Wonderful service at Grubbs Acura as always! I realized my car was only with 10% oil and made last minute call for A1 Service. Got in the time I want to and got my car ready in time. Love the service they continually provide for my Acura TLX. Thanks ! read more

Service was absolutely unprofessional, they don't care for customers. Ask for an out the door price and they didn't wanted to give it. Talked too much with so much extra words to go around the bush instead of straight answers. We kept asking for deals and questions and the guy actually roll his eyes on me. 5 hrs there no progress, couldn't find the keys for the car advertised, the car was so dirty etc etc I could go in and in with the bad practices. Acura at Arlington vandergrift was way better customer service from sales man. And manager etc. read more

I attempted to purchase a pre-owned Acura from this dealership. After three days of asking for an out the door price I did not receive one. I spoke with the sales person on Friday, Saturday, Sunday I was sent a video but still no out the door pricing. On Monday, I was told again they would get the pricing it to me in "10 minutes". I was prepared to purchase and had financing completed with my bank. After not receiving a call back after over an hour on Monday from the sales department, I called back and was told the car was sold. The manager then tells me the vehicle was sold on Saturday BEFORE I was sent pictures and spoke to the sales person for two additional days. The excuse was they were looking for a different vehicle for me. This was never disclosed to me and if they would have asked or been honest I would have told them I was only interested in this vehicle due to the interior color. I was not interested in driving to Dallas for just another used TLX that I could find where I live. I would not recommend this dealership. A little honesty and disclosure could have saved me as well as them a lot of time. read more

Let me introduce you to Ezequiel Castro (E-Z), the most customer-focused service advisor in the business, and my go-to at Grubbs Acura in Grapevine, TX. E-Z does more than just listen to your concerns, he finds ways to minimize cost, problem-solve along the way and make the car servicing experience as pain free as possible. If the highest quality service beyond the sale is important to you, then go no futher. Grubbs Acura and E-Z is your destination. There's a hundred reasons why he's earned his nickname, right E-Z? read more

Grubbs Acura - Let me introduce you to Ezequiel Castro (E-Z), the most customer-focused service advisor in the business, and my go-to at Grubbs Acura. - Car Dealers Near Me - Grapevine, Texas

I purchased my vehicle here 4/6/26 with a trade in and now it is almost TWO months since I've purchased my vehicle, made my first payment and my trade off has yet to be paid. I've been emailing the finance dept multiple times with no availability to get an update on the status. It is well over 15-20 days that the trade should have been paid off. On top of that I was the one that had to keep reaching out to get my tags until I finally received a response but silent when it came to updating me in trade pay off. Reaching someone via telephone is impossible. I'm by far very frustrated and have never experienced such a delay whenever I've purchased a vehicle. Quick to make a sale but slow to meet customer needs after you've purchased your vehicle. Currently been holding for 20 mins and counting for a finance manager. read more

Grubbs Acura - Email thread of unanswered emails. - Car Dealers Near Me - Grapevine, Texas

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We attended my friend's NSX Owners Club of TX car show. It was really nice bc it was a casual open show & shine with of course Acura NSX both 1st & 2nd Gens represented, Honda S2000, BMW M Models, Porsche Carrera & GTs & countless other cool cars! Grubbs Acura hosted with swag bags, coffee & fresh pastries. Overall, the Grubbs Sales Team & personel were on hand for any questions. We all had a great time! read more

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My experience with Grubbs Acura has been extremely frustrating and disappointing. I was told to drive to the dealership on a temporary spare (donut) tire, only to get there and find out they didn't even have the replacement tire in stock. Why would you tell a customer to drive on a donut if you're not prepared to replace the tire? To make matters worse, I was only told today that my tire warranty can be used at other locations. That is not what I was originally told. Had I been given accurate information from the beginning, I could have gone somewhere else, avoided driving on a temporary spare, and saved myself the time, inconvenience, and frustration. This experience reflects poor communication and a lack of concern for the customer's time and safety. Customers deserve accurate information and should never be sent on an unnecessary trip when the dealership doesn't even have the part needed to complete the repair. I expected much better service from Grubbs Acura. Unfortunately, this experience has left me questioning their professionalism and commitment to customer care. read more

Very friendly and attentive staff. I was informed of everything going on with my vehicle. Staff followed up with text messages and phone calls to keep me updated on the progress of my vehicle. read more

Just bought a new RDX at Grubbs Acura. I have used their service center for years for my older Acura and have always been happy with their work. Everyone we met at the dealership was friendly and professional. They found the exact car I was looking for in short order (going to get it in 3-5 days). The process was smooth, straightforward, and I feel we struck a fair deal. I highly recommend talking to them if you're looking for a new vehicle. read more

The service department is always on point. I'm always kept informed of timing or car needs, etc. The sales department is EPIC. I've been a Grubbs customer for a solid 10 years and haven't been disappointed. read more

Never answers the phone. Can never get through to anyone. Had to drive 45 minutes for 5 minutes of talking. Had my car for a year and can't drive it because I can't get scheduled for service. read more

UPDATE (June 12, 2026): I am updating this publicly because my paperwork reveals significant pricing inflation. The dealership charged me for an aftermarket window tint package, but the physical windows are stamped with the factory code "TEMPERED DOT865 AS2 M531". This proves the slight solar tint is standard equipment from the manufacturer (Fuyao), not an aftermarket dealer add-on. No plastic film was ever applied. Furthermore, my signed documents show completely inconsistent vehicle pricing: - Official Acura MSRP: $39,200.00 - GAP Insurance Stated Vehicle Price: $39,693.52 (An unauthorized $493.52 markup) - Final Buyer's Order Price: $42,347.99 (An additional $2,654.47 hidden premium) Grubbs Acura has padded my final purchase price by a total of $3,147.99 above MSRP without providing any itemized line items, third-party installation invoices, or physical add-ons to justify it. A formal Texas DTPA 60-day notice is being sent via certified mail to the General Manager demanding a full refund of this contract padding. If it is not resolved, I will be filing a formal claim in the Texas Small Claims Court for statutory triple damages. Buyer beware: verify every single document line by line before signing here. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - From pushy sales tactics (thanks, Jacklen!) to lack of communication, or hidden fees (despite what their website says), you've got an array of options, or in my case, all the above! I recently purchased a 2026 Acura Integra from Grubbs Acura. While the team has generally been responsive when I have reached out, my overall experience has raised serious concerns about communication, documentation, and post-sale follow-through. The initial purchase experience was tolerable despite the pushy sales tactics, but several issues became apparent afterward. I had a less-than-ideal service experience related to an emblem installation (for which they've apologized for but have not offered any further remedy). After the sale, I received incorrect information regarding the registration/title/inspection process. This misinformation, it turns out, came from a AI rep that did not clarify they were not a person. So that caused me to waste time going to get my car inspected when the process was already in motion on my behalf but was never communicated that this would be completed. The bigger concern is the paperwork and pricing. After reviewing my documents more closely, I found different vehicle price figures across the purchase and product documents. The factory window sticker shows one price, including destination and handling. My purchase paperwork shows a higher selling price. When I asked about the difference, I was given some insight that ended up being in my favor but when I dug deeper it turns out I paid for the "Pro Pack," which I initially declined at the very beginning of the car purchase process. When I asked about it, I was provided with two different numbers. And, on top of that, there is an even LOWER number listed on their website! Additionally, I have yet to be provided with a signed document showing that I agreed to purchase a Pro Pack, what it included (they provided a sheet of what it included but this was after the fact and NOT a signed, official document), or the final price I "agreed" to pay (again, I have written proof that I declined this). They say it is a "standard fee" but can't provide official information on the cost and documentation showing that I agreed to it. Overall, my experience has been terrible and Grubbs Acura has ruined Acuras reputation for me as this entire process from start to post-purchase has not been as transparent or organized as it should be for a major financed vehicle purchase. I hope the dealership improves its documentation, pricing clarity, registration communication, and post-sale follow-through so future customers do not have to chase down answers after the sale. read more

100% my fault. In 30 years, each time I go to buy Nissan or Infinity, to keep money in my own county, I hit Grubbs. Of 5 Nissan/Infiniti purchased, not one from Grubbs. Set an appt, asked if it was free of major damage. Met my sales rep, but told him, I still own 3 Infinitis, not one badged Grubbs, because they always stick in some dealer bs. This time, they wanted over $2400 for tint, ceramic paint protection, interior fabric.. anyway, this car was still in traded in condition. Hadn't been through a cleanup or this huge dent would be on the drivers rear bumper. Huge scratch marks from the garage door of previous owner. This was as if the last owner dropped it off, they just drove it around to show me. Tint was old af, so how are you charging as if you put it on. I told my sales rep, the culture of Grubbs ownership is the issue. He said he could see if they could remove it. I told him they wouldn't. If so, only half. He came back, they took off $800. I was done. Then the closer came out. He then said he could move the numbers to get the junk fees off the car price. No. The stuff wasn't done. I asked why he couldn't have done that the first time? Now it felt shiesty as per Brubby Grubbs. I left knowing I needed 6 showers. My 3rd contact called back. I said omw. They had the car running, ready to go home with me. Numbers matched what we spoke of. Bought it. Told Grubbs initially no upsale of dealer adds that weren't real. Glad they tried anyway. As always, I went elsewhere and made a better deal. That was my last time trying to bother with Grubbs. My salesman deserves better. He was the saving grace in all of it. Great guy, great salesman. It wasn't him, it's Grubbs culture and philosophy to cheat customers. read more

The service associate was very helpful and Efficient in handling my transactions. The waiting area is very attractive and Comfortable. All in all a pleasant experience. read more

Everyone at Grubbs Acura is Amazing !!! From moment you walk in store you felt the warm Welcome Service and Hospitality!!! Not to mention first class service tech Jazmin ... read more

Work was done quickly and efficiently Communication was great loaner car was new and clean Thanks Grubbs read more

Horrible sales experience. They told me that they would take care of some minor things but won't put any of it in writing. A week after purchase I scheduled an appointment to take care of these things and they said they can't do without charging me Zero trust in their sales and service departments. read more

Amazing Went well! My service advisor was very knowledgeable! Had my vehicle serviced in a timely manner! read more

I had to check for battery charging system and replace 2 front tires. My service person, Jordan Brown was attentive, knowledgeable and very professional. He should be treated as an asset to the company. All customer depends on such fine qualities and it will serve as basic foundation for repeating customer/ Grubbs brand recognitions. read more

I purchased a brand new 2026 Acura MDX with Tech package. I negotiate my out the door price and showed up with a cashiers check for the exact amount that was given to me by the Sales Manager Ivan Martinez (who was great). When I arrived I still had to meet with the Finance Guy Chris Fitter who proceeded to try to sale me some add ons. I declined them and his demeanor seemed to change. He told me I owed the dealership a penny. I thought maybe he was kidding. I said I made the check for the amount I was told and he slid the print out in front of me and pointed out to where it showed I owed them a penny. I proceeded to check my purse for a penny, my husband went to check the car and I asked my daughter who was in the showroom. We didn't have a penny and he watched us do this. At no time did he said "that's ok." We finally got a penny from a sales guy and delivered it to him and then he said "it's ok. At that point we said no, take the penny, please so we will be paid in full. If there was a discrepancy of a penny it was their error. Not mine. Now I have been a member of the Honda Acura family since 1986 (40 years) I bought my first NEW Honda Accord in 1986 and my first Acura in 2000 RL in 2000. I have purchased multiple cars since then Acura CL, TL, 2 RDXs and 2 MDXs. Coincidentally, I purchased my first car when I moved to Texas from Grubbs in 1982 right out of college. All of my Acura's were new except the CL and TL that were pre owned and this is how they treated ME. The assistant Sales Manager Onye Mandu expressed regret and offered me a tank of gas. I asked for a sun visor that retails for $97 and he and the GM Jacob Taylor who also expressed regret refused, but Onye did offer it to me at a 20% discount. I decline. It wasn't about the value of the visor, I could purchase one. I just spent thousands on a new car and was effectively demeaned and humiliated and giving me a sun visor as a good faith gesture because of the way I was treated was a bridge too far. GM Jacob Taylor who said he knew what happened with the Finance Director "real-time" when it happened but didn't reach out to me until weeks later AFTER I reported this to Acura corporate. They also ensured that I did not receive a survey from Acura. Was that intentional? I have received many survey over the years for my experiences with the dealership but not THIS time. I also tried to reach out to COO Wes Hays but could not get passed Daisy Woods who was very professional, empathic and responsive. I suspect she took it afar as she could. What is sad is that I absolutely love my car, but I am reminded of this negative experience every time I get into it. The fact that it has Grubb on the back just magnifies it. I need to see if I can get GRUBBS removed from it. I don't want to ride around "repping" (appearing to endorse) a dealership that treats any customer but especially a long time customer who thought she was a "member of the Acura family" like this. I walked in to buy a car and left there feeling disrespected and devalued. If they treated me this way, imagine how they will treat you. Its been 5 month since I purchased my car in March 2026 and it still HURTS! read more

Grubbs Acura - 2026 Acura MDX Tech Package - Car Dealers Near Me - Grapevine, Texas

Kelly helped me buy a 2026 MDX. He is very knowledgeable and answers all my questions. I wasn't thinking about getting a car this week but the process was so smooth so I got it. I had a Honda Accord as my first car and driving the MDX gave me the same good feeling. I love driving the car! Thank you, Kelly! read more

The Advisor Daniel was very helpful and had great communication. My back light had to be replaced and my inspection was all taken care of no time! I love the quick service. If you take your vehicle to Grubbs Acura request Daniel! read more

This was a horrible experience for our family, from sales to service. We don't trust Grubbs. They made promises during the sales process, but once we've signed and paid for the car, they did nothing to rectify two small issues. Their service is a lot of waiting with no results. read more

Terrible dealership didn't do business with anybody because it takes about a week just to get somebody to email you out the door numbers which I still haven't received been buying cars for a very long time and usually when a dealership does not give you out the door OTD numbers within the day they are just egging you on to come into the dealership because they're about to add $3-$6000 worth of dealership add-ons Just your typical con artist dealership read more

I previously have had 2 Acura vehicles and have always used this dealership for service and have never had issues. I wanted to trade my vehicle in and purchase a new one. After working with Malik Martin for a couple of weeks and going to the dealership 2-3 times, I would like to say Malik was very professional, worked hard to get what I wanted and was very nice. Unfortunately, I had to go another route and decided to get a certified preowned Acura. To no fault of Malik's, the dealership did not have any of what I was looking for. I had to purchase at another Acura dealership, but I wanted to write a review to praise Malik for his effort. read more

Carl is our service advisor and did a great job. He kept us informed and recommended possible solutions. He worked with our schedule and we received our car very quickly. read more

I bought a car today from Grubbs Acura and it was amazing. The facility is beautiful and so is the service. With Anthony and Ivan's assistance, I was able to leave with the exact vehicle I wanted. They treated my family and with grace and care. Thank you!!! read more

Liz was great! She made our experience painless and didn't make us wait hours on end for what we wanted. I will recommend Acura to others. Great job Acura! You exceeded expectations! read more

Horrible sales and service experience, I will never go to this dealer again. Sales people lied, the price goes up $3K once you do the paperwork. Service dept has no idea how to service their vehicles. read more

Great customer service! Ezekiel was very helpful! He worked hard to get our part as fast as he could, knowing we were from out of town and could not stay very long! That's crazy read more

I went to get a needed service done and had a $100 gift card sent to me in a Christmas card to use off a service or repair. Got the repair done in record time . I was expecting to stay two hours but only took about 45min. The next day I thought the repair was not done correctly so I texted my service provider. He responded right away and listened to my concern and I wasn't satisfied with his answer so he had a manger call me. Like my service provider said the issue resolved itself so I was able to give the manager a good report . The manager assured me if I had any more problems to please let him know. I live in Cedar Hill and drive ALL the way to Grapevine to get my car serviced at Grubbs where I purchased it. Never disappointed!! read more

Sales person was great but finance dept is terrible. They never return you calls or texts. Very hard to communicate. I will never buy a car at Grubbs Acura. I wish I can return this car. read more

Liz Is an amazing sales woman. Got me the best deal on a car I've always wanted and made me and my 1 yr old son feel so welcomed and cared for. Thank you Liz you went above and beyond, if anyone is looking for a car I will for sure refer them to you! you're amazing! All of the employees there are super welcoming and caring. I can say I had a great experience all around. read more

I would highly recommend GRUBBS ACURA! The salesman was so patient, professional, courteous, knowledgeable and welcoming. I felt comfortable with the salesman and understood. On ANY DAY I would recommend GRUBBS ACURA! The experience was TOP TIER!! read more

Justin was great and found us the perfect vehicle! Onye was helpful as always! And Jake went above and beyond, which is why we always come back...6 cars in 4 years and we won't go anywhere else! read more

The second star is only for my Salesperson, Mike, being a kind soul. This place gave me the ick, otherwise. Very used car dealer vibes where they care more about the money than the customers needs. I had inquired about a certified pre-owned Acura, and stated a cash offer via email that was told "didn't seem unreasonable" when emailing back and forth prior to driving across DFW to see the car. It was only downhill from there A few specific things that stood out: I corresponded with Mike throughout the day and gave approximately 30 minutes' notice that I was on my way. Upon arrival, I waited roughly 30 minutes while the vehicle was located and the battery replaced. Given that I had clearly communicated my arrival time and the specific vehicle I was coming to see, this delay immediately made me question my decision to leave work early and drive from West Plano to Grapevine through DFW traffic. Most concerning were the aftermarket fees presented, which resulted in significant sticker shock and a feeling of deception--particularly after my stated cash offer had been described as reasonable the night before. I had also explained that, due to plans to relocate out of state, the Dealer Prep with Lux Membership (a whopping $2800 add on!) was unnecessary. I reiterated my all-in, out-the-door cash offer and was prepared to take possession of the vehicle if we could agree on that number. Instead of removing the Lux Membership, I was presented with a revised quote that removed my "down payment" and resulted in a higher total amount to be financed, followed by involvement from another sales representative asking how the dealership could earn my business. At that point, I felt unheard, unappreciated, and--quite frankly--treated as though I could be taken advantage of financially. Perhaps I am accustomed to a different caliber of customer experience, having previously done business with Park Place Volvo and Goodson Acura. My visit here felt no different than shopping at any other used car dealership in the DFW area, where the numbers seemed to matter more than the customer. read more

This review is based on solely on inquiring on the car. I have not visited the place. But a review on my experience so hopefully with this feedback this can help the dealership. We were looking to buy an Acura TLX or an Integra. They had a 2024 TLX and Integra for sale and since they had last year models and said they had a special sign on the internet. I decided to call the sales department and decided to see what would be the out the door price for these cars. They gave me a call the night of and I did not pick up as I had dinner, but they did call me in the morning. They kept on pressuring me to come down to the dealership and would not discuss prices over the phone unless I come down to the dealership in person. I also asked if they had an factory rebates or any incentives like money to finance. Then, they asked to see if I had a trade in and I told them, we might sell the car to different people as they were interested but if they gave us a good price we would deal. Anyways after talking them for 10 minutes I decided to end the call saying they will not earn my business unless they gave me an out the door price. I got a text message saying they can take $500 dollars off the car which is not good as that car was sitting on the lot for over 200 days. Overall, they did not earn my business or at least a visit or a test drive. read more

I purchased a 2026 Acura Integra A-Spec on May 6, 2026, and traded in my 2026 Chevy Equinox. Unfortunately, my experience with your dealership during and after the sale did not reflect the "Relationship Driven" values promoted by your organization. I initially worked with Mackenzie before Assistant Sales Manager Onye Mandu took over the transaction. I came to the dealership specifically because of the advertised offers, including up to $5,000 additional trade-in value and 2.99% APR financing on a new 2026 Acura. While I acknowledge that I overlooked the "60 months" financing term, I was never clearly informed of this limitation during the sales process. Throughout the negotiation, I felt that any reductions made in one area were offset by additional fees elsewhere. For example, I declined the $2,495 Grubbs Protection Package but was told it was mandatory because it had already been added to the vehicle. Although $495 for LoJack was removed, other charges continued to be added. After spending nearly six hours at the dealership, I finally met with Finance Manager Kenneth Clark after closing time and learned the advertised APR only applied to a 60-month term. While he reduced the interest rate by 1% to help, a $1,400 prepaid oil change package was added, which I was told could not be removed since the interest rate was bought down. Overall, the process felt unnecessarily difficult and lacked transparency. I arrived shortly before 5:00 PM and did not leave until after 11:00 PM. My disappointment continued after the purchase. It took 12 business days (5/22/26), for the payoff on my trade-in vehicle to be sent to my credit union, and the balance was still not paid in full, leaving a little under $150 remaining. When I contacted Mackenzie, I was told the dealership only paid the amount I initially provided. However, EVERYONE knows payoff amounts change daily due to per diem interest, and my credit union confirmed that the dealership never requested an official 10-day payoff quote. I also attempted to speak with Sales Manager Ivan Martinez regarding this issue. After being placed on hold for approximately 90 minutes, the call was miraculously disconnected on their end without resolution. In addition, when it was time to fill up the vehicle for the first time, I texted Mackenzie to confirm what fuel should be used since the owner's manual recommends premium gasoline. I've never had a vehicle that required premium. She advised me that the dealership used midgrade fuel on the day I purchased the vehicle and stated that Integra's do not require premium. I informed her that the gas station I was at offered 87, 89, 90, and 93 octane options, and her response was, "Whatever you want, you can put 87." I found this response concerning, as I expected clearer and more accurate guidance from a sales representative regarding the proper care and operation of the vehicle, I had just purchased. I am extremely disappointed with the level of customer service, communication, and transparency I received throughout this experience. I would appreciate prompt follow-up regarding the remaining payoff balance and a response addressing these concerns. read more

I was hoping that Grubbs would not be, but Grubbs Accura in Grapevine has proven to be epitome of thug car dealership. I bought a slightly used 2025 Acura MDX 2025. It had a minor paint chip on the handle, which I pointed out, and asked that I would need it painted. I was given a clear indication that I could bring it in, and it will be fixed. I asked for some paperwork for it and was told that all I needed to do was bring my MDX to service and they will know. Today I took it in for service and was told that all they would do is some touchup. And that if I needed it painted, I will have to pay for it. The manager was genuine thug. He asked me for the paperwork. As if I am the one who would generate that paperwork. It would not cost them to paint over 2mm wide paint chip. But Grubbs are cheap thugs. That is all I can say. read more

First off, we were looking at buying the RDx certified. A salesmen came up to us and worked with us. We enjoyed the car and were looking to buy it. The second we start talking, a new salesmen comes in cause our original one had to leave. We talked with the other guy, and he was saying all of this nonsense stuff. He tried to get us to pay more, he lied about how long he worked here, he wouldn't negotiate stuff with us, and it was horrible. As soon as we left, the manager called us and told us to come back. We don't cause I knew they were going to make more stupid negotiations. If you're looking to buy a car here, don't. read more