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Excellent Auto Sales

3.5 (2 reviews)
Closed • 9:00 am - 5:30 pm

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EchoPark Automotive - Dallas - Grand Prairie - My BMW X5 M50. Buy the car if you like the car but no warranty or protection. They will force you to buy the products but you need to say no

EchoPark Automotive - Dallas - Grand Prairie

(538 reviews)

Pretty good car test driving AND buying experience: if you're clueless and can't pay attention you…read moremight feel like the haters but you can reject all add-ons and pay the price on the website. I would do it again in a heartbeat!

I had one of the most frustrating dealership experiences I've had while car shopping at EchoPark…read moreDallas / Grand Prairie. I went to look at a 2025 Mazda CX-50 with about 25k miles listed around $25,999. The CARFAX was listed as clean, but the vehicle itself had very obvious visible collision damage. Several panels and a door were misaligned, loose, and looked like the vehicle had been sideswiped. When I pointed this out, I was repeatedly told it was "dust," "dirt," or "wax" despite the damage being clearly visible. It took a lot of back-and-forth just to get anyone to acknowledge the condition of the car. Things got even worse once financing was discussed. I offered roughly a 20% down payment and was trading in a vehicle with positive equity. I also have essentially no other debt, a stable career history, and strong credit. Despite that, the terms presented to me were about $12,000-$13,000 down with roughly 11% APR on a $25k vehicle. I was told several banks had "flat out declined" me, including Bank of America. The salesperson repeated that wording multiple times: "flat out declined." That immediately raised red flags for me because I've had a long-standing relationship with Bank of America for years and have multiple accounts with them. Then the story suddenly changed. I was told that if I purchased their extended warranty, the deal would magically improve to something closer to about $2,000 down and around 6% APR. In other words, if I bought their warranty product, my rate would drop dramatically and the down payment requirement would suddenly disappear. When I asked them to put those financing terms in writing, I received a lot of pushback and they were very reluctant to provide anything documenting the offer. At one point, after hours of going back and forth, I was even told that if I had the money available I should just pay for the vehicle in full right then and there. I spent over eight hours at the dealership dealing with delays, pushback, and waiting while trying to get clear answers. After leaving the dealership, I contacted Bank of America directly and was told something completely different. They informed me that I was not declined and indicated they could finance the vehicle and provide a lending ledger if necessary. That directly contradicts what EchoPark told me in the showroom. I am still waiting for confirmation of which lenders my credit was submitted to and the results of those applications. Despite multiple calls, texts, and emails, the dealership has been very slow to provide that information. Given the resistance to putting financing terms in writing and the difficulty obtaining my credit application results, it raises serious concerns that the bank's actual approval rate (often called the "buy rate") may have been marked up by the dealership for additional profit. Between the visible damage being dismissed, the financing terms changing dramatically depending on whether I purchased a warranty, being told banks "flat out declined" me when the bank says otherwise, and the resistance to providing documentation, the entire situation felt extremely questionable. I ultimately walked away from the deal, and based on my experience I would strongly encourage anyone shopping here to request all financing terms and lender responses in writing and verify them directly when possible.

Elite Auto Investments - Street View Elite Auto Investments

Elite Auto Investments

(2 reviews)

Ever since I bought this car I've been having problems with the. The check engine light turned on a…read moreday after I bought. The problem was supposably fixed but the check engine light came back on after a day or two. I decided not to even take the car back to them for any fixing of the vehicles I've been investing my money in things they even repair On my way! hen the car was bought at the auction.

I bought a car from this lot in July 2020 for 7000 cash. Now the car doesn't run without continuous…read moreknocking. I took this car back to them a month later for this reason and they said the warranty place wouldn't pay to fix bacause the part hadn't gone completely out. The lot never gave me an actual key for the ignition, doors or the trunk, fob only. So when my battery died I was locked out of the car. They did not make it clear that this car was a rebuilt car and a previous salvaged car. The lady in the office played slide of hand and made the information small and unseen by placing her hand over it while she was showing me where to sign. (My fault, I should have read the entire contract, especially the part she was covering with her hand, that's where it stated that it was a former salvaged title) I didnt see it until after I paid for the car and got home but Gabriel assured us that we had clean a Blue Texas title. He lied. Junk cars for price of Blue Book good cars. They got me and now I'm out 7000 and have no car. Yall have no idea what yall did to us and we gave yall a large amount of cash just to get fucked over by you. I hope yall never sell another car.

Texas Cars Direct - She wants me to buy this for her Dad

Texas Cars Direct

(97 reviews)

North Dallas

I like honest car sales people…read more And from our latest car buying excursion, we continue to find them rare. For example, one of the other car dealerships prevented us from taking the car to an independent mechanic! You know they were hiding something with the car. Anyway, not only did Texas Cars Direct let us take the car to an independent mechanic, they were professional, not pushy like some of the other guys we dealt with, and easy to do business with. Mike, it was a pleasure doing business with you. Thank you for selling us the newest car in our company fleet! P.S. If you come across a clean, unmolested 1990 to 1993 Mustang convertible, give me a call!

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

Excellent Auto Sales - usedcardealers - Updated May 2026

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