I had a great experience at Westway Ford. Bought my first Ford about 2 months ago and I don't regret it. Huge shout out to Ryan Waldrop for taking care of me and my purchase. Can't say good enough things about him and his customer service. Everyone we talked to went above and beyond helping my wife and I purchase our Ford Ranger. Highly recommend this dealership. read more

I was lied to multiple times. I was told that I had to have the truck delivered so that it would show the sale for April, I was also told that that there was another customer waiting to buy the truck. I was charged for two extended warranties that I was never told about. I requested cancellation the first week in May. I have still not received reimbursement. I was told multiple versions of why...clerical errors, wrong coding, etc. I made 12 calls requesting to speak to the General Manager and I finally received a call back. I was told that "if the manager actually spoke to every customer that asked for him, he would never get anything done" The only person at the dealership that showed any form of caring was Grace Lawson. I purchased a truck on April 27. Today is August 23 and my issues are still not resolved. I can fully understand why they have a D- rating with the BBB read more

Went In pre approved and ready to buy- test drove a particular car - asked about history. Salesman asked guy who bought off Kbb supposedly - story wasn't same old woman then it was old man sold it to them- always garaged low mileage - Blah blah blah . Sounds fishy for a suburu they're road trip cars Typically but I'm proceeding - made offer , salesman sent manager he wouldn't budge 500.00 then he said he would hold car until they received money from my American Airlines credit union and that may be 3-4 weeks! I'm like so I pay you for car today and I don't leave with it? I never heard such a thing. I mean it's Irving and AA is a major corporation here. The manager was arrogant so I went to five star suburu which was 1000% professional and bought it there. A Friday no less late in the afternoon and guess what??? The loan paid same day by 5!! So Five Star got their $$ right away and westway lost a good sale all because the manager was an arrogant jerk This dealership is shifty short and simple. I wouldn't do business with them. Deal with a class act and take your Business to five star or one of the other classy dealerships that are professional and have integrity. You're spending a lot of $$ If I could give less than 1 star I would read more

Ford Westway forged my signature multiple times -- on the agreement price and a warranty I never approved. By law, I have to leave the dealership with documentation. I received no documents except one forged copy of the purchase agreement. Everything was DocuSigned without my consent. I've spoken with my attorney and will be pursuing legal action. BBB complaint incoming. Federal trade commission. TX DMV. Texas attorney general consumer protection division. & my loan provider which is CHASE. read more

As noted in previous reviews, the vehicle pricing on the internet is deceptive. The dealer adds (not requested or needed) are added during the pricing discussions. You enter the dealership with the anticipated advertised pricing but are then blindsided with the dealer adds. They lost a customer. read more

bought 3 new vehicles from Westway- Ford sent a recall notice and I contacted their service department. Talked with the service department intake person and supposedly the service department was going to contact me. Nothing has happened. Waited 2 days- no response. Ended up calling another Ford dealer- Auto Nation and with 1 call had a firm service date and a follow up text. Purchasing the vehicles went well but their service department is lacking and non-responsive. Don't go there read more

These turkeys tried to pull some b.s. Price on their webpage was $66k, but then quote was $70k because of added accessories. Angel (the sales manager) responsible for this b.s. Also, they agreed to give me a Tonneau at cost, and the jackass quoted me at retail. Good luck with these f'ing clowns! read more

Westway Ford - Car Dealers Near Me - Irving, Texas

The bad news: our daughter's car was "totaled" when she was side-swiped by an 18-wheeler. The good news is that she was not hurt, and we found another Ford Mustang for her at Westway Ford, 801 W. Airport Fwy. in Irving. (This was our second time to buy a Ford Mustang from Westway.) Rafael Hidalgo, Sales Associate did a great job of making her comfortable, while showing her the features and benefits of the newer car, and arranging a test drive. James Wacker, Sales Manager, worked with us to make the sales price fit within our finances. He and Jorge Alavez in Finance are great folks to deal with! We were able to "do the deal" all in one day, which was the only time we had to buy another car. Bottom line: Our daughter is happy, and was able to drive away in a nice car that she really likes. Thanks, Westway! We'll see you again next time read more

I would rate this dealer ship a ---100 , please just stay away , read the reviews , i left the car i purchased on the side of the road because they refused to honor the BS warranty that was sold . i would give them 0 * but thats not an option. read more

Westway Ford sold a me a Lemon of a truck. I didn't even get a year with this truck. I thought I could get 3 years with this truck. My truck will cost me 20k to get fix. I bought this truck for 14k back last year in Jan. It went to the shop back in Dec 11th and was told that my warranty will not cover on 01/12/26. I made a huge mistake buying a F150 from these guys. They charge add on and mark ups that doesn't make sense. I was told to pay 2,500 of recondition fee for a truck that had engine problems. The head gasket is what caused the head cylinder to crack. It destroy my engine, turbo, and exhaust. I will suggest if you buy a car from these guys. Stay away from there PreOwn they will bait and switch you. Sell you a freaking lemon. read more

Since buying my truck 2 years from them I have had nothing but a bad experience with their service team. I bought the truck and the next day had issues, took me going up their to talk to them because they don't answer theirs phone. Fixed the thin..... oh wait 2 weeks later breaks again.... "fixed" the problem (covering it up) and now here we are once again trying to get in contact with them but all they care about is money and not customer satisfaction. read more

I can't say enough about the great service that I received this week at Westway Ford. First of all, I live 100 miles away. There is a local Ford dealership, but they could not schedule the recall work I need done for 2 weeks, and they told me that they needed a week to do the work. I was traveling for week this week and decided to check with Westway Ford. Juan took my call on Thursday the week before and said I could get in as early as Monday at 7am. They would need the car for a couple of day. Juan even arranged a Uber to take me to DFW to catch my flight. As promised the car was ready to go when I returned from my flight on Thursday. In addition, I had the service department look at an issue with my windshield wipers and asked them to move my front license plate tag because it was blocking the crash sensor. The charge for these extra things was more than reasonable. Every person that I spoke to at Westway Ford was pleasant, helpful, and courteous. I will definite give them my business the next time I need any service work. Thank you Juan, and thank you, Westway Ford, for a great customer experience. read more

I purchased my 2012 Mustang at this dealership new. I was faithful to return here for all maintenance/service issues. I had 3 consecutive negative experiences - being left to wait for several hours for an oil change, being overcharged, but that was caught by myself and corrected by the cashier the final straw was a very disrespectful service writer. My car is immaculate and only 80k Miles. When I called today I asked for a service manager but of course was put off by Josh. I explained there is a warranty/recall on the TCM. He informed me that if the TCM was not the issue they would be charging me for the diagnosis. He then proceeded to tell me this is an extended warranty problem and then he told me the car was out of the warranty time period. I explained I had seen the letter online and that if her would read a bit further he would se that it was included as long as the work was done by 6/30/2025. He glibly told me that he didn't see that. Disrespectful, uncaring is absolutely the norm for this place. I will continue with Grand Prairie Ford read more

Had a great buying experience. Gilbert was my sales person, Devin was great in assisting with finance negotiations, and Ryan was the finance specialist. read more

I had an Appointment for 8:30am to replace 1 tire that is covered over my warranty. And for my oil change to be done. I called in advance to make sure the tire was in stock and that it would be covered with my warranty IN ADVANCE. It is now basically 1:00pm and NOTHING has been accomplished. This is by far the worst service in the DFW. I don't not recommend to anyone. They are not reliable or helpful in any way. read more

I have yet to buy a car and they already managed to give me mixed messages and not be upfront (upsetting at the least). Very shady from my perspective. They say they have a new management so you can ignore the low reviews, but please be through with asking your questions. read more

Westway Ford Is a Predatory, Unprepared, Misleading Mess -- Stay Far Away Westway Ford isn't just unprofessional -- it's financially dangerous. I came in with a 720+ credit score, verified income, and clear expectations based on their own advertised Ford Motor Credit offer: 5.9% APR, $0 down, around $550/month for 72 months. Before I arrived, I was told over the phone that: * I was pre-approved * Lending was lined up * The deal was ready to go * All I had to do was come in, sign papers, and pick up the truck That couldn't have been further from the truth. As soon as I got there, it was clear they weren't ready for anything. They had me test drive the truck before ever showing me the financing terms, then made me sit around while they restarted the entire application process. After being told the deal was good to go, they turned around and gave me the worst deal I've ever seen: * $5,000 down * $850/month * 14.58% APR That's not just a bad deal -- that's predatory. I'm not a high-risk buyer. I've already financed a car successfully and built solid credit. This was a blatant attempt to trap me in an overpriced loan that would've set me up for failure. Let's talk about time: I was supposed to be there no more than 20-30 minutes, just to sign and drive. Instead, I was in there for over an hour, waiting while they scrambled to put together a deal they had already claimed was ready. That's time I'll never get back -- and it cost me more than just patience. It cost me trust. Time is money, and they wasted both. If I hadn't known better, I might have fallen for it. But what about someone's mom, grandpa, or first-time buyer walking in alone? They could've easily been financially ruined by this kind of treatment. The staff wasn't just disorganized -- they were deceptive. And the management? Completely checked out. This isn't a training issue. It's a culture issue, and it starts from the top. Westway Ford needs new leadership. Immediately. To anyone thinking about buying here -- don't. This place is a masterclass in bait-and-switch, and they don't deserve a single penny of your business. This is not a dealership -- it's a trap. read more

This dealership is absolutely pathetic. They only answer calls on the car sales extension. Any other extension, it rings and goes to a voice mail. Been trying for 4 days. When you call the sales line they say it's not related to sales and transfers the call or puts the customer on hold. At the moment I am on hold for 24 min and it's my 6 th attempt for the day. read more

Most horrible experience Ive ever been to. I was doing a deal with a guy name Jevon here. We were wrapping up a deal and I get on the phone with finance as he's going over everything. I tell him I don't want the dealer add ons. So he tells me to take that up with sales, Jevon calls me and I say I told you I didn't want add ons. His manager says well if you don't get add ons you cannot buy the car. So I say cool I will just find another dealer. Jevon texts me calling me all type of B words and N words. Calling me illiterate all because I did not want to buy a car. Manager calls me and says Jevon was fired, but they still wont sell the car to me because I may leave a bad review. Come to find out he was not fired and text me yesterday harassing me again. read more

Westway Ford illegally did an inquiry on my credit report. I did not authorize this inquiry and was not aware that the company was doing this. I have tried contacting their credit department and received no answer. I have requested several times the company correct this and remove the inquiry from my credit report. The company has failed to correct their illegal behavior. BUYER BEWARE! STAY AWAY FROM WESTWAY FORD! read more

We bought a car a few months ago from westway ford that we were told went through a full servicing and inspection. It was making a sound when we bought it, we were told that was just the EV engine since it is not gas. Our car has now been in the shop for weeks needing a new transmission and engine. Also the lug nut key they gave us does not go to our lug nuts so another couple hundred dollars to get that taken care of. The maintenance light was in saying 100 days when we bought the car and were told by the sales agent that that was a count down until the next service was needed, another lie. read more

I have been here in the past and it's so much better now! New managers and a whole new vibe. Purchasing my car was a breeze and everyone was so nice and helpful. read more

Don't get a car from here they victimize women putting them in sorry car's that come with problems they don't want to take accountability for will never let you speak to the General Manager at all always give you a excuse. This is the worst dealership I have ever got a car from and they need to investigated. Sold me a car with the check engine light going on and off,did not do all the necessary service on the carfax report lied with misleading information Gilbert is a no go the Finance Team ain't worth 2 dead flies. Angel in sales name need to be changed to Devil cause he ain't worth nothing either. read more

They had my car for 1 full week for service. They waited until day six to move my car into one of their bays before they started running tests on it. (Keep in mind, I called at least twice a day asking for a service update...it's hard to go to work without a car) Their service department has terrible communication (40 min long hold times). They say they will call you back and never do. (Juan if you're reading this, either set a reminder on your phone or use sticky notes.) Charged $190 for running 2 inconclusive tests (battery and fuel pressure). read more

Si piensan comprar una troca aquí recomiendo NO HACERLO, yo he comprado más de 7 camionetas junto con mi familia y el servicio al cliente cada vez es peor. Hace 3 meses compré 1 jeep Gladiador y le hicieron daños en el bumper de enfrente haciéndole agujeros con un desarmador y no se quieren hacer responsables de repararlo, también recomendé a mi papá para que comprara una camioneta de más de $50 mil dólares y el vendedor Jordan prometió llantas nuevas y nunca quisieron cambiarlas. y nunca me dieron mi cheque referencia tampoco!! Ahora nadie se comunica conmigo y nadie sabe que van a hacer para ayudarme. Les recomiendo que busquen otro dealership. If you're thinking of buying a truck here, I recommend NOT DOING IT. I've bought more than 7 trucks with my family, and the customer service keeps getting worse. Three months ago I bought my Jeep Gladiator and they damaged the front bumper by making holes in it with a screwdriver, and they won't take responsibility for repairing it. I also recommended my dad buy a truck that goes over 60K!!! , and the salesman, Jordan, promised new tires, but they never wanted to change them. And they never gave me my reference check either! Now, no one contacts me, and no one knows what they're going to do to help me. I recommend you find another dealership. read more

I thought I was done with this dealership They had "fixed" my catalytic converter after I drove my F-150 2 days later from their lot. It had already taken me months to get it fixed the first time now, it's bad AGAIN!! And AGAIN they don't respond my calls and text messages. Can you guys just fix my truck the right way so that I don't even have to deal with you guys!!!!! read more

I have been taking my car to Westway out of convenience for years, in fact two different Fords for service. Lately they have gotten slow, rude service advisors, Juan was outright very rude to me last time I was there. This last time they flattened a perfectly good tire and wasted hours of my time. Their service manager though is very helpful, the one thing I'll say. I was advised that I should start taking my car to 5 Star in Carrollton and they immediately found 3 major codes that Westway should have found last time I was in. That really irks me as I asked Juan about some issues and he would never do anything but tell me I'd have to leave the car for it to be diagnosed. Now my power train is about to expire because he was too lazy to check codes. I have a major transmission code and a code on my fuel system directly related to something I had asked Westway about (Juan) multiple times. Now I'm leaving it at Sam Pack 5 Star and again, these codes were found in seconds. The car does have to be properly diagnosed but I could have been in danger. I cannot recommend Westway service dept to anyone and will not take this down even though I've been asked before. Westway very well may have cost me major damage to my car by not doing easy stuff. read more

My husband and I were shocked that these alerts were coming through. ITS A BRAND NEW VEHICLE!!!!!! We called Westway Ford and spoke to the supervisor and he advised us he couldn't do anything because the Service Center was closed. He asked if it was a used or new car and when I told him it was new he was just as surprised. He then proceeded to tell me that he would try and contact someone in service and would call me back. Mind you it's 8:30 p.m. As my husband and daughter were stranded waiting for the call, my husband decided to check under the hood. To our surprise he found blueish green substance drenched all over the engine. To our suprised Westway Ford failed to place the cap on the coolant reservoir!!!!!! (We have videos) We immediately called the supervisor back and he said it was out of his hands we need to wait until the morning to talk to service manager. He said to contact the tow truck through the "Ford App". They advised us no one could come until 6 am the next morning. My husband and daughter had to get an uber back home who can is about 20 minutes away. The next morning When the tow truck driver arrived he called us upset that we didn't leave the key fob in the vehicle?!?! We had the car parked in a parking lot of a closed Big lots. There is lots of companies and businesses around the area and we felt unsafe leaving a key inside our car overnight. So the driver cancelled the tow. And made us request another one. (Again these tow truck drivers are apart of Ford) The next tow truck driver came and the same thing happened, they were upset that the key was not in the car, but at this time the dealership had my key because I had to uber 30 miles to get a loaner car. Again the driver cancelled the tow and we advised the agent to let them know the dealership has the key or I can open the car with my Ford app (other drivers refuse this option). The third and final tow driver was honestly the only helpful one of anyone we worked with Ford. (Keep this in mind) When the Bronco finally made it to the service team they turned the car on and again alerted me that the engine was over heating. The service manger called and stated I'll just power wash it. I may not know much about cars but a wash of my engine is going to work?!? Absolutely not. They advised they could get us in a new vehicle but it would be $200 to $300 more and we have to redo the whole car buying process!!!!!! Whatttt!!!??? We asked to speak to the general manager and every time someone different has given the excuse that "They don't have one" or "He's not here today" or "we don't need to get him involved" or "he's at the other dealership in Dallas" we have finally reached a case manager with ford but they have not been successful in a resolution since Westway ford does not want to solve an issue that was completely their fault. We have spoken with the Service manager and we have told him that we cannot trust that the overheating would be fixed with a power wash and his response is "Don't worry you have bumper to bumper warranty" we can fix it if it happens again?!?! What?!?! Am I in a nightmare. They only time they have called forr concern was when they sent us an email asking "how their service was?" Upset and truthfully we gave them a zero... they called us immediately to ask why we gave the tow driver a zero and we told them we didn't we gave Ford service a zero. And they blamed us for getting the tow driver fired because we gave them a zero!!!! Im just at a lossst for words. It's almost the end of thee month and its just gotten worse. At the end of the day, this is our family Car. We're a family of 5 and for the safety of my family and I, I refuse to leave with a car that can cause issues down the line. I've read comments and reviews that the service center is frequently messed cars up. I need your help in spreading the word and getting the attention of the right people to take accountability and find a proper resolution. We have recorded all phone calls with them and videos to prove their lack of service. Please help and share! If some of you know people who have purchased here or serviced her and had an awful experience please share in the comments. They can't get away with this! read more

VERY BAD EXPERIENCE- I had just received my state registration for my Ford and was informed that there were two recalls on the vehicle, one of which was a safety recall. So, I called the repair shop and asked for details about the recalls. I was told that it would take 3-4 hours and I wouldn't need any further information. GREAT! I drove to the repair shop and walked into the office. There were two people behind the desk. One woman was helping a customer, and the other was on her phone watching something. I walked up to the woman on her phone and said hello. She glared back, didn't respond, and continued watching her video. I was finally helped by the other woman. She looked at my paperwork from my mechanic and said she needed to get someone for further assistance. I was introduced to a woman who rudely insisted that if my diagnostic codes didn't match their recall codes, I would have to pay $390 for the test. When I asked why I would have to pay for a factory recall on my car, the customer service representative behind the desk made a noise implying that my question was unreasonable. After some back and forth, the woman blatantly asked, "Why don't you get it?" I got in my car and left, bewildered. This was perhaps the worst interaction I've had at Westway Ford. 100% of the other times I have had recalls or repairs, their service has been great, but the team today was THE WORST. My family and I will not be returning to this Irving location. read more

They were able to diagnose a problem with my car and fix it where others automotive repair shops were not. I was trying together it fixed for months. I will take my car to Westway Ford in the future for sure. read more

So I have been given this dealership a 5 star rating in one service experience in the past . I feel that every business deserves to know how they do in services and quality of product in order to be successful and receive returned customer. I am a loyal Ford customer and this is my 4th Ford vehicle purchased mainly for Ford's commitments to customer service. This was the first purchase with Westway Ford. I found the salesperson to be respectful and a great communicator , answering my inquiries from start to finish . Westway Ford delivered on their product promise and commitment to excellent customer service. Thank you , read more

STOLE my extended warranty money, never provided one and it's not answering calls or emails and let's me and my husband wait for hours at a time when we go in, in order to do something. It's always passed on to someone else and never fixed. It's been 2 weeks now without a car, without extended warranty they said they would provide and now they say in order to re-qualify we need to do another $5k of repairs. Continuation, Josh S replied to my review, My husband Landon who has been my Uber for over 2 weeks while I manage to do grad school and work has had to deal with this issue directly. I don't have time to spend 3 hours waiting for someone to dare to get out of their office to talk. An email was sent to the address provided after waiting yesterday for over 40 minutes for anyone to come to the showroom to help my husband before he gave up and walked out. No replies to date other than one asking for the same information that was sent in the email we started the conversation with which is honestly unprofessional and not appreciated. They're messages for you (recipient!) to READ. Other emails used: Brebollar@vtaig.com. read more

(Ratings: in the gutter, I see. I wonder why.) I am writing to express my extreme dissatisfaction with the recent service experience I had at WESTWAY Ford dealership. I brought in my 2016 Ford Fusion in late January for service that ended up requiring engine replacement under a warranty set to expire in February. Unfortunately, not only did they have to keep my car for over a month due to lack of staff (which has nothing to do with a patron); but the quality of workmanship was severely lacking, and I encountered several issues post-service that were not present before and had EVERYTHING to do with the service you provided. Despite raising my concerns with the service management team within 60 days of last repair/pick up, I was met with indifference and a real lack of urgency in addressing the recent repair problems. I was LIED to about the new repairs needed, when it was OBVIOUS my new concerns were ABSOLUTELY related to the poor work previously done by your dealership. This is unacceptable given the reputation Ford prides itself on. As a loyal customer for OVER 20 years, I expected better service and a commitment to resolving this issue promptly. I am deeply disappointed in the entire experience and after thinking through it all felt compelled to share my negative feedback. It is my hope that this review prompts a thorough internal review of your service standards and that steps should be taken to prevent similar occurrences in the future. Since my formal complaint through Ford Owner Care has been ignored by you, my relationship with Ford is now forever changed. Before further escalation, I'd like to offer you yet another opportunity to follow up with me direct. I look forward to your prompt response and a satisfactory resolution to this matter. read more

she was no help I tried texting her. Emailing her no help same results. Did not get any help from Westway Ford. It's a shame how people are getting treated there. read more

The most mindblowingly stupid experience I've ever had with a mechanic. They're slow, overpriced, and incompetent. Misdiagnosed an issue with my brakes and completely refused to communicate or answer the phone for two weeks. Pray you don't have to deal with Mindy Garcia as she is trash at her job and will ghost you. Go ahead and give service a call, they won't answer. read more

Why Westway Ford? It's unfortunate the only thing about purchasing a new car that's enjoyable, is the selection; the rest is like watching a horror movie that just won't end; doesn't matter, If your vehicle is totaled, or died, and you're in a mad rush to replace it, or it's a purchase you thought about for months, we all arrive at a point in the dealership when we want to run for the door; Thank goodness in these circumstances there are professional tag teams of excellence like the staff of Westway Ford. From Devon, the first sales person who warmly greeted me while I surveyed choices on their massive lot, Luis Cortez the patient bilingual point person who wouldn't rest until I found "MY" perfect vehicle, and the Sales Manager, Ryan Siegel who not only acknowledged how stressful of an experience this was for customers, but made it his mission to relieve as much of this stress as possible, while making sure I got the best deal possible. After walking out of another Ford dealership, I can share, there're other local dealerships still operating in eras past with condescending Sales Managers in elevated towers making their customers and employees exhausted, while dealerships like Westway Ford embrace's a more approachable sales style, right down to the Finance Manager, Angelica Wuvanich whose thorough, yet relaxed presentation allows customers to understand their purchase and add the the right plans for their budget. Coming from Mercedes and Jaguar, the dealership lacked the frills and ambiance I'm accustomed to, however that's not difficult to fix. I have yet to experience the service department, however I promise to share a review when I do. Xoxo Lorenzo! read more

Westway Ford - So love this color! - Car Dealers Near Me - Irving, Texas

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Honestly I had a wonderful experience with Westway Ford. I took my car in because it was having mechanical problems and Juan Torres helped my husband and I so much. He was quick to get to us even though he was having a busy day and was very professional and helpful. The services were pretty quick and any concerns or questions we had, Juan helped us right away. Would definitely come back here and go back to Juan for our car needs! read more

Where do I start? I bought a 2023 Ford Mach e. Why would they not just sell me the 2024?! Smh then a month later I get a text from Francisco saying "hey let's put you in a 2024, lower your payments and get you a rebate!" Going on day 6 no response whatsoever! Horrible place and sales people if you want to call them that. Never will refer ppl to this place. NEVER! read more

If you ever give this dealership your phone number you will be harassed nonstop. After numerous requests to be removed from the call list 6 months after a single inquiry on a vehicle, I am still receiving at least 2 calls a week. That is poor customer service and essentially harassment. read more

Westway Ford.... this dealership is NOT upfront about pricing and blame it on 3rd party advertising.