Having worked for this dealer I can tell you I would never purchase another vehicle from them. As a previous employee I have seen finance and desk managers "high-five" each other after making thousands off their own employees purchasing vehicles for their family members. If they can do this to their own employees then why wouldn't they be out to screw anyone else that walks thru the door? They have the best online prices in town yes, but when you walk thru the doors to talk price all that goes away. They add over $3000 worth of fake product. They have all these "add-ons" like window tint, wheel locks, anti-theft Vin etching, which ALL COME FROM THE MANUFACTURER. Be sure to check the window sticker before paying them anything for these DEALER INSTALLED options. Also they have what is called "Blue Steel" which is their pain sealant "paint and dent protection" package. Ask to see the containers in the wash bay where they supposedly apply this application to the paint. There is none! It's a warranty that is strictly P.D.R. (paintless or "pointless" dent repair). So basically they are selling you a product that DOES NOT EXIST. When you walk in to this store, go directly to the desk manager and tell them you will only pay the Internet price and not a penny over. When they do not allow you to pay their advertised price just simply walk out and go to Huffines in Lewisville to buy your vehicle at a great and honest price. After working there for a few months I caught the GSM (whom is now fired) and one of the laziest employees I have ever met stealing from the dealership or Ben Keating the owner, I should say. They were sending Jeeps to J.R. Automotive for lifts and using their own outside finance company to hold interest rate and points. So this way they were making money on kickbacks from J.R.'s and from the finance company without running anything thru the dealer. Not only was it stealing from the owner but also the salesman who sold the Jeep. Basically allowing a GSM who made over $200k a year and another salesman to steal from any salesperson selling a Jeep or Truck that needs a lift or aftermarket parts. After the incident they were allowed to keep their jobs because the GM vouched for them and told the owner he "took care of the situation". Tall about the most unethical and immoral dealership I have ever worked for!!! I was no saint growing up and had my bad times but I grew up since. Here at Grapevine Dodge you have multiple current offenders. One guy I call "toothless wonder" is so diluted he can't fit in anywhere so he sells everyone he can pain pills to have them be his friend. He got caught leaving work one night after having pills in his car and a unregistered gun. Hmmmm.....drug dealer with a gun?? Yeah, my kind of place... nope. He was pulled over and they found multiple different types of drugs bagged and ready to be sold. His supplier is his own mother apparently. Stay away from this vulture if you want your kids to be safe. He sits on the front patio like a vulture and has light colored hair cut short. Just like him...short. But as soon as you pull up he will be at your door side. The other major thug who worked there was already arrested for stealing one of their own vehicles and being pulled over with drugs and a gun as well. He's currently in jail and probably headed to prison. I caught him sexually harassing the girl at the front counter who was barely 18. He was married and just had a child too. This just shows the type of character of salesmen this dealership hires. Scum of the world type roaches. The worst part about this dealership is the finance dept though. When you go in there be sure to do the math yourself and don't let them raise the payment on you at all!!! Download the best app you could ever download to your phone which is the "car buying calculator" app. This way you know what your payment should be with all the numbers in the scenario of buying your car. The finance dept there is so unethical, they will load down your car with every kind of worthless warranty out there without ever telling you. You will walk out happy the first day and return a few weeks later wondering why you are paying for 6 different warranties!!! There's so many more reasons why I would point you to any other dealership even if they advertise a little higher price. I PROMISE YOU, YOU WILL STILL SAVE MORE MONEY ELSEWHERE!!! I finally got out of the car industry after 8 years because of that place turning me into a person nobody should become. I now own my own construction company and am happier than ever not being forced to lie to and steal from hard working people who deserve honesty and integrity. read more

Grapevine Chrysler Jeep Dodge - Absolute crooks! I spent 3 hours negotiating a deal. After endless back and forth, we finally agreed on a deal which was $7,000 better than what they originally offered. As we were going through that process, they tried to tell me I was saving $3,000 because I was only paying taxes on the difference between trade truck and new truck and not the full purchase price of the new one. Saving me money? That is Texas state law. To put their stupidity into perspective, they understood that I was a 20 year banker (With experience in auto lending), I've purchased 4 $70,000 + vehicles in the last year and probably 30 over all. I'm not a novice. I mostly negotiate deals by phone and spend no more than 45 minutes at a dealer. Following that, it took more than an hour to get to finance and close the deal. The F/I manager was a decent guy, but initially tried to sell me a rate that was far more than a rate for which I qualify - almost 2% higher than what I'm currently paying. I had some back and forth with him and we got to the same rate I'm paying. This had more to do with misinformation provided by the sales team than him. Next, we start reviewing the calculations. They apparently charge you $900 to walk from the showroom to the finance office. The purchase price increased by $900 from what we agreed to which was also the price advertised on their website and cars.com. The additional charge was "dealer adds", one of which was a bed liner which the truck did not have. They could not tell me what "adds" were added and this wasn't disclosed to me until I was close to signing the note. The Sales Manager came into the office to try to convince me that the dealer adds had value (again - adds that they couldn't itemize) and also to find discounts offered by the manufacturer that they could apply to the inflated price to get me the price THEY ADVERTISED WITH NO DISCLAIMER!!! At this point, it was a matter of principle. I told him I wasn't paying 1 cent more than their advertised price and asked him to give me a yes or no answer if he was going to do the deal. He said no and I promptly left. These guys are incredibly dishonest and try to squeeze you for every dime. You must be a very shrewd negotiator, experienced buyer and disciplined to stand a chance of not getting screwed. Basically, it is like going back to the 80s and trying to buy a vehicle. Do yourself a big favor and steer clear of Grapevine Chrysler Jeep Dodge. Make the trip to Bonham or Roger Williams in Weatherford. Those guys will shoot straight with you. read more

I recently had the unfortunate experience of purchasing a vehicle from Grapevine Dodge, and I feel compelled to share my disappointment with the entire process. While the initial interactions were friendly, the delivery of promised services and products left much to be desired. One of the notable issues was the inclusion of unnecessary add-ons, such as a GPS monitoring software, which felt forced upon me. Additionally, the protection package was both overpriced and of poor quality. Moreover, hidden fees in the final total seemed designed to diminish the impact of my down payment, leaving me with an unexpected financial burden. In an attempt to give them another chance, I returned to Grapevine Dodge to acquire a bed liner. Unfortunately, what was presented to me was a soiled and sun-bleached insert, with assurances that it would "wash off." Upon closer inspection at home, I discovered missing parts and panels that were not even meant for my truck. This led me to seek assistance from another dealer, who promptly provided me with a brand new and clean set, highlighting the stark difference in service quality. Regrettably, my attempts to address these issues with Grapevine Dodge were met with frustration. Despite making four trips to rectify the bed liner situation, I received no reimbursement, only excuses. This lack of accountability and customer care was disheartening. Subsequently, I decided to take advantage of the free oil changes offered by Grapevine Dodge. However, even this seemingly straightforward service proved disappointing. After dropping off my truck and requesting a wash, I returned to find only one side cleaned, with smears on the passenger side windows and the interior left untouched. This further exemplifies the subpar quality of services provided by Grapevine Dodge. It is evident that the dealership is in need of new management, as every aspect of the chain appears dysfunctional. I strongly advise against purchasing anything from Grapevine Dodge, including using their service or parts. The experience has left me with the impression that the issues stem from the top, as the workers seem genuinely dedicated but are hindered by a lack of effective leadership. In conclusion, I cannot fathom returning to Grapevine Dodge for another vehicle purchase. The combination of being charged top dollar while receiving the lowest possible services is unacceptable. My hope is that potential customers heed this warning and consider alternative options for their automotive needs. read more

POOR Communication and poor attitude/bait and switch-just like every other scamming Dealer. I inquired about a used 3500 Ram diesel through the Autotrader website last Monday. The truck I wanted was still in stock. I did the online trade appraisal on Grapevine Dodge website and it gave me a number, 3 days later then a "Manager" said he needed me to fill out another online trade appraisal and never got back with me. I am not upside down in my trade, my credit is not bad and this is how you treat customers? NOW I GOT A CREDIT INQUIRY FOR NOTHING..... I sent everything they needed to make this happen. They pulled my credit and thought things were moving but slowly. I had to constantly send emails on what was going on as it was passed to 3 different sales people there. During our email chain the communication was slow and poor-this went on for almost a week. Then Saturday (early) I sent email saying I was coming to look at the truck and gave a time with again no communication. Today, I emailed AGAIN and now the truck is sold. On top of all this, the staff at the dealership was incredibly inefficient. They seemed disinterested and disorganized, making the entire process feel like a waste of my time. It was evident that they had no respect for their customers' time or concerns. I can say with certainty that I will never CONTACT this dealership again. The way they conducted their business left a bitter taste in my mouth, and I would caution anyone considering a visit to be extremely wary of their practices. They didnt even say we could find you another or lets look at new......NOTHING....poor customer service skills. DO NOT WASTE YOUR MONEY AT THIS PLACE-GO TO ANOTHER DODGE DEALER. UPDATE-SINCE THIS REVIEW, THE GENERAL SALES MANAGER, WADE CALLED ME AND SAID HE WOULD LOOK INTO WHAT HAPPENED AND SWITCH ME TO A NEW ONE.....THAT WAS 9:30 4:30 i MESSAGED HIM AND GOT I AM W CUSTOMERS AND BASICALLY (YOU DO NOT MATTER BECAUSE YOU ARE NOT INFRONT OF ME). SAID HE WOULD CALL ME BACK AND NEVER DID......AND SHOT MY CREDIT ALL OVER AND DROPPED MY SCORE. HORRIBLE, BROKEN PROMISES AFTER BROKEN PROMISES-RUN AWAY- DO NOT BUY HERE HORRIBLE CUSTOMER SERVICE FROM THE TOP TO THE BOTTOM!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Customer service is as bad as it comes. I've been duped on the sales side and even worse on service. My car has 10k miles on it and is only 2 years old. After tinkering with my car for a month they informed me that I needed to pay them $20k for a new engine! They say my warranty is void because even though I changed the oil every 4k miles or less, I went more than six months at one point. It's there fault more than it is mine that it went that long. I discovered that they changed the oil four months before I bought the car. I then waited about six months and 4k miles to change it for the first time but it turns out that it was 10 months because of their negligence. Their sales department pulled a fast one on me too. They had two dealer add-ons that were both called similar names and the same price. Two $599 charges, one called PDR for paint dent prevention and another called Paint Protector for $599 also. They said it had already been applied to the vehicle by the dealer so I could buy the vehicle without it. All the while you think they are talking about one $599 charge until you get home and slowly read over the contract. Then there was an $1800 charge for some APEX GPS crap. I still don't know what it does but I sure paid for it. Oh it's not over yet. I also paid $900 for some APEX PROTECTION PLAN. Some debt cancelation nonsense, like GAP insurance but not really. It's all racket. I also bought a Jeep Grand Cherokee from them and six months later a part in the steering wheel column had to be replaced. Grapevine DCJ said that they no longer make the part even though the Jeep was practically brand new! They said that they didn't like something about the steering wheel column design on the first few hundred cars they made for that year model and so they changed the design and didn't hold back any extras for replacement. They totaled the vehicle and said "too bad you don't have GAP insurance" and left me in an upside down loan (a payment they lured me into) and so I couldn't afford to replace it. This dealer stinks, Chrysler stinks, go elsewhere! read more

UPDATE: The dealer got back in touch with me and resolved my issues 100%. I have been promised a check for the repair bill to get two batteries replaced. All in all not too bad and a satisfied customer moving forward! Special Thank you to Dan Higgins and Lloyd. Bought a used truck from Adrian for 36K, nice good solid salesman. The very next day started having problems with truck holding a charge. Since I have a mechanical background I took the next two weeks to go through the charging system and even parked it and recharged the batteries etc. Finally I went back and asked Adrian who then put me in touch with the used car manager (Dan Higgins). I spoke with Dan and expressed my concerns since two batteries on a diesel truck is almost $450. At first he was nice and assured me he would look into it, after calling him again he became combative and told me to go ahead and write a bad review like all of the others, found this to be odd since that was not my intention. He calmed down and told me I will call you Monday to resolve. Monday came and went. This morning I sent the business development person as well as the GM a email and here it is 5pm and still has not been even acknowledged to say anything. Best thing I can say to anyone is don't do what I did , read the reviews on this stuff first , and then make an educated decision. I have only known a few dealers (years ago) that knew customer service only STARTS after the vehicle is purchased not ENDS! For all of the other 30+ mostly bad reviews on here, I share your pain in adding to the pile! I will also be writing a formal complaint to Corporate as well as the BBB; if all we did was complain and did nothing to fix it; then that is not good either. read more

POOR Communication and poor attitude/bait and switch-just like every other scamming Dealer. I inquired about a used 3500 Ram diesel through the Autotrader website last Monday. The truck I wanted was still in stock. I did the online trade appraisal on Grapevine Dodge website and it gave me a number, 3 days later then a "Manager" said he needed me to fill out another online trade appraisal and never got back with me. I am not upside down in my trade, my credit is not bad and this is how you treat customers? NOW I GOT A CREDIT INQUIRY FOR NOTHING..... I sent everything they needed to make this happen. They pulled my credit and thought things were moving but slowly. I had to constantly send emails on what was going on as it was passed to 3 different sales people there. During our email chain the communication was slow and poor-this went on for almost a week. Then Saturday (early) I sent email saying I was coming to look at the truck and gave a time with again no communication. Today, I emailed AGAIN and now the truck is sold. On top of all this, the staff at the dealership was incredibly inefficient. They seemed disinterested and disorganized, making the entire process feel like a waste of my time. It was evident that they had no respect for their customers' time or concerns. I can say with certainty that I will never CONTACT this dealership again. The way they conducted their business left a bitter taste in my mouth, and I would caution anyone considering a visit to be extremely wary of their practices. They didnt even say we could find you another or lets look at new......NOTHING....poor customer service skills. DO NOT WASTE YOUR MONEY AT THIS PLACE-GO TO ANOTHER DODGE DEALER. read more

I am more than completely satisfied with my recent purchase of my 2014 Dodge Avenger SXT from Grapevine Dodge Chrysler Jeep. My salesperson, Mitchell Merckling provided me with the best customer service that I have ever received at an auto dealership. He was the most professional and courteous sales person I have worked with as well. Mitch provided us with a pressure free purchasing experience. Everything went very smoothly and I was in and out within a very timely manner. Mitch is so friendly, honest and genuine. I believe that he is also extremely knowledgably in the vehicles and the sales process. He was excellent in assisting us. He was patient in learning our vehicle needs. I appreciate that he took the time to clearly explain all of the purchasing information and details as well as the vehicles features and options. I feel that he should receive a promotion due to the wonderful customer service he provided us with. Even after I purchased the vehicle, Mitch followed up with my to make sure I did not have any questions or concerns with my new vehicle. I would highly recommend anyone who is in the market for a vehicle to visit Mitch and the great staff at Grapevine Dodge. Due to Mitch's fantastic customer service, I will definitely return to the dealership in the future for all of my vehicle needs. I also want to mention how happy I am with my new vehicle and I am thankful for all of the help I was given at the dealership. They now have a customer for life based on my recent sales experience. I would rate them a 20 on a scale of a 10 out of a 10. -Ashleigh C read more

I recently had a fantastic experience with the service department at Grapevine Dodge and Jeep, earning them a solid 5-star rating for my visit. Andrew was attentive and knowledgeable, taking the time to explain the service process and ensuring that my vehicle was taken care of promptly. I was impressed by their professionalism and the cleanliness of the waiting area, which made the experience quite pleasant. They diagnosed my Wrangler's issues efficiently and kept me updated throughout the process, providing a level of customer service that is often hard to find in auto repair. However, despite my positive experience, I can't help but feel a pang of concern after reading multiple 1-star reviews on Yelp and hearing a friend's strong recommendation to avoid this place altogether. The disparity between my experience and those negative reviews is troubling. Some customers mentioned issues with communication, unexpected charges, and perceived incompetence, which makes me wonder if my visit was an exception rather than the rule. It raises questions about consistency in service quality and whether the staff is truly reliable over time. I genuinely hope that Grapevine Dodge and Jeep can address these concerns and work on improving the aspects that have led to such negative feedback. While I had a stellar experience, I would advise potential customers to proceed with caution and perhaps seek additional opinions before committing to service here. read more

We had a terrible experience at Grapevine Dodge. They lure you in with low online prices, only to hit you with unexpected fees for a so-called "Grapevine Protection Package" when you're ready to buy (which for us cost $1,998). Our online price was $56,625 - Out the door price was over $62,000 with the added fees they tacked on. They claim the "Grapevine Protection Package" is REQUIRED (not optional) for EVERY vehicle on the lot. But the package is NOT included in the online price. It's a classic bait-and-switch tactic that left us feeling deceived and frustrated. The visit was a complete waste of our time. Avoid this dealership if you value transparency in your car-buying process. To the dealership - You can save your time by replying to this review with something like, " We apologize for the confusion and frustration you experienced. This is not the level of service we aim to provide. Your feedback is valuable, and we're sorry for any inconvenience caused by the change in price. We understand your disappointment, and we appreciate your perspective. If you decide to reconsider, we'd be more than willing to address your concerns and assist you further." There is absolutely no integrity behind it. And your buyers should know that. We bought from the Huffins Dodge dealership in Lewisville, TX and had an incredible experience. Go there instead and ask for Charles. read more

Buying a new car is NOT on my list of favorite things to do! I've actually taken complete days off just because I know what its going to be like, and how long its going to take! Even though Grapevine DCJ was 2 1/2 hours from me, I found the car I really wanted online, so thought I would take a day and drive down there, and made it a social occasion by arranging to meet an old friend who lived down there at the dealer. I was fully expecting to drive home in the car I drove up in. I was greeted by Mitch, and that was my stroke of luck! This guy was no pressure, friendly, and took me out in the Jeep and let me drive it around while he explained all the options it had to me. I was impressed by his demeanor, and pleasantness. Then we just sat down to talk, and before too long, he asked me my bottom line, went to finance, and an hour later, I was driving my new Jeep home! What really impressed me was the AFTER service. I needed some info that only that dealership could give me, and it was specific to my Jeep. I emailed Mitch over a month after I left there, and he got me the information I needed. Its the little things that I really appreciate. Both Mitch and Allen went out of their way to make it pain free and actually an enjoyable experience! Imagine that! Buying a car from a dealer, that was an enjoyable venture!!!! read more

Please read these reviews BEFORE you think about purchasing from here. This dealership is very deceitful. They advertise "Employee Pricing", but then when you get there, you have to "qualify for the "incentives"... WHAT?!?! I visited the day before, test drove the vehicle I wanted, loved it, and told the salesman that these are my terms for purchasing it. I have my own financing, so basically all we needed to do was agree on a final price (which I thought was already done), and I would walk in with my trade and out with a new truck. SIDENOTE: They add "extras" and expect you to pay for them... I don't want them!! AND, why isn't this included in the ADVERTISED PRICE so I can decide whether to shop here or not?? Big waste of my time!! Should have read these reviews before going to the dealership... My salesman was a great kid, I don't blame him for any of this. But to the manager... If you want to make a sale, don't insult the customer!!! Especially one who has been buying and selling vehicles longer than you have been alive. read more

I was a little wary based on reviews. I was ready to walk out at the first sign of trouble. BUT, I gave them a chance. I had my eye on a 2019 challenger. I knew what I wanted when I walked in and how much it should be. I emailed with Jessica, prior to my visit. She was great to answer questions and make sure 'my' car was ready for me to see. I checked in with Adrian when my husband and I arrived, and he set us up with Jimmie Merriweather. Jimmie was SO patient with me while I looked, adjusted and marvelled at the car. After the test drive, Jimmie got us going quick, fast and in a hurry. Never felt pressured, the price was exactly what I expected and the entire process was smoother than I've ever even heard of anyone having. From walk in, test drive to walk out with contract, keys and a full tank (AND a wash, even though it was raining!) took 2 hours. I couldn't believe it. The follow up has been great. No pressure, just friendly wonderful people. Please give them a chance. Ask for Jimmie! read more

I recently walked into grapevine dodge just to look at some chargers. This place is awesome, incredibly friendly, warm and inviting. I was met by a salesperson at the front door by the name od brad and he was very accommodating and knew a ton about the chargers. We went for a test drive and I fell in love. I went home that day knowing I wanted a new charger and knowing where I wantsd to get it. After talking to my wife, I went back that night and bought it. They stayed a hour passed close to get it done for me. I then went back to have some custom work done at the mopar shop and met brian. He has been amazing. He walked me through the steps, he was very straight forward and I love that. He even saved me a little money. All in all I have been incredibly pleased with both my sales experience and my service experience and would highly recommend grapevine dodge chrysler jeep to anyone! read more

I am absolutely disgusted with this dealership. I made an appointment to view a car. Drove 45 min after confirming the car was there this morning . Told them I was buying the car. Get there ohh no we just sold it. No phone call no nothing. And when I am upset about it. And ask to speak to the manager. I am told to bad it's bullshit I would be upset and its to damn bad that I am mad. After I told the manager how about a phone call the car is sold! I was then was told to leave and proceeded to tell Bob T! To go F/,& himself! I have never been treated this way at a car lot. It is surprising that they sell anything with an employee like this running the show! And oh yeah this was a 11,000.00 cash sale they lost! Add on. Interesting reading the other reviews especially about the incompetent and no personal skills sales manager. read more