After recently moving from Atlanta, I was looking for a good place to have my 2007 6.0 taken care of. With 333,000 miles, the truck is my baby and I want to be sure it keeps rolling. The engine, believe it or not, was mostly stock and had gone without serious problems for years. However, it was starting to leak a lot and it had also begun to puke coolant as well. One afternoon, my starter cracked off the block so I had the truck towed to Diesel Pros. After speaking with Mike on the phone, I was convinced that these guys knew the 6.0's inside and out. I gave them the ok to pull the engine, replace all the gaskets, machine it, and put in new bearings and rings in addition to new studs, oil cooler, coolant, etc. Mike, Matt, and Jeremy were incredibly helpful, honest, and professional with their work. each phone call always ended with an invitation to come to the shop to see the motor work being done - twice I showed up at the shop and they walked me into the back and let me talk to the tech working on my motor! It's rare that a shop will do that these days. My truck had some aftermarket equipment installed that had to be removed to get the engine out. The guys, to my surprise, got everything all hooked back up. They even used quick connectors so that if the parts have to come apart in the future, they wont have to cut anything. Unfortunately, someone somehow broke my SCT EGT probe during the rebuild (even though they didn't remove it, maybe it was bumped or something). I spoke to Mike on the phone and basically told him not to worry about it, I'd just source the part and install it. To my pleasant surprise, I got a call from Jeremy the next week that my egt kit had come in and to come pick it up. They had taken the initiative to order this part for me for no charge just to make sure I was 100% satisfied. The level of professionalism at this shop is overwhelming, and I certainly recommend anyone who, like me, is a stickler about their truck, to give them a call! read more

Def will not come here again and all our diesel friends won't either. I've never had a more disappointing experience at a mechanic shop, which is never fun anyway. First I called them to ask if they work on humvees and they said yes. It's a Detroit Diesel so I figured the "diesel pros" would have it handled. I called them and told them I have to tow it there so if they can't work on it then let me know so I don't spend money on a tow to the shop. I dropped it off on a Monday. The following weekend was Labor Day weekend so i figured I would have atleast 5 days for them to check it out. Nope . I gave them time so I called them on Friday 4 days later to check and see how things were coming along. The guy answered and said the mechanic who he wants it to look over is out for Labor Day weekend. Okay dude, he couldn't have looked at it the other 4 days. Whatever The following week I called and they said it's ready to be picked up and they couldn't do anything with it. They won't fix it. First you make me waste a week after telling me at first you would work on fixing it. It gets better. So I pick it up. Upon picking it up I get charged a fee for looking over it. You didn't do anything why would I pay for it. Then they give the keys to the "special mechanic" who can work on any diesel. The guy goes to the back to get my Humvee and is sitting there for literally 3 minutes . I walk up to him and ask him why he hasn't started my Humvee and brought it up to the front. The guy goes I have never started one of these before how do I start it. You're supposed to be a special mechanic and yet you can't even start this car after your boss said you could work on it. As I'm driving out of the parking lot as the drift shaft turns I keep hearing thump thump thump. I pull over to find out they actually messed up my Humvee even worse then when u brought it in. They had the driveshaft hitting the fuel tank every rotation. I turn off the car . Metal against metal and fuel as it heats up could cause a fire or a spark and cause a fire. They put me in an almost possible death situation. I call yet another tow truck because it was unsafe to drive . It was not thumping before I brought it here. So another charge for another tow to an actual PRO SHOP that actually knows what they are doing. The shop it's at now actually is fixing it, told me all the parts they are ordering , sent videos of what the issues were and really took their time to help me. They showed me what diesel pros messed up. Not only would have this been resolved by just being honest and saying don't tow it there because they don't know how to actually work on humvees. They not only put my life in danger , they cost me money on two tows and even had the nerve to charge me for a diagnostic fee after breaking the humvee even worse, and whoever I talked to at the end seemed ignorant like he was the best in the business. Wrong this place is trash, a bunch of guys thinking they are the best yet screwing people over. read more

Diesel Pros saved the bank...I took my Chevy 2500 to the dealership, and they wanted to charge me up the yin yang. I had a buddy that used Diesel Pros in the past and praised them. So, he sent me their contact. When I called them, they gave me a quote that was saving me $1500. Not only did they cut the price down from what the dealership was going to charge me they added heavier duty parts that will last. Thank You Guys!! Also, they gave me a free shirt lol read more

My 2014 6.7 was running a little "off". It seemed laggy and wasn't preforming the way it did when I bought it. I took it in yesterday for a tune up and diagnosis and they got me my truck back today, totally running like new! These guys are quick, honest and fair with their pricing. Thanks fellas! read more

I was going to just leave it as a bad experience. But a couple weeks after picking up my truck from having the motor replaced, I called the shop to see if he could just ask the mechanic a simple question, only to be hung up on by the service advisor. Can't remember his name, but not Taylor. I've been having some weird symptoms with my transmission since I picked it up, so I figured I would call and get some information before traveling an hour to drop it off again. Last time they had my truck for over a month. And the length of service was due to circumstances mostly outside of control. The communication the entire time was trash. I was actually told seven separate times that I would be called back and never was. They're responsive by email but that's about all. So when they say things like, we will call you when it's ready this evening and tell you where we're gonna leave the keys, that's a pretty important phone call to be expected. Anyways, I called to ask a question today spoke on the phone with the service advisor Who refused to bother the mechanic with a question. That's fine, I understand he's working. But there's no need to hang up on me. That's childish and that's terrible customer service, especially after spending over $12,000 in your shop. You can keep your warranty, it's worth it to me to never deal with y'all again. UPDATE: found that they cracked my transmission in half and tried to hide it by welding it back together and lying about it!!! BUYER BEWARE!!! read more

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This place is HORRIBLE!!! There was a simple issue with our truck and we took it to Diesel Pros as a referral. They told us a couple days to fix and $2270. Ok. No contact no call. We had to call them to get updates because they kept telling us we will have our truck back by end of the day. Well, 3 weeks later and $9000, they ruined our truck. We left there with more issues then we came with and they never fixed the ORIGINAL issue we came there for. So now we have issues with the truck that were never there before - the exhaust is blowing in the truck cabin area during regen and the headlights are filling with water when it rains and the battery keeps dying and had to replace 2 batts and the list goes on. This place sucks!!!!! They need to be shut down. They don't know what they are doing. One of their employees tried to warn us when we dropped the truck off but $800 to have it towed there and then trying to tow elsewhere would have been a headache. But we should have just towed it to Another shop since we had to wait 3 1/2 weeks anyway. And when they gave us our truck (semi) back they used all the fuel in it and had dirt and gravel all throughout the inside of our truck. So unprofessional!!!!! DO NOT go here. Beware!!!! Go at your own risk. read more

The only place I take my truck. Great job on the work, technical, customer service, price, A+ read more

Professional service,fair price,appropriate wait times. Anytime i call they are always there to help be it some questions or actual service need. They do an excellent job keeping our fleet in shape. Highly recommend read more

Ok, before I get started, let me say that I REALLY wanted to like this place and I apologize for the long review but I think you'll find it helpful. I just ask that you draw your own conclusions as this is simply my take on the experience I had at Diesel Pros. I took my 2000 F250 7.3L in for an oil change and serpentine belt change last June and had a positive experience with Matt as the service writer. I was new to the Diesel world and didn't know much about the maintenance intervals, particulars of service, etc. Matt did a great job of explaining some things as I waited for the service to be completed. Left the service center that day feeling pretty good about the service I was provided and the price I paid. Fast forward to September of last year (2018) when I dropped off the same truck to have a sway bar and front pinion seals replaced. I dropped off truck and told service writer (Mike?) via phone to have his mechanic do a thorough bumper to bumper check of my truck while the truck was up on the rack (of note, Matt was out of office for upcoming Labor Day weekend). While I was out of town on a business trip, I was called with an estimate for the sway bar and pinion seals and was also informed about a list of other "highly recommended" repairs that should be completed during the service visit. This included a passenger side fuel line, injector O-Rings and turbo pedestal rebuild. Now that I've had the truck almost a year and am 100x smarter about diesel truck ownership due to joining numerous online forums, a local diesel truck club and having some routine service done at two other local Diesel centers, I realize that some of the high-cost service performed last fall at Diesel Pros was probably not necessary (turbo tower rebuild due to leak and injector o-rings). My truck only had a little over 55,000 miles at the time of service for the sway bar visit and if anyone knows anything about the 7.3L PowerStroke engine, 55,000 miles is not even started to be broken-in yet as these engines routinely last over 500,000 miles if properly serviced. I was informed by Diesel Pros via phone call that these repairs were "highly recommended" as the O-Rings were recommended by Ford at 50,000miles and if the turbo pedestal wasn't repaired, my turbo could be damaged. No pictures were provided of the turbo pedestal leak and after getting back home and checking my owners manual, no where does it state under the 50,000 mile service interval that injector o-rings are a recommended service item. Well, after I inquired with other diesel mechanics, I've learned that these two repairs for a truck with such low miles was likely NOT necessary and that the two costly repairs performed were fairly simple repairs that are easy to complete but are also easy to charge for high labor costs (which was what I paid). Interestingly enough, both of the two other service centers asked if I was provided pictures of the turbo pedestal leak. Ummm...NO! Hmm...OK! Was also asked if I was provided pictures of the old injector O-rings that were pulled from the injectors. Ummmm....NO! Hmmm...OK! You see where I'm going with this line of questioning? So, after verbally authorizing these repairs (turbo pedestal rebuild and injector o-rings), I did some quick online research and started to second guess my decision to have the services completed. I tried several times to contact my service writer via phone to get a further explanation as to how and why these repairs were needed on a truck with only 55,000 miles. As you can imagine, after several attempts, no-one was ever available via phone down in the service center. The receptionist (Ashley?) apologized profusely for no one being available to take any of my calls over a 2 day period as calls just kept going to VM when she would transfer me to service. After a couple of days, I was called by Ashley and informed that repairs were complete and truck was ready to be picked-up. I couldn't make it back to get truck before close of business on Friday of Labor Day weekend so I was told I'd have to wait until Tuesday. Ok, fair enough so I requested that my Club Steering Wheel locking device be placed on my truck as it was going to be setting outside over the weekend. When I got there Tuesday to get truck, I found not only that my steering wheel locking device was NOT placed on my truck (although it was laying in the passenger side floor-board in plain view but my steering wheel itself was covered in greasy hand prints and had not been cleaned after service and before being returned to me. Come on, guys...really? If you couldn't get those two simple requests done for such a high-dollar repair visit, what else wasn't done properly (or even done at all)? Oh, and my military discount was only $5 on a $3,500 repair bill. Seriously...$5? Emailed owner with frustrations but I was never contacted to discus. read more

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Diesel Pros has been super helpful, professional and is fairly priced when working on my RV!

I'm out of Albq. doing work in the area. engine light came on I went to autozone and code pulled was to replace EGR I called several Diesel Shops and no body could take me in. I called Diesel Pros and spoke with Taylor... He told me to come in and he would analyze problem, He told me what he would do and gave me a price and said we can have it back in working order tomorrow...Mike was sitting there and said I will have it done in two hours. I thought I was going to lose a couple days with my truck in the shop.... they got it done in two hours like promised. I appreciate the fast turn around and I do have to say The receptionist was good company while waiting. Thank you all for a great Job!!! read more

Don't know where to start. Ok, let me start with an apology! My apology for giving Mike and crew a untrustworthy feeling. I was wrong! Mike and crew did a great job rebuilding my 2015 Dodge Ram 3500 engine. I drove my truck up to New York,Massachusetts,Rhode Island and New Hampshire with no issues. It's been about a year now and still no issues! These guys are honest and believe in quality work for a reasonable price. Thank you Diesel Pros! read more

Truck broke down , fuel injectors had it towed to this shop and was surprised at how quick they got it in. Everyone was pretty cool especially the tech who kept us updated on what was going on and almost finished the job in the specified time frame. Price was reasonable we will bring all our trucks there from now on. read more

Had problems with our diesel van for a while and decided to bring it to diesel pros and our van has good as new. Great work guys thank you!!

The guys at the shop are super easy to work with and do not try and pressure you into buying services you don't need. If you are looking for a customer service focused shop who can provide everything from a basic oil change to performance part suggestions and installs, Diesel Pros is the place for you. read more

I have a 2012 F250 that I use everyday for my business. Well, last week my fuel system went to hell so of course I brought it to Mike, Matt and the guys. They dropped my shitty system and put in a new one so fast, it made fast places look not fast! But them pros there spotted a YUGE problem with my transmission which, apon furthur inspection, needed replaced. Well like the sun rises every morning, these guys got the job knocked out in one day!! Now that I have my truck back, I have fallen in love with it all over again! The best part, it didn't kill my pocket book. They have some of the best prices in the metroplex and they get it done FAST! They have a lifetime customer for sure! Thanks guys! read more

Called in the morning, got truck in that day, problems resolved and fixed. I had the truck back within 24 hours from dropping off. Awesome service guys. And the truck now runs great! O read more

BEWARE!!! My husband took his 2017 Ford to Diesel Pros a few months ago for a repair. Fast forward to yesterday when my husband's truck would not start. Come to find out the two truck batteries that came with his new truck were swapped out with some old ~2010 Dodge batteries. We have not had any other work done on the truck since it was at Diesel Pros and are certain the new batteries that came with the truck were installed prior to taking to Diesel Pros. Check your vehicle before leaving their shop or better yet, avoid this place all together! We certainly will not be returning here in the future. read more

The folks at Diesel Pros really helped me out after my DPF was stolen on my Ram 3500. They did a full delete, tune, and cold air intake in no time, as well as the 50k service. They stand by their work with a 12 month/12,000 mile warranty. Everyone was very easy to work with and made me feel that I had my truck in the right place. I'll definitely be using them in the future. Oh, and I basically have a new truck after all the upgrades! read more

Had a really hard time finding a good diesel shop, so thankful for these guys here. They're super fast, friendly, Ashley is really sweet, she explained everything they did to our truck with so many details, and was very patient with all my questions. I wouldn't go anywhere else!!! read more

I had a problem after having a performance upgrade/service work completed on my 2005 F250 with an aftermarket component. Matt and Vito were very accommodating and even though it took a few more trips to Hurst than I would have liked, coming from the east side of Dallas, they got it fixed and all has been great! They stand behind their work and product. I would highly recommend them for any service or performance upgrades. read more

Great guys over at Diesel pros! Tuned my truck for me and it runs amazing! You need diesel work for your truck 10/10 recommend these guys!

What a refreshing experience. They knew exactly what I needed to fix the issue I was having with my truck. They told me it "would" take 4-5 business days for my parts to come in. They arrived in 3 days. When they called to tell me they were in, I said I can bring it in tonight if you want to work on it tomorrow. They said that would be perfect. The next day my truck was done before 2pm and ready to go. I could not be happier!! read more

Firstly, this company insisted upon being paid in cash and cash only. This is the first red flag. I took my Ford F-250 to Diesel Pros after seeing some good reviews. I thought it needed a new high pressure oil pump, and perhaps some other work. They took three weeks to complete the job, and when I got the truck back it died while I was on the freeway. I had to tow the truck to their shop out of my own pocket. It took another week to fix the high pressure oil pump, which they said had failed. They claimed they replaced. I  got the truck back, and I made it less than a mile down the road, and the truck died again. It would not start back up. They then towed the truck to their shop (not out of my own pocket). They said the IPR valve had failed, so they replaced that, and the high pressure oil pump (again, supposedly). This took another week. They then called me again and told me a lifter had failed, and that is why they can't keep it running. So I agreed to the repairs to replace the lifter, but I wanted to be present when the engine was opened up. When they opened the engine this time, they found out that the entire engine needed to be rebuilt because of the failed lifters. I agreed to have Diesel Pros to replace the entire engine (a new engine). This took three more week to complete. I finally got my truck back, and less than a week later, the truck started leaking oil, sputtering, and stalling. It felt like the high pressure oil pump was going out again. They told me to bring my truck back in, and they said they'd have the truck done by Friday. When Friday came around, I had to call them, and they told me the hadn't even started on it, and couldn't start on it for a week. I picked my truck up, which at this point had not been fixed, or even started on, and when I got in my truck, I noticed some valuable property had been stolen. I confronted them about it, and the shop manager told me there is no way I could prove the property was stolen. I called the police, and after I told him my story, the police officer said that he comes out here about once a leak for problems just like this, or worse. I demanded my money back from Diesel Pros. and they refused. I told them I would sue them, and they basically laughed in my face and said good luck. After consulting with my Lawyer, he advised me of the judgments Diesel Pros, LLC and Michael Kelley (the owner) have had against them. My lawyer basically advised that I would not have any luck getting money from these con artists, because they have not paid ANY of their past judgments, one of which was $250,000, for violation of labor laws. Below I will detail some of the judgments against them. Below I will detail one of Diesel Pros and Michael Kelley's judgments, these are public records available to anyone through Tarrant County's County Court. This is an active case against Diesel Pros. You decide if you trust working with someone that is currently being sued, and has been sued multiple times, including by customers, refusing to pay court judgments.   http://access.tarrantcounty.com/en/civil-courts/county-courts.html?linklocation=Civil%20Courts&linkname=Civil%20County%20Courts       Kevin Davis Industrial, Inc. d/b/a Cowser Tire & Service vs Diesel Pros, a Texas Limited Liability Company   Case No. 2012-001900-1                   DISPOSITIONS 08/07/2012                                 Final Summary Judgment (Judicial Officer: Pierson, Don) Judgment of $7,144.89 Awarded To: Kevin Davis Industrial, Inc. Awarded Against: Diesel Pros Comment: 18% on principle amount & 5% on atty fees read more

Diesel Pros - Oil Change Stations Near Me - Hurst, Texas

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When I read all the good reviews I thought no problem with taking my truck there to get fixed but let me tell you this the one star reviews didn't lie, I was told it would take 5-6 days to have my transmission rebuilt(08/27/2021). I had no issue with paying almost 4.5k for it. A week goes by and I get a call hoping its them to tell me my truck is done, nope waiting on parts(09/2/2021). Oaky I get it sometimes it takes a little while to get stuff but no heads up? Next week comes same hopes as last time nope there transmission guy is out and they don't have anyone else that can do it. Also he took my trans home to work on it so he will have to drop it off someday that week (09/09/2021). The following week comes and they ordered the wrong parts and have to wait on the new ones to come(09/15/2021). Monday(09/20/2021) get a call saying truck should be done today guy is supposed to drop trans off and they will be putting it in. Just to find out it wasn't true. Today (09/22/2021) get a call truck is ready to go test drive was good and all you need to do is come get it. Oaky cool get up there after work and ask if I could have any sort of discount as it took 3 weeks longer then what I was quoted. The lady in the shop office told me she had no control on that. I asked who did and who I needed to talk to she called the owner Mike and I asked him if I could get any type of discount and he said " I really hope you're f#c% with me." what a way to talk to your customers. He explain in a very rude and defensive tone that sorry COVID made everything take so long and that his trans guy had 102 fever when he brought the trans from his house to their shop and that they ordered the wrong parts. Nothing but excuses and that was it. So in all I wouldn't recommend this place to anyone and the bad reviews from years ago are still true. Also Mike if you see this stop making excuses and start trying to run a better shop maybe learn that if you treat customers right they will come back. read more

These guys are awesome! Eric and Matt helped me out. I left my truck there for three days, and when I got it back, more horsepower, better fuel economy, superb intake! Oh yeah, and it sounds sweet. Did I mention that it was 3 days, and the parts came from the other side of the country! I will definitely be back. read more

Thank you for the great service on my Duramax diesel. I will definitely be taking my truck back to you guys

Overpriced. They touched my truck once, and never again. Don't trust these guys. Things I was billed for, they hadn't done. I was refunded. The rear diff that was leaking they said they had resealed, was seeping when I got home. Take your truck elsewhere. read more

This is, by far, the BEST place to take your diesel truck. They do fantastic work at a reasonable price and they get it done fast. The staff are very nice and easy to deal with, no hidden charges and they will get you in and out quickly. CAN'T RECOMMEND THEM ENOUGH!!! read more

DEEPLY UNSATISFIED!!! At one point we wrote a 5 star review because we trusted that they would do the work they SAID they would to fix an oil leak. Sadly that wasn't the case. We had to take our truck back 4 times for them to fix an oil leak that wasn't there until Diesel Pros "Bullet Proofed" my truck, resulting in a rocker box gasket leak which they NEVER discovered. We found out about the problem that THEY should have found when we took it to a shop in the area we moved to -- because it wouldn't stop leaking. And then, on top of that, when we called to talk to the owner to set up an appointment to get it fixed for good, they seem to be focused on when their warranty will expire, instead of trying to help me. I gave them no such problems paying my near $8,000 bill. Maybe if they had done the work right the first time, we wouldn't have this problem. Or, better yet, take responsibility for your mistakes. Needless to say, we don't trust them to touch our truck ever again. PLEASE GO TO ANOTHER SHOP!! DO NOT TRUST THIS SHOP. read more

Diesel Pros has worked on my truck over the past two years. Every time I've been told up front the cost and the cause of the problem. I have a ten year old F-250 so it's just a matter of time for the little things to start to wear out. I've always been happy with my service, staff and owner. Previously had a no heat coming out when turned on. Which sucks since it's been cold lately. Took it back to diesel pros and it was fixed in minutes and was not charged. Being a good customer pays off. Special thanks to Matt who works service desk. If you own a diesel truck don't take it to anyone, take it to Diesel Pros!!! read more

We did a job for Diesel Pros and they refuse to pay us for our services. They were paid by the insurance company for our services and will not forward the money to us. They are profiting from an insurance claim and our next step is turning them over to our attorney to file for a lien on their property, file an investigation with the Texas Department of Insurance for possible Insurance Fraud for non-payment to a vendor and having our invoice dollar amount put on the owners credit report. These people are dishonest and I would NOT go there for any services and I would not do any work for them, you wont get paid. We have also had them do work for us and the work was sub par. BE CAREFUL with this establishment! read more

We run a hot-shot business and Diesel Pros installed a link program and tuned our truck with little down time and provided excellent customer service. We highly recommend and we will be back! read more

Mike and Matt and did an excellent job taking care of my sokns 01 Dodge Cummins. It had multiple problems and they did an amazing job fixing his Dream Truck! read more

I wouldnt let these guys work on my skateboard ! They charged me big money for a EGR delete, programmer, 4" turbo back exhaust and a K & N intake. I had to have the exhaust tightened within 250 miles and figured bad luck but when a reputable shop told me my EGR was still in the truck and had I taken it to Diesel "Pros" ?? They showed me the homemade tin can block off plate and freeze plugs these idiots used to " delete" my EGR !I was pissed but apparently its called the "MIKE" special- they removed the EGR and put in the correct part !! Dont trust these clowns they are rip off artists!! read more

Had a motor completely rebuild with a full year warranty, by Diesel Pros. After about 6 months, the transmission came apart convertor totally destroyed! Took it back, had Diesel Pros rebuild the transmission. While they were installing Transmission, they notice that the crank was broke. Makes me think the convertor went out due to the broken crank. "Was the Transmission even BaD?" No warranty on Motor and stuck paying another $4k on transmission and convertor. At times can you really trust a mechanic shop or not??? Over $15k in a motor and transmission and now I need another motor! read more

They did an awesome job bulletproofing my 03 6.0 Powerstroke it pulls and runs like a beast now

Was recommended to take my truck to get diagnosed by freedom diesel. We're friendly at first, before the diagnostic. They were supposed to diagnose the engine and diagnose my transmission. Came the next day to get my truck after I was told it would be $6000 to rebuild which I don't have. They were very short and not personable when they realized I would not use them. I left there with no report of my diagnostic , which if they are going to charge $115 for they should produce. Any place I've ever had a vehicle diagnosed I get a report printed out. Also they never mentioned my transmission so I called back up there this morning and they said that "the mechanic really didn't look at it because the engine was the task at hand." So my transmission didn't get looked at like I was told it would. They sent an invoice via email stating that I had cylinder six failure. I do not recommend taking your truck to this place. Dealt with the owner and the manager the day I picked up my truck and neither was friendly! This is an honest unbiased review. read more

I would never in a million years recommend Mike Kelley of Diesel pros llc. This is my true story. May 2012 I took my new 2012F350. Mike the owner, sold me a used 6" lift, and told me what a great deal I was getting etc. and that it comes with a front end alignment. When I picked up my truck, Mike the owner said that he gave me such a good deal that I had to go and get my own front end alignment, so I went to four wheel parts. Then, a week later their is a knocking noise at the back axle. I crawl under my truck and realize the the rubber bushing on both back shocks was missing, so we have a metal bolt stock through my shock, and missing the rubber bushing. I went to four wheel parts and they gave me the bushing for free. Today Jan 21,2013 - My steer wheel was really lose, i could turn a half turn before my tires start turning. I took my truck to Prestige ford in Dallas, and they said that the Pitman Arm Nut which was part of the Lift kit, was so loose that they removed it by hand. They said that if the nut would have fallen all the way off, I would have lost steering and wrecked my truck. They said that this nut was suppose to have 325 LB of Torque, in which if property installed the nut would not have come loose. I paid FORD 542.00 to fix my truck. I called mike the owner of Diesel Pros LLC and asked him to reimburse me because they did not install the lift correctly. What follows is his email response, too bad, too sad is basically what he says. This company and Mike the owner have the absolute worst customer services of any company that I have ever dealt with. Also note the mis spelled words of Mike the owner. ======= Lol! Its been 7 months and 15000 miles and a nut on a after market pitman arm that was used backed off and I'm responsible for it? We have a 12 month 12k warrinty that u were made aware of but on a used suspention lift we cover no warrinty. So with that being said u would of been out by mileage any way do that your truck came in to our shop with 1800 miles and that's if it was under warrinty to start with whitch it was not. And the ford house charged u 500 bucks to fix a loose nut?? Boy u got screwed so with that being said have a nice day and watch calling and treating people on the phone when clearly u are in the wrong and know u bought used parts to start with! If there are any more threats call me direct at 8177188054 or come do them in person! Thanks mike Kelley owner of diesel pros llc and if u need my atterney phone number to pass on to yours fell free to call! Have a blessed day!! === written by Kevin Hopson, CPA - Dallas TX read more