1. NRH Auto

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North Richland Hills, TX

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NRH Auto

4.4 (22 reviews)
Open • 8:00 am - 6:00 pm

Services - NRH Auto

Auto engine repair

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"Stocky" left his channel locks under my hood, breaking my hood lock pin when he closed it. A close-up of the damage.

My first two encounters with this shop back in the winter of 2025 were good. The first time, a blond, kind mechanic did some troubleshooting due to a noise I was hearing but wasn't able to find anything, and didn't charge me. The second time, in December, my check-engine light went on due to the EGR system. I had had work done on this system before, so it was troublesome that the check-engine light was illuminating yet again. When I brought it to this shop, I was hoping to see the same mechanic who helped me before (Isaiah?). I didn't, but another mechanic did, a tall, dark-haired man who was also kind (Joel?). He replaced my EGR valve. The check-engine light stayed off for 2-3 months; then, it tripped again (not a commentary on "Joel's" work as I know the fuel/air intake can be an issue). So, I took it back to this NRH shop (7659 Blvd 26), hoping to see "Joel" again and see if he could remedy the problem, hopefully for minimal or no cost since I'd already paid $225 to have this repaired. Alas, "Joel" was not there. Nor was "Isaiah". Only one guy I'd seen before in my previous visits was still there; I assume he is the manager, perhaps the owner. All other personnel I didn't recognize, including a stocky guy in black sweatpants whom I'd never seen before. The "manager" and a very young man, perhaps his son, told me to come back the next day because the "main" mechanic (I assumed "Joel") was out sick but would be back tomorrow. The "manager" told me to bring my receipt; I don't mind that, but with the work having been done recently, in December, couldn't they verify it via their computer system? I showed up the following day, receipt in hand, and showed it to the "manager". He went in the shop to talk to the "stocky guy" and returned a few minutes later, stating that the part that was installed was defective and that he'd just charge me for labor. What I'm wondering is how he was able to determine that the part was defective so quickly if that was really the case. Things didn't add up in this and subsequent situations. On 02-28-2026, I wish I'd never handed over my keys, that's for sure. Sitting in the waiting room for 90 minutes or so, seeing more customers come in one after another, gave me time to think. "Isaiah" is gone. "Joel" is gone. All new people. They said their "main" mechanic would be here today, but he's not. No computerized system of tracking receipts/work. I really doubt that EGR valve is defective. I started to have a really, REALLY ... REALLY BAD FEELING. It was one of those kinds of 6th-sense feelings that you should NEVER ignore. So, I got the ball rolling ... With some resistance, I was able to get my car back. I also had to ASK for my receipt. That was another red flag. Anyway, as soon as I left, something was blatantly not right. At first, I thought, "Oh it's just me." I had to push the brake pedal really hard to get my vehicle to come to a ROLLING stop, not an on-demand stop. It wouldn't do the latter at all. So I drove it around this strip-mall parking lot for a bit. There was no way I was going back to that stocky guy and risk more damage. I managed to get on the highway, but the problem was becoming more difficult to manage in busy traffic. I exited as soon as I could. I took it to a Discount Tire out of not knowing where to take it because I'd been a customer of theirs in the past. Well, THAT didn't do me any good! Then I saw Mavis across the street had "brakes" on their sign, so I took it there. At Mavis, two up and coming mechanics came out, to help me, James & Mustafa. Colton assisted as well. I popped the hood. Lo & behold, a Wal-mart plastic shopping bag was deliberately stuck and clamped down between the air filter and the intake duct. Then James found that my nearby brake line had been disconnected and that a pair of channel locks were still lying near one of my hood-locks, under the hood during my unexpected trip to Mavis. That explains why that hood-lock now sits incorrectly above the hood and the hood lock pin is broken. Gee, thanks Stocky! All of this to say this: I think what's going on here is the "manager" of this 7659 NRH Auto shop on Blvd 26 is probably either not paying his qualified mechanics enough and/or not giving them enough time off (They're open everyday, not that that matters unless you want to increase your auto repairs and waste your precious time.) To deal with not enough mechanics, he brings in a willing party ("Stocky") who is obviously not qualified (ASE certified). So, James and Mustafa got me safely back on the road, and Colton helped smooth out the rough spots in my shaken-up state upon seeing the damage done. It became apparent that when James and Mustafa were taking off the Wal-mart bag, that Stocky had already damaged the edge of the intake duct. So, Stocky has costed me $30 for a new intake duct and $100 for the broken hood lock, not to mention wasted time and the frustration with a business/persons that lie.

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Reviews are largely positive. People highlight the friendly and professional staff, fair and affordable pricing, and fast, efficient service.

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2 months ago

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9 days ago

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27 days ago

Fair price and assessment. Everyone is so nice and not pushy! Will come for service again!

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9 months ago

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7 months ago

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10 months ago

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11 months ago

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Joseph A.

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2 months ago

I got a new tire installed and they only took like 15-20 mins. Great service. And they aired my other tires too. I'll be returning for sure.

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1 year ago

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7 months ago

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4 months ago

This place is Awesome. They are so friendly and fast. I won't take my car to anyone else.

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4 months ago

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1 year ago

Platinum customer service. Great pricing and done in a timely manner. I recommend this place.

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5 months ago

The pricing on my full synthetic oil change is the best in DFW.I don't go anywhere else.

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8 months ago

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10 months ago

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9 months ago

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9 months ago

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10 months ago

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4 months ago

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Joseph A.

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1 year ago

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Joseph A.

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7 months ago

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Ask the Community - NRH Auto

Does this company have a night key drop?

Yes we have an external mailbox that you can drop the key into and we will retrieve it, and get to work on your vehicle in the morning

How much for emissions inspection?

Our state emissions inspections are 10$!

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Review Highlights - NRH Auto

“Joseph was communicative and helpful when searching for an auto shop.”

Mentioned in 3 reviews

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Amazing communication, quick response, and fixed my car for a very reasonable price! What more…read morecould you ask for? Would definitely recommend and will use in the future.

Beware of duplicate labor charges, extreme hourly rates, and scheduling games…read more I hired D&D Mobile Mechanics for front suspension and wheel hub work on my family's AWD SUV. While the initial diagnostic visit was fine (for which I paid an $80 fee that was promised to go toward future repairs), the billing and customer service that followed were deeply concerning. 1. Blatant Labor Stacking: Their initial quote was $800+ in labor alone (with me supplying 100% of the brand-new parts). Included in their quote was a $140 line item specifically to replace hardware and links that are already required to be disassembled to replace the struts and wheel hubs. They were essentially charging standalone book rates for parts they already had to remove for the primary jobs. 2. Extreme Hourly Rates (By Their Own Admission): Because this was a major front-end job involving struts and hubs on driveway jack stands, I asked for a first-morning slot to ensure proper daylight, rather than a late afternoon arrival window. In response, their dispatcher dismissed my concerns and put in writing that: "these are straightforward repairs... it would take a couple of hours, and that's true." Consider the math: If this is truly a 2-hour job, their labor quote represents an effective rate of $340 to $420 per hour for driveway labor in cash/Zelle. That is higher than exotic luxury dealership rates, done on residential concrete. If it actually takes 4 to 5 hours (the standard time on jack stands), then forcing a late afternoon start meant recklessly rushing critical steering and bearing work into the dark. 3. The Scheduling Runaround: Communication was very slow, with basic scheduling texts going unanswered for nearly 20 hours. When I asked to simply reschedule to the following week for an open morning slot, the dispatcher stonewalled, claimed their calendar had zero morning openings for weeks, admitted they are "a small business with 1 mechanic & limited availability," and pushed me to cancel. They essentially pocketed an $80 diagnostic fee, attempted to bill $350+/hr for driveway labor, and gave me the runaround the moment I insisted on fair labor overlap and adequate daylight. Save yourself the frustration and take your vehicle to an established, brick-and-mortar local shop with hydraulic lifts and transparent billing. ****************** Update following owner response: The owner admits in their reply that their work depends on "available daylight," which completely validates my request for a morning appointment to avoid a rushed afternoon job. Furthermore, hiding behind "job-specific pricing" does not change the fact that their dispatcher admitted in writing the job only takes "a couple of hours," making their $680-840 labor quote an astronomical $340+/hr rate for driveway work. I stand by my warning to find an established shop with transparent pricing and flexible scheduling.

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NRH Auto - autorepair - Updated October 2026

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