Great customer service and pricing! I had a very smooth buying experience and they treated me with a high degree of respect, ethics and integrity. Very refreshing experience! Brandon, Jett and Shane made a great team finding me a very specific vehicle, color, and trim, going completely out of their way to make it happen. Couldn't be more excited! Thank you guys! read more

Grapevine Dodge Chrysler Jeep - Great vehicle with a lot of technology! - Car Dealers Near Me - Grapevine, Texas

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GO SEE MO AT GRAPEVINE DODGE! He will take good care of you and he has great communication! Easiest car purchase ever!

This shout out is to Mr. Richard Hoch the Service Drive Manager. Excellent Service on fixing my jeeps issues and keeping g me informed. We will be coming back because of people like you! Keep up the good work. Thank you Sir. D. Elliott :) read more

This service department did a simple oil change in Dec. In March it was leaking oil and overfilled. I took it to our original jeep dealer and they couldnt believe what Grapevine had done. i should file in small claims to get them to pay for the garage oil cleanup. This is a warning about their service dept. If they have no quality control and hire anyone to do a simple oil change causing vehicle damage, then who knows where else they cut corners. read more

Oleg is the man! This gentleman went out of his way to make sure I got the 1st Class Treatment. He was constantly updating me on the status of my car. Clearly, concisely and kindly. If only you could "clone" him!! Thanks again EVERYONE at Grapevine Dodge and Chrysler. Greatly appreciated! Erik Kunzelman read more

Terrel Staples' team got us right in, took our trade-in, and gave us a great deal on an amazing, pre-owned Jeep!

Oleg was amazing! So kind and no pressure! Absolutely one of the best dealership service experiences ever! I will definitely be back!

I had a disappointing experience at this dealership's service department. The staff were rude and not very helpful when I asked questions about the work being done on my car. On top of that, the services were extremely overpriced for what was provided. It felt like they were more focused on charging as much as possible rather than helping customers. Overall, the combination of poor customer service and high prices makes this a place I would not recommend. I suggest looking at other service shops that treat customers better and offer more reasonable pricing. read more

Misleading! Ten years ago I'd go here with confidence feeling I could ask anything and be treated fairly by a staff that valued transparency and integrity, but those days are gone. Communication was minimal and misleading to the benefit of the business' profit. I had to fight to get any detailed information. What should have been a simple repair cost us double what it would have anywhere else, and then we were basically told they'd done us a favor taking off $20 here and $30 there on a $1,000 invoice. We will never again use their service shop, nor will we purchase a vehicle here as we've lost all trust in this business. read more

They pressured me into buying a package with oil changes, only to provide the worst service afterward. I scheduled an appointment and specifically selected a rental car option because I can't sit and wait for long periods with a child. When I arrived, they told me it would be a two-hour wait. I said that was fine because I had a rental reserved, only to be informed that they "don't do rentals on Saturdays." I asked why that option was available if it wasn't actually offered, but they made no effort to help or correct their system's mistake. I ended up leaving, and I won't be returning. I also won't be purchasing another vehicle here. It's disappointing, especially because my original car-buying experience was decent. read more

My family was treated terribly here do not recommend at all they turned us away for no apparent reason and then when we came back later they were willing to work with us make that make sense read more

Lazy sales staff. 35 minutes on the lot and nobody even checked on us. Went inside and they were all in the bullpen doing a bunch of nothing. Had to ask to get a salesperson who as soon as they found out we were waiting on the insurance check to buy they simple walked away. No contact info or care. Disappointed. Did buy a new truck at another dealership 6 days later. read more

Dell Bell and the entire team at Grapevine DCJ were great to work with. Dell was incredibly helpful and attentive to my requests and made it all happen with no issues. If you are in the market for vehicle, I would definitely recommend Dell, you won't be disappointed. Thanks again Dell and really appreciate your commitment to good ole fashion customer service! Rob V. read more

Jett did a wonderful job getting my husband into the truck he wanted at a price we felt comfortable paying. Straightforward and easy to work with. read more

Unfortunately, we were unable to make a deal work out, mainly because it was my issue and I was pretty upside down on my trade. But, Adrian Garcia and his team (plus the director) worked countless hours and days to try to make something work. I didn't even have to step into the dealership! Anytime I said no, they didn't hesitate to say, let me get back to work! They never forced an issue or a deal, they just said, let me get back to work! In the end, I would have purchased if it wasn't for me negative equity. Just wasn't the right time, but what a great dealership! I will be going back when the time is right! read more

The staff from purchase to routine maintenance have been outstanding. Definitely go well beyond what is expected and wait till you see the new sales floor and waiting area! read more

Service = good, Buying = not so good I tried buying my vehicle here but they were very deceptive (2 stars) so I went out of state to order it. My rating is regarding service. My advisor was Rich and I can't say enough about how well he communicated with me. Very friendly as well. I'd also like to recognize Heather who jumped up from her desk twice to help me as I was wondering around. She was also very friendly. read more

Worked with Frankie, got a nice truck at a fair price. Just know, the better your credit score, the more leverage you have. read more

Grapevine Dodge Chrysler Jeep - 2500 Ram Big Horn - Car Dealers Near Me - Grapevine, Texas

I boycotted Grapevine Dodge's Service center for a couple years due to bad experiences. Out of desperation I recently gave them another shot. This time I didn't even make it past the Scheduling confirmation process. The girl that called to confirm my scheduled appointment was rude and had the professionalism of a toad stool. This Service organization is deplorable. There are other options that are less convenient - and you can bet I will be spending my money elsewhere. read more

Absolutely completely disappointed in the entire experience with the Body Shop/Service Center. Scheduled an oil change (that I had pre-paid for with the plan when purchasing my jeep.. they didnt tell me until AFTER it was covered at THAT Jeep Dealership, only certain ones). Also paid for and requested my tires be rotated, which I know for a fact they didn't do because I have different decals on each of my tires and they were on the same when I picked it up. They also sent me a "quote of recommended services" of over $3k (not what I asked for).. he finally convinced me to do the 4x4 package because he said that should check for whatever was causing my death wobble. So I agreed. Paid for it, picked my jeep up, was given no explanation of what was or wasn't found or what was or wasn't done and left and death wobble was even worse. Now having to take it to the actual OffRoad Vehicle Shop, which I should have done in the first place, and spend another $3k to finally get it fixed after this Dealership - who should KNOW about Jeeps since they sell them - seemed ABSOLUTELY clueless about mine. Waste of time and money, do not bother going here! read more

Joshua gave my mother and I great customer service on 11/22/2025. I took my dodge in to complete my 30k miles check with an oil change and he made sure that my experience with them was amazinggggggg!!!! I will never take my truck anywhere else! Heck it was such great service when I'm ready for another vehicle I will be going there. read more

Stellantis/Jeep does not stand behind their vehicles. A brand new vehicle should not have 8+ recalls in the first 2 years, with one particular defect resulting in 4 separate service appointments and the vehicle being out of service for 60+ days. All we have requested is to terminate our lease and return the vehicle with no further financial responsibility, but they will not agree. They know it's a POS and this lifelong Jeep owner will NEVER own another vehicle under the Stellantis umbrella. read more

Turned my car into the service department for an engine light 1 week ago, no update and minimal responses.

I spent over 30 years in the Automotive business. I tried to do business locally. I looked at the Grapevine dealership inventory online. The Hornet SUV I was looking at did not have the options I wanted. The Sales Manager Dylan told me about one that was not on the inventory. It turned out to be a loaner with 3800 miles on it. I was interested and because it was a loaner vehicle, Dylan promised me a great deal. I went into the dealership and the salesperson Adrian was very accommodating. I went home and asked for a purchase quote. I was quoted full MSRP plus an outrageous addendum addition to the price $45,053.00 and was offered $20,000 for my trade which is $7000 less than Kelly TRADE IN VALUE (not retail) for my low mileage clean trade. The bottom line was $32815.70. I went to a dealer out of state and purchased the same vehicle without the track package (rides better anyway) $41,000.00 MSRP for $29,000 and got $27,000 for the trade. The final quote from the other dealership out of state was $30,000.00 less than Grapevine Dodge quoted. My total cash difference was $3200.00 (YES three thousand two hundred) not the $32815.70 (thirty-two thousand eight hundred fifteen) that Grapevine quoted me. I drove there with a cashier's check. The purchase was seamless and perfect. After my experience, I DO NOT recommend Grapevine Dodge Chrysler Jeep. read more

Grapevine Dodge Chrysler Jeep - Car Dealers Near Me - Grapevine, Texas

I attempted to do this through the correct channels so as not to make it public, but after multiple tries from both the dealer chat and corporate chat, no one was able to give a corporate survey to fill out. Scheduled drop off for my Ram 2500 on Saturday morning at 7:00 am for a 30,000 mile service. When I arrived at my appointed time the service writer came out and immediately acted like it was a bother for me to even be there. I had hoped to get the service, which was scheduled in advance, to be done the same day, but that was immediately shot down by the service advisor (claiming short staffing, etc). It wasn't until the following Monday afternoon the service advisor contacted me back with an update. With this update he was trying to sell me services as being recommended which are not required by owner's manual/factory specs until much later on in the service intervals--things like a coolant flush (not due for 10 years/150,000 miles), brake fluid flush (the vehicle has not even had pad replacements yet), and a few other services not required or needed on a diesel vehicle with less than 31,000 miles on it. He also tried to tell me that my road hazard tire warranty wouldn't cover the replacement of a tire before he even tried to contact them to see if it would be covered (it was, but he tried to tell me otherwise beforehand). I inquired about a loaner vehicle at this point since the vehicle would again not be ready by the end of Monday, but was told they didn't have any available. I was then told that my vehicle would be ready by Tuesday afternoon. I arrived Tuesday at approximately 6 pm to pick up the vehicle and was told it was not ready because the wrong tire had been ordered (the one that had to be replaced) and it would be a bit longer. I waited over another hour for my vehicle which I was told would be ready, to the point they locked the service entrance doors while I was still there. Additionally, the communication I received (both phone and text) came across as adversarial. In the text messages the service advisor came across as shouting/yelling because all the replies were in ALL CAPS. In the end this is one of the worst customer service experiences I have had with any dealership in my life. This comes from someone who has worked in and around the automotive dealership services for many years with close family members and friends being service managers at CDJR dealers. I hope this review opens the eyes to the leadership/management as to the issues which may be happening to other customers besides myself. My trust in this dealership and its service department has greatly been compromised by this experience. read more

Today was the second time I have been to this location have my vehicle serviced and the wait time was going to be longer than advised. The first time I was told it would take several hours even though I had and appointment and they were able to move things around and get the work done in about an hour. Today I also had an appointment for a manufacturer service recall and when I arrived the service technician told me that even though the procedure takes about 45 minutes, it would take half a day to get it done because they already had a bunch of other drop offs this morning. Why make an appointment at a specific time if the work is not going to be started at the time of the appointment. This was the last straw and the last time will go to this dealer for ANY service. read more

UPDATE: The service manager with the bad behavior called and left a message. I've called back twice, left him messages and no response. I did find out through a neighbor that I had been given false information about who the owner actually is. I have now sent an email to the actual owner and waiting on a response. Here is the letter written to the dealership owner. No response after a week: Dear Mr. Buehlman, My husband and I have been customers of your service department for years We previously had great service until this last experience which was so over the top bad that I not only wanted to inform you of what happened, but I have an expectation of the cost we incurred as a result of the neglect by your service department. My husband, had a service appointment on March 6th at 11am to bring in our Jeep for a diagnostic and repair of an engine issue we were having. We had the vehicle towed to the dealership. When my husband made the appointment he specified he wanted a diagnostic done along with an estimate to fix whatever they found wrong. Solomon stated that he wasn't in a hurry, as he would be out of town for the week. The car arrived at service on Monday the 6th. We didn't hear anything the first week but no big deal because we were out of town anyway. The second week, a sales rep called from the dealership and asked my husband if we were interested in trading the Jeep in for a new car. My husband explained that we were waiting on the service department to give us an estimate for repair first before we made any decisions. Now the second week comes and goes with no word from the service department. So, on Friday, March 17th my husband calls the service department and talks to a guy and asks if they have any news on our Jeep repairs. He looks up our records in the system and says they don't have anything listed. My husband asked if they have done anything as far as diagnosing what's wrong. Not only did they not start anything, the guy says they don't have our Jeep. WTH? The guy says he will go out on the lot and look for it. 2 hours go by and I call the dealership and speak with a girl who tells me she hasn't heard anything but will get with the manager but they couldn't find our Jeep. By this time it was late afternoon and we never received a call back. Saturday morning, March 18th, we get in the car and drive to the dealership. We circle around the back of service and there sets our Jeep just 3 spaces in so obviously no one even went out and looked on Friday. My husband goes in and asks to speak to the service manager who evidently didn't give a crap about customer service. The ladies at the front desk were very nice and couldn't believe they couldn't find the car. They asked the service manager to come to the desk. Evidently, the manager didn't realize that the customer, my husband was actually there because he was yelling at the ladies at the desk and acted a complete fool. You could tell the ladies were used to his verbal abuse and outbursts because they just sat there looking at him with his red face looking all crazy. My husband who is one of the most chill people, explained that we had driven the lot and found the Jeep and asked if they would be able to do the diagnostic. The manager acted like he was all stressed out and was doing my husband a favor by trying to get to it in the upcoming week. I seriously couldn't believe this guy. We left and again my husband had to fly out of town on business for 3 weeks but was expecting a call within the first week. Because my husband was trying to be patient because obviously the service manager was overwhelmed in his position waited until Friday, March 31st to call and find out the status. Guess what...they hadn't even pulled it in to look at it. On April 3rd, my husband arranged for a tow truck to come pick up the Jeep and have it towed to Lane's Automotive in Euless which cost us $125, which I expect you to reimburse because we already paid for a tow to get it to your dealership. Wanna know what the problem was? It was a simple spark plug issue that cost less than $500 to fix and was done the same day. Oh but wait, let me give you the icing on the cake. Today, April 5th, your service department had the nerve to call my husband to tell him our Jeep was due for service and wanted to know if he wanted to bring it there for service. You know the sad part about this is we had already planned to gift the Jeep to our niece once it was in running order because we're buying a new vehicle for our business. What are the odds we would buy it from a dealership that had our Jeep for a month and not only didn't fix it but also had us to drive to the dealership midpoint to find the damn Jeep on the lot because they couldn't locate it? Looking forward to your response, read more

In the beginning I was very happy with the service, but since the last times I am not excited at all anymore. The last maintenance I paid over 800 dollars. No problem if it needs to, but when I came home, I checked my back wiper because I know it was ripped. What do you think it was still ripped. And on the paperwork, it says it was checked and okay. When I reached out with several text messages, I never got an answer back. Both of my headlights were broken. They told me they need my car the whole day to fix it and the cost would be around 700 and 350 for the lights. I searched on you tube and I fixed them myself. Cost an hour work and 25 dollars for two new bulbs. I was so happy I did not let the bulbs changed by the JEEP garage. I would feel extremely ripped off. read more

The Dealership has gone completely downhill! They Trick you into getting an extended Warranty that's useless. APEX is their Warranty partner and they suck! Very deceptive and only care about selling a vehicle! I wouldn't recommend this Hell Hole to my mortal enemy! They refused to honor a warranty that was covered on my engine and I had to pay out of pocket! I hope they go Bankrupt from all the lawsuits against them! If I could give this Dealership a Neg 50 I would! I couldn't wait to trade in my Dodge for a Ford! read more

If I could give ZERO STARS, I would. The finance department is full of thieves. We specifically told them NO ADD ONS. We informed them we had approvals through Capital One for myself and my husband as we were purchasing 2 vehicles. They did not put the deals together as we requested and had been approved for, causing us to have a much higher interest rate. We were also told at the beginning they were rolling the negative from my trade to both vehicles and that wasn't the case at all. Now not only are we stuck with 2 vehicles that have 8k+ in addons, they also handed it to us with much higher interest rate on 1 vehicle. They also refused to give us copies of 1 of the vehicle paperwork we signed at the dealership until I got them the 2nd key I traded in, only to find out about the add ons on the NEW VEHICLE I PURHCHASED. I'm beyond frustrated. If I could have cancelled my contract, which I was told that I could through my lender, but the dealership refused. STEAR CLEAR OF THESE THEIVES!! read more

DO NOT SHOP HERE - We were working a deal with a bank and they sold the car right under us without any notification. Gorge and Tish - horrible action by you two. We will never give you our money. read more

I highly recommend Dell and the team at Grapevine Dodge Ram! They were great to work with and helped us walk out with a new Ram 1500 with the financing and down payment we were trying to hit. They treated us fairly on our trade in as well! read more

This was a very unfortunate experience with the service department at this dealership. The engine light came on for my jeep and I took the vehicle in and was told that the engine needs to be replaced. The advisor and the repair technician initially were also excited that I had Max Care protection, which would cover that according to them. I questioned why the engine needs to be replaced as I had driven the Jeep to the dealership and nothing seem to be wrong with it. How the insisted and eventually I decided to tow the vehicle to a different garage to get it repaired. The Garage was able to find the issues with the thermostat has also a couple of other things that you are repaired. Technician had missed on a radiator box leak and also one of the cables chewed up. I was able to get everything repaired for 1/10th of what the dealer was saying and the vehicle is running fine now. I requested for the refund of the diagnosis fee as it was a total misdiagnosis and amounted to fraud. The same was refunded after much delay. It is very unfortunate that such a reputed dealership would do this to a loyal customer who has been coming to them for years. I recommended stringent action should be taken against the repair technician who gave the misdiagnosis and the process of evaluation of vehicle should be looked into. I hope the Repair technicians do not have any incentive to suggest repairs so that they can be benefited by that as this is detrimental to the customer. All in all very, very bad experience. I would not recommend going here for service read more

To be told that a car is an inventory and to then drive all the way over there and when you get there they tell you we sold that 15 minutes ago .... I bet you that car was sold weeks ago ... they're going to start lying about that there's no telling what else they're going to lie to you about .... I wouldn't do business with people like this I matter how good the deal looked. CAREFUL! read more

If I could give a negative I would. Beware of taking your vehicle of any kind there for service. My experiences, yes I gave them multiple opportunities, have been disappointing at best. If I were you, I would find another place. Work is sloppy, if even complete. Slow to respond. Dont keep you in the know. Don't take ownership of poor workmanship. Recommend you find another place. Your warranty is good at any dealership. Avoid this one read more

i brought my jeep in for a recall- I called ahead and set up a appointment, after I brought in the vehicle I had two other issues I needed help with - a windshield and tpms system - both of these items where not handled - a number of other issues apparently were done to my without my knowledge or being told about what was happening. I can easily point out a number of things they told me where done to my jeep and put on my invoice but had not been performed . read more

This was my first car buying experience and it was great. My mom is in the car financing industry and she went with me. We were both so impressed at the honesty from Cheyne (sales) and Brandon (finance). I didn't get the normal dealership scheme. No BS. Highly recommend Cheyne! I'm only doing 4 stars because I didn't like the service department. Had to take my jeep back to get a few things checked out and they claimed they knew nothing about me coming in and it would be at least a day or 2... then Cheyne gets there and talks to them and it's suddenly 4 hours and they remembered who I was. Wasn't impressed with them but it wasn't terrible either. ‍ read more

Grapevine Dodge Chrysler Jeep - Car Dealers Near Me - Grapevine, Texas

During my initial visit in early December, I brought my car with about 39,000 miles in for issues with both screens not working (controls for A/C, radio, navigation, etc.). Jeep Grapevine advised me to seek service elsewhere as they were busy and suggested it might not be covered under warranty unless it was a major issue. After getting a second opinion, another service center confirmed it was a significant problem with the car's computer and recommended I return to the dealership. When I returned in late December, I was told there would be a long wait time (3-4 days) and was advised to come back early in the new year for quicker service and to avoid loaner car fees. On February 3rd, I visited again with a loaner appointment. They confirmed there was no warranty coverage and mentioned another long wait time. The ongoing issues with my car, now at 45,000 miles, remain unresolved and unsafe. The lack of urgency and poor communication from Jeep Grapevine has been disappointing.ed read more

If i could give 0 I would. Paid for the warranty on a tire if i got a flat. I then brought my car in to replace thinking it wouldn't take long to just change a tire. Took them all day to verify i had the warranty. Then had to bring it back the next day and it took them all day to tell me they ordered the wrong tire. Then the third day i was told the correct one came in and they would have me in and out in 10minutes. It had been well over a hour. I do not recommend this place at. read more

They said, "Come out, your presence is your best leverage!" I went, and they wouldn't tell me the price. First they wanted a copy of my license & insurance. Then they wanted my car keys to pretend to evaluate my trade (Don't let them hold you hostage by taking your keys before they ever tell you a price). Then they wanted me to sign a paper that said my car was paid off (because I'm a liar?). And what do my license/insurance/car ownership status have to do with the price of the car they are selling? Just tell me the price of the car! After an hour I started to walk out - they finally told me a price 3k over the price on the internet - and that price was before Dodge started offering an addition 2k incentive. So in a week, the price went up 5k? They said that's the best they can do, even though CarEdge shows the price history with the car offered at 3k less BEFORE Dodge started offering the 2k incentive... so they lied to my face before I showed them the documentation of their lies. They also offered me 28k for my 2023 Charger R/T Last Call Blacktop with 6k miles. HA!!!! CarMax and Carvana offered over 35k without me even buying a car from them. Grapevine Dodge's "new" Scat Pack has been sitting over 220 days, has a dead battery and rusty brake discs (don't believe me? Go look at ALL of their vehcles! RUST!!!!) some of them have been sitting in the weather for almost a year! They used a jump box to start the Scat Pack, and I checked Performance Pages. It shows that this "new" car was driven over 120MPH before the motor break-in period! It only has 16 miles on odometer. Does this void the warranty? I'm sure if anything fails on your engine it will. Grapevine Dodge lied to get me into the dealership, lied about the price, lied about the condition of the vehicle (mileage is still wrong, 3 days after I pointed it out to the) they collected my personal information unnecessarily (so now I have credit monitoring watching to see who they give that info to), they try to delay you for hours with their "process", and they abuse their inventory before you buy it! If Chargers and Challengers didn't have Performance Pages, we wouldn't know how they are torturing their "new" cars and then suckering customers into believing they are factory fresh. Before you buy a rusty abused car from Grapevine Dodge, consider just buying a used Scat or Cat. Yeah, it will be just as abused as the "new" ones at Grapevine Dodge, but at least you won't overpay $5,000 for it, and it probably won't have a dead battery and rusty brake discs. Don't take my word for it! Look at the pics online, then go look at the car! https://www.grapevinedodge.com/auto/new-2023-dodge-charger-rt-scat-pack-grapevine-tx/80357102/ VIN: 2C3CDXGJ1PH639233 That's just one example. They were ALL rusty and overpriced! (Compare their base model with cloth seats price to prices at other dealerships with the Plus package (Leather seats and more). read more