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    Novak Motors

    3.2 (22 reviews)
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    Ask the Community - Novak Motors

    Review Highlights - Novak Motors

    I was pleasantly surprised - I have been working with Rene Hernandez and he is more on top of this than I am my laundry currently!

    Mentioned in 2 reviews

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    GivemetheVIN.com - Dallas, TX - About to say good buy to tranny our crown Vic.

    GivemetheVIN.com - Dallas, TX

    (354 reviews)

    I was purchasing a new car so I wanted to sell my Ruby Red 2018 Mustang Ecoboost Premium with only…read more16,000 miles to use as down payment. Dealer trade in offers were around $16,000 up to $17,000. Blue Book trade in value was around $16,500 to $18,000. Blue Book Private Party price is around $19,000 - $20,000. We provided our own car loan company that was indepandant from the car dealer and the agent suggested trying givemethevin.com I wasn't too excited about the hastle of selling the car private party. So I called givemethevin.com on Monday 3/9/26 and had a nice conversation with Jennifer. She asked for information about the car and some photos of my car. After hanging up I was able to send her the information and within an hour of our first conversation she called me right back with an excellent offer and asked if I was interested. I was very happy and excited about the offer. Then she asked for some other sepcific pictures of the car and documents. Jennifer and I talked again on 3/10/26 she made an offer of $19,750, oh yeah! Selling it private party I was going to ask $20,000 and if it got desperate I would have gone down to $18,000. So $19,750 was way above my expectations. Finalizing the documentating was completed the same day with a plesant lady named Monica. I was given instructions on completing the documentation and on where to deliver the car (40 miles away) and made an appointment for delivery on 3/11/26. When I arrived there the man who did the intake inspection was nice to work with and he already had the $19,750 check in hand. That took around 20 minutes then they paid for an Uber Chevy Suburban to drive me home. Three pain free days and $19,750 from start to finish was an outstanding experiance and givemethevin.com is a very honest and classy operation. I recommend them to anyone. I wish that I had more cars to sell.

    I had such a great experience with these guys. Mom passed away & we needed to get rid of her 2002…read moreminivan but most offers were incredibly lowball except for givemethevin. they were the closest to KBB estimate and were very professional & easy to work with. Highly recommended!

    Excellence Auto Direct - Porsche Taycan

    Excellence Auto Direct

    (89 reviews)

    an hour ago New I…read morerecently purchased a vehicle from this dealership, and the experience has been extremely disappointing. Before the sale, they assured me the car had gone through a full inspection and maintenance service, something they charged $2,499 for. This fee was supposed to cover new or serviced tires, brakes, fluids, and other major maintenance items. However, when I got home, I immediately noticed the tires had severe dry rot -- something that would have been obvious to anyone performing even a basic inspection. I brought the vehicle back to the dealership expecting them to take responsibility, but I was told "the owner doesn't care and isn't going to pay for new tires." This dealership completely misrepresented the condition of the vehicle and refused to honor the very maintenance they charged thousands of dollars for. Their lack of accountability and customer care is alarming. If you're considering buying here, do yourself a favor and stay far away. There are plenty of honest dealerships that stand behind what they sell, unfortunately, this one clearly does not.

    I would recommend NEVER giving your business to Excellence Auto Direct. This company engages in…read moreshady and illegal business practices. I will forever remember this company and its practices as the WORST auto related experience I have ever had up to this point in my life. Let me tell you why. Me and my partner are ready to move across the states in a little over a month, and decide to trade in out sporty Infinity Q50s for an SUV for the journey and new start. This dealership had something that looked like it matched what we looked for. When we test drove, there were no issues. Then we went to sign for the car and the cost was roughly $2500 more than listed. This was for some random "Customer care package" fee abt inspecting the car and making sure it was in good condition. Later we find out that 2500 inspection guarantee is bull****. We said whatever and paid for the car anyway, but when they rolled it out to us the check engine light came on and they broke the struts that lift the trunk. Whoops! They amended the contract to state that they needed to fix the engine light. So we left the car with them and got a loaner. After some days they "Fixed" the check engine light. We came and picked up the car to drive off with our fixed car when immediately after driving down the road, we received a new issue in that a passenger restraint system malfunction error kept popping up. We called immediately and they said to drive it for a while and if it did not go away they would fix it. We drove it home and not only did the annoying and safety concerning malfunction error pop every 5 seconds (making the console impossible to use + is a safety issue as we found out stops the airbags from deploying) but also the check engine light came back on for the same code. Over the next month is the same story of us going to this place over and over, them saying they fixed the car, us driving around and the exact same error code popping up, and us bringing it back to them. At this point in time it had been over 30 days from the sale date, btw, and we had still not received our title and the paperwork was not filed so the Texas DMV did not have on file still that this car should be in our name- which is ILLEGAL In that time they no longer honored the statement that they would fix the malfunctioning sensor which is a safety concern since the airbags would not deploy. The owner of the business stated this was "no big deal" and "not an issue" desperate to slap something together to make the engine light go away since that is the only thing paperwork suggested they needed to do. Not to mention, they also STOLE my OBD reader out the back of my car thinking it was theirs, resulting in another unnecessary hour long trip to this place. We have lost so much time and money dealing with this place and the issue is still not fixed. We now have to leave in just over a week and have brought the car to a BMW dealership to have a proper diagnosis on the car which reveals all sorts of problems which I will not describe here as to not make this even longer. These repairs totaled to over $20,000!!! (Remember that useless $2500 Customer care package fee?) But one wonderful thing they shed light on is the completely wrong catalytic converter that was put on the car. It looks as though someone took a random catalytic converter that does not belong, and welded it to the car, thus ruining multiple components and pushing the repairs into 20k. This is what the BMW mechanic told us and showed us and it looks to be the case. No wonder the code is still active. We escalated until they did the bare minimum to make the engine light go away. (but none of the many other issues with this car) This place never calls you back btw. Later we ran out of time and thus traded the car to family and made our journey to our new home with a different car within the following week. I will never bring my business here again. This service is ANYTHING but excellence.

    Novak Motors - usedcardealers - Updated May 2026

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