I have been a customer of Pioneer Automotive since about 2012 when I moved to the Hickory Creek…read morearea. I have always received the best of service which started out with a State Inspection. Over the years the business moved to its larger state of the art facility further down on Teasley across from Guyer High school offering several working bays and a stylish waiting area with the same great customer service and accommodations. They have started back doing State Inspection as of this year! I have been with them for 9 years and they continue to be very relevant for me and my family for all our auto needs. I especially like the overall service point inspection to keep you up to date on your car's needs to get ahead on the maintenance required for optimal performance. I believe and trust in Pioneer Automative.

Well, there's your problem. No - you don't remove the head to replace plugs and coils on a 2014…read moreCamaro 3.6. I'll do this in my garage in under an hour. Do better. Emily W. Customer Service We truly value our reputation for honesty, and it's never our intention to make a customer feel taken advantage of. Automotive quotes can vary significantly based on the specific engine's labor requirements and the quality of parts used. replacing the spark plugs is a labor-intensive job because the intake manifold must be removed to access them, which typically takes about 2.5 to 3 hours of labor.

Matt Tews, Nick Love, Cameron Johnson, and Sebastian Tellez went up above and out of their way to…read moremake sure I was helped with my auto needs!! Great Crew! Thanks guys! I wish all businesses had these kinds of people working for them. God Bless these guys and locations!

Spent $3,000 on preventative, high mileage Audi recommended maintenance for a 2018 Audi Q3…read more Specifically requested cooling system, hoses, belts, and timing chain check for high mileage Audi scheduled maintenance. Was told the cooling system was fine and the timing chain was in great working order, no need for maintenance. 2 weeks later the water pump leaked and the timing chain needed replacing, along with camshaft positioning. I took it somewhere else for the work. Spending another $3,000 but this time the work is actually being done. $6,000 total for what I asked 5th Gear to do the first time. They were nice people and attentive and followed up the first few days. But once the vehicle had problems for what they were asked to do, I decided to take it somewhere else place else for that work.

I bought a 2008 Acura MDX in January for cash. I knew it had some issues, so I took it to Simon for…read morea mechanical diagnostic. I ended up needing a full brake job and major oil leak repair. He explained the details as I knew it would be labor intensive. After completing these recommendations and spending $3k, the vehicle is performing exceptionally well. I appreciate these guys for keeping my vehicle safe and reliable. Money well spent!

Requested a quote for brake pad inspection/change off YELP,…read moregot a quick answer. Looked at the reviews and decided to take my truck here because it was the closest and had a high star rating. It's a family owned business and the owner and his sons are very nice and very transparent about what's going on with your vehicle maintenance and the cost. was going to take an Uber home, but the owner asked how far away I lived and since I was pretty close, his son gave me a ride home. Got my truck back a few hours later and very pleased overall. Going to use this company as my mechanic going forward on my truck and my wife's SUV.

I have a lowered (about 1 inch) onto sport springs BMW 328. It's not extreme by any means but…read morealmost every shop I called for an alignment said they couldn't get this car on their ramps for alignment. Aaron said he thought they could (they have an in-ground ramp for alignments) if the wheel alignment adapters would fit in the tires. Bought it in, they took a look, and presto we have an alignment. Very friendly, nice clean shop, and based on location (albeit on a Monday morning) not a long wait and not crazy busy. If you have a lowered vehicle and you need an alignment - AND there's still clearance between tires and fenders for them to fit the tire-hugging wheel adapter claws - give Aaron and team a call.

Made appointment for flat fix and rotation. Arrived on time and waited. After 2.5 hrs and no update…read moreI was told they were waiting on a battery that failed a test. The same battery I just replaced 6 months ago from a local Valvalin oil change. Got the invoice and it clearly states rotation even though its obvious the fixed flat is still in same location. My guess is the tires were not rotated. Ill add a pic of the soap on the fixed flat. Left rear. You would think the soap would have been washed off. Ugly. I was told they also changed the oil, now I must check that too to verify it was actually done and not just charged for work I didn't receive. What is going on here?

Hello, Tim is 5…read moreSTARS . On time, honest quality, fair, dependable and great fast customer service! I recommend him for all my vehicles needs. NIKI

Received no response to my request for an estimate. That's really frustrating when dealing with a…read moremobile mechanic because this type of thing is normally time-sensitive.

Under promise and over delivered! Ethan took excellent care of me for a state inspection…read more Super clean waiting area with coffee and water. They have booklets on Christian Brothers which were actually very awesome. They had brief stories on the specific community outreach they've done in our local area. Very impactful and I'm glad I supported their business. Excellent value and price!

My fault for not reading the reviews. My truck would not start. I had it towed to the shop in…read moreRoanoke for $85. I was quoted $85 for a diagnostic. They diagnosed that the battery needed to be replaced. I was quoted an additional $300 for the battery. Truck still would not start. I was told an additional diagnostic test would be an additional $700+, which did not include repairing the potential problem when found. What!!? Do NOT use this shop! I told them to keep their battery and had a different towing company to pick up my truck and deliver to a reputable repair shop. If this review makes it to the public, I will be surprised. Christian Brothers Automotive in Roanoke are gouging predators. Beware.

Stay far far away from Lorentz Automotive/Lewisville Muffler…read more I called asked for an appointment to replace the Catalytic Converter on my Jeep Cherokee Sport 2001, 2 WD. Ballpark they quoted me $400-$600. Dropped my car off when I picked it up the bill was $996, and what they did instead of replacing the Catalytic Converter like I requested. they cut it in half and only changed half of the Catalytic Converter, then said "oh you need to get the back part installed soon it's going out.". They cut the Catalytic Converter in half only changed half if the Catalytic Converter now they are asking for $700 just for the missing half. I called Huffines Jeep and told them never to recommend Lorentz Automotive/Lewisville Muffler to anyone again. They are shocked that the Catalytic Converter got cut in half. Now I am looking for someone to install 1/2 , Huffines said they only install complete Catalytic Converter

Lewisville Muffler is Amazing. They have great customer service, and will go out of their way to…read morehelp you out in anyway possible. I went there hoping to get a quote on replacing a catalytic converter on my 07 malibu. I had an idea it was going to be around 600. They told me it was actually both of my converters, which devastated me. I knew I couldn't afford it. Then, they actually took the time to research and look for ways to save money. The guy that helped me out actually found a special coverage warranty for my model and my converters were actually covered. I set up the appt with Huffines Chevy, and they did the work and replaced it free of charge. I had tears in my eyes. They truly made my christmas special, and I can't thank them enough. If you want to be well taken care of, go to Lewisville Muffler!

We've had our car serviced a couple of times here and every time it was excellent! They are kind…read moreand efficient and they even drove my husband home one time and picked him up when the car was finished.

Stumped in for my smog /state inspection. So fast, so kind and so impressed. Great customer service…read moreand barely had time to make my cup of complementary coffee before my vehicle is done.

I've brought my other vehicle's here before; this time it was my other 04 Dakota. They did great…read morework, great communication, there were a couple of hiccups but nothing we couldn't figure out. I've said it before about this place it is one of the few shops that actually make me feel good after spending $1k+ lol. While talking to them I had them give me a quote for doing a heater/evap core on the same vehicle anybody who knows how labor intensive that is knows it is no small job. They quoted me a little over $2k and I know they will do a great job on that as well whenever I bring it back in and they will get another great review. Thanks again to Chris (my service advisor) and Scott (the mechanic).

These guys are the best. Thank you Chris for taking care of our dead batter 911. Really appreciate…read moreyou all and our next auto need -- we'll come back to you first.

I used to dread going to get my oil changed. My first experience at Take 5, The old manager wanted…read moreto be any where but there. No warm, no fuzzies. But NOW? new manager and it's like a whole different dimension. I pulled up for my oil change and was greeted like I was rolling into the Four Seasons (if that's a thing for oil changes). I was even asked if I wanted some water while I waited. Gasp. The new manager runs this place like he's conducting an orchestra of dipsticks and wrenches. The crew's efficient, polite, and didn't try to upsell me on windshield wipers I just bought yesterday. The whole vibe is less "grease pit of doom" and more "pit crew at the Indy 500." I actually left in a good mood after an oil change--let that sink in. Long story short: 10/10, would recommend. Old manager was a sitcom, new manager is a Netflix documentary--organized, calm, and way better for my blood pressure.

Avoid This Place at All Costs…read more This was the worst oil change experience I've ever had. They drained my oil, removed my air filters, and charged me full price--then told me they didn't have the filters and might find them "somewhere in DFW." I sat in 100° heat for over an hour with no real solution. When I asked for a refund on the filters so I could leave, I was told it would take two weeks and that they'd have to charge me again for the whole service (over $200). Corporate never answered their hotline. Completely unprofessional, misleading, and a total waste of time. I will never return.