Very wonderful experience. Very friendly service, very efficient. And they will work with you. The…read morebest in town that i've met

Fantastic customer service Quality mechanics very highly recommend recommended the best I've ever…read morebeen to

Savannah was super helpful when I needed help finding some items in store. Excellent customer…read moreservice!

Upselling is fine but don't lie about what you have in stock. Went in for wipers and was told they…read moreonly had $50 ones so I asked for other options and was told that's all they had so I said I'd pass and then as I'm turning away they suddenly have $15 ones...

JD garage has been a lifesaver to me today and I am SOO grateful! I was desperately looking for a…read morereliable garage this morning after City (shitty) Garage Euless quoted me an outrageous quote of replacing wheel studs, and tried to threaten/trap me with "we cannot let you drive the car, it needs to be towed to leave our premises" and I'm so glad I got referred to this garage by one of my best friends! The customer service of JD garage was EXCELLENT! The guy who answered my call and helped me through was SO helpful (I think his name is Imad), he had me email them a picture of what was wrong, got back to me with a reasonable quote and got it replaced for me, and the entire process was SO smooth! I have definitely sang praises of this garage to my coworkers all day, and I will be hands down switching to JD for all my auto repairs/ maintenances from now on! Thank you guys SO SO MUCH!

If you have a CarMax warranty, I would not recommend using this location…read more I brought in my Jaguar F-Type because this was the closest approved repair facility to my home. I had a confirmed appointment, but when I arrived, I was told the appointment would not be honored and service was refused. The interaction was also handled with an unnecessarily dismissive attitude, which made the experience even more frustrating. I cannot speak to the quality of their repair work because they would not evaluate or service my vehicle. However, based on the appointment and customer service experience alone, I would not waste your time

Took my 2018 Toyota in 12 days ago because my lift gate would not open. Joel/Will told me the…read morestruts had gone out. Asked me to leave my car and it would be ready in two days. Friday afternoon called as I hadn't heard a word.Will told me they had the wrong struts, had to order them from KY and it would be five days. Tried to contact Joel/Will to have the drink holder in the middle row replaced, I mean why not, they were going to have the car for another week. Never got a call back. Another week goes by, no communication. Communication is NOT Pat Lobb Service's strong suit, neither is customer service. Called Wednesday to find out when my car was going to be done. I use the tollways for work and when the girl gave me the loaner she said that any tolls would be billed back to my car, not that there was a built in toll tag. Left a message for Joel/Will to please call me so I knew how long to move my toll tag to the loaner; still waiting on that call. Called 10 days after dropping it off and couldn't get a hold of Joel/Will, asked to talk to service manager, David. Said he'd check into what was going on and get back with me; that was Friday morning, not a peep. Did I mention communication is NOT their strong suit? They finally called me Saturday morning at 10:45 to tell me my car was done. Here's a funny story about communication. When I Googled Pat Lobb to call them I dialed the first number that populated, asked to speak to Bill and got VM; no surprise there. As I hung up I thought Freeman Toyota, that's not who I wanted. Guess what? Less than 60 minutes after I left that message, Bill from FREEMAN TOYOTA called me back. He was concerned that they had allowed something to fall through the crack. I apologized, explained my error and we parted ways. I was so impressed with Bill and Freeman Toyota I called to speak with the manager, Dusty. Guess what? Dusty called me back. Pat Lobb - 0 / Freeman - 2. The morale of the story: Pat Lobb will not ever win back my business because they do not understand customer service and communication. I will make the long trek to Freeman Toyota because they understand what GREAT customer service means!

It was the quickest and most friction free car buying experience that I've ever had. I will say…read morethat I was lucky. My car normally has to be ordered, and you have to wait weeks or months to get your car in. Someone had ordered the car and decided when it was already arrived that they couldn't make the payments... so I drove away with a car that had come in that same day and it only had 10 miles on it. It was also the most thorough feature walkthrough ever. There was no, "oh just read the manual when you get home and you'll figure it out...". No, they actually hooked up all the tech and waited until it was all set up correctly before sending me on my way. They had it together. I would recommend them to family.

We took a vehicle to Christian Brothers here in Bedford a couple years ago to have it looked at for…read morea problem we were having. Turned out, it was a problem they couldn't fix (Ford is a pain in the backside). So, they charged us for nothing but the labor to look into it. Because of their honesty, we took our vehicle in when one of the door handles randomly snapped off one day (really shouldn't do that on a 2016 vehicle). They were wonderful and kept us apprised of the progress and pricing every step of the way. We even had them perform our state inspection while they were at it, which was a great value. The staff was super friendly and helpful every step of the way and zigged when we zagged (it was a particularly bad week for cars for us). Everyone we encountered seemed very trustworthy, the price seemed fair and the finished product is perfectly acceptable. We will be using Christian Brothers for our auto shop needs in the future.

This is to CORRECT/ AMMEND my previous 1 Star Rating on Dec 29th…read more The manager reached out to me regarding my previous experience on 29 Dec and after talking with her for the better part of 30-40 mins she graciously offered to refund the $75 diagnostics fee, and perform the engine & cabin filter replacement at NO charge. I explained to her all I wanted were the filters changed and the coolant leak diagnosed, and after she reviewed the phone call between the tech and myself she agreed there was a lot to be desired from a customer standpoint and simply wanted an opportunity to "fix it". Never one to want to see anyone reprimanded, suspended or worse, lose their job I simply asked moving forward for the techs to listen to what the customer is asking for, and execute. I understand all the other checks and services offered, but all I wanted were the filters replaced and the coolant leak diagnosed. She agreed and asked for the opportunity to replace the engine & cabin filters first thing Friday morning (Jan 2), which was done quickly and effectively. And to that I say THANK YOU! I will be back to service my other vehicles in the future moving forward.

This has been a solid and convenient place to do our annual vehicle inspections. So, when the free…read moredealer maintenance expired on my car, I decided to take it in for a simple oil change. Big mistake. They didn't put enough oil in and the very next day when driving I got the dreaded "stop immediately, add oil" idiot light. Initially they were apologetic and helpful, but after they added oil and we went on our way again, the warning light came on again. On what was now the third time in to resolve this, got excuses about how my model car has varying information on what is required, etc etc. Needless to say, we won't return for another oil change, nor our annual inspections after this disappointing experience.

They always take care of us. Customer service is great and they do everything in a timely manner.read more

I highly recommend Honest-1 Auto Care. I have taken all of my business vans to Honest-1 for all…read moreservice. They provide reminders for required service. The office staff and the owners are very professional and efficient. There has always been an owner on sight when I have had service. Honest-1 provide preventive service suggestions which helps control costs of maintenance. I highly recommend Honest-1 for your automotive needs.

I feel like I've finally found an honest shop to get my car serviced. The help was so nice and…read morefriendly. I felt welcomed and in good hands. They changed my oil and flushed the brake fluid. The time to do all of this was much shorter than they quoted. I'm definitely using them for my go to mechanic shop!!

I was able to get a last minute state inspection on a Sunday in 10 minutes with no waiting in line…read more Very friendly and professional.

Service went very, they are very thorough so expect some time to go over things so you don't come…read moreback. They text you the estimate for you to authorize, it's slick