This the absolute WORST store I've ever been to! I read another review on Google about 9 months ago where the same guy, Timothy, is named as being a complete and total dick.
HOW IS HE STILL WORKING THERE?
I had the starter in my truck replaced by an automotive shop in McKinney, TX around 4 years ago. Lately, my starter has been acting up so since I currently live in Grapevine, TX which is about a 30 mile drive from the shop, I decided to replace the starter myself. Knowing the shop used O'Reilly Auto Parts as their major parts supplier, I took my old starter to the O'Reilly Auto Parts store at 303 S. Park Blvd. Having a commercial account there myself, I went to the commercial desk in the back of the store to find nobody there. I walked to the front desk and found a couple of guys sitting at the front desk and one guy walking out of the store. I asked for the commercial guy and the guy walking out stopped and said "I am the commercial guy." "I was just going out to work on my car but I'll help you out" he says. I thought to myself that it was an awkward thing to say since he's supposed to be helping customers and not working on his car on company time but whatever. We went to the back desk and I explained to him that I need to replace this starter which has a lifetime warranty for a new one. I showed him the old starter and he said "wow, what grease pit did you get this off of ?" I didn't need to hear his smart assed remark. He confirmed it was an O'Reilly starter by SMUGLY saying "yes that is my starter, let me look up a new starter." He, then, asked what account it was purchased under to which I gave him the name of the shop in McKinney. Then, he asked if I had the receipt to which I replied no and he pretty much shut me down at that point. He said "This doesn't fall under our warranty guidelines" and I had to argue that by saying I have had an alternator and a fan clutch that were both warranty replacements through O'Reilly in Carrollton, TX and one at this Grapevine store with no problems what so ever. He said "then either go back to McKinney or to Carrollton because I'm not replacing this." I started getting pissed. I told him that I shouldn't have to do that and I asked if there was anybody here that could help me to which he replied "no." I then dialed the customer service number to see if there could be a moderator between this rude young man and I and they were gone for the day as it was already 4:30 in the afternoon. I told him I wasn't paying twice for this starter and he ASKED ME TO LEAVE THE STORE! I told him I would as soon as I got his name to which he SMUGLY replied "I DON'T REMEMBER." So, I leaned forward slightly to see the name on his shirt. I HAD TO STAY A LITTLE MORE DISTANCED FROM HIM THAN NORMAL BECAUSE HE NEVER HAD A FACIAL COVERING MASK ON THE WHOLE TIME WE WERE INTERACTING! Before I left, I pointed out that he hasn't had his mask on the whole time and was NOT practicing safe interaction. The name on his shirt said "Assistant Mgr" "Timothy." I asked him if Timothy was his name and he said "I AM WEARING SOMEBODY ELSE'S SHIRT." What a fucking JERK! I left, trembling with anger swearing to never set foot in that store again as well as switching my auto parts needs to any company but O'Reilly. I then drove 18 miles to the Carrollton where I used to buy parts from before moving to Grapevine and another guy named Timothy, coincidentally, helped me out with a smile. Five minutes later, I am walking out with my new starter and a few other things ready to get my truck running again. I am currently looking to forward this to the CEO of this company. I feel if one of my employees are handling/treating my customers this way, I would want to know about this right away to correct the situation. There are too many ways to buy auto parts these days without having to put up with crap like this! read more
