The salesman Louis was the worst! We had to switch desks 3 times, he would vanish and left me hanging. He was horrible and I would never again buy from Louis. Then there was the condition of the vehicle I purchase. I was told a full safety check was performe! Well, the safety check is a lie... they brakes and rotors were in the "red" bad and was a safety concern along with the rear shocks leaking. The wind wiper sprayer on the drivers side was broken! The water pump was clearly leaking and they "missed" it! After my experience with this dealership, I would not purchase a used vehicle again! Still shaking my head as to how this vehicle passed their "safety" inspection. read more

Every service they will try to upsell you on totally unnecessary services. Sales department is deceptive at best as every offer they would keep changing terms that had already been agreed to. read more

I recently purchased a used Acura MDX from this Grubbs Acura dealership. I signed all the papers on Saturday late evening, and they didn't ask me for the payment, and they promised me that they will deliver the car on next week Wednesday after 3 step verification (for which they are charging $2500). Meanwhile they started the loan process, so thought that I have to clear all payments on Wednesday before receiving car. I called Dealership on Wednesday to know the delivery time and I got shocked with their statement. They sold the car to other customer on Tuesday. And again, I went to Dealership on Thursday to collect all my signed documents. But they apologized and offered me other used MDX. And I paid the advance amount on the same day and they started the loan process, they included $2500 for 3 step verification. After two days I picked up the car from the dealership and headed to home. But on the way I got some knocking sounds from front left tire, immediately I headed back to dealership. After investigation, they found out its major issue and ordered the parts. They covered the charges for this repair with my warranty vendor (I paid $4500 for car warranty since it is used card). After one month, they updated me that the service is done and I can pick up the car, now I found out the door handle got broken and car is vibrating when I apply break. Really very disappointed with this dealership and suggesting all of not go to this Dealer. 1. They sold the car which I already signed 2. They covered the service charges for car which I am yet to take. 3. They charged $2500 for 3 step verification, but just they did car wash, no other checks were done. Exactly after 50 days, I got Transmission System Problem and Blind Spot Info System Problem. Please find attached pics as proof. Now I regret myself for buying the car from Grubbs Acura. And my sincere suggestion would is, don't go with Grubbs Acura for used cars, if you buy any used card from this dealership, you will definitely regret like me. read more

Grubbs Acura - Car Dealers Near Me - Grapevine, Texas

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Update: I am not from SFO, as Yelp seems to think, I'm local to DFW. The worst buying, or attempt to buy, experience I've had in 40 years. Complete sham dealer, falsely advertise prices online, then try to add $5000 in fees. For a 'luxury' dealership, seems more like a DealTime dealer. I'd NEVER consider doing business with any Grubbs dealership. Like others have noticed, after seeing vehicle online, went to dealership ready to buy (they won't sell a car over the web, though I've purchased my last 4 cars strictly online, only having to go sign paperwork @ dealership) and was treated like some high school kid buying his first car. If you want an Acura, go to Goodson or Park Place (where I've bought my last 4 Acuras, I still own 3) where they treat you with respect, don't try "Dodge dealer" pressure tactics and constantly change the price. I can't believe Acura allows them to represent their brand! read more

If I could leave 0 stars I would! My very first car buying experience was absolutely horrible trying to work with Grubbs Acura. There was so much misinformation provided along with a lack of communication when things did not work out the way the salesman wanted things to go. Everything that could go wrong actually did and it wouldn't have been so bad had I known and it could've been avoid. This dealership team lacks integrity on so many levels. It's pretty ridiculous. There are so many bad reviews on yelp, I should've just took heed but I was optimistic. Definitely a lesson learned!!! Thankfully, I was able to go through my bank seamlessly and obtain the vehicle I visited Grubbs for in the first place. read more

Great car purchasing process! Spoke with Justin over the phone, came in for the car I had chosen and was out with my new car in 90 minutes max! read more

Went into this dealership in February with my trade in which was a Mercedes Benz. I went in for another Benz after test driving I decided not to it didn't sound right. I explained to my Sales girl what I desired she quickly found me an Audi that I fell in love with immediately. We negotiated the payment which was not finalize at what I agreed $300 more and the car literally had to be repaired the entire first month of purchase. Light came on soon as I pulled out the lot. The finance manager falsified documents to get the loan approved. I wish he had just denied it and let me drive away in my paid off Benz. I hate the day i trusted Grubbs with this. This is the message between the finance manager and I. He changed my paperwork to push this loan through. That's unlawful. Get ready for a lawsuit. Your Finance guy admitted what he Did.... read more

Grubbs Acura - Text message from Finance Manager at Grubbs admitting he changed my loan documents. - Car Dealers Near Me - Grapevine, Texas

needed 3rd row seating, loved the new MDX so traded our Atlas Crosssport in with $11,000 equity in it to lease the MDX. Grubbs called me a week ago asking if I wanted to trade up because they had a need for my car. At the time of the trade I felt like I was getting the screws put to me but they did their car dealership math and fast talking and convinced me all was right. When I went in to take them up on their trade up offer I learned that I'm upside down in my 8 month old car. I accept responsibility for not understanding their tricks and being more savvy and being too trusting but I will NEVER buy/lease from a Grubbs dealership again! read more

ASK FOR ERIC GLOVER him and his finance manager had me in and out in 2 hours, phenomenal personalities and they don't talk in circles/waste your time. First time buying from Grubbs and I'm completely satisfied!! read more

OIL CHANGE!!! OMG I had a 11:30 appointment got there at 11:20.. It took them 3 hours and 40 minutes to do a freaking oil change I watch 3 people come in to get service & leave.. I ask they guy how much longer at the 2hr mark he said it's been wash it'll be done soon 1&40hr to wash my car is absolutely ridiculous and BEST part is it didn't even look like it been washed only like they rinsed it off So PLEASE if they ask you do you need a car say yes DO NOT say you'll wait. read more

Best buying experience from the start till the end Normally buying a vehicle is stressful but not at Grubbs family They really treat you as a family member for life Highly recommend The manager Chris stills and the sales consultant Walid Naga they were above and beyond the expectations I will bring my family and friends to this dealership Also the facility is very luxurious and clean Thanks to Mr , Jacob Tyoler and his team read more

High pressure salesmanship, add-on fees, constant numbers manipulation and fatigue made my experience less than satisfactory. I was there for 6+ hours. After test driving a used 2019 Acura RDX, we started talking numbers. Along with the advertised price, I was shown an additional $2500 for "detailing" and $2500 for "CPO warranty". However, the listing said the warranty was "included". After stating I didn't want to pay the extra fees, they removed the "CPO" fee and said other dealers would charge for the "detailing" fee too. I expressed I didn't want to pay the fees, and I wanted to look at another vehicle at a neighboring dealership with a higher trim package. They then added more pressure to keep me from leaving by showing me a fully loaded 2022 RDX at a higher price. I was so burnt out from the multiple rounds of number crunching mind games, I reluctantly decided to move forward with the 2022 RDX. Add the additional pressure during the financing process, I was too exhausted to make sense of any of it. Assessing everything the next day, I essentially paid the advertised price for the 2022 plus an additional $2500-$3000, and I'm not even sure how that happened. Dealerships have reputations for dishonest practices, and I fell victim to them. Moral of the story: don't feel pressured into making decisions on the spot. Walk out and think things over with a clear head. I will never do business this way again. read more

Was deceived by sale associate Andrae who said they had the car on the lot and scheduled an appointment with me. Drove 40 miles only to find out that the car wasn't on the lot. Who schedules an appointment knowing you don't have the vehicle???? And more deception followed when Andrae sent me an email saying he wanted to reschedule our missed appointment. What nerve!!! And for what reason??? To make it appear as though he wasn't the one that screwed up. Definitely not a way you treat potential buyers. read more

Terrible terrible terrible! If I could give this place 0 stars I definitely would! Bad sales people,bad sales management,bad finance department. I went in to purchase a Tesla and I made a appt and I got there and the car was completely dead. Guy said it was my fault for showing up so quick. Like really????? All around worst experience I've ever had purchasing a vehicle and have bought many vehicles in my life. Stay away people and not to mention they have a ridiculous mark up on all their used vehicles. They want 4k to wash and clean up the used cars. Incompetent fools! read more

General manager has horrible customer service!!! Car broke before we left the lot. We were told that the repairs would be made and to go ahead and leave. This was on a Saturday. the car was brought back the next Monday. said parts would be two weeks out. they still have the car four months later. When we called and complained to the general manager and inquired on them possibly buying the car back he stated that he is just going to put a non OEM part on the car and give it to us. We stated that would be unacceptable since we have been paying for a car we haven't had for four months. BUYER BEWARE !! This place has horrible business practice. read more

Very disappointed. Settled on a price and terms. Flew out to DFW and was brought to the dealership. Their $1300 paint, dent, repair was basically non existent. "Car tires have great tread", they were on the tire warning marks.... pictures were taken at angles to not show tears on the interior. Brakes pulled to the left when applied, and the transmission slipped from 2nd to 1st Constantly. If remote buying from them, use a third party company to look over the vehicle. They cannot be trusted, and yes, they are a Acura Dealer With certified technicians. read more

They lack integrity. I purchased a NEW MDX that I found out 2 days later that was driven off the lot as a lease but returned and sold to me as a New vehicle read more

Don't waste your time. I had an oil change scheduled last week and had a few things I wanted them to look over as well (i.e., whistling break), but they forced me to make an additional appointment the following week. So I did, only to be called the day of the scheduled service to be rescheduled because they had no loaner vehicles. My appointment was at 8:40am, they called at 8:45am to cancel. Then to make matters worse, the worthless customer service rep hangs up on me because I point out the time of their call, their unprofessionalism, and the inconvenience (not once did I use profane language or raise my voice). So who's reimbursing me for my time off? read more

Not at all happy with the process of buying a car here. The only reason I give 2 stars instead of 1 is because I do think we got a great car and our sales person Shontel was nice. But the hidden costs such as $2k in dealer prep and pressure to get certified for another $3k made what we thought was the price of vehicle go up by $5k. Ridiculous amount of back and forth trying to walk out and not liking the way they dealt with pricing led to being there for hours. They just moved money around and tried to make it look better even tho it wasn't. After calling them out on it finally got a reasonable price but fought for it. If you like old school haggle and hassle style car shopping then go for it. But not for me. Although we did purchase this car in the end. I hated every minute of the process and will never purchase from them again nor will I recommend. It was truly awful. read more

I recently purchased a vehicle and specifically asked if the tires were in good condition and if they had been recently replaced. I was assured the tires were perfectly fine. With owning the vehicle for less than a month, I already had to replace my tires because the tread was so low. I had reached out multiple times about receiving a quote for new tires and I only received one response and never received a quote. This dealership does not take care of their customers and only wants to get vehicles off their lot. read more

My friend went to the dealership and paid $189 for a diagnostic. Her friend went to pick up the car. All lights and warnings went off before he got out of the parking lot. He went back in and the service manager said the kid forgot to put a main part back on. Had my friend driven back to Killeen she would have had an accident. They did not even offer to reimburse her money. This is unacceptable. I would not even give them one star but you have to here read more

Great dealership. Gave me a more than fair value for my trade, worked a great deal on my new RDX and was nice start to finish. Was a quick and easy purchase. Highly recommend. read more

Grubbs Acura - Our new Acura RDX - Car Dealers Near Me - Grapevine, Texas

This is a zero-star review. Did my best to negotiate in good-faith. Sales managers (so called) were condescending, disrespectful, and dishonest. One of them followed us out to our car literally yelling at us (after they reneged on their own offer). Plenty of add-ons and attempted misdirection. If you're a smart consumer prepare to be thoroughly insulted. Made my purchase next day from a different dealership with no issues (they'll get 5 stars). read more

I've had two experiences with them, both of which left me sour. It isn't just one person; it's everyone you deal with in the car buying process that leaves you wishing you could shower away the experience. The process takes hours and by the time you get to the finance guy, you are worn down and shell shocked, so stay on your toes because they are trained to sneak in the warranties and one must be vigilant. The entire experience was a cliché, with everything that makes people mistrust car dealerships. I was stupid for going back after the first time, but I can assure you I won't be back again. read more

Every car salesman stereotype comes true at Grubbs Acura! They made me come in to the dealership even though they didn't have the car I wanted in stock and could have told me that over the phone. They kept me there an hour and a half, took my keys so I couldn't leave, the whole thing. To top it off, they add in a "pro package" which amounts to wheel locks and floor mats for 3,500 and a healthy dealer mark up! Absolutely awful. Skip these guys and go to Goodson, no BS, no market adjustment, price quote over the phone. Grubbs guy wouldn't even let me take a picture of the quote he ran. Poor sales tactics and ridiculous mark up. You guys are awful. And just to be clear, I am a customer. I was in today trying to by a blue RDX Advance and I was ready to sign paperwork if the process wasn't so laborious and costly. Goodson is lightyears ahead of these guys. read more

What a terrible experience. This is the epitome of bait and switch pricing. Prices advertised online are not accurate and they won't discuss pricing with you unless you are in-person. The sales manager is unreasonable and confrontational. There's a reason they have more inventory than anyone else. Just don't do it. Take your business elsewhere. read more

These are the most dishonest people I have ever met in my life. Buyer beware! If you are purchasing from them, they will try to charge you a 10,000 market adjustment. If you say no, they will drop it down but then find a way to "make-up" the difference by charging you twice for destination and handling. Make sure you go over everything with a fine tooth comb! If not, you're going to be overcharged!! With absolutely NO CHANCE of a refund or even a response. STAY AWAY!! I have tried to reach an agreement to no avail. They know for the amount owed me 1695.00 it's not worth getting a lawyer but they haven't thought about a class action!! Anyone else feel the same? read more

TRASH - THE MOST DISRESPECTFUL CAR DEAL I'VE EVER ENCOUNTERED. JACOB TAYLOR, GM - YOU ARE A COWARD AND A BULLY. WILL TAYLOR III AND TYRONE DAVIS - YOU WILL NEVER GET ANYWHERE IN LIFE LYING AND I HOPE YOU ALL SLEEP VERY WELL AT NIGHT. IMMORAL, UNREALISTIC - FAULTY CARS - DISRESPECTFUL AND THE BOTTOM OF THE BARREL WHEN IT COMES TO A GRIMEY USED CAR LOT. IT CHECKS ALL THE BOXES. MR. GRUBBS SR AND III - THE STAFF IS RUINING YOUR REPUTATION AND BRAND AT THE GRAND PRAIRIE, TX LOCATION. DOUG, DANTE, SIMON, TIFFANY AND JESSIE - THANK YOU FOR YOUR SUPPORT AND I'M SO SORRY YOU HAVE TO BE IN SUCH A TOXIC WORKPLACE. RUN - DO NOT PURCHASE A USED CAR FROM HERE UNETHICAL TACTICS. July 7th, 2023: I purchased a used 2019 Lincoln MKZ. July 14th, 2023: I have to purchase 3 new tires from Discount Tire. Front left had a HUGE impact bubble. The employee at Discount Tire said it's been there awhile due to the state of it...reached out to salesman (Cameron Chancelor), who confirmed I didn't have the warranty that covered tires. He pulled the video with whomever during the intake/recording of the vehicle and said it wasn't there.....he emailed me the video and you can't even see the tire....so I had to replace 2 front due to the impact bubble. $425 for tires Sept 16th, 2023: 7:30pm Lincoln MKZ won't even shift out of gear. My check engine light comes on with a note that says SHIFT SYS FAULT - See Manual. Uber, $20 Sept 18th: I reached out to service and spoke with Doug, who coordinated the towing/warranty/repair shop (thank you, he's literally been my lifeline). He's always available, very professional, and extremely knowledgeable. He's a keeper, kudos to him, and he genuinely cares and takes the extra steps. Uber to work $50 - On my way home, I decided to stop by the dealership and speak with someone to get a rental. I'm put in an Altima. Sept 19th: I received a call that they need to swap the rental, no big deal. I worked close, and Dante came and swapped it out and picked up the keys to my Lincoln. - Now I'm in a Chevy Impala that smells like it's been in the chop shop....leaving work I notice a noise as I'm driving out of the parking lot....I get out to check the tires and notice a big piece of plastic hanging down onto the tire. I have to go back to the dealership and have them trim it. Sept 22nd: I speak to the dealership handling the Lincoln who said 3 week minimum due to back up. I can't drive this Impala for another month. It smells horrible but also made awful noises, very noticeable Sept 23rd: Simone Nardelli assisted me, understood the issues, and swapped me out. I have children to tote around, and I'm driving around in an unsafe car with ENGINE KNOCKING NOISES!?!? This car is legit for sale on the lot. Sept 24th: Driving the new rental MKC and the check engine light COMES ON! Sept 25th: I spoke with Will Adams and will be in by 4pm to switch the rental, yet again. I showed up and had to wait over an hour for the swap. Sept 29th: I go retrieve personal belongings from my car at Lincoln. The car hasn't even been looked at, still parked. I advised I was aware of the turn time and as long as I had a rental I was fine. An hour after I leave Lincoln diagnosed and advised me of the issue. Snapped cord/transmission related. Sept 30: I received a text from Jessica, who advised the car sold and asked if I could switch out. I advised I was not around to do so. Oct 2: I get a call from Will the car has sold, come switch out. I advised him I was off at 4:30pm and could be there by 4:45pm and had to be in and out as I'm my Mother's care giver and she needed a ride to pick up her groceries. I was deferred to Tyrone who knew exactly why I was there and gave me excuse after excuse as to where Mr. Taylor was. I sat there for 4 hours getting the run around and even introduced to Oscar, who broke the news to me that I was not getting another loaner through them. Spoke with Mr. Taylor, who basically didn't believe what I was told by Will, and I needed to get a rental through my warranty. It's now 8:15pm, and when asked how am I supposed to get home, Mr. Taylor said with a straight face, "Uber?" - Uber $35, rental companies open at 8:15 pm, zero. Had I known they weren't swapping, I could've arranged for a rental beforehand. These issues are not minor, and I certainly hope my feedback does not fall on deaf ears. Unsafe, unethical, and I've been completely out of pocket both financially and literally stranded. ~$650 out of pocket expenses for a car purchased less than 90 days ago?!? Daily trips to the dealership for faulty cars and endless time wasted. Unethical, full of lies, and deceitful tactics. read more

Worst customer care I've ever had. Had a scheduled appointment with the salesman and even confirmed the meeting through email the day before. When we got to the dealership to look for the specific car, the salesman passed us to another salesperson who immediately sat us down in her office without even asking which car we were interested in. Then when we ask which car that the had that matched our criteria, she passed us to another salesperson. On top of that, after the visit, the salesman sends me an email wanting to reschedule the appointment he thought I missed. He didn't even know he shook my hand when we got there. No idea who I was, so why even bother sending a confirmation email the day before when you're not even going to remember me? I responded to both the general sales manager and client experience manager with no response. I guess they want to sweep this under the rug. Goes to substantiate all the low ratings of this place. We wound up going to different dealership and purchasing a car that day. Vivian: I was in here yesterday. You wouldn't wait on me. Snobby Saleswoman: Oh. Vivian: You work on commission, right? Snobby Saleswoman: Ah, yes. Vivian: Big mistake. Big. Huge. I have to go shopping now. -Pretty Woman (1990) read more

This dealership is probably the absolute worst that I have ever encountered. From their quality of used vehicles, to the customer service and lack of promptness on issues. It seems as if NO ONE has anything together at all. I came in to test drive a specific vehicle, a 2010 Mercedez Benz. Great mileage for the year. Great on the inside but the outside defintely needed some scratch repair and paint resurfacing. Which was all told to me by salesman Frederick 'Fred' Jones that it would be handled. During the test drive, I noticed a check engine light. He assured that it was only an O2 sensor that needed replacing, no big deal. So I am still ok with that knowledge to proceed. After the test drive, we go through negotiations because I had a specific amount that I wanted to go after the car for, no more especailly since there is some work to be complete on the vehicle before I would take possession of it. A little while after being seated in his cubicle area for 45 mins, he comes back and mentions he has a newer model car with less miles that is within my range of what I wanted. I told him ok we can look but I'm sold on the Benz so this is pretty much going to be wasted time. As he walks me outside, I am directed to a terrible looking Nissan Versa Hatchback, white. I asked him was this a joke, and he was like " Well it is newer with less miles, figured I'd try" Idk what possessed him to even think that was ok but I took it lightly and kept proceeding with the Benz. After another hour of him leaving me idle at his seating area, he comes back with a price that is much better than asking. That could have honeslty been proceeded with before showing me the Nissan Versa but I digress. After I agree to the amount and sign the Grubbs paperwork agreeing to the cost, I am sent over to finance. Ed was my finance guy, he was an absolute pleaure to work with. Very helpful, kind and quick to answer questions. As Ed walked me back down stairs, I stop over to Fred's desk. I am thinking to get some sort of congratulations or next steps of the vehicle and the items that need to be fixed before I took possession of it. He just oddly stairs at me and I am having to ask follow up questions. He guaranteed that the car would be ready for pickup no later than Tuesday the coming week (this deal happened on a Saturday). From the point I left the dealership is when everything gets ten times worse. He provided his cell number in order to reach him if I havequestions while they still have the vehicle. I text him about the deal after reading some items in the contract that wetre not clear. It took him 2 days to respond. By it being 2 days, it was Tuesday, the day I was to pick up the car from having body workdone and a new O2 sensor, right? No. I get another excuse stating that body is backed up but it will for sure be ready before we headed out of town for our daughter's birthday. That day came and I also noticed I left my driver's license there the day before and figured I would pick up the car and license at the same time. I was informed upopn arrival that the car looked great and is almost readhy. Cutting the week in to Friday and our trip out of town, I thought it was best to just say forget it and wait to Monday when we return to pick up. Monday early afternoon while on our way back from out of town, I text Fred to ask if he would be ready for me that afternoon to pick up the car (should have been done at this point). I am told that they sent the car to the Mercedes Benz dealarshi[ for the O2 issue. I was so confused because when I had just asked him Friday regarding the vehicle, everything was great. There was a huge lack of communication and accountability with their sales staff and their customers. When I discover this was happening and I have no car in my possession but finance had already approved my loan, I wanted out. I was not comfortable without having the vehicle and being responsible for something I don't even have nor was in working order. At this point, I startled having a different conversation of canceling the loan with the bank. THe moment I told Fred I wanted to cancel was the moment he started ignoring calls, texts, etc. It even got to the point where I think it may have been communicated to the front desk to either forward my calls or do not answer. I finally got through by using the private block feature on a landline phone ! Long story short, another week of fighting to cancel went on and refunding my $2K down payment, even that took several days to receive a refund. My car buying process was not a good one. I have many more things to add but this has gone on long enough. I just wanted to share my experience a little to let consumers be aware. Don't let the snacks and water in the customer lounge, the overly dressed employees in 110 degree weather or the overly priced Acuras in the front lobby fool you... What you see is not always what you get and this is a great example of that... read more

I brought one of my cars over for a battery test and recall update. I have been having a few issues starting the car, if it had sat for more than 4-5 days without driving. The battery would be dead and would need to jumpstart or charge the battery. I was advised the recall couldn't be done unless the battery was to be replaced, as the battery had gone bad. I was waiting and a text was Sent to my wife on the cost to replace battery. It was $411 for the battery. It was also suggest that the cabin air filter be replaced too. My wife declined the battery replacement and air filter and she then called Me to let me know she declined. She had called the other Acura service center and was quoted $291 million installed and fees. She brought the car over to the competitor and had the battery replaced and also asked about the cabin air filter, they stated that the cabin air filter was not dirty and passed. The battery was replaced, recall updated and a very happy competitor. Now I have had the same thing happen in the past of high prices, so I called to several competitors and got their pricing. Grubbs did match competitors pricing. Just beware it seems like Grubbs is so much higher on serving than others. Very disappointed, but the service gentleman was super friendly and nice. I did reach out to service manager when he sent a follow up email to see how the service went. I pretty much stated the same as above and included the receipt and documentation from competitor. This was 5 days ago and still no response from manager. I think the have lost a customer when it come to car purchase too. I did get another test drive in while waiting at competitor. I think the competitor, Park Place Acura, just earned a new customer for service and buying a new car. read more

Be prepared for the mandatory dealer add-ons and "market adjustments". Sticker on the Acura certified vehicle was $41K, but that's only where the funny numbers begin. It's $41K plus another $4-6K in mandatory add-ons BEFORE you add TT&L, and if you push back on those they'll come clean that it's really about "market adjustments" to sell over MSRP or recommended purchase price. Seriously, the sales rep was really nice and helpful, but clearly has no other choice but to play the Grubbs financial games. Just be upfront and slap a $45K price on the window sticker if that's really what it will take to purchase the car. I appreciate the experience we've had with Lexus, where the price already includes the certified Lexus services and the walkout price is the sticker plus TT&L. That's honest and a customer centric approach, even in 2022 where there is little movement in price. read more

Hands down the best place to buy a car, Allison p. was super kind and helped me through all the steps. If your wanting a car ask for Allison, you will not regret your decision read more

Mike DeLeo was a great help and super nice! You definitely want to ask for him when you go in! Everyone was very friendly and I got the best deal in the whole dfw area! They honored the price they promised me before I drove up there! read more

Grubbs Acura - 2021 Acura RDX - Car Dealers Near Me - Grapevine, Texas

I purchased a 2021 RDX from these folks and I have had the worst experience! To begin, I felt pressured into buying this vehicle after being given the option to drive it for almost a month. Good faith right...not! When it was time for me to trade my 2018 Toyota Camry they tried to lowball me on my value and changed the numbers many times on my paperwork. When I went back to review my docs I noticed that I was not given the right amount. The correction was made and at this time I also requested to have the warranty package taken off. I was told that the warranty had been cancelled, and still as of today 4 months later. The warranty still has not been cancelled. I've been told by the Finance Manager that he was not in charge of Accounting and that the cancellation had been given to this department. Today as of 2/25/22, the policy still has yet to be cancelled, and I was told by Allstate that they would reflect whatever date the dealership put in for the cancellation. I've called and can't seem to get anyone to help me with this! Additionally, at the time of purchase, my car was not delivered properly. Having to take the vehicle back to the dealership to confirm that there was fluids in the vehicle after trying to use the windshield wiper function. I should have went to Sewell :( Never will I buy or recommend this place! Don't buy from Grubbs! read more

These guys are awful to deal with, deceiving, and liars. Son and I were prepared to pay sticker price for a car being advertised on cargurus, after five (5) days of back and fourth and talking with a Sr. Sale Associate named Al, we noticed they added a $2,495 fee to recondition the car that was never advertised. Done with these scammers. read more

AVOID this service department. I have no desire to ever go out of my way to this Acura dealership for service. The guy that was my service advisor the first time (can't remember his name) he was AWESOME and the only reason I came back to have the most disrespectful, unprofessional " Dept. Manager". I simply asked for the service record to show that I was getting my car serviced for a Service B. Not an oil change... I paid over 700.00 for an oil change and tire rotation?? Um no. I asked them to make those changes so that my maintenance records would be accurate for resell value. The department manager or lack there of comes storming outside and bangs on my window with his business card and tells me to go ahead and write a review. REALLY and you are an angry person, Josh. ( I am not sure if that is his name or if he is even there after 4 months.) I DO NOT recommend their service department, read more

Shysters. $21,500 vehicle, wanted $600/mo for 72 months (Double the listed price). Not worth my time.

Wow. I really wish I'd checked reviews before I bought a car from grubbs acura. The preowned car we purchased it fine. The price is acceptable and the car is nice. HERE IS YOUR WARNING: don't buy any extras while working the finance department. They will tell you anything to sell the add-on. In my case, I purchased oil changes and tire rotations for $1,608. When I followed up on how to take advance of this upsell, they said I didn't own it. When I provided proof that I had paid for it, the outline of the purchase was nothing like what the told me sitting in the finance department. They then sent a electronic form to fill out to cancel and obtain a refund. No reply. So I just called Elizabet Reinhardt to follow up on the process. Her voicemail is full. I called right back. The same guy answered and hung up. Do yourself a favor, shop elsewhere. read more

I drove all the way to Weatherford and these guys wouldn't even deal at all. They are taking advantage of the car shortage and trying to screw people. They have most folks over a barrel when they need a car. Make the drive to Brownwood. Much nice people who treat you fairly. I got a better car for less money. Got an Avalon with miles, a newer car and saved money. I love Acuras, but my Avalon kicks the crap out of the TLX. Faster and better looking. 375 horse power. It leaves that Acura in it's dust. read more