You know when everything is going well on life and out of nowhere your car starts having problems…read more My car wouldn't start so I needed a new battery. I called the dealership and found out I still had warranty on the battery. Which I was like thank God. Mind you I needed an oil change as well but I had been putting it off until payday. Jason S. was very helpful and caring. I guess he could see that life was lifing and they took care of my oil change as well as my battery. I appreciate you so much Jason as well as the service department!

We've been loyal customers at Lewisville Autoplex Mitsubishi for years because Tyler treats our…read morefamily like family. Unfortunately, yesterday, the Service Manager Doug Williams gave us a hostile, deeply manipulative experience. We brought our new Outlander (39k miles) in for a brake warning and received an inflated $3,600+ quote full of optional maintenance. When we declined, Doug became aggressive, claiming we couldn't leave with our car and forcing us to sign a waiver just to get our keys. They then intentionally stalled us in the waiting room for TWO HOURS without performing any work. Instead of honoring Mitsubishi's 5-Year/60k warranty on a failed caliper, Doug resorted to high-pressure bullying. As a Black, LGBTQ+ couple, the blatant disrespect made us feel entirely targeted. See Tyler, but stay far away from Doug.

This place is deceptive! I do not recommend. We drove off in a Colorado Chevy 2017. Found out that…read morethe heater didn't work. So we took it to a shop. Well that's where we found out that heater went out and the transmission had multiple codes! MULTIPLE CODES! They(Drive Time)had been swiped it clean in the past! Long story short, we took it back to Drive Time. I then went to a reputable dealership and bought different vehicle. While in the process I was alerted that Drive Time had blocked me from being able to use anyone else for financing a vehicle. Basically, I would only be able to use Bridgecrest to finance a vehicle. Well fortunately I received some help and also was able to bypass due to having a great credit score! Needless to say, I would never recommend dealing with Drive Time! The deception of swiping the codes clean is despicable! The worst thing is you sit there and visit with these salesmen and they lie to your face about the quality of vehicles they're selling!

Terrible experience here Mike and his team got me in a car that immediately was in the shop after…read morepurchasing the vehicle. Gave me 1-800 numbers and never solved my issues. Worst experience I have ever faced with a dealership and likely the worst 2nd hand vehicle I have ever experienced. They are not willing to add help anywhere and just say this or that is out of their control. Edwin, Zane and Mike said the cars go through a deep inspection and I'm likely needing a new transmission right out the gate on a car I just purchased last Thursday...

Janet Moore was amazing. Turned in my lease today, and she could NOT have been any better, kinder,…read moreand more patient with me. Kudos to her for being so nice!!! Would recommend her for anybody looking at Honda's. Had multiple leases through them and was ultra easy and affordable.

Absolutely terrible experience. Came in to simply get some answers, couldn't even get the basic…read morenice hi hello. Checked my vin and said that's all they can do. No other help or assistance, then laughed and make snarcky comments. Do not come to this dealership for quality customer service.

**My Experience with AutoPark Dallas in Dallas, Texas**…read more Based on my experience, I believe AutoPark Dallas engaged in deceptive and misleading sales practices. I would strongly caution anyone considering buying a vehicle from this dealership to be extremely careful. AutoPark Dallas makes the following statement on its website: "The team here at AutoPark Dallas is dedicated to offering a level of customer service not usually found in the automobile industry. Thanks to years of extensive car buying/selling experience, we pursue quality used and new vehicles that are hand-picked from factory sources. Our love for automobiles and dislike of 'traditional dealership tactics' is what motivates us to provide the service we do! The pride we take in continuing this service long after the vehicle has been delivered is what we strive for! Looking forward to making every effort to see that our customer is completely satisfied and a friend for life!" In my opinion, every part of that statement was proven untrue during my buying experience with Jay and AutoPark Dallas. I purchased a vehicle from AutoPark Dallas as an out-of-state customer. After the vehicle was delivered, I discovered that important safety-related equipment and other items were missing from the car. AutoPark Dallas sold me the vehicle without all of the lug studs installed on each wheel. Each wheel had only 5 of the 6 lug studs installed, and the center caps were installed and concealed the missing lug studs. The missing lug studs were the security/safety lug studs intended to help prevent theft of the wheels and tires. I found this out after one of the "B" center caps fell off the car while driving down the freeway at 75 mph on the 101. In addition, the emergency spare tire, emergency tools, car jack, the two holders for the emergency tools, and the center locking bolt used to secure the spare tire, tools, and jack were all missing from the vehicle. The manufacturer's safety instructions, owner's manuals/documents, the Bentley ashtray from the center console, the trickle charger, and the charger case were also missing. These items appear to have been present when the vehicle was listed by the previous dealership in Chicago, before AutoPark Dallas acquired it. Photos from the Chicago dealership's listing show the items in the vehicle: https://www.diamondmotorworks.com/2013-bentley-continental-gt-v8-c-3864/#details-89 It also took approximately two weeks for AutoPark Dallas to deliver the vehicle to my home. On top of that, I was ch AutoPark Dallas also failed to disclose multiple issues with the vehicle, including: - The passenger-side door window frame was bent or out of alignment. - The front grille surround was cracked in two places. - The driver's window was out of alignment and this scratched the driver-side glass through the interior tint. - The rear bumper sections were misaligned where they meet the rear wheel wells on both sides of the vehicle. The center console button used to raise and lower the rear deflector was broken and did not work. The dealership said the delay in shipping was due to not having staff to perform the promised detail of the car. The detail of the car was not performed. The car was delivered with an electronic key fob that did not work. The key fob had been disassembled then reassembled by an inexperienced technician without all of the original parts and did not function. In Texas, dealerships are generally required to disclose known defects that affect a vehicle's value or safety. Removing or failing to disclose missing safety-related equipment, emergency tools, lug studs, spare tire components, owner's manuals, or other critical parts may raise serious consumer protection concerns. Texas dealerships must comply with applicable state and federal laws when selling vehicles, including sales to out-of-state customers. These obligations may include proper disclosure of known defects, compliance with consumer protection laws, and ensuring that a vehicle is not sold in an unsafe or misleading condition. In my opinion, selling a vehicle without all required lug studs installed, while also concealing the missing studs with center caps, is extremely concerning. The same is true for selling a vehicle without the emergency spare tire, jack, tools, and other safety-related equipment, especially when those items appear to have been present before AutoPark Dallas acquired the vehicle. I believe this experience raises serious concerns under the Texas Deceptive Trade Practices Act and other consumer protection laws. Texas dealerships that violate consumer protection laws may face civil penalties, fines, or other legal consequences depending on the circumstances. In conclusion, I would not recommend AutoPark Dallas. Based on my experience, the dealership failed to disclose important issues, sold the vehicle with missing safety-related equipment, added questionable charges. PhotNo spare jack tools or wheel studs

They really are the typical used car sales BS, I was told that the C8 was in perfect condition, I…read morepaid the full asking amount and the shipper sends me photos of all the areas that were chipped including the winshield! Long story short if you plan on purchasing any vehicle from these people spend a few hundred bucks and get an independent inspector to give you the true condition of the car!

214-600-9196 who use this number that is scammer. He said car still available that already sold…read more Try to sell other things. Your time is important and other people's too. You guys are the perfect reason why people call used car dealer is scammers.

I bought a Ford transit with bad engine I paid cash they refused to give some money back to fix the…read moreengine

Texas Sized Thank U to Michael & John for Helping me get into my "Dream Lil AWD SUV"!!! Special…read moreThanks to Sherry for making Paperwork Easy & fast!!! My 3rd Purchase with them. NEVER ANY Problems & ALWAYS KNOW; EXACTLY which Vehicle BEST fits this Disabled Widow's Physical Challenges & Budget. Buying here has been MAJOR factor n Rebuilding my Credit Scores from SEVERE ID THEFT. These guys R Friendly. Genuine & Know the Car Biz!!!

DO NOT BUY A CAR FROM HERE THE FUCK YOU ON INSURANCE $250 comp $250 collision and they will not…read morechange it there Cooperate suck they are very unprofessional when it comes to costumer services you can not speak with someone there in management like a supervisor or manager the Manager there is named Randy he will not come talk to you at all they all hang up on you when you have a simple question like Why. They want you to buy there insurance and have your own now I'm stuck with this car and a $1200 insurance bill every month DO NOT BUY FROM HERE. Send you on wild Goose Chase just to talk to someone and you still don't get questions answered they need to clean house hopefully frank one of the owners sons will give me a call back will keep y'all posted

I am so delighted to have the pleasure finding this place. One phone call changed my life . I went…read morefrom feeling doubtful about the car buying experience to feeling hopeful. Thanks to the wisdom and experience the owner Reid brings to the whole car buying process. I am forever grateful for the opportunity to be able to purchase a car without judgement and hassle free. I will be referring all my family and friends there who are thinking about buying a vehicle.

I have been a customer of Reid's since 2015 I have purchased cars for both of my daughters with him…read morewhich were outstanding vehicles. Reid also helped me by introducing me to a local new car dealer who provided a vehicle for a car raffle supporting a non-profit. He is well respected in the car business and he is a man of his word who deals only in cars that are in great condition. I will be dealing with him again soon and have sent him business because he walks the talk.

There is no word in the dictionary that can explain the service we received. We went to the…read moredealership in Waxahachie to look at a Texas Ranch truck for my husband, it was VERY CLEAR they did not want to sell us a truck or even give us a cool drink of water (seriously, there was no effort and we asked for water because it was 103 degrees). I told my husband let me look in lewisville where I purchased my car 2yrs ago and as fate would have it Five Star popped up. We reviewed their inventory and called that day - GOD is so good because we spoke with Rohit Patel who was BEYOND GREATNESS. From that evening until that morning, we spoke about 5x. He sent us videos of the vehicle and answered every question we had, then called and gave us more info. We made an appt to go see him that very next morning. When we got there, he had 3 vehicles for us to look at near the door. We got the 2026 fully loaded Texas Ranch and to say the least, it is LOVELY and beyond!!. We then went to finance and spoke with Malcolm or Brother Malcolm as I called him. He was sooooo entertaining, quick and knowledgeable. We laughed so much and loud, I thought they would come and kick us out, but they didn't!!! We then met with the products guy, whose name I didn't get, but he was EXTREMELY Nice and very honest about the item we are considering. Rohit then walked us back to service so we would know exactly where to go for service - I picked up a couple of cookies and they were delicious. There was another couple I met that was purchasing the exact same vehicle - we talked, laughed and had a good time at Five Star...All I know is IF YOU ARE SMART and want to be treated like ROYALTY, go to FIVE STAR, they will not fail you. Rohit and Brother Malcolm, thank you both sooooo much for all you did for us and meeting our expectations. When I meet people that need a vehicle, I will definitely point them in your direction and when I'm in the area, BEST BELIEVE, I will stop in to say Hello... It would be SOOOOOO NICE if EVERY dealership had a Rohit and Brother Malcolm. God Bless and may you exceed your selling goals each week! Charles and Vivian Fields!!

This afternoon, I visited Sam's Ford dealership and met with Caleb Hendrix regarding a vehicle I…read morewas interested in purchasing. Upon my arrival, I saw that Caleb had taken the vehicle off the lot to go to Chipotle and had just returned. Rather than having the vehicle cleaned and properly prepared for a scheduled customer, he chose to use it for a personal lunch. When I inspected the vehicle, it was absolutely filthy and had extensive paint damage, including deep scratches and heavy swirl marks. None of this damage was disclosed in the online listing, and the photos on the dealership's website did not accurately represent the vehicle's condition. Naturally, I was very disappointed. When I brought the damage to Caleb's attention, he attempted to claim that it had been disclosed on the Carfax report. That was simply not true. The damage was neither reflected in the listing photos nor disclosed in any meaningful way before my visit. I then spoke with Isaac Lopez, hoping for a more professional response. Instead, he dismissed my concerns and made an inappropriate comment, saying, "You look like you drive fast, so I don't know what the value of your trade-in is," before even looking at my vehicle. This was especially frustrating because I had already made it clear that I was not trading in my car and had secured financing through my credit union. From the lack of transparency about the vehicle's condition to the unprofessional behavior of the staff, this was one of the worst dealership experiences I've had. I would strongly encourage anyone considering doing business with Sam's Ford to be cautious. I will not be returning, and I will be sharing my experience with others. Pictures of the vehicles tire damage is posted I should have taken some of the vehicles paint but I left in frustration.