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    Firestone Complete Auto Care

    2.5 (99 reviews)
    Closed 7:00 am - 7:00 pm

    Services - Firestone Complete Auto Care

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    17 More Services

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Firestone Complete Auto Care Photos

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    If I could give zero stars, I would. My experience with Firestone Flower Mound has been nothing short of infuriating--poor service, a complete lack of accountability, and absolutely no response to my complaint. I brought my 2019 Infiniti QX60 in on July 16, 2024, for front brake service, which cost me $653.97. Shortly after, my wife noticed squeaking, so I returned on July 30--they checked but claimed there was no issue. The squeaking continued, and I came back two more times (within months) only to be told the same thing: "No problem found." By March 6, 2025, not only were the brakes still squeaking, but I also noticed shaking at high speeds. Again, Firestone claimed everything was fine and merely lubricated the brakes. At that point, I had completely lost confidence in their work and took the car to Christian Brothers Automotive on March 19. They immediately found that the front brakes needed to be replaced--less than nine months after Firestone supposedly installed new ones! I paid $588.78 to have the job done properly. This leaves two possibilities: Firestone never actually replaced my brakes in July and charged me for work they didn't do. They used subpar parts that wore out in an unreasonably short amount of time. I sent a formal complaint to both the store and Firestone corporate on March 21, 2025, requesting a refund for the faulty service. No one has responded. Not the store. Not corporate. Nothing. This is completely unacceptable. If a company refuses to acknowledge blatant service failures, they don't deserve anyone's business. I will never return to Firestone, and I strongly urge others to avoid this location--unless you enjoy paying hundreds of dollars for poor workmanship and zero accountability.

    Entrance
    Billy J.

    I've been coming to this store for over 20 years, however this is likely my last visit. Note; I rarely leave bad the reviews, so this is an exception. Obviously, I used to get really good service here, or wouldn't have been back for over 20 years. However, for the last several years, that has not been the case. I chalked some of it up to Covid, however that's mostly behind us. In the last 20 years I put tires on every car (for my family of five), and had numerous repairs and alignments done here (spent 10s of thousands of $$). Recently, I was told getting the Firestone credit card would benefit my status, and I did. However... While driving back from McKinney yesterday, I hit something in the road. A few minutes later my tire light came on, and I pulled over at a service station... my tire was down to 20 pounds of pressure. I filled it up, and drove it to this store. All I needed was the tire repaired or replaced. It was around 11 AM, and they told me they weren't sure if they could get to it that day. They did not. It's difficult for me (as a long-term customer) to believe they couldn't have figured out a way to get my vehicle back on the road, for a flat, within a 24 hour period. 31 hours later, I'm told that I had sidewall damage and that I will need a new tire. They close in under 45 minutes, hopefully I'll be leaving with my truck. Last time I was here, I realized that one of my hubs was missing the next day after I got my truck back. I called them, and they assured me that it wasn't them, and there wasn't anything they could do for me. That was annoying! I had to go to Toyota and buy a new one myself. Additionally, I know they're in business to make money, and sell things... But they're constantly hitting me with all kinds of things that they suggest I can do by vehicle, up selling. I'm done coming here, clearly CustomerService is a thing of the past for them, I'll definitely be looking for someplace else to go

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    3 years ago

    Very nice, helpful and prompt Good work on my car and rim saved me some money too

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    4 years ago

    The only place we'll take our cars for years and years. Great staff. Great service. Honest and reliable. Recommended. 10/10

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    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    Honest, respectful, and above all helpful!

    Mentioned in 3 reviews

    Read more highlights

    Lewisville Muffler & Auto Repair

    Lewisville Muffler & Auto Repair

    (7 reviews)

    Stay far far away from Lorentz Automotive/Lewisville Muffler…read more I called asked for an appointment to replace the Catalytic Converter on my Jeep Cherokee Sport 2001, 2 WD. Ballpark they quoted me $400-$600. Dropped my car off when I picked it up the bill was $996, and what they did instead of replacing the Catalytic Converter like I requested. they cut it in half and only changed half of the Catalytic Converter, then said "oh you need to get the back part installed soon it's going out.". They cut the Catalytic Converter in half only changed half if the Catalytic Converter now they are asking for $700 just for the missing half. I called Huffines Jeep and told them never to recommend Lorentz Automotive/Lewisville Muffler to anyone again. They are shocked that the Catalytic Converter got cut in half. Now I am looking for someone to install 1/2 , Huffines said they only install complete Catalytic Converter

    Lewisville Muffler is Amazing. They have great customer service, and will go out of their way to…read morehelp you out in anyway possible. I went there hoping to get a quote on replacing a catalytic converter on my 07 malibu. I had an idea it was going to be around 600. They told me it was actually both of my converters, which devastated me. I knew I couldn't afford it. Then, they actually took the time to research and look for ways to save money. The guy that helped me out actually found a special coverage warranty for my model and my converters were actually covered. I set up the appt with Huffines Chevy, and they did the work and replaced it free of charge. I had tears in my eyes. They truly made my christmas special, and I can't thank them enough. If you want to be well taken care of, go to Lewisville Muffler!

    Firestone Complete Auto Care - tires - Updated May 2026

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