had the vehicle for 24 hours. If this is not fixed we will be taking the car back and finding another dealership. read more

We're new to the area and decided to visit Grapevine Lincoln with our Nautilus. We were completely satisfied with the service advisor (Heath) and the quality of the work performed. We'll be back for the next service interval. read more

Great dealership - service & sales. Service dept is top notch - very friendly, very patient.

Gabi Valadao and Devin helped my sister purchase a car. They were very understanding, informative, and accommodating to our needs, handling the license plates, inspection, and title. Gabi Valadao goes beyond her professional duty. Will recommend any person to this dealership as well as Gaby. read more

I was quoted a crazy amount to fix my car, I took it to a different dealership and they fixed the same issue for $700 cheaper. Always avoid Grapevine Lincoln read more

I purchased a new Black Label Navigator in March - this weekend my change oil light came on for the first time. I quickly booked an online appointment for this week at 7 a.m. - but I was not able to book the Black Label service guarantee online so I called the dealership today. I was told "if I need a loaner" I could book it December 4. DECEMBER for a simple oil change. It seemed like a preposterous request that I would require a loaner be brought to my location and return my vehicle when it was ready when that is what was promised a mere 7 months ago. I was told I would never need to step foot at the dealership for service with my new Black Label vehicle - it was talked up the entire time we were considering the purchase between a Black Label and standard vehicle. I could visit Kwik Kar this afternoon and have an oil change in 15 minutes - but that is NOT what I was promised from this "Luxury Dealership" who doesn't have any loaners available - I'm pretty sure they have a whole lot full of cars they could bring me. Where are my custom services for this luxury vehicle? read more

My wife made an appointment over a month ahead of time so she could get a loaner for our Black Label Aviator. She arrived a 7am for her appointment and was the first car in the bay. Another car pulled up behind her after she got out of the car. The service adviser immediately went to the car behind her. 2 other cars pulled in. My wife was told to go to the waiting room and they would be with her shortly. After they finished with the 3 customers arriving after my wife, they finally deigned to wait on her. By that time, they were scrambling to find a loaner for her. Lincoln proudly advertises Black Label and concierge service. Not sure how that is much different than going to a ford dealer except for the extra 0's at the end of the price. read more

They have the worst service department. Evidently, the general manager hides because you couldnt find him with a search warrant. Their service group does not check the needed repairs before they check you out and their Loaner division is a joke, Laura Benvita is rude and condescending. I would never buy another car from them. read more

2nd recall notice we have had with our car in the last 6 months. Both experiences with the Service Department were horrible. First required a software update that they told me would take 2 hours. 6 hours later I was still sitting there with no updates, no loaner, and having to go look for someone to get an update. This new brake issue I decided to go with the car pick up and return feature they offered. Received a text that my car would be returned at 4. Two hours later and no response to phone calls, texts, or emails, I finally called the sales Department and they ran over to get me an update. Got a frantic call back at 7 that there was no one to bring my car over and they would do it tomorrow morning. Didn't care my wife needed it in the morning, didn't offer to pay for an Uber, or offer any solution. Car was not even complimentary vacuumed. No one responds or provides any updates. Definitely will not buy another car here ever. read more

Had two issue and both were covered under extended warranty. Courtesy driver took us to our flight at DFW. Came home to clean repaired car!!

Dangerous, unsafe vehicle, in my opinion. We have had issues with the back window coming open while driving down the highway since we bought our Lincoln Navigator with 4 miles on it in 2003. Almost three years we have had the vehicle back into Grapevine Lincoln over and over again. They give us a loaner, keep it for days, then 2-3 days later the window pops open while driving down the highway. They now are charging us to look at it, but yet this morning it popped open again while driving down the highway. Their service is nothing like we get for our Lexus. It takes weeks to get it in for service, and have a loaner car. This vehicle, in my opinion, is dangerous and unsafe to drive, they have bad service, and I doubt they make the repairs they claim they do. My wife has to listen to the window clapping as she drives to work wondering when it will shatter as it will not remain closed. Almost three years of this nightmare. We need to rid ourselves of this $129,000 junker and trade it for a different brand. Lincoln in Grapevine is a place you should NEVER buy a vehicle. read more

My service advisor was Heath Timons. He communicated well both via text, call and email. Although, it took two weeks to get my car done, it was not because of him it was because the part took so long. He tried his very best to get me a loner but he had people before me that their cars were also delayed. Ever since COVID this has been the issue not only here but all across mechanics difficulty getting parts. The day we got the part was the day my car was ready. That tells you right there wasn't his fault. So if you need work done at Grapevine Lincoln call Heath. read more

Purchased my 22 Lincoln Corsair from Matthew. The process was painless and fast. They actually have cars on the lot so that helps too I live near a Lincoln dealership but drove further to buy here due to the stock, salesman and streamlined process read more

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I won't speak for the dealership as a whole but I dealt with a salesman names Michael and he was far from helpful. He did not know the difference between the Standard and Reserves, also had no idea what the difference of a technology package was etc. All he could say was " i'm not at my desk right now, I don't have that information in front of me ".... i'm sorry but these are very general questions in regards to what you are selling on a daily basis and shouldn't need a guide in front of you for every single question I ask... This was a phone conversation, he could have easily walked to his desk and looked him up while you're on the phone but he did not and I have not heard from him since ... Regardless, I went to Penske Lincoln and had a great experience and bought a 2021 corsair reserve and love it, grapevine Lincoln just lost out on the sale read more

Grapevine Lincoln - 2021 corsair reserve Asher gray - Car Dealers Near Me - Grapevine, Texas

Place definitely has communication problems big time! Made an appt over a week ago and specifically said that I needed a loner. (They sell you on this when buying the car but than make a big deal about getting you one.) Show up for my 8am appt and guess what; No loner. Won't buy another Lincoln again; not because of vehicle but because of the unfriendly service department. BMW had the best service!! read more

This place is best place if you are planning to buy Lincoln car. We were also invited to dinner for new customers and they had arranged everything nicely. The staff is very helpful and they try to address concerns immediately. Anytime I had issues with my vehicle they delivered a loaner car and picked my car from home. They also provide airport shuttle if you are dropping or picking up your vehicle. read more

Grapevine Lincoln - Getting ready for Lincoln new customer event! - Car Dealers Near Me - Grapevine, Texas

Amazing experience in getting Lincoln Corsair. Michael is the most courteous and helpful car salesman I have ever met in my life. Dru Kaba has exceptional process for lending team. I will be sending my girlfriend to trade in her Porsche soon. Auto industry should shadow the efficiency and professionalism of this groups process. Highly recommend!! read more

Grapevine Lincoln - Car Dealers Near Me - Grapevine, Texas

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**BUYER BEWARE** In 2018 we purchased our used Lincoln Navigator from Ford. From the very get go (after the contract was signed), service went downhill. The promises and expectations from that point were not met, so much so that they gave us 2 free oil changes and multiple apologies. Woohoo, maybe $100 in value. I waited a few years to write this review because I wanted to see if Lincoln could redeem service points lost by Ford but sadly, nothing has gone better since our initial experience. We have received subpar service from the service side. The Lincoln side definitely doesn't give the "higher end" feel that Lexus provides. A major issue we have is that at the time of purchase were talked into purchasing the Zaktek 5 year protection plan which was sold and explained to us as a twice per year full interior detail and exterior wash/protectant. We thought this was a good deal. However, we noticed that everytime we brought it in over the last few years the leather did not look conditioned. Finally my husband talked to the Ford side regarding this and we were told the 5 year plan is actually a 1 time spray coating of scotchguard which lasts 5 years. The plan never included full auto detailing but a vacuum, and the exterior is not waxed but a protectant is used. Oh, do you mean the "protectant" which I can pay a few extra dollars for at the local car wash?! Very predatory sales tactic. Extremely unhappy about being mislead. A few points of contention: 1. The car wash is almost always inoperable so we barely ever get a wash. However, a selling point was that we could swing by and get a free wash whenever we wanted. Also, fairly certain they scratched my front bumper during their last wash. 2. Service team is subpar, never friendly, never timely. 3. The multipoint inspections are worthless. They basically give you a computer handout of general maintenance for your vehicle and mileage. The same things are printed repetitiously although weve had work performed at other mechanics. Additionally my report states I need a cabin filter replacement. So according to this I scheduled an appointment to have it replaced, took time off work to bring it by, and then was advised my model vehicle doesnt have a cabin filter. Waste of time and yet there it is, always on my report. 4. Lincoln/Ford seems to lack the competency to update their records. I'm constantly getting emails for Judith Powell, who apparently was the prior owner, and have even had her information and address print on my invoices. I'm pretty sure this is a security breach. I've notified Lincoln several times but yet nothing has been done. This is very concerning - total lack of privacy of information. Thoroughly displeased with the experience. Love my vehicle, wish the service was better. Will be servicing elsewhere for mechanical needs. read more

Since I'm on yelp, and posted everywhere else. May as well tell it all. Had 2 recalls on my 2018 Navigator. Took it in, sales rep was super cool said that i really only need to do one of the 2 but if I wanted to do the other bring it in later (now, these are covered by lincoln). Got the 1st, When I Called back for the 2nd all of a sudden it was "this going to cost this and that, you need to pay this upfront and we MAY BE ABLE" The 2nd, The pompous arrogance of their salesforce. Recently They randomly called me to query about trading in my 2018 Navi, told him I just got it, this asshole's response "that's a lot of miles for a vehicle you just got". MY REPLY "that's not your concern". Definitely not a good look. Just not a good vibe overall read more

I could not get an actual service person on the phone at Grapevine Lincoln. I called left a message, and waiting a week no call back. I did get a call to set up oil change, but she could not address any other issues. I called the next week, and asked for sales instead of service. The salesperson I spoke with went to the service department and hand delivered a message to call me back. Finally got a call to discuss issues. When transporter called to pick up my car, he didn't have a loaner car for me. I specifically asked for a loaner and waited an extra week so I could get said loaner car. There is a definite lack of communication within their service infrastructure. read more

Very good dealership, not your typical car dealership sales scam. See Michael Massey. Very professional and knowledgeable-not pushy .

Burglarized and Disrespected! Dropped our vehicle off for repairs. Little did I know we dropped it off for William and his team to allow it to get broken into and ransacked. Now I am instructed by the dealership to figure it out on my own. Call the police myself. Call and file a claim on MY insurance and pay the deductible! I would absolutely NOT recommend this place. All they said was, "Well, it could have happened to anyone, not our fault!" read more

Like several others, good luck getting a loner car. We had warranty work done on a rear entertainment screen and it has failed again. 86,00 miles on this Navigator. There is a rattle when it starts up that the last service advisor said that Lincoln didn't have a fix for yet. When we pressed for a loner, they came back with Late February. Nice that it will be out of warranty by then. I don't feel that this is a respectable way to do business. We are done with Lincoln products and Grapevine Lincoln dealership for good. Time to go back to an Escalade. read more

Can I give negative 10 stars... Absolute worst service ever. Called on 6/25 and was promised a call back (email was sent)... called back on 6/28 and another email was sent this time to manager, director etc.. and again no response.. called again on 6/29 and more of the same... my brand new car (ie 5 months old) is actively sitting at dealership and I'm being told that no one will even look at it till MAYBE sometime next week... Absolute no return calls and about 50% of the time they transfer your call to an offshore calling service.. garbage service.. with broken promises, lack of any follow through... read more

Absolute WORST experience...RUN!!! Forced LoJack and an "extra key"...over $1k of additional dealer accessory add ons that I did not ask for or want. They finally adjusted the price of the vehicle to allow those items. We already had our financing in place and was pre-approved with our lender. The dealership told us they would not allow outside financing. This was one I've never heard. After almost two hours of being at the dealership and finally making it back to the finance Dept, the guy could get me a better interest rate if I bought an extended warranty through the dealership?? What?! What difference should that make? Then tried charging over $2k more in sales tax fees than they previously told me. This was also going to raise my monthly payment $30/mo. Mind you, it was previously listed correctly on the 'final deal proposition' that was emailed to me 2 days before we made the 4.5 hour trip down. They "weren't sure how that happened" or why the difference. Arkansas state sales tax on a vehicle is 6.5% though they wanted to charge/collect 9.75%. I called my local DMV office (on speaker) for the amount verification. The guy in finance heard the amount with his own ears and said they're required to go by the info they have. Complete bull! We live 4.5hrs away so it was important to handle all negotiations ahead of time to make sure we were set beforehand. My ride was a one-way ride so I had to book a last minute flight home because of this nightmare!!! We're now out gas money, time off work, and a plane ticket...with no new vehicle. We dealt with Blane, Debi, and the finance guy's last name is Nyugen. read more

We just bought a 2023 Lincoln Navigator from Matt at Grapevine, Lincoln. It is obvious Matt has sold a lot of vehicles. He was very knowledgeable, politite, helpful and worked us through getting this vehicle despite the shortage of vehicles he was able to get the colors and features we wanted. While some dealerships have sales people who are very rude during the shortages, Matt is polite, takes the time to walk you through options and is honest about the issues the shortages have caused. read more

I own a Lincoln and my lease expires soon. I contacted Grapevine Lincoln about a car they had advertised. i asked for their best price. They wouldn't answer my question...just kept telling me to come in and test drive. Then a few days later the manager contacted me to ask if I had received good service. I emailed him back explaining no and told him what would have made it a good experience. I also asked several questions. He didn't even bother to reply. Guess they don't need my business, maybe they don't need yours either. read more

If you want to buy a $100,000 Black Label Navigator and then be treated like garbage by the service department, this is the place for you. They'll tell you that having a broken headlight is your problem that you should drive around with for a few days and maybe they'll get you in on Saturday. If you can't actually take care of Customers, then you shouldn't sell them cars. read more

If I were able to give this particular Lincoln dealership zero stars I would. Buyer beware that their skip the lot allows you to completely fill out an application to buy a car that they have no intentions on selling you at the price listed on their website. Some of those cars are special ordered and already sold but yet they still place them on their website and allow people to fill out complete credit applications and get approved for loans only for them to try & sell you a much Higher-priced car. Placing special ordered Lincoln aviator's on your website for $60,795 THAT WAS SPECIAL ORDERED and allowing people to fill out a credit application and be completely approved and then calling them to let them know that car is not even available and that you're not even selling aviators for MSRP but yet listing them on your website is a very dishonest way of doing business. read more

I bought my BLACK LABEL Lincoln at this dealership and while sales is good and had great customer service THE SERVICE DEPARTMENT! OH MY GOSH!!!! I have made a few service appointments over the time of owning my 2021 and every time there is an issue. EVERY TIME! Why own a Black Label and be excited about the service that comes with it when it is just a lie and there is no service with it. Oh yes oil changes are covered with valet service if you can ever get them to actually keep their word. Booked in advance still same issue. Just excuses is what you get then they want you to change your schedule to meet their needs not what works for you hence why you book the appointment in advance. Finally got to speak with the service Manager Steven and wow what a let down. They made the error now I am supposed to still move my appointment to another day or time. SERIOUSLY WHY BOOK AN APPOINTMENT! SOOOOOOOO disappointed with this service department! read more

Sales Reps were of no help. After a 2 minute phone call, the rep told me he couldn't help me. He didnt even try. I called a second time to speak to a manager. At that point I got help, the deal went south when the original Rep got involved and tried to cover his tracks and lie about his interaction with me. He did nothing to gain my business, just tried to pretend like nothing happened. I sent off two emails to two separate managers. No one bothered to follow up. This dealership has zero interest in customer service or who the disrespect. They wanna make a sale and don't care how they do it in the process. My advice, look elsewhere . read more

I have used this service department since 2014. Never had a comeback. Never had a service request left undone. Everyone I come in contact with is super friendly. My last service was completed by Bridget Aley. First time I met her but she was super nice and all my requests were completed toot sweet. She noticed my upcoming state inspection due and took care of it. After I got my car home I realized that burnt out cornering light I forgot to mention had been replaced. Thanks for taking care of those details Bridget. read more

Buyer Beware! We bought a new 2020 Aviator last October. It's had horrible issues. Latest, as we returned from Colorado Monday twenty miles into the trip all kinds of electrical alerts went off, and stopped working including the cruise control. We called Lincoln Grapevine and we were told they couldn't see us till Thursday they also told us we couldn't get a loaner car till mid-October. All different then what we were promised regarding service when we got the car. We had to drive 14 hours straight with no cruise control. We were afraid to turn the car off since it may not start again (we saw this happen to another Aviator owner in July). We took the car in on Tuesday morning they did give us a loaner car. They called on Saturday and said that the tollway sticker was causing the problems. Really?!! The tollway sticker has been on the car since we bought it. After 7100 miles the toll tag causes these issues. Ridiculous! Service stinks and they have no clue what is wrong with the car. Do not purchase! The service they inform you when you purchase the car is dishonest. The car is unreliable! read more

The service department is amazing!!! Jeremy Doolen made our experience so pleasant, effective and efficient that we will not trust our Navigator to anyone else. Our appointment was on time, we had lovely scones and coffee while working on paperwork, which was minimal. They text and call to keep us informed on the progress of the repair and when the repair was finished my car was clean and running properly. My husband was a mechanic when he was younger and he will not take our car to anyone else. Jeremy has earned our loyalty and respect! Thank you, Terrilynn & Jeff Donaghu read more

They claim to be a luxury car dealership with luxury oriented services - they are not. These guys continue to use Covid as an excuse to offer horrible service. Trying to schedule service that requires a loaner vehicle - what a joke! Bringing car in for slipping transmission (3rd time, total rebuild 9 months ago) - you have to first deal with an automated telephone system that then fails to transfer you to a Service Advisor - it just continues to loop back around in an infinite loop gathering your info, stating it is transferring you only to start back at the beginning (reported this to a contact and it is still that way a week later). Finally forced our way to talk to a human being - he gathered the information and was sending it to an Advisor but that with the requirement for a loan car (they kept our car 4 weeks last time) that the Advisor would have to call us to schedule. After a week with no call back, we attempted to reach the Advisor - the person taking the service information is remote (and likely not an employee) stated he has no means to connect us with a human at the dealership. Had to physically go there today to talk with an Advisor - the scheduled appointment is for NOVEMBER 9th - TWO MONTHS after requesting service needs! (we had to wait 6 weeks last year for an appointment). Planning to sell this car and never again deal with Lincoln, and any dealership under this management. read more

Just another typical trash typical "used care salesman" games going on. Called in on a specific vehicle and spoke to Maxwell! Don't let the friendly voice fool you. I asked about a specific 1 vehicle on the lot and his words "I'm looking at it right now and I'll pull it up front so it's ready when you get here." Well needless to say I drove 30+ minutes and clown man Maxwell says "man I am so sorry they just took that vehicle back and it has rat damage but we have a red one 2k cheaper." This clown is telling me this while I'm physically looking at the exact vehicle sitting out in the parking lot! Needless to say I just finished purchasing the exact same car from a different dealership and decided the extended warranty just cause the sales guy was nice. Cash deal and out the door in under 2 hours. Maxwell and leadership you could've had one of the easiest sales ever but instead your lying and manipulation cost you. read more

After 15 months, nine times in the shop and 45 days without my car, my brand new 2019 Navigator has FINALLY been deemed a lemon. The transmission was slipping and the engine was burning oil. Lincoln told Grapevine Lincoln to put oil in the car and give it back to me!!! Lincoln refused to replace the engine as well as the transmission AND Lincoln Grapevine offered ZERO help! Sadly, I absolutely loved my Navigator. It had all the bells and whistles you could ever want but mechanically the car was junk. Please don't fall into the same trap we did. These are beautiful luxury cars but they are horrible and Lincoln/Grapevine Lincoln's customer service is by far worse than the vehicle they built. There is no customer service whatsoever! It was a horrible experience and I'm glad it is finally over. We are one and done for any Lincoln product in the future. As we went through this process we have discovered several other people that have had the same problem. read more

I think this has got to be the worst run service department ever. I scheduled an appointment for my lincoln for a transmission issue That Is slightly out of warranty. Not only were they going to charge me $175 to diagnose the issue, but they told me I had to leave the car for 2 to 3 days before they can actually get to it. I inquired as to what was the significance of making an appointment if they weren't going to look at the car and have me miss work for the next 2 to 3 days. They said we are just that backed up with transmission issues. read more

I called ahead about a particular vehicle and went to see it. The original salesman was busy so I spoke to Shawn. He was amazing he's so personable and makes you feel so comfortable and relaxed with the whole process. They agreed to match what a previous dealer offered and that was to payoff my current vehicle. We were unable to agree and I ended up going home. Today he called to thank me for stopping by and asked if he could meet me numbers did we have a deal? I told him yes I'll go pick it up today! Well he called back and said it's done! I stopped by after work and the customer service was the best experience I've ever had buying a car. Then Robert showed me all the cool functions in the vehicle and helped me program it and set it up for me. They earned themselves a loyal customer today! read more

We recently purchased a 2020 Lincoln Navigator black label the vehicle was shipped to us from them from Texas to Alabama we have text messages and photos they told us it was an excellent condition when it arrived there were 300 more miles on it than what was stated on the adometer when we bought it the interior has black smudges and marks all over it there was sand and mud all throughout the floorboard There were scratches on the outside of the vehicle the running boards had nicks and dings all in it one side of the running boards does not go in-and-out as it should we paid $600 for an extra key that we did not receive we were told that it had headphones and remotes for all the DVD players it did not when it got here we have spoken to them several times they have not gone out of their way to correct any of the issues we had it detailed they said they would pay for it now they will not we have photos of all the damage whenever arrived we have the text messages where they said the vehicle was in excellent shape which it is not so I would not deal with this Company as they false advertise their vehicles or they try to pass the buck on to someone like the shipper which was the person they hired therefore it's not our responsibility if the shipper did something wrong it's their shipper they're responsible for it. read more