Lloyd ROCKS! And so does Ethan G.! Some people are good at…read morecar stuff and some aren't. It's like a foreign language to me. My car showed me I had low key battery on both key fobs and I tried calling a local specialist, but they hung up. I called Auto Zone on Northwest Hwy.-I had been there during the D'Allas-ka event in January when it was snowing here, and they were super helpful, so I thought I would go back. Lloyd answered! A live human! Helpful, courteous, come on in! Lloyd makes it feel like Grapevine is Mayberry R.F.D. or Virgin River! I showed up and told Ethan G. I had called for car key fob batteries and he immediately went to work on it. Not pointing me towards the aisle, literally getting the batteries, cutting the pack open and installing them in under 5 minutes. It's not his job. He could've sold them to me and I would have spent the next two hours doing it (not kidding!) Ethan G. made my day. When I was leaving, Lloyd was in the parking lot, assisting another customer with something on his car, and he waved goodbye to me. Again, beyond the call of his job description to go outside and help someone out with an issue, but he was going way above and beyond, and it seems like this is his default. Thank you Lloyd, Ethan and the great people of Auto Zone Northwest Hwy!

That manager helped me and had such an attitude that I would prefer NOT to go back…read more Someone needs to explain to him that people who come Into his store are there for help not to be treated like 3rd rate trash. I personally have been in the auto parts industry for over 45 years and this person was rude, with zero empathy. I can't imagine why anyone would go in there after being treated so poorly.

Wonderful service at Grubbs Acura as always! I realized my…read morecar was only with 10% oil and made last minute call for A1 Service. Got in the time I want to and got my car ready in time. Love the service they continually provide for my Acura TLX. Thanks !

Service was absolutely unprofessional, they don't care for customers…read more Ask for an out the door price and they didn't wanted to give it. Talked too much with so much extra words to go around the bush instead of straight answers. We kept asking for deals and questions and the guy actually roll his eyes on me. 5 hrs there no progress, couldn't find the keys for the car advertised, the car was so dirty etc etc I could go in and in with the bad practices. Acura at Arlington vandergrift was way better customer service from sales man. And manager etc.

also a business owner in grapevine , highly recommend these guys . they did what they said they…read morewould do and more very impressed . top notch pearson plumbing. curtis pearson

From the owner: We have the best prices in town and can install same day depending on the product needed. read more

I have been needing wiper blades for several months for my Audi Q5, dropped into this store to see…read moreif they had ones to fit. Not only did they have them but they were on sale, yay! I asked Lane, the gentleman helping me if he would mind "popping" them on for me and he was more than happy to do so. Turns out this was not as easy as it looked, they are like a Lego project- took awhile to figure it out but he got it done and was so nice about it! I was very impressed how helpful he and the other employee there was! Thank you both so very much! Napa rocks!

This was about as easy as a car buying experience gets. Emad our salesman was extremely helpful and…read moreshowed us many options on the 2026 Honda Accord. My daughter and I visited to test drive a used car and ended leaving in a new '26 Accord. I'm very satisfied with the lease deal and have peace of mind my daughter's car will be taken care of for several years. Thank you Emad.

I had a very disappointing and unprofessional experience with this dealership and would not…read morerecommend them. I was shopping for a used Honda and from the start the process lacked transparency. I was initially given a quote sheet with no APR information and had to ask directly for the interest rate details. When financing was presented, I was pushed toward high-interest in-house options over long terms, while my pre-approved credit union financing was dismissed as "impossible," despite being an approved loan Throughout the process, I experienced repeated high-pressure sales tactics, including attempts to discourage outside financing, minimizing the value of an independent mechanic inspection, and creating false urgency by implying other buyers were actively interested in the vehicle. I was also asked to provide my mechanic's photos and documentation, which I found inappropriate. After I chose not to proceed, the dealership escalated contact attempts beyond normal customer communication, including contacting my employer using information I provided and reaching out to my manager in an attempt to get ahold of me. This was unnecessary and unprofessional. Overall, I did not feel the dealership operated with transparency, professionalism, or respect for the buyer's financing choices or boundaries.

The only one who has helped us at this terrible dealership is the service manager!!! He saw all of…read morethe problems we were having all of this time through sales , finance and even service and he made things right with his department!

This dealership has been my "go to" service department for the past 9 years with two vehicle…read moreservices. When I am traveling back and forth Houston /Irving I make plan for all services to be done at this dealership . I purchase a suv from them as well . Today, I visited the service center for an issue I recently encountered after work they did on my car, which my car was at the shop for 2 months . The engine start on/off stop working after I received my car from the service center for some engine works 3 months ago . I noticed the issue once I was out of town and within a week , I immediately called the service center and advised service manager JacksonH , he was pleasant and helpful , went through some remote diagnostics and advised me that it was an easy fix due to battery charge % showing a low charge and is covered under warranty ( since the battery is only 1 year old) . I did mentioned to him that I won't be back till the month of June . I got back in town last week , Today when I went in for this service , I was greeted by Trevor , extremely polite and helpful advisor , after talking to him and him taking to Jackson , he advised me the issue was not going to be covered under warranty. I don't know what was changed , although Jackson assured it would be covered . I I know for fact that the issue started after I received my car back , and definitely caused by their last engine service completed by the end of February which is also warrantied for another year. THIS DEALER HAS FAILED TO ASSUMED RESPONSIBILITY OF THEIR REPAIR QUALITY. THEY CAUSED THIS ISSUE AND SHOULD HAVE REPAIRED IT AT NO EXTRA CHARGE . I have been loyal customer of the Ford brand in general for many years and owned at 5 Ford brand purchases this far , Although , I am happy with the brand , I have decided to move away from using Grapevine Ford for purchase nor service works in the future and going to find a new Ford dealership that VALUES CUSTOMER LOYALTY , STAND BY THEIR WORD and BACKUP THE QUALITY OF THEIR WORK . Thank you ,

I purchased a single-owner ML320 from a retired gentleman with just 70K miles on it and obviously…read morewas looking for an honest and skilled mechanic to maintain it. The prior owner, and his daughter, provided every single repair invoice or record since new. Once past warranty with the dealership, I could see all work was performed by Import Car Center (ICC) in Grapevine and the daughter praised their integrity - she handled many of her dad's personal affairs so had dealt directly with ICC. Face it, European sedans and vehicles can be incredibly expensive to maintain and fix. I wanted to find a trained and experienced mechanic to work on this ML320 - not someone who just completed a training program only understanding they replace parts based on trouble codes. Import Car Center has met or exceeded my expectations on every visit for being skilled and honest mechanics. Along with every oil change, ICC performs a multi-point (32?) vehicle inspection and list what issues they've found and provide a written estimate to fix the issues as part of your oil change service. Best of all, no high pressure sales tactics to get you to commit to and schedule the recommended work listed - ICC explains which are the critical items to address first if your finances are tight. (I have 3 kids in college and 2 have intensive medical issues that are more expensive than imaginable - another reason why the integrity of ICC is of such high personal value to me.) I believe the greatest compliment you can provide a business, especially a mechanic, is to refer your loved and treasured family to have work done by their business. I have referred my son with an older Volvo V70 needing an oil change - and we'll see what else - to ICC of Grapevine. I know they'll take great care of his vehicle and care of him as a new customer which in turn makes me even happier as their customer. The team at Import Car Center of Grapevine is amazing, I hope you move away from the dealerships to these experienced and honest repair shops such as ICC.

Sad to see that Blair Automotive has taken over Import Car Center...they were so PERFECT with what…read moreI needed in an automotive service center. Really gonna miss the guys!!!

We rented a golf cart to help with parking at our daughters backyard wedding. Grapevine Golf Cars…read moredelivered our golf cart before the wedding, picked it up after the wedding and it performed flawlessly for our event.

Great Experience at Grapevine Golf Cars North Lake Location Texas …read more Jackie Spivey was great sales person ,no pressure gave me all the facts about the different models & brands as well as parts availability. I purchased a Denago Rover XL 2025 ,after careful review.Great Cart solid powder coated aluminum frame big plus just like Club Car frame ,Denago has many features!!

*EDIT* Lexus Park…read morePlace reached out and wanted to rectify the previous visit below. I was reluctant, but I what do I have to lose. My appointment was on 3/5/2018 at 8:00 a.m. and my service adviser was Robie. He provided excellent service from start to finish by providing excellent customer service through communication. I showed him the print out I wanted when i arrived at the dealership. Within the next hour, he provided me the printout of the wheel report. Due to his technician background, he knows what hes talking about and possible solution to the issue. Please ask for Robie as your service adviser next time. I will be taking my car to Robie from now on. *Edit* Third time going for service and second time being disappointed/frustrated at the service department. Went in because my wheel has vibration. Dropped off the vehicle on Monday, 2/12, and my service advisor was Mark Jones. Mark contacted me Monday night saying that there was bent on the wheel and baring on the wheel was making noise. He gave me the option to purchase new wheels and he said the baring on the wheel was going to be covered under the warranty. I've reached out to my friend and he recommended me to find a shop with GSP9700, Park Place Lexus has this machine, and get the tire road force balance and get a print out. Then, I called back on Monday night and left a voice mail asking Mark to give me a print out of the report on the road force balancing so that I can get a second opinion. Tuesday, I've called 3 times to request road force balance report and all 3 times it went to voice mail. Come Wednesday, there was no communication with Mark so I went into the dealership to speak to him. He was gone for the day so other service advisor was assisting me. He has NO idea what kind of service was being done or wasn't able to find anything in service log in their system. The service advisor called Mark and updated him what was going on. I asked the service advisor for road force report, but he gave me an invoice and I was told Mark will contact me Thursday. Come Thursday, no phone call. No phone call Friday, Saturday, or Monday. Come Tuesday morning, I get a text saying my car is ready. I go into the dealership on Wednesday to pick up my car and Mark wasn't there so a different service advisor was assisting me. Finally, I receive a picture that was printed and I sent it to my friend. He said this is not the road force print out and that this print out did not tell him anything about a bent on the rim. So I go in to ask the advisor that this isn't the print out I was asking for. And the service advisor insisted that this is the only print out he can give me and he wasn't going to let the mechanics work for free to give me the report. And that I would have to pay for balancing again to receive this print out. The amount of professionalism that this park place upholds was felt dealing with my car issues. The lack of communication and the professionalism of the service advisor is really up to par. Great job park place. I will be taking my business to Sewell Lexus. By the way, my information has yet to be updated after going into service 3 times. My invoice has the previous owners name, phone number, and address.

I had a great experience with Day at Park Place Lexus Grapevine. I absolutely love my NX 300!!!…read moreThank you, Day, for all of your kindness, patience, and wisdom. 10/10, would highly recommend.