If you need service, simply ASK FOR TAYLOR as your Tech Advisor. The guy is hungry to help, and did he. Thanks so much Taylor!! read more

Alec is my and he is amazing. He does a great job to make sure that all needs met. Make suggestions helps with advice. He is very appreciated. I particularly enjoy his pleasant, professional, respectful demeanor. Thank you for having such a excellent person on your team. read more

Buying the car was perfect, but the service department is questionable. We have a two year warranty on a certified resale. A six month free maintenance service, with only 3,000 additional miles, was done with a report of needing new rear breaks in the very near future. When I complained to my salesperson and service advisor that it should have been corrected before the sale, miraculously, at the 12 month inspection, the brakes were fine, but I did get about 800$ worth of suggested maintenance which I didn't do. This is our 3rd Lexus, and I wonder if the Certified Resale is legit and if proper maintenance is done before the sale. read more

Seems to be a good dealership. Asked via email for OTD price from Elliot and receive one in minutes and didn't have any dealer crazy add ons like majority of other dealerships especially the ones owned by Warren Buffet (Bershire Hathaway automotive) read more

I am a first time Lexus buyer. My sales professional was Jessica M. And she was amazing. She is knowledgeable and professional, but also very approachable. She answered all my questions and made me feel comfortable. She introduced me to other staff members that I will be working with later on. The warranty that Lexus offers is great! read more

We had a really good experience buying a used Land Rover. The salesperson handles the entire transaction, we were in and out very fast. The only opportunity to improve is it took them the full 10 days to pay off our trade, which is unusual. That aside, this is out preferred experience without moving to different people and bouncing around the dealership. read more

We went to multiple dealerships before going here. I cannot express my gratitude for everyone here, especially for Victor Romero. He was amazing and very patient with us. He even went in on his day off to make sure we were taken care of. I will definitely recommend my friends and family to go to this dealership. We had an amazing experience. read more

Just purchased 3rd car from Amy Velasquez!!! Recent purchase was an emergency for my son and she jumped through the hoops to meet our needs. Extremely personable, super responsible, my wife and kids love working w her. Highly recommend her and will be recommending Amy and her team to my peers!!! Thank you again Amy and Lexus Park Place Grapevine!!!! read more

Park Place Lexus Grapevine - New car!! - Car Dealers Near Me - Grapevine, Texas

Repair prices are insane!!! And when I say insane, I mean double the normal!!! Think Air Conditioning compressor that is a high dollar repair as it is. Which normally at a High Dollar Mechanic shop will cost you an easy $2k and they want almost 4. Yep, that's how bad this place is. Same parts, less experienced techs, double the price. Nope, not to me. Thanks for the estimate, thanks for wasting my time. Got the car fixed for half the price you quoted, BY SOMEONE ELSE!!! read more

Never bring your vehicle here unless you like paying 200% more. Battery was under warranty so brought it in to be replaced. Warranty is prorated so no big deal. Replacement battery should be approximately 1/2 price as battery lasted 1/2 its life. The bill ended up being more than new battery from O'Reilly or AutoZone. Also charged $75 to install which only takes 10 minutes or less and O'Reilly and AutoZone do for free. read more

We recently purchased a new vehicle from Park Place Lexus Grapevine. We ordered it and basically built it (on the computer) with our preferences. It took a month for it to be completed and then we received the wonderful call that it was delivered at the dealership! Ash provided exceptional customer service and was beyond patient with all of our questions. He even placed a big bow on top of our vehicle, which I have never experienced! We are loving our new vehicle and we are very happy! The ONLY negative is the women's restroom. Perhaps there is another one in the showroom that I could not locate. The one I used was a single restroom that was dirty and had cleaning supplies on the floor next to the toilet. Definitely not safe for children! read more

Park Place Lexus Grapevine - Our belated Christmas gift to ourselves! Isn't she pretty?! - Car Dealers Near Me - Grapevine, Texas

I caught their service department in a lie. The Navigation screen on 2023 GX was malfunctioning. I took it in for service, as it is still under warranty. I was told that the part is no longer being manufactured and they would have to use a refurb. But the refurbed screen was on back order. After a month of waiting I reached out to Lexus Brand Engagement as I was upset about the time it took to get replacement parts and that I would need to use refurbed parts on such a new car. They stated they had never heard of using refurb parts on a warranty and the part is still manufactured. So I called up Sewell and they are ordering me a NEW screen. I knew something was off when Service Advisor said I would need a refurb. Not sure what they were trying to pull. But I don't like being lied to and taken advantage of. This was my 5th Lexus I purchased from them and the last. Bye bye, Park Place read more

Park Place Lexus in Grapevine has been servicing my 2016 350ES for years! Junior, my coordinator in the Service Department, is THE BEST!!! He always works around my schedule and makes sure to explain the repair or maintenance that is going to be done! He is a great representative! I always know things will be fixed/maintained correctly when I pick up my car! Thanks Junior and Park Place Lexus! read more

So me and my wife were looking for a new car since we just added a little one to our family. We were referred to Brandon Chong for new and used car sales from a mutual friend. Let me tell you, this dealership is amazing! Well mannered staff nice facility. When Brandon Chong helped us he was really helpful and explained everything from head to toe about the vehicles there. He spent most of his time asking us different questions about what we wanted and what we were looking for. We felt really comfortable talking to him and didn't feel any pressure at all. Felt like as if we knew him for awhile now. We looked at a few different cars and test drove one before leaving that day. After we left we ended up calling him saying get the paper work ready for the next morning lol. We liked the car we test drove so much that we just had to get it. Over all our experience here at Park Place Lexus with Brandon was good! I highly recommend him for your future purchases. I still text him about upgrades or any questions about the Lexus we purchased and so far still great service from him. Loving our new Lexus! P.s. We also went to Sewell Lexus and the service there wasn't nearly as great as it was at Park Place. We both felt like we wasted time there. read more

Park Place Lexus Grapevine - Car Dealers Near Me - Grapevine, Texas

I connected with Sales (named Day), put financing in place right away for full asking price of the car ($70K+) and provided that ( with bank Code) plus my social security (to their finance guy named JP), a couple of hours later, I got a text that said the car was sold to someone else! Asked the GM to call me as I was seriously pissed and intend to take any action necessary to remove my damn SS off their system. Unbelievable treatment from a Lexus dealership. GM never called by the way. In a way, I am relieved as this dealership is total garbage with no integrity. read more

Called PP Lexus on a Saturday and inquired about a pre-owned BMW X5. Rob Herring, the Sales Experience Manager, took my call and forwarded me information. There were a few details he did not have and we agreed we would follow up on Monday. On Monday I emailed to say I was tied up but would call about 4pm. When I called Rob he didn't remember which vehicle I was interested in and when I told him he said someone from California had called that morning, were approved for financing, and were purchasing the car. So much for first come, first served. I would have hoped I would have received a call stating I needed to place a deposit or complete my purchase before the car was sold to another customer. The Sales Experience Manager certainly provided me a POOR experience. read more

This is the best car purchasing experience, I've had in 30 years. Shane is the man to talk to. The process was fast, easy and pain free. I've never had customer service like I received here, and doubt I'll find it elsewhere. I think to even work at a dealership, wether in service, sales, or collision, you should be required to train here first. Thank you, Park Place, for setting the bar so high, and maintaining standards as high as you do. I will definitely be back, and I'll see you soon, for my next purchase. read more

Park Place Lexus Grapevine - The best car salesman EVER - Car Dealers Near Me - Grapevine, Texas

we loved Shon Wood. Very professional and service oriented. He made the process streamlined and customer-centric. We'll be buying from Shon in the future. thank you Shon and Go Cowboys!!! read more

Park Place Lexus IS always an amazing host of the Grapevine Christmas cottage GRACE event. The staff Is always professional and very hospitable. This dealership is definitely five star in there service customer service and quality vehicle's. They are community oriented and that they to host this event every year and invite the entire community and to kick off the Christmas cottage for needy families. This year was no different with lots of wonderful food entertainment and amazing service thank you Parkplace Lexus Grapevine!! read more

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Service department kept misdiagnosing my problem are charging for services I didn't need. Overpriced labor charges combined with inflated diagnostics equates to $X,XXX.XX worth of unnecessary charges. Smh read more

What a great experience with Park Place Lexus Grapevine and Ash Afrouzi. We called one evening, looking for a certain car, a GX 460. Ash was super helpful and was quick to let us know they had a car we wanted that just had the sale fall through. He text us photos and even took a video for us, so we could have a better idea of the look of the car. We came in the next day to check it out. Ash was very informative, not pushy, balanced with his customer and dealership perspectives. He also advocated for us for a fair trade-in value. We likely wouldn't have done the deal if it wasn't for Ash. Another thing, was Ash was very mindful of our tight family timelines. He got us through the transaction quickly. He also had some books and snacks that he shared with our six year old. We look forward to working with Park Place Lexus Grapevine and Ash! Thanks a lot to all of you! read more

Park Place Lexus Grapevine - Lexus GX460 - Car Dealers Near Me - Grapevine, Texas

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Salesman, Derrick, was very cordial and helping to find a Lexus to test drive. They do NOT negotiate, nor allow clients to"build" their own vehicle. I felt that they relied on the reputation of Lexus. I prefer to buy my cars at SEWELL - a completely different experience! read more

We purchased a pre-owned 2020 Explorer from Park Place. I love the car and the sales gentleman was very easy to work with. HOWEVER, I purchased the Windshield Protection Plan. I need my windshield replaced due to a rock. I have called Park Place over 7 times talking to various times and they tell me every time that I can take it to any Ford dealership and they will replace it. Ford dealerships DO NOT replace windshields. Park Place tells me to work it out with my local Ford Dealership. Recently, I've left messages with Park Place again and no return calls. I just want my windshield fixed or my $782.22 returned. read more

Horrible experience with the sales guy at Park Place Lexus Grapevine He called us to tell the car we wanted had arrived and then when we got there an hour later he told us he had already sold it. We did a number of deals with this dealership several years ago but all those people we dealt with are no longer there. Sad to see a dealership lose credibility with its is long time customers. We will never consider doing any business with PARK PLACE GRAPEVINE again and I would not recommend them to anyone. There are plenty of car dealers out there who are not looking to screw their customers. Dont waste your time this one. read more

After my vehicle was stolen and a total loss I needed a vehicle FAST. Thankfully my parent found a vehicle in my budget at Park Place. We were greeted kindly and our salesman didn't keep us waiting long. Although we had done most of the work ourselves, ( found the vehicle ourselves and bought it right out) Chanelle was absolutely amazing and made our process super easy and fast! I'm sure if I were there to purchase a luxury Lexus my experience would've been 10x that! Maybe one day read more

Park Place Lexus Grapevine - Car Dealers Near Me - Grapevine, Texas

Critical Review of Park place Lexus Grapevine Salesman - Shon I had an extremely frustrating and disappointing experience with Shon, a salesman at a Lexus dealership. From the start, it was clear that he lacked both knowledge and professionalism. He didn't know anything about the vehicle he was trying to sell me, and when I asked about the car's features, instead of providing answers, he kept deflecting. He told me someone else would explain the car to me later -- but I needed to know what I was buying before committing. After several requests for clarity, he said "tell me what's important for you to have and I'll tell you if it's on the car" -- an incredibly lazy response from someone who should know the product inside and out. The paperwork process was even worse. He had me sign documents that he could not explain, including a blank affidavit. When I asked for clarity, he couldn't justify why it was needed or how it would be used. This felt careless and unprofessional, especially considering the importance of legal documents in such transactions. On top of that, he failed to secure a required document for my trade-in. Days after the purchase, I received a frantic call from him, saying I needed to urgently sign something for them to process my trade-in. When I couldn't call back immediately, I asked him to send the document by email, but it never arrived. I checked my email throughout the day and evening, yet there was no sign of the promised document. The next day, I followed up again, only to have him ask for my email address -- which I had already given him. Still never received an email but he continued to send harassing texts throughout the day asking why I wasn't calling him back, and when I told him I had been in meetings all day and promised to send it to him before the end of the day, he became more impatient and claimed he had contacted me on Monday, a day earlier than he actually had, likely to avoid getting into trouble with his manager for mishandling the process. Overall, Shon was phony, dismissive, and entirely unprofessional throughout the entire process. His lack of product knowledge, mishandling of paperwork, and relentless badgering made this the worst car-buying experience I've ever had. Despite claiming he's been in the business for 17 years, it was clear he didn't know the documents he was having me sign, let alone the car he was selling. I strongly advise against working with him. If you're considering purchasing a vehicle from this dealership, it would be in your best interest to seek assistance from another salesperson. Doing so will spare you the time, frustration, and inconvenience of dealing with someone who appears both unprepared and unwilling to fulfill their responsibilities effectively. read more

Oustanding service from sales to delivery of my 2021 Lexus UM 250. Ned is the best salesman and treated me like family. I had two other purchases from Park Place and used the same salesman for all three purchases. Thank you Park Place and Ned!! read more

Park Place Lexus Grapevine - Car Dealers Near Me - Grapevine, Texas

I purchased my 3rd Lexus from this dealership yesterday. JR was an absolutely gem! During this crazy market it was a bit difficult to find the exact model and color I wanted. With that being said JR was very patient with me, and honestly worked above and beyond to make the process seamless. I recommend you ask for JR on your next trip in! read more

Park Place Lexus Grapevine - ES 350 Fsport - Car Dealers Near Me - Grapevine, Texas

Overall I had a good experience here. Howevere, I don't look like the kind of person who would buy a Lexus, so it was a good 20 minutes before anyone acknowledged me. They weren't too pushy about added protections, which was nice. My biggest complaint is the free trial of SiriusXM. I have no interest in radio (like everyone else under 40), however SiriusXM repeatedly calls and emails me to try and sell me their product. Even after I said I was not interested. They are obviously desparate for business, and Lexis should just sever ties with them. read more

Exemplary service! I can't say enough great things about Shane W.! He was honest, approachable and beyond professional. Never once did I feel pressured or overwhelmed. Everything from the initial contact, to the test drive, to the purchasing process was beyond seamless. The entire experience was almost eerily easy...too simple and straightforward. I'm excited for my new car...thanks, Shane! read more

Park Place Lexus Grapevine - Car Dealers Near Me - Grapevine, Texas

I've now purchased 2 cars from Park Place and couldn't be happier. I purchased my first Lexus from them and had a great experience. I found the car online and was worried about purchasing from a dealership, but it was a unique color and an absolutely gorgeous car. When we purchase cars, my husband always checks them out, then I'm the hammer negotiating a price. Usually the salesman is taken aback when my husband leans back and starts looking at his phone while I (a woman!) negotiate. This time, the salesman smoothly transitioned to talking to me. Honestly, I felt really good about the whole experience, when usually we feel a little dirty after the sale. I felt like we got a good deal and Park Place did just fine as well. Because I had such a good experience and the car was certified, I had warranty on it, so I took it back there for servicing. I was shocked at how good the service department was! They happily worked on any of my warranty issues without any kind of pushback, plus they gave me free loaner cars while my car was in the shop. Fast forward a couple of years, and I was rear-ended at a dead stop by a car going about 35 - 40 mph. My car didn't look all that bad, but the guy who hit me's Chevy was literally all over the road. The man who came to clean up the scene while I waited for my husband to pick me up leaned over to me, pointed at both cars and said, "THIS is why my wife will always drive a Lexus." My car was totalled because it did exactly what it was supposed to - the center stability bars crumpled and protected me from what could have been much, much worse. So of course, my replacement car was going to be a Lexus. I went in to purchase the second car, and this was a little bit different because I *had* to purchase instead of having the luxury of looking around and waiting for my perfect car. I ended up in a newer version of the same car, but I didn't love it as much as my old one. Fast forward about six months later, and I do love the car. I think nothing will ever replace that first love, though. :) Anyway, the service there is top-notch. And the coffee machine in the very comfy waiting room is awesome! If you ever have an issue (and yes, I *have* had issues,) they work hard to make it right. But no matter where you take your car, you're going to have an issue at some point or another. The big difference is how they handle it. Park Place has always been gracious and accommodating, and again, they work hard to fix any problem you may encounter. I can't recommend them highly enough. read more

Park Place Lexus Grapevine - My second Lexus from Park Place Grapevine. So pretty! - Car Dealers Near Me - Grapevine, Texas

The car wash has been closed since at least Covid. I bought my car in December 2020, smack in the middle of Covid. The car wash was closed when I bought my car. But I was not told that. Instead, I was told that I could come in for a free wash anytime I wanted to bring my car in. The car wash has still not opened, and when I called this week, I was told that it will not open again because "it's too expensive to run"!!! At the price you pay for a car here, this is ridiculous!!!! The salesman that sold me my car has not communicated with me since I bought my car, making believe they he only wanted my commission. read more

Dealership was extremely friendly, clean, and accommodating. My car salesman, Dave, was extremely professional and friendly when I came to test drive my 2018 Ford Mustang Ecoboost. Not once was I haggled over a BS "market adjustment" or anything ridiculous. The price I saw online was what I paid, excluding the normal title and registration. That's what made me purchase, having shopped for almost 2 months and trying to be haggled to pay silly mark ups for no reason at other dealerships. However, maybe there's a reason for the decent upfront price, since the pre owned Mustang I bought is having transmission issues. Unfortunately they do not offer any grace period to return a car if you're unsatisfied. I tried, hoping I could just buy another vehicle. But, cannot. (Which I understand unfortunately is fairly common with dealerships, not just this one.) I was instead told they could do a trade-in for the car I just bought -- but, if I did that, I would be out $10k in the difference from what I paid out of pocket. That's like having a rental car for the price of $1.5k a day. Haha, but at least they did try to help out the situation with the offer. Regardless of the transmission, the vehicle came extremely clean inside and out. Fortunately, I did purchase an extended warranty that *should* cover the issues I'm having. They even helped guide me to where I can book my appointment, since they said they cannot perform the work because they only specialize in Toyota and Lexus. The Ford dealership in Grapevine that they said will accept my warranty unfortunately booked a couple weeks out, but my appointment is set. I will update my review depending on how seamless the repair goes. Hopefully this will fix my case of buyers remorse so I can recommend these guys. read more

I never thought I'd write a five star review for a car dealership, but here I am. The car buying process is generally unpleasant. I buy a car every 2-3 years and have NEVER had an experience that would take me back to a dealership, until now. I've been in touch with several dealerships for this purchase and they've all done the same thing. They send out canned messages, don't listen to what my needs are, and one dealership ran my credit five times, for the same vehicle. I found Park Place and they bucked the trend, for sure. Bobby Heffernan and his team are communicative, professional, and courteous. They made the process easy and I got a fair deal on the vehicle. I don't live anywhere close to the dealership, but will certainly talk to them first when it's time to add to the fleet. Thank you, Park Place! read more

Beware my son was in the process of purchasing a car. The salesman called back a day later and said he couldn't sale him the car because someone else wanted the car and the person was in the hospital but he had promised them the car. Don't make much sense. You didn't know this before hand. Sound like some favoritism going on here. Just straight up bad business!​ read more

They do not care about their employees, I am married to one therefore am not treated like a regular client. While a loaner was in my possession it was broken into and my purse was stolen. When I took it back I agreed to pay for the window although a regular client would not be charged at all, according to several employees. They later said I had to pay for the door panel as well. No manager would call me back to explain this to me, but if it were any other client they would have called right away to try to make their clients happy. My advisor then said they agreed to repair it, so when I got hit with the $1300 bill turns out they were charging me for a new door panel, again no manager would call me back. I get all my services at lexus and always get everything that is recommended, I thought since they treat their clients so well their employees would also get the treatment but that is not the case. I love my Lexus but since the new ownership has taken over it has not been the same. They actually made me take this review down the first time I wrote it but I refuse to be bullied into anything. read more

I had the privilege of working with Silas Tarus. I was in the area and trying to get an idea of what brand of car I would like. I first started my journey at Mercedes next door and later moved on to the park place Lexus dealership. The first thing that stood out to me was the difference in customer service. Lexus had a very warm and welcoming energy. From the front desk representative, to the other team members walking by. Each person was greeting and welcoming you. I haven't even made a purchase and the difference in customer service has blown me away. That's all I came on here to share! read more

I am writing to express my dissatisfaction during my most recent experience with Park Place Lexus. To give you some background, I have not done any business with Park Place prior to this, as most of my service/sales experience has been with Sewell here in Dallas. However, to that end, I feel that it is important for you to know the facts of this experience, my impression of Park Place, and the negative feelings I have, in general now about this dealership. I purchased a 2021 Lexus ES 300h from Park Place Lexus Grapevine on August 23, 2021 (my birthday) as a Birthday gift to myself. I purchased from Sean Mehrdad. On Wednesday, September 29, I was ready to leave work and my car would not start. There were several lights flashing, ie. Pre-Collision, See Dealer, pull over to a safe area, check engine, etc... I called Lexus support, told them the issue and a tow truck was sent. Since I purchased from Park Place, I had my car towed there. I went to Park Place the next morning and informed them my car had been towed there. I spoke with Fred Guiette, who was assigned as my Service Manager. I explained the issues. Fred sent me text updates. On Saturday, Oct 2 I received a text that my car was ready and they could not find anything. Sunday, Oct 3, 2021, my car would not start and did the exact same thing. I texted Fred at 9:05pm and informed him. I recorded and took photos of what the car was doing and sent them as well. The next morning, after 2 attempts, the car started. Fred text me that morning and asked if I wanted to bring the car in. I informed him I was on the way to Sewell since it was closer and I did not feel safe driving it to over to Park Place since it was a farther distance. He then texted me and told me to inform Sewell to replace/reprogram the ECM. My first thought was, why wasn't that done if that was the issue. Sewell Lexus had my car for about 4 hours. They called me and informed me that it was the battery and my car was ready for pickup. When I arrived, I spoke with my Service Manager who explained to me what they found. Over the next few weeks, I would have to push the start button twice in order for the car to start. I would push it once and the lights and radio would come on, but the car would not be on. I could not move the car into drive until I pushed the start button again. This happened several times. On Wednesday, October 20, I called Park Place Lexus and asked to speak with the Sales Manager. I spoke with Zane Sommer and voiced my concerns. He asked me if I ever owned a Hybrid. I stated No. He then informed me that when you turn on a Hybrid you can't tell that it's on because it's so quiet (RUDE). I informed him that I can tell when the car is on... After a lengthy conversation, he asked that I bring the car in and we would see what we could do. I left work and went to Park Place. Zane asked for my keys and went to my car. After about 15 minutes he came back in and stated he had an idea of what the problem was. He stated the dash cam in my car seemed to be hard wired and that might affect the car. I informed him that the camera was not hard wired, it plugs into the cigarette lighter. I also informed him that if his service team had my car for 3 days and could not figure that out (if it were the case) and he is the Sales Manager and came to that conclusion that did look well on the Service Department. I informed him that I did not feel safe driving this vehicle as I don't know if it will stop on me since it is not starting in a normal fashion. Zane agreed that we could trade the car in and had someone go out and complete an appraisal. Fast forward. Sean and I went through different vehicles. I found one that was $51k since I had the car for almost 2 months, I knew that it had depreciated. Sean asked me if I wanted to put down a deposit... Deposit. He then informed me they appraised my car at $44k. I just purchased this car on August 23 for $56k. I could not fathom a $12k depreciation. Zane was called into the office. He was nonchalant in regards to my concerns. He stated that I wanted him to pay more for my car than it was worth. I then countered with I must have been overcharged less than 2 months ago. Long story short he stated he would have service contact me to look at the car again. They contacted me the next morning. They brought me a loaner (dirty) and took my car. I informed Chris that I would be taking the car to Houston later that day because I had a business meeting. I was told the first time I received a loaner that if I didn't inform the Service Team that I was going out of the DFW area, I would be charged $3/mile. Chris informed me they don't like the cars to leave the area because they are not registered. He stated if I get pulled over, they may think that I stole the car. Why?? I received the text that they had my car. So much more but I I am out of space... read more

Was not a fan of Randall who leased my vehicle to me back in June. I get that it's a negotiation but definitely felt like the majority of my time was wasted and played at the end of the experience. I had a much better experience at Sewell Lexus Dallas but due to the low inventory ended up here. Don't plan on buying or leasing another vehicle from this location once this lease term is over. read more

Giving one star because zero is not an option. On Fri talked to used car salesman about driving from Houston to see 2 car on Sat. Sat morning at 10:00 I confirmed both cars were available and sales man holding the car keys for us. Arrived Sat at noon and was advised both cars , yes both cars, had been sold. In the last 2 hours? Liar liar. Drove to Plano and bought car there and got the best service Don't shop or believe Grapevine location. read more