Just bought a new RDX at Grubbs Acura. I have used their service center for years for my older Acura and have always been happy with their work. Everyone we met at the dealership was friendly and professional. They found the exact car I was looking for in short order (going to get it in 3-5 days). The process was smooth, straightforward, and I feel we struck a fair deal. I highly recommend talking to them if you're looking for a new vehicle. read more

The second star is only for my Salesperson, Mike, being a kind soul. This place gave me the ick, otherwise. Very used car dealer vibes where they care more about the money than the customers needs. I had inquired about a certified pre-owned Acura, and stated a cash offer via email that was told "didn't seem unreasonable" when emailing back and forth prior to driving across DFW to see the car. It was only downhill from there A few specific things that stood out: I corresponded with Mike throughout the day and gave approximately 30 minutes' notice that I was on my way. Upon arrival, I waited roughly 30 minutes while the vehicle was located and the battery replaced. Given that I had clearly communicated my arrival time and the specific vehicle I was coming to see, this delay immediately made me question my decision to leave work early and drive from West Plano to Grapevine through DFW traffic. Most concerning were the aftermarket fees presented, which resulted in significant sticker shock and a feeling of deception--particularly after my stated cash offer had been described as reasonable the night before. I had also explained that, due to plans to relocate out of state, the Dealer Prep with Lux Membership (a whopping $2800 add on!) was unnecessary. I reiterated my all-in, out-the-door cash offer and was prepared to take possession of the vehicle if we could agree on that number. Instead of removing the Lux Membership, I was presented with a revised quote that removed my "down payment" and resulted in a higher total amount to be financed, followed by involvement from another sales representative asking how the dealership could earn my business. At that point, I felt unheard, unappreciated, and--quite frankly--treated as though I could be taken advantage of financially. Perhaps I am accustomed to a different caliber of customer experience, having previously done business with Park Place Volvo and Goodson Acura. My visit here felt no different than shopping at any other used car dealership in the DFW area, where the numbers seemed to matter more than the customer. read more

I had to check for battery charging system and replace 2 front tires. My service person, Jordan Brown was attentive, knowledgeable and very professional. He should be treated as an asset to the company. All customer depends on such fine qualities and it will serve as basic foundation for repeating customer/ Grubbs brand recognitions. read more

Jordan and the whole service department team was great. Clear communication and recommendations

Amazing Went well! My service advisor was very knowledgeable! Had my vehicle serviced in a timely manner! read more

We attended my friend's NSX Owners Club of TX car show. It was really nice bc it was a casual open show & shine with of course Acura NSX both 1st & 2nd Gens represented, Honda S2000, BMW M Models, Porsche Carrera & GTs & countless other cool cars! Grubbs Acura hosted with swag bags, coffee & fresh pastries. Overall, the Grubbs Sales Team & personel were on hand for any questions. We all had a great time! read more

See all

Everyone at Grubbs Acura is Amazing !!! From moment you walk in store you felt the warm Welcome Service and Hospitality!!! Not to mention first class service tech Jazmin ... read more

great dealership, easy to make an appointment and ask for advice on an issue. Great lounge to wait blisters are available if your situation is needed. read more

Grubbs always does good work and provides superb service. Hands down the best Acura dealership in DFW.

100% my fault. In 30 years, each time I go to buy Nissan or Infinity, to keep money in my own county, I hit Grubbs. Of 5 Nissan/Infiniti purchased, not one from Grubbs. Set an appt, asked if it was free of major damage. Met my sales rep, but told him, I still own 3 Infinitis, not one badged Grubbs, because they always stick in some dealer bs. This time, they wanted over $2400 for tint, ceramic paint protection, interior fabric.. anyway, this car was still in traded in condition. Hadn't been through a cleanup or this huge dent would be on the drivers rear bumper. Huge scratch marks from the garage door of previous owner. This was as if the last owner dropped it off, they just drove it around to show me. Tint was old af, so how are you charging as if you put it on. I told my sales rep, the culture of Grubbs ownership is the issue. He said he could see if they could remove it. I told him they wouldn't. If so, only half. He came back, they took off $800. I was done. Then the closer came out. He then said he could move the numbers to get the junk fees off the car price. No. The stuff wasn't done. I asked why he couldn't have done that the first time? Now it felt shiesty as per Brubby Grubbs. I left knowing I needed 6 showers. My 3rd contact called back. I said omw. They had the car running, ready to go home with me. Numbers matched what we spoke of. Bought it. Told Grubbs initially no upsale of dealer adds that weren't real. Glad they tried anyway. As always, I went elsewhere and made a better deal. That was my last time trying to bother with Grubbs. My salesman deserves better. He was the saving grace in all of it. Great guy, great salesman. It wasn't him, it's Grubbs culture and philosophy to cheat customers. read more

I bought a car today from Grubbs Acura and it was amazing. The facility is beautiful and so is the service. With Anthony and Ivan's assistance, I was able to leave with the exact vehicle I wanted. They treated my family and with grace and care. Thank you!!! read more

I went to get a needed service done and had a $100 gift card sent to me in a Christmas card to use off a service or repair. Got the repair done in record time . I was expecting to stay two hours but only took about 45min. The next day I thought the repair was not done correctly so I texted my service provider. He responded right away and listened to my concern and I wasn't satisfied with his answer so he had a manger call me. Like my service provider said the issue resolved itself so I was able to give the manager a good report . The manager assured me if I had any more problems to please let him know. I live in Cedar Hill and drive ALL the way to Grapevine to get my car serviced at Grubbs where I purchased it. Never disappointed!! read more

Terrible dealership didn't do business with anybody because it takes about a week just to get somebody to email you out the door numbers which I still haven't received been buying cars for a very long time and usually when a dealership does not give you out the door OTD numbers within the day they are just egging you on to come into the dealership because they're about to add $3-$6000 worth of dealership add-ons Just your typical con artist dealership read more

I have 2 MDXs serviced at Grubbs- 1 that I bought there. I typically wait for jobs of 3 or fewer hours, because the customer lounge is comfortable and snacks and coffee are available, making it a pleasant experience. Add to that an excellent service advisor, and there is little room for improvement. read more

Liz Is an amazing sales woman. Got me the best deal on a car I've always wanted and made me and my 1 yr old son feel so welcomed and cared for. Thank you Liz you went above and beyond, if anyone is looking for a car I will for sure refer them to you! you're amazing! All of the employees there are super welcoming and caring. I can say I had a great experience all around. read more

Carl is our service advisor and did a great job. He kept us informed and recommended possible solutions. He worked with our schedule and we received our car very quickly. read more

I would highly recommend GRUBBS ACURA! The salesman was so patient, professional, courteous, knowledgeable and welcoming. I felt comfortable with the salesman and understood. On ANY DAY I would recommend GRUBBS ACURA! The experience was TOP TIER!! read more

Justin was great and found us the perfect vehicle! Onye was helpful as always! And Jake went above and beyond, which is why we always come back...6 cars in 4 years and we won't go anywhere else! read more

First off, we were looking at buying the RDx certified. A salesmen came up to us and worked with us. We enjoyed the car and were looking to buy it. The second we start talking, a new salesmen comes in cause our original one had to leave. We talked with the other guy, and he was saying all of this nonsense stuff. He tried to get us to pay more, he lied about how long he worked here, he wouldn't negotiate stuff with us, and it was horrible. As soon as we left, the manager called us and told us to come back. We don't cause I knew they were going to make more stupid negotiations. If you're looking to buy a car here, don't. read more

I had the best experience at this place, let me tell you why. I had a recall on my car (2015) so i took it to the service department and shaela (not sure if im spelling that correctly) helped me and she was very nice and knowledgeable. and then i went inside to inquire about trading in my car and Jacklen helped find my perfect car with a price i wasn't sure i could accomplish. she was very kind, patient, and she helped me understand everything, as this was my first time buying a car. then, when i went upstairs to do the financing I worked with Mandy, who was very helpful and explained everything so well to me and my wife. overall, i am super happy not only with the price we accomplished and the vehicle i found, but with the kindness i was met with and the fact that i got to work with all women meant sooo much to me and made this process my absolute favorite. it's not often you get to work with so many women at a dealership. i will be going back there and telling my friends and family about my experience. thank you ladies!! read more

Grubbs Acura - Car Dealers Near Me - Grapevine, Texas

Thank you for always being polite, kind and keeping me informed on what services are being done and or what may need to be done Shayla is such a joy to talk to. She always has a smile on her face. Thank you for being the Grubbs family that you are. read more

Grubbs Acura - Me and the back seat of a friends car - Car Dealers Near Me - Grapevine, Texas

Ezekiel was my tech. Helpful, kind, professional and courteous. Coffee was good, waiting area and restroom was clean, staff was friendly. Service was completed in the time they said it would be. Wonderful experience. read more

This review is based on solely on inquiring on the car. I have not visited the place. But a review on my experience so hopefully with this feedback this can help the dealership. We were looking to buy an Acura TLX or an Integra. They had a 2024 TLX and Integra for sale and since they had last year models and said they had a special sign on the internet. I decided to call the sales department and decided to see what would be the out the door price for these cars. They gave me a call the night of and I did not pick up as I had dinner, but they did call me in the morning. They kept on pressuring me to come down to the dealership and would not discuss prices over the phone unless I come down to the dealership in person. I also asked if they had an factory rebates or any incentives like money to finance. Then, they asked to see if I had a trade in and I told them, we might sell the car to different people as they were interested but if they gave us a good price we would deal. Anyways after talking them for 10 minutes I decided to end the call saying they will not earn my business unless they gave me an out the door price. I got a text message saying they can take $500 dollars off the car which is not good as that car was sitting on the lot for over 200 days. Overall, they did not earn my business or at least a visit or a test drive. read more

Jackie, our sales rep was amazing. She really worked with us to get the car we wanted and quickly too since we were working on a tight timeline. We would highly recommend working with her. The service manager has been great to work with too. read more

Grubbs Acura - Acura RDX - Car Dealers Near Me - Grapevine, Texas

I was hoping that Grubbs would not be, but Grubbs Accura in Grapevine has proven to be epitome of thug car dealership. I bought a slightly used 2025 Acura MDX 2025. It had a minor paint chip on the handle, which I pointed out, and asked that I would need it painted. I was given a clear indication that I could bring it in, and it will be fixed. I asked for some paperwork for it and was told that all I needed to do was bring my MDX to service and they will know. Today I took it in for service and was told that all they would do is some touchup. And that if I needed it painted, I will have to pay for it. The manager was genuine thug. He asked me for the paperwork. As if I am the one who would generate that paperwork. It would not cost them to paint over 2mm wide paint chip. But Grubbs are cheap thugs. That is all I can say. read more

I tried to trade in my car, which is worth about $22,000 according to KBB, toward an MDX lease. During the negotiation, I was under the impression that I would receive the $22,000 for my trade as a check. But as we talked, the lease payment they wanted kept changing--first over $1,300, then $900, then $600 for a 36‑month lease. On top of that, they tried to charge $2,400 for a "pro pack" and claimed the vehicle had aftermarket tint. The car already comes with factory privacy glass, and when I questioned it, they said the tint was "on the windshield," which is obviously nonsense. It became clear they were not being honest. Their own website shows a $499/month lease with $3,000 down, yet by the end of the negotiation I found out I wouldn't get anything for my trade, and my payment would still be around $625-$650 a month. Naturally, I walked away. I will never, ever do business with any Grubbs dealership again. If you're reading this, check out other dealerships first. This is truly not an honest dealership. I ended up going to Hiley Acura instead and got a 36‑month lease for $569/month with $0 down. I kept my car and later sold it to Carvana for $21,000. read more

At first glance, my experience with Grubbs seemed positive. However, several issues have surfaced that reflect a lack of thoroughness and care I did not expect from a dealership of your reputation. Shortly after purchasing my vehicle, I had to return because there was gum stuck to the seat belt fastener. Fortunately, your team handled this promptly and courteously. But during that visit, I inquired about a battery icon appearing on the dash--only to find out then that the vehicle is a hybrid. This was never disclosed to me during the sales process, nor was it in the listing details. That is a significant oversight. More recently, I brought the vehicle to Volvo for my first scheduled maintenance, only to learn that a motor mount was missing the rubber component entirely. I spoke with Nick, the manager at Acura, about how this was missed during dealership prep. His response was that your technicians aren't Volvo-certified and nothing was noted in the paperwork. While I understand the certification difference, I found this explanation dismissive. I didn't remove the rubber--it was already missing. The Volvo advisor showed me how the mount moved when it shouldn't. When I mentioned this to Nick, his response was, "Well, your car is Certified, so the advisor should be able to get you covered." This is the kind of response I would expect from a "buy here, pay here" lot--not Grubbs, a company that prides itself on customer relationships and has built over 60 years of trust. The tone and delivery of this interaction were disappointing. It's not just about what was said but how it was said. At a dealership like Grubbs, I expected more care, more responsibility, and certainly more professionalism. That said, I would like to thank Nathan, Herchel (I hope I got his name right) and the team at Volvo. They were patient, respectful, and did not rush me through the process. That is the level of service Grubbs claims to offer--and what I believe your customers deserve. BUT I LOVE MY VOLVO S60 HYBRID read more

I've purchased numerous cars from Grubbs Family of dealerships. Appointments are easy to make, drop off is just as easy and I really enjoyed using the shuttle service to run errands while my car is being serviced. Shaela is friendly, professional and kept us updated on the status. read more

I had an issue with my vehicle and had it towed here for repairs. They made the process smooth from beginning to end and made a stressful situation much better. A great experience overall read more

What an amazing car buying experience. I usually dread the process of trading and purchasing a vehicle, but the staff at Grubbs Acura made that process painless and effortless. Many thanks to Sales Rep Liz, Finance Staff Rasheed and Mandy, and Sales Manager Nicholas. They all stayed late to wrap up the deal and could not have been more helpful and accommodating. Very low pressure and a pleasure to deal with everyone. I would highly recommend looking to Grubbs Acura for your next vehicle purchase. read more

Nightmare to deal with. I purchased a vehicle from this dealership the end of Sept, 2025. From the very beginning of the process, I made it clear I had my own financing and did not give permission to run my credit. I received a text notification there had been a change to my credit report. Guess what? They ran my credit with my express denial of permission. I reached out to Christopher Fitter, the finance manager, asking why they had run my credit, he replied back "We didn't run your credit". This was not truthful. I was purchasing the vehicle online, I live in WV the dealership is in Texas. Their website clearly states they will transport vehicles: "Texas Deliveries: $285 flat-rate shipping anywhere in Texas Out-of-State Deliveries: $775 flat-rate shipping anywhere in the continental U.S.". I ask to have the vehicle delivered. The sales rep said he "wasn't sure" they did that. I showed him the website where it was listed (still is today). Multiple requests for update on shipping. No response from anyone at Grubbs. Little did I know this would be an ongoing trend. I had to arrange my own transportation to have the car delivered. I had submitted all requested paperwork and payment to Grubbs, which included the information to register the vehicle, which they charge $179.50. On Nov 19, 2025, I received a FexEx mailer from my lienholder. In the mailer was the paperwork my wife and I had submitted to Grubbs to register the vehicle, as well as the title and a check for the sales tax, made out to the lienholder instead of me, as well as an explanation from my lienholder that they do not do vehicle registration and I should reach out to the dealership. I cannot use check made out to lienholder to pay my sales tax. I sent five emails addressed to the management of Grubbs Acura. Everyone from the General Manager, Jacob Taylor, Finance manager, Christopher Fitter, the sales manager and assistant sales manager requesting assistance in the vehicle registration I had already paid for, or reissuing the check for the sales tax and I would just do it myself. Those emails all carried the subject line: -I DESPERATELY NEED ASSISTANCE WITH REISSUE OF TAX CHECK MADE OUT TO WRONG PARTY....WOULD SOMEONE PLEASE HELP ME?????I received ZERO response from anyone. No response, nothing, after purchasing a $50,000 vehicle. I called each and every department, the phone rings and rings, no answer. I called the receptionist number and was finally able to leave a voicemail. A gentleman, Tyrone called me back. I explained the situation. He said he would talk to someone in finance and they would call me back inside of 30 minutes. Guess what? No phone call. Ever. I reached out via text to the salesperson I worked with during the sale, Fate Martin. Fate did a decent job during the sales process and answered most communications. I told him about the conversation with Tyrone, I communicated I was VERY frustrated with the situation and no contact from the dealership. His response, copied directly from his text "We spoke with the accounting department, and they will be getting that taking care of for you."I ask if there was anything else I needed to do, and, as typical with Grubbs, I received no response. This was on Nov 26, 2025. So, I'm expecting the tax check to be reissued and sent directly. I understand this may take a little while, so I give them two weeks. On the morning of Dec 9th, still no check, I reach out to everyone previously listed in this review, as well as a direct plea to Jacob Taylor, the General Manager. No response from anyone, no big surprise. I try calling again, no answer at any extension, leave a VM. As I'm researching other means to contact Grubbs Acura, short of getting on a plane and flying to TX, I see they have several other dealerships, including an Infinity dealership close to the Acura dealership. I call there...BOOM! I get a live person! The receptionist at the Infinity dealership knows exactly who I need to talk to at Grubbs Acura and transfers the call. I am in shock. The lady I now have on the line is the Office Manager, Billing/Titles and Warranty Payables, Francis Valdez. I explain the situation. She is very understanding, my tension level comes down 95%. We will finally get this taken care of. Ms. Valdez has me write "void" on the check, take a picture and email her and she will reissue the check in my name. Fantastic...or so I thought. On Dec 11th, I email Francis and request the check be sent via FedEx, as my lienholder is calling and emailing on a daily basis requesting the title or they may change my interest rate on the loan. No response back from Francis. On Dec 22nd, still no check from Grubbs Acura. I call Francis to confirm the check is in-route, it's been two weeks. I'm met with confusion. She knows she mailed it. She ask me to give it a few more days, as Holiday mail can be slow. I reluctantly agree, but also gave the option to have the funds directly deposited in my checking account, or an acc read more

Just purchased a 2026 Acura RDX and she loves this SUV. Great handling, color inside and out pair greatly. Wish it had a front camera but otherwise, a great choice. Jackie Molina was our salesperson and she was polite, knowledgeable and very responsive to our questions and requests. She is very inviting with a great sense of humor. Both Jackie and the Acura get 5 star rating from us. read more

Avoid this place at all costs! My wife and I came to test drive and potentially buy a used Subaru Crosstrek Sport from this dealership. Once we arrived and test drove we really liked the car and asked to see out the door pricing. The price sheet they brought back not only had $3k of add ons, but they had raised the price $2750 from the time I was on their website that morning to get the stock number and call to confirm it was there to the time we came and test drove! We were furious and when we pointed out what they had done, they quickly back tracked and said they would honor the deal we showed them was online previously. But I wouldn't do a deal with this dealership if they took $10k off the price! This is the kind of underhanded tactics that Grubbs dealerships use. Avoid at all costs. Period. read more

Everything! Especially our salesman Anthony Simler!! Very friendly, informative help me set up my computer on my new car!!

Buyer beware. I brought my vehicle in for a warranty-based inspection. It turned out the warranty didn't apply to my vehicle, but they couldn't determine this until they had the car at the dealership. Not only was it a wasted trip, but as I was pulling away, system errors appeared on my dashboard. After re-inspecting the car, they attributed the errors to "bad gas," turning what should have been a no-cost trip into a $500+ repair. read more

Great experience working with Jackie. She is diligent and a great communicator. When looking for a vehicle, ask for Jackie and trust that she will do everything possible to meet your needs. I'll be back! read more

Great customer service. Easy to schedule and get the work done that is needed. Love the complimentary car wash and the free shuttle!

Our service advisor Carl was absolutely amazing. He was super empathetic to our situation. A squirrel had chewed our wiring harness and had caused a mess with our Acura RDX. He was on top of it and made sure we had a loaner and even let us know about another issue that was unrelated that we addressed at the same time too. Carl is an absolute rockstar and Grubbs should be blessed to have him as a part of the Grubbs family. read more

Ezekiel was great to work with and was very accommodating. Helped me schedule my car to get fixed and use the loaner vehicle in the mean time. Very communicative. read more

I went in for a test drive with Daryl Frazier and he was super helpful and we both agreed the car I went there to see was not the one, but he was helpful in finding me an even better car and I got out of there that day with it. He even helped get my car I drove there in to a second location! read more