I requested a certain type of truck from Xavier. He told me not to worry about it because he would find it. It only took him less than a day! Here I am with my dream truck. Thank you Xavier for providing the best experience each time we meet up for a deal. If you're looking for your ideal vehicle don't hesitate and reach out to him. read more

Bill Utter Ford Sales - F250 - Car Dealers Near Me - Denton, Texas

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I don't usually leave reviews, but after multiple experiences with this dealership's service department, I feel obligated to warn others. A few months ago, I brought my 2022 Raptor in for The Works service package. After getting home, I noticed part of my splash shield had been left off during the oil change. I called the dealership, and they asked me to come back. When I arrived, they couldn't locate the missing piece and told me they would order a replacement. A few days later, they called to let me know the part had arrived. I told them I wouldn't be able to bring the truck back for a few days, and when I finally did, I explained the entire situation to the service advisor. He seemed confused at first, but eventually told me he had figured everything out and that they'd take care of it. I waited in the lobby for two hours. When the advisor came to get me, he said my truck was ready. Given my previous experience, I decided to verify the repair before leaving. To my surprise, the splash shield was still missing. I had just spent two hours waiting for absolutely nothing to be done, yet I was told the repair had been completed. That completely destroyed my confidence in the service department. Fast forward to today. I had no choice but to return for another The Works service since there aren't many Ford dealerships in my area. Before handing over my keys, I explained what had happened during my previous visit and emphasized that I simply wanted the work done correctly. The service advisor assured me everything would be handled properly. A few hours later, I received a call informing me that the technician had forgotten to put my wheel lock key back in my truck. At this point, it's no longer an isolated mistake, it's a pattern of carelessness and a lack of quality control. When customers are paying to have their vehicles serviced, they should be able to trust that basic procedures are followed and that their vehicle is returned complete. The service advisors have generally been polite, but the repeated mistakes and apparent lack of oversight reflect poorly on the leadership of the service department. Based on my experiences, management needs to take a much more active role in ensuring work is completed correctly before vehicles are returned to customers. read more

Great experience with Francisco buying my new to me Ram! Got the whole thing done in maybe an hour. Best thing about this dealership is that they don't charge you for all the add on's that some dealerships do, so their pricing is pretty straightforward. Yall got me in my dream truck! Thank you Francisco (and manager Mike), I'm beyond thrilled! read more

Bill Utter Ford Sales - My dream truck! - Car Dealers Near Me - Denton, Texas

Best experience at a dealership I've ever had. No haggle pricing and they work to come to a solution that works for you. 10/10 would recommend bringing your business and asking for Xavier. read more

First off, I waited inside the sales building for 15 minutes and multiple workers walked by me. I then went outside and found a salesman myself to get help with a vehicle. He told me they did not have that vehicle, as a stared at it and he scoffed then walked off. Interesting sales tactic. I downloaded yelp to make this review. read more

I just bought my first car and it was the most AMAZING experience!! Matt and Xavier made the process seamless and very enjoyable. The service was fantastic and I will be using this dealership for everything from now on!! read more

Mr. Xavier P. Exceeded all our expectations! His honest and warm demeanor made our truck buying experience AMAZING!

Upon entering Ford, our expectations were low, especially after a disappointing experience with a previous dealership. However, Mr. Xavier exceeded our hopes, transforming our car-buying journey into a positive one. His approach was refreshingly straightforward, thorough, and honest, which made us feel comfortable and unpressured throughout the process. Ultimately, we left feeling confident that we had made the right choice. Highly recommend speaking with Xavier Perez read more

Purchased my vehicle from here less than 2 weeks ago. Put 1k miles on it then I noticed the serpentine belt is frayed needing to be replaced. Idk how something like that is overlooked but the vehicle is blue certified. Anyways just make sure you get a PPI before buying from here. I wrote a review on google and they told me to contact them. I was under the impression I was being given a special P# to talk to someone who could help. Nope I realized it was just the general P#. Nonetheless I called and told them about my issue otp and was told someone would get back to me as whomever deals with the complaints was not in that day or working from home. I then went to a closer Ford to see if it's something that would be covered under the blue warranty but they didn't cover it. In the meantime I was able to find the P# for my sales guy but he wasn't helpful at all. Il be out a few hundred dollars because I didn't do my due diligence from the start. If you do go here don't go for the advertised ford warranty as it doesn't seem like it'll do you any good. Only reason I bought a ford from ford was because of that. I could out purchased the same Bronco for less somewhere else. read more

Had a battery issue that Colton went above and beyond getting me taken care of. Was definitely a very pleasant experience.

Great place to buy! Having purchased many vehicles in my life, I appreciate a dealership that doesn't play games. There's no hidden fees or add-ons when you get there. The low prices advertised are the actual prices you pay with no other BS added to them. I really love that you can pick your own accessories and not have to fight paying for stuff you don't want. It's really cool they use local vendors and give you the same price the vendor would give you. It says a lot for a dealership that supports smaller businesses in the community. I also like that it has been family owned for over 67 years. Don't get lured by the big city dealers advertising false low prices and high trade values; those guys make it up by sliding in those surprise fees when you get there. read more

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Don't promise a price to a person then when they get there your price goes up. Pretty messed up how they do people here. Wouldn't even get a star read more

Honestly buying a new car has always been annoying, until I came to this dealer. They were able to help me out. They gave me their best pricing on a Ford F-150 over the phone I walked in signed paperwork and walked out with a new truck with ease. Ask for Xavier! This guys is insanely good at what he does, he treated me like a human and not a number. You can tell that Bill Utter is a family owned dealer based on their employees way of treating their customers. 100% recommend this dealer, after this purchase I will definitely be back! Again ask for XAVIER PEREZ! read more

I have been buying vehicles from Bill Utter Ford since 1984. Their sales, service and body shop are great. I would recommend them to anyone!

By far the BEST hands down experience at Bill Utter. Casey Patton was my associate and treated me like family, from initial contact to leaving in my new car. 5/5 for the Bill Utter Ford team! read more

Woah. Very very impressive. I drive a lot, and I trade cars a lot. This acquisition was my 37th in the last 20 years, and it might have been the best experience out of them all. Very impressed with literally everyone I came into contact with. The young gentleman running the reception desk in the new car building was super kind and awesome, Ivan my sales person put up with lots of texting all day long, and was responsive and communicative. David in finance was ready for me when I arrived. Treated me with respect even though I didn't want any add ons or warranties, and the Used Car manager Dan was incredibly nice. He was one of those men that smiles with his whole face, you can just tell he's a nice guy. I got a fair deal on their car, I got a fair deal on my car. The car I bought is in excellent shape, low mileage, and I couldn't be happier. Thank y'all. 5 Stars all the way around. Classy place. It was noticed and appreciated. read more

Had an amazing experience at Bill Utter Ford! Friendly team, great deals, and fast service!

Customer service was extremely disappointing. Came in to look at some trucks to test drive and they dismissed us when we said that's all we wanted to do. Also made a comment about if we couldn't afford a truck then to come back when we could. Probably won't be back here when we buy this summer. read more

I love this dealership! I've bought two vehicles here since we moved to the area, and I've been extremely pleased with the experience each time. I use the dealership for maintenance too. The staff is pleasant, helpful, and honest, and they never use hard sales tactics. I always feel I've been treated fairly. Bill Utter Ford operates the way a car dealership should. I will be a customer for life. read more

I'm a 61-year-old woman who has never had a car payment. I was in an accident, only had liability insurance. I was in desperate need of a vehicle. We live 5 mins from Bill Utter and thought I'd them a try. Worst mistake in my life. The salesman Dominic came across as a go getter willing to work with me. I explained to him that I have never purchased a vehicle from a dealership and had no idea how the process went. I gave him my paperwork, paycheck stubs, driver's license etc. He took it the finance dept. He returned to tell me I had no credit; I had no idea what that meant. Next thing I know I was approved signed some paperwork Dominic told me that he was going to have freon put in for me and I left with a 2019 Jeep Cheroke NO PAPERWORK in my hand. I was out of there in less than an hour I didn't even how much the vehicle cost. Got home and my kids were like, Mom, we think you got taken advantage of you need to go back. I did I wanted to see to if I can return the vehicle, since the financing hadn't gone through, I wanted something smaller. I got the run around from Britney that was day I was given my paperwork. I was not offered any warranty and when I asked if I could get it, I was told no because I had already signed the paperwork. I left upset and disappointed. A couple of days later I went back to speak to the general Manager. A man, Andrew, took his time to listen to me and understood where I was coming from. He's the ONLY there who seemed to really want to help. Well, come to find out that Dominic no longer works there for making bad deals. But still they refused to help me. I truly believe they were 'kicking me down the road' so they could get the funds from the bank. The next day it rained, the windshield wiper sprayer was NOT working I look under the hood and saw the hoses to the windshield wiper spray were disconnected. I fixed that and then realize the cap was missing from where you put freon in. They left the cap OFF. I went back to the service dept. all I wanted was the cap to be put back on. A young man, Jacob, told me that they had fired a mechanic for doing shotty work. I'm thinking, first Dominic and now a mechanic in less than a week. Jacob went to speak with Nick in the used car depart. I was told to come back on Monday, that I would get a loaner and they would fix the problem. That, to me, seems really odd considering all I needed was for them to put on a $14 cap. I was taken advantage of because of my ignorance when it came to purchasing a vehicle. No one sat down with me to explain ANYTHING. I will never step foot on that lot again and I will NEVER recommend them to anyone. read more

I recently purchased a 2024 Ford Edge Titanium. It was the best experience I've ever received while purchasing a new vehicle. Micah went out of his way to make sure I had the vehicle I WANTED, all the bells & whistles. I was treated with respect and he went above and beyond to make the sale happen. The manager, Jacob Freeman is AMAZING too. He also went above and beyond to put me in the vehicle I wanted!! I had to leave for a family emergency but they still worked my deal and texted me with updates. I highly recommend this dealership and ask for Micah when you go!!! Thanks guys!!! read more

Bought new vehicles from Huffines Dodge and Bill Utter Ford recently so I can say this with conviction.... Regardless of the state of the vehicle market, customer service, support and general sales flexibility IS still in play. NOT at Bill Utter Ford however... Had I not been between a rock and hard place on sale, I would have bought somewhere, anywhere else. Sales started by the old bait & switch. Internet showed 2 cars available and we were there when doors opened. All the sudden, the one we came in for (which was $5000 less) wasn't there. Sales guy tells us some Bs story of why it was not available to us although the person we called earlier said it was there. Anyway, we start what would be normal negotiation on price. After 2 hours, manager Chase comes over and literally says "due to state of market, we don't have to move on price". At this point we had wasted so much time and just needed to get something moving. We buy the vehicle. No normal clean up. No normal delivery prep. Just "here ya go". The very next day, urgent errors pop up on the dash shutting down electronics, power windows and even the AC. Only 27 miles on it and this shit is happening. Internet search on errors say do not drive and take to service immediately. Now unusual events for the weekend, we take the car to Bill Utter Service before they open. At least 12 vehicles already in 2 lines. We had no choice but to wait and miss more work. Service manager said it would be 2 DAYS before they could even look at it. They had us by the balls again with a brand new car!!!! After MANY calls and threats, service magically calls us end of day and said they couldn't duplicate and come get it. No work performed. We lost 3 days and countless hours from work for service to do nothing!!!! No apologies. No explanation. Nothing. (BTW no callbacks that were promised from sales managers either throughout event) When the plates came in, sales guy told us to come up and he would put them on.... No biggie right?! Nope... when we arrived and asked for plates, the receptionist passively gave them to us with nothing said. We asked if they would put them on and she looked confused. She walked and asked some other guys and came back and said "go to Service". We did. We pulled up and 4 service managers were standing around gossiping. We sat there for at least 10mins looking at each other when they finally gave each other pats on the back and walked away to separate offices without so much as a hello. Finally went inside to have a slew of service managers standing there where one finally sent a kid out with a screwdriver to complete the simple request. Again, no apologies. Nothing. Never again! Be warned. These people do not appreciate your patronage and they absolutely suck at customer service and support. Do not buy here. read more

I bought a $32,000 used vehicle from this dealer that had a complete failure in the 4th month of ownership that was quoted $7,300 to repair. Used sales manager Ken spoke to me on the phone and stated that the manufacture should cover the cost being that their warranty was only 60 days from expiration. I pointed out that I bought the vehicle from them, not the manufacturer, and that my warranty with Bill Utter Ford was only 39 days past the 3-month warranty. Ken disagreed, seemingly holding the manufacturer to a higher standard than Bill Utter Ford holds itself. The next part is most concerning. Ken's recommendation was to buy a used replacement part and have a third party install the part so that I could get rid of the car. I questioned the morals of this option as it would only put someone else in the same situation I am in, to which Ken responded: "Maybe, maybe not". Anyone considering purchasing a used vehicle from Bill Utter Ford should consider my experience before doing so. read more

Our Foolish Hooters Passport tour stop 7 and 8 was to Bill Utter Ford in Denton. They were promoting the Hooters passport with two stamps and they were giving away a truck to one lucky winner. As part of the promotion they offered an additional $500 off best price you could do in making a deal to buy a car. OK, the location looked new and had a great customer lobby, the receptionist that stamped our passports were very pretty and very nice. The Boom boy saw a red (see picture) Shelby Mustang in the lobby, he wanted it but was surprised when he saw the $54000 sticker price, DOH, the Batmobile was jealous. We did not buy a car today. Back to the Batmobile, onward foolish boys! Would I go back? Yes next time we need passport stamps! read more

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HOW BUYING A CAR SHOULD BE!!! Theres NO bogus reconditioning fees, add-ons, or protection packages they surprise you with. Phil Tysinger was my salesman and was awesome, he's been with the dealer 16 years. There was no pressure to buy the vehicle, he left me alone to inspect it as thoroughly as I wanted and answered any questions I had. They gave me a great trade in price, and had their vehicle listed at a fair price. Mike was the finance manager I worked with, and he's been doing this 30 years. Their experience shows. They treat you like a person here. Other dealers finance departments always want you to buy these extended warranties and are so dang pushy about it. Not here! Mike showed me what they had available, asked if I would be interested, I said no, and we moved on. The ENTIRE process including finance application, test drive and inspection, and all paperwork took 2.5 hours. Thank you very much Bill Utter Ford! If I need another vehicle I will be making the drive back here! read more

While I was in the market for a vehicle, dealt with Adam Russell. After a month of emails, I stopped by (he was never once high pressure or pushy to get me to come by). I was certainly glad I stopped by; Adam had inspected the vehicles I was interested in prior to my visit, to ensure they were clean and in tip top shape before the test drive. their prices were more than fair, and also gave me a good amount for my trade. Family circumstances changed so I ended up not purchasing a vehicle; however Adam was never pushy, he offered for me to take a vehicle for the day to ensure the family did like it before any financial commitments. Adam was transparent, a stand-up guy and I'd certainly return! read more

Terrible experience. Got the run around from a salesman. Made my son wait for a long time and he never came down on price. I inquired via internet the next day surprised to be told a much lower price than previous quoted. I told the salesman my son was on his way with a check to buy the car. On his way there he found out they sold the car out from under us. Poor business practices. They give used car salesmen a bad name read more

Ok, I gave Bill Utter time to get back with me as per there quick response back. It has been 7 days and no one from Bill Utter's Service Department ever called me back -- which falls in-line with their bs. Really if you are not going to call back then don't say it. This reflects badly on you and your dealership. I stand behind my assessment on your inept diesel mechanic(s), you selling an inferior product, and overall I would avoid this dealership and probably all of Ford products in the future. Again, I state -- AVOID BILL UTTER FORD. And if this is any indication of FORD QUALITY -- DON'T BUY A FORD EVER!!!!! read more

I contacted Bill Utter through their website and had a good experience up until the day I went to purchase the vehicle. When I went to purchase the vehicle, they tried to short me the $3,500 Ford rebate. I had already discussed and been promised a lower price with the internet sales manager and the price they showed me was exactly $3,500 higher than what I had agreed to. After going back and forth with their sales manager, they blamed it on a website error; in reality, the dealership was trying to pocket the $3,500 Ford rebate. Bill Utter also offered me much lower than the standard book value on my trade in. When I tried to negotiate, they budged very little and I left. I drove 30 minutes to another dealership and completed the process in less than 3 hours and got a lower price on the car and more for my trade in. Buyer beware. read more

I brought my 2012 mustang in for a pcm ecu flash that they were over charging me for which was 300. for a 20 minute computer reprogram after several weeks they called me to say we did the flash but are having trouble getting the car to shift correctly so we will try other things in order to get it right . a month goes by and they said the tech says that it's the shifting solenoid and it will cost me 1000 dollars for replacement and I said how is it possible when I had no shifting problems it was just that I wanted my computer reprogramed cause there was a tuner installed and it's out of date and I didn't have a tuner so I needed it flashed anyway after the advisor insisted that I needed it so I agreed after another month goes by they tell me it's ready so I go and pay for the work done and as I go to drive off my car redlines and won't shift into the gears needed so I returned it and they have the balls to say oh the tech now recommended a new transmission and I was furious so they took it back in after I had a meltdown and after another month all they did was let it sit there and say well there's nothing else we can do you need another transmission and it's 5600 hundred dollars and I was pissed and I tried calling management there and I was blown off by them not even a call back to discuss what happened now I have a car I can't drive and lost 1043 dollars for work that was never done they will be hearing from my lawyers office for sure Bill Utter Ford has no concern for customers and take no responsibility for quality and will rob you of your money don't take your car there for services unless your okay with getting robbed and cheated never again will I trust Bill Utter they are dishonest and have no concerns about anyone read more

We just bought our Ford Explorer from Bill Utter Ford, Dan was very helpful, stayed in contact with us all this week while we were trying to get our bank/ credit union figured out. Step by step all the way through helping us. We love our explorer already. Good price and friendly service. We're so thankful we found them on Maps! read more

I was looking for an used truck. I found several online from their dealership. After reaching out, I was promptly contacted by Adam Russell. He was great to deal with. Very responsive, provided lots of details on all the vehicles I was interested in. He was not pushy... just responsive and informative. Once I settled on a vehicle that met my needs we were able to close the deal in a very fast an efficient manner. I had my own financing, but they offered to see if they could find a better rate. The checked without running credit inquiries. So no impact to my credit scores. They discussed other add on options (extended warranties, gap, etc...) They were not pushy about it. They simply offered them up, explained them, but never were over pushy about it. Overall a good, efficient experience. I would definitely consider buying from them again. read more

Wonderful experience purchasing a truck! Bill Utter Ford was very low pressure but at the same time very hard working to get our business (aka getting the price right). Doug Peyton was the salesman and was incredibly knowledgeable and helpful! The way the sale and management acted and worked is the way it should be done at ever dealership! Ford should use this dealership as an example for salesmanship and ethics. read more

Bill Utter Ford Sales - Great working with Doug Peyton on the sale team at Bill Utter Ford. - Car Dealers Near Me - Denton, Texas

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Wow!! Talk all about an OUTSTANDING car buying experience. Listen, I don't do testimonials but this has to be said. My sales pro, Will Shropshir, provided a totally stress free buying experience. NO back and forth haggle with behind the wall manager, no double talk, and strange math. Just straight up negotiation and bottom-line fair dealing. Will was able to sell me anything new or used and he showed me everything I wanted to see. I recommend Will and Bill Utter Ford to all. I walked out on two dealerships for sales nonsense in my local area of Keller. Wish I had known about them sooner but the wait was well worth it. read more

We purchased my daughters car there and have been in a few times for warranty issues, no problems. The minute warranty is out, Bill Utter Ford wants to charge a diagnostic fee of $100.00 just to look at it! We bought the car there and where is the loyalty to your customers ? I'm very disappointed in this particular dealership. read more

We purchased a used vehicle in Jan of 2016 within the first month of having it, it was in service 2 times for a total of 28 day because of engine problems (car jerking to a stop multiple times while driving),and a check engine light. After being told the 2nd time that they had ran all the test they could do e repair for problem and reset the light they couldnt get it to replicate. 3days later check engine light came back on. I called and was told that since all test had been run there was nothing to worry about unless it mechanically acted up not to worry about the check engine light it was a dummy light. SO I TRUSTED THEM. Mind you i had the warranty they gave PLUS an extended warranty was purchased that would have covered engine issues. Any time there has been an issue it has been taken in and the check engine light has remained on and all maintance records have been maintained. fast forward to August of this year, a light comes on that says loss of engine power, i call and have the car towed to Service department. Long story short it needs a NEW ENGINE, and my extended warranty is expired by 600 miles. AND THEY HAVE NO RECORD OF THE FIRST TWO VISITS TO SERVICE FOR ENGINE PROBLEMS THAT THEY HAD THE CAR FOR A TOTAL OF ALMOST A MONTH....NO RECORDS AT ALL.... i had to provide those for them. The service director was completely clueless and made multiple statements, about what was wrong with the car and what all they had done when explaining to me that they couldnt help me but also couldnt explain why they had no record or 2 service visits that were for the engine problens . Basically i have been told that because the original problems happened last year (2 weeks after buying it) and 35,000 miles before now and their service department refused to keep it longer as we asked multiple times to figure out the problem and instead we were told "its a dummy light" they can be of no assistance to me because basically its not their problem. After reading other reviews i see now that lying , and shotty work, and not standing behind their work is not uncommon i am very dissapointed and would like to have this handled before further action is taken, I have left a message for the GM and am waiting for a call back, i fully expect that SOMEONE at this location will take a stand for whats right and back their actions up by coming up with a solution that does not cost a customer an additional 10k. read more

Well they never fixed anything.i left messages on top of messages and nothing. I lost my son 2 months ago. And have not only gotten cancer but stage 3 kidney disease. Sitting her trying to sleep a wrecker came to repo my crappy car. Still no tires just balloons and power steering pump still broke. No air or heat. Have chemo in morning but guess that is off. Really I think it is time to give up. Donna lied right to my face saying she would call if they were going to repo it. Never happened Can't trade it 6 dealers said it would be sold for junk. They might get 200 out of it. I owe more now than I did when I bought it 3 yrs ago. Thanks utter Ford and Donna for your help (LoL) and you lying to me. Thanks for making the decision to stop the chemo. Understanding it cost 11000.00 to bury my son that I am having to pay out. I raise 4 grandchildren and live on disability of 1200 a month. Thank you read more

I bought a white Rx8 about a year ago from Bill utter ford. I had them send me detailed picture of the car before I bought it, I got the pictures and it was perfect!, I had the car shipped from Texas to Wisconsin. When the car was delivered to me I noticed it had a wing on the trunk and thought that was odd, because in the pictures they sent me the car had no wing. I thought it was no big deal, it looked nice. However now the paint has been chipping off underneath the wing, My husband took the wing off to inspect and there had been drill holes in the trunk lid to put the wing on and they used Phillips screws to attach it!! the wing was not put on correctly and I didnt even want the wing!. so now thanks to Bill Utter Ford I get to replace my trunk lid because its cheaper than having it re-painted. in order to repaint it they would have to weld closed those extra holes in the trunk. read more

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No not a single star. I've purposely downloaded Yelp to warn others of their service department. I took my truck there for regular Works package. Change the oil, rotate the tires, and just make sure everything is alright. After a short while I'm approached by a service manager to be informed that my truck is past due on a transmission service and an EFI cleaning. I agreed to having these services done as I put my faith in the professionals in the service department to know what is best for my vehicle. I ask if it really needed the EFI cleaning as I use a fuel treatment product to do this. I was told that that stuff is junk and I should stop wasting my money on products like that. Well ok I want my truck to run at its peak for a long time. WRONG! After a little research while I waited many websites agree that the service I was sold on is not necessary if you treat your fuel regularly or use top tier fuel. Now I'm second guessing the transmission service. Now I'm going to Fords website because the manufacture has set a maintenance schedule that should be followed. After scrolling through many hundreds of PDF pages to find the schedule and discover that if I follow the service departments schedule I'll be performing this service 5 times before the manufacturers 1st recommendation. By now my truck should almost done. I try to ask why I was sold on things Ford isn't recommending for a very long way down the road? The answer, "with extended driving it should be done sooner". But Ford says it won't need done until.... Again I get "I wish I could throw that maintenance schedule away because Ford doesn't know what they are talking about". REALY???? You know better than a company that's been the best selling truck on the market for longer than you've been alive? OR you want to fill the coffers to increase your bonus this month? My advise, when the up-sale comes ask to see the recommended schedule, ask to see the damaged part or more importantly do your own research before letting them lighten your pocket for things you may not need. Get a second opinion. read more

I will never buy a car anywhere else. I bought my first brand new car from here. On my own. Which is terrifying at the age of 20. Catrina made it an absolute pleasure. She worked to get me the price I wanted & she helped me pick the best car. 10/10. Absolutely wonderful place with a wonderful staff. Could not be more pleased. read more