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Audi Grapevine

2.8 (201 reviews)
Open 7:00 am - 8:00 pm
Updated 3 weeks ago

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Services - Audi Grapevine

Check engine light

Engine oil light diagnosis

Auto general diagnosis

16 More Services

Auto noise diagnosis

Tire Pressure Monitoring System diagnosis

Auto no-start diagnosis

Auto vibration diagnosis

Auto diagnosis or inspection

Auto pre-purchase inspection

Auto maintenance

Oil changes

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Audi Grapevine Photos

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Recommended Reviews - Audi Grapevine

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Reviews With Photos

Erica W.

Service is only great when you're purchasing something or getting a simple service like a car detail or oil change. I've been coming to this beautiful location over 6 years. HOWEVER, when you first pull up, whether you have an appointment or not, it takes forever for an advisor to actually approach your vehicle. Second, each time I've had to go in due to something actually being wrong with my vehicle (which has only been 2-3 times), the technicians never find anything wrong. Yet somehow, EVERY SINGLE TIME, I've had to go back to the dealership because the same issue (that they claim wasn't an issue) continues to happen. I end up having to leave me vehicle and pay to uber back home - I live over an HOUR away. In the 6 years I've been coming here, THEY HAVE NEVER HAD LOANER VEHICLES available. You pay for luxury yet there is nothing luxurious about the time I waste here and the inconvenience I constantly experience. My latest issue - My coolant temperature light came on saying it was high and I needed to allow the vehicle to run while stationary. I took my vehicle to Audi Grapevine the same day it happened. They had my car over 3 hours. Said no issues were found. EVERYDAY AFTER THAT, the warning light continued to come on. I took my car BACK to the dealership, service was closing so they suggested I leave my car because it was hot and I could damage the engine if I drove it. NO LOANER VEHICLES. I'm now paying over $70 for uber to get home. And will have to call an uber to take me back to the dealership whenever they call me. It is the weekend so I'm without a car for at least 2 days. HORRIBLE!!!!!!!!!!

Shawna B.

I was recently reminded why I choose Audi at Grapevine for my Audi care. I went in for service on my 2018 Audi A3 and was greeted by Julian who was a very respectful and genuine young man. I liked his calm friendly demeanor and how he was very thorough in explaining the services and associated costs. While waiting, I received technician videos that got sent to my email for reviewing, (which I always appreciate). I had quite a few services done and the technician even found a transmission leak along the way, so I ended up waiting at the dealership for the longest time. Fortunately, Julian came to check in with me for updates throughout. I believe Julian really went above and beyond any service advisor I have ever had over the past 6 years that I've had my Audi. He was even able to update my last name in the system to be my correct married name which nobody else seemed to know how to do over the years! I am not sure how Audi chooses their service advisor of the month but my vote is for Julian Gonzalez!

Rubber shavings from windshield replacement.
Kara E.

The service associate provided a full detail and gas tank fill-up in response. While it covered the condition it was left in, it doesn't make up for the broken trust feeling from being recommended to replace fine tires and for being forced to use the dealership to replace windshields (which is not always possible, given emergency nature of this kind of need), causing excessive costs for a windshield replacement ($3k total spent on this, $2500 at the dealership alone). Not to mention the repeated issue with the passenger sensor that is still yet to be fixed.

The service department does a great job!  I dropped my car off and they had it done in a jiffy.
Jack K.

The service was fast. They took the car and before I know it wham bam all done! Everyone was nice, I would recommend.

Broken air intake hoses
Brian Q.

I should have read the reviews here first. I took my S6 here to get the turbo oil strainer recall done last year. This year while doing the yearly spring detailing under the hood to clean up leaves and remove/wash the engine cover, I noticed that one of the turbo coolant lines looked like it had been slowly leaking over the past year. The car has been driven less than 3k miles since the recall work (~53k miles total). I am 100% sure it was never leaking before I took it in for the recall (I have pictures which I took the day before taking it in). I notified the service advisor and was told the foreman said it wasn't something they would have touched. The coolant lines sit directly above the plate which needs to be removed to replace the oil screen so it seems possible the tech could have loosened it for better access. I'm skeptical that this would have coincidentally failed after the recall work because my car is a 2016 model which has updated coolant lines and seals (only the 2013-2015 models were prone to coolant leaks and had a recall to fix them). Anyway, I accepted their explanation and requested a quote to repair it which I never received. Upon further inspection, I noticed that the leftmost mounting grommet for the air filter box was visibly disconnected. I found that there are 3 grommets which are supposed to hold the box in place but only the center one was connected and the box was rotated towards the engine which didn't allow the other two to mount properly. I also discovered that the air intake hoses that connect the air box to the turbos were severed. I have to assume the air filter box was purposely mis-mounted to compress the hoses to hide the damage. I'm 100% sure they removed the air box and intake hoses during the recall work. Since I never received the quote I requested to fix the coolant leak, I went ahead and ordered the o-ring to fix it myself as it was a straightforward job and probably too small for the dealership to want to work on. The throttle body must be removed to gain access to the screw securing the coolant line so I carefully removed it and found that the bottom portion of the seal to the intercooler was rolled and broken during the previous installation which I am 100% sure was part of the recall work. I replaced all the broken parts with new ones which I purchased. I notified my service advisor about the intake hoses and throttle body seal damage and provided photos but never got a response. I'm genuinely concerned about the workmanship of the rest of the work which I cannot easily inspect. The cover and bolt heads must be clean and free of dirt and debris before removing to avoid contaminates falling inside the valley of the engine. Who knows if they followed this step given rushed job they seemed to have done elsewhere. Did they replace all the seals they were supposed to? Did they actually torque the fasteners to spec? Side note: They also ran my car through the automatic car wash after I requested them to hand wash it since I had the car paint corrected the year before (I verified on the dash camera). There was clearly a red sign on the dash to hand wash it which was ignored.

Previous review posted after no response 1 month ago
Dru D.

I complained via BBB and have been trying to get this resolved for several months. My car IS NOT FIXED AND I HAD a certified mechanic check the bushings were not fixed. I want my refund of $82.36 Lyft and a cancellation of sunbit payment agreement due to vehicle not properly serviced. I have proof that the popping noise is still there. After not responding to the BBB they filed on their bbb page due to no response then we get a random message stating it goes to voicemail but no one even tried to send voicemail. I sent new number but regardless you all have my email drudavis2014@gmail so if the phone didn't supposedly work go to next contact. I need my money back and this canceled so I can get it properly fixed cause it wasn't.

The new ride
Heather A.

Bill was my service advisor this time he was always very nice and kept me informed with what was going on. Told me I would be out in 2 hours it was really about 11/2 hrs. As always the service @ Audi Grapevine was impeccable! Also, I would like to shout out Joel who's review I forgot to do! Sorry about that, he is equally as awesome and took care of the flaw in my windshield. As always 5 stars for y'all!!! Service is great!! Thanks for the care!

Bought my first Audi with Pita! From looking online talking with the internet director , Audrey, everything was seamless. Pita was patient, professional and kind. If you're looking to purchase an Audi, please contact Pita.

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Thanks for the 5-star review Shawna!

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Thank you for the 5-star review Jack!

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2 years ago

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Thank you for your review and enjoy your new car!

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Not the best service during a recent visit. They were suppose to send a video of my check up which never happened.

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Ask the Community - Audi Grapevine

Review Highlights - Audi Grapevine

Bill was my service advisor this time he was always very nice and kept me informed with what was going on.

Mentioned in 16 reviews

Read more highlights

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Grapevine Ford

Grapevine Ford

(514 reviews)

My experience for buying my 2018 F150 was great. My salesman, Curtis, was great. The down side is…read morethat I bought a Ford F150. Since 30,000 miles my engine makes a very loud rattling sound every morning when I start it. Every morning it sounds like there isn't any oil in the engine. Grapevine Ford sold me an extended warranty. That is good news, since it looked like I would need it. I now have 62,000 miles and the start-up noise is twice as bad. The service department has a great team, but they are servicing Fords, so not good news. They can't repair the noise because the check engine light doesn't come on, so there are no emissions issues. Seriously, emissions light? What does that have to do with my engine sounding like it is falling apart every time I start it? I was told that the extended warranty company wouldn't cover it either, because the check engine light was not coming on. I finally went to a mechanic to ask what my engine issue was, and he said this a common problem with this Ford engine. The Cam Phasers are going out. Next, I had to find out what Cam Phasers even were! Again, I reached out to my service advisor at Grapevine Ford. What he told me really told me a lot about Ford Motor Company. He said that he and one of the dealer's mechanics had already had to replace the Cam Phasers on their vehicles. I asked him why he didn't tell me about this in the beginning? He then told me again that he couldn't fix the issue until the check engine light came on. I then went to my salesman, who instructed me to trade it in and let the next guy worry about it. Next, I called the extended warranty company, Mechanical Protection Plan, MPP, to try to get the issue covered under the warranty and was again told that if my check engine light doesn't come on, he doesn't have to do anything. There are no emissions problems. Simply amazing! Next, I tried to contact Ford directly. I left a voice message and after 2 days had not heard back from anyone. So then I decided that posting on 'X' might make a difference. I immediately received 2 responses. One, from a customer that had the same issue and he told me I was wasting my time trying to talk to Ford. He said they would talk to me and pass the information on. The other message was from Ford with a phone number to call. Had a great conversation with a nice lady, that basically said, "I understand your frustration, but there isn't anything I can do, I am just a social media person, but will pass the message on." Next, I was at the Texas State Fair. I spoke to the representatives there and a couple of the more seasoned people were aware of the engine problems. I was told they would look into it and get back to me. I really didn't expect anything, and didn't get disappointed. I wasn't at the fair for this reason, but it was interesting that they knew about the issue in this engine. With the pricing of the new F150's, trading is not an issue. Plus, I wouldn't pass this issue on to anyone else. Not sure what to do at this point.

My wife and I have been very loyal customers to Grapevine Ford and always come back to see Gavin…read moreArd when we want a new car. This last time Grapevine Ford and Gavin Ard really screwed us over. They wanted to get rid of a car that had been on their lot TOO LONG and gave us a super crappy deal. MSRP in June of 2024 was 46,620 and we paid over 55K. Deal was so shady, they took the window sticker off the car so we couldnt see what they were actually doing. A year and a half later, we are 25K UPSIDE DOWN on this car! I cant believe they would do this after being loyal customers for years! Tried reaching out to Gavin and he wont respond!!!! Buy your car from somewhere else, DO NOT BUY FROM GRAPEVINE FORD!!!! We also looked through our paperwork after saying NO to extended warranty, maintenance contract, service contract etc to find that they added it anyways.

Texas Toyota of Grapevine - People standing around doing nothing.

Texas Toyota of Grapevine

(726 reviews)

Had my 4Runner serviced here and I was not impressed or blown away…read more Here are my thoughts : Pro - the service was okay (just a basic oil change) - but I was informed via text (sending me to an online form) about which "add on's" (and there were so MANY!) that I wanted to add and from the same form - I could either accept or decline each option. The reasoning behind each option was stated in the online form which helped me a lot deciphering the garage speak lingo. Except!!!! The whole place is terrible to sit and wait in. The service area desk area does not have great signage and when you do go wandering to find your tech - you have to dice with traffic coming into the service area itself as you have to cross over the other side. It would be simpler if there was a small help desk on the "waiting side". Speaking of the waiting side - pretty much ALL of the seating is worn through or could do with a deep cleaning (especially the extremely tired looking and forlorn 2 massage chairs that I wouldn't even dare to go near!) and even if that doesn't put you off - the music inside the dealership is being played at super loud night club levels!! They should really have a quiet room available for people who value their hearing! Lastly, I walked around the entire dealership several times looking at new car options as I am tinkering with getting a new car. However I was very much ignored and was not approached at all for help. Despite several other (male) customers being helped immediately. I guess I will be purchasing else where

All around the whole experience was horrible. We were interested on a vehicle online, sent an…read moreemail and received an email back from Carlos Fuentes with instructions to ask for him upon arrival and ETA. It was Mr Fuentes day off we were told. The salesman who took care of us never introduced himself and knew nothing of the features of the car. Prices online are not what you get when you go in. Be prepared to pay couple thousand more. Any damages to the vehicle prior to purchase are passed on to the buyer. The only thing we felt good about was the finance manager who took care of us, but he screwed that up the very next day when we called with a question and he NEVER returned our call. All responses to ratings from Mary V are copy and paste, she refers to General Manger Neal Asaad with a phone# for further assistance. Don't even bother.

Grapevine Lincoln

Grapevine Lincoln

(53 reviews)

We're new to the area and decided to visit Grapevine Lincoln with our Nautilus. We were…read morecompletely satisfied with the service advisor (Heath) and the quality of the work performed. We'll be back for the next service interval.

UPDATE: I give kudos to Fernando our sales rep. He picked up my mom's vehicle from where I worked…read moreat since it was less than 20 miles from the Grapevine Lincoln to get the vehicle looked at. After close to a week I had to call to find out the status of the vehicle. At that point my mom was getting frustrated about the situation. The was her 3rd Lincoln that she bought and before that it was a Mercury. She has brand loyalty. Fernando started to call for the next 2 days to give me a status on the vehicle. I have nothing but praise for Fernando in take care of the situation. The only reason I am giving them 4 stars is simply put the 19 mile travel distance for the maintenance option that my mother bought. We were told that it was 35 miles when in realty it was 19. Initially the car buying experience with Grapevine Lincoln was quite easy. Fernando was receptive to what we needed. The one thing that we needed is the pickup and delivery for service since the vehicle we bought was for my mom. We were told that service has to be within a 35 mile radius. That turned out to be untrue. I tried to set up a service and was told that not within the 19 mile radius. The car has a shimmy when getting to speed of 35. We have not even had the vehicle for 24 hours. If this is not fixed we will be taking the car back and finding another dealership.

BMW of Grapevine - Carwash day.

BMW of Grapevine

(170 reviews)

From sales to service, the service is always friendly and professional. Definitely an upscale…read moreatmosphere, meticulously maintained. Comfortable waiting areas if needed and always a loaner car offered for overnight services. Highly recommend Sewell dealerships.

I was reluctant to post here but oh well. I've never bought a BMW and after going here probably…read morenever will. I will say the salesman was great, and this isn't about him. I was judged the moment I arrived, I wasn't treated like the wealthy high class people they're used to to seeing and it was obvious. No manager wanted to meet me, hell my original salesperson wasn't there nor followed up later. I've bought several cars and I know what to expect when shopping for a new vehicle. This was by far the coldest, neglectful and disappointing experience. The bad part about it, was that I liked the car a lot and felt I would be approved for it, but that didn't happen, since I was told I need to put down a sizable down payment. I refused although I had it, but the sting of non importance of my dollar and credit vs someone who doesn't look like me dollar and credit shows that classism and other ism's are still alive and well in establishments like these. Not a lot of words were spoken, and while I could say more I would've been more accepting of them saying we're closed. If I knew then what I know now I would've drove past there and saved myself a few inquiries, time and humiliation. I still wish them much success with their chosen demographic of customers whom they worship and treat with the utmost respect. Business is business and while I didn't appreciate my own experience I understand the game. Sewell Sewell Sewell

Classic Chevrolet - Only 6779 miles on it and check engine light is on what a mess

Classic Chevrolet

(319 reviews)

I had a great experience from start to finish. The transaction was smooth, easy, and stress-free…read more Aaron Cameron, Finance Manager, and Carl Roberts, Sales Consultant, were the absolute best. They were professional, knowledgeable, and helpful every step of the way, making the entire process seamless. I truly appreciate their outstanding service and would highly recommend working with them to anyone looking for a great car-buying experience.

UPDATE 5/8/2026: I left this review a couple of weeks ago but wanted to update with a photo of the…read morevehicle as I ran into him again this morning. I work in the area myself so not untypical to run into people who work in the area as well. Please note, he pulled into their establishment again this morning so if the response from this dealership is, "he doesn't work here" that's a complete coverup lie. Please be aware of this manic individual who clearly needs medication. Also, if you notice in this photo, his window is down again as it was when he screamed explicits at me. This establishment needs to take a closer look at the conduct of its employees. This morning, Thursday, April 23rd at approximately 7:50 a.m., I was turning into the gas station next door when one of your employees, driving a gray Chevy Cruze, sped around me, cut me off, abruptly slammed on his brakes to turn into your establishment, he had his windows rolled down and screamed, "you stupid f***ing bi***" at me. The employee was a heavyset man with a beard and glasses. This type of aggressive and hostile behavior is completely unacceptable, especially from someone arriving at their workplace. Conduct like this reflects poorly on your business and raises serious concerns about the kind of people representing your company. My mother purchased a Chevrolet Tahoe Z71 from your establishment in 2024, but after this incident, I will make sure that my family does no further business with your company in the future. I strongly encourage management to address this employee's behavior before it causes further harm to your business's reputation.

Grubbs Acura

Grubbs Acura

(147 reviews)

Just bought a new RDX at Grubbs Acura. I have used their service center for years for my older…read moreAcura and have always been happy with their work. Everyone we met at the dealership was friendly and professional. They found the exact car I was looking for in short order (going to get it in 3-5 days). The process was smooth, straightforward, and I feel we struck a fair deal. I highly recommend talking to them if you're looking for a new vehicle.

The second star is only for my Salesperson, Mike, being a kind soul. This place gave me the ick,…read moreotherwise. Very used car dealer vibes where they care more about the money than the customers needs. I had inquired about a certified pre-owned Acura, and stated a cash offer via email that was told "didn't seem unreasonable" when emailing back and forth prior to driving across DFW to see the car. It was only downhill from there A few specific things that stood out: I corresponded with Mike throughout the day and gave approximately 30 minutes' notice that I was on my way. Upon arrival, I waited roughly 30 minutes while the vehicle was located and the battery replaced. Given that I had clearly communicated my arrival time and the specific vehicle I was coming to see, this delay immediately made me question my decision to leave work early and drive from West Plano to Grapevine through DFW traffic. Most concerning were the aftermarket fees presented, which resulted in significant sticker shock and a feeling of deception--particularly after my stated cash offer had been described as reasonable the night before. I had also explained that, due to plans to relocate out of state, the Dealer Prep with Lux Membership (a whopping $2800 add on!) was unnecessary. I reiterated my all-in, out-the-door cash offer and was prepared to take possession of the vehicle if we could agree on that number. Instead of removing the Lux Membership, I was presented with a revised quote that removed my "down payment" and resulted in a higher total amount to be financed, followed by involvement from another sales representative asking how the dealership could earn my business. At that point, I felt unheard, unappreciated, and--quite frankly--treated as though I could be taken advantage of financially. Perhaps I am accustomed to a different caliber of customer experience, having previously done business with Park Place Volvo and Goodson Acura. My visit here felt no different than shopping at any other used car dealership in the DFW area, where the numbers seemed to matter more than the customer.

Texas Nissan

Texas Nissan

(365 reviews)

Raymond was amazing! He was professional, friendly, and extremely helpful. He made the whole…read moreexperience easy and stress-free. Highly recommend!

To Whom It May Concern,…read more I plan on making a formal complaint regarding my recent service experience at Texas Nissan of Grapevine. I want it clearly documented that I intend to escalate this matter through every appropriate level of management and corporate leadership until it is properly addressed. The individuals involved include: Clint Givens - Service Director Jordan L.- Service Tech - Witness During my visit, I personally witnessed two technicians actively working on my vehicle while it was lifted in the service area. I can identify both individuals without hesitation. One technician, who was primarily working on the vehicle, was a white male wearing the standard button-up technician uniform shirt, which was unbuttoned/open. He was wearing a headlamp and had a vacuum hose connected to the brake bleed valve. Another technician walked by and pulled the hose while they laughed and played around while servicing my vehicle. I immediately voiced concern and stated, "Won't that add air into the lines?" Another technician, black male with piercings and dreadlock style hair, was also present in the area near the hallway by the men's restroom. I also observed there was no protective mat or cover placed over the side of my vehicle while the work was being performed. Additionally, the brake fluid bottle used to keep the reservoir full during brake bleeding, was being held in place with a green bungee cord attached to the driver side windshield wiper. After service, I discovered a scratch on my vehicle that was clearly caused during the servicing process. Located on the driver side just to the side of the hood. I am 99% sure this was caused b the Tech leaning on the car while doing work. I told Jordan that the scratch was new. he took it to get a buff and detail, but the scratch remained visible because it had gone through the clear coat. When I stated I was not happy, Jordan went to get Clint Givens. He immediately responded with skepticism and a defensive attitude rather than professionalism or concern. His first reaction was dismissive, including statements such as, "The car isn't washed, what are we looking at?" He then attempted to minimize responsibility by claiming the technician "doesn't have buttons on his shirt," despite the fact that I personally witnessed the technician wearing the standard button-up uniform shirt that multiple technicians in the shop were wearing. Rather than taking accountability or conducting a professional investigation, I was made to feel as though I was fabricating the issue. That behavior is completely unacceptable from someone in a managerial or leadership position. Clint Givens later stated that I could bring the vehicle back when the detailers were present and that "if it is cheap enough, they would cover it." This response implied that depending on the cost of repair, I might personally be responsible for damage caused while the vehicle was in their care. That is not an acceptable resolution. I have spent significant money servicing my vehicle at this dealership and expected professionalism, accountability, and customer care. Instead, I was met with skepticism and an unwillingness to properly address legitimate concerns. I specifically requested that the technician who worked on my vehicle be brought out so I could identify him and confirm he was wearing the button-up technician uniform shirt Clint claimed he was not wearing. That request was not accommodated. Even though Clint stated "I went back there to ensure he was in uniform." When I asked what the uniform was he stated "he is not going to argue." I have pictures of the damage, the employees uniform and the second tech working on the vehicle which Clint denied happened even though he was not present in the bay. Furthermore, I requested the video be pulled from the bay to establish I was telling the truth, Clint stated "we have no cameras in the bay, and I am going to offer you this one more time and I am through. Do, you want to bring the car back when the detailers are here or not?" At the end of the day, had my concerns been addressed professionally and respectfully from the beginning, this escalation would not have been necessary. As a man, disabled veteran and loyal customer; I have never in my life been accused of lying so blatantly. I hope the General Manager - Yousef Abdell-Hamid will do the right thing. I plan on going to Nissan Consumer Affairs, BBB and the News agencies if needed.

Grubbs Infiniti

Grubbs Infiniti

(338 reviews)

Purchased my 1st infiniti with Grubbs! QX60, Great experience for the most part just a little…read morehiccup with them finding the second key to my ride. I was at the dealership longer than I needed to be because of a miscommunication.

WAS A SENIOR TAKEN ADVANTAGE OF? I have dealt with Grubbs…read moreInfiniti for more than 15 years, and it is greatly disconcerting to write this review. My car was a 2003, and it was time to call it quits and get something new. While searching the internet, I found a vehicle I was interested in at Grubbs Infiniti. As is usually the case with used cars (in my experience), the one I wanted wasn't at the location; however, I was able to see something similar.  I agreed to purchase the car, and now the concerns started.   During the process, there was a dealer prep fee that I specifically indicated I did not want to pay. If it was not removed, I would not want the car.  I also mentioned that I did not want to advertise the dealership, and wanted any reference to the dealer's name removed. I am a senior, and as such, it takes me a little longer to read, hear, understand, and complete the details of the sale.   I did not receive any email or paperwork to review for a month; when I finally did receive materials and had time to review, I noticed that the dealer prep charge was included.  I tried to call and email several people at the dealership, and no one would reply.  I even left a message for the General Manager, who also did not have the courtesy to respond.  I guess I was being ghosted.   Finally, I got a call from the salesman, he took the information; I then received an email from the manager, and I replied to that - no reply.   What does the dealer prep charge include?  The reason I'm asking is that I got a notice that the car was due for an oil change - I have driven less than 200 miles to date.  That led me to be concerned about the other fluids and items covered. I was told about a warranty, but I cannot find anything given to me that explains the details. As a senior, I increasingly feel that I am being taken advantage of and that you are not taking the time or effort to address this situation.

Audi Grapevine - autopartssupplies - Updated May 2026

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