Carson went above and beyond. Great customer service! Came looking for a lug nut key and didn't hesitate to help.

I've shopped at multiple Discount tire shops and they all have the same service quality. I've even had my tires just rotated and always get the same quality service read more

I needed 2 tires badly; the other 2 were on the express lane to ruin as well. I dropped in and got info for 2 tires and made an appointment for the next morning. I was there at 8:15 and Gabe offered a rebate on the tires which still had a little life. I've always bought 4 tires together, so I got 4 of the same tires I'd had, plus wiper blades front and back. It took about an hour (so fast!) to get the wiper plates, tires and alignment. Gabe is the BEST! Highly recommend for an amazing experience. read more

Was driving on Saturday and happen to get a flat. Needed a tire ASAP! Went into Firestone originally and they wanted to charge me almost $300 for one tire. Called Discount Tire down the street and Caleb was so helpful ! Ended up getting 2 new tires for under $250. Would definitely recommend this store. read more

I drove in prior spoke with Jason. Rashad waited on me & they will rotate the wheels & repair right front tire (free of charge!) . Yap, & otw in there was a line of cars for air done by techs. Clean lot, shop & front waiting g room very clean including the restroom. Super nice & very customer service as for all staff! I'm loving this place!!! So, within @20 mins, a tech pulled in our Tahoe. & by about 15 mins, another tech approached me & informed me of an additional 5-7 mins my Tahoe. I was done & all free of charge! Best part of any automotive experience is it's a no charge. Thank You Discount Tire! Rashad & Jason, see you soon on a my new set of 22" Goodyears. read more

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Absolutely love this location and the customer service here. Every time I come this place is super clean, the staff very professional and never trys to sell you things you simply do not need. Closed on Sunday's, the lords day which is great. There is a free air here, just drive in the line and there will be someone to check all 4 tires, air and and send you on your way. They have tires at all price points, make an appointment online or just walk-in. Good to get the insurance on the tires if you get a new set, this has saved me a time or too! read more

Amazing! Quick and professional. Landon and his team are extremely knowledgeable and efficient! Highly recommend.

Landon!! Said we needed all 4 new tires. Front 2 are new! Next time you try to screw someone make sure they are ignorant. I will be contacting corporate first thing in the morning! Telling me the 2 new tires aren't good bc they are from the dealership! Now! I have mixed feelings about all discount tire read more

The staff here are incredibly kind and courteous--every single one of them. The management truly knows what they're doing. I've spent over $2,000 here already, and honestly, I'd do it again just for the level of professionalism. read more

Had a nail in my tire. Did not expect them to fix the tire for free! I was very pleased with the service, friendly staff, didn't pressure me to buy anything I didn't need. I usually buy my tires at Costco, but not anymore. They just won my business. read more

I came to this location to repair a tire that was going flat. Before even removing the tire, they suggested that it couldn't be fixed. Anyway, they removed the tire and kept it overnight. When we went to pick it up, they said it had a screw in it and that it couldn't be fixed and that we'd need a new tire that cost $191. I decided not to pay that much and to the tire to Tire Store Service Center to get a second opinion. I waited there 20 minutes and the tire was repaired for $20. Discount Tires seems to be all about making money and not looking out for their customers. They not only wanted to sell us a new tire that we didn't need, they also tried to upsell warranty and things that we just did not need. This is dishonest and deceptive. They'll never see me again read more

Thank you to Joey the mgr. for his customer service ..And also the techs Jordan and Omar who were able to help get the correct wheels fitted on. Though there was a breakdown in communication, clarity was provided and the matter rectified , and that's the great customer service you can usually expect from a discount tire. We'll definitely be back! read more

Discount Tire - Tires Near Me - Grapevine, Texas

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Discount Tire has a long wait, but the service is good. They're reliable and get the job done well!

DO NOT GO HERE!!! took two hours to change one tire with hardly any customers there got home and realized the tire was flat went and checked on. It realized the valve stem was leaking. Tightened the guts now it's all good. Also had a weird vibration from where the tire got changed, checked the lug nuts and that they were barely hand tight and not torque to spec, which could've caused severe problems read more

Purchased Tires and the Warranty from Discount Tires. The set up for complimentary air was descriptive like all of the Discount Tire locations. This store did not recognize me for 10 minutes. They appeared busy but avoided looking at me. Great customer service would have acknowledged and indicated we're busy but someone will help you soon. This was the worst experience. So many great experiences elsewhere with this company. I was in the front and the car behind me left. So many other Discount Tire locations have better customers service skills. I will never go back to this store and I hope others who have experienced the same will follow....... read more

This is the most honest and best tire store in the entire country. Seriously I am so impressed by their service, quality and everything they do. They repaired my tires for multiple cars. I will only come here for tire replacements. I don't care if it is even a few 100 dollars more. The best! Please keep up the good work and honesty very rare in the industry. read more

Don't over think it. Just go to the discount tire shop off 114. best staff and amazing service

Wow, blown away by the incredible service! At exactly 8:00 every manager came out with handhelds and said how can I help you! Great work to Cody and Jason! read more

My experience was a great one! I appreciate the level of attention and courtesy the gentlemen delivered. They were thorough and explained what was going on. Thank you for the great experience with the services provided. read more

I have been a Discount Tire customer for years. They have always met my expectations until today. They couldn't get anything right. I went in for a leak in one of my tires, and when the salesperson looked at my tire, without checking it out for a leak , told me I needed a new tire. Mind you there was only 7000 miles on the tire, and he said they couldn't repair it because of a bolt in the edge of the tire. Well I said go ahead and replace the tire. I gave him my information and it was like I had never been there before. He told me that they may need to order a tire, and I said fine, but please call me to let me know what you can do and left the car with him. No return call, no text. I called back to see the status of my car and after waiting quite sometime, they came back on the phone to tell me that they would have to order a tire. I asked it they could just keep the car overnight and install the tire when they get it in the next day. They said no problem. Next day rolls around and no call or text. Finally I just called them back and was told my car was just about to go into the shop. After I picked up the car I looked at the receipt and the paperwork said that they put the tire on another car that I own. I don't know what is happening to Discount Tire, but this was completely unacceptable. read more

I really appreciate the way they take care of business, in and out quickly thank you for your spirit of service

I had this location replace the tires that were on my vehicle. When I dropped the wheels off for the tires to be replaced I had given them specifics on tire pressure and what type of weights to be used, being I have coated alloy wheels and the clip on weights will scratch, pit and ruin that type of wheel. Upon getting back to my garage I had noticed that the stick on weights were removed, the sticker residue not cleaned, non coated clip on weights were on all the tires, and that they were filled 9 psi heavier than I asked them to be. I will be returning to this location on Monday to have these clips removed and if there is any mark or scratch I will be filing a complaint for the wheels to be replaced. What good is making notes on the order when you don't follow them. read more

This place is always SO busy. But they always do their best to get you in and taken care of quickly. I never feel pressured into unnecessary purchases which is always nice. I bought the Certificate for Repair, replacements or refund when I first bought my car that already had new tires on it and man, it has come in handy. It is a MUST for anyone to purchase. I've had the worse luck with my tires lately and getting them replaced with just the fee for certification renewal has saved me so much. I'll never get tires anywhere else. read more

I cannot say enough good things about this company. From in late 90's when I was a teenager with my first flat tire, all the way up until right now, their customer service (and service overall) has never been short of excellent. I wish every business out there operated like this one does. Discount Tires should be a customer service gold standard. read more

Discount Tire - Lobby - Tires Near Me - Grapevine, Texas

Fast service with clear & honest expectations of wait times... all from a friendly staff with smiles! Overwhelming satisfied with the experience & service I received today. read more

Went through the Air Check line @ 3:00 pm so it was pretty hot outside. A young man named Landon was working the line and quickly getting everyone through as efficiently as possible. He checked all my tires and made some suggestions but no pressure to upsell something I did not need right now. I have been a loyal customer for almost 30 years and this Grapevine location is the best, in my opinion. Please give Landon a raise for such awesome service working outside in this hot Texas heat. Great job! Thank you Discount Tire. read more

I normally cant fault this location . Today Jamie on sales desk would have ordered the wrong tires for the wrong wheels. When i said should he not check the tires on the car he grunted.? I came back 30 mins later and an excellent sales guy ordered my four tires perfectly. So glad I did not follow Jamies upsell and wrong advise. read more

Great service and people. Kudos to Nick for extremely fast and quality service with my flat tire! 5 stars business. Thank you

I checked in and was directed to wait in a particular spot for a technician. Expressed that I was on my lunch break and was told there wouldn't be a wait time. Waited 10 minutes, they weren't busy as they had a couple guys standing around on their phone. I ended up having to leave so that I could make it back to work on time. I have always used other discount tire locations previously and even have my tires warranty with them; but this location is a joke. read more

We have been to this location many times, definitely qualify as repeat customers. This most recent visit was with Cody, as I got a flat tire from running over some wood apparently. I let him know we had purchased the last set through them and it wasn't too long ago. He looked us up and advised the tread was super low for only having the tires for a little over a year and credited us back 65% per tire to put toward new tires. He recommended a little higher quality tire, this vehicle is mostly driven to work and gave a rebate for me to fill out to help toward installation costs. That's great service. Gave me an eta so I went home and csme back to pick up. I've been very happy with the service here. Regarding rotations, just know it is a busy facility so if you are expecting a quick in and out, likely not going to happen. Call ahead and see what the wait is to set realistic expectations. read more

I've done business with this particular location and a few others in the Metroplex.... My experience today at the Grapevine location was not only eye opening with the management, but the company as well. Extremely rude employees and a manager who didn't have a clue as to what customer service is about !! I was told that it would take 45 minutes to an hour to look at the tire I had brought in... not fix it, just to look at it !! When I asked why it'd take so long I was rudely told that they were busy. I asked to speak with the manager and he said that they had 6 customers ahead of me. Fine ; but what are those 5 guys who standing around doing that they can't air up my tire...?? "Oh, they're just waiting for the next customer. Really... five guys standing around is your idea of customer service..??!! I'm a small business owner and like I said, I've patronized the company before. I guarantee I will never go back to any of their franchises again and will let everyone I know about my experience with them. read more

Brought in my car because of low tire pressure.. It was during lunch time.. Got my car in less than an hour !! THIS location is by far THE BEST I have ever dealt with.. ALWAYS FAST AND PROFESSIONAL!! Excellent job !! read more

Always the best tire place, period. Been using this company for 15 years and I have no plans on changing up.

What's not to like about Discount Tire? There are very few businesses (and I mean VERY few) that I am fiercely loyal to, and this is one of them. Their service is just incredible, and there are locations everywhere around the Metroplex. My visit today was for new tires, and even though my old tires had almost 60,000 miles, they were eligible for a pro-rated credit of $10 per tire, knocking $40 off of my bill. I had called ahead and set everything up, and when I got there, I basically handed them the keys, paid up front, grabbed a complementary bottle of water and started working on my laptop. I hardly got into work before the tech came in with my keys and said I was good to go. I've also had a great history with them; they'll rotate your tires for free (which is fairly standard, admittedly), but I've also had them balance my tires for free on a few occasions, something they could easily charge for. The employees are friendly, the shops are clean and they'll even pricematch almost any other company. When you're looking for tires, Discount Tire is, in my opinion, truly as good as it gets. read more

Discount Tire - Tires Near Me - Grapevine, Texas

The team here's is the definition of highly trained professionals! From the the sales person, to the technicians doing the work, they behaved politely and friendly. They did the work in the promised time and the agreed price. The recommendations were accurate and executed with quality. I recommend the grapevine location. They are the best! read more

I continue to be impressed with the quality of service from Discount Tire Store. I have been using DTS for many years, mostly the store on 377 in Keller, TX. Today (2/19/2018) my wife called me, on her way to work, that the low tire pressure light came on in her car, with an URGENT message to check the tires NOW! My first thought was to get her to the first place she could, and a DTS was less than a quarter mile from where she was. So I sent her there. Too make a long story short, the service we received from Cody & Cliff was fantastic. They even helped me with our roadside assistance, as they (Allstate) required additional information from the shop. It's great that the level of service was so consistent between these to shops, I DTS will always be my first choice (possibly only choice), when it comes to tires. Bottom line: Really great service. Thank you Cody and Cliff. read more

We have been going to Discount Tire Company in Grapevine for years and have always had a wonderful experience. They must only hire the best of the best because each and every person who we have worked with there is knowledgeable, kind, has great communication skills, and a pleasure to work with. Most places have forgotten the art of customer service and here you rarely (if ever) see angry customers because there's no reason to get upset. They really work hard and try to communicate everything so there's no guessing or surprises. We almost tried the north Richland hills location when they first opened up but then we thought... If it ain't broke...! read more

Joey and the team at this Discount Tire have distinguished themselves with excellent service. About six months ago I went into the store having been told I needed four new tires. They measured them and said, "You don't need tires yet." The tires got to the place where they actually did need to be replaced, so naturally I went back to this store. They helped me get allowance on the tires for not making it to the rated distance and delivered tires at a great price. Even got all four installed in 45 minutes. Wow! This is a great store, and they really have the system down. I'm very impressed. read more

I stopped by during my lunch break to get a tire rotation and some air put in my tires here, no big deal I thought. They informed me at the front that it would take an hour or an hour 15 to get it done since there was a line and that wasn't a big problem either. I asked if they could do my rotation and also put air in my tires. After an hour in the waiting room, they let me know that my car was in the bay. I thought it was suppose to be finishing up at this point but I understand how things can get busy and pile up. After an hour and a half they pull up my car and let me know that it's all finished, but when I turned on my car I saw that all the lights were still on for my tire levels being too low. So now after work I have to make another trip and get some air blown in them. Not a huge disappointment, but after already being late coming back to work, I would've been fine with it if I at least got everything done. read more

My 1 - 1.5 hour estimate to rotate my tires turned into 2 hours and 20 minutes. To. Rotate. Tires. The sense of urgency at this place is zero. There were so many people standing around twiddling their thumbs and everyone moved at a snail's pace. I've been to a dozen DTs and this was by far the worst for customer service. read more