It appears this location escaped their bad reviews during the move by changing their name from Huffines Subaru to Huffines Kia, hence 2 different Yelp pages.
I went to the previous location for almost 3 years having a great sales experience and good service at first, but stopped 2 1/2 years ago and refused to return. I won't get into all the details from the last review but it would be sufficient to say that I felt the service department and manager were shady and couldn't be trusted.
Last month, while having some car trouble, I discovered my battery was horribly corroded. Shocked my new dealership didn't catch it, having limited time to deal with this and feeling this location owed me a replacement (it was still under warranty) based on our history, I cautiously reached out to the service manager.
I do my best to be fair, and despite the fact that I will not return here, I'm raising my rating by 1 star based on two visits and a handful of calls.
The service manager invited me to drop off my vehicle that evening so they could get to it in the morning. I was reluctant. I didn't particularly want them to touch my car as there have been unpleasant surprises in the past. I would've preferred handing them the battery and then putting the new one in myself. However, that is not the terms of the warranty and also, you can't really mess up a battery.
That being said, I did NOT want them touching anything else and made it extremely clear on the phone and in person that I knew there were codes on the dash, but I did not want them to work on anything else except the battery. I was going to see how many codes remained and proceed on my own.
I received a call the next morning that they replaced the battery but also discovered the other problem- a bad transmission valve body. They went above expectation by informing me that Subaru had extended the warranty on this part and that they could have it replaced at no cost to me in 5-6 hours. I was nervous. I didn't really want anyone here to work further on my car, but I was dealing with the time constraints of my commute and having an event in another city that evening. I hesitantly agreed.
Over the phone I was noticing a lot of the same behaviors that led me to find them shady in the first place and was quite anxious. However, in person, I noticed a real effort to change some of the behaviors that I had mentioned in my last review. I was glad it was fixed and they were very gracious to me.
The new lot is larger than their old one and has a good layout. The waiting room is much nicer than their old location with a variety of drinks, coffee, popcorn and a few bagged snacks. They have lots of comfortable seating and several TV's and I witnessed the staff interactions being very friendly.
I started to think I had either judged them too harshly or they had really changed. I was told to contact them if the same lights came back on.
About 3 weeks later, some of the same lights came on. Since those warnings were the same as before, I was worried that it was related to the transmission. They saw me that afternoon and after 30 min the service advisor told me it wasn't anything they had done and it was a random misfire code.
Though relieved it wasn't related to the previous work, I asked for clarification, but was blown off and told it was probably nothing. I explained that I was going on a multi-state trip and wanted to know the actual cause. I was going to give them more business, but what happened next reminded me why I stopped in the first place.
With great condescension and aggressive body language, I was told it would be $140. You see, I understand that this extremely rude and unprofessional response to me came from an assumption on his part. Clearly, he thought me telling him not to do anything else the previous month was because I didn't want to spend any money, when in reality I didn't want them touching anything more complicated than my battery and creating more issues (based on our prior history). He jumped to conclusions and let that dictate how he mistreated me. Clearly doesn't know who he's dealing with.
I immediately answered that this was fine, I would go elsewhere. He stalked off, but presumably realized he had been out of line and returned to ask if I wanted my car washed. I firmly told him no and that I wanted my car so I could go elsewhere. Then he and a mechanic surrounded me at my car, talking down to me as men in this industry often do. Though insulted, I remained polite to make my exit faster. They gave me no code report or proof I was even there. That will be the last they see of me.
Guess what? It wasn't 'nothing.' That's okay though, it wasn't a surprise. I went to a shop that charged me a third of the amount to diagnose my vehicle. They even managed to be honest, respectful and were horrified when I relayed the story of how I was blown off and why I needed a diagnostic in the first place. read more