Ves was wonderful. He obviously cares about customer service. Everyone I've talked with since I…read morepurchased my CX30 has been professional and helpful. Six stars? Above and beyond describes the staff.

I've been a customer with this dealership since 2018, before Freeman Mazda sold to Norm Reeves…read more Last month I took my car in because my engine light came on. They ran test and showed me a video of a cracked spark plug and told me "this is where they wanted to start" in order to figure out what was wrong with my car. They gave me a list of other things and quoted me $1600. That seemed highly to me so I called my brother for some advice, as I know it's not uncommon for women to to be pressured into paying for services that can wait or aren't necessary. At this point I changed my mind and decided to get a second opinion. When I asked if I could get my car back I was told it would be a $189 for the diagnostic. I asked why they didn't state this upfront and was told they did. No they did not. I would have just taken my car to Autozone for free. There was some hesitation on their end to give me my car back. At this point I started to feel scared and they began pressuring me into letting them work on my car. I stated that I was going to have another mechanic look at my car. They were rude and aggressive saying, "Mazda vehicles require Mazda parts!" I just paid the absurd fee and left. I took my car to a different mechanic and they walked me into their bay and physically showed me that none of my spark plugs were cracked. Old maybe but not cracked. I was then informed because the dealership cleared the codes on my car that they can't see why my engine light came on in the first place. I'm absolutely disgusted with the lack of professionalism of Norm Reeves. I paid $200 for what?! They clearly took advantage of me and I will never do business here again and I will tell everyone I know!

I had a great experience at Westway Ford. Bought my first Ford about 2 months ago and I don't…read moreregret it. Huge shout out to Ryan Waldrop for taking care of me and my purchase. Can't say good enough things about him and his customer service. Everyone we talked to went above and beyond helping my wife and I purchase our Ford Ranger. Highly recommend this dealership.

Ford Westway forged my signature multiple times -- on the agreement price and a warranty I never…read moreapproved. By law, I have to leave the dealership with documentation. I received no documents except one forged copy of the purchase agreement. Everything was DocuSigned without my consent. I've spoken with my attorney and will be pursuing legal action. BBB complaint incoming. Federal trade commission. TX DMV. Texas attorney general consumer protection division. & my loan provider which is CHASE.

This dealership is one of the best I have ever been to. Moe, Jeff, and Adam all took care of me and…read moremade the car buying process so seamless and easy. I couldn't recommend this dealership more! I had nothing but an amazing experience! Thanks to them, I have a brand new car! Definitely check this place out when you are in the market for a new car.

Go somewhere else if you don't like getting screwed over. I thought the first place I went to was…read morebad...

I had to wait more than 5 minutes in the Service Dept porte-cochere in my car being ignored before…read moreANYONE attempted to help me or check me in for my service appointment. That rates a 1 star or poor effectiveness and customer attention from the dealership. Finally, Steven (the Service Advisor) approached and checked me in and accomplished the oil change while I waited. His service rating merits a 5 stars or excellent.

be careful with promises from service mgr or his boss. They will fail you at any cost. Their…read morecustomer service is horrible. Took my vehicle for recall and came home with more vehicle problems then I went in with.

I like honest car sales people…read more And from our latest car buying excursion, we continue to find them rare. For example, one of the other car dealerships prevented us from taking the car to an independent mechanic! You know they were hiding something with the car. Anyway, not only did Texas Cars Direct let us take the car to an independent mechanic, they were professional, not pushy like some of the other guys we dealt with, and easy to do business with. Mike, it was a pleasure doing business with you. Thank you for selling us the newest car in our company fleet! P.S. If you come across a clean, unmolested 1990 to 1993 Mustang convertible, give me a call!

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

I trust them with all my vehicle maintenance because they do a fantastic job from their initial…read moregreeting until they hands me the fob with a smile to tell me the service is completed, pointing at my ready vehicle, freshly washed. Great service!

My experience with Clay Cooley Jeep in Irving was the worst vehicle purchasing experience I've ever…read morehad. Before visiting the dealership, I negotiated the price and completed the financing application. I told him I was in the middle of a move, needed to turn in the moving truck the next morning. I wanted everything handled beforehand, so I could show up, take the vehicle, and leave. Instead, we sat there over an hour waiting before anything happened. Our salesperson didn't know where the vehicle was, and couldn't find the keys. Then he found the vehicle, but had the wrong keys. Once he finally located the correct vehicle and keys, it had no fuel. When he brought it up for a test drive, the check engine light was on. He ran inside to get assistance, and they told us it was fine and it's because it was out of gas, and would go off in a little while. After the test drive, we returned and waited some more. We were eventually taken to the service department, where the finance manager would not provide anything in writing regarding the check engine light. Instead, he told us we could trust him because everyone there knew him. He spent much of the conversation complaining about being at work late. When we finally reached the finance office two hours later, the finance rep also complained about being there late. She said she had no idea why we had been waiting so long because everything was ready to go when we arrived. She told me all the loan and purchase paperwork would be emailed to me. After signing, I was told to find someone to install the temporary plates. The place was empty except for one employee at the front desk, playing a game on his phone. We had to get his attention and he never even looked up while helping us. He attempted to install the plates one-handed while still playing the game on his phone. My husband actually offered to hold the phone for him. He handed me a key and I also asked about the second one. I was told I would have to come back another day because it was locked in a room that only a manager could access. Didn't even consider where I live and that it might not be convenient for me to go back there. He went inside and locked the door and left us out there. Then, it wouldn't start - the battery was dead. We had to knock on the windows and wave to get the guy's attention to come back out. We decided to leave the truck at the dealership and were told it would be fixed on Monday. The next day (Sunday), I decided I didn't want a broken brand new vehicle, and I really didn't want to give that place my business. I never took delivery, but even if I had, Clay Cooley has a three day money back guarantee, so I could get out of it. Monday morning, I texted my salesperson and told him I wanted to cancel the transaction. He asked how I had paid the down payment. I told him it was by credit card and requested written confirmation that the deal had been canceled. He never responded. I also never received any of the loan or purchase paperwork via email (checked spam too). After hours with no response, I emailed the finance rep. She informed me that the transaction had been canceled but could not provide anything to confirm. She told me the pending refund on my credit card should be good enough and suggested that I call the bank. I didn't even know who the bank was at this point, because I never got the loan paperwork. After asking for it again I finally did, so I figured out who the bank was and called. They had no record of a cancellation but said it could take a few days to appear. Frustrated, I again requested written confirmation from the finance rep. Instead of providing it, she told me I'd I wasn't happy with her service, I should contact the sales manager. I wanted everything documented in writing, so I asked for the manager's email address - never got a response. THEN I texted sales manager (Todd) and asked for assistance - crickets. The following day he replied he had a family emergency and would follow up the next day. At that point I was prepared to just let it go and hope for the best. However, I kept receiving emails requesting proof of insurance for a vehicle, and I was getting emails from SiriusXM that a trial had been activated. Concerned that the cancellation had not actually been processed, I contacted Todd again for help. All I got was "stop texting me." I was never rude or aggressive, and I contacted employees during normal business hours. When it comes to dealerships, I do everything in writing, so I have all the emails and texts to back this up. I knew Clay Cooley had a poor reputation, but they beat the price of a vehicle I found in Houston. So I took a chance, hoping they could at least deliver a running vehicle, and I could get in and out and deal with them as little as possible. Apparently not. Avoid Clay Cooley at all costs!

I've bought 2 trucks from here in the past 7 months. Like I told Edwin (the owner) when I find a…read morebusiness I like, I stick with them! Even if they don't have what you want on the lot, give them a couple days notice and they'll find it for you!

I bought my Honda here and they honestly have the best service for buying a car! They are very nice…read moreand freindly. I recommened anyone that needs a vehicle to check this place out!!

Service has really changed for the better My boy Olly…read moreNieves really took care of my truck and reassured everything turned out amazing! Need more people like that!

Gigi at Clay Cooley Chevrolet did a Great job! Have purchased several vehicles from Clay Cooley Kia…read moreand Chevrolet. The service department also does a wonderful job. Gigi knows she will be my contact when we purchase our next vehicle.