Don't trust the five-star reviews -- the owner repeatedly pressures customers in the shop to leave them.
I brought my car in on Sept 30, 2025 to check if brake pads needed replacement. The owner immediately insisted I replace all rotors and pads (front and back) and rushed to order parts without giving me any options. He quoted me ~$960, calling it a "medium price" and the "best deal."
Later, I discovered that the same kind of parts cost only about $410 at AutoZone--less than half of what I was charged. I was very polite when I asked about this difference, and I even said I would accept the extremely high price since the parts had already been ordered (but I didn't see any receipt for them). Despite that, the owner became hostile, refused to show me receipts, and told me he would add $200 more just because I questioned the price.
Worst of all, he threatened to tow my car away if I don't pay the unreasonably high price and continued to raise questions--even though I told him I needed the car to pick up my child from school. This was not only unprofessional, but also coercive and intimidating.
No customer should be treated this way. The lack of transparency, inflated pricing, retaliatory surcharge, and threats make this one of the worst experiences I've ever had with an auto repair shop.
REPLY TO OWNER'S RESPONS:
Basis of Complaint:
1) Failure to disclose or offer reasonable, less costly alternatives.
2) Misrepresentation of pricing as "medium range" when it was substantially inflated.
3) Refusal to provide receipts or documentation.
4) Imposition of a retaliatory $200 surcharge.
5) Threatening to tow my car to force compliance.
6) Sharing our personal information publicly without permission
Requested Resolution:
I request that the business:
1) Provide complete documentation and receipts for all parts.
2) Adjust charges to reflect fair market value.
3) Remove the $200 surcharge.
4) Cease use of threats or intimidation against customers
5) Delete the customer's personal information from the public posts. read more