Shady practices. When I pulled up and got in line for service, I was asked what I needed. I wanted…read moremotor and differential oil changes. They confirmed they can do that. When asked what the ball park price was, I was told they were not allowed to tell me until my vehicle was in the bay. I then asked what a Full synthetic oil change is for a 2023 Subruban was that uses 8 was. Same answer. I found this so suspicious that I took my business elsewhere. fYI

I had never been to a Take 5 Oil Change place. Found it out of need by accident. Eddy and Jalen…read morewere working on Sunday morning, they did a great job of customer service. Loved hearing that they verified everything they did. I have had issues before of people forgetting to put oil in my engine after draining it, and I usually check the levels after I leave. They showed me before I left what where the oil level was, so I did not have to stop and do it again. I thought they did a great job, I will come back.

I have a lowered (about 1 inch) onto sport springs BMW 328. It's not extreme by any means but…read morealmost every shop I called for an alignment said they couldn't get this car on their ramps for alignment. Aaron said he thought they could (they have an in-ground ramp for alignments) if the wheel alignment adapters would fit in the tires. Bought it in, they took a look, and presto we have an alignment. Very friendly, nice clean shop, and based on location (albeit on a Monday morning) not a long wait and not crazy busy. If you have a lowered vehicle and you need an alignment - AND there's still clearance between tires and fenders for them to fit the tire-hugging wheel adapter claws - give Aaron and team a call.

Had oil change and it leaked badly. Took it back and they replaced the oil plug. Still leaks, worse…read morethan the first visit. Taking it back to see if they can fix. Sad that second time was not the charm.

Well, there's your problem. No - you don't remove the head to replace plugs and coils on a 2014…read moreCamaro 3.6. I'll do this in my garage in under an hour. Do better. Emily W. Customer Service We truly value our reputation for honesty, and it's never our intention to make a customer feel taken advantage of. Automotive quotes can vary significantly based on the specific engine's labor requirements and the quality of parts used. replacing the spark plugs is a labor-intensive job because the intake manifold must be removed to access them, which typically takes about 2.5 to 3 hours of labor.

They nicely quoted me 2500 for parts and labor on a catalytic convertor and 1458 to order and…read morereplace downstream sensor. I feel bad for those who don't know any better. I decided to order the part and take my business elsewhere. The OEM catalytic converter ran me about $540 on Mazda parts and the OEM downstream cost me $140 smh the parts were $680!! These assholes tried to run up $3200 in labor cost. Needless to say, I wasted 192 bucks on a diagnostic for them to do nothing. I went to the mechanic up the street who told me to get OEM parts first (02 sensor) and that would likely fix it smh he told me this for free smh Talk about putting a bad taste in your mouth, I hope this place goes out of business. Oh, and they couldn't even drive my car up to the front like a normal repair shop smh I got my steps in but I thought what terrible service.

HEAVILY RECOMMEND!! Lynch is an amazing mechanic and really…read morefunny. He's a very honest person too you could trust. The staff were great and quick as well took my oil change in and out in 30min even helped me with another issue I had with my car! Thank yall so much I will be coming back!

Save your time. Don't go. Don't call. Estimated times are awful. Called. Was told no wait. I got my…read morecar there 15 minutes after I hung up. Was told 45 minutes. I've now been sitting here for an hour and 15 minutes. And they're not done.- Were they nice? Yes, they were polite and kind throughout the whole process. But I would not have come that I known it was gonna take over an hour. So whether they were wrong or whether they lied, it was a bad experience for me. I'm pissed because I had a whole lot of other stuff I could've done in that time on a Saturday.

They are always professional, kind, courteous and helpful to me and the other customers. The seats…read morein the waiting room are comfortable and the music they play is peaceful, uplifting and relaxing.

Walk-in visit for a state inspection and tire rotation. Very nice friendly people and positive…read moreservice. Bonus was uplifting contemporary Christian music. I plan to frequent this company whenever I have maintenance needs. God bless you all.

Had to get two of our cars a state inspection and it's was super easy. Called and made an…read moreappointment, walked in and the staff was super friendly and helpful

We've had our car serviced a couple of times here and every time it was excellent! They are kind…read moreand efficient and they even drove my husband home one time and picked him up when the car was finished.

Matt Tews, Nick Love, Cameron Johnson, and Sebastian Tellez went up above and out of their way to…read moremake sure I was helped with my auto needs!! Great Crew! Thanks guys! I wish all businesses had these kinds of people working for them. God Bless these guys and locations!

Good effort yet took so long! Honda needed plugs, valve adjust and I added Emissions. When I added…read moreemissions, I wasn't told they don't do that, would need to use 3rd party. That added a day. Next day car drove for road test and got emissions done. Valves couldn't be adjusted until engine cold again. Finally, finally car was ready at 6:07PM/closing. Next day was holiday/weekend, barely got car back in time!

This location just open in the past 4 weeks. They were super helpful and I got my breaks, break…read morelines flushed, and rotors done for $366 before the $50 off coupon. I called ahead and made appt for 3pm and they took my car back at 3:15 pm which isn't bad considering how busy it were. I also received a lifetime warranty on the break pads. I will be back!

Huge thanks to General Manager Frey and his incredible team! They squeezed me in on a packed…read moreSaturday and treated me like a top priority. Not only did they work with my budget, but they delivered a superior brake job without cutting corners. Friendly service, fair pricing, and expert work -- what more could you ask for? I'll definitely be coming back and recommending them to everyone I know!

No upselling friendly and fast! I have used Personal Touch for multiple vehicles now and have never…read morehad a bad experience.

We have been going here for years and there was an issue with the oil plug after they changed the…read moreoil. They've made the repair and when we returned for our next old visit, they said they can no longer change the oil in our vehicles because of the plastic plug they put in the oil pan. They don't stand behind what they install. I wouldn't use them. It seemed the guy behind the counter might've been impaired.

Great service! They were quick to do my inspection and oil change. A really fair price too.read more

From the owner: Auto Experts of Roanoke is a full service auto repair shop. Offering a 24 month or 24,000 mile…read moreNation wide warranty on most parts and labor. This is your all in one go to place for all your automotive repair needs. With new state of the art equipment. Servicing up to medium duty trucks, one of the few shops around to have a 27,000 lb. lift. The entire Auto Experts team has an abundance amount of knowledge and experience. Whether you need a tune-up, oil change, brakes or engine diagnostics they have you covered.