Pulled 500 out for a deposit on a rental. My bank has verified multiple times that the money has not been put back into my account and the only thing they have to say is "the transaction has been voided". well obviously not as I'm still out the 500. It shouldn't be this hard read more

**BUYER BEWARE** In 2018 we purchased our used Lincoln Navigator from Ford. From the very get go (after the contract was signed), service went downhill. The promises and expectations from that point were not met, so much so that they gave us 2 free oil changes and multiple apologies. Woohoo, maybe $100 in value. I waited a few years to write this review because I wanted to see if Lincoln could redeem service points lost by Ford but sadly, nothing has gone better since our initial experience. We have received subpar service from the service side. The Lincoln side definitely doesn't give the "higher end" feel that Lexus provides. A major issue we have is that at the time of purchase were talked into purchasing the Zaktek 5 year protection plan which was sold and explained to us as a twice per year full interior detail and exterior wash/protectant. We thought this was a good deal. However, we noticed that everytime we brought it in over the last few years the leather did not look conditioned. Finally my husband talked to the Ford side regarding this and we were told the 5 year plan is actually a 1 time spray coating of scotchguard which lasts 5 years. The plan never included full auto detailing but a vacuum, and the exterior is not waxed but a protectant is used. Oh, do you mean the "protectant" which I can pay a few extra dollars for at the local car wash?! Very predatory sales tactic. Extremely unhappy about being mislead. A few points of contention: 1. The car wash is almost always inoperable so we barely ever get a wash. However, a selling point was that we could swing by and get a free wash whenever we wanted. 2. Service team is subpar, never friendly, never timely. 3. The multipoint inspections are worthless. They basically give you a computer handout of general maintenance for your vehicle and mileage. The same things are printed repetitiously although weve had work performed at other mechanics. Additionally my report states I need a cabin filter replacement. So according to this I scheduled an appointment to have it replaced, took time off work to bring it by, and then was advised my model vehicle doesnt have a cabin filter. Waste of time and yet there it is, always on my report. 4. Lincoln/Ford seems to lack the competency to update their records. I'm constantly getting emails for Judith Powell, who apparently was the prior owner, and have even had her information and address print on my invoices. I'm pretty sure this is a security breach. I've notified Lincoln several times but yet nothing has been done. This is very concerning - total lack of privacy of information. Thoroughly displeased with the experience. Love my vehicle, wish the service was better. Will be servicing elsewhere for mechanical needs. read more

Avoid at all costs. They do everything they can do to slip in extra junk fees on top of everything else and are very pushy about it. I bought a F150 from them a couple months ago, and just this week went and bought the wife a new Bronco from Mak Heik ford in Desoto. They were much easier to deal with and didn't try to throw in all kinds of unnecessary junk. Don't go to Grapevine Ford unless you want to pay way more than the advertised price. read more

Don't waste your time! They advertise cars they don't have. I called and gave them the vin number of the car!. I was informed its available get all the way to dealership to tell me its not available but we can find you one just like it. and did it twice to me. My salesmen was Gavin and Jarvis along with internet manager Mark. Scrupulous business practices. That why reviews are so low read more

Stay away from Grapevine Ford quick lane service. made an appointment for oil change and tire rotation. waited over three hours to complete. They did not rotate tires, installed air filter incorrectly, and added something called Zac oil additive for $29.95. This is a new vehicle with only 15k miles. The additive was not something we ever discussed and I don't know how they think they can just add additional items and cost with out approval. They didn't even reset the computer on the oil usage. Makes me wonder if they really even changed the oil. I would give negative stars if possible. read more

Showed interest in a vehicle they have online and have been blown up by them daily ever since. I'm not saying a call here and there... I mean four to eight back to back calls! They blow my phone up and for this reason I will look elsewhere. read more

The salesman yelled at me and my family when we were negotiating prices and he was extremely condescending when we mentioned the poor quality of the car they were over pricing. read more

This is for the service department only. I know this dealer gets a ton of bad (and often well deserved) reviews here but I had a great experience and feel those need to be covered as well. I didn't buy my 2018 F150 KR here because others had it at a better price but when I needed both a recall covered and an expensive warranty item delt with, I gave them a shot because they are the closest. Bob in Service was fantastic. He went to bat with Ford to get my defective steering wheel replaced under warranty, got the part quickly, and had me in and out in one day with the new wheel and recall work all done. Great communication and the truck was spotless when I picked it up. read more

I would never buy a vehicle here again, nor will I let them service my vehicle. Their finance department is brutal. Andrew B is a condescending jerk. I left him a message about how to obtain a refund the dealership owed us. He just refused to respond. I had to put in a fraud claim to get the money. The whole place is terrible. There are plenty of Ford dealerships to buy from and get vehicles serviced. read more

Typical sleazy car dealership. DON'T TRUST ONLINE PRICES. Of course they had an excuse why they wouldn't honor the price. " that truck was a misprint" So I asked about a completely different truck ..."oh that price must have been a misprint too" Won't buy a vehicle from these liars - I suggest you don't either. read more

We purchased a vehicle from this dealership, expecting to pick it up today. The salesperson was going to be off the next day so he asked us to complete the paperwork and come back today to pick up the car. We got an email letting us know that they sold the car to someone else. They tried to make it sound like it was an error, but the keys were on the Sales Manager's desk and he knew the vehicle was already sold. The dealership cannot be trusted. It's a sorry way to treat your customers. read more

First off, I rarely leave a 1-star review as a dedicated Yelper, but I have no choice today. You might also see my 5-star review for the incredible sales experience we had over a year ago when purchasing my wife's Ford Escape. This week it was time for her 10,000-mile check-up and oil change plus some other warranty items that needed to be looked at. We took the vehicle in on a Monday and picked it up today, on a Friday. Over a year ago we had an incredible sales experience with Michael Massey when purchasing my wife's 2017 Ford Escape. This week's experience was inexcusable. You had the vehicle a week (minus July 4th) and all that got done was basically an oil change. The requested warranty items were never gotten to. Chandler, the service advisor, kept calling us saying we're slammed, this is one of the worst days I've ever had, etc., daily excuse after excuse. He kept saying you're first in line, but we're slammed, not what a customer whats to hear. We just picked up the Escape and they didn't even wash it for her. We live on the east side of Ft. Worth and drove all the way out to Grapevine to be loyal where we purchased the vehicle. Sorry, there is no excuse for the bad service we received. Plus both times this week we went to the dealership, you had brand new cars parked in the handicap spots that were much needed. I watched one customer just shake his head and drive off. This was the same behavior that was observed and brought to the dealership's attention a year ago, nothing has changed. Sad! You've lost a customer. We will now be using a Ford dealer that is much closer to us and has been much more reliable in their dealings with us. read more

Poor service all around, they harass You to get extra warranty it's not great. Didn't even kick in extra key but charged me for a app i won't ever need . GO BUY SOMEWHERE ELSE read more

This company acts like they care until they make that sale and you drive off the lot. They sale you a piece of shit then don't want to have anything else to do with you after they scam you. They will not get back to you and act like you are just a piece is sh*t on the street. Zoe seems so sweet and nice but she really doesn't give a damn. They just want the sale. Don't waste your hard earned money here. Find a legitimate business. Keep walking past them to the next dealership. read more

I'm very disappointed in the services at Grapevine Ford. The lack of integrity at that dealership and the dishonesty. I have never done business at a dealership of this caliber and been misled. Now, I have to file on my insurance pre-existing damage. If not, I have to come out of my pockets roughly 5k. I will be filing a complaint with every agency that deals with dealerships in the state of Texas. I will utilize my resources and connections to make sure no one is done like this again by grapevine Ford. I will contact the news, use social media outlets ( I have a large audience on social media), and leave a review with BBB and North Texas dealership services. This is unacceptable and will be addressed professionally and with class. Feel free to have any of your big bosses who care enough about customer satisfaction to contact me in the next 24 hours before I get the ball rolling with filing my complaints. Thank you!!! read more

Great deal on a new Truck but follow up is lacking! I sent several other people over to look at new trucks and the standard is if someone buys then you get a $100 (bird-dog fee). One of my referrals did buy. I have never seen the $100. I talked to several people over there that said they would take care of it but so far.... nothing. It's been at least three months. The only guy that wanted to fix it was the sales guy by sending me $100 through his personal cash app. I said NO. It should come from the dealership. Still waiting. It's almost to the point it's more about the mission than the money. read more

One of the worst dealerships I have ever experienced. They are corporate owned so they do not communicate so you'll receive multiple calls from different people asking you different questions not even knowing why they are really calling. They charge insane mark ups on vehicles that tmother nearby Ford dealers are selling at thousands off. They just don't get it. read more

Purchase in august 2022. TLDR- Come here if you want to overpay and then once you do, they'll damage your car while telling you vaguely why you have to come in and then ignore you til you give up and vow to never go back there to spend anymore. It's barely good when they're trying to get you to buy a car but these days they barely care with the supply issues. Anyway after paying a ridiculous markup with a salesman that barely knew anything about the car, financing rates are terrible so get your own. They told me I couldn't with my own so I had to apply through them which went through some lender and then ford credit finally came back and they switched me to that which was 0.25% even though I didn't care. Refinanced my loan the next day with my own at 2% less APR! Anyway couple weeks later I get a call that I need to bring it back in with the salesman being very vague on why and I figured out in asking that they didn't do an inspection so that's why I haven't gotten my plates and just sold me a car and let me take it home instead of in the 5 hours of waiting after the buy they didn't do the inspection during that time. Anyway took it back and during this inspection they drilled a couple holes into the front of the car for the plates. Yes I know it's required but in the month it took to go back I had already bought no drill plate mounts. I was upset and now after another month and a half of pushing me off saying they'll look into it I'm writing this. read more

What a genuinely terrible dealership. I made the mistake of buying my car here. I took it in for an oil change and needed to discuss getting some work done that was under warranty , as well as getting a recall taken care of. They said they were short on loaners, but that I would be added to the list, and that there were about 20 people ahead of me. Shouldn't take more than a month or so I was told. Fast forward 3 months and I've received no update from them, and every time I call, I get sent straight to an answering machine. And guess what? Nobody calls me back. What are the odds? I think they are trying to wait until my warranty expires or something. I think the negative reviews for this dealership are warranted. Anybody who rates them highly must have just bought the car and driven off the lot. I'm sure their outlook will quickly change once they have to interact with this dealership again. read more

Terrible experience at this dealer. I spoke with a gentleman named Michael Watters who was extremely helpful. I test drove a King Ranch that had some mechanical issues and a fender that was dinged up pretty bad. I had no huge issues with that because they were going to fix it. So Michael brings over a guy from Finance by the Name Joe Gobea. He was one of the most rude salesmen I've come across. I told him what I was looking for payment wise and he came in with something not even close(considering a 20k down payment). I told him I would have to walk away and he barked at me "walk away then" gets up doesn't shake my hand or say thanks for coming in and HE walked away before I did. At the very least show me other options. Had commission breathe all over him. Acted like I wasted his time when I was the one waiting for over an hour to speak to someone about a deal. So I'm on my way home then my phone starts blowing up that they can work out a deal.I wouldn't take a car there to even get the windshield wiped off and 100% will not consider this dealership for when purchasing a new or used car. I've worked in sales for over 10 years and this experience speaks volumes about the culture at this dealership. If you're considering buying from this dealership, do yourself a favor and drive PAST this dealership to any other Ford dealer besides this one. 7/6/22 read more

Got my truck services today and had a good experience. Except the bathrooms, you can't have something that small for a medium large dealership. Please also reopen your cafe, working folks need coffee and they need it yesterday. Alfredo is a great guy and a valuable asset to your organization. I grew up owning Ford's and branched out to German brands with a Lexus GS mixed in at one point but came back to Ford because the newer generation F150 provided comparable luxury and serenity with real utility and off-road capability. I get to have my cake and eat it too, with a service advisor who provides equal or better levels of service compared to the German luxury brands. read more

My experience with this dealership is what gives dealerships a bad name and drives customers to the likes of Carmax or Carvana. The salesman and finance manager both played their little games that left my wife and fed up with traditional car dealerships. Having sold cars before, I was familiar with the tactics but not to this extent. Our story: My wife did all the research and found the preowned vehicle she wanted. We drive out to Grapevine Ford and start the process. After the test drive she was ready to purchase. We start the process with the salesman and get her old car appraised. We're finally shown the price and it's higher than the online price by $1K. I ask about the difference and was told "it's in the fine print". I can't argue because I didn't read the ad, my wife did. On the sale sheet I find a breakdown of the charges. $594 for a second key and another $509 or so for their version of LoJack.(come to find out is on all their vehicles) We send salesman back to his henchmen to haggle and be returns with the key cost removed. Making it look like he's working with us. We send him back another time or two we eventually find out there wasn't even a second key. At some point during this, the salesman says "... I'm not making any money on this deal anyways". This deal was what we use to call a layup. Buyer knew exactly what she wanted and all it took was 1 test drive. These deals were never big money makers because the buyer had obviously done their due diligence. For him to complain, didn't sit well. They finally get close to the number we felt was reasonable and we shake on it. During this process, we're told dealership hasn't sold a vehicle in a couple hours and that's why we're getting a good deal. However, we still ended up waiting 50 mintues for a finance manager who had no other customers in his office. I have to backtrack a bit to the finance rate they presented earlier. An absurd rate of 6.99%. Was told it's a starting point and will change when we get to financing. Once we sit down with finance manager he shows us the deal sheet and that rate is still there. My wife has a nearly 800 point credit score. How is 6.99% the best they can offer. We then informed manager we'd be going with our own financing. At which point, his demeanor completely changed. We signed the paperwork and said we'd be back with a check from our bank then left. Amazingly, an hour later my wife receives a call from dealership saying they can match the rate. At this point we didn't want much more to do with dealership, so she declined. In the end, we did not feel we were dealing with honest individuals and questioned spending half our Saturday there. If we do go back to a traditional dealership, it won't ever be Grapevine Ford. read more

Changing my original response from 5 stars to 2. I like the truck but hate the service I'm receiving after the sale. The reason was Grapevine Ford dropped the ball on warranty work that was needed on a truck that I hadn't even driven off the lot. I found a couple of issues with a truck I purchased upon delivery and notified the salesman before I drove off the lot. The salesman failed to note my account and has since left, so I was told. Then, I drove out personally to seek assistance from the sales manager. He verified that it was a part that needed ordering and that he would let me know when it arrived. It's been months and have not heard anything regarding my warranty issue (no calls, emails, anything). I'm sure if I called them today, they would tell me the same thing they did before, "it's not noted on your account, wasn't me" I'm sick of being treated so well during the purchase process, but so poorly when I have an issue with a newly purchased $60K+ truck. read more

Terrible customer service. I recently purchased a 2022 bronco, and they only gave me one key. After repeated calls, they offered to make me a new key. The dealership is a 35 minute drive from my house so after I made the appointment, I confirmed the appointment a day before, and reconfirmed it 2 hours before driving there. Needless to say, when I arrived 10 minutes before my appointment, they would not make my key. I don't know if they were just trying to trick me, are incompetent, or if they are just dishonest, but either way, they cannot be trusted. The manager wouldn't see me either. Not even an apology call back for wasting over two hours of my time during the workday. I've always had a great experience with Sam Packs and Planet Ford in Dallas. Will definitely not trust Grapevine Ford ever again. Thomas Lynn read more

I started my search on the internet looking for a certified truck with lower miles. Grapevine had a couple vehicles that fit the criteria so I decided to just stop in and check them out when driving by. When you walk in this appears to be a large and successful dealership but Im fairly confident the sales managers will quickly have you wondering how they sell anything with their practices. Garry Johnson and Michael Ellsworth are two elements of the management team I encountered. This team is composed of pushy, arrogant , con artist that cover up lies, hide details , and refuse to give straight answers to very simple questions. I won't recap all of my experiences from this 3 day ordeal but I'll give you some of the easy to identify warning signs 1. I worked with two different sales reps and ran numbers on two vehicles. The price of the car was about $1200 over the price discussed before numbers started. BOTH vehicles only had one key and second key was added on for $695 and the Kahu service was also added on. REVIEW the details of the vehicle purchase information sheet!!!! If you read the other reviews you'll see the Kahu/Key addition several times. 2. Know your tax rate and run the numbers. Taxes were run at 8% and they also added in a 2% inventory tax. Yes thats actually a real tax but it's not consumers tax liability. 3. Get them to confirm a price that includes all of the items they try to slip in like those previously mentioned. 4. If you are financing know the credit tiers and associate rates. When I was in the rates for CPO vehicles was 2.99% for 60 months and 3.99% for up to 72 months. However even though I had top tier credit score (confirmed at another Ford dealer) I was initially quoted a price with a 6.99% rate they offered to "hook me up" with 5.19% In my last conversation I told the sales manager I understood he couldn't go lower however I also wouldn't pay more so I said no thanks. I really liked the truck they had and played the games longer than I should have. I did this in hopes of getting a straight answers and honest pricing with bogus charges removed. After day 3 of not being able to give me a rate or the price that didn't include Kahu i finally went to another dealer and received amazing service. While I was there the sales rep called and said great news we can do the price you wanted! I told him it was too late I was in the middle of another deal. Minutes later I got a text that said hopefully not the one with salvaged title my manager told me and I wanted to pass that along. Im not even doing a deal with them and again the mangers professionalism continues to shine. Don't be fooled by the pretty building and customer waiting area or you will get the short end of the deal and help pay for the candy coating you see on this turd of a dealership. read more

Grapevine Ford - Desperate sales and unprofessional attack of another dealership after they lost a sale - Car Dealers Near Me - Grapevine, Texas

I was referred here from a friend and I just got a 2020 Ford F-150 for a great deal. And by far one of the best dealerships I've been to, efficient, friendly and so helpful! And special thanks to the salesman Max and finance guy Willie! read more

Never even look at a vehicle on their website. I casually browsed their site four months ago. Of course I expected a call but I politely told them to remove me from any call list. Four months later and multiple times of telling them to take me off they are still calling. I will personally never deal with them for any future vehicle needs from here on out. If you're not going to listen to your customers during the sales process then you're not going to listen to them after a purchase. Avoid this dealership at all costs! read more

Transmission started slipping about 3 weeks before moving to a different state. Obviously was stressed about getting it fixed in time. Took my car to Grapevine Ford and they were able to help me get it fixed before the move with plenty of time! Car runs great now! Great service and great people working here! read more

Service: I had my ac fixed there this week. They didn't set expectations that they were backed up on ac for two weeks. My first update was a week in after and I had to call. The real issue was that I never could get an update. They send the calls to a call center and take a message for the service advisor who never calls back. When I asked to talk to the service director, someone called and pretended to be the service director. Repairs was probably $500-$600 more than I should have paid and that was after them taking $450 off. When I gave my service advisor my feedback, I never got a survey. They suppress the bad ones. I'm going to five star. P.s. I asked twice for an oil change while it was there for two weeks and they didn't do it! read more

In my previous review. They made good on their mistake, retrieved the truck and made a deal. Sube was outstanding and didn't have control of the previous situation. What had happened was out of his control but once he got the control back he handled it like a true professional. My experience was very professional and they owned the mistake. I am impressed with the overall experience of ownership and the williness to fix the mistake. Thanh Nguyen the finance manager was awsome to work with and understood the value of customer service. read more

I wish I could rate the Grapevine Ford service department a zero! If you read the Grapevine Ford reviews on the major review websites, it is strikingly apparent that their primary focus is on the sale. Except for the flim-flam Finance Department, they seem to do a fairly decent job at selling vehicles. It difficult to comprehend how a dealership can survive while providing such incredibly poor customer service. I don't really have the words to describe it. Its breathtaking! First of all, you can't call there department representatives directly. Service calls are taken by some remote call center. All the call center reps can do is try to connect you directly to the service department. I tried four times today, and was never able to get through, so the call cener rep sent the Service Manager (Scott?) a message for him to call me. That was over three hours ago! I finally decided to the Five Star Ford service department. They, literally answered the phone, answered all my questions and resolved my problem in less than 15 minutes! read more

Don't waste your time here! I went to test drive a "new" truck. Opened the door and was disappointed that it had over 2500 miles on it and it was filthy on the interior, there was actually a French fry on the floor and dirty napkins in the glove box. Salesman stated all of their vehicles are used as loaners and have mileage and they sell them as new vehicles. I got suckered into going back inside and was shocked at the $4000 in additional dealer fees including LoJack system and $900 for tinted windows already installed on the vehicle. Needless to say I will never return to this dealership. read more

Absolutely horrible. We were interested in an Explorer Hybrid. We were in dire straights. Our vehicle was totaled. They said the vehicle was currently out on loan and we could purchase it when we it got back. We called multiple times a day for 6 days. Grapevine sold the vehicle to another customer without contacting us first. They don't care about the customer. Also, they are taking advantage of customers due to the chip shortage. They are marking vehicles up 20k over sticker. Do not go there! read more

Went to Grapevine Ford to purchase vehicle for my daughter. Had my credit rating in-hand. I had just left my bank and they had given it to me. To make a long story short, the price they had on their website was not the same price they were putting on paper. Then they stated that I had to pay for vehicle recovery thing that was already installed and the window tints. They (if you bought a new vehicle you know how they try to pull that tag team BS) then said I can only qualify for 5.99% financing, but, never ran my credit. When I asked them to run it, they lied and stated it was 724 (see photo) (I knew what it was before I filled out the app). All this with a banner of the sales 10 Commandments in the middle of the showroom. That was my cue to exit. Not only did they lose this sale, but, they lost a Ford Customer. I will advocate against them and I will never purchase through them, again. Names gave been with held. read more

They strike again. My mother, who lives out of state, found a great deal in a 2018 Highlander and asked me to go and inspect it before she made an offer. I pleaded with her to look elsewhere because of the shady tactics that I encountered in my previous experience with them, yet she persisted. The vehicle was in great shape. She offered asking price and it was accepted. They emailed the deal contract and she noticed that they added $599 for a low jack system that she didn't want. Add that this wasn't reflected in the internet add. They told her that it had already been installed and couldn't be removed. Out of principle, she backed out of the deal. This dealership is very shady and won't ever receive my business. Buyer beware. read more

Grapevine Ford - Car Dealers Near Me - Grapevine, Texas

BUYER BEWARE! Unethical and deceptive tactics to close the deal at Grapevine Ford. They said they were giving me $500 in tax credit towards trade-in value, however trade-in value is NOT TAXABLE in Texas therefore they screwed me over. They charged the full amount of 6.25% tax. When I went back over my paperwork 4 days later and realized they didn't give the full trade-in value they had agreed to, I complained via email to Managing Partner Chaz Gilmore who forwarded my email to the sales manager, Juan Carranza. He was rude, condescending and basically said 'you already signed off'. MAKE SURE YOUR FULL TRADE IN VALUE YOU AGREED TO IS CLEARLY INDICATED ON THE PAPERWORK UNDER TRADE IN VALUE AND DON'T BELIEVE THEY ARE GIVING YOU TAX CREDIT. THE STATE OF TEXAS MANDATES THE TAX CREDIT BY NOT HAVING TO PAY TAXES ON THE TRADE IN VALUE - NOT THE DEALERSHIP. I will never purchase another vehicle from this dealership even if they were the last dealership on planet Earth!! read more

$17,000 over MSRP...let me repeat $17,000 over MSRP. I understand the shortage, I understand a little over MSRP, but $17,000 over MSRP. Will never be back. read more

A++, Five Star experience courtesy of Doni, Garry, and Zach at Grapevine Ford. Truly went above and beyond under unusual circumstances for a first time (and future repeat) customer. read more

The worst in customer service in the service department! Can't complete an oil change in 1 day even with scheduled appointment.

From my initial contact via text, this was my best car shopping experience to date. Karla is the internet sales contact I would highly recommend her if you are looking to buy a car from this dealer. Karla has a great personality and made my experience very enjoyable. Karla was professional and has an wonderful personality. While she did suggest many options she didn't make me feel uncomfortable at any time throughout the process. I could not be more pleased with the my experience with Grapevine Ford. read more