Man what an outstanding store. Clean, organized, well put together…read more Garrett is the man. Good guy, very professional, knowledgeable, and personable. He helped get my gate battery tested, got me a new one, and imparted some very helpful knowledge. Superb experience.

The hours posted on Yelp are wrong. The staff at this store are always helpful and polite when…read moreyou walk in, and nice when you have a return.

Always a great experience when we visit this location! Very…read morefriendly, very knowledgeable, & eager to help. Gold star for Jeremy!! Keep up the great work buddy!!!

I read the reviews and backtracked to come in. The individual who assisted even made sure I knew…read morehow to check the oil, showed me where to put it. Embarrassing I know but I've not had car issues in a long time but my Santa Fe Hyunday burns oil. Kwik Kar in Keller used to top off my oil between oil changes but now they have new ownership now and they want me to do a full oil change.

Took my 2018 Toyota in 12 days ago because my lift gate would not open. Joel/Will told me the…read morestruts had gone out. Asked me to leave my car and it would be ready in two days. Friday afternoon called as I hadn't heard a word.Will told me they had the wrong struts, had to order them from KY and it would be five days. Tried to contact Joel/Will to have the drink holder in the middle row replaced, I mean why not, they were going to have the car for another week. Never got a call back. Another week goes by, no communication. Communication is NOT Pat Lobb Service's strong suit, neither is customer service. Called Wednesday to find out when my car was going to be done. I use the tollways for work and when the girl gave me the loaner she said that any tolls would be billed back to my car, not that there was a built in toll tag. Left a message for Joel/Will to please call me so I knew how long to move my toll tag to the loaner; still waiting on that call. Called 10 days after dropping it off and couldn't get a hold of Joel/Will, asked to talk to service manager, David. Said he'd check into what was going on and get back with me; that was Friday morning, not a peep. Did I mention communication is NOT their strong suit? They finally called me Saturday morning at 10:45 to tell me my car was done. Here's a funny story about communication. When I Googled Pat Lobb to call them I dialed the first number that populated, asked to speak to Bill and got VM; no surprise there. As I hung up I thought Freeman Toyota, that's not who I wanted. Guess what? Less than 60 minutes after I left that message, Bill from FREEMAN TOYOTA called me back. He was concerned that they had allowed something to fall through the crack. I apologized, explained my error and we parted ways. I was so impressed with Bill and Freeman Toyota I called to speak with the manager, Dusty. Guess what? Dusty called me back. Pat Lobb - 0 / Freeman - 2. The morale of the story: Pat Lobb will not ever win back my business because they do not understand customer service and communication. I will make the long trek to Freeman Toyota because they understand what GREAT customer service means!

I had to get a recall done on my vehicle at the dealership and it was honestly kinda a nightmare…read more Firstly, let me emphasize, my technician/consultant/whatever their title is, Gustavo, was very friendly and helpful, and easy to work with. His actions are the reason it's 3 stars and not 1. The biggest issue was the wait time. It was supposed to take around 3 hours, it took 5 and a half. Unfortunately they lost my phone number and had to communicate to me through my husband as the middle man while he was at work, so I knew little to nothing when I wasn't physically there. They upsold me on a tire rotation and balancing, and a week later I had to replace 2 tires because we found a huge bulge of them and nobody had exact tires to replace just one with, so after spending nearly $300 on tire care there alone, we had to spend another $300 (and more to come due to the replacements being crap but that has nothing to do with the dealership). I would recommend any business that makes their customer wait almost 2x the estimated wait time for their service to at least offer a discount on the present service, a complimentary future service, or something. I won't be coming back to any toyota dealership if I can help it at this rate. TLDR: The people are friendly, prepare to pay out the nose, wait an insane amount of time, and say no to upsells. Do what you need and get out.

Advance Auto Hurst-…read more Trish with and her team, are absolutely fantastic! The younger gentleman named Jerett took great care of our situation, left us feeling well cared for and wanting to i come back again soon. All too often these days, trust in the auto industry is hard to find. We will be coming to Advance Auto Parts, specifically in Hurst, for any and all of our vehicles needs going forward. Even though it was only a better replacement, the team here made us feel like we were the most important clients, and performed the work expeditiously as if we were spending thousands!$!$ Thank You , Again For Your Candor And Friendly Service! Evan/Nick/Bre!

These guys are THE BEST! I'm a single girl so I have questions and they are patient, always going…read morethe extra step to see that I am taken care of. I pass several auto parts store to get to the Hurst location, and it's always the right call. Very highly recommend this store and these people.

I would like to give a thumbs up on field tech support, and night shift crew! the last 4 years,…read morethey have gotten us out of time concerned situations! They are up front, dependable, and communicative! Need to bring up the parts dept, a notch or two!?! Southlake, TX Utility & Excavation Co. Paul

Quick update 11/20 : after talking to the manager they decided to send me a check for 192$ for the…read morehour charge that Terry charged me just to make herself feel better about me walking away. And BTW I got the harness installed for 275$ and under 3.5 hours when they wanted to charge me 8 hour which would be 1578$. Be on the lookout people!!

They do it right the first time, every time. Prices are also reasonable and transparent. These guys…read morewon't just do something and charge you - they always ask for permission. They never recommend services that you don't really need either. This is the only shop I'm comfortable coming to without my husband because I know they won't try to rip me off.

If you need tire services or an alignment, definitely check out Ratchet Brothers. I recently…read morepurchased new tires here and had them handle the alignment as well. The entire process was seamless, the team was professional, and the price was excellent compared to other shops. It's hard to find a mechanic you trust, but these guys delivered a solid, high-quality experience without any hassle.

I made an appointment, and when I arrived, this place was slammed! Matthew greeted me and was so…read morefriendly and helpful while checking out my car. To my surprise, because I had an appointment, he assured me they'd do their best to have me out within an hour! I HATE dealing with car stuff, but if you're gonna have to, I highly recommend this place. Everyone was incredibly friendly, the environment was clean, and they somehow managed to make dealing with tire issues a little less painful. Definitely recommend! Loyal customer.

The only tire store you need!…read more I stopped in on Monday September 21st to get new tires. I made the awful mistake of not making an appointment first. The place was jam packed which was a little discouraging, but when you need tires, you wait. Lol Prices have gone up all over the country and this place is no different. If I'm going to have to spend the money anyway, this location is the place to come....why, let me tell you.... The PEOPLE, quality work, and the service! I must give a special shoutout to Christian who gave me honest answers, recommendations, and overall excellent service. Shop Coordinator named Cody also went above and beyond for me! I pass atleast 4 tire shops to come to this location and there is a reason. They are awesome!! I guess everyone else figured it out as well because the place was packed like it was a Saturday not a Monday. At this location they go above and beyond! The wait was over 2 hours, however, I told them I had to leave to pick my kids up from school by a certain time and they made sure to get me out! Now that's service! I give 4 stars because of the long wait, no place to sit upon arrival, and the price increase. If I was rating service only it would be 10 stars!! Discount tire, I will see you again next time and I will be sure to make an appointment. Thanks for everything!

All around a great place to get your vehicle serviced. Their prices are great also they give a…read moremilitary discount!

Took my car here for a state inspection. Showed up at 1:30pm and was told my inspection would be…read moredone in 40 minutes. They completed my inspection 10 minutes later at 13:41 and parked my car around the side at 13:45. Then had me sitting in the lobby for no reason at all for an additional hour because the guy was sitting on his phone in the back. This would've been five stars for sure if I got my car back when they were done, but sitting around having to waste an extra hour when the car was finished the whole time sucked.