Grapevine Ford...Horrific! Okay, I'm writing this review with hopes of saving someone the trouble that will plague you for years to come. I bought a used 2020 Ford F150 with 1,800 miles...the truck was blue Ford certified from Grapevine Ford. After signing the papers and driving home, the service engine light came on my truck (that I just bought) and I took it back to the dealership and was told it had something to do with the gas cap. They reset the light and I was on my way. The service engine light keep coming on after this event (multiple times). I took my truck to another Ford dealership (I bought the extra Bronze protection package for extra coverage) to diagnosis my problem. I was told by the second dealership that I needed to replace my catalytic convertors for my truck before the service light would final go off. I was told the convertors where after market Catalytic Convertors. These new Catalytic Convertors would only cost me $3,000 dollars. It was not covered in the Bronze package and I was sent back to Grapevine Ford for resolution. Grapevine Ford stated that someone had removed the original Catalytic Convertors and replaced them with after market convertors...this truck had 1,800 miles...basically new truck??? New Catalytic Convertors would be needed to replace the ones on my Truck...the truck that was Blue Certified by Grapevine Ford? I asked how did they (Grapevine Ford) give a Blue certification to my truck with bad Catalytic Convertors (after market)...and I was told the following: "It was probably a young technician and they just missed it"...really??? They (Grapevine Ford) gave me a loaner vehicle while they worked on my truck to replace the Catalytic Convertors. 3 months later and multiple conversations they finally replaced the Catalytic Convertors with used ones that they took off another Truck on their lot. They replaced my truck Catalytic Convertors with USED Catalytic Convertors...WOW...really??? At this point, I was done with this company, I accepted the replacement and left to never return. They told me the new catalytic convertors were on back order and it would 6 to 9 months before they received new ones. While I was waiting they gave me a loaner truck to use...only thing...they (Grapevine Ford) kept calling me and asking if I could bring the loaner truck back to trade for another loaner vehicle. They called me 3 different times (rotating their loaner trucks)...so, 3 trucks and 3 months later...I finally got my truck back with used Catalytic Convertors taking off another vehicle to replace mine. The service was pathetic and the help was no better. Multiple times I stayed at the dealership for 4 to 6 hours trying to get help with this vehicle. One time, I was there so long, they gave me some of their left over pizza. This is one of the worse events in my car buying experience. To be fair, two years prior to this purchase, I had bought a used F250 from them with no problems, so, I thought this experience would be similar...wrong!!! Again, this was one of the worst events that I have had in buying a vehicle. They (Grapevine Ford) have lost my business forever...I will never buy another product from them. If you are reading this review, I recommend to stay away...buy your car and get your pizza somewhere else!!! read more

I showed up for my appointment on June 11 and was turned away and told they were too busy. Why did no one call me to tell me before I arrived? I was told to come back June 22 and Ford had a randsome attack so they could not accept my car. Again why did no one tell me? So I was waiting for another update but no one called me once that was over. So I called and was finally able to bring my car in on a Saturday and was told me car would be done on Friday. Car is not done and no updates so they finally gave me a rental car. They had my car for over a month before it was fixed. Horrible customer service and horrible communication and updates. I've had so many problems with my ford explorer - will not be interested in buying a ford any time soon. read more

My main complaint with them is the total lack of communication and care when it comes to my vehicle and me as a customer. On top of that, I've been dealing with several different people and it seems that no one at the service center is even communicating with each other. I've tried multiple phone lines within the Ford service center and most of the time my calls seem to be outsourced "off site" where they say they will pass along the message but no one calls me back. I brought my truck in 9 days ago (and counting) to have the throttle looked at after an issue while driving. It's a used vehicle I bought from them over 3 years ago. Four days ago I agreed to the repair that was needed and was told they had the part in stock and it would be ready by 8am the next day. I asked if they could update my Sync system while it was there but they denied the ability to do so, saying I would have to download the software to a thumb drive myself and then bring the thumb drive to them to plug in, which I could just do from my house. Since they've had my vehicle for 9 days, they have only proactively reached out once by phone and once by text. I have called them 14 times over 5 days asking for an update with little to no information. I am incredibly frustrated that no one will answer my calls or update me, and I've been without a car for so long on a minor repair. When I was sharing my grievances at work, unsurprisingly a coworker said she also had dealings with this location and would never go back either. read more

if there is a car that you want that they are selling, run. they bait and switched me three different times with three different prices, with all this. add-on garbage that i didnt want. this place should be put on the never buy a car here list. the sales team is a bunch of commission chasing bait and switch dont care about the customers wants unethical no character valueless salesmen. run away from this organization like your finance is depend on it! because they do! they will try and squeeze every last penny.they can out of you putting on add ons.you didn't ask for adding months to your payment plan to make deals that they know you didn't ask for. read more

VERY UNHAPPY!! They deserve no stars! Shop elsewhere! Do not make the same mistake we did. This dealer sold us a car they DID NOT have the title to. It's been almost 4 months and we can't get a license plate for the car because of it! Please tell me how they can sell a car without access to the title!? They DO NOT care about the customer, just the sale. I regret doing any business with Grapevine Ford in Grapevine, Tx. My husband and I couldn't be more unhappy and angry at this place. read more

If I was able to give this business negative stars I would. This business not only didn't answer their phones, return messages, or respond in any intelligible manner but they also lost our vehicle. We had to physically go back to the service center twice to help them locate our car on their lot and try to find out why, after almost three weeks, they had not even looked at the vehicle to figure out what was wrong with it. They finally looked at it and said it was a laundry list of items wrong with the vehicle which were very suspicious such as oil and coolant leaks which we service ourselves. They also said the clutch was bad and would cost over $3,100 to fix with parts and labor. This is an automatic transmission vehicle and doesn't have a clutch. Don't go to this Ford dealership for service. They are bad news. read more

I've called three times trying to get Zapotec done. Leave a messages because they can't get a service advisor. No one will call me. This service center is a joke. I asked to speak to manager and wants to take a message again. What a joke never buy a car again from Grapevine Ford. Looks like I'll head to Toyota for a car next time. read more

This dealership is horrible to do business with. Wwanted to buy a vehicle that was advertised on the internet, we were traveling from another state and wanted to get the deal set. The price went up! The sales person would not send us the information we requested many times. We called the sales manager who wasn't helpful and never had the business office call us. Happily we found another vehicle and sent the check fed ex and will be picking it up this weekend. Skip working with this dealership! read more

They completely blew me off. Told me my car was too messed up to repair. What?! Not to mention the told me it would be 7-10 days before they'd even look at it and that alone would cost $200. Yeah no. Don't do business here. read more

Looks like Grapevine Ford takes these reviews seriously. I was in contact with Grapevine Ford, again, and this time, they told me everything over the phone. Sent me paper work to verify. Confirmed the price. Though admittedly they did not exactly match the price on Autotrader, this time, they got very close. And close enough for me to purchase the vehicle. And everything went well. read more

We came here after being let down by another dealership. But this place saved the day! Branden got us the car for UNDER the asking price. That was just impressive. Once we got into financing, Joe got us out of his office in about 20 minutes. Things don't need to be complicated when it comes to buying a car. And this dealership proved that! Thanks guys! read more

Honest, integrity and ethics. Words you will never hear at Grapevine Ford. Their motto is "bait and switch". Went there on Feb 10 with the intent on buying one of their advertised vehicles. Wasted my time. Said the new vehicle I wanted to purchase was in the body shop getting repaired but offered me an identical vehicle for $3,300 more. Do not trust this dealership. read more

2 month wait time just to get a key code for a new bronco. Ridiculous. Staff was not friendly either.

I wish that Grapevine Ford, would uphold on their end of the deal. Why would you sell lowjack and make promises, about if and when it's stolen, blah, blah, happens. #1We bought lowjack. It honestly didn't even work properly either.....When our car was stolen, it didn't notify us until 36 mins later. We were asleep, and it happened on Christmas Eve morning. #2 Gary spoke to us, there is a certain amount we get back, if and when it gets stolen. Then If it gets recovered it's X amount. Well Gary isn't anywhere to be found, when we've called no one seems to know what we are talking about. Just seems a little ridiculous. Seems like they just talk and talk to sell something to you, but not uphold on their end. We will not be buying another car from them. This was more than 5-6 cars, my fiancées family has bought from this location. But after everything that has happened, we will take our business elsewhere...and advise others the same.. read more

Horrible customer service. A salesmen became hostile when we just wanted pre-approved negotiated terms to be upheld. That same salesmen would become derogatory and openly disrespectful towards a female customer when other males weren't around. read more

Ordered a Folding Bedcover from Fordparts online and had it shipped to Grapevine Ford. I had to call them up to find that it had been delivered, and picked it up Thursday (week and a half from order date). I thought it was odd that the box did not have the normal straps holding the lid on the box from it being shipped. I had to hold the box closed just to drag it out to my truck. Since it was so hot, I wanted to wait for the weekend when I could take advantage of the cooler morning to install. This morning (Saturday), I backed the truck into the garage to install it. When I started pulling things out, I noticed the parts bag had been ripped open. I started checking to make sure all the parts were there, and found that the drain hoses were missing. The drain hoses! I contacted the parts department and asked to speak with the manager, but he was not in. They said I would have to contact Brian Ulch on Monday. They literally stole parts from my order! Who does that, and what does that tell you about the people there. That they would steal parts from an order they are supposed to just hold and pass on to a customer. Attached is a faded photo of the order that was on the box. You can faintly see my name, and order information. So this was my order, and it couldnt have been there for very long before someone stole the parts. read more

Grapevine Ford - Even though it is faded, it still shows that this was my order from Ford Parts - Car Dealers Near Me - Grapevine, Texas

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Learned a valuable lesson after buying a used 2020 Ford F150 at Grapevine Ford. Before you sign a deal for a used Ford, make sure they provide you with the 'admin' key. Otherwise, the key they give you may have 'MyKey' restrictions on it that control speed, the radio volume, etc. This is designed for restrictions for teen drivers. My truck had a MyKey enabled but I can't clear it without an admin key. They want $400 - $500 to create an admin key and won't cover the cost. They hide behind the 'as is' terms of the selling contract. However, you would think you would at least get a key for your vehicle that has no restrictions on the features. I have bought vehicles here before but never again. It is truly buyer beware! read more

Horrible place to buy a car they sold me a car that was totaled they said they inspect the vehicle and it was fine after I took it to a certified body shop told me it had been totaled went to take it back an I told the sales manager about those before I bought it he said it would be no problem to take it back if there was a problem when I took it back they ran me out of the building and the finance end up lying on the paper work and told me he only ran 2 creditors actually ran 10 times. point of all this is there is absolutely no one there you can trust and lucky if you get a decent car. read more

Grapevine Ford management corrected a problem I had with them. Class act They will treat you fair. Thanks for listening to my issues read more

In addition to Grapevine Ford selling me a car with a non-disclosed mechanical issue and Pre-Owned Sales Manager, Zach Grogean, refusing to take the car back and cancel the sale; I have also reviewed my paperwork and found some very alarming information. Upon purchasing the car, I advised Miguel (salesmen) that I DID NOT want to pay any extra fees on top of the car sale price plus tax, title, & license. Miguel said they require a Lojack which can't be removed. I advised Miguel I would not accept that so he said they would take half the price off of the Lojack fee and that I did not have to register or activate the Lojack. Now moving forward to meeting with the Finance Manager, Joel Anzaldua II. I also advised Mr. Anzaldua that I was not interested in any additional fees, accessories, warranties, etc. I did tell Mr. Anzaldua that I was interested in GAP insurance ONLY. He said okay and that he would add it in. Upon reviewing the documents, I see that the dealership snuck in additional warranty charges of "Bronze Warranty" for $2965. They also added a fee for ZAKTEK $500 (no idea what this is) totaling $3,465. Somehow the vehicle purchase price is shown as $30,393 and what was financed was $36,293.27. This is what the paperwork shows. The car was advertised at $29,950 plus I put $500 down. This should mean the cost should be $29,450 plus TTL and the GAP insurance of $1195.00, which is all that I agreed to. That DOES NOT equal $36,293.27. This dealership is engaging in deceitful tactics and theft from consumers. I explicitly stated that I did not want any extra added to my purchase. Not only did they deceitfully add in $3,465 to my purchase but that amount will also be charged on the APR. This is thievery! Please do your research on reviews at the dealership so that you know what you are getting yourself into. Check Better Business Bureau too. No one deserves this headache! read more

Any dealership that adds 25% to the sale price of a new vehicle for market adjustments or "addendum" as this dealer calls it is dishonest. Shop with a different dealer, possibly someone with any morals. read more

The absolute worst dealership I've ever dealt with. Save your time, money, energy and use literally any other ford dealership out there. Employees lie just to make a sale. Read ALL fine print and don't trust anyone here. Service department does not honor what sales people say they will do. Warranties are very 'shady'. There are never loaner vehicles available(even if u book months in advance). Wait times for anything are ridiculously long. Even a simple oil change- I cannot get in for over 5 weeks. I checked other ford dealerships- I can get in same day everywhere else. And the next multiple times slots and all week...But can't use another dealership or it 'voids warranty'. I would never have bought a Lincoln from this dealership because it it FAR from the 'luxury experience' they sell. Everything still goes through the ford side and customer service is subpar. I'm sad to report it's almost always a negative experience here. Frisco is great, Fort Worth is great, so is North Richland Hills. Not sure why this Grapevine location is so so bad. read more

Horrible experience with Grapevine Ford Problem #1 Bought brand new F150. Carpet was not properly finished, curled up at rough edges under the gas peddle and brake. Not correctly installed and finished. Service department provided a loaner truck and kept my truck one week to fix the issue. This required me to unload and load into the loaner vehicle all my work tools and a hundred samples, which is a huge hassle. On the day of pick up, was informed the new carpet was backordered for 1-2 months. How did they not know this from day one? Could have saved me a huge inconvenience knowing this before I dropped off the truck. Problem #2 After owning my brand new truck less than 2 months, the sound system, radio, bluetooth, etc., totally stopped working. Complete silence. Dealer had me drop off my truck on a Saturday and said it would be ready by 4pm. As it turned out, the problem with the sound system in my brand new truck was going to require a few more days to get fixed. And here is the mind blowing part of all this: They needed to keep the vehicle for a few days and provide me a loaner for which they charged me $500. They said the funds would be refunded when loaner vehicle is returned in same condition. Why I am I paying $500 for a problem i did not cause? I've never had to pay for a LOANER vehicle. This isn't a rental, it's a loaner! They had my insurance info to use in the event of damage to the loaner. Why is $500 being taken from me? Shouldn't Ford be paying me for the inconvenience? I argued my point to no avail, and was charged $500 for literally no cause. Had to yet again unload and reload all my work tools and hundreds of samples from my truck to loaner truck. AND PAY FORD $500 for the "loaner" vehicle. Total, utter BS! Not sure when I will get my truck back nor the $500 that was forcefully taken from me while Ford keeps my vehicle to repair issues I did not cause. Again, BRAND NEW 2024 TRUCK, two months, two issues. Awful service Not happy!!! Never would I recommend Grapevine Ford in Texas. read more

You know what I don't like? Is when you take extra steps to confirm the price and availability of a vehicle, you call in, you talk to someone , you even make an appointment to come in. And between the time you hang up and the time of your appointment they text you and say, "oh , that one isn't available, or the other one I said was available, oh and the other ones that we discussed will not be the price we discussed, they are going to have a $15k mark up. So add $15k to the price I told you. What the hell was the point of me calling to make sure I had the right information??? read more

Grapevine Ford - Two thumbs down - Car Dealers Near Me - Grapevine, Texas

Went to buy a king ranch F150 at Grapevine Ford trading in a Mercedes. Experience at the Mercedes dealership has always been A+ over at Avodale (formally Park Place) but now need a truck as my needs have changed. Went in the Grapevine Ford a few times to narrow down what I wanted and get my trade-in valued. My first warning should have been when they would not give me the trade-in value over the phone or until we were at the final stages. After 3 hours of back and fort.. finally got to a deal.. shook hands.. signed the paper work. This is where the new problems started.. They came out and said the truck was actually not on the lot and would have to give me a loaner for the weekend.. I said ok.. waited around for the loaner and the finance guy came out and said there was a mistake on their part and the interest rate they gave me is not a program and the new interest rate is now double what we agreed to. that we did not have a deal anymore.. not my credit.. nothing on me.. this was their fault.. Complete waste of 3 hours and a few trips of my life.. Everyone got real cold like they sold me a truck they didn't have and just wanted me out.. No Attempts to make it right.. No attempts fix it.. nothing.. I have to say I had to fight back the urge to use naughty language. Went over to Five Star Ford in NRH, Told them what I was willing to do for the same truck.. 10 minutes later, we shook hands..signed and I had a new truck.. completely different experience. I texted my old Sales person at Grapevine ford.. He said his director would be calling me.. I asked for the GM's contact....crickets.. I googled the GM...I emailed the GM... nothing... I emailed the berkshire hathaway Automotive CEO.. nothing.. After reading all the reviews, seems I should have done my research. These are the reasons people hate buying a car. They make it feel like you are about to go in for a root canal. If you go here to buy.. expect all the stereo types of bringing you a crappy deal.. you say no.. they go back to their sales manager.. they bring you something a little bit better.. you will have to do this 3 or 4 times.. then.. expect the deal to change when you meet the finance guy.. they take your trade in keys so you can't leave.. they don't tell you the trade in value till you see the finance guy.. they know after 3 hours you are so tired, you will accept a crappy deal. Life is to short.. Five Star Ford didn't do this to me and is just 20 minutes away.. read more

I reached out to Grapevine Ford to trade in my truck and look at the new Broncos. I set up an appointment with a sales consultant (Aaron Thomas to be exact) and when i got there, the guy was meeting with other people and he basically blew me off and pawned me off on another guy. I work full time and took the time off to meet with them and i was basically ignored. They only had a 2 door one in stock and told me a new 4 door one was expected there any minute and i would get a call back. That call never happened and I ended up emailing back and forth inquiring if they actually wanted to sell anything. I was prequalified, had a trade in and could have done a down payment as well if necessary but this dealership lacks any ambition to getting a customer. They are very inconsiderate and unhelpful read more

Grapevine Ford is why everyone hates used car dealers. I went in to buy a particular, difficult to find, car that just hit their lot. They spent 3 hours on hard selling tactics trying to get me to buy all the add-ons and extras, would not relent, and were dishonest. A particular sticking point was the GPS tracking device called Kahu Connect. They (the salesman and sales manager) told me it was already installed in the car, and I would have to pay $599 for it. I refused and told them to take it out. They gave me all sorts of reasons why they could not, and finally offered to compromise: if I would pay the "shop fee" of $251 to have it removed, they would sell the car without it. If I could have bought this car anywhere else, I would have walked out, but I finally agreed to buy that one thing, so I could close the deal and leave. I picked up the car a week later, drove it home, opened the glove box, and the Kahu device was in there, still in its plastic wrapper. It was never installed. When I called to discuss it, the salesman told me I had to pay, because it had already been keyed to my VIN. (What happened to the a "shop fee"?) Several calls and emails to the dealership have gone unanswered. Anytime I get an actual person on the phone, they put me on hold and never come back, or send me to a voicemail box where messages go to die. Once they have your money, you cease to exist. I would go in person, but $251 is not worth the day it would take me to get there and back. A couple notes on financing. They charge $1,000 to "allow" you to pay cash. They also try to base your interest rate on a "matrix" of "people like you". You have to demand they run your credit and give you the rate you deserve. They originally came back with 11.9%. I have excellent credit and was expecting more like 2.9%. I ended up with 3.9% after refusing to play their game. My salesman's name was Francisco Mendez. Avoid this dealership at all costs. You can do better. Pretty much anywhere. read more

Grapevine Ford - Uninstalled Kahu GPS tracking device - Car Dealers Near Me - Grapevine, Texas

From the front door/sales team (Tuna), to the assistant sales manager (Will) and finance manager (Garry), this is one cohesive team that makes sure the customer experience is the best. My wife and I have purchased a few vehicles (including from "luxury dealers") and experienced good and bad customer service, Grapevine Ford and this specific team is exceptional and definitely raised the bar. We will be coming back to buy from these guys again. They get it, you're not just buying a car, but also an experience. So many dealers see a number attached to a customer and don't realize that if you treat the customer right, you will get a repeat customer. Whatever the management is doing, they've definitely taken care of the team to make sure they are happy and go above and beyond to make sure the customer is more than happy with their purchase. read more

DO NOT BUY A CAR HERE!!!! HOW IS THIS PLACE EVEN STILL OPEN! We have had the WORST experience buying a car from this place and trying to get service that we payed for! Our car was sold to us with a sawed of exhaust and over time our back bumper melted off! We payed for bumper to bumper warranty and this should be covered! We have called at least 35 times and talked to every department. We have gone up there numerous times and no one has been able to help. We have even been told the director would call us back bc they can't figure out a correct answer to give us and of course, no call back. I have never experienced such terrible customer service as I have here. Not a single person in that entire building has been able to answer our question or help us! On top of that we have had so many other issues with our car. We came to a trusted car lot expecting a nice car when spending $75,000!! We could have got one just like this for 20k less at a hole in the wall used care lot for the problems we have had with this car! What do we do? How do we get help? Someone needs to contact us! read more

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Bought a brand new truck from dealership. Still under warranty but it's been 3 months and can not get them to fix problems. No one will return calls or talk to me about fixing issues. Drove into the dealership service department, and they told me to fix it myself because there was no solution. Brand new 85k raptor and I'm being told to fix it myself. Joke read more

To add onto my review, I was called 3 more times today not including others more since my first post. The first two calls today I ignored due to being at work, in a busy medical clinic. The third, I answered and informed for the 3rd time that I was not interested and to stop calling. Yet again. Later on in the day I received an email from Sam at grapevine ford. Here are the screen shots that you all can read. If you are looking to be harassed by a sales man, Sam is your guy. Also, to be talked down to like you are stupid per his emails. Amazing customer service you all have. read more

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Purchasing my car from this dealership was not the worst of experience's but it was also my very first time buying a car so don't have much input on that. But the service department on the other hand is by far the best I've dealt with. Eli was my service advisor, he made sure to communicate with me on the status of my vehicle and even had it cleaned when I went to go pick it up. I would definitely recommend their service department. read more

DON'T WALK BUT RUN FRIM THIS DEALERSHIP!!! Bought an Explorer from them. Got a recall notice a year ago about an axel bolt (or something similar) BUT they didn't have parts so they'd let us know. Finally Ford says they have the parts, make an appointment. Took TWO months to get an appointment. Turned the car in last week. The assigned customer service representative, Marari (or something similar) wasn't there so someone else checked the car in. Didn't hear anything that day, so husband called. No response. Called the next day, no response. Saturday he stops in and another representative says, "oh I tell all of my customers this will take up to 8 days", but he'd have Marari call. Marari doesn't call. At this point we've made at least 4 calls with no returns and 2 trips to the dealership. My husband stops by today and finally talks to Marari who says he never got the FOUR messages but there are still several cars checked in ahead of our car. It hasn't even been looked at. Dealership will have to take pictures, send to Ford, wait for parts if Ford approves, then do the work. No clue when car would be ready. We picked up the car this afternoon. Daughter had similar problems with this dealership. An appointment in service only means you turn in a car to get it in the queue , meanwhile you have no car and no one that will return calls. Terrible service. Take your business elsewhere! read more

I have been waiting over a year for my Bronco to arrive, of course that's no fault of the dealership. I took possession today and it was by far the best car buying experience I've ever had . Shout out to Fillmore for putting up w me and my questions for the last year and your help today. Keaton was was my sales guy and was fantastic ! Great deal on my read in, zero haggling! I always dread going into the finance department thinking I may never make it out alive ... not this time. Andrew was transparent, patient and maybe a little funny too. Thank you for turning this long wait into a really fun experience. read more

Grapevine Ford - Long awaited - Car Dealers Near Me - Grapevine, Texas

Great place always willing to make things right for the customer. I will definitely reccomend this dealership to friends.

Went into the dealership as our Ford Expedition lease was ending, this would have been our 35d lease/purchase. We gave the specific parameters were looking for in the vehicle and they located one, we agreed upon a price, payment, and the features in the vehicle. We were there with our 8 month old and were ready to sign the deal. When we went into sign we were advised the terms had changed without us knowing, this was deliberate SALES DECEPTION, of course the financing guy could not be found or contacted, as we approached being there for 5 hours, they started throwing new numbers out and trying to confuse us. They tried to take advantage of us and especially because we had a crying baby with us. read more

**BUYER BEWARE** In 2018 we purchased our used Lincoln Navigator from Ford. From the very get go (after the contract was signed), service went downhill. The promises and expectations from that point were not met, so much so that they gave us 2 free oil changes and multiple apologies. Woohoo, maybe $100 in value. I waited a few years to write this review because I wanted to see if Lincoln could redeem service points lost by Ford but sadly, nothing has gone better since our initial experience. We have received subpar service from the service side. The Lincoln side definitely doesn't give the "higher end" feel that Lexus provides. A major issue we have is that at the time of purchase were talked into purchasing the Zaktek 5 year protection plan which was sold and explained to us as a twice per year full interior detail and exterior wash/protectant. We thought this was a good deal. However, we noticed that everytime we brought it in over the last few years the leather did not look conditioned. Finally my husband talked to the Ford side regarding this and we were told the 5 year plan is actually a 1 time spray coating of scotchguard which lasts 5 years. The plan never included full auto detailing but a vacuum, and the exterior is not waxed but a protectant is used. Oh, do you mean the "protectant" which I can pay a few extra dollars for at the local car wash?! Very predatory sales tactic. Extremely unhappy about being mislead. A few points of contention: 1. The car wash is almost always inoperable so we barely ever get a wash. However, a selling point was that we could swing by and get a free wash whenever we wanted. 2. Service team is subpar, never friendly, never timely. 3. The multipoint inspections are worthless. They basically give you a computer handout of general maintenance for your vehicle and mileage. The same things are printed repetitiously although weve had work performed at other mechanics. Additionally my report states I need a cabin filter replacement. So according to this I scheduled an appointment to have it replaced, took time off work to bring it by, and then was advised my model vehicle doesnt have a cabin filter. Waste of time and yet there it is, always on my report. 4. Lincoln/Ford seems to lack the competency to update their records. I'm constantly getting emails for Judith Powell, who apparently was the prior owner, and have even had her information and address print on my invoices. I'm pretty sure this is a security breach. I've notified Lincoln several times but yet nothing has been done. This is very concerning - total lack of privacy of information. Thoroughly displeased with the experience. Love my vehicle, wish the service was better. Will be servicing elsewhere for mechanical needs. read more

I worked with Brandon Walker and Joe from financing and they were both tremendously helpful! I got exactly the car that I wanted with all the bells and whistles, at the payment I desired and lots and lots of help. There were a few roadblocks and I thought I wasn't going to be able to get the car, but Brandon and Joe went the extra mile for me and I got to drive it off the lot! read more

We bought a new 2022 Ford F-250 Platinum from this dealer and they charged us $550 for the extra key fob. They delivered the truck to our home in Longview, Tx without the key and said it was back ordered. We asked for the key numerous times but they never sent it to us. We bought a new Ford f-450 Platinum today (from another dealer of course) and it came with both keys at no extra charge. So my wife called the dealership to ask for a refund for the key that we never got! The salesman explained to her that in the fine print it states that if we don't receive the key within 30 days they do not owe us anything. This is theft and I will tell everyone I know about this dealership stealing $550 from us. Hope it was worth it!!! read more

PLEASE READ BEFORE YOU VISIT THIS FORD. The worst experience I've ever had at a dealership. Save your time and go to literally any other Ford. We ended up buying from Town East Ford, where anyone reading this should consider going as well. We were in contact with a salesperson Levi who made and confirmed an appt with us days in advance and everyday up until the morning of said appointment (In which he gave us the ok to come). We made a 3 hour drive just to arrive and be informed that the truck we were looking to buy was in the shop until the following day, due to a rear light module being out, and would therefore be unavailable to test drive. This salesperson knew we were making a commute and knowingly chose not to warn us before we drove out. Who would buy a vehicle they couldn't test drive? His solution was to refill our gas tank(only if we bought the vehicle). No discount, nothing. They let us look at the truck in the shop just for there to be a huge dent in the bumper and 3 huge scratches on the tailgate which were not in the pictures of the truck, along with the broken light. We were certain this damage was not only not photographed, but was very clearly something that had to have just happened. Why else would they give us the ok to come look at the truck that was suddenly in the shop, instead of informing us they discovered an out of order light? Why else would the damage not have been in the online photos and/or the video that Levi sent us 2 days prior to the appointment? All of this tells me they were pulling around the vehicle for us to look at, and an accident happened. We voice all these concerns and ask them to repair the dents and scratches, in which they tell us no. But instead we can buy their ClubPlus Membership($2000) and that once we have that insurance it they will fix it. So to be clear they wanted us to PAY for THEIR mistake. And the best part is Levi had drawn up an exact out the door quote, in which the jerk of a finance manager said he would no longer be accepting, and gave us a NEW quote for $2500 more. When the vehicle was damaged and non-test drivable. These people are money hungery and have no idea what true salesmanship is. It was a waste of gas & money, but most importantly a waste of time. I'm glad to never have to deal with these people again. read more