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Grapevine Ford

1.9 (514 reviews)
Open 7:00 am - 8:00 pm

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Windows left down and doors unlocked in their rear parking lot!

PLEASE READ BEFORE GOING HERE!! Absolutely Abysmal Service - Stay Far Away from 5 Star Ford Grapevine If I could give zero stars, I would. The service department at Ford in Grapevine is an absolute disgrace. Our vehicle has been sitting there for four days with zero communication from anyone. No updates, no courtesy calls -- nothing. We finally went to the dealership just to retrieve some items from the car, only to find it completely unsecured: the windows were down, the doors were unlocked, and the car looked like it was being stored in a salvage yard, not a reputable service center. This level of carelessness and unprofessionalism is unacceptable. It's clear they have no respect for customer property or time. The lack of accountability and total disregard for basic customer service is appalling. I will never bring a vehicle here again, and I strongly urge others to think twice before trusting this place with your car. It's not just disappointing -- it's infuriating. They also do paint correction and painting out in the sun!!!!! In their back parking lot!!! Do these guys have no idea what they're doing???

Vehicle Offer $6,400 more!
Philip K.

Originally went in to look at a Bronco Badlands Sasquatch with $5,500 off but it was at their body shop and they had no ETA on it. Then decided to look at a Bronco Outer Banks with $5,500 off and was told it just happened to sell earlier that day. Showed me another Bronco Outer Banks with less options and was told they would make me a killer deal on it. When showed numbers there was no discount just the $500 rebate from Ford, conveniently the ones with discounts were unavailable. The deal had thousands of dollars in unnecessary add-ons and the trade was $6,400 lower then Carvana and about $10,000 less then local competition. They wanted me to finance over $83,000 on a mid-level Bronco. The sales manager told me unfortunately they just aren't competitive at this time.

Our purchase.  Better get EVERYTHING in writing from these people.

FYI - Jeff Rachor is President and CEO of Berkshire Hathaway Automotive Inc in Irving, Texas. They own this dealership. WORST 'personal' experience at Grapevine Ford with Brent Weddle!!! BRENT WAS VERY CONDESCENDING TO MY WIFE!!!!! They will make EVERY dumb excuse of "why we can't" fix or do something for our customer. These guys are lazy lazy and will nickel and dime you on everything. Excuse excuse excuse. We purchased a Raptor. We were told EVERYTHING works bc the car goes through 300+ point check up but found out the door key code doesn't work. Turns out you have to reprogram it for a cost. I told them the key code is like a key & they should provide a solution. I even said we'll take the previous owner's code but they said they never got it from them. Brent said would take them 30 minutes and cost us $107.!! What!! Really!! Was a TOTAL jerk. Wasn't the money but the horrible arrogant attitude. I asked Brent, if we knew the door code had to be reset 'before' buying & cost $107, wouldn't they have provided it?! His answer? With the most condescending look on his face "maybe, maybe not". So l asked, you guys would've let us walk out for $107, (which their cost is a fraction of $107) he said "probably". Then when I asked if I could talk to the manager, he told me he's tied up for 3 hours! I mean the used car salesman 'playbook' is so predictable I have to laugh. They also promised to wax and detail the car. Did they do it? Nope, refused. Windshield had a film that would not come off and they said no problem. Did they get it off? Nope said this "is typical for a car with 30,000 miles". Stupid answer. I Just used a razor and came off within 10 minutes. They are just full of BS. Chaz Gilmore the GM is no better, this guy needs a desk job where he doesn't come in contact with customers. As you know it's not about the $107 or about me paying $150 for a detail wax, but it's the principle. There was no effort for any resolution other than his sole purpose to flex & WIN. CHAZ EXPLAINED HE HAD NO IDEA HOW TO RESET THE CODE. LIE. TURNS OUT WE GET HOME AND IT IS EXPLAINED IN THE OWNERS MANUAL PER A FRIEND. CRAZY They're happy to put a bow on it for you but the customer svc goes out the window after they get their $$$. MAKE SURE YOU GET EVERYTHING IN WRITING AS THESE GUYS ARE WORTHLESS AFTER THE SALE AND DO NOT DO AS THEY PROMISE. ZERO INTEGRITY!!!!!!! If you need a Ford, go to Park Cities Ford or any other Ford dealer where I'm sure you'll get treated with better customer service.

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3 months ago

Horrible experience. Had deal finalized but because I would not finance with them they suddenly sold my truck.

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5 months ago

Be cautious if you are Auto Transporter. They didn't pay us. No issues with our service and delivered vehicle.

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Ask the Community - Grapevine Ford

Review Highlights - Grapevine Ford

I had an excellent experience buying my Ford Escape mainly for the attendance I received from Rob Thurber.

Mentioned in 6 reviews

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Texas Toyota of Grapevine - People standing around doing nothing.

Texas Toyota of Grapevine

(726 reviews)

Had my 4Runner serviced here and I was not impressed or blown away…read more Here are my thoughts : Pro - the service was okay (just a basic oil change) - but I was informed via text (sending me to an online form) about which "add on's" (and there were so MANY!) that I wanted to add and from the same form - I could either accept or decline each option. The reasoning behind each option was stated in the online form which helped me a lot deciphering the garage speak lingo. Except!!!! The whole place is terrible to sit and wait in. The service area desk area does not have great signage and when you do go wandering to find your tech - you have to dice with traffic coming into the service area itself as you have to cross over the other side. It would be simpler if there was a small help desk on the "waiting side". Speaking of the waiting side - pretty much ALL of the seating is worn through or could do with a deep cleaning (especially the extremely tired looking and forlorn 2 massage chairs that I wouldn't even dare to go near!) and even if that doesn't put you off - the music inside the dealership is being played at super loud night club levels!! They should really have a quiet room available for people who value their hearing! Lastly, I walked around the entire dealership several times looking at new car options as I am tinkering with getting a new car. However I was very much ignored and was not approached at all for help. Despite several other (male) customers being helped immediately. I guess I will be purchasing else where

All around the whole experience was horrible. We were interested on a vehicle online, sent an…read moreemail and received an email back from Carlos Fuentes with instructions to ask for him upon arrival and ETA. It was Mr Fuentes day off we were told. The salesman who took care of us never introduced himself and knew nothing of the features of the car. Prices online are not what you get when you go in. Be prepared to pay couple thousand more. Any damages to the vehicle prior to purchase are passed on to the buyer. The only thing we felt good about was the finance manager who took care of us, but he screwed that up the very next day when we called with a question and he NEVER returned our call. All responses to ratings from Mary V are copy and paste, she refers to General Manger Neal Asaad with a phone# for further assistance. Don't even bother.

Grapevine Lincoln

Grapevine Lincoln

(53 reviews)

UPDATE: I give kudos to Fernando our sales rep. He picked up my mom's vehicle from where I worked…read moreat since it was less than 20 miles from the Grapevine Lincoln to get the vehicle looked at. After close to a week I had to call to find out the status of the vehicle. At that point my mom was getting frustrated about the situation. The was her 3rd Lincoln that she bought and before that it was a Mercury. She has brand loyalty. Fernando started to call for the next 2 days to give me a status on the vehicle. I have nothing but praise for Fernando in take care of the situation. The only reason I am giving them 4 stars is simply put the 19 mile travel distance for the maintenance option that my mother bought. We were told that it was 35 miles when in realty it was 19. Initially the car buying experience with Grapevine Lincoln was quite easy. Fernando was receptive to what we needed. The one thing that we needed is the pickup and delivery for service since the vehicle we bought was for my mom. We were told that service has to be within a 35 mile radius. That turned out to be untrue. I tried to set up a service and was told that not within the 19 mile radius. The car has a shimmy when getting to speed of 35. We have not even had the vehicle for 24 hours. If this is not fixed we will be taking the car back and finding another dealership.

We're new to the area and decided to visit Grapevine Lincoln with our Nautilus. We were…read morecompletely satisfied with the service advisor (Heath) and the quality of the work performed. We'll be back for the next service interval.

BMW of Grapevine - Carwash day.

BMW of Grapevine

(170 reviews)

From sales to service, the service is always friendly and professional. Definitely an upscale…read moreatmosphere, meticulously maintained. Comfortable waiting areas if needed and always a loaner car offered for overnight services. Highly recommend Sewell dealerships.

I was reluctant to post here but oh well. I've never bought a BMW and after going here probably…read morenever will. I will say the salesman was great, and this isn't about him. I was judged the moment I arrived, I wasn't treated like the wealthy high class people they're used to to seeing and it was obvious. No manager wanted to meet me, hell my original salesperson wasn't there nor followed up later. I've bought several cars and I know what to expect when shopping for a new vehicle. This was by far the coldest, neglectful and disappointing experience. The bad part about it, was that I liked the car a lot and felt I would be approved for it, but that didn't happen, since I was told I need to put down a sizable down payment. I refused although I had it, but the sting of non importance of my dollar and credit vs someone who doesn't look like me dollar and credit shows that classism and other ism's are still alive and well in establishments like these. Not a lot of words were spoken, and while I could say more I would've been more accepting of them saying we're closed. If I knew then what I know now I would've drove past there and saved myself a few inquiries, time and humiliation. I still wish them much success with their chosen demographic of customers whom they worship and treat with the utmost respect. Business is business and while I didn't appreciate my own experience I understand the game. Sewell Sewell Sewell

Classic Chevrolet - Only 6779 miles on it and check engine light is on what a mess

Classic Chevrolet

(319 reviews)

I had a great experience from start to finish. The transaction was smooth, easy, and stress-free…read more Aaron Cameron, Finance Manager, and Carl Roberts, Sales Consultant, were the absolute best. They were professional, knowledgeable, and helpful every step of the way, making the entire process seamless. I truly appreciate their outstanding service and would highly recommend working with them to anyone looking for a great car-buying experience.

UPDATE 5/8/2026: I left this review a couple of weeks ago but wanted to update with a photo of the…read morevehicle as I ran into him again this morning. I work in the area myself so not untypical to run into people who work in the area as well. Please note, he pulled into their establishment again this morning so if the response from this dealership is, "he doesn't work here" that's a complete coverup lie. Please be aware of this manic individual who clearly needs medication. Also, if you notice in this photo, his window is down again as it was when he screamed explicits at me. This establishment needs to take a closer look at the conduct of its employees. This morning, Thursday, April 23rd at approximately 7:50 a.m., I was turning into the gas station next door when one of your employees, driving a gray Chevy Cruze, sped around me, cut me off, abruptly slammed on his brakes to turn into your establishment, he had his windows rolled down and screamed, "you stupid f***ing bi***" at me. The employee was a heavyset man with a beard and glasses. This type of aggressive and hostile behavior is completely unacceptable, especially from someone arriving at their workplace. Conduct like this reflects poorly on your business and raises serious concerns about the kind of people representing your company. My mother purchased a Chevrolet Tahoe Z71 from your establishment in 2024, but after this incident, I will make sure that my family does no further business with your company in the future. I strongly encourage management to address this employee's behavior before it causes further harm to your business's reputation.

Grubbs Acura

Grubbs Acura

(147 reviews)

Just bought a new RDX at Grubbs Acura. I have used their service center for years for my older…read moreAcura and have always been happy with their work. Everyone we met at the dealership was friendly and professional. They found the exact car I was looking for in short order (going to get it in 3-5 days). The process was smooth, straightforward, and I feel we struck a fair deal. I highly recommend talking to them if you're looking for a new vehicle.

The second star is only for my Salesperson, Mike, being a kind soul. This place gave me the ick,…read moreotherwise. Very used car dealer vibes where they care more about the money than the customers needs. I had inquired about a certified pre-owned Acura, and stated a cash offer via email that was told "didn't seem unreasonable" when emailing back and forth prior to driving across DFW to see the car. It was only downhill from there A few specific things that stood out: I corresponded with Mike throughout the day and gave approximately 30 minutes' notice that I was on my way. Upon arrival, I waited roughly 30 minutes while the vehicle was located and the battery replaced. Given that I had clearly communicated my arrival time and the specific vehicle I was coming to see, this delay immediately made me question my decision to leave work early and drive from West Plano to Grapevine through DFW traffic. Most concerning were the aftermarket fees presented, which resulted in significant sticker shock and a feeling of deception--particularly after my stated cash offer had been described as reasonable the night before. I had also explained that, due to plans to relocate out of state, the Dealer Prep with Lux Membership (a whopping $2800 add on!) was unnecessary. I reiterated my all-in, out-the-door cash offer and was prepared to take possession of the vehicle if we could agree on that number. Instead of removing the Lux Membership, I was presented with a revised quote that removed my "down payment" and resulted in a higher total amount to be financed, followed by involvement from another sales representative asking how the dealership could earn my business. At that point, I felt unheard, unappreciated, and--quite frankly--treated as though I could be taken advantage of financially. Perhaps I am accustomed to a different caliber of customer experience, having previously done business with Park Place Volvo and Goodson Acura. My visit here felt no different than shopping at any other used car dealership in the DFW area, where the numbers seemed to matter more than the customer.

Texas Nissan

Texas Nissan

(365 reviews)

Raymond was amazing! He was professional, friendly, and extremely helpful. He made the whole…read moreexperience easy and stress-free. Highly recommend!

To Whom It May Concern,…read more I plan on making a formal complaint regarding my recent service experience at Texas Nissan of Grapevine. I want it clearly documented that I intend to escalate this matter through every appropriate level of management and corporate leadership until it is properly addressed. The individuals involved include: Clint Givens - Service Director Jordan L.- Service Tech - Witness During my visit, I personally witnessed two technicians actively working on my vehicle while it was lifted in the service area. I can identify both individuals without hesitation. One technician, who was primarily working on the vehicle, was a white male wearing the standard button-up technician uniform shirt, which was unbuttoned/open. He was wearing a headlamp and had a vacuum hose connected to the brake bleed valve. Another technician walked by and pulled the hose while they laughed and played around while servicing my vehicle. I immediately voiced concern and stated, "Won't that add air into the lines?" Another technician, black male with piercings and dreadlock style hair, was also present in the area near the hallway by the men's restroom. I also observed there was no protective mat or cover placed over the side of my vehicle while the work was being performed. Additionally, the brake fluid bottle used to keep the reservoir full during brake bleeding, was being held in place with a green bungee cord attached to the driver side windshield wiper. After service, I discovered a scratch on my vehicle that was clearly caused during the servicing process. Located on the driver side just to the side of the hood. I am 99% sure this was caused b the Tech leaning on the car while doing work. I told Jordan that the scratch was new. he took it to get a buff and detail, but the scratch remained visible because it had gone through the clear coat. When I stated I was not happy, Jordan went to get Clint Givens. He immediately responded with skepticism and a defensive attitude rather than professionalism or concern. His first reaction was dismissive, including statements such as, "The car isn't washed, what are we looking at?" He then attempted to minimize responsibility by claiming the technician "doesn't have buttons on his shirt," despite the fact that I personally witnessed the technician wearing the standard button-up uniform shirt that multiple technicians in the shop were wearing. Rather than taking accountability or conducting a professional investigation, I was made to feel as though I was fabricating the issue. That behavior is completely unacceptable from someone in a managerial or leadership position. Clint Givens later stated that I could bring the vehicle back when the detailers were present and that "if it is cheap enough, they would cover it." This response implied that depending on the cost of repair, I might personally be responsible for damage caused while the vehicle was in their care. That is not an acceptable resolution. I have spent significant money servicing my vehicle at this dealership and expected professionalism, accountability, and customer care. Instead, I was met with skepticism and an unwillingness to properly address legitimate concerns. I specifically requested that the technician who worked on my vehicle be brought out so I could identify him and confirm he was wearing the button-up technician uniform shirt Clint claimed he was not wearing. That request was not accommodated. Even though Clint stated "I went back there to ensure he was in uniform." When I asked what the uniform was he stated "he is not going to argue." I have pictures of the damage, the employees uniform and the second tech working on the vehicle which Clint denied happened even though he was not present in the bay. Furthermore, I requested the video be pulled from the bay to establish I was telling the truth, Clint stated "we have no cameras in the bay, and I am going to offer you this one more time and I am through. Do, you want to bring the car back when the detailers are here or not?" At the end of the day, had my concerns been addressed professionally and respectfully from the beginning, this escalation would not have been necessary. As a man, disabled veteran and loyal customer; I have never in my life been accused of lying so blatantly. I hope the General Manager - Yousef Abdell-Hamid will do the right thing. I plan on going to Nissan Consumer Affairs, BBB and the News agencies if needed.

Grubbs Infiniti

Grubbs Infiniti

(338 reviews)

Purchased my 1st infiniti with Grubbs! QX60, Great experience for the most part just a little…read morehiccup with them finding the second key to my ride. I was at the dealership longer than I needed to be because of a miscommunication.

WAS A SENIOR TAKEN ADVANTAGE OF? I have dealt with Grubbs…read moreInfiniti for more than 15 years, and it is greatly disconcerting to write this review. My car was a 2003, and it was time to call it quits and get something new. While searching the internet, I found a vehicle I was interested in at Grubbs Infiniti. As is usually the case with used cars (in my experience), the one I wanted wasn't at the location; however, I was able to see something similar.  I agreed to purchase the car, and now the concerns started.   During the process, there was a dealer prep fee that I specifically indicated I did not want to pay. If it was not removed, I would not want the car.  I also mentioned that I did not want to advertise the dealership, and wanted any reference to the dealer's name removed. I am a senior, and as such, it takes me a little longer to read, hear, understand, and complete the details of the sale.   I did not receive any email or paperwork to review for a month; when I finally did receive materials and had time to review, I noticed that the dealer prep charge was included.  I tried to call and email several people at the dealership, and no one would reply.  I even left a message for the General Manager, who also did not have the courtesy to respond.  I guess I was being ghosted.   Finally, I got a call from the salesman, he took the information; I then received an email from the manager, and I replied to that - no reply.   What does the dealer prep charge include?  The reason I'm asking is that I got a notice that the car was due for an oil change - I have driven less than 200 miles to date.  That led me to be concerned about the other fluids and items covered. I was told about a warranty, but I cannot find anything given to me that explains the details. As a senior, I increasingly feel that I am being taken advantage of and that you are not taking the time or effort to address this situation.

Grapevine Ford - car_dealers - Updated May 2026

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