It's been a few years since my last review on Discount Tire at 2405 Grapevine Mills Circle. Amazingly so much has changed! I came with no appointment or notice . They Welcome walk-ins as well as Appointments that can be scheduled on line . To my surprise, the inside has been given a complete make over ! There are comfortable seats, counters with lots of space with ports to charge your electronics if needed . Benches outside if you'd like to enjoy the weather. Now the REASON I am a valued customer! They treat me like it ! No matter how busy this facility gets , they continue to Greet and acknowledge their customers presence . Friendly and Professional. The management obviously hires employees with social skills! I had Matt as my advisor , five stars for him as well . He was very patient with me . Explaining all of my options, I was very confident with the selections I chose . Never making me feel pressured to buy anything. Only suggestions. Discount Tire is Competitively Priced . They sell ALL brands of tires . If they don't stock it they make every Effort to order it . Our Experience has been a positive one for many years . I'm confident if we ever have any Issues, management will address it.We will continue to give Discount Tire our support. I highly recommend this place . Safety is its upmost priority! read more

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been here twice and couldn't ask for better customer servic.Everyone of these guys are all working together as a team and it shows in their servic.I won't go to another DT unless I have to..Great job fellas read more

For starters I love discount tire, really wouldn't go anywhere else for tire service. Having said that, my frustration and near outrage must be location specific. i brought my Tahoe in here for an alignment, which this store does, the guy came out and immediately said my tires were not good enough, and I would need new tire. the week prior they passed inspection. I couldn't believe this new scam, tires were not good enough! Looked online and found that nearly any tire that holds air, can be aligned. GO TO ANOTHER LOCATION!!! read more

This store has been a disaster for my business. After repeatedly promising a tire replacement would arrive "soon," I waited five days with no updates, and when I checked in nobody could tell me where the tire was. The staff never follows up, the manager showed no concern for the store's repeated failures, and their irresponsibility cost me business--I'm moving 13 cars away from this location. I will not return and I cannot recommend Discount Tire at Grapevine Mills to anyone who values reliability or basic customer care. read more

I have been coming to Discount Tire since 1990 at least - never have I ever had a bad experience at any of the many stores I have been to over the years and this store was no exception. Amazing customer service, (they had some issues with their compressor during my visit and were very communicative and apologetic- through no fault of their own- and were committed to making everyone's experience as positive and efficient as possible). Problem was resolved quickly and was able to get back on the road fairly quickly. I appreciate their team and so thankful I stay loyal to their company (bad experiences at other places for sure!) Thanks for all you do! read more

Discount Tire - Tires Near Me - Grapevine, Texas

This is a great discount tire! They try and get you in and out fast! I've had them check my tires and repair many times. Would recommend! read more

Discount Tire - Outside - Tires Near Me - Grapevine, Texas

Friendly service, my Tesla tire deflated and they had several fitting tires ready and able to take my walk in. read more

Discount Tire - Tires Near Me - Grapevine, Texas

This is where above and beyond service lives. The manager definitely have ownership of the place, he cares and the show. Even when I arrive at closing time, he was happy to see me. read more

Discount Tire - I delayed them closing. - Tires Near Me - Grapevine, Texas

Shout out to Carson at the Grapevine discount tire! I had a missing lug nut and he took care of me straight away. They were super busy so I really appreciate the excellent customer service and attention to my safety. He tightened all of my lugs as a precaution. read more

Absolutely wonderful service by John! Was able to find me the best deals as well as a credit for my old tires. (didn't even think that was possible) it's nice to see good honest people still! 10/10 would recommend to anyone! read more

Purchased tires. Good price and quality service. Friendly staff who reviewed tire options and how much and kind of driving we mostly undertake to select the right type for us. Short wait time once the tires were bought. Clean lobby as well. read more

I had the best experience at this discount tire. Matt helped me as soon as I walked in and had my car ready to go in less than an hour. He made sure I understood everything that was happening and kept me updated. Everyone was so kind and attentive! read more

My low tire pressure light was on and Matt came to my rescue and within 10 minutes and had me back on the road! They were so nice and took good care of me! read more

Great Service and wait time was great! Friendly and caring Service men. I would recommend this location.

I went in for a new tire and they were all so nice! Everybody greeted me as soon as I walked in & said they would be with me shortly. Carson was SO nice & helpful he got me set up with a new tire with certificate and all and the whole process was super easy! I definitely got a good deal on the tire I purchased. I was out of there within half an hour and they were super busy! I will definitely only be coming to this location from now on! Thanks Carson! read more

They are not as busy as other discount tires in my experience. Especially first thing in the morning. Discount tire's warranty has always taken care of me. Love discount tire!! read more

I just had the best experience. They didn't have the rims for my car in stock after I cracked one on a Saturday, they sent a driver to pick up rims for me. Matt went above and beyond. read more

I have been busy trying to get my son's car back to being road ready as it had been sitting a while. I could heard the road noise coming off the tires and could tell they needed some help. I took the car over to Discount to get the tires sorted. I was immediately met by Nate as soon as i got out of the car and was asked how he could help. Explained my tire needs and desired to rotate and balance. My tech for the day was Tyler and he got my car up on the left and we found i had a tire down to the belt and needed to get it replaced. Tyler got my tire replaced quickly and got the other tires balanced and air pressure checked. Nate then got me checked out and got a great price on my purchase and install. I highly recommend this location and be sure to ask for Nate and Tyler. You won't be sorry!! read more

One of them tried to convince me that my wheel was bent, when it is not. Another employee there agreed it wasn't. When I objected, his demeanor became aggressive and intimidating. I called him out in on this and he apologized. He did go on to give my prices for wheels but I said I was not interested. They misplaced a center cap on my wheel and when I called to let them know it was missing they ordered a new one for me which I really did appreciate. However I waited over 10 days for them to call to pick it up and they never did. I finally called and they said it was there. This store is fine. Nobody is perfect but I do know that intimidating a customer is way out of line. They do work hard and they will help you get tye right tires but beware of their sales tactics. read more

I guess I've just gotten so used to excellent service at all my regular spots that I risk turning into someone who docks a star for not getting a hug when I walk in the door. Well, maybe not that extreme, but I was super annoyed at how long it took someone to acknowledge me, how long it took someone to get back to me and that after I had been there for twenty minutes, I was quoted another hour and fifteen minutes. I stopped in to get my air pressure and tread checked. I thought I would be there about fifteen minutes total. I reassessed and basically I was pissed that I actually had a nail in my tire, and that I wasn't getting the same level of awesome service that my Denton location delivers. They still got the job done though, and that's what counts. Once I was helped, I did see all the same things that remind me why I use Discount Tire in the first place. They are very thorough. This location is larger than I'm used to. They have a very open, well ventilated waiting area, free WiFi so you can work, and a view of the bays. That's a good layout. It would be better utilized if they had at least one person in the waiting room at all times though. When I arrived a little after 2:30pm on a Thursday there were two customers hard at work on laptops who had clearly been there a while and one customer consulting, who ended up not doing any work. The employee helping her and several others walked out for a while and I was left waiting for someone to acknowledge me. When I was finally spoken to, I wasn't greeted but instead asked if I was picking up. When I said no, I was asked if I was dropping off. I answered that I hope not, but was seriously wondering what was wrong with a hello and asking what brought me in. That person made me wait until someone else came in and then that person didn't act too excited to see me. When he had been outside looking at my car for more than seven minutes, I was ready to just leave. A coworker had recently warned me this location was slow, but I hadn't realized it was at this level and was questioning my decision. He returned and informed me that I didn't need an air pressure check, I had a nail in my tire.He said they would patch it for free since I still had tread, due to my warranty. That's always a positive with this company. I was confused by the wait time since they had multiple employees and empty bays. I decided to return some calls, so I stepped out. I immediately got an emailed invoice even though the work hadn't been started. That's never happened before and it made me uneasy. I had to walk across the parking lot because it's super loud around the entrance and for some reason that spot requires you access WiFi to make an outgoing call. I planned on returning to the waiting room at the one hour mark in case they were done early. However, that wasn't necessary. A very friendly employee pulled up to the curb I was perched on while making my calls twenty minutes early! He explained the work they did and reminded me that the light would stay on until I drove a while (many people forget to mention that) and the car drove great when I left! That last five minutes of interaction and the great warranty are why I use Discount Tire in the first place! After further reflection I realized my normal location also has a habit of finishing 20 minutes earlier than quoted. So maybe I'm a little spoiled by my regular location and maybe they need to work on how they engage their customers. That aside, they are just as good as any other Discount Tire. read more

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I haven't gotten tires from here... yet! Though the customer service I've received from just getting my tire air pressure situated has been fantastic and honestly above and beyond! I mean I get it, the guy going just to fix his tire air pressure can probably be annoying but they've always handled it with class and evaluated my tires ( saying they were good, not trying to make me buy new ones) or even going to get me a cap cover for a missing one. I can't speak for tire prices at this point but customer service is absolutely unreal! read more

Love this place. Very friendly staff. Will take care of your for new set of tires or will repair yours for free. This location is my favorite, will always have my business. read more

Discount Tire - Tires Near Me - Grapevine, Texas

I have to say this location gave me excellent customer service and were very helpful too! They made the process easy for me to get my son some two tires for his truck while I was at work! I'm a UPS driver and can imagine how busy we get around the holidays. I'll definitely recommend to my friends and family to go here. I'll be a returning customer no doubt read more

Discount Tire - Tires Near Me - Grapevine, Texas

This was my first time at this location but I have been a discount tire customer since I got my first car as a teenager. I always have a good experience at the various discount tires I have been to but specifically this time Jayland was my Airman and was particularly great. He was very friendly and took the time to explain what was happening with my vehicle and why. Great customer service! read more

My tire popped while I was driving yesterday and unfortunately, it was unsalvageable. Looks like it was a good thing since my tire tread was all bad. Got all new tires, and no one pushed me into the more expensive tires. Since I had an appointment (definitely make an appointment!) I was in and out within an thirty minutes of speaking an employee and paying. My drink that I had left in the car was still cold even though this is Texas summer. read more

Discount Tire - TPMS - Tires Near Me - Grapevine, Texas

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My parents use Discount Tires frequently or whenever there are tire issues. This week, my parents had tire pressure issues with their car. I decided to go by Mills Discount Tires which all discount tires have the free courtesy air check. Aaron, the service air tech assisted in getting air in both tires. I had to compliment Aaron for his professionalism and attention to detail along with explaining the process. I wanted to recognize his professionalism and representing Discount Tires in a great manner. I hope Discount Tires management sees this and he gets recognition! read more

We've all had those days with our vehicles, and an experience at the mechanic shop can push those emotions to the extreme. I, however, had the angels at my side today. Both my rightside wheels cracked and I needed to get my truck some help stat. It also turned out one of my tires had a chunk missing. Over the phone to check they had availability and the services I needed, Mack reassured me of my fears and welcomed me to stop by. God only knows how I made it to Discount Tire. Upon arrival, I learned that the tire with the missing chunk was under coverage (from a recent purchase I made with another Discount Tire location) and for free they would replace it. Mack and his associate Robert, diligently searched throughout their database and nearby warehouses for the best possible replacements for my wheels. Finally we found some that fit my needs, although out of my budget by a bit, I do not begrudge them this, because they offered me the option of their payment plan to ensure I could safely get my truck in running condition within that day. Mack also suggested that I use the two wheels as either spares or sell them because it's difficult to find original chevy s10 wheels like mine on the market. Robert informed me that if I wanted the services completed within Friday's business hours, the order for the wheel would need to be submitted within 30 minutes. I appreciate Robert's politeness in making me aware of the schedule to pick up the wheels. After my decision was made, Robert then proceed to pick those wheels up personally. When changing the new wheels, Mack showed me the specific damages to the wheel without the tire, so I could further understand how much of a miracle it was that my tire was still holding air. Everything that could have gone wrong didn't. Each concern was carefully and calmly worked through. I cannot stress enough how fantastic this crew was in helping me out. read more

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I understand your need for this to limit covid19 spread. However when your Grapevine store refused to balance 4 wheels and tires that were on the bed of a pickup that we had removed from the vehicle to limit your employee risk of exposure, I have to say I'm disappointed in the lack of common sense. There were no other customers at your store at the time. Employees standing around with nothing to do. Don't you need to have paying customers to pay your employees? I'm a bit baffled. Your employees would have had to simply balance tires on your machine. You wouldn't have had to climb in a customers vehicle at all. Please take the time to educate your employees. Basic common sense here. To respond to my concern, you posted the same message that you have on your Facebook page about wanting to limit coronavirus spread. There were no other customers in your store. Wake up and realize where your business comes from. That would be paying customers. Just so you realize and just so I make myself abundantly clear. You don't have me as a customer anymore and I will be going elsewhere. I will also be referring all my friends and family to Firestone because they were able to service my needs. Furthermore, I'm posting this review to warn others about your ridiculous business practices. Your limitation on service did not help you. In fact it hurt you. You were paying your employees to stand around and do nothing while you could've earned actual revenue. Here's how a business operates. You earn money from paying customers and that would be me. When you pay your employees their salaries that comes from actually doing work for paying customers. I'm done with discount tire. Perhaps you should refer your customers to Firestone complete auto care because they do an awesome job. read more

I have been dealing with discount tire for over 20 years everywhere I go it's been a pleasant experience but this particular store one team member whether I should mention his name or not not very friendly The person who did the rotation and balance very nice well knowledgeable. read more

The Discount Tire by the Grapevine Mills Mall is the BEST. There you can expect a fast, yet thorough visit. Excellent customer service is always provided-- seriously it's always top notch! Most importantly, the Grapevine Mills Discount Tire Team is well educated on their products and tire safety. What's even better? Blue Goose is next door, so you can leave your car and go enjoy dinner or lunch (seriously so close you could throw a rock at it and Blue Goose has the BEST patio) The mall is also across the street and an easy walk. All this being said, life is stressful and this location makes things easy! read more

Discount Tire in Grapevine is my favorite location, I've visited others who suggested services I didn't need. My appointment was at 8:30 and I was out by 8:55. (Tire rotation and inspection) read more

Usually never have a problem with these guys, this is my go to discount tire. I made a mistake and scheduled at a different discount tire. I showed up that this one and they said there was no schedule for me and that I mistakenly scheduled at the other grapevine one. Don't know how that happened! I said that's fine can you get me out before two. I have to pick up at school Joey the manager, said yeah that shouldn't be a problem. Well it was it's 209 I'm leaving without having my tires rotate balance and the tire changed, so I'm still driving on the spare. Not sure what went on, there were open bays and extra people. Not a good day. read more

This place is efficient, clean and reliable. They were able to take care of me in the amount of time they quoted me and sent me updates on my status of the car. Robert and his guys are terrific. Highly recommend! read more

Discount tire has some great customer service policies like free flat patching and staying late (I'm here 45 minutes after closing, because I hit traffic and got here 15 minutes before closing with a full shop ). Staff is friendly and happy to help with decisions. I've bought tires from Discount Tire for many years and usually very pleased, and this location hasn't disappointed. Thanks Guys.. (I'm outta here, so you can go home now) read more

Busy yet accommodating. Service is stellar and prices are competitive. Get that tire warranty!! I've had to use it twice since I bought a new set of tires and it is definitely worth it. Each time I come here the guys are friendly and knowledgeable. read more

Every time I come into discount tire I get the best service. That is why I have been a customer for YEARS. I came into right before Christmas to get air in my tires and found out my front two tires had the cords showing. Drake took excellent care and I was out in 30 minutes. They are all great but the location at Grapevine Mills Mall is my favorite!!!! Thank you guys!!!!!!! read more

Good service, went out of their way to get us an affordable price. Had to wait a little while, but not too bad for Covid-era. Tires and wheels look and ride great! read more

I have to say they always do a great job here. Never feel taken advantage of and feel I get a good value for what I pay. When I was bringing my tire up the young man ran up as I was just starting to roll the tire their way. I was in and out in 20 minutes. All of their employees seemed happy to be there too. Great experience! read more

Best customer service ever. They get you and out as quick as possible. The facility is clean and practicing social distancing. They also have a perfect check in system. The manager Robert shows to have all things running smoothly. read more

I've been buying tires from these guys forever. They never cease to amaze me. This morning someone dropped a box of roofing nails on HWY 121. I was lucky enough to only pick up 25 of them! I didn't buy the road hazard warranty on this set of tires but these guys worked on getting me credits and coverage and a whole new set of tires For a great price. Best place to do business with. read more