I went in for a test drive with Daryl Frazier and he was super helpful and we both agreed the car I went there to see was not the one, but he was helpful in finding me an even better car and I got out of there that day with it. He even helped get my car I drove there in to a second location! read more

Dishonest, Shady, and Zero Integrity I've bought a lot of vehicles in my life, but I've never dealt with a dealership this misleading. They advertised a car with remote start -- a feature we specifically wanted and confirmed in their listing, as well as over the phone prior to driving the distance. We purchased the car in good faith, only to find out once we signed the paperwork that it doesn't even have remote start. When confronted, they didn't apologize or take ownership. Instead, they actually had the nerve to say they'd "give us a deal" to add the feature we were already promised in their ad. That's not customer service -- that's straight-up bait and switch. If they can't be honest about something as basic as a listed feature, imagine what else they're hiding. This kind of shady behavior ruins trust for every other dealership that tries to do things the right way. Save yourself the headache -- go anywhere else. These people will smile, take your money, and then blame "the listing" when you catch them in a lie. And we are still waiting on the spare key we were promised as well as the needed paperwork to tag the vehicle that we bought almost 6 weeks ago. read more

"I had an excellent experience at this shop. The team is professional, honest, and very knowledgeable. They took the time to explain the issues with my car and offered fair, transparent pricing with no pressure. The work was done quickly and done right the first time. It's rare to find such trustworthy service, and I'll definitely be returning for all my future car needs." Thank you Ezequiel for all your help! read more

Would recommend Jackie for anyone who's looking to purchase a vehicle from here. She is professional, patient, and is willing to work with you. I am a first time buyer and she made the experience very smooth and comfortable. Never too pushy or rude. She has top tier customer service! read more

Onye was very professional and responsive. He made the whole process seamless. I would highly recommend Grubbs.

Jacklen Molina was great. She was very sweet and professional. Jackie stayed in contact with me through the entire process. We actually purchased 2 cars as a result of the experience we had with Jackie. Awesome!!! Tyrone was also great!! Awesome duo!! read more

Great service advisor! He listened to my concerns about my car, and along with a couple of service techs, persevered until the problem was solved. read more

bought a 2024 for over $35000. have had two different trunk components malfunction or fall off within 2 years already. dealership doesn't care. read more

Terrible service experience. On a previous visit the tech cross threaded a wheel stud and broke off two bolts for the air filter housing - just left it like that without telling me. On the last visit I had repairs for over $4K done but they refused to apply the $180 diagnostic charge to the repair. They also tried to charge me full price for one repair where I furnished the parts. Once I complained they made sure I never got the Acura survey ... read more

fast, courteous, good value / price. Ezequiel Provided me with excellent service, explained everything along the way. excellent dealership and service department. read more

Jacklen Molina was great. She was very sweet & easy to work with. We called ahead to make sure the car of interest was there & she had it out front cooled off & ready to test drive. read more

I love Grubbs Acura-Grapevine! Very nice waiting area. Customer service is top tier! Ask for Ezequiel-very friendly!

I recommend Jacklen, she worked hard to earn my business and supported me throughout the entire process to get me what I needed. So happy to be back in an Acura. read more

They tried selling me an SUV that was supposedly the cleaned they have ever seen. "Mechanically Perfect" drove 3 hours just to not be told the car shakes really bad after 40 mph and to find the radiator leaking. After the 3 step inspection they do on all the vehicles somehow this massive coolant leaking that was making everything in the engine bay pink was missed. I contacted them from my other phone trying to buy the same car to see if they would lie and these soulless pigs lied straight through their teeth again. Do NOT buy a car from them I repeat, do NOT buy a car from them. read more

Everything at this dealership was great. My salesperson helped to get me the best deal without feeling pushy. The finance guy was awesome too. I didn't feel like they were just trying to make a sale. I love my car and would definitely buy another car from them. read more

Great dealership! service, sales, is great. Management is great as well as. Service makes it really easy process.

We have asked repeatedly for them to quit calling about a lease vehicle that is ending its term. We do not want to turn it in early, and we WILL NOT be getting another vehicle from Grubbs. When they call, they don't even know the terms of my current lease and will not take no for an answer. They approached us 3 times while we were in their building getting an oil change and then called after we left!!! Since we have repeatedly asked to them to stop calling, and because they will not comply, we will be reporting them for harassing phone calls. read more

I had a recall for a fuel pump, so I took it to Grubbs thinking they were a new dealership and had great service but that is not the case at all. Seven months after I had this dealership replace the fuel pump under recall, my car stalled out in the middle of a six lane leaving me stranded and in a dangerous situation. I towed it to a local Acura mechanic that said that the fuel pump that was replaced was faulty and that Grubbs should be responsible for their work and it was under warranty. However, I was told by the service manager at Grubbs, that it was not, and I would have to be responsible for all the costs. It is my understanding that under federal law, they are responsible for all recall work that they perform and they should pay for it. Acura national customer service seemed to agree with me but I would have to take my car back to Grubbs to get the repair. However, even if Grubbs changed their heart and took responsibility, I would never, ever take my car into this dealership for anything!!! It turned out that I was right and it was a repair error, but I'm so glad I never took my car back to this place. Please do not trust these people with anything whether it's buying a car or having it serviced. They are dishonest! read more

I bought a 2023 Acura RDX from Grubbs. It took them over a month to turn in my paperwork, etc. to my previous lease company. I made 10 to 12 phone calls to both Grubbs financial and also to the bank before everything was resolved. I was even charged an additional payment for the car I traded in & was never reimbursed. Grubbs would not return phone calls nor do any follow up. They kept promising they would take care of it, but never did. Nothing was done until I got the regional manager from the bank involved. I will never buy another vehicle from Grubbs! I love my Acura RDX, though! I will go to Sewell Acura in Dallas for the next purchase. read more

Grubbs Acura - Acura RDX - Car Dealers Near Me - Grapevine, Texas

Great customer service experience as always. Ezekiel was great to deal with. I was updated throughout the process. Like that they video the inspection so you can actually see what is going on with your vehicle. read more

The buying process was probably the easiest and best experience I've ever had. Both Jackie and Ivan were great to work with. They were open to talking through the options and were easy to work with to get us where we needed to be. read more

Has a really good experience with Jacklen she did her best to give me a good deal. My only complain was that I had to wait a lot to get the car ready to go but the rest of the process was good. read more

Jacklen M helped us get an amazing car and went to bat for us to get the deal we were looking for! What's the deal went through, she maintained contact and ensure we were happy with our purchase. She also made sure that everything was squared away for the upcoming service appointment. She even answered my questions on the weekend via text. Highly recommend! Elizabeth also put in hard work with us showing us all the features of the Mdx we needed to know! read more

Yes I love everyone in this dealership!! Services, sales are all amazing! Great customer service and always a pleasure.

Friendly and helpful staff. I'm taking my cat for regular maintenance here from now on

absolutely awful customer services. left messages, sent email and never received a response. do not recommend going here.

I had the most fantastic experience at Grubbs Acura. This Acura location is Massive and lovely. They have a wide selection on all models of Acura vehicles. My Sales person Walid Naga was the definition of what Service should look like. He was so Zen, he answered all our questions, made us comfortable, and I ddnt feel pressured. I told him what I was looking for and he made all my needs possible. The guy in Finance (I forgot his name) was also great. Thanks Walid and Grubbs Acura. read more

Grubbs Acura - Car Dealers Near Me - Grapevine, Texas

We had been looking for an electric car for a new job for my dad since he had to drive so far. He really liked one from this dealership, so he went to see it. After going through all the things, he noticed a really large amount of money (about $6k) of crap he didn't need on the car. Meanwhile, the guy selling the car had a sign with "No hidden fees!" sitting on the desk - which is such a lie. After getting that taken off, which was a struggle since car dealerships just want as much money as they can get, they went upstairs to the finance office. Waiting there took over 30 minutes before someone finally came out. After discussing stuff with the finance person, she tried to sign him up for GAP, which he said no to at first. She then started trying to make deals with him and convince him until he finally agreed because it's cancellable and he was planning of cancelling it the next day. The next day, he was looking at the paperwork and noticed $4000 of extra add ons that the finance lady added WHICH HE DID NOT AUTHORIZE. How shady can a dealership be?? So he called them and told them that since his car is still at the dealership, they have to take it off. Not to mention the fact that the seller told my dad the car would be delivered Monday-Tuesday and when was it delivered? Friday afternoon! After my dad had called, texted, and emailed this crap hole of a dealership. Overall, terrible work and STOP ADDING THINGS THAT DONT NEED TO BE ADDED. Don't come here if you want a car for a good price and no scams. read more

This review is for repairs only. I appreciate the team and how everyone checks in to make sure someone is helping me. Carl is my go to person and is always very helpful (gives me clear information, takes initiative to contact me with updates, etc.). Their system of breaking down the cost of each repair with a video explanation is great. I also like the new Lyft system that takes you directly to your destination replacing the shuttles dealerships used to use. My loaner car was great too. read more

My sales associate, Jacklen Molina, was fantastic with helping me purchase my new vehicle from Grubs Acura. She has a great attitude and helped me with the whole process. I have many thanks for her. read more

I was very shocked to see a poor rating for this location. Maybe it was previous ownership because I had an outstanding experience. JAYLEN WELLS was my rep and the guy was genuine, honest and actually cares. I was blown away by the service Grubbs Acura provided me on my 2016 Acura MDX. The sales reps seemed knowledgeable and didn't push me for any extra costs like most other locations have. Their maintenance team was time effective and my car drove even better than when I took it in. 10/10 will be coming back. read more

I had an absolutely fantastic experience working with Jackie Molena. She was incredibly knowledgable, patient and friendly. From start to finish she made the car buying process smooth and enjoyable. She went above and beyond to find me the perfect vehicle and made sure I was completly satisfied. I would highely recommend her to anyone looking to buy a car read more

The experience we had with Justin Luna as our sales rep was a very good one. We didn't end up making our purchase at Grubbs, but Justin was always very helpful and seemed to always be available for test drives and questions. I think the guy sleeps there! :) He tried really hard and kept an eye out for what we were looking for. It just never showed up as a trade there. But we still appreciate Justin's commitment to customer service and the effort he put into trying to help us. read more

Buyer beware on used auto purchase! I purchased a used high mileage truck from Grubbs. The salesman told me at one point that he would just tell his wife to get over it and pay the asking price (roughly). They also tried to give me $5k for my trade in (sold it myself in 2 days for $12k cash). Salesman also told me that the truck had been "gone through" and that everything was good on it. After purchase I learned that the Brake rotors are warped causing the rear end to bounce when braking (didn't do it on test drive, three days between test drive and purchase). My mechanic suggested i take it back to them. They agreed that they are warped and tried to charge me to replace them and only the back ones at that. They quoted me over $400 for just the rear and said that was just materials. My mechanic said less for parts and labor. They tried to rip me off several different times. read more

I came and bought a used car from this dealership about two months ago. Taylor Williams was our dealer and he really took care of us! I just came by to pick up my plates today and they are also washing my car and filling it up with gas for me. They also gave my father and I the military discount which saved us a couple hundred dollars when we were signing. We are very happy with this dealership. read more

Grubbs Acura - Car Dealers Near Me - Grapevine, Texas

I ABSOLUTELY RECOMMEND! This will be my third vehicle that I purchased from Jacob T. He was formerly from Grubbs Infiniti where I purchased 2 Infinitis from him. Years later, he took a great job position/role at GRUBBS ACURA. My first vehicle was an Acura. They are reliable, comfortable, and long lasting durable cars. Jacob and Louis were extremely attentive, respectful, empathetic, DIRECT, and most importantly professional. They are definitely as you can say A REAL ONE. Also, these 2 gentlemen made sure I left ACURA GRUBBS dealership in a brand new vehicle, at a reasonable and an affordable deal. God is amazing, and just know that there are great people out there.It was very comfortable and a pleasant drive back to Houston. Thank you again. read more

Be ready to pay an extra $2500 over what you see online. The dealer includes an add on that is not optional called "luxury dealer add on". You are able to negotiate down some but at the end of the day this just benefits the dealer by cancelling out any chance of getting the car below the sticker price. I will also add that you can expect your phone calls to be ignored once the sale is complete. read more

Worst buying experience. Unethical business practices. No one returns calls or emails, from the sales person, finance person to the general manager. Their website talks about transparency and personalized service. None of that exist at Grubbs Acura. Do not waste your time and money. read more

What the....Market Adjustment of $10K, you have to be kidding. They need to be more upfront with this, as opposed to springing this on you once you start working the numbers. Although I didn't pay any Market Adjustment (well, they discounted the car $10K then added $10K back in as market adjustment after a very long discussion, most likely a commission play, they did force me to take a Lo-Jack type of add-on for a discounted prince of $1000 as well as the over priced Pro-pack). The salesperson was great, but the experience was very disappointing. I understand the supply and demand, but $10K Market Adjustment....Acura you need to review this dealerships price gouging scheme..first of all they don't show you this mark-up until the negotiation and then play it off as everyone is doing this and this is standard policy. They really did a great job with the shell game, but I was not going to play. Again, I ended up paying sticker (I completely understand this), but did not and would not pay the price gouging markup. Although as I stated I was strong armed into paying too much for the back window tint, door guards, and splash guards ($1595) as well as $1000 (after final discount of $595) for a lo-jack program. If you are going to add packages, please make sure there is true value in what is included. In a nut shell, buyer beware....we do love the car and I do feel I got a fair trade-in after negotiations (know your car value before trading in).. Also, we all understand that you pay taxes on the difference of trade and price of new vehicle , so DO NOT tell me it's my Tax credit that they are giving me. Take care and good luck car shopping! If I had to do this again I would go somewhere else to buy my Acura SJ read more

Take it from someone who did buy their vehicle here: Do NOT buy or SERVICE your vehicle with Grubbs. I purchased my dream car with Will Adams, but unfortunately the stellar service ENDED when they had my money & I pulled off the lot. I was sold a Mercedes with bubble gum & dog hair in the door pockets. When I texted the attached picture to Will, I was ignored. I was promised perks during the buying process, such as free airport parking! You can park your vehicle at Grubbs & they promise to personally take you to & from the airport! That was a lie. They will leave you stranded at the airport & once again, ignore your messages. After leaving you stranded at the airport, they will ONCE AGAIN try to send you home with a vehicle with the same bubble gum/dog hair surprise in the door pocket, despite telling you that the car was cleaned. Finally, the cherry on top of the garbage service: I was sold a car with a botched weld job on the inside of the rim of one of my tires. Not only can you see huge weld beads on the inside of the rim, but the dealership even powder-coated over it. When I brought the car back for them to inspect the job, Jessie Parker (the head of the service department) assured me they would take care of it. However, I was then told that if the rim & tire were holding air, so it was acceptable & safe to drive. So this botched rim job has the Grubbs Family stamp of approval! Never mind the extremely poor quality of work or the fact that the car has vibrated since purchase. But don't worry, they made a point to man-splain to me that "It doesn't ride as smooth, because it has a racing suspension." Oh, and they also stole every one of the valve stem caps off my car today when they inspected it. Save yourself the misery & shop elsewhere. read more

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